Owners have filed 166 complaints
about the 2011 Ford Fusion Hybrid with NHTSA between 2014 and 2024.
The largest single group is the steering.
Across this model's run it ranks 6 of 11 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 58
Against the median year of the Ford Fusion Hybrid. 50 means typical for this
model; 100 means roughly double.
Severity — 53
10.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 18
11% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2011 compares with every other Ford Fusion Hybrid
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
10.8%
10,000 – 24,999 miles
75.4%
25,000 – 49,999 miles
1511.6%
50,000 – 74,999 miles
4635.7%
75,000 – 99,999 miles
2922.5%
100,000 – 149,999 miles
2620.2%
150,000+ miles
53.9%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2014peak 13Nov 2024
NHTSA investigations into the 2011 Ford Fusion Hybrid
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
PE14030Opened 2 Oct 2014Closed 10 Sep 2015STEERING:ELECTRIC POWER ASSIST SYSTEM
Electric power steering failure
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with...
EA12009Opened 12 Dec 2012Closed 12 Jun 2014VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Floor mat interference with accelerator
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated c...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 69,800 milesCeres, CACrash1 killed
STEERING
SISTER WAS DRIVING A 2011 FORD FUSION HYBRID HOME FROM WORK ON THE FREEWAY GOING ABOUT 80MPH AS SHE LOST POWER STEERING. SHE WENT UP AN EMBANKMENT AND FLEW THREW THE AIR AND HIT A PILLAR. WE KNOW ADVANCE TRAC LIGHT WAS COMING ON THE DAY BEFORE THAT FROM HER GOOGLE ACTIVITY. SHE WILL NEVER BE ABLE TO TELL US BECAUSE SHE DIED IN THE CRASH THAT WAS CAUSE FROM THE POWER STEERING LOSS ON 8/29/17. SHE WAS 17 YRS OLD. THIS IS A TRAGIC LOSS FOR OUR FAMILY AND IS NOT OK FOR FORD TO SELL CARS LIKE THIS. SOMEONE DO SOMETHING!!!!
NHTSA complaint #11044929 — an unverified report by a vehicle owner.
at 69,800 milesCeres, CACrash1 killed
ELECTRICAL SYSTEM
SISTER WAS DRIVING A 2011 FORD FUSION HYBRID HOME FROM WORK ON THE FREEWAY GOING ABOUT 80MPH AS SHE LOST POWER STEERING. SHE WENT UP AN EMBANKMENT AND FLEW THREW THE AIR AND HIT A PILLAR. WE KNOW ADVANCE TRAC LIGHT WAS COMING ON THE DAY BEFORE THAT FROM HER GOOGLE ACTIVITY. SHE WILL NEVER BE ABLE TO TELL US BECAUSE SHE DIED IN THE CRASH THAT WAS CAUSE FROM THE POWER STEERING LOSS ON 8/29/17. SHE WAS 17 YRS OLD. THIS IS A TRAGIC LOSS FOR OUR FAMILY AND IS NOT OK FOR FORD TO SELL CARS LIKE THIS. SOMEONE DO SOMETHING!!!!
NHTSA complaint #11044929 — an unverified report by a vehicle owner.
at 69,800 milesCeres, CACrash1 killed
ELECTRONIC STABILITY CONTROL (ESC)
SISTER WAS DRIVING A 2011 FORD FUSION HYBRID HOME FROM WORK ON THE FREEWAY GOING ABOUT 80MPH AS SHE LOST POWER STEERING. SHE WENT UP AN EMBANKMENT AND FLEW THREW THE AIR AND HIT A PILLAR. WE KNOW ADVANCE TRAC LIGHT WAS COMING ON THE DAY BEFORE THAT FROM HER GOOGLE ACTIVITY. SHE WILL NEVER BE ABLE TO TELL US BECAUSE SHE DIED IN THE CRASH THAT WAS CAUSE FROM THE POWER STEERING LOSS ON 8/29/17. SHE WAS 17 YRS OLD. THIS IS A TRAGIC LOSS FOR OUR FAMILY AND IS NOT OK FOR FORD TO SELL CARS LIKE THIS. SOMEONE DO SOMETHING!!!!
NHTSA complaint #11044929 — an unverified report by a vehicle owner.
at 69,305 milesCeres, CACrash1 injured1 killed
STEERING
I AM CONTACTING YOU REGARDING A FATAL CAR ACCIDENT THAT MY SISTER WAS JUST KILLED IN ON 8/29/17. SHE DROVE A 2011 FORD FUSION HYBRID. MY MOTHER DID NOT KNOW ABOUT THE ISSUES MANY PEOPLE HAVE WITH THESE MODEL CARS. SHE WOULD HAVE NEVER BOUGHT THE CAR IF SHE DID. MY SISTER WAS DRIVING HOME FROM WORK WHEN WITNESSES SAID THAT FOR REASONS UNKNOWN TO THEM OUT OF NO WHERE MY SISTERS CAR VEERED TO THE RIGHT ONTO AN OVERPASS EMBANKMENT ON I-580 AT THE 132 OVER PASS CROSSING JUST WEST OF VERNALIS, CA. SHE THEN WENT OVER THE ENTIRE EMBANKMENT AND BECAME AIRBORNE FOR 127 FEET BEFORE SMASHING INTO THE CONCRETE PILLAR THAT SUPPORTS THE 132 BRIDGE. SHE WAS KILLED INSTANTLY AND PRONOUNCED DECEASED AT 4:10 PM. IN THE CALIFORNIA HIGHWAY PATROL COLLISION REPORT IT SAYS THAT THE CAUSE OF THE ACCIDENT WAS AN UNSAFE RIGHT TURN. BUT THERE IS NO ROAD TO TURN ON, SO WHY WOULD SOMEONE TURN THERE? SHE DID NOT TRY TO TURN, WE BELIEVE THAT HER STEERING WHEEL VEERED TO THE RIGHT AND LOCKED UP ON HER MAKING HER LOSE CONTROL OF HER CAR. THIS IS BECAUSE THROUGH 2010 TO 2013 FORD FUSION MODELS HAVE A MAJOR ISSUE WITH THE EPAS STEERING SUDDENLY GOING OUT AND KICKING THE MANUAL STEERING IN. IN 2015 THERE WAS A RECALL ISSUED FOR THE EPAS STEERING. WHEN I CHECKED MY SISTERS VIN # TO HER CAR, IT LISTS 2 RECALLS, ONE BEING THE EPAS STEERING AND THE OTHER BEING THE AIRBAG RECALL THAT WAS A MAJOR ISSUE AS WELL. WE ARE NOT CONCERNED WITH THIS BEING THE CAUSE OF MY SISTERS ACCIDENT. WE ARE CONCERNED WITH THE EPAS STEERING AND HAVE DONE EXTENSIVE RESEARCH ON THE RECALL, ENOUGH TO KNOW THAT THIS IS WHAT MALFUNCTIONED IN HER VEHICLE AND CAUSED HER TO CRASH, KILLING HER.
NHTSA complaint #11043769 — an unverified report by a vehicle owner.
at 69,305 milesCeres, CACrash1 injured1 killed
ELECTRICAL SYSTEM
I AM CONTACTING YOU REGARDING A FATAL CAR ACCIDENT THAT MY SISTER WAS JUST KILLED IN ON 8/29/17. SHE DROVE A 2011 FORD FUSION HYBRID. MY MOTHER DID NOT KNOW ABOUT THE ISSUES MANY PEOPLE HAVE WITH THESE MODEL CARS. SHE WOULD HAVE NEVER BOUGHT THE CAR IF SHE DID. MY SISTER WAS DRIVING HOME FROM WORK WHEN WITNESSES SAID THAT FOR REASONS UNKNOWN TO THEM OUT OF NO WHERE MY SISTERS CAR VEERED TO THE RIGHT ONTO AN OVERPASS EMBANKMENT ON I-580 AT THE 132 OVER PASS CROSSING JUST WEST OF VERNALIS, CA. SHE THEN WENT OVER THE ENTIRE EMBANKMENT AND BECAME AIRBORNE FOR 127 FEET BEFORE SMASHING INTO THE CONCRETE PILLAR THAT SUPPORTS THE 132 BRIDGE. SHE WAS KILLED INSTANTLY AND PRONOUNCED DECEASED AT 4:10 PM. IN THE CALIFORNIA HIGHWAY PATROL COLLISION REPORT IT SAYS THAT THE CAUSE OF THE ACCIDENT WAS AN UNSAFE RIGHT TURN. BUT THERE IS NO ROAD TO TURN ON, SO WHY WOULD SOMEONE TURN THERE? SHE DID NOT TRY TO TURN, WE BELIEVE THAT HER STEERING WHEEL VEERED TO THE RIGHT AND LOCKED UP ON HER MAKING HER LOSE CONTROL OF HER CAR. THIS IS BECAUSE THROUGH 2010 TO 2013 FORD FUSION MODELS HAVE A MAJOR ISSUE WITH THE EPAS STEERING SUDDENLY GOING OUT AND KICKING THE MANUAL STEERING IN. IN 2015 THERE WAS A RECALL ISSUED FOR THE EPAS STEERING. WHEN I CHECKED MY SISTERS VIN # TO HER CAR, IT LISTS 2 RECALLS, ONE BEING THE EPAS STEERING AND THE OTHER BEING THE AIRBAG RECALL THAT WAS A MAJOR ISSUE AS WELL. WE ARE NOT CONCERNED WITH THIS BEING THE CAUSE OF MY SISTERS ACCIDENT. WE ARE CONCERNED WITH THE EPAS STEERING AND HAVE DONE EXTENSIVE RESEARCH ON THE RECALL, ENOUGH TO KNOW THAT THIS IS WHAT MALFUNCTIONED IN HER VEHICLE AND CAUSED HER TO CRASH, KILLING HER.
NHTSA complaint #11043769 — an unverified report by a vehicle owner.
at 69,305 milesCeres, CACrash1 injured1 killed
ELECTRONIC STABILITY CONTROL (ESC)
I AM CONTACTING YOU REGARDING A FATAL CAR ACCIDENT THAT MY SISTER WAS JUST KILLED IN ON 8/29/17. SHE DROVE A 2011 FORD FUSION HYBRID. MY MOTHER DID NOT KNOW ABOUT THE ISSUES MANY PEOPLE HAVE WITH THESE MODEL CARS. SHE WOULD HAVE NEVER BOUGHT THE CAR IF SHE DID. MY SISTER WAS DRIVING HOME FROM WORK WHEN WITNESSES SAID THAT FOR REASONS UNKNOWN TO THEM OUT OF NO WHERE MY SISTERS CAR VEERED TO THE RIGHT ONTO AN OVERPASS EMBANKMENT ON I-580 AT THE 132 OVER PASS CROSSING JUST WEST OF VERNALIS, CA. SHE THEN WENT OVER THE ENTIRE EMBANKMENT AND BECAME AIRBORNE FOR 127 FEET BEFORE SMASHING INTO THE CONCRETE PILLAR THAT SUPPORTS THE 132 BRIDGE. SHE WAS KILLED INSTANTLY AND PRONOUNCED DECEASED AT 4:10 PM. IN THE CALIFORNIA HIGHWAY PATROL COLLISION REPORT IT SAYS THAT THE CAUSE OF THE ACCIDENT WAS AN UNSAFE RIGHT TURN. BUT THERE IS NO ROAD TO TURN ON, SO WHY WOULD SOMEONE TURN THERE? SHE DID NOT TRY TO TURN, WE BELIEVE THAT HER STEERING WHEEL VEERED TO THE RIGHT AND LOCKED UP ON HER MAKING HER LOSE CONTROL OF HER CAR. THIS IS BECAUSE THROUGH 2010 TO 2013 FORD FUSION MODELS HAVE A MAJOR ISSUE WITH THE EPAS STEERING SUDDENLY GOING OUT AND KICKING THE MANUAL STEERING IN. IN 2015 THERE WAS A RECALL ISSUED FOR THE EPAS STEERING. WHEN I CHECKED MY SISTERS VIN # TO HER CAR, IT LISTS 2 RECALLS, ONE BEING THE EPAS STEERING AND THE OTHER BEING THE AIRBAG RECALL THAT WAS A MAJOR ISSUE AS WELL. WE ARE NOT CONCERNED WITH THIS BEING THE CAUSE OF MY SISTERS ACCIDENT. WE ARE CONCERNED WITH THE EPAS STEERING AND HAVE DONE EXTENSIVE RESEARCH ON THE RECALL, ENOUGH TO KNOW THAT THIS IS WHAT MALFUNCTIONED IN HER VEHICLE AND CAUSED HER TO CRASH, KILLING HER.
NHTSA complaint #11043769 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 80,000 milesStockton, UT
STEERING
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel seized, with the steering assist failure message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed, and it was determined that the steering assembly had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 80,000.
NHTSA complaint #11626397 — an unverified report by a vehicle owner.
at 142,000 milesPortland, OR
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 142,000.
NHTSA complaint #11623417 — an unverified report by a vehicle owner.
at 142,000 milesPortland, OR
ENGINE
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 142,000.
NHTSA complaint #11623417 — an unverified report by a vehicle owner.
at 170,000 milesGig Harbor, WA
STEERING
The contact owns a 2011 Ford Fusion Hybrid. The contact stated that upon starting the vehicle, the steering wheel became inoperable. The contact drove the vehicle without power steering functionality downhill. The service power steering immediately message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 170,000.
NHTSA complaint #11609441 — an unverified report by a vehicle owner.
at 77,625 milesNew Sharon, ME
STEERING
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn and failed to function as needed. Additionally, several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with steering rack failure. The contact was informed that the steering rack needed to be replaced. The vehicle was being repaired. The contact stated that the steering rack had been replaced five times starting in 2023. In addition, the contact stated that on several of the failures, the vehicle was undriveable and was towed to the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,625.
NHTSA complaint #11599213 — an unverified report by a vehicle owner.
at 130,000 milesMinneapolis, MN
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 10-15 MPH and depressing the brake pedal several times, the vehicle failed to respond. There was no warning light illuminated. The contact drove in a circle and slammed on the brakes, and the vehicle responded. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure could be related to the ABS module. The mechanic informed the contact that it was a common failure and referred the contact to the dealer for assistance. The vehicle was driven to the dealer and the contact was informed that the ABS warning light was illuminated. The vehicle was diagnosed with internal electronic failure of the ABS module. The dealer informed the contact that the VIN was not included in an unknown recall. The dealer informed the contact that parts were not available for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
NHTSA complaint #11587720 — an unverified report by a vehicle owner.
at 150,000 milesCleveland Heights, OH
STEERING
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly. The contact stated that the "Service Power Steering" message was displayed. The vehicle was towed to an independent mechanic, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.
NHTSA complaint #11558432 — an unverified report by a vehicle owner.
at 112,891 milesWest Unity, OH
STEERING
The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving down a hill at approximately 35 MPH, the "Service Power Steering Now" and Service Advance Track" messages were displayed before the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was towed to the residence. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 112,891.
NHTSA complaint #11494528 — an unverified report by a vehicle owner.
at 55,000 milesIrvine, CA
ENGINE
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 30 MPH, the vehicle started shuddering and jerking inadvertently. The accelerator pedal was depressed but the vehicle failed to respond as needed. The power train warning light was illuminated. The contact was able to pull into a parking lot. The contact stated that the vehicle went into LIMP mode and emitted abnormal rattling sounds while shuddering. The contact turned off the vehicle for a moment. The contact stated that as she restarted the vehicle, the vehicle responded as needed and she was able to continue driving. However, four months later the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed that the throttle actuator was stuck in the closed position, and the throttle body needed to be replaced. The vehicle was repaired. The contact notified the local dealer and another unknown dealer who referred her to the NHTSA hotline. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.
NHTSA complaint #11492932 — an unverified report by a vehicle owner.
at 99,847 milesSuisun City, CA
STEERING
The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer where it was diagnosed that the electric power steering assist needed to be replaced. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was 99,847.
NHTSA complaint #11477861 — an unverified report by a vehicle owner.
at 205,000 milesWyckoff, NJ
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 25 MPH and depressing the brake pedal, the vehicle failed to stop as needed. The contact was informed that the Service Brake warning light illuminated. The vehicle eventually came to a rolling stop as the contact depressed the brake pedal to the floorboard. The vehicle resumed normal operation after being restarted. An independent mechanic was notified of the failure and informed the contact that he would not be able to diagnose the vehicle until the failure was persistent. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 205,000.
NHTSA complaint #11471954 — an unverified report by a vehicle owner.
at 106,000 milesPortland, OR
STEERING
The contact owns a 2011 Ford Fusion Hybrid. The contact stated that after starting the vehicle, the “Power Steering Assist” warning light illuminated and the vehicle was difficult to steer. The vehicle was restarted and the power steering functionality returned however, the failure recurred. The contact stated that recently while driving 20 MPH, the power steering assist warning light illuminated and the vehicle lost power steering functionality. The vehicle was driven back to the residence in manual steering mode. The contact took the vehicle to an independent mechanic who diagnosed the failure with a damaged power steering control module assembly which needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000.
NHTSA complaint #11450979 — an unverified report by a vehicle owner.
at 90,000 milesGalveston, TX
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the brakes became inoperable. The brake and stabilizer warning lights were illuminated. The LCD screen displayed an electronic braking message. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to the ABS control module. The manufacturer was contacted and referred the contact to NHTSA for assistance. The approximate failure mileage was 90,000.
NHTSA complaint #11449889 — an unverified report by a vehicle owner.
at 86,000 milesTulsa, OK
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THE BRAKE PEDAL BECAME VERY HARD TO DEPRESS. THE DRIVER USED THE PARKING BRAKES TO STOP THE VEHICLE. DURING THE FAILURE, THE ABS WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO BILL KNIGHT FORD LOCATED AT 9607 SOUTH MEMORIAL DR, TULSA, OK 74133, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 86,000.
NHTSA complaint #11374850 — an unverified report by a vehicle owner.
at 58,710 milesHilliard, OH
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO ROUSH FORD (LOCATED AT 5575 KEIM CIRCLE, COLUMBUS, OH 43228, 614-888-333) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE RECALL STOPPED AT MODELS MANUFACTURED IN 2010. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,710.
NHTSA complaint #11291592 — an unverified report by a vehicle owner.
at 68,400 milesMilton, DE
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR WOULD NOT OPEN FROM INSIDE THE VEHICLE. THE CONTACT HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM OUTSIDE THE VEHICLE. THE CONTACT CALLED BOULEVARD FORD LINCOLN OF LEWES AT 877-863-6365 (LOCATED AT 18443 COASTAL HWY, LEWES, DE 19958) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,400.
NHTSA complaint #11258306 — an unverified report by a vehicle owner.
at 99,000 milesNiceville, FL
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE ABS MODULE HAD A GLITCH THAT CAUSED THE BRAKES TO FAIL WHILE THE VEHICLE WAS IN MOTION. THE ABS INDICATOR WOULD ILLUMINATE WHEN THE FAILURE OCCURRED. THE CONTACT STATED THAT THE SYSTEM WOULD RESET WHEN THE ENGINE WAS TURNED OFF FOR FIVE MINUTES. THE VEHICLE WAS TAKEN TO FORD CRESTVIEW (4060 S FERDON BLVD, CRESTVIEW, FL 32536, (850) 682-2721) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 99,000.
NHTSA complaint #11244355 — an unverified report by a vehicle owner.
at 80,000 milesJackson, MS
ELECTRICAL SYSTEM
WHILE DRIVING VEH FLASHES "STOP SLOWLY CHECK CHARGING SYSTEM" THEN BEGINS TO SLOW DOWN BY ITSELF OR WONT EVEN MOVE IF YOU ARE ALREADY STOPPED/PARKED. THIS HAS HAPPENED WHILE DRIVING ON THE INTERSTATE BARELY HAVING TIME TO PULL OVER AND STOP OUT OF TRAFFIC BEFORE IT CUTS OFF!!! IT ALSO HAPPENED WHILE WAITING AT A RED LIGHT AND WOULD NOT MOVE HAD TO BE TOWED HOME! THIS IS VERY DANGEROUS ESPECIALLY ON HIGHWAYS AND INTERSTATES THAT MAY NOT HAVE A SHOULDER OR MEDIAN TO PULL OVER AT THAT TIME DUE TO CROSSING A BRIDGE ETC.
NHTSA complaint #11234041 — an unverified report by a vehicle owner.
at 65,000 milesJermyn, PA
POWER TRAIN
WHILE DRIVING BETWEEN 40-50 MPH THE VEHICLE SHOWS AN ERROR STATING "STOP SAFELY NOW" AND "CHECK BATTERY CHARGING SYSTEM." COMPLETE LOSS OF ACCELERATION AT THIS POINT, SO GOING UPHILL IS VERY DANGEROUS. STOPPING THE CAR, TURNING IT OFF AND RESTARTING THE VEHICLE CAN MANAGE 1-2 MILES BEFORE THE ERROR HAPPENS AGAIN. FORD DEALERSHIP SAID ID WAS A CONTROL CIRCUIT OVERLAY OR HARNESS, COST OF REPAIR IS $400.00. DEALERSHIP CLAIMS THIS IS A REGULAR WEAR ITEM AND NOT DUE TO DRIVER ERROR.
NHTSA complaint #11232393 — an unverified report by a vehicle owner.
at 65,000 milesJermyn, PA
ELECTRICAL SYSTEM
WHILE DRIVING BETWEEN 40-50 MPH THE VEHICLE SHOWS AN ERROR STATING "STOP SAFELY NOW" AND "CHECK BATTERY CHARGING SYSTEM." COMPLETE LOSS OF ACCELERATION AT THIS POINT, SO GOING UPHILL IS VERY DANGEROUS. STOPPING THE CAR, TURNING IT OFF AND RESTARTING THE VEHICLE CAN MANAGE 1-2 MILES BEFORE THE ERROR HAPPENS AGAIN. FORD DEALERSHIP SAID ID WAS A CONTROL CIRCUIT OVERLAY OR HARNESS, COST OF REPAIR IS $400.00. DEALERSHIP CLAIMS THIS IS A REGULAR WEAR ITEM AND NOT DUE TO DRIVER ERROR.
NHTSA complaint #11232393 — an unverified report by a vehicle owner.
at 65,000 milesJermyn, PA
SERVICE BRAKES
THE VEHICLE SHOWS AN ERROR ON IGNITION STATING "CHECK ADVANCETRACK" AND THE ABS LIGHT COMES ON. WHEN DRIVING THE VEHICLE IN THIS CONDITION IT HAS MANUAL BRAKES, AND THEY MUST BE PRESSED TO THE FLOOR TO ENGAGE. TURNING OFF THE CAR AND RE-STARTING IT SOMETIMES CLEARS THE ERROR AND I AM ABLE TO DRIVE THE CAR NORMALLY, WITH ABS AND HIGHLY RESPONSIVE BRAKES. FORD DEALERSHIP SAYS IT'S CAUSED BY THE FAILURE OF THE ABS MODULE AND THE HYDRAULIC CONTROL UNIT (HCU), WHICH THEY CLAIM ARE NORMAL WEAR ITEMS NOT CAUSED BY DRIVER AND THE COST OF REPAIR IS $1,800.00.
NHTSA complaint #11232386 — an unverified report by a vehicle owner.
at 108,000 milesRoswell, GA
WHEELS
MY DASH WARNING LIGHTS FOR THE BRAKE SYSTEM, ADVANCED TRACTION CONTROL, BRAKE FAILURE, AND CHECK ENGINE LIGHT CAME ON ALL OF A SUDDEN AND MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WHEN I WAS COMING TO A STOP... ALMOST CAUSING AN ACCIDENT. MY BRAKE PADS AND ROTORS ARE ALL IN GOOD SHAPE. MY TIRES ARE IN GREAT SHAPE AS WELL. THERE WAS NO WARNING BEFORE THE PEDAL WENT STRAIGHT TO THE FLOOR.
NHTSA complaint #11231854 — an unverified report by a vehicle owner.
at 108,000 milesRoswell, GA
SERVICE BRAKES
MY DASH WARNING LIGHTS FOR THE BRAKE SYSTEM, ADVANCED TRACTION CONTROL, BRAKE FAILURE, AND CHECK ENGINE LIGHT CAME ON ALL OF A SUDDEN AND MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WHEN I WAS COMING TO A STOP... ALMOST CAUSING AN ACCIDENT. MY BRAKE PADS AND ROTORS ARE ALL IN GOOD SHAPE. MY TIRES ARE IN GREAT SHAPE AS WELL. THERE WAS NO WARNING BEFORE THE PEDAL WENT STRAIGHT TO THE FLOOR.
NHTSA complaint #11231854 — an unverified report by a vehicle owner.
at 108,000 milesRoswell, GA
ELECTRONIC STABILITY CONTROL (ESC)
MY DASH WARNING LIGHTS FOR THE BRAKE SYSTEM, ADVANCED TRACTION CONTROL, BRAKE FAILURE, AND CHECK ENGINE LIGHT CAME ON ALL OF A SUDDEN AND MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WHEN I WAS COMING TO A STOP... ALMOST CAUSING AN ACCIDENT. MY BRAKE PADS AND ROTORS ARE ALL IN GOOD SHAPE. MY TIRES ARE IN GREAT SHAPE AS WELL. THERE WAS NO WARNING BEFORE THE PEDAL WENT STRAIGHT TO THE FLOOR.
NHTSA complaint #11231854 — an unverified report by a vehicle owner.
at 99,000 milesLafayette, IN
ELECTRICAL SYSTEM
THE BLOWER MOTOR RESISTOR HARNESS HAS TOO MUCH POWER GOING INTO IT CAUSING SEVERAL VEHICLES NOT ONLY MINE TO HAVE A MELTED WIRE AND CONNECTOR REPLACED SEVERAL TIMES AND IT KEEPS OCCURRING DEFINITELY A FIRE HAZARD. IT STARTED AND JANUARY AND IT STILL IS A PROBLEM WITH MY CAR AFTER REPLACING SEVERAL TIMES.
NHTSA complaint #11231153 — an unverified report by a vehicle owner.