Owners have filed 125 complaints
about the 2004 Ford Excursion with NHTSA between 2003 and 2021.
The largest single group is the engine & cooling.
Across this model's run it ranks 5 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 32
Against the median year of the Ford Excursion. 50 means typical for this
model; 100 means roughly double.
Severity — 54
10.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 51
30% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Wiring
824.2%
Diesel
721.2%
Engine
618.2%
Glass, Side/Rear
39.1%
Automatic Transmission
39.1%
Mid/Rear Assembly
26.1%
Alternator/Generator/Regulator
26.1%
Fuel Injection System
26.1%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
22.0%
1,000 – 9,999 miles
1313.0%
10,000 – 24,999 miles
1212.0%
25,000 – 49,999 miles
55.0%
50,000 – 74,999 miles
1212.0%
75,000 – 99,999 miles
2525.0%
100,000 – 149,999 miles
2020.0%
150,000+ miles
1111.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2003peak 10Aug 2021
NHTSA investigations into the 2004 Ford Excursion
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP05005Opened 22 Sep 2005Closed 4 Jan 2006ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG EJECTION FROM CYLINDER HEAD
ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN A...
EA05003Opened 15 Feb 2005Closed 2 Nov 2005ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
ENGINE STALLING
IN A JUNE 7, 2005 LETTER, FORD NOTIFIED ODI THAT IT WOULD BE CONDUCTING A SAFETY RECALL OF APPROXIMATELY 180,000 FORD F-SUPER DUTY, EXCURSION AND E-SERIES VEHICLES EQUIPPED WITH 6.0L DIESEL ENGINES TO CORRECT TWO WIRING RELATED CONDITIONS THAT COULD RESULT IN ENGINE STALL (NHTSA RECALL NO. 05V-270, FORD NO. 05S34).THE AFFECTED VEHICLES WERE BUILT BETWEEN SEPTEMBER 29, 2003 AND MAY 31, 2004.ACCORDING TO FORD, VEHICLES WITH THE CONDITIONS MAY STALL WITHOUT WARNING AND MAY OR MAY NOT RESTART.FORD WILL INSTRUCT OWNERS OF VEHICLES INCLUDED IN THE RECALL TO TAKE THEIR VEHICLES TO A DEALER TO HAVE TH...
PE04070Opened 7 Oct 2004Closed 15 Feb 2005ENGINE AND ENGINE COOLING:ENGINE:DIESEL
ENGINE STALLING
TWENTY FIVE OF THE ODI FAILURE REPORTS ARE DUPLICATIVE OF FORD COMPLAINTS.TWENTY ODI REPORTS DO NOT CONTAIN A VIN (AND MAY OR MAY NOT BE DUPLICATIVE OF FORD REPORTS).THE 14 ALLEGED CRASHES AND 2 ALLEGED INJURIES WERE ALL MINOR.SUBMITTED DURING PRELIMINARY EVALUATION (PE) 04-070, FORD'S RESPONSE TO ODI'S INFORMATION REQUEST (IR) LETTER CONTAINED ABOUT 5,000 CONSUMER REPORTS (MORS) AND 8,700 FIELD REPORTS (CQIS).FORD REVIEWED THE COMPLAINTS AND CATEGORIZED THEM.THE MANUFACTURER REPORTS SHOWN ABOVE REPRESENT A COUNT OF UNIQUE VEHICLES THAT FORD CATEGORIZED AS ALLEGEDLY STALLING DUE TO A SUBJECT E...
Recalls on the 2004 Ford Excursion
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
11V352000
EXTERIOR LIGHTING:TAIL LIGHTS
FORD IS RECALLING CERTAIN MODEL YEAR 2011 RANGER TRUCKS BUILT FROM JANUARY 25, 2011, THROUGH APRIL 25, 2011 AT THE TWIN CITIES ASSEMBLY PLANT, AND SERVICE PARTS DISTRIBUTED TO DEALERS FOR CERTAIN 2004 THROUGH 2011 MODEL YEAR RANGER TRUCKS, 2002 THROUGH 2005 MODEL YEAR EXCURSION VEHICLES, AND 2002 THROUGH 2007 MODEL YEAR F-250, F-350, F-450, AND F-550 TRUCKS FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THE MULTI-FUNCTION SWITCH WAS SHIPPED WITH A SUBCOMPONENT (SLIDER) THAT MAY EXPERIENCE DEFORMATION. A MULTI-FUNCTION SWITCH WITH A DEFORMED SLIDER MAY MALFUNCTION CAUSING THE TURN SIGNAL, TAIL LIGHTS, HAZARD WARNING SIGNAL FLASHERS AND/OR BRAKE LIGHTS NOT TO ACTIVATE.
Risk: NON-FUNCTIONING LIGHTS COULD INCREASE THE RISK OF A CRASH.
05V270000
ELECTRICAL SYSTEM:WIRING
CERTAIN PICKUP TRUCKS, SPORT UTILITY VEHICLES AND VANS EQUIPPED WITH 6.0L DIESEL ENGINES MAY EXPERIENCE STALLING WITHOUT WARNING WHILE DRIVING AND MAY OR MAY NOT RESTART.
Risk: SHOULD THE ENGINE STALL, A VEHICLE CRASH COULD OCCUR.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 200518316,601 units in Canada
Fuel System
On certain vehicles equipped with a 6.0L diesel engine, the Fuel Injection Control Module (FICM) wire harness may chafe against an engine bolt. Also, the Injection Control Pressure (ICP) sensor connector terminals may have an improper crimp height that may result in intermittent or permanent loss of the ICP sensor signal. FICM wire harness chafes or improper ICP sensor connector crimps may cause the vehicle to stall without warning while driving. If the vehicle stalls, it may or may not restart. Correction: For all F-Superduty and Excursion vehicles, dealers will inspect the FICM wire harness for chafing. If bare wires have not been exposed, dealers will install a wire protection kit. If bare wires have been exposed, dealers will install a new wire harness. For all E-Series and, depending on build date, some F-Superduty and Excursion vehicles, dealers will install a new ICP sensor connector with certified crimps.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 200,000 milesAfton, WYCrash
POWER TRAIN
CAR WAS SITTING, ENGINE RUNNING, IN PARK FOR 10 MINUTES AND THEN SUDDENLY WITH NO ONE INSIDE, MOVED FORWARD AND CRASHED INTO THE WINDOW OF A BUSINESS. THERE WAS A WITNESS THERE.
NHTSA complaint #11286522 — an unverified report by a vehicle owner.
at 116,000 milesCumming, GACrash
AIR BAGS
AFTER BEING CUT OFF AND LOSING CONTROL OF THE VEHICLE I HIT THE GUARD RAIL HEAD ON AND THEN THE VEHICLE FLIPPED. THE AIR BAGS DID NOT DEPLOY.
NHTSA complaint #10671547 — an unverified report by a vehicle owner.
at 155,987 milesArlington, TXFire
UNKNOWN OR OTHER
APPROXIMATELY AT 04:00 A.M. MY TRUCK BEGAN TO BURN BY ITSELF. THE FIRE STARTED ON THE FRONT RIGHT SIDE. THERE WAS A WITNESS WHO SAID HE HEARD THE TRUCK RADIO ON AND THAT WAS WHAT AWAKENED HIM. THE TRUCK WAS TOTALLY BURNED FROM FRONT TO REAR. ACCORDING TO THE POLICE OFFICER THAT CALLED ME THAT WAS DUE TO A DEFECT FROM FORD
NHTSA complaint #10423409 — an unverified report by a vehicle owner.
at 131,000 milesMontonursville, PACrash
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 FORD EXCURSION. IN JULY OF 2009 THE VEHICLE WAS TAKEN TO THE DEALER FOR RECALL 09V399000 VEHICLE SPEED CONTROL; HOWEVER, THE REPAIR DIDN'T CORRECT THE FAILURE. ON JULY 30, 2010 WHILE DRIVING THE CONTACT NOTICED SMOKE UNDER THE HOOD. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO STATED THAT A FAULTY SWITCH IN THE CRUISE CONTROL AREA CAUSED THE FAN AND FUSES TO FAIL. THE MANUFACTURER STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND THE SWITCH WAS ONLY REPLACED AT THE TIME OF THE RECALL REPAIR; THEREFORE, IF IT WAS LEAKING THEY ARE NOT RESPONSIBLE FOR THE SWITCH FAILING. THE FAILURE MILEAGE WAS 131,000 AND THE CURRENT MILEAGE WAS 140,000.
NHTSA complaint #10353538 — an unverified report by a vehicle owner.
at 56,880 milesPismo Beach, CAFire
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL*THE CONTACT OWNS A 2004 FORD EXCURSION. AFTER THE VEHICLE HAD BEEN PARKED FOR EIGHT HOURS, THE CONTACT SMELLED SOMETHING BURNING WHEN IT WAS RESTARTED. HE NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT AND THE VEHICLE BURST INTO FLAMES TWO MINUTES LATER. THE FIRE BURNED THROUGH THE AIR CONDITIONER HOSE AND ERUPTED. THE ERUPTION ALSO EXTINGUISHED THE FIRE. THE CONTACT IS A MECHANIC AND HE INSPECTED THE VEHICLE. HE WAS ABLE TO START THE VEHICLE AND DROVE TO THE DEALER. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY A LOOSE WIRE. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V327000 (ELECTRICAL SYSTEM:BATTERY) FOR THE 2003 MODELS. THE CURRENT AND FAILURE MILEAGES WERE 56,880. UPDATED 03-04-08 *BF THE CONSUMER BELIEVED THE PROBLEM HE EXPERIENCED WAS RELATED TO THE RECALL. UPDATED
NHTSA complaint #10215708 — an unverified report by a vehicle owner.
at 16,000 milesHayword, CACrash2 injured
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: VEHICLE WAS INVOLVED N AN ACCIDENT DUE TO BRAKE FAILURE. THE ABS WENT OUT. WHEN OPENED THE HOOD FOR INVESTIGATION THE MASTER CYCLINDER SEPARTED FROM THE BRAKE BOOSTER CYLINDER. NO LOCK ON BOLT AND THE NUT SHEARED ITSELF OFF. CALLED FORD AND LEFT MESSAGE. HAD TO PUT NEW TRANSMISSION AT 16,000 MILES AS WELL. HAD 2 MECHANICS LOOK AT THIS AND SUGGESTED FORD SHOULD TAKE NOTICE. *AK
NHTSA complaint #10122503 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Chicago, IL
UNKNOWN OR OTHER
Was driving home from work at a light on a uphill street and all of a sudden lost all power engine shut down was extremely hard to slam vehicle into park was in very high traffic road at a very busy time of day!! Had to get towed vehicle would just crank n no start
NHTSA complaint #11428779 — an unverified report by a vehicle owner.
at 59,000 milesWakefield, MA
ELECTRICAL SYSTEM
TOTAL LOSS OF ENGINE POWER MASSIVE AMOUNT BLACK SOOT EXITING EXHAUST WHILE DRIVING RECALL # 05V270000 WAS NOT PERFORMED ON VEHICLE ( I AM THE ORIGINAL OWNER) NEVER RECEIVED NOTICE IN MAIL AND DEALER SOMEHOW MISSED THIS "WORK" AND FORD SHOULD HAVE FOLLOWED THROUGH ON THIS SITUATION. OTHER REPAIRS DONE TO THIS VEHICLE TO "FIX" THIS PROBLEM WAS TO DRAIN THE FUEL TANK (ALGAE IN FUEL WAS THE EXCUSE-NO ALGAE) FUEL PUMP AND FILTER RAIL (NOT PROBLEM) TWO TURBOCHARGERS WERE REPLACED DUE TO EXCESSIVE SOOTING (ONE WARRANTY ONE AT MY EXPENSE) EGR VALVES AND A CAM SENSOR (FORD KNOWS THE PROBLEMS EXIST BECAUSE FORD DISCOUNTINUED THE 6.0 LITRE MOTOR) THIS PROBLEM HAS OCCURED MULTIPLE TIMES OVER MY OWNERSHIP.
NHTSA complaint #11405521 — an unverified report by a vehicle owner.
at 59,000 milesWakefield, MA
ENGINE
TOTAL LOSS OF ENGINE POWER MASSIVE AMOUNT BLACK SOOT EXITING EXHAUST WHILE DRIVING RECALL # 05V270000 WAS NOT PERFORMED ON VEHICLE ( I AM THE ORIGINAL OWNER) NEVER RECEIVED NOTICE IN MAIL AND DEALER SOMEHOW MISSED THIS "WORK" AND FORD SHOULD HAVE FOLLOWED THROUGH ON THIS SITUATION. OTHER REPAIRS DONE TO THIS VEHICLE TO "FIX" THIS PROBLEM WAS TO DRAIN THE FUEL TANK (ALGAE IN FUEL WAS THE EXCUSE-NO ALGAE) FUEL PUMP AND FILTER RAIL (NOT PROBLEM) TWO TURBOCHARGERS WERE REPLACED DUE TO EXCESSIVE SOOTING (ONE WARRANTY ONE AT MY EXPENSE) EGR VALVES AND A CAM SENSOR (FORD KNOWS THE PROBLEMS EXIST BECAUSE FORD DISCOUNTINUED THE 6.0 LITRE MOTOR) THIS PROBLEM HAS OCCURED MULTIPLE TIMES OVER MY OWNERSHIP.
NHTSA complaint #11405521 — an unverified report by a vehicle owner.
at 59,000 milesWakefield, MA
FUEL/PROPULSION SYSTEM
TOTAL LOSS OF ENGINE POWER MASSIVE AMOUNT BLACK SOOT EXITING EXHAUST WHILE DRIVING RECALL # 05V270000 WAS NOT PERFORMED ON VEHICLE ( I AM THE ORIGINAL OWNER) NEVER RECEIVED NOTICE IN MAIL AND DEALER SOMEHOW MISSED THIS "WORK" AND FORD SHOULD HAVE FOLLOWED THROUGH ON THIS SITUATION. OTHER REPAIRS DONE TO THIS VEHICLE TO "FIX" THIS PROBLEM WAS TO DRAIN THE FUEL TANK (ALGAE IN FUEL WAS THE EXCUSE-NO ALGAE) FUEL PUMP AND FILTER RAIL (NOT PROBLEM) TWO TURBOCHARGERS WERE REPLACED DUE TO EXCESSIVE SOOTING (ONE WARRANTY ONE AT MY EXPENSE) EGR VALVES AND A CAM SENSOR (FORD KNOWS THE PROBLEMS EXIST BECAUSE FORD DISCOUNTINUED THE 6.0 LITRE MOTOR) THIS PROBLEM HAS OCCURED MULTIPLE TIMES OVER MY OWNERSHIP.
NHTSA complaint #11405521 — an unverified report by a vehicle owner.
at 200,000 milesAfton, WYCrash
POWER TRAIN
CAR WAS SITTING, ENGINE RUNNING, IN PARK FOR 10 MINUTES AND THEN SUDDENLY WITH NO ONE INSIDE, MOVED FORWARD AND CRASHED INTO THE WINDOW OF A BUSINESS. THERE WAS A WITNESS THERE.
NHTSA complaint #11286522 — an unverified report by a vehicle owner.
Little Torch KEY, FL
TIRES
BOUGHT MICKEY THOMPSON ATZ 305 70 16 IN APRIL. HAVE TREAD SEPARATION
NHTSA complaint #11254136 — an unverified report by a vehicle owner.
at 312,000 milesStokesdale, NC
AIR BAGS
THE AIR BAG CLOCKSPRING HAS BROKEN WHICH AS TRIGGERED A AIRBAG LIGHT ALSO MY HORN AND CONTROLS HAVE STOPPED WORKING. THE CLOCKSPRING HAS BEEN DISCONTINUED AND ISNT AVAILABLE. NEED A SOLUTION TO THIS ASAP
NHTSA complaint #11229772 — an unverified report by a vehicle owner.
at 59,000 milesRoseville, CA
STEERING
TL* THE CONTACT OWNS A 2004 FORD EXCURSION. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PLACED THE GEAR INTO NEUTRAL, WHILE IN TRAFFIC, AND RESTARTED THE VEHICLE. AFTERWARDS, THE VEHICLE WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN (LOCATED AT 650 AUTOMALL DR, ROSEVILLE, CA 95661, (888) 656-7577) WHERE A WIGGLE TEST WAS PERFORMED BECAUSE A FAILURE CODE COULD NOT BE FOUND. THE INJECTION CONTROL PRESSURE WAS REPLACED WITH A USED PART. THE CONTACT STATED THAT THE VEHICLE WAS WORSE AFTER THE REPLACEMENT OF THE USED PART AND THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO STATED THAT A WIRE HARNESS WAS NEEDED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V270000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
NHTSA complaint #11205210 — an unverified report by a vehicle owner.
at 59,000 milesRoseville, CA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 FORD EXCURSION. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PLACED THE GEAR INTO NEUTRAL, WHILE IN TRAFFIC, AND RESTARTED THE VEHICLE. AFTERWARDS, THE VEHICLE WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN (LOCATED AT 650 AUTOMALL DR, ROSEVILLE, CA 95661, (888) 656-7577) WHERE A WIGGLE TEST WAS PERFORMED BECAUSE A FAILURE CODE COULD NOT BE FOUND. THE INJECTION CONTROL PRESSURE WAS REPLACED WITH A USED PART. THE CONTACT STATED THAT THE VEHICLE WAS WORSE AFTER THE REPLACEMENT OF THE USED PART AND THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO STATED THAT A WIRE HARNESS WAS NEEDED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V270000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
NHTSA complaint #11205210 — an unverified report by a vehicle owner.
at 59,000 milesRoseville, CA
ENGINE
TL* THE CONTACT OWNS A 2004 FORD EXCURSION. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PLACED THE GEAR INTO NEUTRAL, WHILE IN TRAFFIC, AND RESTARTED THE VEHICLE. AFTERWARDS, THE VEHICLE WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN (LOCATED AT 650 AUTOMALL DR, ROSEVILLE, CA 95661, (888) 656-7577) WHERE A WIGGLE TEST WAS PERFORMED BECAUSE A FAILURE CODE COULD NOT BE FOUND. THE INJECTION CONTROL PRESSURE WAS REPLACED WITH A USED PART. THE CONTACT STATED THAT THE VEHICLE WAS WORSE AFTER THE REPLACEMENT OF THE USED PART AND THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO STATED THAT A WIRE HARNESS WAS NEEDED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V270000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
NHTSA complaint #11205210 — an unverified report by a vehicle owner.
Broomall, PA
SERVICE BRAKES
2004 FORD EXCURSION. CONSUMER WRITES IN REGARD TO BRAKE FAILURE FROM RUPTURED BRAKE LINE. *AS
NHTSA complaint #11138668 — an unverified report by a vehicle owner.
at 137,000 milesEagle Mountain, UT
VEHICLE SPEED CONTROL
IT WILL NOT DISENGAGE WHEN CRUISE CONTROL IS IN USE. IT CONTINUES TO DO THIS IF USED.
NHTSA complaint #10733391 — an unverified report by a vehicle owner.
at 24,096 milesShawnee, KS
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FUEL INJECTION CONTROL MODULE NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,096.
NHTSA complaint #10682223 — an unverified report by a vehicle owner.
at 116,000 milesCumming, GACrash
AIR BAGS
AFTER BEING CUT OFF AND LOSING CONTROL OF THE VEHICLE I HIT THE GUARD RAIL HEAD ON AND THEN THE VEHICLE FLIPPED. THE AIR BAGS DID NOT DEPLOY.
NHTSA complaint #10671547 — an unverified report by a vehicle owner.
at 80,000 milesPeoria, AZ
ENGINE
VEHICLE ENGINE EJECTS SPARK PLUG FROM CYLINDER HEAD.
NHTSA complaint #10649430 — an unverified report by a vehicle owner.
at 142,000 milesPeoria, AZ
ENGINE
REPEATEDLY EJECTS SPARK PLUGS FROM CYLINDER HEAD.
NHTSA complaint #10649432 — an unverified report by a vehicle owner.
at 170,000 milesSound Beach, NY
SEAT BELTS
WHILE DRIVING ALONG A LOCAL ROAD, THE VEHICLE WAS MANEUVERED ABRUPTLY TO THE LEFT TO AVOID WILDLIFE. THE REAR SEAT OCCUPANT STATED THAT THE SEAT BELT "BROKE". AFTER INVESTIGATING IT WAS FOUND THAT THE DRIVER SIDE MIDDLE ROW PASSENGER SEAT BELT STITCHING FAILED AT THE POINT WHERE THE BELT LOOPS AROUND THE ANCHOR POINT MOUNTED TO THE FLOOR. THE SEAT BELT HAD PULLED FREE OF THE ANCHOR POINT.
NHTSA complaint #10640965 — an unverified report by a vehicle owner.
Eagle Mountain, UT
VEHICLE SPEED CONTROL
WHEN USING CRUISE CONTROL, THE CRUISE CONTROL WILL NOT TURN OFF WHEN PUSHING THE BRAKE. I LITERALLY HAVE TO POUND ON THE BRAKE TO DISABLE THE CRUISE CONTROL.
NHTSA complaint #10633742 — an unverified report by a vehicle owner.
at 197,867 milesSAN Jose, CA
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE FUEL INJECTOR CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 197,867. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10596724 — an unverified report by a vehicle owner.
at 94,000 milesSUN Valley, NV
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE ENGINE STALLED WITHOUT PRIOR WARNING. THE ENGINE WAS ABLE TO BE RESTARTED AFTER TEN MINUTES AND RESUMED NORMALLY, HOWEVER ALL OF THE POWER WINDOWS FAILED TO OPERATE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FUEL INJECTION CONTROL MODULE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. UPDATED 6/24/14*CN UPDATED 06/26/2014
NHTSA complaint #10578586 — an unverified report by a vehicle owner.
at 94,000 milesSUN Valley, NV
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE ENGINE STALLED WITHOUT PRIOR WARNING. THE ENGINE WAS ABLE TO BE RESTARTED AFTER TEN MINUTES AND RESUMED NORMALLY, HOWEVER ALL OF THE POWER WINDOWS FAILED TO OPERATE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FUEL INJECTION CONTROL MODULE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. UPDATED 6/24/14*CN UPDATED 06/26/2014
NHTSA complaint #10578586 — an unverified report by a vehicle owner.
at 140,000 milesCarson, WA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESTART. THE CONTACT REFERENCED NHTSA CAMPAIGN I.D. NUMBER 05V270000 (ELECTRICAL SYSTEM) AND CALLED THE MANUFACTURER, WHO ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 140,000.
NHTSA complaint #10560375 — an unverified report by a vehicle owner.
at 82,500 milesParkland, FL
ENGINE
ON 11/26/13 DRIVING BACK FROM ATLANTA HEADING SOUTH LEAVING THE FLORIDA WELCOME CENTER ON I-75, 4 MILES NORTH OF JENNINGS ON I-75 SOUTH JENNINGS. LEAVING THE WELCOME CENTER THE VEHICLES ENGINE LOST POWER WHILE TRYING TO MERGE BACK INTO TRAFFIC WITHOUT ANY PRIOR INDICATION OF A PROBLEM. THE LOSS OF POWER CAUSED US TO HAVE TO DIVERT FROM THE LANE UNTIL WE COULD GAIN MORE SPEED. THE VEHICLE HAD NO ACCELERATING POWER ABOVE 40 MPH EVEN WITH THE GAS PEDAL DEPRESSED ALL THE WAY TO THE FLOOR. THERE WERE NO CHECK ENGINE LIGHTS ON OR ANY ABNORMAL INDICATORS. I CALLED THE FORD CUSTOMER CARE CENTER ON 12/12/13 AND THEY ACKNOWLEDGE THEY HAVE A PROBLEM WITH THE ERG FAILING DUE TO COLLECTING CARBON AND SOOT BUILD UP. THEY HAVE NOT ISSUED ANY SERVICE BULLETINS TO OWNERS LETTING THEM KNOW THERE IS AN ISSUE OR HAVE ISSUED A MAINTENANCE PROGRAM TO TRY TO PREVENT THIS FROM OCCURRING. 1)FORD DESIGNED THE ENGINE TO PASS SOOT AND CARBON BACK THRU THE ERG VALVE. IT IS A BAD DESIGN SINCE IT CAUSES EVERY ENGINE TO EVENTUALLY FAIL. 2)FORD DOES NOT WARRANTY THE EGR VALVE OR ANY COMPONENT IF SOOT OR CARBON STICKS TO THE VALVE OR COMPONENT, EVEN THOUGH IT IS DESIGNED TO DO SO. 3)FORD KNOWS THERE IS AN ISSUE WITH THE EGR FAILING WHICH DEPOSITS SOOT AND CARBON IN THE INTAKE OF THE ENGINE WHICH CAUSES THE ENGINE TO LOSE POWER AND OR ULTIMATELY QUIT WITHOUT WARNING. 4)NO SERVICE BULLETINS WERE ISSUED TO OWNERS WARNING THEM OF THIS SAFETY PROBLEM. 5)CLEANING THE EGR VALVE IS NOT LISTED IN THE ISSUED SERVICE MANUAL. 6)NO PREVENTATIVE MAINTENANCE SERVICE WAS OFFERED TO PREVENT THIS FAILURE FROM OCCURRING. 7)DEALERS ENJOY THIS FAILURE SINCE IT IS A HIGH LABOR REVENUE GENERATOR FOR THEM TO TEAR DOWN THE ENGINE TO REPLACE OR CLEAN THE INTAKE MANIFOLD. 8)THE REPAIR COST WAS APPROXIMATELY $3319.90 THE VEHICLE IS CURRENTLY UNDER THE HIGHEST FORD PREMIUM CARE WARRANTY.
NHTSA complaint #10555859 — an unverified report by a vehicle owner.
at 98,000 milesOldsmar, FL
AIR BAGS
TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT THE HORN WOULD SOUND INDEPENDENTLY WITHOUT THE ENGINE BEING POWERED ON. THE CONTACT HAD TO DISCONNECT THE FUSE TO STOP THE HORN FROM SOUNDING. THE CONTACT TOOK THE VEHICLE TO A DEALER, WHO STATED THAT THE HORN, AIR BAG AND CRUISE CONTROL NEEDED TO BE REPLACED. THE DEALER DID NOT STATE WHY THE HORN WOULD SOUND WITHOUT IT BEING ENGAGED. THE CONTACT STATED THAT THE UNIT HAD BEEN REPLACED PREVIOUSLY BUT THE REPAIR DID NOT REMEDY THE ISSUE. THE FAILURE MILEAGE WAS 98,000.
NHTSA complaint #10522908 — an unverified report by a vehicle owner.
at 98,000 milesOldsmar, FL
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THAT THE HORN WOULD SOUND INDEPENDENTLY WITHOUT THE ENGINE BEING POWERED ON. THE CONTACT HAD TO DISCONNECT THE FUSE TO STOP THE HORN FROM SOUNDING. THE CONTACT TOOK THE VEHICLE TO A DEALER, WHO STATED THAT THE HORN, AIR BAG AND CRUISE CONTROL NEEDED TO BE REPLACED. THE DEALER DID NOT STATE WHY THE HORN WOULD SOUND WITHOUT IT BEING ENGAGED. THE CONTACT STATED THAT THE UNIT HAD BEEN REPLACED PREVIOUSLY BUT THE REPAIR DID NOT REMEDY THE ISSUE. THE FAILURE MILEAGE WAS 98,000.
NHTSA complaint #10522908 — an unverified report by a vehicle owner.