2018 Ford Mustang driver assist problems

BACK OVER PREVENTION

The contact owns a 2018 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera was inoperable. The vehicle was not repaired. The failure mileage was unavailable.

NHTSA complaint #11727593 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2018 Ford Mustang. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the dealer inspected the rear-view camera, and the camera was found to be functional. However, the contact reported that the camera image was distorted, with a grey raindrop line running across the screen. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 99,858.

NHTSA complaint #11726770 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

Recall

NHTSA complaint #11714068 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2018 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention). The contact stated that on several occasions while in reverse (R), the rear-view camera screen displayed a cloudy image. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 44,000.

NHTSA complaint #11706462 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2018 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that occasionally the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the contact was unable to activate the heater while the screen was black. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

NHTSA complaint #11705443 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2018 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, the infotainment screen displayed a black screen. The touchscreen icons failed to function as intended. The contact was unable to use the radio, and the A/C buttons failed to function. The radio would not turn on or would take approximately ten minutes for the radio to function. The contact stated that the infotainment screen failed to display if the A/C or heater was functioning properly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 65,000.

NHTSA complaint #11699838 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

Rear back up camera quit working just like on previous models of the mustang.

NHTSA complaint #11529878 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Rear back up camera quit working just like on previous models of the mustang.

NHTSA complaint #11529878 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2018 Ford Mustang. The contact stated that while parked, he attempted to access the trunk of the vehicle, and upon depressing the trunk release, he heard clicking, but the trunk failed to open. Upon investigation, the contact noticed that the trunk appeared stuck or jammed, with no external damages observed. A month prior to the trunk malfunction, the contact noticed unspecified video feed issues with the rearview camera. No warning lights were illuminated. The vehicle was taken to a Ford dealer, who diagnosed a malfunctioning body wiring harness in the trunk and related the malfunction to the rearview camera failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 81,000.

NHTSA complaint #11524401 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

This issue is when a haze develops on the inside of the windshield in the line of sight of the forward facing camera that detects vehicles, objects, traffic lanes and rain sensing. Since this area of the windshield is enclosed, there is no way to clean it. This is not condensation but dust particles that adhere to the glass, possibly from AC or heat that flows along the windshield and also it possibly enhanced in humid climates. When the issue occurs, the dash warning will appear stating, "Front Camera Low Visibility Clean Screen" and the outside windshield is definitely not dirty. I've taken this to my local Ford dealership and they claim they have no way to address the problem and suggested I take it to a windshield replacement shop, such as SafeLite, they also said it is not covered under any Ford warranty. I find this odd, since it is a potential design defect with the vehicle. This is a random occurrence and because of the warning, I fear it diminishes the accuracy of everything the front sensor detects and could be potentially dangerous. I've found several postings in vehicle forums online with the same issue but nothing about Ford or anyone resolving it, so this is not an isolated issue. Here is one posting in a forum showing the warning as well as images of the camera/windshield area that is the issue. https://www.mustang6g.com/forums/threads/front-camera-haze.156882/ This is exactly what I'm experiencing. Also, doing a google search for the above warning message will bring up several other postings in forums about the issue with various Ford vehicle models with the same front camera design. Thank you for looking into this.

NHTSA complaint #11464286 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

This issue is when a haze develops on the inside of the windshield in the line of sight of the forward facing camera that detects vehicles, objects, traffic lanes and rain sensing. Since this area of the windshield is enclosed, there is no way to clean it. This is not condensation but dust particles that adhere to the glass, possibly from AC or heat that flows along the windshield and also it possibly enhanced in humid climates. When the issue occurs, the dash warning will appear stating, "Front Camera Low Visibility Clean Screen" and the outside windshield is definitely not dirty. I've taken this to my local Ford dealership and they claim they have no way to address the problem and suggested I take it to a windshield replacement shop, such as SafeLite, they also said it is not covered under any Ford warranty. I find this odd, since it is a potential design defect with the vehicle. This is a random occurrence and because of the warning, I fear it diminishes the accuracy of everything the front sensor detects and could be potentially dangerous. I've found several postings in vehicle forums online with the same issue but nothing about Ford or anyone resolving it, so this is not an isolated issue. Here is one posting in a forum showing the warning as well as images of the camera/windshield area that is the issue. https://www.mustang6g.com/forums/threads/front-camera-haze.156882/ This is exactly what I'm experiencing. Also, doing a google search for the above warning message will bring up several other postings in forums about the issue with various Ford vehicle models with the same front camera design. Thank you for looking into this.

NHTSA complaint #11464286 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

This issue is when a haze develops on the inside of the windshield in the line of sight of the forward facing camera that detects vehicles, objects, traffic lanes and rain sensing. Since this area of the windshield is enclosed, there is no way to clean it. This is not condensation but dust particles that adhere to the glass, possibly from AC or heat that flows along the windshield and also it possibly enhanced in humid climates. When the issue occurs, the dash warning will appear stating, "Front Camera Low Visibility Clean Screen" and the outside windshield is definitely not dirty. I've taken this to my local Ford dealership and they claim they have no way to address the problem and suggested I take it to a windshield replacement shop, such as SafeLite, they also said it is not covered under any Ford warranty. I find this odd, since it is a potential design defect with the vehicle. This is a random occurrence and because of the warning, I fear it diminishes the accuracy of everything the front sensor detects and could be potentially dangerous. I've found several postings in vehicle forums online with the same issue but nothing about Ford or anyone resolving it, so this is not an isolated issue. Here is one posting in a forum showing the warning as well as images of the camera/windshield area that is the issue. https://www.mustang6g.com/forums/threads/front-camera-haze.156882/ This is exactly what I'm experiencing. Also, doing a google search for the above warning message will bring up several other postings in forums about the issue with various Ford vehicle models with the same front camera design. Thank you for looking into this.

NHTSA complaint #11464286 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I shifted into reverse and the rear-view camera image was very distorted. I shifted to neutral and then reverse again with no help. After checking the internet for info I found comments regarding the wire harness leading to the trunk lid. I did not find any obvious damage, but jiggled the wires and re-checked the system and the rear-view image came back with a clear image. over the next week, the image become distorted multiple times and sometimes gone to a no signal message. This is occurring more frequently makes it impossible to see objects/children/etc close to the rear of the vehicle.

NHTSA complaint #11460587 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The Accessory Protocol Interface Module failed. All functions of the camera, radio and entire middle display console do not work. When backing up to exit parking space or to back into a parking space I can't see what is behind me and have almost hit items multiple times. The dealer inspected and told me what the issue is; that it is not under warranty and would cost approximately $1000 to repair, which I don't have. There was no forewarning of this module failure; it occurred suddenly and without warning.

NHTSA complaint #11454218 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

2018 with 24,000 miles (purchased brand new) every morning until the car warms up I dont have navigation, radio, Bluetooth, or back up camera's. I was told this was a common problem with Ford from the dealership but its not a recall. After researching online, its a very common problem with all makes and models of Ford. Of course I'm out of warranty to replace the APIM which is going to cost 1,000 out of pocket. Safety concerns: I have to navigate using my phone which is a distraction while driving, same thing with phone conversation I can be hand free, and I have a major blind spot while backing up because of no camera.

NHTSA complaint #11451406 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

FORWARD COLLISION AVOIDANCE, LANE DEPARTURE WARNING, LANE KEEPING ASSIST, ADAPTIVE CRUISE CONTROL, DRIVER NOTIFICATION AND AUTO HIGH BEAM CONTROL STOPPED WORKING ON 2018 FORD MUSTANG. CAR CURRENTLY IN SHOP HAVING IMAGE PROCESSING MODULE RECALIBRATED FOR $1232.22. THIS IS A KNOWN ISSUE FOR OTHER MUSTANGS AS INDICATED BY RECALL 20S26. FORD CLAIMS MY CAR IS NOT INCLUDED IN THIS RECALL EVEN THOUGH IT APPEARS TO BE FOR THE SAME, KNOWN ISSUE. THE SYSTEM ALERTS ME THIS IS NOT WORKING AS SOON AS THE CAR IS STARTED VIA MESSAGE ON DASH AND SEVERAL BEEPS.

NHTSA complaint #11387702 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

FORWARD COLLISION AVOIDANCE, LANE DEPARTURE WARNING, LANE KEEPING ASSIST, ADAPTIVE CRUISE CONTROL, DRIVER NOTIFICATION AND AUTO HIGH BEAM CONTROL STOPPED WORKING ON 2018 FORD MUSTANG. CAR CURRENTLY IN SHOP HAVING IMAGE PROCESSING MODULE RECALIBRATED FOR $1232.22. THIS IS A KNOWN ISSUE FOR OTHER MUSTANGS AS INDICATED BY RECALL 20S26. FORD CLAIMS MY CAR IS NOT INCLUDED IN THIS RECALL EVEN THOUGH IT APPEARS TO BE FOR THE SAME, KNOWN ISSUE. THE SYSTEM ALERTS ME THIS IS NOT WORKING AS SOON AS THE CAR IS STARTED VIA MESSAGE ON DASH AND SEVERAL BEEPS.

NHTSA complaint #11387702 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

FORWARD COLLISION AVOIDANCE, LANE DEPARTURE WARNING, LANE KEEPING ASSIST, ADAPTIVE CRUISE CONTROL, DRIVER NOTIFICATION AND AUTO HIGH BEAM CONTROL STOPPED WORKING ON 2018 FORD MUSTANG. CAR CURRENTLY IN SHOP HAVING IMAGE PROCESSING MODULE RECALIBRATED FOR $1232.22. THIS IS A KNOWN ISSUE FOR OTHER MUSTANGS AS INDICATED BY RECALL 20S26. FORD CLAIMS MY CAR IS NOT INCLUDED IN THIS RECALL EVEN THOUGH IT APPEARS TO BE FOR THE SAME, KNOWN ISSUE. THE SYSTEM ALERTS ME THIS IS NOT WORKING AS SOON AS THE CAR IS STARTED VIA MESSAGE ON DASH AND SEVERAL BEEPS.

NHTSA complaint #11387702 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

MY SYNC 3 SYSTEM STOPPED WORKING, MY ENTIRE SCREEN WENT BLACK BACK IN JANUARY AND IT HASNT TURNED ON SINCE AND THAT INCLUDES MY BACKUP CAMERA.

NHTSA complaint #11327948 — an unverified report by a vehicle owner.