50 of the
3,223 complaints filed about the Ford Freestar
are about the other systems —
2% of everything owners reported.
The worst model year for it is 2004.
My Ford Freestar without warning or anything just wouldn’t go after stopping at a stop sign. It was like it was stuck in neutral. But it was in drive. In 2003 and 2004 there was a recall on the transmission. My van is a 2005 but the transmission was manufactured in 2004. Which is one of the years that was recalled so why is my 2005 Ford Freestar van not one of the ones under that recall. Is it cause it’s a 2005 cause the transmission was manufactured in 2004. I almost got hit by semi truck when this happen. Please recall this van. Please help!!! [XXX] Bless you all. Thanks, [XXX] Family INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11571123 — an unverified report by a vehicle owner.
I just purchased the vehicle used and recently discovered there was a recall on these vehicles. The vehicle I purchased keeps stalling and is not getting any power. I’ve had the vehicle checked by the car lot and they say there is nothing wrong.. the vehicle died out on me already twice while I was driving.
NHTSA complaint #11478141 — an unverified report by a vehicle owner.
I JUST CAME ACROSS THIS WEBSITE AND WISH I WROTE THIS A YEAR AGO BECAUSE I WOULD HAVE MADE A COMPLAINT THEN. I HAVE HAD MANY ISSUES WITH THE LIGHTS FLICKERING, COMING ON AUTOMATICALLY WHEN IT RAINS, MY INTERIOR LIGHTS STAYING ON AND ACTUALLY CATCHING FIRE BECAUSE IT HAD GOTTEN SO HOT. MY RADIO USED TO TURN ON BY ITSELF OR NOT TURN ON AT ALL, WHICH HAS NOW BEEN REPLACED. MY VAN HAS LITERALLY DIED ON ME WHILE DRIVING MORE OFTEN AT TIMES WHEN I'M MAKING A TURN OR SLIGHTLY MOVING MY STEERING WHEEL. HAS ALMOST CAUSED A FEW ACCIDENTS BECAUSE IT SHUTS OFF WITHOUT WARNING. MY VAN WILL USUALLY HAVE A HIGHER RPM WHEN IT'S RUNNING IN PARK OR WITH FOOT ON BREAK(WAITING AT A RED LIGHT). THEN SUDDENLY THE RPMS DROP AND FLUCTUATE HIGH AND LOW AND SHUT THE ENGINE OFF. MY TRANSMISSION IS ALSO STARTING TO FAIL BY NOT SHIFTING PROPERLY. USUALLY INTO SECOND GEAR. THE INDICATOR LAMP LIGHT FLASHES WITH MEANS ERROR WITH THE TRANSMISSION. THAT IS MOST LIKELY DUE TO THE POWER TRAIN AUTOMATIC TRANSMISSION TORQUE CONVERTER GETTING WET OR IT IS POWERTRAIN AUTOMATIC TRANSMISSION. ALSO HAVE ISSUES WITH MY MY POWER STEERING THE WHEEL KNOCKS AND SORTA LOCKS UP AT TIMES , FLUIDS HAVE BEEN CHECKED AND WERE PERFECT. I BELIEVE THAT IT'S ASSOCIATED WITH THE STEERING HYDRAULIC SYSTEM FAILURE.
NHTSA complaint #11389530 — an unverified report by a vehicle owner.
3 WEEKS AGO MY FAMILY AND I WAS ALMOST KILLED BY A SEMI-TRUCK ON THE HIGHWAY OUR VEHICLE JUST GAVE OUT IN THE MIDDLE OF THE HIGHWAY I THEN STARTED DOING RESEARCH ON MY VEHICLE I THEN REPORTED THE VEHICLE TO THE SAFETY VEHICLE COMPLAINT AND WAS CONTACTED BY A STAFFING TOOK MY VEHICLE TO THE SAID PLACE IN EL PASO TX CASE FORD MY VEHICLE HAS BEEN DETAINED FOR OVER 2WEEKS THE GENTLE MEN [XXX] A WORKER OF CASA FORD HAS BEEN VERY RUDE AND RELUCTANT TO ACTUALLY SERVICE MY VEHICLE HE SAID THE VEHICLE WOULDN'T FAIL AT SOME POINT IT FINALLY FAILED I ALSO JUST PURCHASED A NEW BATTERY I JUST BOUGHT A WEEK PRIOR TO THE ACCIDENT AND [XXX] SAID THE BATTERY I HAD WAS NO GOOD WHICH IS NOT TRUE AND CHARGED ME 200 FOR A NEW BATTERY I FEEL THAT CASA FORD IS NOT TRYING TO RESOLVE THE ISSUE WITH MY VEHICLE I'M DISABLED AND MY CHILDREN AS WELL THE SAID HE DOESN'T KNOW WHAT IS WRONG THAT IT MAY BE THE TRANSMISSION BUT SOMETHING IS BROKEN AND NOT SHOWING UP WHAT CAN OUR FAMILY LEGALLY DO WE HAVE NO VEHICLE 7000 DOWN THE DRAIN PL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11329840 — an unverified report by a vehicle owner.
TORQUE CONVERTOR DEFECTIVE IN SIMILAR FORD FREESTAR MODELS EDDY'S FORD DEALERSHIP SOLD RECALL VEHICLE AS IS AGAINST STATE & FEDERAL LAWS AND LIED TO DISABLED VETERANS ABOUT REPLACING THE DEFECTIVE TORQUE CONVERTER AFTER DISCOVERY OF RECALL CAUSED PISTON HOLE ENGINE BLOCK AND TRANSMISSION DAMAGE CUTTING OUT NEAR DANGEROUS BRIDGE INTERSECTION.
NHTSA complaint #11322910 — an unverified report by a vehicle owner.
TAKATA RECALL: I HAD THE TORQUE CONVERTER REPLACED, PER RECALL IN 2013 OR 2014, WHEN I LOST POWER IN MY VAN WHILE DRIVING ON THE HIGHWAY IN WA STATE. I BELIEVE MY VAN HAD ABOUT 70,000 MILES AT THAT TIME. I HAVE SINCE MOVED TO TENNESSEE. YESTERDAY, I WHILE DRIVING, VAN DIED AT A STOP SIGN, WHILE MOVING ON THE STREET, TURNING A CORNER, AND THEN WHILE DRIVING, LURCHING FORWARD BEFORE DYING. IT WOULD START, DRIVE A WHILE, THEN DIE AGAIN. I HAD IT TOWED TO A SHOP, WHERE THEY SAY THE NEW TORQUE CONVERTER IS "SHOT" AND TOOK OUT MY TRANSMISSION. IT WILL COST ME $2300-4000 TO REPLACE THE TRANSMISSION. FORD EMPLOYEE LOOKED UP MY VIN # AND SAID IM NOT PART OF A "RECALL" FOR BAD REPLACEMENT TORQUE CONVERTERS, BUT HOW CAN A TORQUE CONVERTER GO BAD....THAT BAD!! IN 5 YEARS... AND 59,000 MILES? MY VAN NOW HAS 138,000 MILES ON IT.
NHTSA complaint #11182127 — an unverified report by a vehicle owner.
I HAVE A 2007 FORD FREESTAR SE. VIN# [XXX]. AT 102,296 MILES THE TRANSMISSION FAILED. I WAS DRIVING IT ON A SIDE STREET AT APPROXIMATELY 15 MILES PER HOUR. I WAS ACCELERATING FROM A STOP SIGN, WHEN THE TRANSMISSION APPEARED TO SLIP INTO NEUTRAL. I LOOKED AND IT WAS STILL IN DRIVE, I TRIED DOWNSHIFTING, PUTTING IT INTO NEUTRAL AND BACK INTO DRIVE AND NOTHING WORKED. I COASTED TO THE SIDE OF THE ROAD AND PUT IT INTO PARK. THAT APPEARED TO WORK. I THEN TRIED USING REVERSE AND IT DID NOT ENGAGE. I THEN TRIED ALL GEARS AND NOTHING HAPPENED. I THEN HAD THE VEHICLE TOWED TO MY HOUSE. I LET IT COOL DOWN AND IT STILL DID NOT WORK. THE TRANSMISSION FLUID IS A CLEAN PINK AND SMELLS BRAND NEW. I PROCEEDED TO DO ONLINE RESEARCH TO DETERMINE THE PROBLEM AND IF IT CAN BE EASILY REPAIRED, WHAT I FOUND WAS VERY INTERESTING. IT WAS A VERY COMMON PROBLEM OCCURRING AROUND 103,000 MILES. MANY (HUNDREDS IF NOT THOUSANDS OF PEOPLE HAD THE SAME ISSUE WITH THIS VEHICLE SPANNING SEVERAL YEARS, MOST NOTABLY FROM 2004 THROUGH 2006. THERE WAS A RECALL ISSUED FOR THOSE YEARS. THERE WAS NOT, HOWEVER, A RECALL FOR THE 2007 MODEL YEAR. THERE ARE NUMEROUS PEOPLE WITH THIS YEAR AND PROBLEM AS WELL. I AM CURIOUS AS TO WHY THE 2007 MODEL YEAR WAS NOT INCLUDED WHEN IT OBVIOUSLY SUFFERS THE SAME ISSUE.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11080128 — an unverified report by a vehicle owner.
WAS DRIVING DOWN THE HIGHWAY AND THE VEHICLE COMPLETELY WOULDN'T ACCELERATE. IT WAS LIKE THE ENGINE WOULDN'T GO. HAD TO HAD IT TOWED WITH CHILDREN IN THE CAR AND I WAS TOLD IT MIGHT BE MY TRANSMISSION.
NHTSA complaint #11063333 — an unverified report by a vehicle owner.
I JUST PURCHASED THIS VEHICLE TODAY. ONCE I DROVE ON THE HIGHWAY TO GET HOME THE TRANSAXEL WARRING LIGHT STARTED FLASHING. AS I LOOKED THAT UP I FOUND THAT THERE WAS A RECALL FOR TORQUE CONVERTER OUTPUT. AS I READ THINGS I SEEN OTHERS HAD SAME ISSUE AND IT WAS THIS THAT CAUSED THE ISSUE.
NHTSA complaint #11047227 — an unverified report by a vehicle owner.
BEFORE IT BROKE DOWN COMPLETELY THE VAN WAS DRIVING FUNNY, LIKE IF IT DIDN'T HAVE ENOUGH STRENGTH ESPECIALLY WHEN I WAS DRIVING HILL BUT ONE NIGHT I WAS DRIVING THE VAN AND SUDDENLY JUST SHUT OFF IN THE MIDDLE OFF THE HIGHWAY. THANKS GOD I DIDN'T HAVE MANY CARS BEHIND ME AND I MANAGE TO AVOID GETTING HIT BY HOLDING MY PHONE OUT THE WINDOW SO TO BE SEEN UNTIL I WAS ABLE TO "DRIVE" TO A SECTION OF ROAD WITH STREET LIGHTS. THE NEXT DAY I HAD IT TOWED TO MY MECHANIC BECAUSE IT WOULD NOT START ANYMORE. THE MECHANIC TOLD ME THERE WAS A LOT OF COMPLAINTS FOR THIS PROBLEM.SO I DON'T KNOW WHAT ARE THEY WAITING FOR TO MAKE THIS AN OFFICIAL RECALL. I FEEL VERY LUCKY MY CHILDREN AND WIFE WERE NOT IN THE VEHICLE DURING THESE PAST INCIDENCES. I WOULD LIKE A RESPONSE FROM YOU ON THIS RECALL MATTER A.S.A.P. THANK YOU.
NHTSA complaint #11034065 — an unverified report by a vehicle owner.
I WAS DRIVING HOME FROM MY WORK WHEN MY VAN SURGED FORWARD AND LOST ALL POWER. I WAS ABLE TO START IT RIGHT BACK UP, BUT AS SOON AS I GAVE IT GAS, IT SURGED FORWARD AGAIN AND LOST ALL POWER. IT RESTARTED AGAIN IMMEDIATELY, BUT IN MY PARKING LOT IT SURGED AND DIED A 3RD TIME. WHEN I ATTEMPTED TO PUT IT IN REVERSE, IT WOULD NOT IMMEDIATELY MOVE IN REVERSE. I HAD TO HIT THE GAS 3 TIMES BEFORE IT WOULD GO INTO REVERSE. THIS ALSO HAPPENED THREE TIMES.
NHTSA complaint #11015936 — an unverified report by a vehicle owner.
WITHOUT WARNING IN HEAVY TRAFFIC THE TRANSMISSION QUIT. WOULD NOT GO FORWARD OR BACKWARD IN ANY GEAR. I HAD ENOUGH MOTION LEFT TO GET IT TO THE SIDE OF THE ROAD. HAD IT TOWED TO A TRANS REPAIR SHOP AND WAS TOLD IT WAS MOST LIKELY THE TORQUE CONVERTER. HE SAID THIS THESE VEHICLES HAVE HAD NUMEROUS TC FAILURES. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION HAD IT HAPPENED IN INTERSTATE TRAFFIC BUT THANK GOD EVEN THOUGH IT WAS IN HEAVY TRAFFIC IS WAS JUST A CITY STREET. I THINK FORD SHOULD BE RESPONSIBLE FOR THE REPAIRS.
NHTSA complaint #11013086 — an unverified report by a vehicle owner.
VEHICLE SUDDENLY AND WITHOUT WARNING WILL NOT ENGAGE ANY GEARS. SHIFTS GEAR WITH NO PROBLEM, BUT IT WILL NOT MOVE WHEN SHIFTED INTO DRIVE, REVERSE, ETC. WE ARE UNABLE TO USE ANY MOMENTUM TO MOVE OFF THE ROAD SAFELY. UPON RESEARCH IT MAY BE RELATED TO THE TORQUE CONVERTER RECALL FROM 2009. VEHICLE HAS 154,700 MILAGE. WE WERE AT A STOPLIGHT WHEN MOTIVE POWER FAILED, MOVING AT ABOUT 10 MPH.
NHTSA complaint #10968476 — an unverified report by a vehicle owner.
2004 FORD FREESTAR [XXX]FORD IS CHARGING ME FOR THE REPAIR FOR THE TORQUE CONVERTER SUBFRAME 3-4 $600~$800 BUSHING KITS ($200 EACH) THEY WANT TO CHARGE ME. I INFORMED THEM THAT ONLY DO THE FACTORY RECALL REPAIRS THE PULLED MY VAN OUT AND TOLD ME THE CANT DO THE REPAIRS, BECAUSE THEY ARE SCARED OF THE BALL JOINTS AND TIE RODS MIGHT BREAK, THEN COMPLAINED ABOUT THE SUBFRAME MY HAVE TO BE CUT TO INSTALL NEW SUBFRAME BOLTS BUSHINGS ETC. JUST TO THEY CAN CONTINUE TO TAKE THE APART TO REPLACE THE TORQUE CONVERTER. THE AGREED TO CHARGE ME 300 LABOR AND TOLD ME TO PICK UP THE PARTS NEEDED SO I PURCHASED 2 TIE-RODS. 2 TRANSAXLES L-R, 2 LOWER CONTROL ARMS WHICH INCLUDED BALL JOINTS. THEY TOOK THE SUBFRAME APART THEN TOLD ME I NEED TO PAY AND ADDITIONAL $500 FOR A USED SUBFRAME FROM THE SALVAGE YARD. INSTEAD OF FORD JUST PREPLACING THE SUBFRAME 4 BUSHINGS AND BOLTS KITS $67.00 AT PARK FORD 400 WEST AVENUE TALLMADGE OHIO 44278, THEY WANT TO CHARGE ME I NEEDED TO GET A NEW SUBFRAME BOLTS AND THAT THE SUBFRAME IS NOT MADE ANYMORE AND 3-4 $600~$800 EACH. THEN THEY WANT TO CHARGE ME $300 EXTRA LABOR FOR CUTTING THE FRAME/ AND WELDING IT BACK SHUT TO INSTALL WASHER(BOLT ANCHORS ) THEN RESEAL IT, AND TO UNINSTALL THE OLD PARTS AND INSTALL THE NEW PARTS WHICH THEY HAVE TO REMOVE TO PERFORM THE FACTORY RECALL REPAIRS. SO THIS REPAIR IS GOING TO COST ME 392.20 FOR PARTS 300 LABOR, 800 SUBFRAME BUSHINGS $1492.2 IF PURCHASE ELSEWHERE AROUND $26 EACH I AM A USA DISABLE VETERAN STUDYING FORM CISCO CCNA 200-105 EXAM AND SO I CAN BETTER SUPPORT MY ADULT SPECIAL NEED DAUGHTER [XXX] ,I AM [XXX] FORD HAD MY VAN FRIDAY 24TH 2017 ITS MARCH 1ST 2017 AND THEY ARE SEARCHING FOR WAYS TO CHARGE ME MORE MONEY. WHILE I HAVE TO WALK TO MY DESTINATIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10957728 — an unverified report by a vehicle owner.
02 06 2016 THE FIRST PROBLEM WITH SUBFRAM BREAKING , I WAS AT SAVEALOT 123 ST CLAIR AVENUE 44108, STARTED MY ENGINE AND SHIFTER GEARS THE ENGINE STARTED I SHIFTED GEARS AND IT LOTS POWER AND RESTARTED, THE VEHICLE JUMPED AND A LOUD GRINDING PARK FORD 400 WEST AVENUE TALLMAGE OHIO 44278 I PURCHASED TWO BOLTS W711082-S439 PURCHASED 2 BOLTS ONE BROKE AND I SPOKE TO THE MANAGER/ OWNER AND I WAS TOLD TO RETURN THE BOLT AND THE WOULD PROVIDE ME A NEW ONE. AT THE TIME THEY HAD A KIT THAT WAS $65.00 THE KIT HAD THE BOLT STEEL WASHER, RUBBER 2 BUSHING AND A ANCHOR ( WHAT THE BOLT SCREWS INTO. 2ND TIME I WAS IN EAST CLEVELAND SAME THING HAPPEN WITH A CHUCK- HOLE, I REPAIRED THE VAN AGAIN, THIRD TIME EAST 123 SUPERIOR BY DAY CAR VAN LOST POWER AND LOUD GRINDING, 3 TIME SAME BOLT SNAPPED IT WAS REPAIRED AGAIN, RALLYS E105 ST CLAIR AVENUE CHUCK HOLES BOTH THE RIGHT FRONT AND REAR SUBFRAME BOLTS SNAPPED IN THE MIDDLE OF ST' CLAIR OFFICER YOUNG AND OFFICER KING PARKED BEHIND ME WHILE I FIXED THE VEHICLE SO I COULD GET IT HOME EAST 105 AND ELK AVENUE, REAR SPARE SUBFRAM INSTALLED, AND THE FRONT WAS CHAINED LOCKED AND SECURED WITH CABLE JUST INCASE THE LOCKED CHAINS FAILED, I CALLED FORD THE SAID TO SLOWLY DRIVE IT OUT TO THEM,TOWING, MY INSURANCE COMPANY WAS CALLED AND THEY ENSURED TOWING WAS ADDED BUT I'D HAVE TO PAY UP FRONT AND GET PAID BACK, IT THE END OF THE MONTH AND I'M A DISABLED USAF VETERAN ON A FIXED INCOME SO THIS WAS NOT GOING TO WORK. I WAS BLESSED TO GET THE VAN OUT TO FORD UNDER IT OWN POWER YES I PRAYED ALL THE WAY TEARS IN MY EYES. FORD WANT TO CHARGE 300 LABOR I PURCHASED 296.83 PARTS, 95.38 PARTS BECAUSE FORD FEARED THIS PARTS WOULD BREAK, NOW COME FORD WANTING TO CHARGE 4X @220. [3F2Z5C148 I BOLT I BUSHING 2 PIECES? ] =$880 +296.38+95.38+300 PREDICTED TOTAL 1,572.20 THIS RECALL IS NOT FREE OF CHARGE, SAW KIT FOR $65 ON 2/6/2016
NHTSA complaint #10957961 — an unverified report by a vehicle owner.
ON NOVEMBER I WAS GOING SHOPPING WITH MY TWO KIDS,OUT OF THE SUDDEN MY VAN STOPPED IN THE INTERSECTION OF WASHINGTON AND MILES, I DIDN'T KNOW WHAT WAS GOING ON, I PUSHED IT TO THE SIDE OFF THE ROAD. IT DIDN'T TURN ON SO I CALLED THE TOW TRUCK. WE'RE BEING TRYING TO FIXED IT BUT NOW IT JUST DOESN'T SHIFT. IT IS UNKNOWN AS TO WHAT CAUSED THE PROBLEM.
NHTSA complaint #10946490 — an unverified report by a vehicle owner.
TAKATA RECALL - 2005 FORD FREESTAR VAN 135,000 MILES..... TRANSMISSION FAILURE 3 (MARCH 2012) (JULY 2007) TIMES IN 11 YEARS. RECALL ISSUED FOR SAME EXACT VAN BUILT AT OTHER PLANT BUT DOES NOT COVER MY VAN. I DON'T UNDERSTAND THIS AS FORD SAYS THAT THEY USE THE SAME PARTS AT ALL LOCATIONS. WAS DRIVING VEHICLE AND LOST ALL POWER (BREAKS, STEERING ECT.). HAVE ALMOST WRECKED MULTIPLE TIMES DUE TO THIS ISSUE. WE HAVE CONTACTED FORD AND HAVE ONLY BEEN TOLD HOW SORRY THEY ARE THAT WE ARE HAVING PROBLEMS. DEALERSHIP SERVICE MANAGER ACCUSED US OF SAID VEHICLE IN AREA WITH LOST OF WATER.
NHTSA complaint #10883528 — an unverified report by a vehicle owner.
MY VAN SUDDENLY WENT OUT OF GEAR AND THE VAN LURCHED FORWARD, WHILE DRIVING AT ABOUT 35 MPH. THANKFULLY WE WERE IN TOWN, AND NOT GOING A FASTER SPEED OR ON A MAJOR HWY! AFTER COASTING TO A SAFE PLACE, WE FINALLY MANAGED TO GET IT TO GO BACK INTO GEAR FOR A SHORT TIME. AFTER SEVERAL ATTEMPTS, WE MANAGED TO GET IT HOME. IT REFUSES TO GO INTO GEAR NOW AND HAS BEEN PARKED SINCE THEN. I KNOW THERE HAS BEEN A RECALL ON THE TORQUE CONVERTER FOR THIS MAKE AND MODEL, AND THOSE CUSTOMERS HAVE EXPERIANCED THE EXACT SAME SYMPTOMS AS MY VAN. THIS IS OBVIOUSLY A PROBLEM WITH A LOT MORE VANS THAN ORIGINALLY THOUGHT AND THE RECALL NEEDS TO BE EXTENDED TO OTHER VIN #S, INCLUDING MINE.
NHTSA complaint #10824833 — an unverified report by a vehicle owner.