2015 Ford F-350 SD driver assist problems

BACK OVER PREVENTION

See attached document for complaint.

NHTSA complaint #11743227 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford F-350. The contact stated that the camera was inoperable. At times the camera was blank. No warning lights were illuminated. The contact received the recall notification letter 25V572000 (Back Over Prevention). The vehicle was taken to the local dealer, who confirmed the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was called, but there was no response. The failure mileage was approximately 50,000.

NHTSA complaint #11735735 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford F-350. The contact stated that while in reverse(R), the rearview camera displays a blue screen or a blank screen while in reverse. The contact then received notification of NHTSA Campaign Number: 25V572000(Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was notified of the failure and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to repair the recall. The manufacturer was notified of the failure and gave the contact the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 55,000.

NHTSA complaint #11719089 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford F-350. The contact stated that the rearview camera displayed a black image while in reverse(R). The vehicle was taken to the dealer, where two modules were replaced, and the new modules were reprogrammed at the contact's expense; however, the failure reoccurred approximately two months later. The contact later received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention), and the vehicle was taken to the dealer, where the recall repair was completed. The contact requested reimbursement from the manufacturer and sent supporting documents; however, the manufacturer denied reimbursement because the vehicle was previously repaired due to a rearview camera black image while the recall pertained to a blank image. The failure mileage was approximately 35,576.

NHTSA complaint #11716220 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford F-350. The contact stated that while reversing, the back-over prevention camera went blank off and on. In addition, the contact stated that occasionally, the back over prevention screen displayed a foggy image. The contact received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention). The vehicle was taken to the dealer; however, the vehicle was not inspected. The contact was informed that an appointment was required and that the vehicle needed to be inspected to confirm the failure. The contact was informed that if the failure was confirmed, the parts would be ordered for the repair to be performed. The contact stated that the recall notification indicated that the back over prevention camera was on recall and needed to be replaced. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA complaint #11695098 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford F-350. The contact received notification of NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 100,000.

NHTSA complaint #11690975 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford F-350. The contact received notification of NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11686872 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford F-350. The contact received notification of NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

NHTSA complaint #11676632 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford F-350. The contact received notification of NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11671909 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford F-350. The contact stated that while in reverse, the back over prevention camera displayed a solid black or blue screen, or a severely distorted image. Additionally, the message "Camera Unavailable - Please Contact Your Dealer" was displayed. The contact stated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 78,000.

NHTSA complaint #11671931 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact's wife owns a 2015 Ford F-350. The contact received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera image was intermittently distorted or blank. Additionally, the messages “Camera Unavailable” and to “Contact Dealer” were displayed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 186,000. VIN tool confirms parts not available.

NHTSA complaint #11670582 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford F-350. The contact stated that while reversing, the back over prevention camera system failed to function as intended. The contact stated that the back over prevention camera system displayed a black screen. The contact turned the back over prevention camera off and proceeded to reverse, and the back over camera system independently reset. The vehicle was taken to the dealer, and the contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 218,500. VIN tool confirms parts not available.

NHTSA complaint #11668558 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

TL* THE CONTACT OWNS A 2015 FORD F-350. THE CONTACT STATED THAT WHEN THE GEAR SHIFTER WAS SHIFTED TO REVERSE, THE BACK-UP CAMERA BECAME DISTORTED, DISPLAYING MULTIPLE RANDOM COLORS AND POWERING OFF AND ON INDEPENDENTLY. THE CONTACT WAS THEN UNABLE TO DETERMINE WHAT WAS BEHIND THE VEHICLE. JOE BULLARD FORD LINCOLN (19684 US-43, GROVE HILL, AL 36451, 877-710-9321) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED OF A RECALL HOWEVER, NEITHER THE VIN NOR THE YEAR/MAKE/MODEL WERE INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

NHTSA complaint #11413911 — an unverified report by a vehicle owner.