82 of the
312 complaints filed about the Ford Focus Electric
are about the electrical system —
26% of everything owners reported.
The worst model year for it is 2014.
When on freeway car suddenly displays an alert saying Stop safely now And will shut off , while driving makes it impossible to properly control the car . It has done this on multiple occasions, On the freeway , on residential streets and also when starting from park and proceeding to drive car has suddenly stopped and unable to restart right away
NHTSA complaint #11599912 — an unverified report by a vehicle owner.
While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coast it into a nearby FireHouse Subs parking lot, and directly into a parking spot. Had to disconnect the 12 Volt battery for 5 minutes and reconnect to hopefully reset the computers in the car. Still displayed SSN message after reconnection. I let the car sit for another 30 minutes and was able to start it up like nothing happened. Drove it home and read the stored DTCs, which were the following: ===BECM DTC P0AA2:00-08=== Code: P0AA2 - Hybrid/EV Battery Positive Contactor 'A' Stuck Open ===TCM DTC P0AF8:16-08=== Code: P0AF8 - Hybrid/EV Battery System Voltage ===GFM DTC U0111:00-08=== Code: U0111 - Lost Communication With Battery Energy Control Module A It will be going to Thomasville Ford on Wednesday [XXX]. That is the earliest they can accept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11584198 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Focus Electric. The contact stated that the vehicle failed to start while the battery was fully charged. The message "Stop Safely Now" was displayed. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 15N03 because the campaign had expired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
NHTSA complaint #11574025 — an unverified report by a vehicle owner.
The Body Control Module controlling the lights, hatch, and door lock/unlock malfunctioned. Its a serious safety issue when the lights go out unexpectedly while driving.
NHTSA complaint #11502673 — an unverified report by a vehicle owner.
When driving my car the first day I bought it, the wrench icon illuminated, telling me to check the manual. I figured I would do so after work, but as I tried to start the car to leave work, I received a "Stop Safely Now" message and could not start the car. It had at least 30% charge, being electric, so that had nothing to do with it not starting. I am glad this did not happen when I was driving, as I have seen other instances of earlier years of the Ford Focus electric with this same issue. In other cases, it came in while the owner was driving, causing all power to the accelerator to stop. It was recently serviced since I just bought it, so I know there shouldn't have been any outlying service to be done. I am calling a tow service in the morning to have it taken to a dealer, so hopefully they can figure out the issue. I just wanted to let others know that this item that has had a recall on earlier years still persists with the 2015 model.
NHTSA complaint #11493726 — an unverified report by a vehicle owner.
The contact owns a 2012 Ford Focus BEV. The contact stated while driving at an undisclosed speed, the contact noticed that an unknown warning light was illuminated and remained illuminated for several days. The failure recurred several times. On one occasion, the contact was unable to start the vehicle. The contact had the vehicle towed to a local dealer who inspected the vehicle and diagnosed failure with an electrical wiring harness kit and that the battery was drained. The dealer was able to replace the wiring harness however, the battery was not replaced due to the cost of a new battery. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.
NHTSA complaint #11434038 — an unverified report by a vehicle owner.
The contact owns a 2012 Ford Focus BEV. The contact stated while driving at an undisclosed speed, the contact noticed that an unknown warning light was illuminated and remained illuminated for several days. The failure recurred several times. On one occasion, the contact was unable to start the vehicle. The contact had the vehicle towed to a local dealer who inspected the vehicle and diagnosed failure with an electrical wiring harness kit and that the battery was drained. The dealer was able to replace the wiring harness however, the battery was not replaced due to the cost of a new battery. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.
NHTSA complaint #11434038 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Focus Electric. The contact stated while turning off the vehicle, the lights and radio remained operational which resulted in the battery being drained. The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 45,000.
NHTSA complaint #11427840 — an unverified report by a vehicle owner.
IT RAINED, AND CAR STOPPED. NO MOTIVE POWER. A RED WARNING, "STOP SAFELY NOW" MESSAGE ON DASH. TOWED TO DEALERSHIP. THERE WAS A TECHNICAL SERVICE BULLETIN 20-2004 TO PUT ON A SPLASH SHIELD TO KEEP THE 318VOLT (HIGH!) CONNECTOR FROM BEING HIT BY WATER, BUT THE DEALERSHIP JUST PUT ON A BIG 350 AMP FUSE AND PUT THE CAR BACK IN SERVICE. THE FUSE BLEW DUE TO WATER INTRUSION. TREATED A SIDE EFFECT, NOT THE MAIN PROBLEM. THEY REFUSED TO DO WHAT WAS IN TSB 20-2004 & FSA 16B02. THE ATTACHED PICTURE SHOWS HOW CLOSE THE TIRE IS TO THE HIGH VOLTAGE BATTERY CONNECTOR! FORD KNOWS THIS, BUT NO RECALL, AND DEALERSHIP REFUSES TO FIX.
NHTSA complaint #11319990 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2016 FORD FOCUS ELECTRIC. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CHARGER CABLE OVERHEATED AND BURNED. THE CONTACT STATED THAT THERE WAS A BURN MARK ON THE OUTLET. THE CONTACT STATED THAT NO SPARKS OR FLAMES WERE SEEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT); HOWEVER, THE VEHICLE YEAR WAS EXCLUDED FROM THE RECALL. THE VEHICLE WAS TAKEN TO LARRY H. MILLER FORD LINCOLN DRAPER (11442 LONE PEAK PKWY, DRAPER, UT 84020, (801) 590-0561), BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
NHTSA complaint #11256941 — an unverified report by a vehicle owner.
MY VEHICLE EXPERIENCED A STOP SAFELY NOW MESSAGE WHILE DRIVING. POWER WERE CUT OFF AND THE VEHICLE STALLED IN MOVING TRAFFIC. MY VEHICLE HAD DONE A RECALL ON THE POWER HARNESS TO ADDRESS THE STOP SAFELY NOW ISSUE BUT I DON'T THINK THE RECALL FIXED IT COMPLETELY.
NHTSA complaint #11220907 — an unverified report by a vehicle owner.
JUST TURNED IN AN ORIGINAL CHARGING CORD UNDER RECALL (THE CORDS PLUG WOULD TEND TO OVERHEAT AND WAS A POTENTIAL FIRE HAZARD) AND GOT A BRAND NEW CORD FROM KEN GRODY FORD, CARLSBAD, CA. MY FIRST THOUGHT WHEN LOOKING AT THE NEW CORD WAS THAT THE ELECTRICAL CORD (19' LONG PART) LOOKED UNUSUALLY THIN. WITH THE NEW CORD, THE APPROX 19' PART OF THE CORD GETS WARM, ALL 19 FEET! THEY OBVIOUSLY USED TOO SMALL OF A WIRE GAUGE IN THE NEW CORD, AND THIS IN ITSELF IS A SAFETY HAZARD IN MY OPINION. I SPECIALIZE IN SELLING ELECTRIC CARS, AND I'M ALWAYS CHARGING VARIOUS MAKES AND MODELS IN MY GARAGE ON A 15AMP/110V DEDICATED CIRCUIT, AND HAVE NO ISSUES WITH OTHER CHARGING CORDS.
NHTSA complaint #11202554 — an unverified report by a vehicle owner.
I EXPERIENCED WHAT OTHERS HAVE CALLED THE 'STOP SAFELY NOW' WARNING LIGHT AND FOLLOWED BY THE LOSS POWER AND STEERING ISSUES ON CITY STREET. THIS ISSUE HAPPENED MANY TIMES RECENTLY ON THE LOCAL STREETS (MARCH - APRIL, 2019). THANKS GOD, THIS DIDN'T HAPPEN ON THE FREEWAY ( OTHERWISE, I CAN'T IMAGE WHAT COULD HAPPEN). I FOUND THE TSB 17-0045 ONLINE FOR THIS PROBLEM AND BROUGHT THIS TSB TO MY DEALERSHIP. THEY CHARGED ME $$ TO GET THIS CAR FIXED BY FOLLOWING THE INSTRUCTION OF THIS TSB ( HOPEFULLY THIS GOT FIXED). TSB 17-0045 SPECIFIED THE CARS BUILT 9/15-2011 TO 8/15/2014 MAY HAVE THIS ISSUE. MY CAR WAS BUILT ON JUNE 2014. I STRONGLY REQUEST NHTSA INVESTIGATE THIS URGENT SAFETY ISSUE.
NHTSA complaint #11197194 — an unverified report by a vehicle owner.
SO I WAS DRIVING HOME LAST NIGHT IN THE RAIN AND THE SPEEDOMETER WAS JUMPING AROUND A LITTLE AND THE TRACTION CONTROL FLASHED A COUPLE TIMES AND I THOUGHT 'OH IT'S JUST CAUSE THE RAIN' WELL TODAY THE SAME THING WAS HAPPENING WHILE I WAS DRIVING. THEN I GOT A WARNING LIGHT SAYING 'LOW BRAKE FLUID' AND THE BRAKES LOCKED UP WHILE I WAS DOING 30MPH. IT WENT AWAY AND DROVE FINE BUT IT WILL POP UP EVERY 4 MILES OR SO SAYING LOW BRAKE FLUID
NHTSA complaint #11193717 — an unverified report by a vehicle owner.
DRIVING MY VEHICLE IN NORMAL CONDITIONS WITH OVER 30 MILES LEFT TO A CHARGE ON A SUBURBAN STREET GOING APPROXIMATELY 45 MILES PER HOUR, SUDDENLY A RED TRIANGLE WARNING APPEARED ON THE DASH STATING STOP SAFELY NOW. 60 SECONDS LATER THE VEHICLE SHUT OFF AND I LOST ALL POWER LEAVING ME STRANDED IN THE DARK IN THE MIDDLE OF THE STREET. AFTER ABOUT 20 MINUTES I WAS ABLE TO RESTART THE VEHICLE AND PROCEED HOME. THERE IS NEVER ANY PRIOR WARNING TO THIS HAPPENING. THIS HAS HAPPENED 3 TIMES TO ME WITHIN A 2 MONTH PERIOD AND I HAVE TAKEN IT TO MY DEALERSHIP TWICE WITH NO RESULTS. I DRIVE 40 MILES TO WORK ONE WAY ON VERY BUSY PHOENIX FREEWAYS AND AM PETRIFIED THIS WILL HAPPEN IN THE HOV LANE AND I END UP IN A DANGEROUS SITUATION. I HAVE FOUND THIS TO BE AN ISSUE ON PREVIOUS YEARS MODEL RECALL NO 13V-523000. THE DEALERSHIP IS NO HELP AND TOLD ME THEY COULD FIND NO INFORMATION REGARDING IT EVEN THOUGH I DID.
NHTSA complaint #11181991 — an unverified report by a vehicle owner.
CAR HAS ABOUT 13,000 MILES. SUDDENLY LOST POWER WHILE STOPPED AT A TRAFFIC LIGHT. 'STOP SAFELY NOW' WARNING SHOWED ON DASHBOARD. TRIED FOR 10-15 MINUTES TO RESTART, FINALLY RESTARTED AND COMPLETED COMMUTE TO WORK. DROVE THE CAR TO THE DEALER SAME DAY. AFTER ONE WEEK, DEALER HAS NO DIAGNOSIS AND HAS MADE NO REPAIR. I CANNOT DRIVE AN UNSAFE CAR ON MY DAILY COMMUTE, WHICH INCLUDES HIGHWAY DRIVING. FORD IS OBVIOUSLY ON NOTICE THAT THIS IS A SERIOUS SAFETY PROBLEM AND THEY HAVEN'T FIXED IT.
NHTSA complaint #11156675 — an unverified report by a vehicle owner.
THE BATTERY WHICH IS FUNCTIONAL DISCHARGES EVEN AFTER THE CAR HAS BEEN DRIVEN RECENTLY AND THE CAR WILL NOT START UNTIL THE BATTERY IS JUMPED. WHICH PRESENTS A PROBLEM IN THAT YOU CANNOT SURE IF YOU GET BACK FROM WHERE YOU HAVE GONE. THE BATTERY AND ALTERNATOR ARE FUNCTIONING.
NHTSA complaint #11139497 — an unverified report by a vehicle owner.
THIS CAR, I HAVE BEEN TRYING TO GET HELP FOR A LONG TIME AND IT SEEM LIKE NOT ONE HAS HEARD ME , NOT EVEN THE DEALER, AND NOW HEAR IT IS MY CAR IS HAVING TROUBLE LIKE THE TRUNK WONT OPEN AND WE TIDE A STREAM ON IT AND THE LIGHTS STAY ON OVER A HOUR. AND CAR JERK WHEN TAKEING OFF IN SPEED WHEN CHANGE GEARS.
NHTSA complaint #11053394 — an unverified report by a vehicle owner.
I BOUGHT THIS CAR AT HONDA IN ARLINGTON OFF OF 20 HWY IN 2013 I TOOK IT BACK WHEN I BOUGHT IT THAT WAS PRE USED , AND THEN IT SEEM LIKE THEY DID NOT WANT IT BACK AND NEVER WANT TO FIX IT . AND THE TRANS MISSION IS NOT WANT TO PUT DUE TO A LOUD NOISE, AND THEN THE TRUCK WANT OPEN AND THE LIGHT WANTED GO OFF AND THE ALARM WANT COME ON, TAKEN TO DON DAVIS AND THEY WANT TO CHARGE ME AND I AM DISABLE, AND I HAVE MY LITTLE GRANDCHILD THAT IS 6 MONTHS OLD AND SHE RIDE EVERYDAY AND I HOPE WE DON'T GET IN THIS CAR. PLEASE HELP US I HAVE PUT THIS ON MANY TIMES. THE DOOR WAS A RECALL AND WHEN TO DON DAVIS AND THEY ARE HAVE WAY FIX. PLEASE HELP!!!!!!!!
NHTSA complaint #11051123 — an unverified report by a vehicle owner.
ON 4 SEPARATE OCCASIONS SINCE PURCHASING THIS VEHICLE ON 9/22/2017, THE CAR WHILE IN MOTION HAS ABRUPTLY AND UNEXPECTEDLY LOST ALL POWER AND ROLLED TO A COMPLETE STOP. WHEN THIS HAPPENS A WARNING INDICATOR ON THE DASH READS "STOP SAFELY NOW"! ONCE STOPPED, THE CAR IS UNRESPONSIVE AND CANNOT BE TURNED OFF OR RESTARTED. ONLY AFTER SEVERAL MINUTES OF WAITING (5+ MINS), THE CAR RESPONDS AGAIN, ALLOWING A RESTART. THANKFULLY, IN ALL FOUR INSTANCES, I HAVE BEEN TRAVELING ON CITY STREETS AND HAVE BEEN ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY, BUT THIS IS A VERY DANGEROUS SITUATION, AS THE CAR LOSES ALL POWER AND ONCE STOPPED IT WILL NOT RESPOND.
NHTSA complaint #11032927 — an unverified report by a vehicle owner.