406 of the
3,057 complaints about the 2012 Ford Fusion are about the
airbag system — 13% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
68,000 miles.
On [XXX] ,I was driving in my car heading home with my [XXX] son in the backseat when my steering wheel just locked up on me and didn't want to turn and it was just stiff. I turn off my car immediately and waited about ten minutes to turn on. The car started up and the steering wheel became un loosen but this situation is off and on and it's scary . It's the third time now it happened. Next im experience a airbag warning symbol on my dashboard today [XXX] and that's even scarier driving in the car with a toddler because it's not safety. I don't know how to remove it off my dashboard and don't know how to fix the problem either. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11691106 — an unverified report by a vehicle owner.
at 310,000 milesOcean Springs, MS
AIR BAGS
The contact owns a 2012 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 15V34000 (STEERING), 19V001000 (AIR BAGS), and 21V158000 (AIR BAGS); however, the parts to do the recall repairs were unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact stated whiling parking the vehicle the steering wheel became extremely difficult to turn with the message "Service Power Steering" displayed. The cause of the failure was not determined, and the vehicle was not yet repaired. The failure mileage was 310,000. Parts distribution disconnect.
NHTSA complaint #11658940 — an unverified report by a vehicle owner.
San Diego, CA
AIR BAGS
The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Numbers: 19V001000 (Air Bags) 21V158000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
NHTSA complaint #11593140 — an unverified report by a vehicle owner.
Silvis, ILCrash
AIR BAGS
Power steering went out and made me crash . Prior owner got it fixed but still didn’t fix issue
NHTSA complaint #11592917 — an unverified report by a vehicle owner.
West Palm Beach, FLCrash1 injured
AIR BAGS
Driver side impact and passenger side curtain airbags deployed but not driver side that was hit.
NHTSA complaint #11577227 — an unverified report by a vehicle owner.
Robinsonville, MSCrash
AIR BAGS
Ive had multiple accidents trying to get this car repaired . There are recalls all the way up to 2010 yet 2011 are also having the same hydraulic issues and ABS issues .This is outrageous i have to spent over 3000 dollars and the issues still is resolved especially when im paying for manufacturers error.I am not hard on any of my cars but this one is HORRIBLE
NHTSA complaint #11568931 — an unverified report by a vehicle owner.
Lawrence, KS
AIR BAGS
I currently have the Airbag indicator light on my car lit up. I was recently recalled, and the work done in February of 2023. I do not have confidence in the dealership that completed the work initially due to circumstances that occured with my same car a few months later. The circumstances are that later in the year, my car was in the same shop for 48 days, and they could not diagnose, or fix the problem with the car. (not related to airbags, but my trust is broken) I then brought the car to a different dealership, and they were able to diagnose, and fix within 48 hours, not days. My concern is that the car was not properly put back together, and that I still have an Airbag issues, which is a safety concern for me, and potentially a passenger. My request is that, a recall is reissued on my car for Airbags, so that I do not need to go to the same dealership to complete the work, that should have been done correctly the first time.
NHTSA complaint #11561893 — an unverified report by a vehicle owner.
Waveland, MS
AIR BAGS
Since I bought my car in 2000, the dash where the passenger airbag comes out is broken. I have to turn the airbag off if anyone sits there. I'm afraid it will pop out at any time
NHTSA complaint #11557179 — an unverified report by a vehicle owner.
Englewood, OH
AIR BAGS
AIR BAG LIGHT RECALL
NHTSA complaint #11542610 — an unverified report by a vehicle owner.
North Charleston, SC
AIR BAGS
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11532141 — an unverified report by a vehicle owner.
Milwaukee, WI1 injured
AIR BAGS
The power steering assist randomly went out and caused me to almost crash into a wall when I was on the freeway taking the car home. The previous owner had gotten into an accident with the vehicle which had also resulted from the power steering randomly going out, and the power steering is now out completely on the vehicle and yet seems to come on randomly while having to manually steer the vehicle. I just got the vehicle and am the most recent owner, but since the vehicle has over 150,000 miles on it and it has been over 10 years, Ford and its dealerships are saying there’s nothing they can do to fix it. However, I know that these issues going on with the car (power steering assist and electronic throttle body issues) are related to the recall on the vehicle. There are apparently no active recalls on the vehicle, but I know that the previous owners may have taken the car in for problems related to the recall. However, I also know that the company is required to fix problems related to the recall no matter how many years the warranty is or how many miles the vehicle has on it, so I’m unsure why both Ford and its dealerships are saying there’s nothing they can do and that I’ll have to pay for a diagnostic fee and then the repair fees associated with the problem, and I just got the vehicle. I don’t feel that it’s fair that I pay for repair costs associated with a recall on several other Ford Fusion vehicles as well (2011-2012) when those recall related problems almost killed me, and upon researching it no other cars have power steering assist, electronic throttle body and airbag problems like the ford fusion.
NHTSA complaint #11494808 — an unverified report by a vehicle owner.
at 150,000 milesEast Bethel, MNCrash
AIR BAGS
The contact owns a 2012 Ford Fusion. The contact stated while his wife was driving 60 MPH, a deer jumped in front of the vehicle causing the contact to strike the deer and damage the front end of the vehicle. None of the air bags deploy. No one was injured. A police report was filed. The vehicle was towed. The manufacturer was not notified of the failure. The failure mileage 150,000.
NHTSA complaint #11493990 — an unverified report by a vehicle owner.
at 75,000 milesMechanicsville, VA
AIR BAGS
The contact owns a 2012 Ford Fusion. The contact stated that the passenger’s side air bag warning light was illuminated. The contact then received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the recall was related to the driver’s side air bag and not the passenger’s side air bag. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,000.
NHTSA complaint #11485407 — an unverified report by a vehicle owner.
Arlington, VA
AIR BAGS
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. After performing a VIN check online, it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11481370 — an unverified report by a vehicle owner.
at 191,353 milesRichmond, VA
AIR BAGS
The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 15V340000 (Steering), 21V158000 (Air Bags) and 19V001000 (Air Bags). The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The power steering assist and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering linkage and power steering module needed to be replaced. The dealer was made aware of the failure and scheduled an upcoming appointment to perform the recall repairs. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 191,353.
NHTSA complaint #11480251 — an unverified report by a vehicle owner.
Black Mountain, NC
AIR BAGS
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11478223 — an unverified report by a vehicle owner.
Euless, TX
AIR BAGS
CAR HAS BEEN ON RECALL OVER A YEAR . WHEN WILL I BE ABLE TO HAVE IT FIXED?
NHTSA complaint #11478065 — an unverified report by a vehicle owner.
Wyoming, MI
AIR BAGS
It has been 16 months since I received initial communication about the recall for my driver's side air bag. I've received no other communication regarding this recall and the NHTSA website shows that a remedy is still not available. 16 months is not a timely manner to repair an issue that in the event of airbag deployment can cause serious injury or death. Being 16 months into this process with no remedy, no communication, and no repair in sight, I want to know when Ford is going to give up and give me a new car.
NHTSA complaint #11474651 — an unverified report by a vehicle owner.
Cape Coral, FL
AIR BAGS
I called Ford at Sam Galloway in Fort Myers and I told them that I have at least 5 recalls but only one is important which is the passenger air bag. I was told that they have availability for September. I asked them, why wasn’t I informed of the recall? They couldn’t answer. I need to know where should I take my car. Thank you
NHTSA complaint #11471840 — an unverified report by a vehicle owner.
Gilroy, CA
AIR BAGS
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11466810 — an unverified report by a vehicle owner.
at 175,000 milesSaint Louis, MO
AIR BAGS
The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle jerked and was slow to accelerate. The air bag warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the throttle body needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 175,000.
NHTSA complaint #11466383 — an unverified report by a vehicle owner.
Crofton, MD
AIR BAGS
Air Bag Recall has been unfixed since car was made in 2012. The recall was First started on March of 2021. I need to know my rights if the remedy is never made. The 1st issue is I don't feel safe driving vehicle and I can't get out into another vehicle which I understand is my issue but if Ford doesn't care about my safety why should I care what is technically owed to me. I didn't make a vehicle that could kill someone because of sup standard parts. 2 issue is I don't to get into an accident but if I do and survive my car Insurance would total set car because they can't as a company put a part on to a vehicle knowing that the Air Bag is still faulty. I do have gap if it came down to it but what if I didn't have that now Im Financially responsible for things I didn't cause or allow to Happen. All I'm asking is what are may rights. Does Ford as a Company have to help me if so how? Rental Car or Help try get me into another vehicle regardless of my Financial Situation.
NHTSA complaint #11460255 — an unverified report by a vehicle owner.
Greenwell Springs, LA
AIR BAGS
Please disregard NHTSA ID: 11448156. Contacted Ford and parts were ordered to repair.
NHTSA complaint #11448308 — an unverified report by a vehicle owner.
Greenwell Springs, LA
AIR BAGS
Safety Recall Notice 21S12/NHTSA Recall 21V-158 ( Driver airbag recall) I received a letter from Ford, April 2021 about my car driver airbag needs to be repaired. RISK: Airbag inflator explodes, sharp metal fragments could strike the driver causing serious injury or death. I will be killed by the airbag, not the wreck. The passenger airbag inflator was repaired after I was told to park car and I was given a rental for 3 months paid by Ford. When they started having to pay money, issue became VERY important. The letter states that when parts are available in sufficient quantities, I will be notified by Ford for repair. The car is 10 years old and FORD has had sufficient time to complete repairs. I am afraid to drive car and my stress level has increased. Ford is affecting my life and my resale valve. Please help in this matter. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11448156 — an unverified report by a vehicle owner.
Kingsland, GA
AIR BAGS
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue however, the contact was informed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11443674 — an unverified report by a vehicle owner.
Jefferson City, MO
AIR BAGS
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts are not available.
NHTSA complaint #11433208 — an unverified report by a vehicle owner.
Murrieta, CA
AIR BAGS
I received a Recall Notice 21S12/NHTSA 21V-158 in April 2021 and to date July 26, 2021, the problem still has not been corrected. I feel my life is in danger every time I drive my vehicle. I am requesting that this dangerous vehicle impairment be handled as an emergency and greater effort be made to locate the needed parts. Thank You, Regina F. Smith, owner
NHTSA complaint #11426562 — an unverified report by a vehicle owner.
Bradenton, FL
AIR BAGS
I received a notice from you regarding a recall for the airbag in our car on 2/23/21. To date I have not been able to get the airbag replaced and it is now 7/12/21. It doesn't seem right that we have been driving a car that has unsafe airbags for the past 5 months. Is there anything you can do to get this situation resolved? Thank you for your attention to this dangerous situation.
NHTSA complaint #11424525 — an unverified report by a vehicle owner.
at 78,000 milesGainesville, FL
AIR BAGS
The contact owns a 2012 Ford Fusion. The contact stated that the vehicle was previously included in a recall regarding the air bags. The contact took the vehicle to the dealer for the recall repair and while the recall repair was being performed, the contact was told by the dealer that the air bags failed and needed to be replaced however, the recall repair did not include replacing the air bags. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 78,000.
NHTSA complaint #11417791 — an unverified report by a vehicle owner.
Torrance, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V158000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. AUTONATION FORD TORRANCE (3111 PACIFIC COAST HWY, TORRANCE, CA 90505, (424) 253-4976) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11414646 — an unverified report by a vehicle owner.