2022 Ford Mustang Mach E problems

FUEL SYSTEM, GASOLINE

See attached document for complaint

NHTSA complaint #11758437 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The high voltage battery junction box connector has failed. There have been two recalls one software and one to replace this part the high voltage battery junction box with a more robust part to handle thermal loads. As of now there are zero recalls on my car open so they are all done. The first time this component failed was around 24k miles ish it's now 56k miles ish and it has failed again even after two recalls and an investigation around the same exact time. This means one of two things has happened either somehow the recalls by Tim Moran ford where not done properly and somehow the older failed part number was installed in my car or the more likely senario is that fords supposed robust part was just a simple part number change without a robust enough design to handle the thermal load. I would like to think that Tim Moran ford who is independent from for has done there due diligence the first time it was replaced and but the correct part number which leads me to conclude the investigation by the NHSTA that resulted in a part change did not fix the issue at hand and the car is now unsafe to drive as this is the second time it has happened to me on this vehicle. Thank god this time I was not going through a curve and headed off road. Same issue almost exact same failure part gone wrong and same issue to date. I demand not only for myself but the safety of others as a former Quality Assurance Representative of electronics on Hueys and Cobras that this be re investigated immediately. It is to late in the game to have zero recalls on my car open two that have been done and the same part fails a second time this should never happen to anyone if it has already been investigated and supposedly fixed. I do not believe it is fixed and the car is not safe to drive I'm hesitant to even go get it when it's ready next week with this serious safety flaw in the design of this vehicle with it still incurring.

NHTSA complaint #11758349 — an unverified report by a vehicle owner.

ENGINE

The high voltage battery junction box connector has failed. There have been two recalls one software and one to replace this part the high voltage battery junction box with a more robust part to handle thermal loads. As of now there are zero recalls on my car open so they are all done. The first time this component failed was around 24k miles ish it's now 56k miles ish and it has failed again even after two recalls and an investigation around the same exact time. This means one of two things has happened either somehow the recalls by Tim Moran ford where not done properly and somehow the older failed part number was installed in my car or the more likely senario is that fords supposed robust part was just a simple part number change without a robust enough design to handle the thermal load. I would like to think that Tim Moran ford who is independent from for has done there due diligence the first time it was replaced and but the correct part number which leads me to conclude the investigation by the NHSTA that resulted in a part change did not fix the issue at hand and the car is now unsafe to drive as this is the second time it has happened to me on this vehicle. Thank god this time I was not going through a curve and headed off road. Same issue almost exact same failure part gone wrong and same issue to date. I demand not only for myself but the safety of others as a former Quality Assurance Representative of electronics on Hueys and Cobras that this be re investigated immediately. It is to late in the game to have zero recalls on my car open two that have been done and the same part fails a second time this should never happen to anyone if it has already been investigated and supposedly fixed. I do not believe it is fixed and the car is not safe to drive I'm hesitant to even go get it when it's ready next week with this serious safety flaw in the design of this vehicle with it still incurring.

NHTSA complaint #11758349 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was pulling into a parking lot at low speed when the car suddenly began accelerating rapidly on its own. Fortunately, when I hit the brakes it stopped without incident. However, if someone had been right in front of me at the time - a pedestrian or car - it could have resulted in a crash. I am certain that I didn't hit the accelerator, nor was it pushed by floor mats or anything like that. It is conceivable that when I was turning, my left palm activated the cruise control in some manner, but that scenario wouldn't explain the acceleration part. And frankly, I don't think that is what happened. I love the vehicle and am not trying to get anything out of it. I am a capable driver with good reflexes and experience. I was able to stop it, but if this were to happen to a new driver or senior driver it could result in a crash. I looked on reddit and many others report exact same issues.

NHTSA complaint #11757918 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

I was pulling into a parking lot at low speed when the car suddenly began accelerating rapidly on its own. Fortunately, when I hit the brakes it stopped without incident. However, if someone had been right in front of me at the time - a pedestrian or car - it could have resulted in a crash. I am certain that I didn't hit the accelerator, nor was it pushed by floor mats or anything like that. It is conceivable that when I was turning, my left palm activated the cruise control in some manner, but that scenario wouldn't explain the acceleration part. And frankly, I don't think that is what happened. I love the vehicle and am not trying to get anything out of it. I am a capable driver with good reflexes and experience. I was able to stop it, but if this were to happen to a new driver or senior driver it could result in a crash. I looked on reddit and many others report exact same issues.

NHTSA complaint #11757918 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I am unsure, but I think it's the High Voltage Battery Junction Box. A week after buying the car used from Aaron Ford of Poway, I received a Safely Stop now warning, then the car broke down on the middle of the turning lane into my job a medical clinic putting myself, patients, other drivers, and my coworkers all on danger as it is a busy street. The hazard lights would not work, and the car would not go into neutral. The next day, all the dealership did was replace the 12v battery, then I only got 1 mile from the dealership before it broke down again in an even more busier and dangerous highway in the slow lane and crosswalk. The hazard lights would not work, and the car would not go into neutral.

NHTSA complaint #11757487 — an unverified report by a vehicle owner.

ENGINE

I am unsure, but I think it's the High Voltage Battery Junction Box. A week after buying the car used from Aaron Ford of Poway, I received a Safely Stop now warning, then the car broke down on the middle of the turning lane into my job a medical clinic putting myself, patients, other drivers, and my coworkers all on danger as it is a busy street. The hazard lights would not work, and the car would not go into neutral. The next day, all the dealership did was replace the 12v battery, then I only got 1 mile from the dealership before it broke down again in an even more busier and dangerous highway in the slow lane and crosswalk. The hazard lights would not work, and the car would not go into neutral.

NHTSA complaint #11757487 — an unverified report by a vehicle owner.

STRUCTURE:BODY

The front driver door metal is cracking and breaking. The door makes a squeaking and cracking sound when I open the door. It is the same problem that the Ford Escape doors had. My car is out of warranty and Ford dealers say it will cost $3,000 to replace the entire door. I think Ford should recall the door because it is clearly a manufacturer defect. Here are photos from other customers that have this problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11757160 — an unverified report by a vehicle owner.

SERVICE BRAKES

my car keeps showing parking break fault. there is a recall for it but it only covers cars built until february 2022 mine was built in april 2022 and it has the same exact damage

NHTSA complaint #11756563 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2022 Ford Mustang Mach-E. The contact stated that while driving at an undisclosed speed, the vehicle became inoperable and the vehicle stalled, and the gear shifter was inoperable. The contact exited the vehicle and was unable to re-enter the vehicle because the doors were locked and failed to unlock. The messages "Service Now" and "Battery Management" were displayed on the instrument panel. The pre-collision sensor warning light and several other unknown warning lights were illuminated. The failure had occurred on several occasions. The vehicle was towed to the residence, and the batteries were replaced. The contact researched the issue and became aware of an unknown recall; however, the VIN was not included. The vehicle was taken to a dealer, where it was determined that the battery management system needed to be reset. The vehicle was repaired, and the dealer advised the contact to drive the vehicle for 30-40 miles. However, after approximately 3 miles, the message "Stop Now" was displayed on the instrument panel, and the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

NHTSA complaint #11750812 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The contact owns a 2022 Ford Mustang Mach-E. The contact stated that while driving at an undisclosed speed, the vehicle became inoperable and the vehicle stalled, and the gear shifter was inoperable. The contact exited the vehicle and was unable to re-enter the vehicle because the doors were locked and failed to unlock. The messages "Service Now" and "Battery Management" were displayed on the instrument panel. The pre-collision sensor warning light and several other unknown warning lights were illuminated. The failure had occurred on several occasions. The vehicle was towed to the residence, and the batteries were replaced. The contact researched the issue and became aware of an unknown recall; however, the VIN was not included. The vehicle was taken to a dealer, where it was determined that the battery management system needed to be reset. The vehicle was repaired, and the dealer advised the contact to drive the vehicle for 30-40 miles. However, after approximately 3 miles, the message "Stop Now" was displayed on the instrument panel, and the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

NHTSA complaint #11750812 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

Ongoing issues with forward facing radar preventing collision assistance and adaptive cruise control along with lane keep assist from working. Ford knows about this. There is even a TSB. A car manufactured in an era that requires collision prevention should not be allowed to have significant camera faults that prevent safety systems from functioning properly. Unfortunately, the plan for many is to continue operating without these important safety features and crashes will occur as a result. Ford should be required to properly fix their radar system functionality in the Mach-E.

NHTSA complaint #11748663 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Ongoing issues with forward facing radar preventing collision assistance and adaptive cruise control along with lane keep assist from working. Ford knows about this. There is even a TSB. A car manufactured in an era that requires collision prevention should not be allowed to have significant camera faults that prevent safety systems from functioning properly. Unfortunately, the plan for many is to continue operating without these important safety features and crashes will occur as a result. Ford should be required to properly fix their radar system functionality in the Mach-E.

NHTSA complaint #11748663 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Ongoing issues with forward facing radar preventing collision assistance and adaptive cruise control along with lane keep assist from working. Ford knows about this. There is even a TSB. A car manufactured in an era that requires collision prevention should not be allowed to have significant camera faults that prevent safety systems from functioning properly. Unfortunately, the plan for many is to continue operating without these important safety features and crashes will occur as a result. Ford should be required to properly fix their radar system functionality in the Mach-E.

NHTSA complaint #11748663 — an unverified report by a vehicle owner.

POWER TRAIN

On 6/4, I completed a long road trip of over 650 miles. When I got back into my vehicle to move it to where it would be parked for the night, it displayed messages for a Powertrain Malfunction/Reduced Power and a High Voltage Battery Warning. I powered the car off and back on within about 5 minutes, and the messages were still being displayed. I connected a code scanner to the car and the car had stored codes P0D0F and P0AA4. Both of these codes indicated a fault with the High Voltage Battery Junction Box, a known issue with the Mustang Mach E. I was able to drive the car to a dealer the next day without incident but am wary of trusting the vehicle to make the same trip back home.

NHTSA complaint #11742422 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

On 6/4, I completed a long road trip of over 650 miles. When I got back into my vehicle to move it to where it would be parked for the night, it displayed messages for a Powertrain Malfunction/Reduced Power and a High Voltage Battery Warning. I powered the car off and back on within about 5 minutes, and the messages were still being displayed. I connected a code scanner to the car and the car had stored codes P0D0F and P0AA4. Both of these codes indicated a fault with the High Voltage Battery Junction Box, a known issue with the Mustang Mach E. I was able to drive the car to a dealer the next day without incident but am wary of trusting the vehicle to make the same trip back home.

NHTSA complaint #11742422 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Vehicle stated "PARKING BRAKE FAULT". Driver (myself) discovered electric parking brake was stuck in the ON position and would not disengage. Vehicle could not be moved on its wheels. Vehicle was in parking garage, and driver became stranded for over 24 hours waiting for a low-clearance tow truck with a dolly that could move the vehicle. Ford dealer (Bill Brown Ford) inspected vehicle and discovered wiring immediately behind BOTH rear electric parking brake connectors were corroded and broken. Ford dealer stated there was an active recall for this issue (CSP 22P31 or TSB 22-2143), but that my vehicle's build date was not included. CSP 22P31 only includes build dates before 15 March 2022; Driver's vehicle has a build date of 24 June 2022. Ford dealer stated they repaired the vehicle by completing the procedures defined in recall CSP 22P31, but Ford did not cover the costs or acknoledge it as a recall repair due to the build date. tl;dr: The critical safety defect defined in Ford recall CSP 22P31 affects vehicles built in July 2022, but Ford has not expanded the recall to cover these vehicles. In this case, the corrosion led to DUAL failure of both rear electrical parking brake connectors, causing two exposed electrical circuits and lock-up of the parking brake.

NHTSA complaint #11741491 — an unverified report by a vehicle owner.

SERVICE BRAKES

Vehicle stated "PARKING BRAKE FAULT". Driver (myself) discovered electric parking brake was stuck in the ON position and would not disengage. Vehicle could not be moved on its wheels. Vehicle was in parking garage, and driver became stranded for over 24 hours waiting for a low-clearance tow truck with a dolly that could move the vehicle. Ford dealer (Bill Brown Ford) inspected vehicle and discovered wiring immediately behind BOTH rear electric parking brake connectors were corroded and broken. Ford dealer stated there was an active recall for this issue (CSP 22P31 or TSB 22-2143), but that my vehicle's build date was not included. CSP 22P31 only includes build dates before 15 March 2022; Driver's vehicle has a build date of 24 June 2022. Ford dealer stated they repaired the vehicle by completing the procedures defined in recall CSP 22P31, but Ford did not cover the costs or acknoledge it as a recall repair due to the build date. tl;dr: The critical safety defect defined in Ford recall CSP 22P31 affects vehicles built in July 2022, but Ford has not expanded the recall to cover these vehicles. In this case, the corrosion led to DUAL failure of both rear electrical parking brake connectors, causing two exposed electrical circuits and lock-up of the parking brake.

NHTSA complaint #11741491 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

The vehicle’s rear/360 camera system, SYNC/APIM display system, and Reverse Brake Assist/back-over prevention system appear to have malfunctioned. The vehicle is available for inspection upon request. After a software update was performed by the Ford dealer, the vehicle began displaying the warning message: “Reverse Brake Assist not available — See manual.” At the same time, the rear/360 camera image became distorted and unreliable. The camera display has shown abnormal behavior, including distortion, flickering, black/green screen behavior, and an inaccurate or unclear 360-degree view. This issue was not present before the dealer-performed software update. The safety risk is that the rear camera and Reverse Brake Assist are used when backing up to help detect objects, people, vehicles, or obstacles behind the vehicle. Because the camera image is distorted and Reverse Brake Assist is unavailable, the driver may not receive accurate visual information or automatic braking assistance while reversing. This creates a risk of backing into a pedestrian, another vehicle, property, or an unseen object. The problem has not yet been confirmed by a dealer or independent service center after the failure. UNKNOWN whether Ford has reproduced the issue. The vehicle/component has not yet been inspected by the manufacturer, police, insurance representatives, or others after the issue appeared. UNKNOWN whether the issue is caused by the dealer-performed software update, APIM/SYNC software, rear/360 camera module, camera calibration, camera wiring/connection, or another related system. There were warning messages and symptoms after the failure began. The warning message “Reverse Brake Assist not available — See manual” appeared after the dealer-performed software update. The camera distortion and rear/360 camera display malfunction also appeared after the dea

NHTSA complaint #11741405 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

When starting car the instrument cluster was entirely blank. Center infotainment was functional. Due to use of digital dash in the car there were no warning lights or any information including speed available. It is unknown if any safety/driver assist systems were on or off because the display was non-functional. Issue resolved after performing 1 or more software resets documented across the internet but not documented in the manual. Steps to reset appear to be: 1) Perform a hard reset of the car (hold brake 15 sec, release brake 15 sec, press start without bake). 2) Allow car to fully reset and then turn off. 3) Move far enough away from car to trigger locks and put car into low power mode. 4) Return to car and power on. Hard reset did not provide immediate fix. Sync soft reset did not work.

NHTSA complaint #11731487 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

On December 17, 2022, I purchased a new 2022 Ford Mustang Mach-E, VIN [XXX] -Lewis of Hoover Inc. for $48,665.00. Seven months later, the vehicle suffered a complete loss of drive power at highway speed — a near-serious injury (if not fatal) incident on a vehicle Ford had already identified as defective and subject to recall. In approximately July-August 2023 — seven months after purchase with only approximately 13 miles at purchase — the vehicle lost all drive power while I was driving on the freeway [XXX] ) at [XXX] le stalled completely. I was fortunate no vehicles struck me. The vehicle eventually restarted. I drove directly home and did not continue with my planned out of town trip. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11726480 — an unverified report by a vehicle owner.

SERVICE BRAKES

Parking brake malfunction indicated. Ford CSP 22P31 covers repair of the issue for vehichles with a manufacture date before 3/15/22. My vehicle reached the US on 6/22/22. Ford has offered to cover a small part of the repair, but won't include me in the fix due to manufacture date. So Ford ended the program, NEVER FIXED THE ISSUE, and now won't offer to repair my car.

NHTSA complaint #11725195 — an unverified report by a vehicle owner.