2021 Ford Expedition window and wiper problems

VISIBILITY/WIPER

Turn.wipers on were slow to move, then just quit, now they don't move at all,all with no warning

NHTSA complaint #11748309 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

On two separate occasions while driving on the interstate in the rain, the wipers stopped working. Two of the times they stopped in the up position and once they stopped in the middle of the stroke and it was hard to see. After turning the wiper switch to different settings, the wipers started working again.

NHTSA complaint #11740265 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2021 Ford Expedition. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the moonroof. No warning lights were illuminated. The failure had occurred on several occasions. The contact was notified of NHTSA Campaign Number: 25V729000 (Visibility). The vehicle was taken to a dealer to be diagnosed; however, the dealer stated that the cause of the failure was unidentifiable and that the vehicle had passed inspection. The vehicle was not diagnosed or repaired. The vehicle was taken back to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

NHTSA complaint #11722526 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The contact owns a 2021 Ford Expedition. The contact stated that while driving 60 MPH in the rain with the windshield wipers engaged, the driver's side windshield wiper arm was jerking. The contact stated that upon pulling over to the side of the road and inspecting the vehicle, the contact noticed that the driver's side windshield wiper arm was lying on the windshield. The contact removed and placed the part inside the vehicle. After the rain had stopped, the vehicle was taken to the dealer, where it was determined that the driver's side windshield wiper arm needed to be replaced. Additionally, the dealer determined that the passenger's side windshield wiper arm needed to be replaced because the wiper arm had worn out. The dealer ordered the parts. The vehicle was not yet repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 19,000.

NHTSA complaint #11683158 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The contact owns a 2021 Ford Expedition. The contact stated while driving 30 MPH during the snow, the driver's side and passenger’s side windshield wipers ceased to work as intended. The vehicle was taken to an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

NHTSA complaint #11644511 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The wiper arms keep popping off the motor. We can pop them back on, but they are still popping off.

NHTSA complaint #11643109 — an unverified report by a vehicle owner.

VISIBILITY:WINDSHIELD WIPER/WASHER

The contact owns a 2021 Ford Expedition. The contact stated that while the vehicle was parked, the contact noticed a puddle of blue windshield washer fluid on the ground underneath the vehicle. In addition, the contact stated that the washer fluid was also coming into the front floorboards of the vehicle. The contact stated that due to the failure, the interior of the vehicle had an awful odor and mold. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that he had not refilled the windshield washer fluid reservoir in 6 months due to the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 27,000.

NHTSA complaint #11621562 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) and 22V346000 (Engine) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11569204 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

On April 14, 2022, a recall was issued for the wiper blade arms for my Ford Expedition. Unfortunately, I did not receive a notice until June of that year, due to a separate recall concerning potential under the hood fire risks. In September 2022, my vehicle was brought in for both recall repairs, but there was a supply shortage of wiper blades, rendering any immediate resolution impossible. Despite subsequent visits for regular check-ups, the wiper blade shortage persisted. On two different occasions (Jan & March 2023) my wiper blades did not work properly. After the wiper blades moved back and forth to clear my window, they got stuck at an angle and completely obstructed my view. I went to my local dealership to temporarily correct the issue. Fast forward to July 2023, and the eagerly awaited wiper blades have finally arrived. However, installing them has revealed a new problem: the blades do not fully retract. Although the wiper motor itself functions correctly, this issue stems from a combination of programming and quality concerns. It appears that a small part within the wiper blade, which prompted the recall, has led the motor to adapt to functioning without that part. Consequently, when the new recall blades are fitted, they do not retract properly, obstructing my view. Upon identifying the problem, the manager at my Ford Dealership promptly reported the issue to Ford, requesting coverage for the cost of a new motor to align with the recall blades. Despite their efforts, Ford has refused to take responsibility for an issue that is clearly not my fault. It is important to note that at the time of the recall, my motor was still under warranty. Additionally, during subsequent visits for oil changes, I was still within the warranty period. Unfortunately, due to the delay in receiving the recall blades, my motor's warranty has now expired based on the mileage of my vehicle. To receive a new motor, I have to pay for it since Ford refuses.

NHTSA complaint #11535021 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2021 Ford Expedition The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11529545 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) and 22V346000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11511942 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

My car has a very scary safety recall. The important notice that I received states that Ford Motor Company has authorized your dealer to provide you with vehicle pickup and delivery, a rental vehicle or other alternate transportation all for FREE. I live in a very large city and can't find one dealership that says they buy into this free service. Not even the dealership where I purchased the vehicle. I do not have transportation to drop my vehicle and need this free service that is offered. I have contacted FORD with no response or help in finding a dealership that complies with their offer.

NHTSA complaint #11511433 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

The contact owns a 2021 Ford Expedition. The contact stated while driving approximately 80 MPH, the sunroof inadvertently exploded. No warning light was illuminated. The vehicle was taken to the dealer where the cause of the failure could not be determined. The vehicle was repaired. The manufacturer was notified of the failure and a case number was provided. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 18,000.

NHTSA complaint #11489965 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2021 Ford Expedition. The contact received notifications of NHTSA Campaign Number: 22V250000 (Visibility) and 22V346000 (Engine) however, the parts to do the recall repairs were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11488176 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Numbers: 22V346000 (Engine) and 22V250000 (Visibility) however, the parts to do the recall repairs were unavailable. The contact mentioned that the dealer stated that the remedy for NHTSA Campaign Number: 22V250000 (Visibility) would not be available until the failure occurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11482342 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) and 22V346000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11471579 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

on 5/20/2022 I contacted my local dealership regarding recall 22V250 to discuss getting this issue repaired. I was scheduled an appointment on 6/16/2022 at 7:40 a.m. On 6/15/2022 I was told by the dealership that they were not going to repair my vehicle because I was not having any issues with it and I had to wait until there was a problem. When I made the appointment on 5/20/22 I was told that they would be able to repair it even if it was not broken and they would get the part ordered. I was told yesterday by the service manager that they had three parts in but they belonged to someone else and that since mine was not broken they could not fix it.

NHTSA complaint #11469538 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) and 22V346000 (Engine) however, the parts to do the recall repairs were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11469297 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) and 22V346000 (Engine) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11468525 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) and 22V25000 (Visibility) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11467101 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) and 22V346000 (Engine) however, the parts to do the recall repairs were not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11467035 — an unverified report by a vehicle owner.