78 of the 917 complaints about the 2013 Ford Fiesta are about the body and structure — 9% of everything reported for this model year. Half of the failures with a mileage on record happened before 39,000 miles.
78
Complaints
1
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
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Top of the driver side door handle broke free from the door. The car has previously been cleared of any recall defects - but a loose door handle may absolutely have something to do with the inner workings of the door/latch and may be a safety issue.
NHTSA complaint #11685557 — an unverified report by a vehicle owner.
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The contact owns a 2013 Ford Fiesta. The vehicle had failed to start. Additionally, the contact stated that the vehicle failed to reverse. The transmission warning light was illuminated. The contact stated that the vehicle was not safe to drive. The contact related the failure to Ford Campaign Number: 14M02. The vehicle was taken to the local dealer, where it was diagnosed that the transmission clutch, the TCM, and the doors needed to be replaced. The contact stated that the vehicle was previously repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000.
NHTSA complaint #11623625 — an unverified report by a vehicle owner.
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Rear Passenger Door Latch Failed. We were forced to use a ratchet strap to return home safely due to door swinging open on turns. The safety recall for this was created in 2015 but as of June 2023 there is still not a solution from Ford. They also will not reimburse any repair done after 2017. This is unacceptable.
NHTSA complaint #11525028 — an unverified report by a vehicle owner.
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The contact owns a 2013 Ford Fiesta. The contact stated that his vehicle was under recall NHTSA Campaign Number: 15V246000 (LATCHES/LOCKS/LINKAGES). The contact stated that he went to get his vehicle repaired and was advised that there were no programs in place for the recall and that they will not repair his vehicle until it was known for a fact that Ford will reimburse the dealer. The contact stated it had been a long period of time that he had been waiting to get his vehicle repaired due to recall. The failure mileage was unknown
NHTSA complaint #11444176 — an unverified report by a vehicle owner.
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The contact owns a 2013 Ford Fiesta. The contact stated that while driving at 45 MPH, the accelerator pedal was depressed however, the vehicle would not accelerate. There were no warning lights illuminated. The contact veered to the side of the road and turned off the vehicle. The contact stated that as he restarted the vehicle and switched gears to drive, the vehicle would not move. The vehicle was towed to an independent mechanic who diagnosed that the brake calipers had seized onto the rotors. The contact stated that the brake calipers, brake pads, brake lines, and the rotors were replaced; however, the failure reoccurred intermittently while driving. The independent mechanic diagnosed that the ABS assembly needed to be replaced. The dealer was notified of the failure and informed the contact that he would be responsible for the cost of the repair since the VIN was not included in a recall related to the failure. The contact also stated that the front passenger’s door inadvertently opened while driving. The contact received a recall notification for NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The manufacturer was notified of the failures and referred the contact to NHTSA. The vehicle was not repaired. The approximate failure mileage was 110,000.
NHTSA complaint #11441034 — an unverified report by a vehicle owner.
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PASSENGER DOOR WILL NOT LATCH. IT WILL JUST SWING BACK OPEN ONCE CLOSED.
NHTSA complaint #11342617 — an unverified report by a vehicle owner.
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THE DOOR ON MY 2013 FORD FIESTA OPEN!! MY DAUGHTER WAS MAKING A LEFT TURN TO MERGE ON TO THE INTERSTATE WHEN THE REAR PASSENGER DOOR FLEW OPEN AND ALL THE THINGS SHE HAD FELL OUT! SUPPOSE MY LITTLE NIECES WERE IN THERE OR THE DOOR FLIES OPEN AND A CAR HITS IT! I LOOKED UP HOW TO FIX WHEN I CAME ACROSS A RECALL STATING THE DOORS UNLATCH!! RECALL: 20S30 IS THE RECALL; I WENT TO THE DEALERSHIP. THE SERVICE ADVISOR STATED THEY DON?T HAVE THE ?KITS? TO FIX ALL 4 DOORS RIGHT NOW AND THEY WON?T HAVE THEM UNTIL SEPTEMBER !! IN THE MEANTIME I COULD HAVE ONE DOOR FIXED FOR ABOUT $500! I COULD SAVE MY INVOICE AND ASK FOR REIMBURSEMENT AFTER ALL DOORS HAVE BEEN FIXED; AFTER RECALL IS PERFORMED. THIS IS A HUGE SAFETY ISSUE BECAUSE IF I FIX ONE DOOR WHAT?S TO SEE ANOTHER DOOR JUST OPEN AND SOMETHING TRAGIC OCCURS! I NEED TO DRIVE THE VEHICLE; WE DON'T HAVE ANY OTHER MEANS OF TRANSPORTATION. I HAVE DOCTOR APPOINTMENTS 4-5 TIMES A WEEK; NOT TO MENTION WORK AS WELL! WE NEED SOME ASSISTANCE , SOMEONE THAT IS WILLING TO ADDRESS AND RECTIFY THIS ISSUE IMMEDIATELY.
NHTSA complaint #11331199 — an unverified report by a vehicle owner.
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IF BATERY IS DEAD THERE IS NO OTHER WAY TO UNLOCK THIS CAR. ONE BUTTON TO UNLOCK OR LOCK ALL 4 DOORS IF SOME WAS TO LOOSE POWER WHILE DRIVING OR WHILE INSIDE VEHICLE THEY WOULD BE STUCK UNLESS THEY BREAK A WINDOW. THAT I SEE AS A MAJOR WAY OF SOMEONE DEATHS
NHTSA complaint #11319296 — an unverified report by a vehicle owner.
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4/2019 FOUND OUT ABOUT DOOR RECALL. QUIRK FORD SAID THEY FIXED ALL 4 DOORS BEFORE I BOUGHT THE CAR IN 9/2016 HOWEVER 4/2019 MY BACK DRIVERS SIDE DOOR LATCH BROKE AND I COULD NOT LOCK THE DOOR. IT KEPT OPENING WHILE DRIVING. FIXED IT. 10/19 MY FRONT PASSENGER DOOR HAD THE SAME ISSUE AND THE CABLE IN THE DOOR BROKE AS WELL. KEPT OPENING WHEN DRIVING EVEN THOUGH I TIED IT WITH A CORD. NOTHING HAPPENED TO THE DOORS PRIOR TO THE LATCHES FAILING. GOT THIS FIXED I AM AFRAID THIS MAY HAPPEN WITH THE OTHER DOORS AND RESULT IN A SERIOUS ACCIDENT. I FEEL THEY ARE STILL USING DEFECTIVE LATCHES.
NHTSA complaint #11271230 — an unverified report by a vehicle owner.
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LOCKS FLEW OPEN AGAIN WHEN I WAS DRIVING ON THE FREEWAY. THIS TIME THE LOCK ON THE PASSENGER SIDE. THE DOOR OPENED SUDDENLY AS I WAS DRIVING ON THE HIGHWAY. A FEW MONTHS AGO, THE DRIVER'S SIDE HAD THE SAME PROBLEM. I TOOK IT TO FORD AND THEY REFUSED TO REPAIR IT BECAUSE THEY SAID THERE IS NO RECALL FOR THIS CAR. I REPORTED IT BUT IT SEEMS THERE WAS NO FEEDBACK FROM THIS WEBSITE EITHER. NOBODY CALLED OR EMAILED.
NHTSA complaint #11253666 — an unverified report by a vehicle owner.
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SECOND DOOR LATCH BROKE IN LESS THAN TWO WEEKS APART FROM THE LAST DOOR LATCH FAILURE. SUBMITTED COMPLAINT NUMBER 11222994, ABOUT REAR PASSENGER DOOR LATCH FAILURE. TOOK THAT IN TO BE FIXED JULY 3RD. NOW MY FRONT PASSENGER DOOR IS BROKEN. HAVEN'T SEEN AN INVESTIGATION STARTED AND HAVE NOT BEEN REACHED TO ABOUT MY PREVIOUS COMPLAINT. I AM NOW WORRIED ABOUT MY CHILD AND AM SCARED EVERY TIME I PUT HER IN THE BACK SEAT I'M WONDERING WHEN WILL THIS DOOR BREAK? WHEN WILL FORD START AN INVESTIGATION AND GET THIS FIXED? PUT OUT ANOTHER RECALL! AND WHEN I CALL THE DEALERSHIP TO MAKE AN APPOINTMENT FOR THEM TO FIX MY VEHICLE THEY SAY THEY DON'T HAVE AN APPOINTMENT TIL THE BEGINNING OF AUGUST. THIS IS A SAFETY ISSUE AND NEEDS TO BE RESOLVED ASAP! I DON'T WANT TO WAIT THREE WEEKS FOR SOMETHING THAT SHOULD BE FIXED ASAP!
NHTSA complaint #11231898 — an unverified report by a vehicle owner.
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DRIVER SIDE DOOR LATCH WILL NOT CATCH AND FLIES OPEN. LUCKILY WHEN THE LATCH MALFUNCTIONED I WAS IN A PARKING LOT AND NOT DRIVING. I LEFT MY CAR IN MY WORK PARKING LOT IN THE AM AND CAME OUT OF WORK IN THE PM TO REALIZE THAT MY CAR DOOR DID NOT LATCH WHEN I SHUT IT AND NO LONGER LATCHES. TOOK TO LOCAL FORD DEALERSHIP (LANCE CUNNINGHAM FORD - KNOXVILLE TN) AND WAS TOLD IT WOULD BE 456.00 TO FIX. WHEN ASKED ABOUT THE RECALL FOR THE EXACT PROBLEM (SAFETY RECALL 15S16) I WAS TOLD THAT MY CAR DID NOT QUALIFY. THE CAR HAS 45,600 MILES ON IT.
NHTSA complaint #11228818 — an unverified report by a vehicle owner.
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MY 2013 FORD FIESTA DOORS HAVE BECOME UNLATCHED 4 TIMES. THE FIRST TIME WHILE I WAS DRIVING ON THE THE HIGHWAY, THE SECOND TIME WHILE I WAS DRIVING ON THE CITY STREET, THE THIRD TIME WHEN I MADE A RIGHT TURN ON THE CITY STREET AND THE 4TH TIME DRIVING HOME ON THE CITY STREET. I HAVE HAD TO ATTACH CORDS TO MY DOORS TO KEEP THEM CLOSED EACH TIME THEY HAVE SWUNG OPEN. I TOOK THE CAR TO GWINNETT PLACE FORD 3 TIMES BUT THE 4TH TIME I TOOK THE CAR TO ANGELA KRAUS FORD TO GET OUT OF THE VEHICLE. MY CHILDREN HAVE BEEN IN THIS VEHICLE WITH THE DOOR LATCH FAILING. INSTEAD OF FORD GETTING ME OUT THAT VEHICLE AND REPLACING IT WITH ANOTHER WITH THE SAME VALUE THEY INSTEAD TREATED ME TWICE AS IF I WAS A REGULAR CUSTOMER TRADING IN THE CAR AND I WAS ASKED TO PUT MONEY DOWN FOR ANOTHER VEHICLE AND ADD A CO-SIGNER, WHICH I DON'T HAVE SO I WAS DENIED ANOTHER VEHICLE. I PURCHASED THE CAR FROM US AUTO SALES AND THEY TOO ALLOWED ME TO DRIVE AWAY FROM THE LOT WITH CORDS HOLDING MY DOOR TOGETHER BECAUSE THEY COULDN'T APPROVE ME FOR ANOTHER CAR. I REFUSE TO PUT MY CHILDREN AND MYSELF BACK IN THAT DANGEROUS VEHICLE. I DON'T KNOW WHAT TO DO NOW, THE CAR IS JUST SITTING IN MY PARKING LOT WITH CORDS KEEPING THE DOOR CLOSED.
NHTSA complaint #11228547 — an unverified report by a vehicle owner.
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FORD FIESTA 2013 DOOR LACTH NOT WORKING. DOOR FLEW OPEN AS DRIVER WAS DRIVING DOWN A HIGHWAY. DRIVER HAD TO HOLD DOOR AND DRIVE TO SAFETY, THEN TIE THE DOOR WITH A STRING TO GO HOME. FORD TED BRITT CHANTILLY SERVICE MANAGER REFUSED TO FIX, AND FORD CUSTOMER SERVICE REFUSED TO FIX. THE RECALL NOTICE IS ON THE INTERNET RECALL NO. 15S16. NOTICE SAYS ALL SHOULD BE REPLACED, BUT FORD HAS REFUSED TO REPLACE, SAYING VIN NUMBER IS NOT INCLUDED
NHTSA complaint #11189677 — an unverified report by a vehicle owner.
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DRIVER DOOR LATCH WON'T CLOSE AND LATCH. VEHICLE WAS PARKED. CALLED FORD DEALER WHO STATED MY VEHICLE DOES NOT HAVE A RECALL. RESEARCH INDICATES THERE'S A PROBLEM WITH MY VEHICLE YEAR, MAKE AND MODEL DOOR LATCHES. PLEASE HELP!
NHTSA complaint #11172614 — an unverified report by a vehicle owner.
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TL* THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO CLOSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.
NHTSA complaint #11163773 — an unverified report by a vehicle owner.
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REAR PASSENGER SIDE DOOR NO LONGER LATCHES AND FALLS OPEN WHEN TURNING A CORNER. EVEN IF PARKED ON A SLOPE THE DOOR WILL HANG OPEN
NHTSA complaint #11138955 — an unverified report by a vehicle owner.
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PASSENGER SIDE REAR DOOR LATCH WILL NOT SECURE. MY 8 YEAR OLD DAUGHTER WAS IN THE SEAT WHEN FAILURE OCCURRED. THERE IS A RECALL FOR MY MODEL YEAR FOR THIS DEFECT, BUT DEALER STATES MY VIN IS NOT AMONG THOSE THAT RECEIVED RECALL NOTICE. VEHICLE WAS IN A PARKING LOT WHEN FAILURE OCCURED.
NHTSA complaint #11129559 — an unverified report by a vehicle owner.
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IN 11/2015 THE DOOR LATCHES WERE REPLACED ON MY 2013 FORD FIESTA PER A SAFETY RECALL. IN 5/2018 THE DOOR LATCH ON THE FRONT DRIVER'S SIDE FAILED, MY DAUGHTER, WHO WAS GOING TO SCHOOL AWAY FROM HOME, WAS PARKED ON THE STREET AND AS SOON AS SHE PULLED INTO TRAFFIC HER DOOR FLEW OPEN AND WOULD NOT STAY CLOSED ALMOST CAUSING AN ACCIDENT. I DID HAVE THE LATCH REPLACED AT A REPAIR SHOP SINCE FORD WASN'T ABLE TO FIX IT RIGHT AWAY AND IT NEEDED TO BE FIXED ASAP. WHEN MY DAUGHTER RETURNED HOME FROM SCHOOL A FEW WEEKS LATER I TOOK THE CAR TO THE DEALERSHIP WHERE THE CAR WAS PURCHASED COMPLAINING ABOUT THE FAULTY LATCH WANTING TO KNOW HOW IT COULD HAVE FAILED AND EXPRESSING MY CONCERN OF THE SAFETY OF THE VEHICLE. THEY HAD NO ANSWER FOR THE FAILURE AND ALSO SAID THAT THE "WARRANTY ON THE RECALL PART HAD ELAPSED AND ONCE THE RECALL WAS COMPLETED ANY OBLIGATION ON FORD'S PART WAS OVER". I FOUND THIS UNACCEPTABLE AND THEY SUGGESTED I VOICE MY COMPLAINTS TO FORD OWNER RELATIONS, WHICH I DID. I CONTACTED THEM AND VOICED MY CONCERN ABOUT THE RECALL PART FAILING AFTER 2 1/2 YEARS. I SAID THAT SOMETHING MUST STILL BE WRONG WITH THE LATCHES FOR THIS TO HAPPEN. I ALSO REQUESTED ASSURANCE OF THE SAFETY OF THE VEHICLE GOING FORWARD AND ASKING IF THEY WILL BE RESPONSIBLE SHOULD THIS HAPPEN AGAIN AND THIS TIME WITH A MORE SERIOUS OUTCOME? I ALSO ASKED SINCE THE FAILED LATCH WAS REPLACED AT AN OUTSIDE SHOP AND NOT FORD WOULD FORD BE RESPONSIBLE IF THAT ONE WERE TO FAIL? THEIR RESPONSE WAS, "UNFORTUNATELY, I AM UNABLE TO PROVIDE YOU WITH THE INFORMATION YOU ARE REQUESTING". THEY THEN SUGGESTED CONTACTING NHTSA. I LET THEM KNOW THAT I WAS VERY UPSET THAT NOBODY WILL TAKE RESPONSIBILITY OR GIVE ME A REASON FOR THE FAILED LATCH OR CAN ASSURE ME OF THE SAFETY OF THE VEHICLE IN THE FUTURE. THEY APOLOGIZED AND SAID THEY WOULD DOCUMENT MY SATISFACTION.*DT CONSUMER STATED DOOR LATCHES HAVE BEEN REPLACED BY THE DEALER AT NO COST.
NHTSA complaint #11119675 — an unverified report by a vehicle owner.
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VEHICLE WAS REPAIRED UNDER DOOR LATCH SAFETY RECALL IN SEPTEMBER 2015 AFTER RIGHT REAR DOOR (PASSENGER) WOULD NOT SHUT AND LATCH FAILED. ACCORDING TO DEALERSHIP THAT PERFORMED RECALL THEY STATE THEY REPLACED ALL FOUR DOOR LATCHES HOWEVER THE LEFT REAR DOOR (DRIVER) IS NOW HAVING THE SAME LATCH ISSUE. DOOR WILL NOT SHUT AND NEEDS TO BE HELD CLOSED WITH DEVICES TO REMAIN SHUT TO OPERATE THE VEHICLE. 2 DEALERSHIPS REFUSE TO PERFORM ANOTHER REPLACEMENT WITHOUT FEE. DOCUMENT ARE AVAILABLE IF NEEDED HOWEVER THEY ARE NOT SCANNED INTO THIS COMPUTER AND CAN NOT BE UPLOADED AT THIS TIME.
NHTSA complaint #11109798 — an unverified report by a vehicle owner.
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FRONT PASSENGER DOOR LOCK LATCH FAILED WHILE DRIVING. SON WAS IN PASSENGER SEAT AT TIME OF FAILURE AND ALMOST FEEL OUT. DOOR LATCH WOULD NO LONGER SECURE. DOOR LATCH FAILED WHILE VEHICLE WAS IN MOTION MAKING A LOW SPEED TURN. VEHICLE VIN NOT COVERED UNDER EXISTING FORD RECALL FROM 2015.
NHTSA complaint #11104591 — an unverified report by a vehicle owner.
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ALL 4 DOOR LATCHES WERE REPLACED ON 23 MAY 2015 UNDER RECALL #15S16. AT THAT TIME, THE CAR HAD 44,592 MILES. ON MONDAY, 23 APRIL 2018, THE DRIVER'S DOOR REFUSED TO LATCH. WHEN YOU TRIED TO CLOSE IT, IF FLEW OPEN AGAIN. THE CAR NOW HAS 66754 MILES. IT SEEMS THAT THE ORIGINAL LATCHES WERE BETTER THAN THE REPLACEMENT LATCHES. FORTUNATELY, THIS HAPPENED AS I WAS PREPARING TO LEAVE THE HOUSE. WE DUCT TAPED THE DOOR FROM THE OUTSIDE AND TOOK IT TO THE GARAGE, NO RECALL, MORE THAN A YEAR SINCE REPLACEMENT, FORD DENIES RESPONSIBILITY. I WANTED TO REPORT THIS I CASE OTHERS HAD THIS PROBLEM. I HAVE TO FIX IT, IT IS COSTING ME OVER $350.
NHTSA complaint #11090102 — an unverified report by a vehicle owner.
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THE PASSENGER DOOR CAME OPEN WHILE THE CAR WAS IN MOTION IN THE FREEWAY, THERE WAS NO PASSENGER RIDING AT THE TIME, AND THE CAR DOOR WAS LOCKED. THE LATCH CAME LOOSE. THE VEHICLE MILEAGE IS ABOUT 43,200 MILES.
NHTSA complaint #11032716 — an unverified report by a vehicle owner.
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THIS HAS HAPPENED 2 TIMES. JAN 20, 2016. FRONT PASSENGER DOOR OPENED IN MOTION ON A CITY STREET. A PASSENGER WAS IN THE SEAT. THE "LATCH" WOULD NOT ALLOW DOOR TO STAY CLOSED. RECALL #15S16/15V-246. WE RECEIVED A LETTER INFORMING US WHAT THE PROBLEM WAS BUT PART WAS NOT YET AVAILABLE FOR REPAIR. LATCH WAS FIXED IN JANUARY OF 2016. JULY 21ST 2017, REAR LEFT PASSENGER DOOR, WITH A PASSENGER IN THE SEAT, FLUNG OPEN WHILE MAKING A RIGHT TURN ON A CITY STREET, DOOR WOULD NOT LATCH AND STAY CLOSED. FORD WOULD NOT COVER THE REPAIR WHEN WE FIRST BROUGHT IT IN BECAUSE THE REPLACEMENT WAS OUT OF THE 1 YEAR WARRANTY. JULY 25, 2017 WERE QUOTED $300 TO GET THE LATCH FIXED. AFTER COMPLAINING WITH FORD AND FORD SERVICE MANAGER WE WERE QUOTED $150, ONLY 1 YEAR WARRANTY. THAT TELLS ME FORD IS NOT CONFIDENT IN THERE PRODUCT OR REPAIR TO ONLY GIVE A 1 YEAR WARRANTY. THE LATCHES WERE APPARENTLY THE NEW AND IMPROVED BUT IT MALFUNCTIONED 17 MONTHS LATER, UNACCEPTABLE, THERE HAS BEEN NO RECALL AS OF AUGUST 1, 2017 FOR THE REPLACED LATCHES.
NHTSA complaint #11012181 — an unverified report by a vehicle owner.
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TL* THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED THAT WHILE STOPPING AT A TRAFFIC SIGN, THE DRIVER SIDE DOOR INDEPENDENTLY OPENED. THE VEHICLE WAS TOWED TO LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER, ADVANTAGE FORD LINCOLN 1031 CENTRAL AVENUE, DURANTE, CA 91010 INFORMED THE CONTACT THAT THE PARTS WOULD BE AVAILABLE IN AUGUST OF 2017. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (STRUCTURE), HOWEVER THE PARTS TO REMEDY THE VEHICLE WHERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, THEY INFORMED THE CONTACT THAT THE CASE WAS BEING REVIEWED. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
NHTSA complaint #11001521 — an unverified report by a vehicle owner.
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PLACED A CASE OF WATER IN THE REAR SEAT ON THE PASSENGER SIDE AFTER GROCERY SHOPPING. DOOR MADE A WORRYING "THUNK" WHEN CLOSED AND CAME RIGHT BACK OPEN. INSPECTED LATCH; NO LONGER LOCKS IN PLACE WHEN CLOSED. LUCKILY WIFE WAS WITH ME AND ABLE TO HOLD THE DOOR CLOSED ON THE WAY HOME.
NHTSA complaint #10970006 — an unverified report by a vehicle owner.
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CAR WAS PARKED IN MY DRIVEWAY. OPENED DOOR AND PUT ITEMS INSIDE. CLOSED BACK BACK PASSENGER DOOR ON MY 4 DOOR HATCHBACK AND THE LOCK BROKE FOR NO REASON AT ALL. DOOR WOULD NOT LOCK OR STAY CLOSED AS THE PART BROKE FOR NO REASON.
NHTSA complaint #10967857 — an unverified report by a vehicle owner.
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I PURCHASED A 2013 FORD FIESTA I PURCHASED ON DECEMBER 23, 2015 AT THE LAUREL, MARYLAND CARMAX STORE. ON SATURDAY, SEPTEMBER 24TH, I WENT TO JIM COLEMAN TOYOTA TO BUY A TOYOTA PRIUS. THEY EXAMINED MY FORD FOR ITS TRADE-IN VALUE. THE MANAGER, WHO WAS A FORMER CARMAX MANAGER, EXAMINED THE CAR AND INFORMED ME THAT MY FORD FIESTA HAS UNIBODY DAMAGE. THE REAR DRIVER'S SIDE AS BE REPLACED. THE CAR HAS UNIBODY DAMAGE WAS NOT DISCLOSED TO ME WHEN I PURCHASED THIS CAR ON DECEMBER 23, 2015. I PURCHASED THE CAR FOR $14,000, WHICH IS FAR ABOVE THE BLUE BOOK VALUE OF $9,419. IN MARCH 2016, I BOUGHT THE CAR TO CARMAX IN LAUREL FOR OVERHEATING. THE HEAT PUMP WAS REPLACED FOR $250. ADDITIONALLY, ON SEPTEMBER 15TH, I PAID FOR REPAIRS AT THE CARMAX GAITHERSBURG STORE. THE REPAIRS WERE FOR THE FOLLOWING: 1-FRONT PASSENGER DOOR LATCH;2-TRUCK LATCH; AND 3-HORN I WAS CHARGED $250 TO REPAIR CRITICAL SAFETY FEATURES. WHILE THE CAR WAS IN GAITHERSBURG, THE BATTERY DRAINED. THE CAR DOOR COULD NOT CLOSE, SO THE INTERIOR LIGHTS REMAINED ON. I REPORTED THE DOOR LATCH PROBLEMS ON MONDAY, AUGUST 29TH. THE CAR WAS IN PARK. MY SISTER AND I WERE TRYING TO LEAVE FOR CHURCH AND THE DOOR WOULD NOT CLOSE. HOWEVER, I WAS NOT GIVEN AN APPOINTMENT UNTIL SEPTEMBER 8TH IN GAITHERSBURG AND SEPTEMBER 13TH IN LAUREL. THAT WAS QUITE A LONG TIME TO WAIT FOR SUCH A CRITICAL ISSUE. I WOULD HAVE NEVER PURCHASED A CAR WITH UNIBODY DAMAGE HAD IT BEEN DISCLOSED. TO BE CHARGED FOR A RECALL ITEM THAT SHOULD HAVE BEEN REPAIRED PRIOR TO PURCHASE, IS UNCONSCIONABLE. I AM TOTALLY OUTRAGED.
NHTSA complaint #10909844 — an unverified report by a vehicle owner.
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BACKGROUND: NHTSA CASE NO. 861644 , RECALL NO. 15V246000 ON SEPTEMBER 15, 2015, THE FRONT RIGHT DOOR OF MY VEHICLE FAILED TO LATCH WHILE I WAS UNLOADING GROCERIES WHILE PARKED IN MY DRIVEWAY. THIS PROBLEM WAS FIXED BY SHAMALEY FORD AS A RECALL REPAIR. IN SEPTEMBER 2015, SHAMALEY FORD STATED TO ME, AND APPARENTLY ALSO TO FORD MOTOR CO., THAT ALL FOUR DOOR LATCHES WERE REPLACED, NOT JUST THE FRONT RIGHT DOOR LATCH THAT FAILED. ON JULY 31, 2016, I PUT ONE BAG OF GROCERIES IN THE BACK SEAT AND, I THOUGHT, CLOSED THE REAR LEFT DOOR. I DROVE OUT OF THE PARKING LOT. ABOUT A HALF-BLOCK AWAY, I SAW A DASHBOARD WARNING LIGHT THAT MY REAR LEFT DOOR WAS NOT CLOSED. I PULLED OFF THE ROAD AND ATTEMPTED TO CLOSE THE DOOR. I COULD NOT CLOSE THE DOOR. THE LATCH OF THE REAR LEFT DOOR OF THE VEHICLE FAILED. I DO NOT KNOW IF THE REAR LEFT DOOR CAME UNLATCHED WHILE I WAS DRIVING, OR IF I FAILED TO NOTICE THE LATCH FAILURE IN THE PARKING LOT BEFORE DRIVING OFF. THE LEFT REAR DOOR IS HELD CLOSED AT THIS TIME BY A BUNGEE CORD BETWEEN THE DOOR ARM REST AND THE FRONT PASSENGER SEAT HEAD REST. I AM TAKING THE VEHICLE TO SHAMALEY FORD FOR SERVICE ON AUGUST 2 AT 7:00 A.M. I PUT APPROXIMATELY 12,050 MILES ON THE VEHICLE BETWEEN THE SEPTEMBER 2015 LATCH INSTALLATION AND THE LATCH'S FAILURE ON JULY 31, 2016.
NHTSA complaint #10892276 — an unverified report by a vehicle owner.
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BUCKING, KICKING, JERKING, HARSH ENGAGEMENT, AND DELAYED ACCELERATION AND LURCHING - ROLLS BACKWARDS ON HILLS - TRANSMISSION REBUILD TWO TIMES AND REPLACED IN 24000 MILES, THESE CARS A SAFETY ISSUE AND FORD NEEDS TO TAKE RESPONSIBILITY. FORD WILL NOT DISCUSS AND JUST KEEPS DENY. THEY WILL NOT RETURN OUR CALLS - PLEASE HELP ALSO, ALL DOOR PAWL SPRING TAB LATCHES HAVE FAILED MORE THEN ONCE.
NHTSA complaint #10788990 — an unverified report by a vehicle owner.