45 of the
1,580 complaints filed about the Ford Fusion Hybrid
are about the stability control —
3% of everything owners reported.
The worst model year for it is 2010.
45
Complaints
3%
Share of all complaints
2
Crashes
0
Fires
Stability & Traction Control complaints by model year
The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving at approximately 20 MPH, the "Check Brake System" message was displayed on the instrument panel and the brakes failed to engage while the brake pedal was depressed. The contact stated that upon depressing the brake pedal to the floorboard, the vehicle responded as needed. The ABS and traction control warning lights were illuminated. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.
NHTSA complaint #11642576 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The traction control and power steering assist warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the electronic power steering gear motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.
NHTSA complaint #11603387 — an unverified report by a vehicle owner.
WHILE DRIVING ON THE HIGHWAY SCHEDULE STEERING SERVICE CAME UP ON THE DASHBOARD. JUST AFTER PULLING OVER THE POWER STEERING FAILED AND I COULD NOT CONTROL THE STEERING AS IT WAS SUDDENLY EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL. THIS IS AN EXTREMELY DANGEROUS SITUATION WHICH APPARENTLY BOTH FORD AND THE SAFETY BOARD ARE AWARE OF. WHY ON EARTH WOULD THE 2011 MODELS BE RECALLED FOR THIS IDENTICAL PROBLEM, BUT NOT THE 2010 MODELS WITH THE SAME PART. MY FAMILY COULD HAVE BEEN KILLED- WOULD THAT HAVE TRIGGERED A RECALL ?
NHTSA complaint #11299910 — an unverified report by a vehicle owner.
MY DASH WARNING LIGHTS FOR THE BRAKE SYSTEM, ADVANCED TRACTION CONTROL, BRAKE FAILURE, AND CHECK ENGINE LIGHT CAME ON ALL OF A SUDDEN AND MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WHEN I WAS COMING TO A STOP... ALMOST CAUSING AN ACCIDENT. MY BRAKE PADS AND ROTORS ARE ALL IN GOOD SHAPE. MY TIRES ARE IN GREAT SHAPE AS WELL. THERE WAS NO WARNING BEFORE THE PEDAL WENT STRAIGHT TO THE FLOOR.
NHTSA complaint #11231854 — an unverified report by a vehicle owner.
LOSS OF POWER STEERING WHILE DRIVING, BARELY ABLE TO KEEP CONTROL AS IT HAPPENED MID TURN AND HAD TO STEER AWAY FROM CURB AS THE STEERING WHEEL WAS MOSTLY LOCKED UP. ERROR CODES INCLUDING STEERING ASSIST FAULT, ADVANCED TRACK FAULT, AND HIII START FAULT APPEARED AND STEERING WHEEL STAYED LOCKED UP. ATTEMPTED TURNING VEHICLE OFF AND ON BUT ERRORS AND STEERING WHEEL FAILURE REMAIN.
NHTSA complaint #11216917 — an unverified report by a vehicle owner.
POWER STEERING FAILURE AFTER WARNING AS VEHICLE WAS STARTED. I WAS ABLE TO DRIVE WITH SUPERHUMAN EFFORT DIRECTLY TO THE NEAREST FORD DEALER IN ESCONDIDO, CALIFORNIA WHERE WE WERE WHEN THE INCIDENT OCCURRED. INTERNET SOURCES INDICATE THAT THIS FAILURE IS COMMON AND WE IDENTIFIED A RECALL RELATED TO THE ISSUE. THE DEALER REPLACED THE POWER STEERING RACK AND REFUSED TO APPLY THE KNOWN ISSUE RECALL. THE DEALER STATED THAT ALTHOUGH OUR VEHICLE WAS MANUFACTURED IN THE HERMOSILLO PLANT DURING THE TIME PERIOD STATED IN THE RECALL, OUR VIN DID NOT REGISTER THE RECALL.
NHTSA complaint #11204156 — an unverified report by a vehicle owner.
TAKATA RECALL-DROPPED MY 2010 FUSION OFF ON WEDNESDAY AFTER 4 MONTHS WAITING FOR THE PART TO BE IN. ASKED TO HAVE AN OIL CHANGE DONE WHILE IT WAS BEING WORKED ON. I GO TO PICK IT UP SATURDAY AND DROP OFF THE RENTAL ONLY TO FIND MY VEHICLE WITH NO POWER STEERING, POWER STEERING FAULT, SERVICE ADVANCE TRAC SYSTEM. I RECENTLY HERNIATED A DISC IN MY BACK AND DO NOT POSSESS THE STRENGTH TO TURN THE WHEEL, RENDERING THE VEHICLE UNSAFE TO DRIVE WITHOUT POWER STEERING. MY FUSION NEVER LEFT THE SERVICE BAY. I GET A CALL MONDAY FROM SHEEHY FORD SERVICE, TELLING ME THAT I NEED A NEW RACK AND PINION TO THE TUNE OF $2400, DUE TO THE ELECTRONIC STEERING BEING AN ENCLOSED UNSERVICEABLE SYSTEM. SHEEHY REFUSED TO ACKNOWLEDGE THAT THEY CAUSED THIS FAILURE DURING THE COURSE OF MY OIL CHANGE AND RECALL REPLACEMENT OF THE PASSENGER SIDE AIRBAG. THEY QUOTED ME $1049 FOR AN AFTER MARKET RACK AND OFFERED TO PAY FOR IT IF I COULD PROVE THAT IT WAS SOMETHING THEY DID TO CAUSE THE FAILURE. AFTER HOURS OF SPEAKING TO THE SERVICE MANAGER AND ASSISTANT MANAGER THEY TOLD ME THAT THEY STOPPED PAYING FOR THE RENTAL WHEN I DID NOT DRIVE MY UNSAFE VEHICLE HOME. BY WEDNESDAY WAITING FOR A RETURN PHONE CALL ABOUT ANY OTHER OPTIONS AND CALLING FORD BECAUSE THERE WAS A RECALL FOR THE POWER STEERING ON 11S AND 12S, AS SUGGESTED BY THE SERVICE MANAGER, I TOLD THEM TO GO AHEAD AN ORDER THE AFTER MARKET RACK. THURSDAY THEY CALL TO TELL ME ITS READY. AS I RUN HOME TO GRAB THE KEYS FOR THE RENTAL, LEAVING IT IN FRONT OF MY HOUSE WITH MY PHONE, COMPUTER, AND OTHER ITEMS STILL INSIDE, FORD HAD SENT A TOW TRUCK TO REPOSSESS THE RENTAL. COUNTY POLICE BEING CALLED, RENTAL TOWED, CAB TO THE DEALER, PAY THE $1049, AND END UP GETTING CHARGED OVER $300 BY THE RENTAL COMPANY SINCE FORD REFUSED TO PAY WHILE THE POWER STEERING ISSUE WAS BEING ARGUED. UNSAFE AND ABSOLUTELY APPALLING BY SHEEHY AND FORD.
NHTSA complaint #11163116 — an unverified report by a vehicle owner.
ACCORDING TO FORD CAR NEEDS HCU UNIT AND ECU. JUST HAD THE CAR FULLY SERVICED AND NEW BRAKES ALL AROUND. TIRES ARE NEW AS WELL. FORD WANTS $3000 TO REPLACE THE HCU AND ECU AND DRAIN THE BRAKE FLUID. I THINK I'M GONNA HAVE TO SCRAP THE CAR.
NHTSA complaint #11162791 — an unverified report by a vehicle owner.
VEHICLE LOST POWER STEERING ONE YEAR AGO AND DEALER REPAIRED. VEHICLE LOST POWER STEERING AGAIN. WARNING LIGHT CAME ON AS SOON AS I TURNED THE WHEEL ON THE FIRST CORNER THAT POWER STEERING AND STABILITY NEEDED CHECKING. ONCE VEHICLE WAS TURNED OFF AND BACK ON AGAIN, LOST ALL POWER TO THE STEERING MAKING IT EXTREMELY DIFFICULT TO STEER THE VEHICLE. VERY DANGEROUS SITUATION AND APPARENTLY WHAT THEY DID TO FIX IT THE FIRST TIME WAS NOT EFFECTIVE. I SEE THERE IS SOME SORT OF RECALL ON THE 2012 FORD FUSION HYBRIDS BUT DESPITE ALL THE COMPLAINTS NOBODY HAS EFFECTIVELY ADDRESSED THE ISSUE.
NHTSA complaint #11154377 — an unverified report by a vehicle owner.
HAVE FOUND ONLINE THAT THERE ARE TWO RECALLS IN PROCESS ON MY VEHICLE THAT THE DEALERSHIP DID NOT NOTIFY ME OF. ALSO, THERE IS A PROBLEM WITH THE CAR SURGING FORWARD WHEN ACCELERATING FROM A STATIONARY POSITION. THIS POSES A HAZARD OF ME ACCIDENTALLY HITTING ANYTHING IN FRONT OF ME WHEN TAKING OFF.THIS HAS BEEN HAPPENING EVER SINCE I LEASED THE CAR IN MAY OF 2018. I DO NOT REMEMBER HOW MANY MILES WERE ON THE CAR AT THE TIME.
NHTSA complaint #11152332 — an unverified report by a vehicle owner.
I WAS DRIVING RIGHT BEFORE ENTERING THE HIGHWAY WHEN MY BRAKES SUDDENLY WENT OUT AND THE SERVICE ADVANCTRAC AND POWER STEERING LIGHTS CAME ON. I STOPPED MY CAR AT THE LIGHT AND PROCEEDED TO TURN IT OFF AND THEN BACK ON. THE PROBLEM SEEMS TO HAVE WENT AWAY; HOWEVER, THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.
NHTSA complaint #11129342 — an unverified report by a vehicle owner.
AT RANDOM WHILE CAR IS ON AT ANY TIME AND ANY SPEED (PARKED AND JUST TURNED ON, AT A RED LIGHT, DRIVING ON FREEWAY OR CITY DRIVING, TURNING OR DRIVING STRAIGHT.) REAR PARKING AID IS DISABLED WITH LIGHT TURNED ON, AIRBAG LIGHTS TURN ON, SERVICE ADVANCE TRAC LIGHT TURNS ON, THE POWER STEERING GOES OUT ALL THE SAME TIME. THEN RANDOMLY TURNS OFF AND DRIVES NORMAL AGAIN AT ANYTIME ( SHORTLY AFTER THE PROBLEM OCCURS, SOMETIMES IT STAYS ON AN ENTIRE DRIVE 1HR+ EVEN IF PARKED AND TURNED CAR COMPLETELY OFF AND ON AGAIN) THIS HAS BEEN BROUGHT INTO THE DEAL MULTIPLE TIMES WITH IT OCCURRING AGAIN SHORTLY AFTER BEING "FIXED"
NHTSA complaint #11089941 — an unverified report by a vehicle owner.
4/18/17 I WENT TO LEAVE MY HOME IN MY 2012 FORD FUSION HYBRID AND AS I PULLED OUT OF MY HOUSE AND PROCEEDED TO MY FIRST STOP LIGHT, I WAS IN MOTION GOING DOWNWARD ON A SLIGHT HILL IN MY NEIGHBORHOOD AND I NOTICED MY BREAKS JUST DROP TO THE FLOOR AND BREAK PEDALS SEEMED TO STIFFEN IN THEIR FLEXIBILITY AND I WAS HEADED STRAIGHT FOR A RED LIGHT. I WAS EXTREMELY TERRIFIED AND DID THE BEST I COULD TO MAINTAIN THE CAR UNDER MY CONTROL.. I NOTICED THE DASH WAS FULL OF RED LIGHTS SAYING 'CHECK BREAK SYSTEM ' AND ABS LIGHTS WERE ON AS WELL ASS 2 TRACTION CONTROL LLIGHTS. HAD WEATHER CONDITIONS BEEN DIFFERENT AND MY SON BEEN IN THE CAR THIS COULD HAVE POSED A THREAT TO OUR LIVES. IT'S EXTREMELY DANGEROUS AND QUITE UNPLEASANT TO IMAGINE WHAT FEELS LIKE LOOSING YOUR BREAKS. BUT I DON'T BELIEVE THIS IS THE CASE!! UP UNTIL NOW I HAVE NOT HAD ANY ISSUES WITH MY BREAKS, NEVER SHOWN ANY SIGNS TO BE CONCERNED WITH ABS THE CAR HAS 32K MILES ON IT SHOULDN'T NEED BREAKS OR MASTER C IT'S A FAULTY ABS MODULE.. I DON'T BELIEVE ANYTHING IS ACTUALLY WRONG WITH THE CAR. AFTER I PULLED OVER I TURNED CAR OFF AND BACK ON AFTER CHECKING IN OUT A FEW TIMES I STARTED THE CAR AND NOTICED IT LOOKED NORMAL FOR A SECOND UNLIKE OTHER TRYS SO I STARTED TO DRIVE BREAKS FELT FINE CAME BACK UP LIKE NORMAL AND CAR WORKED BUT AFTER 20 SECONDS OF DRIVING IT' CUT BACK OUT FLASHING RED WARNING SIGNS AND BEEPING. BREAKS SINK DOWN AND BECOME HARD TO CONTROL. I SEE THIS IS COMMON PROBLEM I NEED THIS FIXED I'M EXTREMELY UP SET HOW AFTER 32K THIS GOES OUT AND IS NOT A SMALL FIX.
NHTSA complaint #11088984 — an unverified report by a vehicle owner.
THIS CAR IS THE SECOND FUSION HYBRID I HAVE. THE 2015 AND 2016 HYBRID TITANIUM HAD THE SAME ISSUES. I CHANGED ONE FOR THE OTHER IN HOPE THE PROBLEM WOULD BE GONE. ALMOST EVERYTIME I DRIVE IN LOW SPEEDS, CIRCA 15MPH UP TO 30MPH ON UNLEVELED PAVEMENT WITH SETTS THE FOLLOWING LIGHTS TURN ON: ADVANCE TRAC, ABS, HILL ASSISTANT CONTROL. WHILST THOSE LIGHTS ARE ON, NONE OF THOSE FUNCTIONS WORKS. AS IT HAPPENED IN 2015 AND STILL HAPPENS IN MY 2016. IVE COMPLAINT TO FORD, BUT THEY NEVER GAVE ME A SOLUTION. I BELIEVE IT IS SOFTWARE PROBLEMS IN ABS MODULE. BUT NO UP TO DATE CALIBRATION FILES HAVE RESOLVED THIS ISSUE. IT HAPPENS FREQUENTLY, SO I WILL INPUT THE FIRST TIME IT HAPPENED WITH THE OLDER CAR (2015). I KNOW THAT NHTSA HAVE BEEN INVESTIGATING A SIMILAR ISSUE WITH 2009 TO 2011 FUSIONS. BUT I HAVE NO IDEA ABOUT THE CLOSURE OF THOSE CASES NEITHER WHETHER THERE IS ANY OTHER INVESTIGATION GOING ON. I LIVE IN BRAZIL, BUT HERE, THE GOVERNMENT AND FORD DO NOT CARE ABOUT CUSTOMERS AS USA CARES. SO I HOPE THAT AN INVESTIGATION IN USA COULD OBLIGE FORD OF BRAZIL MAKE THE REPAIRS TO FUSIONS SOLD HERE AS WELL. I WILL INPUT AN ADDRESS OF RELATIVES WHO LIVE IN SAN FRANCISCO. MY PHONE WILL BEGIN WITH +553
NHTSA complaint #11088368 — an unverified report by a vehicle owner.
DURING BREAKING AT APPROX. 15-20MPH THE BREAK PEDAL BECAME VERY SOFT AND LOST MOST (90%) OF THE BREAKING POWER. THE DASH BREAKING AND STABILITY CONTROL WARNING LIGHTS FLASHED. THE ELECTRONIC EMERGENCY BREAK ENGAGED AND WOULD NOT DISENGAGE. CAR HAD TO BE TOWED TO LOCAL DEALERSHIP.
NHTSA complaint #11084409 — an unverified report by a vehicle owner.
TWICE NOW THE CAR DRIVES FINE AND ALL OF A SUDDEN POWER STEERING FAILS AND ADVAN TRAC ERROS AND MAKES THE CAR BASICALLY IMMOBILE AND VERY DANGEROUS. THE FIRST TIME THE VEHICLE CLEARED ITSELF AFTER IT WAS BALE TO BE PARKED AND SAT FOR AN HOUR. CURRENTLY IT STRANDED AND IMMOBILE.
NHTSA complaint #11074457 — an unverified report by a vehicle owner.
SISTER WAS DRIVING A 2011 FORD FUSION HYBRID HOME FROM WORK ON THE FREEWAY GOING ABOUT 80MPH AS SHE LOST POWER STEERING. SHE WENT UP AN EMBANKMENT AND FLEW THREW THE AIR AND HIT A PILLAR. WE KNOW ADVANCE TRAC LIGHT WAS COMING ON THE DAY BEFORE THAT FROM HER GOOGLE ACTIVITY. SHE WILL NEVER BE ABLE TO TELL US BECAUSE SHE DIED IN THE CRASH THAT WAS CAUSE FROM THE POWER STEERING LOSS ON 8/29/17. SHE WAS 17 YRS OLD. THIS IS A TRAGIC LOSS FOR OUR FAMILY AND IS NOT OK FOR FORD TO SELL CARS LIKE THIS. SOMEONE DO SOMETHING!!!!
NHTSA complaint #11044929 — an unverified report by a vehicle owner.