When the vehicle is moving forward, and rear camera is selected to visibly confirm the status of anything behind the vehicle, there is a giant black bar/box that states "full view not available" Clearly this is a safety hazard in the sense that I am unable to rapidly assess and determine the status of anything behind my vehicle, be it a trailer, a hitch mounted bike rack, or another vehicle. Ford should be required to remove all of these distractions from their software immediately.
NHTSA complaint #11741709 — an unverified report by a vehicle owner.
Jacksboro, TN
UNKNOWN OR OTHER
While flat towing my 2022 Ford F‑350 behind a motorhome using Ford’s Neutral Tow Mode procedure, the vehicle suffered a catastrophic transmission failure. The Ford dealer documented this clearly on the service invoice: “HAPPENED WHILE THE VEHICLE WAS FLAT TOWED.” After the tow, the truck had severe slipping, delayed engagement, high RPM with no movement, and a wrench light. The dealer confirmed fault codes P0741, P1744, and P27B4. The dealer found catastrophic internal damage: “fluid is burnt with metal debris… filter is packed with metal debris… torque converter has came apart and filled transmission with metal debris… it is catastrophic failure.” These components are available for inspection. The dealer also documented a low battery condition: “batteries. low state of charge.” Ford’s Neutral Tow Mode relies on electronic control modules that require stable voltage, but Ford provides no warning that low voltage can cause the transfer case to exit Neutral Tow Mode. This creates a safety risk because the transmission can be rotated internally without lubrication while being towed, which can lead to sudden drivetrain lockup or loss of control. The problem was confirmed by the Ford dealer, and the vehicle was fully inspected by them. The only warning symptom occurred after towing: wrench light, slipping, and no movement. There were no warnings during the tow itself. This failure mode is not disclosed by Ford and cannot be detected or prevented by the owner.
NHTSA complaint #11735855 — an unverified report by a vehicle owner.
Austin, TX
UNKNOWN OR OTHER
Front facing camera, located in front grill, has inadequate water proofing, which eventually shorts out the camera and causing it to become inoperable. This creates a blind spot when backing up or driving in tight spaces with such a large truck. When the front camera blacks out, you lose visibility in front of the vehicle. This is a safety issue, because the size of the truck, how high it sits from the factory, and no visibility over the hood could cause a collision with low height persons or kids or property. Yes, this issue has been reproduced by the dealer. And there are numerous reports of people on message forums and social media complaining of this issue. There were no warnings of this prior to failure. One day the front facing camera simply stopped working, leaving a black screen for any camera views that include the front camera.
NHTSA complaint #11730191 — an unverified report by a vehicle owner.
Granite Falls, NC
UNKNOWN OR OTHER
Glass roof panel behind sunroof (over rear seats of crew cab) shattered while driving on the highway at 5:30am with no other vehicles within several hundred yards. No sign of impact, remaining glass seems to be pushed outward.
NHTSA complaint #11730058 — an unverified report by a vehicle owner.
Jacksonville, FL
UNKNOWN OR OTHER
As a Ford owner, I can vividly recall the 1980’s Ford acronym ‘fix or repair daily’. That comes to mind as my 2022 F350 Platinum Dually has been in the shop for one thing or another more times in 3 years than my 2015 Chevy Impala LTZ has in 10 years. But I digress. The reason for this complaint is my latest malfunction on my Ford vehicle. As mentioned previously, it hasn’t been 3 years and yet another issue with my vehicle has come to light. My passenger roof trim has broken at the connection point, which of all things, was connected via rivet…beneath the rear glass. Apparently, this an extremely common issue among 2017 and up Ford Super Duty. There has been no recall issued. And Ford wants the vehicle owners to pay for the repair. It is an absolute horrible design. The plastic breaks often. And to make matters worse, the rear glass had to be removed to replace the trim. Most of the trim snaps in place but the very end, the end that is cheaply made and connected to a metal rivet, is so fragile and thin that after a few months of driving over American bumpy roads and being beating up the Sun, it cracks, breaks lose, sticks up like a sore thumb, and otherwise detracts from the reputation of the Ford Brand. My vehicle is still under the original warranty as I have only 22,240 miles, and I purchased and extended warranty with adds 4 more years. This needs to be remedied and Ford owners need to be compensated for monies spent to repair these manufacturing defects. MY LOCAL FORD DEALERSHIP STATES THAT IF THEY BREAK THE GLASS DURING THE REPAIR THAT THE COST OF THE NEW GLASS IS MY RESPONSIBILITY, EVEN UNDER WARRANTY. That is so very wrong and alarming. The repair is $125, to be completed by an outside vendor. The dealer will not even tackle this repair. THE CONNECTION POINT OF THE ROOF TRIM IS A RIVET. Why? THE CONNECTION POINT OF THE ROOF TRIM IS BENEATH THE REAR GLASS, WHICH HAS TO BE REMOVED INORDER TO REPAIR THE DEFECTIVE ROOF TRIM. Why? Why make
NHTSA complaint #11670373 — an unverified report by a vehicle owner.
Bristol, IN
UNKNOWN OR OTHER
While driving above 6mph, my truck is supposed to have 4 rear facing camera views available per the owners manual, normal rear view, bed camera, hitch view and trailer auxiliary view. Only 2 of the cameras work as described. It has been at the dealer several times, about 3 weeks total and Ford engineering was involved in the repair attempt. At first the engineer said it should work as described in the owners manual then after 2 weeks at the dealer now they're saying because it did not work when the truck was new that its normal. This is a safety concern because I cannot check the hitch view while driving, the bed camera works so you can check a fifth wheel hitch while driving but not a bumper pull. I have contacted Ford and my case number is CXH-02221093-H2Y9Q4.
NHTSA complaint #11604638 — an unverified report by a vehicle owner.
Knoxville, TN
UNKNOWN OR OTHER
I was driving off the ramp merging onto another interstate when my sunroof exploded. There was nothing above me or any cars in front or back of me. The cloth sunroof cover shows no damage. I take it to Ted Russell Ford in Knoxville, TN and they deny my warranty. Stating something the size of a basketball hit my sunroof but the cloth barrier shows no sign of damage. I spoke with customer service and they refused to warranty the issue. This is a known issue with Ford and Lincoln and have thousands of complaints concerning this issue.
NHTSA complaint #11524826 — an unverified report by a vehicle owner.
Huntsville, AR
UNKNOWN OR OTHER
Someone broke into my truck by using a wrench of some sort on the door handle one week after buying it.Also Stole the front Ford emblem.
NHTSA complaint #11517751 — an unverified report by a vehicle owner.
Grantsville, UT
UNKNOWN OR OTHER
Driving down the road, no vehicles nearby or trees along road, the panoramic sunroof exploded. It was slightly bowed out and then fell into the vehicle in pieces. Thankfully no passengers were in the back seat, or they would have been injured by the shattered glass.
NHTSA complaint #11513304 — an unverified report by a vehicle owner.
Farmington Hills, MI
UNKNOWN OR OTHER
I just bought this Ford 2022 F350 Crew Cab King Ranch 4x4 with a diesel engine. The vehicle has 163 miles on it - purchased 9 days ago. I put 100 miles driving locally on roads not exceeding 45 mph. On Jan 29 I took it on the freeway for the 1st time, it started vibrating at 50 mph and as I accelerated to 65 mph, the vibration became more pronounced. At 70 mph I could no longer read the instruments because of the vibration. This is a brand new truck!. I see many others reporting similar behavior on the Super Duties - the "death wobble". I am a degreed mechanical design engineer retired from a major automotive company, I have seen many "causes" and "so called corrections", but seems no one really has a fix. As the vibration goes on, many components in the front end wear out prematurely, in my opinion, having experienced this problem with a brand new truck, I believe the engine was not mounted properly either by design or assembly. This is aggravated by heavy front ends with the large engines not adequately supported. I had a 2011 Super Duty that had the same problem and got worse over time. I tried to compensate for it by adding weight in the box. It slowed the progression of the worsening of the vibration but did not fix it. The manufacturer should be forced to recall and correct the root cause.
NHTSA complaint #11504371 — an unverified report by a vehicle owner.
Colbert, WA
UNKNOWN OR OTHER
Today I was getting ready to blow some snow out of my driveway and had to move my truck. It's normally parked at a slight incline where putting it in park is usually sufficient and have never needed to use a parking brake. When I re-parked the truck, I had to put it in 4WD to get up in the driveway because we had a lot of wet slushy snow. So after I get it parked, I put it back in 2WD, put it in park, and turn off the ignition. I then got out of the truck and started over to the snow blower to get back to work. I suddenly started seeing the truck rolling backwards as if it was in neutral (which is was not). I was running towards the truck to try and jump in and stop it, and then it suddenly stopped on it's own. But I bet it rolled back a good 3 or 4 feet before it finally stopped. It actually set off the alarm system in the truck, which was no surprise rolling that far. I feel this is definitely a safety issue because if a small child was behind the truck, or even myself, it could have been disastrous.
NHTSA complaint #11494747 — an unverified report by a vehicle owner.
Spring Valley, WI
UNKNOWN OR OTHER
This vehicle has 360 bird eye camera system. When going in reverse, if the front camera has more light then the rear camera, the rear camera display is dark/black. Result is it is impossible to see if you are backing into a person/object etc. This occurs when backing up into a shaded area (heavy trees in a parking lot, parking awning, or garage. This is easily reproducible, occurs every time and many owners are discussing it on forums. Once the front camera is also in the shade you can see objects behind you.
NHTSA complaint #11484872 — an unverified report by a vehicle owner.
Prescott, AZ
UNKNOWN OR OTHER
My husband and I purchased a new 2022 F-350 Truck on 8/10/21. The tailgate has come open three times while the truck was being driven down the road. This is the same problem these trucks have had since the 2017 came out - six years now. We have had the truck into the local Ford dealership three times -- twice for them to run "tests". The second time the tailgate came open on its own, it hit the trailer we were towing and damaged the tailgate, which now has to be replaced. Since this problem has been going on for so long, we wanted you to know that this problem has not been fixed and is happening to the brand-new 2022 models coming off the line.
NHTSA complaint #11431402 — an unverified report by a vehicle owner.