149 of the
1,580 complaints filed about the Ford Fusion Hybrid
are about the transmission —
9% of everything owners reported.
The worst model year for it is 2010.
149
Complaints
9%
Share of all complaints
2
Crashes
0
Fires
Transmission & Drivetrain complaints by model year
2019 Ford Fusion Hybrid SE. Vehicle experienced a “Stop Safely Now” warning with hybrid system shutdown, occurring both while driving and while parked/idling, causing jerking symptoms. This puts driver and other roadway users at risk, as loss of power/propulsion can occur without warning while in motion. Vehicle also set a P0073 (ambient air temperature sensor circuit high) fault code. The ambient air temperature sensor was replaced (Ford part numbers AU5Z-12A647-B / FC4Z-12A647-A) but the underlying issue has not been fully resolved and diagnostics are ongoing. Vehicle also had a prior transmission replacement (January 2023). Vehicle has also had extreme, unresolved electrical issues: fuses repeatedly burning out, lights burning out, two horns replaced due to failure, backup camera display turning blue/failing, and dashboard warning lights randomly illuminating. The dealership has confirmed electrical issues are occurring but has not been able to identify the root cause despite inspection. Issue has been confirmed/reproduced by a dealer. Vehicle and components are available for inspection upon request. Exact onset date of symptoms is UNKNOWN, but warning lamps and jerking preceded the “Stop Safely Now” shutdown events.* problems have been ongoing since purchase of the vehicle in 2019. Ongoing still in 2016
NHTSA complaint #11752200 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle failed to respond normally while depressing the brake pedal. Several unknown warning lights were illuminated during the failure. The failure caused the steering wheel to lock up, the brake pedal became extremely firm, and the accelerator pedal became inoperable. Additionally, the exterior lights shut off unexpectedly and the vehicle lost electrical power. The vehicle was safely pulled into a parking lot, and the contact waited for several minutes before restarting the vehicle. The vehicle was restarted; however, 30 seconds after resuming driving the vehicle shut off again. The vehicle was towed to a Ford dealer; however, the mechanics were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 179,000.
NHTSA complaint #11747119 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, there was an abnormally loud sound coming from the engine compartment after the vehicle had switched from electric to gasoline. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 86,300.
NHTSA complaint #11677755 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the contact heard a rattling sound coming from the transmission. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for further assistance. The failure mileage was approximately 105,254.
NHTSA complaint #11657575 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving 65 MPH and approaching a stop, the vehicle jerked forward. The contact veered to the right to avoid crashing with another vehicle. No warning light was illuminated. The local dealer was contacted, and the vehicle was taken to the dealer and was diagnosed with transmission failure. The contact stated that the vehicle was repaired under an unknown related recall. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,189.
NHTSA complaint #11632767 — an unverified report by a vehicle owner.
1. What component or system failed or malfunctioned, and is it available for inspection upon request? - The transmission has failed twice. The first time it was replaced by a licensed dealer. The second time is current. It is available for inspection upon request. 2. How was your safety or the safety of others put at risk? -We were stranded on the highway in Missouri. The second time the car failed was during winter weather with two small children, putting us at significant risk due to exposure to extreme cold and the dangers of being stuck on the side of the highway. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, the problem was confirmed by a dealer/service center after the first failure, and it has occurred again. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? - Yes, it has been inspected by a dealer, but not by the manufacturer, police, or insurance representatives. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? - Yes, the first time it failed we got an engine overheating error. The second time it failed we got the "wrench" error code. These warning signs occurred as the problem occurred and did not give us any time to get the car to safety.
NHTSA complaint #11628870 — an unverified report by a vehicle owner.
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 142,000.
NHTSA complaint #11623417 — an unverified report by a vehicle owner.
The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving 20 MPH, there was an abnormal sound coming from the front of the vehicle. The vehicle was driven to the dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 76,000.
NHTSA complaint #11619359 — an unverified report by a vehicle owner.
The contact's mother owns a 2018 Ford Fusion Hybrid. The contact stated while his mother was pulling into a parking space, the vehicle abruptly stopped independently. The driver noticed that the vehicle had shifted to park(P) independently, and the gear shifter was stuck in park(P). An unknown warning light was illuminated. The driver turned off and restarted the vehicle; however, the gear shifter remained stuck in park(P). An independent mechanic arrived on the scene but was unable to correct the failure. The vehicle was towed to an independent mechanic to be diagnosed. The vehicle was not yet diagnosed or repaired. The dealer was notified of the failure and advised the contact to schedule an appointment for diagnostic testing. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
NHTSA complaint #11618124 — an unverified report by a vehicle owner.
In Mid-August I was sitting at a stop light about to turn left. I was about the 3rd car in line. The light turned, and the first car turned left, and we inched up the car in front of me was able to turn, and the traffic was clear enough for me to also make the turn. However, in the middle of the turn my car didn’t stall out but lost all acceleration. I was pushing the gas, but while the car coasted forward it didn’t begin the drive. However, I never lost power. It was like the car jumped from “Drive” into “Neutral” and I coasted through the turn. I hesitated slightly and then pushed on the gas. The engine made sound but no movement other than coasting. Finally, I felt a small jolt and the car started moving forward. I was able to clear the intersection and was back in Drive mode. At that time the “Engine Warning” light came up on the dash. The car was able to move, nothing else seemed to have a problem, breaks still worked, I pulled into a parking lot. I pulled over, parked, but did not turn the car off immediately. I was able to drive forward and back-up while in the parking lot, as well as make turns. After about a minute I turned the car off to see if the car would automatically “fix itself”. I waited about three minutes and then started the car again, and it started without any problem, but the Warning light was still on. I left the parking lot and was able to drive with the Engine Warning light was still on, but no problem with anything else. I drove about five miles toward home when the Warning light turned OFF. I drove to Oxmoor Ford for service, but the service department was closed. I then drove to AutoZone where they did an initial plug into see if they could find what caused the problem. They were not able to determine anything. I returned home and made the appointment for the Oxmoor Ford service center. The car service cost me $7371.17.
NHTSA complaint #11617145 — an unverified report by a vehicle owner.
The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted with the transmission warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, a case was opened, and the contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 48,000.
NHTSA complaint #11615241 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving 40 MPH, the vehicle shut off unexpectedly. The message that the engine was overheating was displayed. The check engine warning light was illuminated. The RED Triangle Symbol (Master Warning Light) was illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission was leaking and that the hybrid system, battery, and engine needed to be replaced. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed there were no open recalls on the VIN related to the failure. The contact was then referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 180,000.
NHTSA complaint #11598600 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Fusion. The contact stated that when the vehicle was turned on, the contact heard a loud sound emanating from the engine compartment. On another occasion, while driving at various speeds, the vehicle started shaking. Additionally, when the vehicle was in the park(P) position the vehicle continued to move inadvertently. The parking brake was applied to stop the vehicle. The vehicle was taken to a dealer where it was diagnosed that the loud noise was from the shifting from the hybrid to gasoline and that the bushing bearings and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 130,000.
NHTSA complaint #11576866 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the contact heard a loud grinding sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed transmission bearing and that the transmission needed to be replaced. The vehicle was not repaired. The contact was informed about TSB: 22-2396 however, the contact was informed that the vehicle could not be repaired under the TSB. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 104,000.
NHTSA complaint #11576027 — an unverified report by a vehicle owner.
Driving down the road and suddenly all the lights came on and lost power steering there was no warning. Nothing. It stopped working. I then see something today in regards to this being an issue and when I contact ford about it was nothing we can do. Ford did not make this very public and I bet if you people expanded this to other newer models and made it public you might find more people that have had the same issue and thought it was just their car.
NHTSA complaint #11571624 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while sitting in the passenger seat as their husband was driving through a fast food drive-through and attempting to make a left turn the power steering suddenly failed. The dashboard was illuminated with several different lights, meanings unknown, however, there were no warning lights before the failure occurred. The driver had used an excessive amount of force to pull to the side where he turned the vehicle off and then restarted it to regain proper function. The failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that the electrical power assist system failed. The independent mechanic informed them that the failure was related to NHTSA Campaign Number: 15V250000 (Steering) and referred them to Ford. The dealer was contacted and informed that the VIN was not included in the NHTSA Campaign Number: 15V250000 (Steering) but was included in NHTSA Campaign Numbers: 22V413000 (Power Train) and 20V331000 (Locks, Latches ) . The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in NHTSA Campaign Number: 15V250000 (Steering) then referred them to NHTSA. The approximate failure mileage was unknown.
NHTSA complaint #11559858 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Fusion. The contact stated that the gear shifter failed to move out of park. The vehicle had been towed to the dealer. The dealer diagnosed that the transmission range control module had failed. The gear shifter was replaced; however, the failure persisted. The contact was informed that the transmission range control module needed to be replaced but was not yet replaced. The contact learned that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The approximate failure mileage was 94,000.
NHTSA complaint #11556407 — an unverified report by a vehicle owner.
I purchased a used car from a dealership in Orlando, FL, on May 5th this year. The vehicle has been experiencing a recurring issue of a battery drain, and despite multiple visits to authorized Ford service centers and leaving the car with the dealership for repairs, the problem persists. My ability as a customer to work and move around has been severely affected. The dealership claims no liability, but evidence suggests they were aware of the issue before selling the car. The service advisor admitted the problem existed before the purchase, providing repair orders from a different Ford location as proof. Currently, Ford is requesting 15 additional hours of labor for diagnosis, but the dealership refuses to approve it, leaving me with a non-functional vehicle. I suspect the vehicle's Power Control Module needs reprogramming due to a recall (Customer Satisfaction Program 17B38), but the VIN lookup shows no recalls associated with the car despite the model, year, plant city, build dates, as well as the reason for the recall matching. I, as the customer, am unable to use the purchased product, and Ford refuses to provide me with a response or any resolution as they “will not do anything until those 15 hours of labor = $3000 are not approved”, at the same time, financial constraints prevent me from approving the needed labor hours for diagnosis. Customer Satisfaction Program 17B38 Reason for this program: In some of the affected vehicles, if the ignition is briefly powered on and off, the PCM may not complete the shutdown process. As a result, the PCM will remain powered which results in excessive current draw and can lead to a drained battery. Affected vehicles Vehicle: Fusion Model Year: 2017 Plant City: Hermosillo Build Dates: 10/16/2015 - 08/02/2017
NHTSA complaint #11556260 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound at the hood of the vehicle. No warning lights was illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was repaired however, the contact stated that two years later the failure recurred. The manufacturer was notified of the failure and the contact was informed that there were no programs to assist with the repair. The failure mileage was approximately 115,000.
NHTSA complaint #11549452 — an unverified report by a vehicle owner.