37 of the 3,057 complaints about the 2012 Ford Fusion are about the suspension — 1% of everything reported for this model year. Half of the failures with a mileage on record happened before 87,114 miles.
37
Complaints
3
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
SUSPENSION
Absolute unacceptable level of rust to the body and frame. Even with regular car washes, sitting for a year covered. It’s literally totalled and I am out of a car. It’s a 2012 with this amount of rust
NHTSA complaint #11656538 — an unverified report by a vehicle owner.
SUSPENSION:FRONT:STABILIZER BAR
The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the vehicle was shuddering significantly. The vehicle was taken to a tire shop where the tires were rotated; however, the failure recurred intermittently. The contact stated upon starting the vehicle, a message indicating that the power steering was inoperable was displayed, and the steering wheel was seized. The contact turned off the vehicle. The contact stated that upon restarting the vehicle, the power steering became operable. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering rack, the front stabilizer link, the passenger’s side outer tie rod, and the lower control arm had failed and needed to be replaced. The contact stated that the Power Steering Control Module (PSCM) was previously reprogrammed under NHTSA Campaign Number: 15V340000 (Steering); however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 84,529.
NHTSA complaint #11634608 — an unverified report by a vehicle owner.
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the vehicle was shuddering significantly. The vehicle was taken to a tire shop where the tires were rotated; however, the failure recurred intermittently. The contact stated upon starting the vehicle, a message indicating that the power steering was inoperable was displayed, and the steering wheel was seized. The contact turned off the vehicle. The contact stated that upon restarting the vehicle, the power steering became operable. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering rack, the front stabilizer link, the passenger’s side outer tie rod, and the lower control arm had failed and needed to be replaced. The contact stated that the Power Steering Control Module (PSCM) was previously reprogrammed under NHTSA Campaign Number: 15V340000 (Steering); however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 84,529.
NHTSA complaint #11634608 — an unverified report by a vehicle owner.
SUSPENSION
I was driving to my drs appointment and as I was pulling up to the hospital I saw a message from my dash and my steering wheel locked up and I had to get it towed and then sent to the dealership but since I had made a few of previous attempts to get it fixed with u guys it wasn’t getting no response, so I had to go get it fixed force and I ended up with a bill..
NHTSA complaint #11628578 — an unverified report by a vehicle owner.
SUSPENSION
This is an open recall that I'm sure has been stated many times, but the dealerships are not accepting the recall or granting it. The power steering aka. Steering assist system failed. Which is an ongoing issue with my vehicle model and year. It has caused me so many "almost" bad accidents and making it so I have lost an incredible amount of income due to my vehicle being down for repair and unsafe to drive and too expensive to fix. Especially when there is a recall about said thing. I need help.
NHTSA complaint #11619507 — an unverified report by a vehicle owner.
SUSPENSION
The driver power steering system message goes on every so often and I have to turn off and on to reset the light, but my concern is that it’s going to go off as I’m driving, and the fuel mileage as I’m driving it says mileage to empty and one time I was trying to get to the gas station and it hit 0 and it was still going the car, and the suspension makes noise when I go over the bumps and also when I’m reversing and turning the wheel there’s a popping sound from the front it sounds like,
NHTSA complaint #11616647 — an unverified report by a vehicle owner.
SUSPENSION
My 15 year old permit driver was driving the car and a power steering message flashed. The car became very difficult to steer and very difficult to pull to the side of the road. This could have caused a major accident. I was told when I called there was a recall for this in the past but had been fixed on this particular car. It must not have been fixed well. The car is not technically high mileage by today’s standards.
NHTSA complaint #11615929 — an unverified report by a vehicle owner.
SUSPENSION
The power steering system is currently non-functional, resulting in significant difficulty in maneuvering the vehicle, particularly at low speeds. This poses a substantial safety risk not only to myself and my loved ones but also to other motorists, pedestrians, cyclists, and their pets. I am deeply concerned about the well-being of all individuals involved. The vehicle is available for inspection upon request. I have reached out to the dealership regarding the car's issues, providing them with the necessary information and VIN number. However, they have informed me that the repairs are not covered. Despite highlighting the safety implications of the problem, their response lacked concern or interest. It is worth noting that numerous online sources indicate that 2010 to 2012 Ford Fusions should undergo repairs and reprogramming as part of safety recalls. The dashboard warning light specifically indicates a need for steering service, yet Ford Motor Company has failed to take responsibility and address this widespread safety issue. This situation exemplifies the lack of priority Ford places on their customers' safety.
NHTSA complaint #11608102 — an unverified report by a vehicle owner.
SUSPENSION
Pulled out of a side street Taylor onto a main highway 39 beach Blvd and car jolted and didn’t have much go. Seemed sluggish. Transmission mount bolt had snapped off and I could have been in a major accident because I had oncoming traffic coming at me when I merged into the street and lost power because of the incident.
NHTSA complaint #11542286 — an unverified report by a vehicle owner.
SUSPENSION
Steering failed rack and pinion
NHTSA complaint #11507970 — an unverified report by a vehicle owner.
SUSPENSION
STEERING FEELS LIKE IT'S REALLY LOSE AND GOES ALL OVER THE ROAD TIRES ARE BOUNCY WHILE DRIVING IT POPS BACK ALSO WHILE CHANGING GEARS
NHTSA complaint #11405183 — an unverified report by a vehicle owner.
SUSPENSION
POWER STEERING LIGHT CAME ON. STEERING WHEEL WOULDN'T TURN EASILY.
NHTSA complaint #11352467 — an unverified report by a vehicle owner.
SUSPENSION
SIMILAR TO PREVIOUS COMPLAINTS, THE SPRING BROKE ON THE FRONT LEFT STRUT ASSEMBLY. IT DIDN'T BREAK IN JUST ONE PLACE, THE SPRING BROKE IN THREE PLACES. TWO PIECES OF THE SPRING FELL TO THE GARAGE FLOOR. I AM GLAD THAT IT HAPPENED IN THE GARAGE AND NOT ON THE ROAD. THE VEHICLE WAS STATIONARY AND I WAS NOT IN THE VEHICLE WHEN IT HAPPENED. I HAVE THE PIECES AND WILL INCLUDE THE PICTURE IN THIS REPORT. I HAVE TAKEN MY VEHICLE TO GET SERVICED AT A LOCAL DEALERSHIP. I AM HAVING THEM REPLACE BOTH STRUT ASSEMBLIES. I COMMUTE FOR WORK AND IF THIS HAD HAPPENED WHILE DRIVING I WORRY THAT THIS COULD HAVE CAUSED AN ACCIDENT. SINCE THIS HAS BEEN REPORTED MULTIPLE TIMES ACROSS THE INTERNET, I BELIEVE THAT THIS NEEDS TO BE REPORTED AGAIN TO THE NHTSA.
NHTSA complaint #11308685 — an unverified report by a vehicle owner.
SUSPENSION
BACKED OUT OF GARAGE AND NOTICED LEFT FRONT OF HOOD WAS LOWER THAN RIGHT SIDE. FOUND A BROKEN SPRING ON LEFT FRONT STRUT ASSEMBLY. WHEN REPLACING THE LEFT FRONT SPRING, I FOUND THAT THIS WAS ACTUALLY THE 2ND BREAK ON THAT SPRING, THE OTHER BREAK WAS HEAVILY RUSTED, SO HAD HAPPENED LONG BEFORE. THE NEW BREAK WAS APPROXIMATELY 1 COIL FARTHER UP THE SPRING. WHEN I REMOVED THE RIGHT FRONT STRUT ASSEMBLY, I NOTICED THAT SPRING WAS ALSO BROKE AND HAD BEEN FOR A LONG TIME AS WELL. BOTH SPRINGS WERE BROKE IN ALMOST THE EXACT SAME SPOT, RIGHT WHERE THE SPRING IS NO LONGER SUPPORTED BY THE LOWER SPRING SEAT. IT APPEARS THAT THIS WOULD BE A HEAT TREAT ISSUE WITH THE SPRINGS AND THERE WOULD BE MANY PEOPLE WITH THE SAME ISSUE. I DID HAVE A COWORKER WITH THE SAME BREAKS ON HER MERCURY MILAN, SAME MODEL YEAR. MULTIPLE DEALERSHIP VISITS DID NOT NOTICE THE BREAKAGE, BUT DID NOTICE AN ALIGNMENT ISSUE, NOT SURPRISING. ASSEMBLIES ARE STILL IN MY POSSESSION. I HAVE ATTACHED A PICTURE OF THE RIGHT SIDE SPRING, YOU CAN SEE THE AMOUNT OF RUST ON AND AROUND THE BREAK AND ALSO SEE THE BREAK IS AT THE END OF THE LOWER SPRING SEAT.
NHTSA complaint #11240824 — an unverified report by a vehicle owner.
SUSPENSION
WHEN I WAS DECELERATING THE CAR WOULD VIBRATE. ONLY HAPPENED IN TOWN, NOT ON HIGHWAY. I WAS TOLD I HAD TO REPLACE THE DRIVESHAFT AND LEFT SPRING, WHICH WAS BROKEN!
NHTSA complaint #11192263 — an unverified report by a vehicle owner.
SUSPENSION
THE LOW TIRE PRESSURE LIGHT CAME ON INSIDE THE DASH AS I WAS PULLING INTO MY DRIVEWAY. SO I DROVE ABOUT .01MILE TO GET AIR. AFTER I PUT AIR IN THE TIRE,STARTED THE CAR AND IMMEDIATELY GOT A WARNING THAT POWER STEERING NEEDED SERVICING. THEN GOT ANOTHER WARNING THAT ADVANCE TRACK NEEDED SERVICING. ALL HAPPENED AT THE SAME TIME AND THE POWER STEERING WAS COMPLETELY GONE OUT. THE DEALERSHIP QUOTED ME $1809 TO FIX THE STEERING RACK. THE SERVICE DEPT SAID THE GEAR INSIDE THE POWER STEERING RACK HAS GONE BAD AND THE CONTROL ARMS IT SITS ON HAS WORN OUT THE GEAR THEREFORE NEEDING FRONT LOWER CONTROL ARMS COSTING $1213.23
NHTSA complaint #11185044 — an unverified report by a vehicle owner.
SUSPENSION:FRONT:CONTROL ARM
TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON STARTING THE VEHICLE, THE STEERING WHEEL WAS DIFFICULT TO TURN AND THE ABS INDICATOR ILLUMINATED. ADDITIONALLY, THE "SERVICE POWER STEERING NOW" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO METRO FORD (6455 S WESTERN AVE, CHICAGO, IL 60636, (866) 920-4068) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). AFTER LEAVING THE DEALER, THE POWER STEERING FAULT AND ABS TRACK INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE TIE ROD AND DRIVER'S SIDE CONTROL ARM NEEDED TO BE REPAIRED; HOWEVER, THEY DECLINED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 136,684. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11174786 — an unverified report by a vehicle owner.
SUSPENSION
FRONT LEFT TRANSMISSION SEAL LEAKING, AXLE SHAFT LOOSE AND DAMAGED, WHEEL INCREASINGLY WOBBLY WITH SPEED. DIRECTLY AND NEGATIVELY AFFECTS BRAKE ROTORS AND PADS AS WELL AS WHEEL KNUCKLE STABILITY AND SHOCK ABSORBER WEAR. CAR IS DANGEROUS TO DRIVE AS STEERING CONTROL HAS DECREASED DRAMATICALLY. THE RUBBER SEAL AROUND THE TRANSAXLE ON THE LEFT (DRIVER SIDE) FRONT WHEEL AXLE HAS BEEN SLICED OPEN FROM THE INSIDE BY METAL SHAVINGS PRODUCED BY THE BAD PRODUCTION OF THE PARTS INCLUDED IN THE AXLE SHAFT ASSEMBLY, CAUSING ABNORMAL WEAR/SHAVING OF THE SHAFT. THE JOINT HAS BEEN COMPLETELY DAMAGED AND IS NOW IN TURN CAUSING DAMAGE TO THE UPPER AND LOWER BALL JOINTS, SHOCK ABSORBER, WHEEL KNUCKLE, STEERING ARM, BRAKE ROTORS, BREAK PADS, THE WHEEL HUB, WHEEL BEARING, TIRE ETC. IT LITERALLY EFECTS THE ENTIRE DRIVER SIDE FRONT SUSPENSION, DRIVETRAIN, AND STEERING COMPONENTS, CONTINUOUSLY DEGRADING THEIR STATE WITH TIME AND MAKING THEM MORE DANGEROUS TO USE/MORE DANGEROUS TO DRIVE THE CAR. NO HISTORY OF ANY DAMAGE HAS BEEN RECORDED ON THIS VEHICLE ON THAT SIDE AND THIS HAS BEEN A FACTORY DEFECT FROM THE BEGINNING, JUST POORLY AND VERY SLOWLY ADDRESSED. BECAUSE IF FORD'S UNTIMELY RESPONSE TO THIS ISSUE, MOST OWNERS ARE FORCED TO DEAL WITH THE ISSUES IN VEHICLES EFFECTED BY THIS FORD FACTORY DEFECT OUT OF THEIR OWN POCKET, WHICH IS UNFAIR.
NHTSA complaint #11118712 — an unverified report by a vehicle owner.
SUSPENSION
STARTING AT 36,000- 120,000 MILES THE CONTROL ARMS WEAR PREMATURELY. GIVEN THE DESIGN OF THE LINKAGE SYSTEM THIS CAUSES THE STEERING TO BIND IN A FASHION THAT CAUSES THE DRIVER TO HAVE TO OVER STEER TO GET THE POWER STEERING TO OVERCOME THE BOUND LINKAGES AND MOMENTARY LOSS OF CONTROL
NHTSA complaint #11112301 — an unverified report by a vehicle owner.
SUSPENSION
IT WAS A CHAIN-COLLISION. THE LEXUS IN FRONT OF ME SLAMMED INTO AN ACURA, AND I SLAMMED INTO THE LEXUS AT ABOUT 50MPH. SEVERE DAMAGE TO MY CAR (IT HAS BEEN DEEMED A TOTAL LOSS BY INS.) WE WERE SOUTHBOUND ON I-35 NEAR THE CONTINENTAL EXIT IN DALLAS TEXAS ON SUNDAY MAY 13 2018 AT ABOUT 3PM.
NHTSA complaint #11097003 — an unverified report by a vehicle owner.
SUSPENSION:FRONT:CONTROL ARM
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING COLUMN MADE AN ABNORMAL POPPING NOISE WHILE THE STEERING WHEEL WAS BEING TURNED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JIM CLICK FORD LINCOLN EAST TUCSON (6244 E 22ND ST, TUCSON, AZ) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARMS NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
NHTSA complaint #11091231 — an unverified report by a vehicle owner.
SUSPENSION
LOWER CONTROL ARMS PREMATURE WEAR AFTER POWER TRAIN REPROGRAM
NHTSA complaint #11090213 — an unverified report by a vehicle owner.
SUSPENSION
LETTER FROM SENATOR ISAKSON ON BEHALF OF CONSTITUENT RE REPAIR DATE FOR 2012 FORD FUSION TWO SAFETY RECALL NOTICES. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIRS.
NHTSA complaint #11079268 — an unverified report by a vehicle owner.
SUSPENSION
JUST HAD RECALL # 16B38 DONE 1/24/18. DRIVING MY HUSBAND TO WORK AND MY ENGINE LIGHT CAME ON, TOOK IT TO HAVE SCAN DONE AND IT'S MY GAS TANK OR CAP? THE TECH TOLD ME MY TANK IS NOT BREATHING, NEITHER AM I. NOT A HAPPY CAMPER. THERE IS CURRENTLY A RECALL ON THE AIR BAGS, # 17S01. THAT'S ALL I NEED TO HAVE AN AIR BAG GO OFF AND KILL EVERYONE IN THE CAR. THERE IS ALSO A RECALL # 15S18 THE STEERING. I WOULD REALLY APPRECIATE IT IF YOU COULD GET THESE RECALL'S TAKEN CARE OF AND RE DO THE RECALL # 16B38. SOMETHING WENT WRONG. THE CAR IS IN MICHIGAN, SO WE NEED A FORD DEALER IN MICHIGAN. PLEASE EMAIL ME OR CALL ME AS SOON AS YOU CAN GET THIS SET UP. ALSO JUST REPLACED FRONT AND REAR BRAKES, ROTORS. THEN TURNED AROUND GOT NEW TIRES AND WAS TOLD I NEEDED A FRONT END ALIGNMENT, DONE IT. LOVE MY CAR BUT HATE THE COST TO FIX, FORD IS EXPENSIVE. THANK YOU
NHTSA complaint #11073916 — an unverified report by a vehicle owner.
SUSPENSION
OCTOBER 14, 2015 REPLACED BOTH FRONT COIL SPRINGS (BROKE NEAR THE TOP). I KNOW THAT ONE OR BOTH OF THEM BROKE WHEN I WAS BACKING OUT OF MY DRIVEWAY ONTO THE STREET AND TURNING THE STEERING WHEEL TO START DOWN THE STREET. THAT WAS THE ONLY TIME THAT I HEARD A LOUD NOISE LIKE A SPRING BREAKING AND STARTED TO HEAR A RUBBING SOUND A SHORT TIME LATER, WHICH I WAS TOLD WAS THE BROKEN SPRING RUBBING AGAINST THE TIRE.
NHTSA complaint #11040420 — an unverified report by a vehicle owner.
SUSPENSION
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO HIXSON FORD AUTO PLEX IN LEESVILLE, LA (337-239-3434) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND STATED THEY COULD NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
NHTSA complaint #11016045 — an unverified report by a vehicle owner.
SUSPENSION
AFTER POWER STEERING FAILED, CAR WAS REPAIRED UNDER A RECALL NOTICE AT LOCAL FORD DEALERSHIP. THE STEERING RACK WAS REPLACED. 3 HOURS AFTER PICKING UP THE CAR, WHEN LEAVING WORK, THE POWER STEERING FAILED AGAIN WHILE IN MOTION ON A CITY STREET GOING UNDER 40 MPH DECELERATING COMING TO A RED LIGHT. RECEIVED WARNING "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCTRAC." THESE ARE THE SAME WARNINGS RECEIVED PRIOR TO REPAIR. THE CAR WENT IMMEDIATELY AND GROSSLY OUT OF ALIGNMENT. ABOVE 55 MPH, THE CAR SHAKES SEVERELY. FORD DEALERSHIP SAYS THE REPAIR NEEDED FALLS UNDER THE TSB 11-11-3 RELATED TO HIGH FRICTION IN THE CONTROL ARMS; HOWEVER, THE TSB STATES THAT THIS PROBLEM ONLY CAUSES THE STABILITY/TRACTION INSTRUMENT CLUSTER TO ILLUMINATE. THE DEALERSHIP SAYS EVERYTHING UNDER MY CAR LOOKS TO BE IN GOOD CONDITION AND THAT THIS HAS TO BE THE PROBLEM, STATING THAT THE HIGH FRICTION IS CAUSING THE POWER STEERING PUMP TO LOCK UP WHICH IS THEN FAILING THE POWER STEERING ALL TOGETHER. THIS IS A SAFETY CONCERN AND SHOULD BE INCLUDED IN THE RECALL ON THE POWER STEERING MODULE. THE VEHICLE HAS 145,000 MILES. IT HAS BEEN DRIVEN FOR 6 YEARS WITHOUT ISSUE.
NHTSA complaint #10994605 — an unverified report by a vehicle owner.
SUSPENSION
POWER STEERING WENT OUT
NHTSA complaint #10913577 — an unverified report by a vehicle owner.
SUSPENSION
BOTH THE FRONT LEFT AND RIGHT SWAY BARS HAVE COME LOOSE CAUSING SIGNIFICANT DAMAGE RESULTING IN BOTH COMPONENTS NEEDING TO BE REPLACED AFTER 51,700 MILES. THIS IS A CAR HAS MET ALL REGULAR MAINTENANCE SCHEDULES AND IS WELL CARED FOR.
NHTSA complaint #10908272 — an unverified report by a vehicle owner.
SUSPENSION
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS BEING DIAGNOSED, THE MECHANIC STATED THAT THE VEHICLE WAS IN NEED OF MAJOR REPAIR. THE DIAGNOSTIC PRODUCED FAILURE CODES: (DTCS) AND (P07AEN AND 0415) REGARDING THE CONTROL ARMS IN THE LOWER SUSPENSION. THE MECHANIC INFORMED THE CONTACT THAT THE FRONT SUSPENSION ARMS RIGHT AND LEFT NEEDED TO BE REPLACED AS SOON AS POSSIBLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER BECAUSE THE VEHICLE WAS MAKING A LOUD ROARING AND CLICKING NOISE. THE CONTACT NO LONGER FELT SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 89,700.
NHTSA complaint #10896672 — an unverified report by a vehicle owner.