2010 Ford Escape window and wiper problems

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

The contact owns a 2010 Ford Escape. The contact stated while the vehicle was parked, the front driver’s side and passenger’s side windows and the driver’s and passenger’s side rear windows had rolled down while the vehicle was turned off. No warning light was illuminated. The vehicle was taken to a dealer and the contact was informed that the cables on the window regulators were fractured and the regulator and motor assembly needed to be replaced. The vehicle was repaired; however, the failures reoccurred. The manufacturer was notified of the failure and informed the contact the vehicle was not under recall and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 82,703.

NHTSA complaint #11604766 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

I DROVE A SHORT DISTANCE TO A NEARBY PARK, PARKED THE VEHICLE, TOOK MY DOG OUT OF THE BACK, AND CLOSED THE THE REAR LIFTGATE/HATCHBACK IN A NORMAL FASHION. WE WERE JUST WALKING AWAY FROM THE CAR WHEN THE REAR WINDOW EXPLODED. IT WAS A LOUD EXPLOSION WITH FLYING GLASS. THE WHOLE WINDOW BLEW OUT. IT WAS SO EXTREME THAT OTHER PEOPLE IN THE PARKING LOT JUMPED OUT OF THEIR CARS IN ALARM AND CAME OVER TO SEE WHAT HAD HAPPENED. NOTHING HAD HIT THE WINDOW. NOTHING WAS TOUCHING THE WINDOW. THE TEMPERATURE WAS NOT EXTREME--COOL AND DAMP BUT NOT COLD. THERE WAS NO APPARENT CAUSE FOR THIS AND IT WAS VERY DANGEROUS BECAUSE OF THE FLYING GLASS. IF IT HAD HAPPENED SECONDS EARLIER I COULD HAVE BEEN INJURED OR MY PET COULD HAVE BEEN INJURED, OR BOTH. I NOTE THAT I HAD PUSHED THE REAR DEFROST BUTTON WHILE DRIVING TO CLEAR UP SOME FOGGING BECAUSE THE WEATHER WAS DAMP AND THE BIG DOG WAS BACK THERE, BUT THAT WAS NORMAL USE.

NHTSA complaint #11383787 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT AFTER LOADING GROCERIES INTO THE REAR CARGO AREA OF THE VEHICLE, THE HATCH DOOR WAS CLOSED AND THE REAR HATCH WINDOW SHATTERED. THERE WAS GLASS ON THE CONTACT AND INSIDE OF THE VEHICLE. THE CONTACT WAS NOT INJURED BY THE SHATTERED GLASS. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE FOR THE FAILURE THAT WAS EXPERIENCED. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.

NHTSA complaint #11325450 — an unverified report by a vehicle owner.

VISIBILITY

MY VEHICLE WHICH IS A 2010 FORD ESCAPE HAS 2 MAJOR SAFETY ISSUES. THIS IS NOW THE THIRD ISSUE WITH MY 2010 FORD ESCAPE WHERE THE REAR WINDOW SHATTERS WHILECLOSING THE GATE. THIS IS A KNOWN ISSUE WITH FORD AND THEY WILL NOT FIX. GLASS SHATTERS INTO THOUSANDS OF PIECES AND PROJECTS 10-15 FEET IN ANY GIVEN DIRECTION. YET, FORD WILL DO NOTHING TO FIX. THIS IS VERY UNSAFE WHERE I HAVE HAD GLASS SHOT AT MY FACE AND I ALSO HAVE A DOG THAT IS OFTEN PUT IN THE BACK OF THE VEHICLE. THE ONLY WAY FORD WILL DO SOMETHING IS IF I PAY. I ALSO WONDER HOW MANY PEOPLE HAVE NOT FILED COMPLAINTS THINKING THIS IS A FLUKE ACCIDENT AND MAY HAVE GONE THROUGH INSURANCE. I KNOW IT IS NO FLUKE SINCE THIS IS THE THIRD TIME THIS HAS HAPPENED AND TALKING WITH FORD THEY ACKNOWLEDGE THE ISSUE. THERE SHOULD BE A RECALL ON THIS VEHICLE. I HAVE FILED TWO OTHER COMPLAINTS WITH THE NHTSA. THE SECOND IS WITH THE THROTTLE BODY. THE CAR WILL LOOSE ALL POWER AT VARYING SPEEDS. I HAVE LOST POWER ON THE HIGHWAY AND THE CAR ALMOST STALLS. THE TECHNICAL (NOT A FORD ONE) THAT I BROUGHT THIS TO SAID IT WAS A COMMON ISSUE BUT FORD WAS DOING NOTHING ABOUT THIS. I HAVE FILED COMPLAINTS WITH THE NHTSA AND THERE ARE MANY OTHER COMPLAINTS BUT THERE IS NOTHING BEING DONE ABOUT THESE ISSUES. FORD REFUSES TO FIX THEM.

NHTSA complaint #11244672 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

REAR WINDOW SHATTERED WHEN I CLOSED THE LIFTGATE WHILE IT WAS SITTING IN MY DRIVEWAY! WASN'T SHUT HARD, ACTUALLY IMPOSSIBLE TO SLAM ONE OF THESE LIFGATES. THERE WERE NO OBSTRUCTIONS TO MAKE CONTACT WITH THE GLASS.

NHTSA complaint #11162923 — an unverified report by a vehicle owner.

VISIBILITY

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE REAR PASSENGER WINDOW DROPPED DOWN WITHOUT THE WINDOW BUTTON BEING PRESSED. THE CONTACT STATED THAT THE MOTOR TO MOVE THE WINDOW BACK UP STOPPED WORKING. THE CONTACT STATED THAT THE REAR DRIVER SIDE WINDOW PREVIOUSLY EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 91,000. **TR UPDATED 11/9/18

NHTSA complaint #11124596 — an unverified report by a vehicle owner.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR CONDITIONING UNIT FAILED TO OPERATE PROPERLY AND BLEW HOT AIR THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO WEST HILL FORD (1100 OYSTER BAY AVE S, BREMERTON, WA 98312) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER SWITCH, CONDENSER, AND THE EXPANSION VALVE NEEDED TO BE REPLACED. ALSO, THE AIR CONDITIONING SYSTEM NEEDED TO BE RECHARGED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO WEST HILL FORD WHERE IT WAS DIAGNOSED THAT THE RECEIVER DRYER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 133,000. THE VIN WAS NOT PROVIDED.

NHTSA complaint #11119951 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

FORD ESCAPE REAR WINDOW HINGES. THE HINGES DISINTEGRATED AND THE GLASS ALMOST CAUSED SERIOUS INJURY. I LUCKILY CAUGHT THE GLASS BEFORE IT FELL. I NOTICED A WHITE RESIDUE ON THE GLASS WHIC WAS FROM THE FAULTY HINGES. MY CAR WAS IN MY GARAGE.

NHTSA complaint #11104705 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE THE VEHICLE WAS PARKED, THE REAR HATCH DOOR WINDOW SHATTERED AFTER THE HATCH DOOR WAS CLOSED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (GORNO FORD IN TRENTON MI) WAS NOTIFIED, BUT THE MANUFACTURER WAS NOT. THE FAILURE MILEAGE WAS 100,000.

NHTSA complaint #11072365 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE CLOSING THE REAR HATCH DOOR, THE WINDOW ON THE DOOR SHATTERED. UPON INSPECTION, IT WAS DISCOVERED THAT THE PLASTIC HINGES ON THE DOOR WERE ALSO CRACKED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.

NHTSA complaint #11047971 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE VEHICLE WAS PARKED IN A DRIVEWAY ON A FAIRLY COLD DAY (TEMPERATURES IN THE LOW 30S). AFTER LOADING THE REAR OF THE VEHICLE AND UPON CLOSING THE LIFTGATE, THE REAR WINDOW SHATTERED. PRIOR TO THIS HAPPENING, THERE WERE NO SIGNS OF A CHIPPED/DAMAGED WINDOW. THE LIFTGATE WAS NOT SLAMMED HARDER THAN USUAL AND THERE WERE NO ITEMS BLOCKING IT FROM CLOSING.

NHTSA complaint #10938718 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

WHILE SHUTTING MY REAR HATCH AFTER REMOVING MY RECYCLING, THE REAR WINDOW EXPLODED. THERE WAS NO CONTACT TO THE WINDOW AND IT HADN'T BEEN OPENED. THERE'S NO EXPLANATION AS TO WHY THE WINDOW WOULD JUST EXPLODE ON ITS OWN.

NHTSA complaint #10927076 — an unverified report by a vehicle owner.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VENT CONTROLS FAILED WITHOUT WARNING. THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONING AND HEATING FUNCTION. YEARS BEFORE, THE DEALER REPLACED THE POWER STEERING CONTROL MODULE AND THE IC MODULE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY SENSOR AND BLOWER MOTOR FAILED. THE CONTACT LATER EXPERIENCED AN EXTREMELY STRONG VIBRATION IN THE STEERING WHEEL AND THE POWER STEERING WARNING LIGHT FLASHED. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER REPLACED THE PARTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,411.

NHTSA complaint #10825035 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHEN THE LIFTGATE DOOR WAS CLOSED, THE REAR WINDOW SUDDENLY SHATTERED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,500.

NHTSA complaint #10818021 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE POWER WINDOWS RELEASED INDEPENDENTLY DUE TO FAULTY SPRINGS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE BOTH POWER WINDOW REGULATORS WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

NHTSA complaint #10807907 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

AFTER LOADING THE VEHICLE, I SHUT THE REAR GATE. THE REAR WINDOW EXPLODED UPON IMPACT AND SHARDS OF GLASS FLEW ALL OVER THE STREET AND THE BACK OF THE VEHICLE SCARING THE KIDS.

NHTSA complaint #10712910 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE PARKING AND ATTEMPTING TO CLOSE THE HATCH DOOR, THE GLASS SHATTERED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE WIPER MOTOR AND THE GLASS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,297.

NHTSA complaint #10694146 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

THE REAR LIFT GATE WINDOW GLASS EXPLODED AS I WAS CLOSING THE LIFT GATE. ACCORDING TO YOUR WEBSITE, THIS DEFECT HAS ALREADY BEEN INVESTIGATED AND CLOSED: DATE INVESTIGATION OPENED: APR 27, 2011; DATE INVESTIGATION CLOSED: AUG 18, 2011; NHTSA ACTION NUMBER: PE11016; COMPONENT(S): STRUCTURE , VISIBILITY.

NHTSA complaint #10690581 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

REAR GLASS EXPLODED FOR NO REASON.

NHTSA complaint #10683590 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

THE REAR WINDOW OF THE CAR SUDDENLY EXPLODED. I CLOSED THE TAILGATE, AND A MOMENT LATER, THE REAR WINDOW EXPLODED WITHOUT PROVOCATION. MORE OF THE SHATTERED GLASS WENT INTO THE CAR THAN WENT OUTSIDE IT. IT DID NOT INJURE ME, FORTUNATELY, BUT HUNDREDS OF SHARDS OF GLASS WENT EVERYWHERE. THE MOST RIDICULOUS THING WAS THAT THERE WAS NO SEEMING CAUSE. NOTHING WAS TOUCHING THE WINDOW. THE TEMPERATURE WAS CHILLY BUT MODERATE (40'S). THERE WAS NO INDICATION THAT ANYTHING WAS AMISS; THE WINDOW JUST EXPLODED. LOOKING ONLINE, IT SEEMS THAT THIS PROBLEM HAS BEEN REPORTED IN 2010 AND SOME 2011 FORD ESCAPES, AND THERE WAS EVEN AN INCONCLUSIVE INVESTIGATION IN 2011 BY THE NTSB. BUT AT THIS POINT, THERE IS NO RECALL ON THE WINDOW.

NHTSA complaint #10682761 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

SHUT THE REAR HATCH TO OUR FORD ESCAPE AND THE WINDOW EXPLODED.

NHTSA complaint #10668793 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

MY CAR WAS PARKED IN FRONT OF A FRIENDS HOUSE AND WE WERE UNLOADING BAGS FROM THE TRUNK. A FRIEND CLOSED THE TRUNK (NOT JUST THE WINDOW, THE ENTIRE DOOR) WHEN THE BACK WINDSHIELD EXPLODED SHOOTING SHARDS OF GLASS ALL OVER THE GROUND, MY CAR AND THE PEOPLE STANDING NEARBY. NO ONE WAS SERIOUSLY INJURED THANK GOODNESS BUT WE WERE ALL SHOCKED. THE DOOR WAS CLOSED IN A NORMAL MATTER BUT IT SOUNDED LIKE A GUN HAD BEEN SHOT INTO THE WINDOW WHEN IT HAPPENED. WE HAD NO IDEA WHAT HAD JUST OCCURRED BUT AFTER LOOKING INTO IT MYSELF, MANY OTHER FORD ESCAPE OWNERS SEEM TO HAVE HAD THE SAME ISSUE WITH THEIR WINDOWS EXPLODING FOR NO APPARENT REASON. THIS IS A HUGE SAFETY ISSUE AS WELL AS AN INCONVENIENCE. WHAT IF SOMEONE HAD BEEN SITTING IN THE BACK SEAT OR MY DOG HAD BEEN IN THE TRUNK WHERE SHE OFTEN SITS? THEY WOULD HAVE BEEN SEVERELY CUT BY THE FLYING GLASS OR WORSE. FORD IS A LARGE COMPANY AND FOR THE MOST PART HAS A GOOD REPUTATION. WHY WOULD THEY ALLOW AN ISSUE THAT HAS BEEN GOING ON SINCE 2005 GO ON LIKE THIS WITH NO APOLOGY OR RECALL? IT IS SAD THAT LARGE COMPANIES TAKE ADVANTAGE OF CUSTOMERS AND ALLOW THEM TO PAY EXORBITANT FEES FOR A MISTAKE ON THEIR END. SHAME ON YOU FORD.

NHTSA complaint #10668788 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, SHE HEARD A LOUD ABNORMAL NOISE AND DISCOVERED THAT THE WINDOW HAD SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

NHTSA complaint #10654797 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

MY CAR WAS PARKED AT MY MOTHERS IN FRONT OF HER GARAGE. I WAS INSIDE THE BARN WITH HER AND WE HEARD THIS NOISE. I LOOKED OUTSIDE AND MY REAR WINDOW ON THE HATCH HAD EXPLODED. IT WAS ONLY ABOUT 70 DEGREES AND CLOUDY OUTSIDE, THE VENTS WERE OPEN AND THE DRIVERS SIDE WINDOW WAS PART WAY DOWN FOR AIR. NO ONE WAS NEAR THE CAR WHEN IT HAPPENED. IT JUST EXPLODED FOR NO KNOWN REASON. NOTHING LEFT TO IT.

NHTSA complaint #10641555 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

I WAS CRUISING AT A LOW SPEED ON A WARM DAY WHEN I HEARD A LOUD EXPLOSION, THE LEFT REAR WINDOW EXPLODED.

NHTSA complaint #10631859 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

IN AUGUST I HAD GONE INTO MY OFFICE AND LOOKED OUT AND MY BACK WINDOW WAS DOWN..I THOUGHT I DIDN'T REMEMBER LOWERING IT. FOUND OUT IT HAD JUST DROPPED ON ITS OWN...NO NOISE FROM THE MOTOR, JUST DROPPED. AUGUST 31ST I PULLED UP WITH FRIENDS TO EAT AND WE GOT OUT AND I LOOKED BACK AND THE OTHER REAR WINDOW HAD FELL ALSO. SO NOW WITHIN 15 DAYS BOTH WINDOWS, BACK BEHIND DRIVERS SEAT AND THE ONE BEHIND THE PASSENGER SEAT WILL NOT GO BACK UP AND I AM BEING TOLD IT WILL BE OVER $500 TO REPAIR. I DON'T UNDERSTAND HOW THESE TWO WINDOWS COULD BECOME NON WORKING IN LESS THAN 15 DAYS APART. NO ONE AT FORD WILL HELP ME...I WOULD APPRECIATE ANY ASSISTANCE YOU COULD GIVE ME. THANKS

NHTSA complaint #10630220 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

THE REAR WINDOW HAS TWO CLAMPS THAT ATTACH TO THE VEHICLE. THE CLAMPS ARE DETERIORATING AND CRUMBLING TO PIECES. I HAVE ALSO SEEN THIS ON OTHER FORD ESCAPES. WITH THE CLAMPS FALLING APART IT WILL ONLY BE A MATTER OF TIME UNTIL THE REAR WINDOW WILL SHIFT OR FALL OFF. THIS SAME VEHICLE IS RUSTING ALSO. THE REAR HATCHBACK IS RUSTING OUT AND OTHER COMPONENTS. FORD MOTOR COMPANY REFUSES TO TAKE CARE OF THE PROBLEM.

NHTSA complaint #10609899 — an unverified report by a vehicle owner.

VISIBILITY:WINDSHIELD

THE REAR WINDSHIELD EXPLODED WHILE I WAS PARKED. I WAS BEHIND THE CAR AND WAS SHOWERED WITH GLASS AS WERE MY PERSONAL ITEMS IN THE BACK OF THE CAR.

NHTSA complaint #10606069 — an unverified report by a vehicle owner.