2023 Ford F-350 SD driver assist problems

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

See attached document for complaint.

NHTSA complaint #11758549 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE

See attached document for complaint.

NHTSA complaint #11758549 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2023 Ford F-350 SD. The contact received notification of NHTSA Campaign Number: 24V806000 (Back Over Prevention, Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

NHTSA complaint #11697750 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2023 Ford F-350 SD. The contact received notification of NHTSA Campaign Number: 24V806000 (Back Over Prevention, Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11673460 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

Multiple electrical issues related to dashboard controls, video sensors, head unit. Controls powering down while driving, sensors throwing multiple error messages. All since 1,500 miles. Ford could not figure out what the issue was so they replaced the wiring harness. After 2 months in the shop I got my vehicle back. 2 weeks later I am getting the same error messages in the dash and has to go back into the shop for the same reason.

NHTSA complaint #11647774 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE

The contact owns a 2023 Ford F-350 SD. The contact stated while driving approximately 35 MPH, the vehicle the vehicle independently braked. The contact stated that the brake warning light was illuminated. The contact stated that there was no vehicle or object nearby in front of the vehicle. The contact stated that the failure was intermittent but became a recurring failure. The contact had taken the vehicle to a local dealer; however, the dealer could not duplicate the failure. The vehicle was not repaired. The contact stated that the message “Forward Collision Avoidance System Shutting Down” was displayed. The contact stopped the vehicle and turned off and restarted the vehicle and the Forward Collision Avoidance system returned to normal functionality. The manufacturer was not informed of the failure. The failure mileage was approximately 5,600.

NHTSA complaint #11626789 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

MY REAR CAMERA REPEATEDLY FREEZES IN A PICTURE OR DOES NOT COME ON. MY STEERING HAS LOST MOST OF ITS FLUID TWICE AND I WAS TOLD THIS WAS NORMAL AIR BLEADING OUT. MY TRUCK HAS STOPPED ITSELF WHILE TRAVELING DOWN THE ROAD WITHOUT ANY OBSTRUCTION. MY TRUCK FLOODED FROM A LEAKING SUNROOF, CAUSING MOLD TO GROW ON THE CARPET AND A SMELL IN THE TRUCK. THIS IS A UNSAFE TRUCK

NHTSA complaint #11617813 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

I frequently receive messages on the dash that the the truck: Vehicle may not start/restart service now, Pre-Collision assist not available and front camera fault. My truck has died on me which in drive and reverse. My dash and console has powered down while on the freeway then restarted about a minute later. I get these messages but Ford service is too backed up to address the issue within a reasonable amount of time and they will not let me get it serviced outside of their dealer network.

NHTSA complaint #11616243 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE

The contact owns a 2023 Ford F-350 SD. The contact stated while operating the vehicle, the message "Pre-Collision Assist Not Available" was displayed. The vehicle was taken to the local dealer who stated that the Pre-Collision Assist Module was faulty and required a software update. The contact was informed that the software update was not yet available and that the vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 1,300.

NHTSA complaint #11585797 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

I intermittently lose trailer brakes when towing my trailers on my 2023 Ford F350. I have two trailers and both trailers give me intermittent faults saying "trailer disconnected' or "trailer turn signal lights not working", but the trailer is connected and the lights are working - but the brakes do not. I know this is a truck issue because both trailers have no issues with my 2017 Toyota Tundra. I have independently tested this theory with both trucks and trailers multiple times but only have the issue on the Ford truck. It seems to either be a bad 7-pin connector that randomly faults, or something with the trailer brake controller. It is very scary as I do not want to lose brakes when towing. I bought this truck specifically for towing my trailers. I have taken the issue to Auburn Ford, here in Auburn California and they tested the truck and found no issues. But my hunch is they are only using a 7-pin simulator, not an actual trailer.

NHTSA complaint #11578249 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

I have an F350 Dually that we use to tow on a regular basis. It is designed to be able to run a 5th wheel or gooseneck, which means the rear tailgate needs to be removed. When you remove the tailgate, none of the cameras on the vehicle work anymore. it would make sense if all cameras but the one on the tailgate would still work (since that one is no longer on the vehicle). But literally all the cameras, front, sides, and load watching, all become disabled even though they are still on the vehicle. If there was a safety recall on the wrong screen showing up on the backup camera... I would imagine this is an even bigger safety concern not having cameras at all. Especially the load checking camera by the third breaklight. That camera could be very invaluable for safe hauling practices to be able to continually check and have eyes on your load. And having the side view cameras available while towing is also a VERY valuable safety feature for getting through tight places such as gas stations or toll plazas. Dodge cameras all still work when the tail gate is removed. And, I believe previous years of the F250 and 350 all still work when you remove the tailgate. This seems like a major oversight on the 2023 F350s that could be a major safety concern. It is a well known problem on the forums/internet... curious why it hasn't been fixed yet or deemed a recall issue. Hopefully NHTSA can help the consumers with this problem. <3 Thank you for your consideration!

NHTSA complaint #11556524 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

I have an F350 Dually that we use to tow on a regular basis. It is designed to be able to run a 5th wheel or gooseneck, which means the rear tailgate needs to be removed. When you remove the tailgate, none of the cameras on the vehicle work anymore. it would make sense if all cameras but the one on the tailgate would still work (since that one is no longer on the vehicle). But literally all the cameras, front, sides, and load watching, all become disabled even though they are still on the vehicle. If there was a safety recall on the wrong screen showing up on the backup camera... I would imagine this is an even bigger safety concern not having cameras at all. Especially the load checking camera by the third breaklight. That camera could be very invaluable for safe hauling practices to be able to continually check and have eyes on your load. And having the side view cameras available while towing is also a VERY valuable safety feature for getting through tight places such as gas stations or toll plazas. Dodge cameras all still work when the tail gate is removed. And, I believe previous years of the F250 and 350 all still work when you remove the tailgate. This seems like a major oversight on the 2023 F350s that could be a major safety concern. It is a well known problem on the forums/internet... curious why it hasn't been fixed yet or deemed a recall issue. Hopefully NHTSA can help the consumers with this problem. <3 Thank you for your consideration!

NHTSA complaint #11556524 — an unverified report by a vehicle owner.