43 of the
312 complaints filed about the Ford Focus Electric
are about the engine —
14% of everything owners reported.
The worst model year for it is 2013.
When on freeway car suddenly displays an alert saying Stop safely now And will shut off , while driving makes it impossible to properly control the car . It has done this on multiple occasions, On the freeway , on residential streets and also when starting from park and proceeding to drive car has suddenly stopped and unable to restart right away
NHTSA complaint #11599912 — an unverified report by a vehicle owner.
Electric propulsion system shut down while driving on westbound interstate 495 in queens county. Stop Safely Now (SSN) red warning light on the instrument cluster appeared and I was forced to coast down a hill in neutral. Unable to restart car and became stuck in side of parkway exit ramp. Car then had no power with 12v battery going dead just trying to keep radio on. Third time SSN light has come on while driving. First time while actually stuck in traffic that the car shut itself off.
NHTSA complaint #11457757 — an unverified report by a vehicle owner.
IT RAINED, AND CAR STOPPED. NO MOTIVE POWER. A RED WARNING, "STOP SAFELY NOW" MESSAGE ON DASH. TOWED TO DEALERSHIP. THERE WAS A TECHNICAL SERVICE BULLETIN 20-2004 TO PUT ON A SPLASH SHIELD TO KEEP THE 318VOLT (HIGH!) CONNECTOR FROM BEING HIT BY WATER, BUT THE DEALERSHIP JUST PUT ON A BIG 350 AMP FUSE AND PUT THE CAR BACK IN SERVICE. THE FUSE BLEW DUE TO WATER INTRUSION. TREATED A SIDE EFFECT, NOT THE MAIN PROBLEM. THEY REFUSED TO DO WHAT WAS IN TSB 20-2004 & FSA 16B02. THE ATTACHED PICTURE SHOWS HOW CLOSE THE TIRE IS TO THE HIGH VOLTAGE BATTERY CONNECTOR! FORD KNOWS THIS, BUT NO RECALL, AND DEALERSHIP REFUSES TO FIX.
NHTSA complaint #11319990 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE DRIVING 55 MPH, THE STOP ENGINE NOW WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO VANCOUVER AUTO GROUP (6804 NE 40TH ST, VANCOUVER, WA 98661, 360-992-7285) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. REPAIRS WERE MADE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.
NHTSA complaint #11155246 — an unverified report by a vehicle owner.
WHILE PARKED (STATIONARY) I COULD NOT TURN THE ENGINE OFF EVEN THOUGH I PRESSED THE ON/OFF BUTTON. (THE BATTERY WOULD DRAIN DOWN TO ZERO. I COULD RECHARGE IT 100% BUT IT WOULD NOT HOLD THE CHARGE.) I BROUGHT IT TO FORD SERVICE. THEY CHARGED IT UP AND SAID IT WAS WORKING FINE. I TOLD THEM TO LET IT SIT OVER NIGHT. THEY CHECKED IT THE NEXT DAY AND IT WAS DRAINED. THEY TOLD ME THAT THE PROBLEM WAS A DEFECTIVE "BODY CONTROL MODULE" WHICH NEEDED TO BE REPLACED. I INFORMED THEM THAT FORD ALREADY RECALLED THE 2015 FOCUS BECAUSE OF DEFECTIVE BODY CONTROL MODULE. THEY SAID THAT MY FOCUS WAS NOT COVERED BY THAT RECALL. I TOLD THEM THAT A CAR THAT KEEPS RUNNING AND CANNOT BE TURNED OFF IS DANGEROUS, THEREFORE SHOULD BE RECALLED. WHAT MAKES IT PARTICULARLY DANGEROUS IS THAT THE ENGINE IS RUNNING AND YOU CAN'T EVEN TELL BECAUSE ELECTRIC CARS ARE SILENT. (THEIR REPAIR PAPERWORK IS DISINGENUOUS. IT SAYS THE CAR WOULD NOT START (WHEN DRAINED). I BROUGHT IT IN BECAUSE IT WOULD NOT STOP. AFTER THEY INSTALLED A NEW MODULE, THEY GAVE ME THE OLD DEFECTIVE ONE WHICH I HAVE IN MY POSSESSION.
NHTSA complaint #11154365 — an unverified report by a vehicle owner.
TAKATA RECALL. THE TRANSMISSION HAS BEEN SLIPPING SO WHEN I DRIVE IT JERKS AND FEELS AS IF IT DOESN'T WANT TO GO. I WAS TOLD BY A MECHANIC THAT IT WAS BECAUS THERE'S A MANUAL TRANSMISSION AND IT'S SUPPOSED TO BE UNSERVICEABLE. I WAS GOING TO A LEAST GET THE FLUID CHANGED IN THE TRANSMISSION BUT THERE'S NONDIPSTICK AND I WAS TOLD IT'S NOT SUPPOSED TO BE CHANGED AND IT'S THE TRANSMISSION. I WAS TOLD BY MORE THAN ONE PERSON THAT THE TRANSMISSION IS SLIPPING AND I'VE ONLY OWNED THIS YEAR FOR A YEAR AND A HALF AND OWN 10,000 ON IT.
NHTSA complaint #11088638 — an unverified report by a vehicle owner.
I BUY A 2017 FORD FOCUS SE. ON SEPTEMBER 2017 THE ENGINE LIGHTS TURN ON, I LEAVE THE CAR IN GREENFORD EAST COLONIAL TO FIXED. NOW ON DECEMBER THE ENGINE LIGHT TURNS ON AGAIN. I DON'T WANT A CAR THAT I HAVE TO LEAVE ON GUARANTEE TO FIXED THE ENGINE LIGHT. I DON'T WANT THIS LEMON CAR. I WANT THE RELEASE OF THIS CAR TO BUY OTHER BRAND NEW CAR. THE CAR RUNS , BUT IS A NEW CAR AND IT'S NOT SUPPOSED THAT HAPPEND
NHTSA complaint #11053864 — an unverified report by a vehicle owner.
BRAND NEW FOCUS ELECTRIC, LESS THAN 3 DAYS OLD FROM DEALER ON 8/17/2017. FOR THE LAST TWO DAYS, I HAVE DRIVEN LESS THAN 100 MILES. CAR WAS CHARGED OVERNIGHT AND SHOWS FULL CHARGE THIS MORNING. I DROVE THE CAR LESS THAN 30 MILES TODAY. IN THE EVENING, WHEN I WAS DRIVING, THE CAR SUDDENLY LOST POWER AND THE ENGINE STOPPED SUDDENLY ON THE ROAD. THE CAR WAS IN STEADY SPEED ON A CITY STREET IN A STRAIGHT LINE. I WAS NOT ACCELERATING. I WAS NOT BRAKING. ALMOST GOT HIT BY A CAR BEHIND ME. I WAS UNABLE TO RESTART THE CAR. BATTERY STILL SHOW 80 MILES CHARGE. INDICATOR WARNING SHOWS: "STOP SAFELY WARNING LAMP" AND "ELECTRIC MOTOR WARNING LAMP". ALL INTERIOR LIGHTS ARE BRIGHT WHEN THE CAR DOOR IS OPENED, IT DOES NOT APPEAR THAT THE BATTERY CHARGE IS LOW. ALSO THERE IS NO WARNING OF "LOW BATTERY" BEFORE THE CAR SUDDENLY LOST POWER. I ALSO NOTICED WHEN I TURN OFF THE "POWER/START BUTTON", THE "INFORMATION AND ENTERTAINMENT DISPLAY/GPS" STAYED ON. EVEN AFTER I HAVE CLICKED THE "LOCK" BUTTON ON THE REMOTE CONTROL KEY. AFTER PRESSING THE "POWER/START/STOP" QUITE A NUMBER OF TIME AND SWITCHING BETWEEN THE TWO KEYS, THEN THE "DISPLAY CENTER" FINALLY TURN OFF. WE HAD TO CALL ROADSIDE ASSISTANCE TO HAVE CAR TOWED.
NHTSA complaint #11016442 — an unverified report by a vehicle owner.
I HAD YET ANOTHER "STOP SAFELY NOW" WARNING IN WHICH THE CAR COMPLETELY LOST POWER TO THE DRIVETRAIN WHILE IN MOTION. I HAD PREVIOUSLY TAKEN IN THE CAR FOR THE RECALL IN JANUARY AND WAS TOLD THAT WOULD RESOLVE THE ISSUE, BUT THE PROBLEM HAS POPPED UP AGAIN. THIS IS A VERY DANGEROUS THING TO HAPPEN TO HAVE A CAR SUDDENLY LOSE ALL POWER WHILE DRIVING IN THE MIDDLE OF THE ROAD. FORD HAS CLEARLY NOT FIXED THIS PROBLEM YET.
NHTSA complaint #10888834 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE STALLED. AFTER RESTARTING, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED THREE TIMES. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,900.
NHTSA complaint #10884762 — an unverified report by a vehicle owner.
I WAS DRIVING ALONG AT FREEWAY SPEED, IN COMMUTE TRAFFIC, AND THE POWER SHUT DOWN AND AN ALERT SHOWED ON THE DASH "PULL OVER SAFELY". THERE WAS NO POWER LEFT IN MY ELECTRIC VEHICLE, SO I COASTED OVER TO THE SHOULDER. THE CAR WOULDN'T DRIVE. CAR WAS TOWED TO FORD, WHERE IT HAS TAKEN OVER 2 WEEKS, AND THEY ARE STATING THE WHOLE MOTOR NEEDED TO BE REPLACED. THERE ARE ONLY 17,000 MILES ON THIS CAR. I "GOOGLED" THE "PULL OVER SAFELY" ALERT, AND HAVE FOUND THIS SEEMS TO BE AN ONGOING PROBLEM WITH THIS CAR FOR MANY PEOPLE, AND THAT FORD HAD RECALLED OVER 2,000 FORD FOCUS EV CARS, MODEL YEARS 2011-2013, FOR THIS EXACT REASON.
NHTSA complaint #10873245 — an unverified report by a vehicle owner.
SIX TIMES MY CAR'S ENGINE HAS STOPPED WORKING. EITHER I AM DRIVING AND IT GIVES ME A 10 SECOND WARNING BEFORE THE ENGINE SHUTS OFF OR I AM PARKED AND IT WON'T START UP PROPERLY. EVERY TIME IT GETS TOWED OR I TAKE IT TO THE DEALERSHIP, THEY TELL ME THEY HAVE UPDATED THE COMPUTER SYSTEM AND IT SHOULD BE FINE. FORD'S CORPORATE OFFICE HAS SAID RESULTS ARE INCONCLUSIVE AND THERE IS NOTHING THEY CAN DO TO HELP ME. AFTER DOING RESEARCH ONLINE, IT SEEMS LIKE THIS IS A COMMON ISSUE WITH THIS VEHICLE.
NHTSA complaint #10861953 — an unverified report by a vehicle owner.
ON TUESDAY, SEPTEMBER 22, 2015, WHILE MY SON WAS DRIVING ON THE FREEWAY AT 65 MPH IN THE CARPOOL LANE, THE CAR SUDDENLY STALLED ON HIM AND LOSS ALL POWER TO THE CAR. A MESSAGE POPPED UP ON THE DASH IN AN ORANGE TRIANGLE STATED "STOP SAFELY NOW". SINCE HE WAS IN THE CARPOOL LANE, HE DID NOT HAVE ENOUGH TIME TO GET THE CAR OFF TO THE SIDE. HE WAS STRANDED IN A BUSY CARPOOL LANE AND ALMOST GOT REAR END FROM BEHIND WHEN THE CAR SUDDENLY CUT OFF ALL POWER AND CAME TO A STOP. THIS HAS PUT MY SON IN A GREAT DANGER SITUATION!!! HE COULD HAVE GOT REAR ENDED AND THE STALLING OF THE CAR COULD HAVE CAUSED A MULTI-CARS ACCIDENT IN THE CARPOOL LANE ON THE FREEWAY. SOMEHOW HE MANAGED TO ABLE TO RESTART THE CAR AFTER TURNING THE CAR ON, OFF AND OPENING THE DRIVER SIDE DOOR AND CLOSING IT SEVERAL TIME. THE CAR CONTINUE TO HAVE THE SAME PROBLEM ON AND OFF FOR THE NEXT COUPLE OF DAYS. WE FINALLY GOT THE CAR INTO FORD DEALERSHIP SEPTEMBER 24, 2015. AT THE TIME OF THIS REPORT, FORD DEALERSHIP HAS NOT CALL ME WITH A CAUSE FOR THE ISSUE. I ALSO NOTED THAT THERE WAS A RECALL FOR A SIMILAR ISSUE THAT WAS ISSUED FROM FORD FOR THE ELECTRIC VEHICLE FOR MODEL 2012 TO 2014. THE SERVICEMAN AT FORD DEALERSHIP TOLD ME THAT MY VIN NUMBER WAS NOT ON THAT RECALL LIST YET MY SON STILL ENCOUNTERED THE SAME ISSUE THAT WAS DESCRIBED IN THE NHTSA INVESTIGATION REPORT A COUPLE OF YEARS AGO. I DONT THINK FORD HAS DONE ENOUGH TO CORRECT THIS DANGEROUS PROBLEM.
NHTSA complaint #10776444 — an unverified report by a vehicle owner.
"STOP SAFELY NOW" WARNING LIGHT CAME ON AT ~18K MILES, 17 MONTHS INTO OWNERSHIP, WHILE DRIVING ON EXPRESS WAY AT ~35 MPH. CAR POWERED OFF AFTER COMING TO A COMPLETE STOP AT NEXT STOPLIGHT, WAS STRANDED BEFORE INTERSECTION. CAR DID POWER UP AGAIN AND WAS DRIVEABLE AFTER OPENING AND CLOSING DRIVER DOOR, WAITING SEVERAL MINUTES, AND TURNED POWER OFF AND ON.
NHTSA complaint #10763941 — an unverified report by a vehicle owner.
WHILE MAKING A LEFT TURN AND ACCELERATING OUT OF THE TURN THE ENGINE, POWER TRAIN AND BREAKING SYSTEM STOPPED WORKING. THE VEHICLE STOPPED DEAD IN THE STREET. THE DASH DISPLAYED "STOP SAFELY NOW" AND A YELLOW WARNING LIGHT SYMBOL OF A WRENCH APPEARED. I TOOK SEVERAL ATTEMPTS TO RESTART USING VARIOUS METHODS THE VEHICLE FINALLY RESET AND STARTED.
NHTSA complaint #10759756 — an unverified report by a vehicle owner.
ON SEVERAL OCCASIONS WHEN I WAS SLOWING DOWN TO A STOP BEFORE A RED TRAFFIC LIGHT, THE CAR JERKED FORWARD LIKE I WAS BEING REAR-ENDED. SEVERAL TIMES I WAS GOING OVER A MAN-HOLE COVER; THE LAST TIME I WAS GOING OVER THE RAIL TRACKS. IT SHOCKED ME AS I THOUGHT THE CAR WAS HIT FROM BEHIND, AND ESPECIALLY WHEN I WAS TRYING TO STOP AND THE WHEELS JUST SPUN FASTER. LUCKILY I HAD ENOUGH DISTANCE IN FRONT AND DIDN'T HIT ANY CAR IN FRONT OF MINE.
NHTSA complaint #10745386 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 FORD FOCUS ELECTRIC. WHILE DRIVING AT APPROXIMATELY 20 MPH, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 3,950. ...UPDATED 07/30/15 *BF UPDATED 09/08/15*LJ THE CONSUMER STATED THE DEALER ADVISED THE FAILURE WAS CAUSED BY AN ELECTRIC BATTERY FAILURE. UPDATED 11/9/2015 *JS UPDATED 10/26/2017
NHTSA complaint #10726792 — an unverified report by a vehicle owner.
WHILE PULLING OUT FROM STOP SIGN ON TWO OCCASIONS THE VEHICLE LOST DRIVE POWER. A WRENCH APPEARED ON THE DASHBOARD THAT SAID SERVICE. HAD I HAD TO GET OUT OF THE WAY OF AN APPROACHING VEHICLE I WOULD NOT HAVE BEEN AND THIS ISSUE COULD HAVE RESULTED IN A CRASH RESULTING IN INJURY OR DEATH. I BROUGHT THE CAR TO DEALER AND THEY AGREED THE ISSUE WAS A SERIOUS ISSUE HOWEVER SAID THEY COULD NOT DO ANYTHING SINCE AND ERROR CODE WAS NOT GENERATED. WE ARE STILL TRYING TO GET THIS ISSUE ADDRESSED.
NHTSA complaint #10724651 — an unverified report by a vehicle owner.
SECOND TIME THIS HAS HAPPENED. BACK IN JANUARY THE CAR WOULD NOT START FROM A PARKING LOT. DEALERSHIP CHECKED IT OUT AND REPLACED THE HARNESS. THIS TIME WAS GOING DOWN THE FREEWAY AND THE CAR SHUT OFF AND THE PULL OVER NOW MESSAGE CAME ON. LUCKILY FOR ME THE PERSON BEHIND ME STAYED WITH US WHILE I PUSHED THE CAR OVER TO THE SIDE. THIS CAR HAS SOME ISSUES AND NEEDS TO BE ADDRESSED. ITS BACK AT THE DEALERSHIP TODAY TO FIND OUT WHAT IS WRONG. I AM GOING TO SEE IF THEY DEALERSHIP WILL TAKE IT BACK AND GET ME SOMETHING ELSE. I AM NOT COMFORTABLE WITH A CAR SHUTTING OFF WHILE ON THE FREEWAY. JUST NOT SAFE.
NHTSA complaint #10714013 — an unverified report by a vehicle owner.