18 of the 1,687 complaints about the 2020 Ford Explorer are about the seat belts — 1% of everything reported for this model year. Half of the failures with a mileage on record happened before 43,500 miles.
18
Complaints
0
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
SEAT BELTS
The contact owns a 2020 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 23V675000 (Power Train), 25V093000 (Seat Belts), 26V402000 (Power Train), and 26V451000 (Seats) and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
NHTSA complaint #11758053 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2020 Ford Explorer. The contact stated that while driving 30-45 MPH, the vehicle stopped unexpectedly. On another occasion while driving 25-35 MPH, the transmission was shifting and the vehicle bucked. There was an abnormal thumping and metal-against-metal sound coming from the vehicle. There was a grabbing coming from the vehicle. The seat belt became tight while the pretensioner had deployed after detecting the failure. The contact was concerned about driving the vehicle. There were no warning lights illuminated. The contact associated the failure with NHTSA Campaign Number: 26V402000 (Power Train). While preparing to tow the vehicle, the failure recurred. The vehicle was towed to the local dealer, who was unable to duplicate the failure. The dealer informed the contact to pick up the vehicle. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 38,000.
NHTSA complaint #11747402 — an unverified report by a vehicle owner.
SEAT BELTS
I've received more than one recall notice from Ford (Recall Number: 25S09) but ever time I contact my dealer to schedule service, they say that Ford has not released the parts. I'm very concerned since this is a SAFETY recall. I'm also baffled because the letter says it's a "improperly torqued" fastener. I don't understand why they need parts for that. But what the heck do I know? Please help!
NHTSA complaint #11724921 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11715903 — an unverified report by a vehicle owner.
SEAT BELTS
The middle row passenger side seatbelt randomly unbuckles when we drive. We have had ford dealership look at it and are going to fix it as there is not a spicific recall for this but it is a saftey concern as the seatbelt doesn't stay fastened when driving.
NHTSA complaint #11712361 — an unverified report by a vehicle owner.
SEAT BELTS
I am driving and the second row seat is disengaging randomly and folding/sliding forward. These are the bucket seats. It appears that the button on top of the seat to do this is stuck in the down position. There is a current recall for the 2020 explorer, but my vin is not currently included. However, the exact situation in ford recall 25S67 is happening to my vehicle.
NHTSA complaint #11695073 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11661115 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11658550 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11656685 — an unverified report by a vehicle owner.
SEAT BELTS
We received a recall stating that one or more of our seat restraint fasteners may have been improperly secured which may not effectively restrain an occupant during a crash, increasing the risk of injury. However, there are no parts or fix available.
NHTSA complaint #11655012 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was leaking oil near the front wheels. Additionally, the vehicle was shaking while driving at various speeds. The contact stated that the rear seat belts failed to secure the passengers. The vehicle was taken to a certified mechanic, who diagnosed the vehicle and determined that the right and left bearings were leaking oil and needed to be replaced. The vehicle was not repaired. The dealer was contacted and confirmed that there were no additional recalls on the VIN. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
NHTSA complaint #11654737 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11654527 — an unverified report by a vehicle owner.
SEAT BELTS
Passenger side seatbelt reactor is broken. Now I am unable to have a passenger safely due to faulty ford seatbelt. When I attempted to purchase seatbelt, ford had it on back order.
NHTSA complaint #11623734 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2020 Ford Explorer. The contact stated that upon exiting the vehicle, the driver's side seat belt failed to fully retract. Afterward, entering the vehicle to drive to the next destination, the contact became aware that upon fastening the seat belt, the seat belt hung loose, providing little to no restraining tension. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 49,000.
NHTSA complaint #11611707 — an unverified report by a vehicle owner.
SEAT BELTS
Our explorer has had cascading warnings each time we drive the car for the past 7 days. Sometimes it takes a mile, sometimes it is immediate. The safety warnings include: 4-wheel drive fault, passenger air bag fault, forward Collision avoidance not working, powertrain malfunction, restraint indicator light warning, pre collision assist- . Not all appear each time, and some change ( 4wheel drive fault/ power train malfuntion- restraint warning/ airbag seem to alternate. Power train shows with restraint. 4 wd malfunction shows with airbag). Each time it occurs the airbag warning illuminates. Dealer cannot work on it until July 16th. Sounds like tsb 23-2174, but have been unable to codes when I stopped by a dealer Before July 1 we had no warnings. 48,582 miles. When faults appear- most systems appear to work, have tried 4wd and other modes and they appear to work. But cruise control, seatbelt chimes and others do not work.
NHTSA complaint #11599832 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2020 Ford Explorer. The contact stated that while her husband was driving 62 MPH, the passenger’s side front seat belt was unlatched without passenger input. The occupant buckled the seat belt however, the failure recurred. There were no warning lights illuminated. The contact called the local dealer, and it was diagnosed that the seat latch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 64,000.
NHTSA complaint #11573963 — an unverified report by a vehicle owner.
SEAT BELTS
The wiring harness in the back for the air was installed upside down, making the hot cold and the cold hot The vent in the ceiling that distributes air was kinked and had to be replaced The seatbelt on the drive side second row bucket seat was installed upside down The heater core had to replaced due to heat not blowing hot, still not and car was returned a second time Found out upon calling Ford that the car had two transmissions repairs by the previous owner and another "additional repair" done in 2022, would not disclose to me. I informed them the dealership gave me clean car facts. Car has less than 28,000 miles on it. I have had it less than ONE month.
NHTSA complaint #11516911 — an unverified report by a vehicle owner.
SEAT BELTS
NO ACCIDENT AT THIS TIME. THIS IS REGARDING THE KNOB SHIFTER AND ITS ABILITY TO AUTOMATICALLY SHIFT THE VEHICLE INTO PARK WHEN DISCONNECTING THE SEAT BELT AND OPENING THE DRIVERS DOOR. THE SYSTEM WORKS GREAT UNLESS YOU ARE USING A SEATBELT EXTENDER. I THINK THIS SHOULD BE ADDRESSED. I DON'T THINK DRIVERS ARE MADE AWARE OF THIS ISSUE. I CERTAINLY WAS NOT.
NHTSA complaint #11384670 — an unverified report by a vehicle owner.