41 of the 1,040 complaints about the 2011 Ford Fiesta are about the doors, latches and locks — 4% of everything reported for this model year. Half of the failures with a mileage on record happened before 65,000 miles.
41
Complaints
0
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1: The door latch for the hatch doesn’t always latch and will come back open. 2: When driving after stopping the car “shutters and lags” on take off.
NHTSA complaint #11461055 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED THE DEALER, MOSES AUTO GROUP (1433 MACCORKLE AVE, ST ALBANS, WV 25177, (304) 722-4900) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR FAILED TO LATCH AND WAS UNABLE TO CLOSE SECURELY. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11348609 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR DID NOT LATCH. THE CONTACT CALLED WHITE FORD AT 318-435-5101 (LOCATED AT 4120 HIGHWAY 15, WINNSBORO, LA 71295) WHERE THE REAR PASSENGER SIDE DOOR LATCH WAS REPLACED IN 2015 PER NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE TECHNICIAN INFORMED THE CONTACT THAT ALL THE DOORS SHOULD HAVE BEEN REPAIRED AT THE SAME TIME IN 2015. THE CONTACT WAS INFORMED TO CALL THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
NHTSA complaint #11258182 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DRIVER SIDE DOOR WILL NOT LATCH RANDOMLY CAME OPEN DURING DRIVING AND NOW DOOR WILL NOT SHUT
NHTSA complaint #11079871 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2011 FORD FIESTA. CONSUMER WRITES IN REGARDS TO DEALERSHIPS FAILURE TO REPAIR DRIVER SIDE DOOR LATCH RECALL NOTICE. *SMD THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER RECALL BUT THE FAILURE RECURRED. UPDATED 04/07/16
NHTSA complaint #10897769 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER. 15V246000 (DOOR LATCH) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/14/16
NHTSA complaint #10860035 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE FRONT PASSENGER DOOR SWUNG OPEN WHEN IT WAS LEANED ON BY THE PASSENGER. THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE DOOR CRASHED INTO AN ELECTRICAL POLE, A MAIL BOX, AND STORM DRAIN MARKER. THE VIN WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN TO THE DEALER PRIOR TO THE FAILURE AND WAS TOLD BY THE DEALER THAT THE VEHICLE WOULD NOT BE REPAIRED UNTIL THE FAILURE WAS EXPERIENCED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WANTED THE CONTACT TO SIGN AN AGREEMENT FORM THAT WOULD REQUIRE THE CONTACT TO RELEASE FORD FROM ANY CLAIMS AND ACTIONS, PRESENT OR IN THE FUTURE FROM ANY ISSUES, SUSPECTED OR UNSUSPECTED, BEFORE REPAIRING THE VEHICLE. THE FAILURE MILEAGE WAS 94,721.
NHTSA complaint #10845971 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR PASSENGER SIDE DOOR FAILED TO LATCH. THE CONTACT HAD TO FASTEN THE DOOR WITH A ROPE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10822317 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000(LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10821395 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT WHILE REVERSING, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED BUT THE VEHICLE WAS DRIVABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,800. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATE 01/15/16 MA UPDATED 2/4/16 *CN THE CONSUMER STATES THE TRANSMISSION WILL NOT GO FORWARD OR REVERSE.
NHTSA complaint #10794941 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V246000 (DOOR LATCH) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10780850 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10749138 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING AT 45 MPH, THE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:15V246000 (LATCHES/LOCKS/LINKAGES). THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
NHTSA complaint #10730986 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FRACTURED WITHOUT WARNING AND WOULD NOT CLOSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO REPLACED THE LATCH AND THE FAILURE RECURRED ON ANOTHER DOOR. THE CONTACT STATED THAT MONTHS LATER, UPON MOVEMENT NEAR THE DOOR, THE REAR PASSENGER SIDE DOOR LATCH FRACTURED. THE VEHICLE WAS TO BE TAKEN BACK TO THE AUTHORIZED DEALER TO REPLACE A SECOND LATCH. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
NHTSA complaint #10714066 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE THE VEHICLE WAS PARKED, THE REAR PASSENGER SIDE DOOR WAS OPENED. WHEN THE DOOR WAS CLOSED, IT WOULD NOT LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10711963 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
INCIDENT HAPPENED WHILE THE VEHICLE (2011 FORD FIESTA) WAS PARKED IN AUSTIN, TX. AFTER OPENING THE REAR PASSENGER DOOR, IT WOULD NOT CLOSE. THE LATCH ASSEMBLY FOR THE DOOR APPEARS TO BE BROKEN. WE TOOK THE VEHICLE TO A FORD DEALERSHIP AND THEY INDICATED THAT IT WOULD COST ~$500 FOR THE NEW LATCH ASSEMBLY AND INSTALLATION. WE HAVE OPTED TO HOLD THE DOOR TOGETHER BY USING A BUNGEE CORD AND ROPE ON THE INSIDE OF THE VEHICLE.
NHTSA complaint #10689821 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
PASSENGER REAR DOOR LATCH WON'T ENGAGE OR CLOSE. MECHANIC FOUND A DEFECTIVE LATCH ASSEMBLY.
NHTSA complaint #10680432 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
IN AUGUST OF 2013 BOTH FRONT AND REAR DOOR LATCHES ON THE PASSENGER SIDE STOPPED LATCHING WITHIN ONE DAY OF EACH OTHER. OUR CAR WAS KEPT AT THE DEALERSHIP FOR SEVERAL WEEKS AND WE WERE CHARGED HALF OF THE REPAIR COSTS AFTER WRITING LETTERS TO FORD THAT THIS WAS OBVIOUSLY A MANUFACTURING DEFECT. THEY WOULD NOT ACCEPT RESPONSIBILITY OR PAY FOR THE FULL COST OF REPAIRS. ON JAN 19, 2014, THE REAR PASSENGER DOOR LATCH WHICH HAD BEEN REPLACED AGAIN FAILED TO LATCH AND IS CURRENTLY HELD CLOSED WITH A BUNGEE CORD. WE HAVE NOT TAKEN THE CAR BACK TO THE DEALERSHIP YET.
NHTSA complaint #10676531 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING AT 10 MPH, THE REAR DRIVER SIDE DOOR OPENED AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10673079 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
DOOR LATCH NOT WORKING PROPERLY. 1. PARKED THE CAR AND REAR PASSENGER OPENED THE REAR PASSENGER SIDE DOOR 2. CLOSED THE DOOR BUT IT DIDN'T LATCH 3. REPEATEDLY ATTEMPTED TO CLOSE THE DOOR BUT IT WOULDN'T LATCH 4. PUT THE KEY TIP IN THE CENTRAL LOCKING/UNLOCKING AND TWISTED/JIGGLED IT (CENTRAL LOCKING/UNLOCKING IS LOCATED ON THE DOOR JUST ABOVE THE LATCH) 5. CLOSED THE DOOR AND IT LATCHED. 6. THIS ISSUE HAPPENS EACH TIME YOU OPEN THE DOOR FROM THE INSIDE (PASSENGER EXITING THE CAR). YOU CAN OPEN THE DOOR FROM THE OUTSIDE AND THE DOOR WORKS CORRECTLY. 7. LOOKED ON THE NHTSA WEBSITE TO SEE IF THE PROBLEM HAS BEEN REPORTED AND I SEE MANY ISSUES WITH FORD FIESTA DOOR LATCHES, SO ADDED MY REPORT.
NHTSA complaint #10668132 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
THE REAR PASSENGER DOOR LATCH WOULD NOT CLOSE. . AS I ATTEMPTED TO DRIVE AWAY THE BACK REAR PASSENGER DOOR SWUNG OPEN. THE DOOR WOULD NOT STAY CLOSED AT ALL AND THE ENTIRE LATCH SYSTEM ON THAT DOOR HAD TO BE REPLACED.
NHTSA complaint #10652128 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THE PLASTIC ON THE DOOR LATCH ASSEMBLY FRACTURED AND THE DOORS COULD NOT BE CLOSED. THE CONTACT STATED THAT THE REAR DOORS WERE TIED TOGETHER WITH A ROPE IN ORDER TO KEEP THE DOORS CLOSED. THE CONTACT WAS CONCERNED FOR THEIR SAFETY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT ALL FOUR DOOR LATCH ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE DOOR LATCH ASSEMBLY FOR BOTH REAR DOORS WAS PREVIOUSLY REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. UPDATED 12/01/14*LJ UPDATED 02/03/15
NHTSA complaint #10650407 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR HANDLE SEPARATED FROM THE VEHICLE AND THE CONTACT WAS UNABLE TO CLOSE THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
NHTSA complaint #10649216 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
DRIVING AT ABOUT 20 MPH IN A PARKING LOT ALL OF A SUDDEN THE LEFT REAR DOOR OPENED AND COULD NOT BE SHUT AGAIN DUE TO A MALFUNCTIONING OF THE LOCKING SYSTEM. ( DOOR LATCH).
NHTSA complaint #10648719 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
LATCH ON BACK DOOR OF DRIVER'S SIDE UNLOCKED WHILE VEHICLE WAS IN MOTION. STOPPED VEHICLE AND DOOR WOULD NOT STAY CLOSED. TIED BROKEN DOOR ACROSS TO DOOR AT BACK OF PASSENGER'S SIDE. STARTED VEHICLE. LATCH ON BACK DOOR OF PASSENGER'S SIDE UNLOCKED WHILE IN MOTION. SECOND DOOR WOULD NOT STAY CLOSED. BROUGHT CAR TO FORD DEALERSHIP. DEALER REPORTED THAT DOOR PARTS WERE "DEFECTIVE" AND WOULD NOT BE COVERED UNDER WARRANTY. HAD TO PURCHASE NEW DOOR LATCHES AND GET THEM INSTALLED FOR $1,000. MAJOR SAFETY ISSUE. I WAS LUCKY I HAD NO PASSENGERS!!!!! DOORS UNLATCHED WHILE IN MOTION!
NHTSA complaint #10644395 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR FAILED TO LATCH. THE DEALER STATED THAT THE REAR PASSENGER SIDE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
NHTSA complaint #10639378 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE MAKING A LEFT TURN AT AN UNKNOWN SPEED, THE REAR PASSENGER DOOR OPENED WITHOUT WARNING. THE CONTACT MERGED THE VEHICLE TO THE SIDE OF THE ROAD AND DISCOVERED THAT THE LATCH WOULD NOT CONNECT TO KEEP THE DOOR CLOSED. THE CONTACT TIED SOME MATERIAL AROUND THE INTERIOR LATCH TO KEEP THE DOOR CLOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 101,023. UPDATED 10/30/14*CN THE CONSUMER STATED 3 OUT OF 4 OF THE DOOR HANDLES BROKE. UPDATED 4/27/2015
NHTSA complaint #10638815 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER SIDE FRONT DOOR LATCH SUDDENLY STOPPED WORKING. DROVE CAR IN THE MORNING AND HAD NO ISSUES WITH THAT, OR ANY OTHER, DOOR. AFTER RETURNING HOME FOR A COUPLE OF HOURS, HAD TO MAKE ANOTHER TRIP WITH A PASSENGER. AS WE WERE PULLING OUT FROM MY DRIVEWAY, I NOTICED A WARNING IN THE MESSAGE CONSOLE SAYING THE PASSENGER DOOR WAS AJAR. SURE ENOUGH, A SIMPLE PUSH OF THE DOOR OPENED IT WIDE. AFTER SOME TINKERING, WE NOTICED THE DOOR LATCH WAS NOT ACTUALLY LOCKING INTO PLACE. THE MECHANISM MOVED AS IT SHOULD, BUT WOULDN'T LOCK AND STAY IN PLACE UNTIL HANDLE WAS PULLED. THIS SEEMS TO BE A VERY COMMON ISSUE, AS A FIVE MINUTE GOOGLE SEARCH REVEALED NUMEROUS COMPLAINTS WITHIN THE LAST FEW WEEKS WITH PEOPLE EXPERIENCING THIS SAME PROBLEM. THIS IS COMPLETELY UNACCEPTABLE AND UNSAFE. FORD NEEDS TO FIX THIS DEFECT AS SOON AS POSSIBLE! UPDATED 12/11/14
NHTSA complaint #10631342 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
ARRIVED HOME AFTER PICKING UP DRY CLEANING AND PLACING IT ON BACK SEAT, VIA BACK DRIVER'S SIDE DOOR. OPENED DOOR TO RETRIEVE CLOTHES, DOOR WOULD NOT LATCH SHUT. HAD TO HAVE MY SON SIT IN BACK SEAT AND HOLD DOOR, WHILE I DROVE TO DEALERSHIP, AS THE DOOR WOULD SWING OPEN WHEN I MADE A TURN. TURNS OUT, CAR WAS FOUR DAYS OUT OF WARRANTY, NECESSITATING MY PAYING THE FULL REPAIR COST. BY THE WAY, I WAS TOLD BY THE SERVICE ADVISOR THAT HIS WIFE'S FIESTA WAS IN THE SHOP FOR THE SAME PROBLEM AND SHE WAS THREE DAYS OUT OF WARRANTY. PART WAS BACKORDERED. HE TOLD ME FORD IS AWARE THAT THIS IS A PROBLEM, BUT HASN'T MADE IT A RECALL. COST ME $300+ TO FIX. FORD NEEDS TO STEP UP AND COVER/REIMBURSE OWNERS!
NHTSA complaint #10621849 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
BACK PASSENGER DOOR LOCK SUDDENLY WOULD NOT CATCH. WARRANTY HAD EXPIRED 3 MONTHS AGO ALTHOUGH MILEAGE ONLY 28000. I TOOK IT TO 2 DEALERS. ONE TOLD ME THAT THEY HAVE SEEN AT LEAST 70 CARS WITH THIS PROBLEM AND THAT THERE HAVE BEEN SO MANY THAT THE PARTS ARE ON BACK ORDER. AT THE OTHER DEALERSHIP THE CUSTOMER SERVICE REP TOLD ME THAT HE HAD ALREADY SEEN ABOUT 5 IN THE LAST MONTH, IN FACT THERE WAS ANOTHER VEHICLE THERE THAT DAY WITH THE SAME ISSUE, ONLY IT WAS A DIFFERENT FORD MODEL. MY LATCH FAILURE WAS UNUSUAL BECAUSE IT FAILED AFTER THE WARRANTY HAD EXPIRED. MOST ARE FAILING UNDER WARRANTY. ONE DEALERSHIP QUOTED ME $600 TO FIX. THE OTHER DEALERSHIP GAVE ME A BREAK SINCE THERE WAS SUCH LOW MILEAGE AND DISCOUNTED IT TO $100. I SUSPECT THAT THIS LOCK FAILURE IS HAPPENING TO TENS OF THOUSANDS OF CARS, BUT NHTSA IS NOT HEARING ABOUT IT BECAUSE IT IS HAPPENING UNDER WARRANTY.
NHTSA complaint #10618113 — an unverified report by a vehicle owner.