Owners have filed 917 complaints
about the 2013 Ford Fiesta with NHTSA between 2012 and 2026.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 2 of 9 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 95
Against the median year of the Ford Fiesta. 50 means typical for this
model; 100 means roughly double.
Severity — 23
4.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 94
55% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
5648.7%
Latch
2420.9%
Door
2017.4%
Automatic Transmission
65.2%
Clutch Assembly
32.6%
Software
21.7%
Control Module (Tcm/Pcm/Tecm)
21.7%
Headlights
21.7%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
8210.9%
1,000 – 9,999 miles
12616.7%
10,000 – 24,999 miles
12917.1%
25,000 – 49,999 miles
16922.4%
50,000 – 74,999 miles
10213.5%
75,000 – 99,999 miles
8210.9%
100,000 – 149,999 miles
456.0%
150,000+ miles
192.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2012peak 42Jun 2026
NHTSA investigations into the 2013 Ford Fiesta
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ19005Opened 19 Dec 2019Closed 7 Feb 2022LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl sprin...
EA15002Opened 27 Feb 2015Closed 13 Nov 2015LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Door Latch Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta, MY 2013 Ford Fusion and MY 2013 Lincoln MKZ vehicles. All of the affected vehicles share the same door latch design.ODI has received 281 unique reports related to the alleged problem, with over 100 claiming that the door(s) opened inadvertently while the vehicle was in motion. There were no crashes reported however three separate injuries were indicated, all caused by a rebounding door striking a consume...
PE14028Opened 11 Sep 2014Closed 18 Mar 2015LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Door Latch Failure
On September 11, 2014 the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE14-028) to investigate claims of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta vehicles. ODI has received 207 unique reports related to the alleged problem, with sixty-five claiming that the door(s) opened inadvertently while the vehicle was in motion. Two injuries were reported, both caused by a rebounding door striking a consumer after they attempted to close it. In response to ODI's Information Request (IR), Ford Motor Company (Ford) responded wit...
Recalls on the 2013 Ford Fiesta
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
20V331000
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
15V246000
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
12V488000
AIR BAGS
Ford is recalling certain model year 2011-2013 Fiesta vehicles, manufactured from November 3, 2009 through September 21, 2012. The vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection." The passenger side curtain air bag will not deploy in the event of a side impact collision when the front passenger seat is empty. Although the side curtain air bag system was designed to suppress the side curtain air bag under this scenario, that information is not explained in the owner's guide for these vehicles as required by FMVSS No. 208.
Risk: An occupant in the right rear seating position will not have coverage from the side curtain air bag in a side impact collision when the front passenger seat is empty, increasing the risk of injury to the right rear occupant.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201943213,564 units in Canada
Electrical
Issue: On certain cars, water and road debris can enter the battery junction box. This could result in corrosion of some electrical components. If this happens, the low beam headlights and daytime running lights could turn off while driving. This recall applies to cars originally sold or currently registered in areas of heavy road salt usage (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador). Safety Risk: A loss of low beam headlights and/or daytime running lights would reduce visibility. This could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and instruct them to take their car to a Ford or Lincoln dealer to service the battery junction box. The dealer will clean the battery junction box, install foam sealing to the cover, and replace any corroded fuses, terminals or relays.
Recall 201517550,681 units in Canada
Structure
On certain vehicles, the door latches may have a broken pawl spring tab. This could result in the door not latching correctly. As a result, doors which appear to be latched could unlatch while driving. This could increase the risk of injury to a vehicle occupant seated next to the door, or result in damage to property. Correction: Dealers will replace all four door latches with a more robust part.
Recall 201342656 units in Canada
Label
Certain vehicles may not comply with the requirements of Canada Motor Vehicle Safety Standard 110 - Tire Selection and Rims. The Tire and Loading Information Label may contain incorrect tire size and inflation pressure information. Incorrect inflation pressure and/or use of replacement tires of an incorrect size and load rating may result in tire damage and could adversely affect vehicle handling, increasing the risk of a crash causing injury and/or damage to property. Correction: Dealers will inspect the Tire and Loading Information Label and install a revised label if necessary
Recall 201233227,967 units in Canada
Airbag
On certain vehicles, the Restraint Control Module will turn OFF the right side air curtain, as well as the front passenger seat-mounted side airbag, when the Occupant Classification System (OCS) senses the right front seat is not occupied. Although the vehicle meets prescribed Standards for side impact protection, failure of the right side air curtain to deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the right rear seat occupant. Correction: Dealers will reprogram the Restraint Control Module.
Reports where the owner recorded a crash, a fire, an injury or a death.
Ormond Beach, FLCrash2 injured
SEATS
The vehicle suffered a direct rear impact from another vehicle traveling approximately 95 mph while this Ford Fiesta was traveling 60 mph forward. Both front seats were positioned upright with a properly seated driver and a passenger seated whilst turning his body behind the seat. The impact was severe enough to trigger the Ford Fiesta's SOS Post-Crash Alert System. As a result of the impact, both front seats of the vehicle broke free of their positions and reclined backwards. This action of the seats cause the driver to lose control of the vehicle as his hands were stripped from the wheel. The airbags did not deploy. The driver's head flew forward and slammed back hard into the headrest. The vehicle was inspected by a police officer at the scene who commented that the seats had failed. The vehicle was also inspected by an insurance inspector. The vehicle is currently in the possession of Progressive and may be available to inspect. The vehicle was in proper working order before the accident occured and provided no sign of issues with the seats.
NHTSA complaint #11627821 — an unverified report by a vehicle owner.
at 32,000 milesHuffman, TXCrash1 injured
POWER TRAIN
The contact owns a 2013 Ford Fiesta. The contact stated while making a left turn at the traffic light, with her grandchild in a car seat in the rear passenger seat, the rear passenger's side door opened inadvertently. The contact stopped in the middle of the road. A bystander attempted to close the rear passenger's side door; however, the door failed to closed. The bystander was able to keep the door closed by using a cord. The contact moved her grandchild to the rear middle seat. The contact also stated that while driving on another occasion, the front driver's side and front passenger's side doors inadvertently opened. Additionally, the contact stated while driving on a slight incline, the vehicle inadvertently rolled back. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact depressed the brake pedal, but the failed to respond. The contact engaged the electronic parking brake; however, the vehicle rolled to the base of the incline. The contact was able to continue driving on the leveled road surface. The contact stated that the failure had been recurring while driving on an incline. The manufacturer was notified of the failure and advised to contact the dealer for recall repairs. The dealer was contacted. The vehicle was not diagnosed nor repaired. The contact also stated that the seat belts pretensioners of the vehicle were not retracting as intended. Additionally, the contact stated that the vehicle was previously involved in a crash. The contact stated while idled at the traffic light, another vehicle crashed into the front end of the vehicle. The front driver's side air bag and knee air bag deployed and propelled burning fragments on the contact's face, legs, neck chest, arms. The contact also stated that the front driver's side air bag also hit her on her chin and neck and knocked her unconscious. The contact was transported to the hospital by emergency services. A police report was filed. The contact stated that she sustained burns all over her body and had been r
NHTSA complaint #11539847 — an unverified report by a vehicle owner.
at 32,000 milesHuffman, TXCrash1 injured
AIR BAGS
The contact owns a 2013 Ford Fiesta. The contact stated while making a left turn at the traffic light, with her grandchild in a car seat in the rear passenger seat, the rear passenger's side door opened inadvertently. The contact stopped in the middle of the road. A bystander attempted to close the rear passenger's side door; however, the door failed to closed. The bystander was able to keep the door closed by using a cord. The contact moved her grandchild to the rear middle seat. The contact also stated that while driving on another occasion, the front driver's side and front passenger's side doors inadvertently opened. Additionally, the contact stated while driving on a slight incline, the vehicle inadvertently rolled back. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact depressed the brake pedal, but the failed to respond. The contact engaged the electronic parking brake; however, the vehicle rolled to the base of the incline. The contact was able to continue driving on the leveled road surface. The contact stated that the failure had been recurring while driving on an incline. The manufacturer was notified of the failure and advised to contact the dealer for recall repairs. The dealer was contacted. The vehicle was not diagnosed nor repaired. The contact also stated that the seat belts pretensioners of the vehicle were not retracting as intended. Additionally, the contact stated that the vehicle was previously involved in a crash. The contact stated while idled at the traffic light, another vehicle crashed into the front end of the vehicle. The front driver's side air bag and knee air bag deployed and propelled burning fragments on the contact's face, legs, neck chest, arms. The contact also stated that the front driver's side air bag also hit her on her chin and neck and knocked her unconscious. The contact was transported to the hospital by emergency services. A police report was filed. The contact stated that she sustained burns all over her body and had been r
NHTSA complaint #11539847 — an unverified report by a vehicle owner.
at 32,000 milesHuffman, TXCrash1 injured
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2013 Ford Fiesta. The contact stated while making a left turn at the traffic light, with her grandchild in a car seat in the rear passenger seat, the rear passenger's side door opened inadvertently. The contact stopped in the middle of the road. A bystander attempted to close the rear passenger's side door; however, the door failed to closed. The bystander was able to keep the door closed by using a cord. The contact moved her grandchild to the rear middle seat. The contact also stated that while driving on another occasion, the front driver's side and front passenger's side doors inadvertently opened. Additionally, the contact stated while driving on a slight incline, the vehicle inadvertently rolled back. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact depressed the brake pedal, but the failed to respond. The contact engaged the electronic parking brake; however, the vehicle rolled to the base of the incline. The contact was able to continue driving on the leveled road surface. The contact stated that the failure had been recurring while driving on an incline. The manufacturer was notified of the failure and advised to contact the dealer for recall repairs. The dealer was contacted. The vehicle was not diagnosed nor repaired. The contact also stated that the seat belts pretensioners of the vehicle were not retracting as intended. Additionally, the contact stated that the vehicle was previously involved in a crash. The contact stated while idled at the traffic light, another vehicle crashed into the front end of the vehicle. The front driver's side air bag and knee air bag deployed and propelled burning fragments on the contact's face, legs, neck chest, arms. The contact also stated that the front driver's side air bag also hit her on her chin and neck and knocked her unconscious. The contact was transported to the hospital by emergency services. A police report was filed. The contact stated that she sustained burns all over her body and had been r
NHTSA complaint #11539847 — an unverified report by a vehicle owner.
Mesa, AZCrash1 injured
AIR BAGS
I was involved in a double roll over crash and the airbags did not deploy.
NHTSA complaint #11506337 — an unverified report by a vehicle owner.
Dinuba, CACrash2 injured
UNKNOWN OR OTHER
This happened back in NOV. 2016. I seen the the recall from Ford on 2.9 million cars. Although my make and model is not specifically named in the recall, it is exactly what happened to me. I went to eat at a diner and pulled in to the parking space. I put the car in park, and took my foot off the brake. When I did so, my car jumped forward on to the sidewalk and crashed into the building. This caused both myself and my mother who was 82 at the time to be thrown forward toward the dash and front windshield. It was necessary to call the EMS, Fire, and Ambulance to inspect the structure and tend to me and my mom.There was not any lights or warning when this happened. It was my first time experiencing this from the car. We had the car taken to the Body shop to repair the damages, however there was never a mechanical checks done on the vehicle (we would not have suspected the need to do that).
NHTSA complaint #11469503 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 88,000 milesLockhart, TX
LATCHES/LOCKS/LINKAGES
The contact owns a 2013 Ford Fiesta. The contact received the recall notification letter for NHTSA Campaign Number: 20V331000 (latches, locks, and linkages). The contact stated that the passenger-side door opened while driving at 30-35 MPH. While her daughter was driving, the passenger side rear door came ajar. No warning lights were illuminated. The vehicle was taken to the local dealer, who was able to inspect and confirm the failure. The repair was approved then denied. The vehicle had not been repaired. The manufacturer was contacted, who referred her to another dealer. The approximate failure mileage was 88,000.
NHTSA complaint #11741575 — an unverified report by a vehicle owner.
Richmond, KY
POWER TRAIN
The vehicle experienced a sudden transmission failure while driving. Before the failure, the car began shuddering and hesitating during acceleration. It then started making loud metal grinding noises from the transmission area and eventually lost the ability to move properly when placed in Drive or Reverse. This created a safety risk because the vehicle could not accelerate normally in traffic and became difficult to control. The issue appears related to the transmission and/or clutch system. Warning messages and abnormal shifting behavior occurred prior to the failure. I previously asked a dealership in 2020/2021 to inspect and repair the transmission issues while the vehicle was still under warranty, but they stated the problem was not “bad enough” at that time and did not perform any repairs. The vehicle is currently inoperable due to this malfunction.
NHTSA complaint #11731703 — an unverified report by a vehicle owner.
Ozark, MO
POWER TRAIN
I was driving down [XXX] . I stopped at a stoplight. When the light turned green I pressed the gas to accelerate when suddenly mid intersection my transmission went out causing me to have no power. Approximately 5 minutes prior to this I did get a message about a transmission malfunction. Due to the transmission going out I was stuck in the intersection. I had it towed to a shop where they have confirmed that the Transmission Control Module (TCM) has failed. There are a couple parts of the transmission that they have not been able to confirm whether they are working due to the TCM failing. I believe that the TCM failing can put drivers in a potentially unsafe position like it did to me. I was stuck in an intersection of 2 very busy roads due to this failure. I dont currently have the part that failed with me. It is still currently on the vehicle. The vehicle and component has not been inspected by anyone other than the shop it was towed to. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11728218 — an unverified report by a vehicle owner.
Newfield, NY
EXTERIOR LIGHTING
My low beam heads both stopped working at the same time. Upon investigation I identified the problem came from corrosion of the relay in the battery junction box. This problem exactly matches a Ford recall for some 2013 Ford fiesta manufactured in Canada. My vehicle is not covered by this recall, but the problem and failure point is identical. The text of that recall is as follows: "Safety recall in certain Canadian provinces of select 2012-13 Ford Fiesta vehicles for potential battery junction-box corrosion Ford is issuing a safety recall for certain 2012-13 Ford Fiesta vehicles in the Canadian provinces of New Brunswick, Newfoundland, Labrador, Nova Scotia, Ontario, Prince Edward Island and Quebec. In affected vehicles, battery junction-box relay or fuse corrosion can lead to a loss of low-beam headlamps and daytime running lamps while driving. This action affects 13,564 vehicles in Canada. Affected vehicles were built at Cuautitlán Assembly Plant from June 25, 2011, through April 27, 2013. Dealers will clean the battery junction box, install foam sealing to the cover and replace any corroded fuses, terminals or relays. There will be no charge to the customer for these services. The Ford reference number for this recall is 19S28"
NHTSA complaint #11718262 — an unverified report by a vehicle owner.
at 131,000 milesBrandon, FL
POWER TRAIN
The contact owns a 2013 Ford Fiesta. The contact stated while driving approximately 65 MPH, there was a loud rattling sound coming from the vehicle and the vehicle experienced a loss of power and decelerated. The vehicle was driven to a nearby service station. After restarting the vehicle and shifting to drive(D), the vehicle failed to respond as needed. The vehicle was later towed to the local mechanic who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The failure mileage was 131,000.
NHTSA complaint #11706151 — an unverified report by a vehicle owner.
Mount Sterling, KY
POWER TRAIN
My car has 74,000 actual miles and the transmission is acting up kicking out of gear and loosing coummcation with the tcm and a sensor comes on about bad clutch pack
NHTSA complaint #11704414 — an unverified report by a vehicle owner.
Mount Sterling, KY
LANE DEPARTURE: BLIND SPOT DETECTION
My car has 74,000 actual miles and the transmission is acting up kicking out of gear and loosing coummcation with the tcm and a sensor comes on about bad clutch pack
NHTSA complaint #11704414 — an unverified report by a vehicle owner.
Mount Sterling, KY
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My car has 74,000 actual miles and the transmission is acting up kicking out of gear and loosing coummcation with the tcm and a sensor comes on about bad clutch pack
NHTSA complaint #11704414 — an unverified report by a vehicle owner.
Elk Grove, CA
STRUCTURE:BODY
Top of the driver side door handle broke free from the door. The car has previously been cleared of any recall defects - but a loose door handle may absolutely have something to do with the inner workings of the door/latch and may be a safety issue.
NHTSA complaint #11685557 — an unverified report by a vehicle owner.
Slidell, LA
POWER TRAIN
PowerShift dual-clutch transmission, slipping, bucking, and shuddering during acceleration. Subject of a class-action lawsuit.
NHTSA complaint #11683162 — an unverified report by a vehicle owner.
New Tazewell, TN
POWER TRAIN
Transmission control module failure
NHTSA complaint #11680125 — an unverified report by a vehicle owner.
New Tazewell, TN
UNKNOWN OR OTHER
Transmission control module failure
NHTSA complaint #11680125 — an unverified report by a vehicle owner.
Checotah, OK
UNKNOWN OR OTHER
Request Reversal of Recall Cancellation by the Ford Dealer. RE: Safety Recall Notice 20S30/NHTSA Recall 20V-331 VIN [XXX] ***IMPORTANT SAFETY RECALL *** I have been working with the Service Manager, Forest at James Hodge Ford in Muskogee, Oklahoma, (1-918-682-1345) and Ford Customer Relationship Center at 1-866-436-7332. In March of 2025, an inspection was completed on my 2013 Ford Fiesta in regards to this safety recall. IAW service manager performed an inspection of the door latches and closed out the recall. The issue for this recall states that my vehicle was previously repaired under Safety Recall 15S15 or 16S30. Evidently this was completed by the previous owner but it states that it is possible that one or more of the door latches was not replaced or may not have been replaced correctly. This proved to be true because in April while on vacation I was driving when my door swung open. After grabbing it I was able to find a place to stop. Then, I discovered the latch would not close! I found a rope to wrap around it to keep it closed to finish out my vacation. Ford has recognized and issued a safety recall due to the risk of doors not closing or doors opening while driving. As stated in the letter I received about the recall the risk is: If a door latch is not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. Where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury. I returned the car to the Ford Dealer and was told the recall was for an inspection only and was cancelled. I began calling the Ford Customer Relationship Center at 1-866-436-7332 on May 1st. Case # [XXX] I have been unsuccessful obtaining a reversal of the cancellation of the recall that is a critical danger. I have been ignored, lied to and promised it would be fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11675124 — an unverified report by a vehicle owner.
Westville, NJ
AIR BAGS
All 4 door airbags spontaneously deployed while driving. The air bag deployment knocked me unconscious and I woke up on the shoulder of the road. The vehicle dialed 911 after the incident occurred.
NHTSA complaint #11673602 — an unverified report by a vehicle owner.
at 78,000 milesChecotah, OK
LATCHES/LOCKS/LINKAGES
The contact owns a 2013 Ford Fiesta. The contact stated that while driving approximately 40-45 MPH, the driver's door unintendedly opened. The contact immediately pulled over to attempt to close the door; however, the door failed to close. The contact used a rope to keep the door closed with the rear passenger’s door on the driver's side door. The vehicle was previously included in NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages), and the vehicle was inspected and determined that there was no failure with the doors. The vehicle was not repaired at that time, and the recall was closed. The vehicle was taken to the dealer who diagnosed that the door latch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The failure mileage was approximately 78,000.
NHTSA complaint #11663207 — an unverified report by a vehicle owner.
at 40,000 milesDeerfield Beach, FL
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal was depressed several times before the vehicle came to a stop. In addition, the contact stated that the vehicle almost crashed into another vehicle due to the failure. The vehicle was taken to an independent mechanic, where it was diagnosed with brake master cylinder and vacuum brake booster failure. The contact was informed that the brake master cylinder and the vacuum brake booster needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that a brake fluid leak was not visible. The contact stated that the low brake fluid warning light was illuminated, and the brake fluid was refilled two days prior to the failure. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure, and a case was filed. The contact referenced an unknown recall; however, the VIN was not included with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 40,000.
NHTSA complaint #11659907 — an unverified report by a vehicle owner.
Gillespie, IL
POWER TRAIN
Static through speakers - possible cause, alternator, spark plugs, or faulty wiring. Passenger air bag light - comes on and off on its own randomly. Overheats - with fluids all topped off and car parked and running for 5 minutes it will start extremely overheating with visible smoke. Not sure why. Wire cover - plastic panel on ground towards front of door on driver side needs better coverage. Panel just keeps popping off showing wires. Not sure to what. If gets wet from getting in and out of car can shock you while your driving if touch it just right. Emergency break - don't work Warming indicator - says doors are open when they aren't. Headlights - work when they want to. Theft alarm - don't work Hood pop lever - the lever to pop your hood isn't connected well. The whole lever is just hanging under my steering wheel from the cords. Not latched into anything just kinda floating in the air, makes it hard to pop the hood, can be a distraction while driving with something hitting your knee. Belt buckles - when using seat belts, comes unclicked randomly while driving or won't buckle at all when first trying to put it on. Trunk - unlatches and opens randomly while driving or parked. Shocks? - not sure if it's shocks or what it is. But there is no comfortability while driving. You can feel every bump, pot whole, Crack, anything you drive across. Think it messed up my bearings because of it. But I'm not a mechanic so these are just examples of what's going on and what i think.
NHTSA complaint #11655136 — an unverified report by a vehicle owner.
Gillespie, IL
SEAT BELTS
Static through speakers - possible cause, alternator, spark plugs, or faulty wiring. Passenger air bag light - comes on and off on its own randomly. Overheats - with fluids all topped off and car parked and running for 5 minutes it will start extremely overheating with visible smoke. Not sure why. Wire cover - plastic panel on ground towards front of door on driver side needs better coverage. Panel just keeps popping off showing wires. Not sure to what. If gets wet from getting in and out of car can shock you while your driving if touch it just right. Emergency break - don't work Warming indicator - says doors are open when they aren't. Headlights - work when they want to. Theft alarm - don't work Hood pop lever - the lever to pop your hood isn't connected well. The whole lever is just hanging under my steering wheel from the cords. Not latched into anything just kinda floating in the air, makes it hard to pop the hood, can be a distraction while driving with something hitting your knee. Belt buckles - when using seat belts, comes unclicked randomly while driving or won't buckle at all when first trying to put it on. Trunk - unlatches and opens randomly while driving or parked. Shocks? - not sure if it's shocks or what it is. But there is no comfortability while driving. You can feel every bump, pot whole, Crack, anything you drive across. Think it messed up my bearings because of it. But I'm not a mechanic so these are just examples of what's going on and what i think.
NHTSA complaint #11655136 — an unverified report by a vehicle owner.
Gillespie, IL
ELECTRICAL SYSTEM
Static through speakers - possible cause, alternator, spark plugs, or faulty wiring. Passenger air bag light - comes on and off on its own randomly. Overheats - with fluids all topped off and car parked and running for 5 minutes it will start extremely overheating with visible smoke. Not sure why. Wire cover - plastic panel on ground towards front of door on driver side needs better coverage. Panel just keeps popping off showing wires. Not sure to what. If gets wet from getting in and out of car can shock you while your driving if touch it just right. Emergency break - don't work Warming indicator - says doors are open when they aren't. Headlights - work when they want to. Theft alarm - don't work Hood pop lever - the lever to pop your hood isn't connected well. The whole lever is just hanging under my steering wheel from the cords. Not latched into anything just kinda floating in the air, makes it hard to pop the hood, can be a distraction while driving with something hitting your knee. Belt buckles - when using seat belts, comes unclicked randomly while driving or won't buckle at all when first trying to put it on. Trunk - unlatches and opens randomly while driving or parked. Shocks? - not sure if it's shocks or what it is. But there is no comfortability while driving. You can feel every bump, pot whole, Crack, anything you drive across. Think it messed up my bearings because of it. But I'm not a mechanic so these are just examples of what's going on and what i think.
NHTSA complaint #11655136 — an unverified report by a vehicle owner.
Ormond Beach, FLCrash2 injured
SEATS
The vehicle suffered a direct rear impact from another vehicle traveling approximately 95 mph while this Ford Fiesta was traveling 60 mph forward. Both front seats were positioned upright with a properly seated driver and a passenger seated whilst turning his body behind the seat. The impact was severe enough to trigger the Ford Fiesta's SOS Post-Crash Alert System. As a result of the impact, both front seats of the vehicle broke free of their positions and reclined backwards. This action of the seats cause the driver to lose control of the vehicle as his hands were stripped from the wheel. The airbags did not deploy. The driver's head flew forward and slammed back hard into the headrest. The vehicle was inspected by a police officer at the scene who commented that the seats had failed. The vehicle was also inspected by an insurance inspector. The vehicle is currently in the possession of Progressive and may be available to inspect. The vehicle was in proper working order before the accident occured and provided no sign of issues with the seats.
NHTSA complaint #11627821 — an unverified report by a vehicle owner.
at 60,000 milesEl Paso, TX
POWER TRAIN
The contact owns a 2013 Ford Fiesta. The vehicle had failed to start. Additionally, the contact stated that the vehicle failed to reverse. The transmission warning light was illuminated. The contact stated that the vehicle was not safe to drive. The contact related the failure to Ford Campaign Number: 14M02. The vehicle was taken to the local dealer, where it was diagnosed that the transmission clutch, the TCM, and the doors needed to be replaced. The contact stated that the vehicle was previously repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000.
NHTSA complaint #11623625 — an unverified report by a vehicle owner.
at 60,000 milesEl Paso, TX
STRUCTURE:BODY:DOOR
The contact owns a 2013 Ford Fiesta. The vehicle had failed to start. Additionally, the contact stated that the vehicle failed to reverse. The transmission warning light was illuminated. The contact stated that the vehicle was not safe to drive. The contact related the failure to Ford Campaign Number: 14M02. The vehicle was taken to the local dealer, where it was diagnosed that the transmission clutch, the TCM, and the doors needed to be replaced. The contact stated that the vehicle was previously repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000.
NHTSA complaint #11623625 — an unverified report by a vehicle owner.
at 60,000 milesEl Paso, TX
ENGINE
The contact owns a 2013 Ford Fiesta. The vehicle had failed to start. Additionally, the contact stated that the vehicle failed to reverse. The transmission warning light was illuminated. The contact stated that the vehicle was not safe to drive. The contact related the failure to Ford Campaign Number: 14M02. The vehicle was taken to the local dealer, where it was diagnosed that the transmission clutch, the TCM, and the doors needed to be replaced. The contact stated that the vehicle was previously repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000.
NHTSA complaint #11623625 — an unverified report by a vehicle owner.
Moreno Valley, CA
POWER TRAIN
Car shudders with noises on the transmission, not going on reverse and sometimes can not go on driver or forward too, car has codes for transmission clutches
NHTSA complaint #11619555 — an unverified report by a vehicle owner.
Independence, MO
POWER TRAIN
Transmission won't move in reverse and goes slow in drive
NHTSA complaint #11617149 — an unverified report by a vehicle owner.