295 of the
19,460 complaints filed about the Ford Windstar
are about the wheels —
2% of everything owners reported.
The worst model year for it is 1998.
The rear axle broke for the second time on a Ford Windstar, after already breaking prior to a recall in 2010. It appears to have broken where a clamp was attached. This caused the rear wheels to fall into, and grind against the wheel well. This happened on a side street near my house. Had it happened at highway speeds, the rear wheels could have locked up or perhaps broken free causing loss of control. The axle problem has been known to Ford, but it is concerning that this is the second one to fail. I have not yet contacted ford or a a repair facility to evaluate. There were no warning lamps or other indication. The axle simply broke abruptly. I thought it was a tire blow out until I saw the wheels tilted in. The vehicle is older, but I maintain it well.
NHTSA complaint #11590976 — an unverified report by a vehicle owner.
The rear axle on my vehicle snapped while I was driving causing me to lose control and leave the roadway. I contacted Ford who told me there was a recall for the rear axle of my vehicle and that I would have no out of pocket expenses for the repairs and the towing of the vehicle to the service center. After they set up the towing I received a message saying I had to pay $381 for the towing before they would dispatch the tow truck. I called Ford customer service and they told me that now they can't find in their notes where they told me towing was covered. After asking to speak with a supervisor and being told they're not going to transfer me because they know their supervisor can't do anything more then what they can do I was placed on hold for an hour just to be told they can't find it in their notes and then I was hung up on. I shouldn't have to pay almost $400 to have my vehicle that just had a catastrophic failure causing me to wreck towed for servic after I was lied to about the towing being covered
NHTSA complaint #11527143 — an unverified report by a vehicle owner.
Rear Axle . Fell on the highway split in half while I was driving on a state Hwy 71 at 45 mph. Cracked rear axle. 2002 Ford Windstar part of a recall for Rear axle. No warning was given and didn't know about the recall until after it happened. Inspection was preformed by a mechanic. I could have flipped or rolled or caused a major collision as this highway is very heavily traveled.
NHTSA complaint #11518183 — an unverified report by a vehicle owner.
The rear axle of my 2002 Ford Windstar completely fractured while traveling on Interstate 75. The rear axle broke while driving about 60 miles per hour on Interstate 75 in Florida. By the grace of GOD my passenger and I survived. In attempting to stop, the van hit the guard rail on the Highway. I was able to keep the van in the right lane. The van gave us NO warning. While waiting for the AAA tow truck, a Florida Department of Transportation (FDOT} patrol vehicle stop to ensure we were alright. The FDOT driver inspected the Windstar, took pictures and stated he has never seen a broken rear axle like that before.
NHTSA complaint #11449963 — an unverified report by a vehicle owner.
My tire starting making a whistle screech sound and a sway and I look under my tire is crooked and my axel beam was cracked. Thankfully my kids were not with me and no one was hurt
NHTSA complaint #11433723 — an unverified report by a vehicle owner.
THE AXLE ON THE BACK DRIVER'S SIDE IS TERRIBLY RUSTED TO THE POINT OF NO REPAIR. THE MECHANIC STATED IT IS A RECALL PROBLEM AND NEEDS TO BE TAKEN TO THE FORD DEALER. HE ALSO STATED THAT IT IS DANGEROUS TO DRIVE DUE TO THE PROBLEMS THAT IT WAS CAUSING THE WHEEL TO NOT FIT OR STAY ON CORRECTLY CAUSING IT TO RUB ON THE VANS SURFACE CAUSING A BLOWOUT AND MAKING DRIVING ALMOST IMPOSSIBLE AND DANGEROUS. THANK GOD MY SON DROVE IT AND NOT MYSELF. THANK GOD THAT HE IS OKAY. THIS PROBLEM NEEDS TO BE DEALT WITH ASAP. I AM A FOSTER MOM AND DRIVE CHILDREN IN THIS VAN AND IT DEFINITELY NEEDS TO BE INSPECTED FOR THE PROBLEMS AND REPAIRED. MY SON WAS ON HIS WAY TO PUT GAS INTO THE VEHICLE WHEN THIS HAPPENED. THE KIDS AND I WERE GOING TO HIT THE HIGHWAY AND GO TO A FOOD PANTRY IN THE ADJOINING CITY. THANK GOD WE DIDN'T. THIS ALL HAPPENED WHILE MY SON TOOK THE CAR TO PUT GAS IN BEFORE THE KIDS AND I WERE TO LEAVE OUT. WE HAD ALREADY STATED THAT THE WHEEL WASN'T FITTING ON WELL AND DECIDED TO TAKE IT TO THE MECHANIC. THE MECHANIC TOLD US THERE WAS NOTHING HE COULD DO BECAUSE OF THE CORROSION AND THEN INFORMED US ABOUT THE RECALL ON THE VEHICLE AND THE PROBLEMS THIS MODEL WAS HAVING WITH THE AXLES AND RUST AND CORROSION AND OTHER PROBLEMS. THANK GOD THIS WAS ON A CITY STREET AND AT THE TIME THERE WAS LITTLE TRAFFIC, OTHERWISE IT COULD HAVE BEEN A DANGEROUS MESS.
NHTSA complaint #11325615 — an unverified report by a vehicle owner.
I TOOK MY VEHICLE TO FORDS AND THEY SAY MY BRACKET GUARD NEAR REAR AXLE IS DEFECTED AND WAS UNDER FORD RECALL AND THAT IT IS A SAFETY HAZARD , THOUGH WHEN TERRY HENDRICKS FORD SENT IN A CLAIM THEY SAD IT HAD EXPIRED ALTHOUGH I NEED IT RECALLED FOR REPAIR
NHTSA complaint #11320257 — an unverified report by a vehicle owner.
THE AXLE WAS PART OF RECALL #11S16. AS PART OF THE RECALL THE AXLE WAS PATCHED, BUT THE AXLE IS NOW BROKEN BECAUSE THE "REPAIR" DID NOT CORRECT THE STRUCTURAL FLAWS IN THE AXLE.
NHTSA complaint #11299013 — an unverified report by a vehicle owner.
MY VEHICLE WAS MANUFACTURED IN 2001. THERE WAS A RECALL PUT OUT FOR THE SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY. IN 2011, ACCORDING TO SUNSET FORD DEALERSHIP (WHERE I TOOK IT FOR AXLE REPAIR AND WAS DENIED) THE RECALL WAS REMEDIED IN 2011. HOWEVER, AS STATED ALONG WITH THE RECALL NOTICE, THE TIME THAT THE BRACKETS WERE MIS INSTALLED CAUSED DAMAGE TO THE REAR AXLE, CORROSION AND FRACTURING. THIS IS EXACTLY WHAT IS HAPPENING TO MY VEHICLE RIGHT NOW AND THE DEALERSHIP ALONG WITH FORD CORPORATE IS SAYING THIS AXLE REPAIR WILL BE FULLY AT MY COST. ACCORDING TO THEIR AUTOMATED RECALL PHONE INFORMATION, UP UNTIL 2016 THEY WERE OFFERING TO REPLACE THE AXLE FOR $300 ( A DISCOUNTED RATE) FOR CUSTOMERS AFFECTED. I DO NOT AT ALL FEEL I SHOULD BE RESPONSIBLE FOR THIS REPAIR. I CONTACTED FORD CORPORATE A FEW TIMES NOW AND HAVE BEEN TOLD NO ITS NOT THEIR FAULT. I WAS ALSO TOLD BY SUNSET FORD, THAT I WOULD NEED TO PAY THEM $140 AN HOUR FOR THEM TO DIAGNOSE IT AND TELL ME SPECIFICALLY WHAT IS WRONG. IT HAS ALREADY BEEN THERE ONCE TO CHECK THE RECALL WHERE THEY TOOK PICTURES ( INCLUDED) AND SENT THEM TO FORD CORPORATE WHERE I WAS TOLD NO THEY WILL NOT FIX IT UNLESS I PAY FOR IT. THIS REPAIR SHOULD BE FULLY COVERED AND I NEED HELP GETTING FORD TO AGREE.
NHTSA complaint #11241531 — an unverified report by a vehicle owner.
1. REAR AXLE FRACTURED SEVERELY & BROKE MAKING THE CAR UN-DRIVABLE ON 24 JAN 2019 WHILE IN MOTION DRIVING IN CITY TRAFFIC. FORD PUT BRACES ON THIS VEHICLE UNDER RECALL# 10S13, BUT THEY FAILED TO PREVENT FURTHER CORROSION AND METAL FATIGUE. THE AXLE WAS A BAD ENGINEERING DESIGN FROM THE DRAWING BOARD COMBINED WITH NOT E-COATING THE METAL DURING MANUFACTURING TO PREVENT CORROSION OF THE METAL DUE TO ROAD SALT. THE AXLE FRACTURED NEXT TO THE BRACE ON THE DRIVER SIDE AS SHOWN IN THE 4 IMAGES BELOW. I HAVE ONE TOW BILL (FLAT-BED) TO GET THE CAR OFF THE DOWNTOWN STREET TO MY HOME & WILL HAVE ANOTHER TOW BILL TO TRANSPORT IT TO WHERE I CAN REPLACE THE AXLE. 2. FRONT CRADLE FRAME'S MOUNT RUSTED OFF THAT ANCHORS THE STABILIZER BAR SO THE STABILIZER BAR HAD TO BE REMOVED. THIS HAPPENED SEVERAL YEARS AGO. THE CRADLE FRAME PROBABLE WAS NOT E-COATED DURING MANUFACTURE EITHER. I CAN TAKE A PIC AND PROBABLE HAVE THE REPAIR INVOICE DETAILING THE DATE AND THE MECHANIC'S WORK TO REMOVE THE STABILIZER BAR. TO FIX THE CAR WILL NEED A NEW FRONT CRADLE FRAME, STABILIZER BAR, AND POSSIBLY MOUNT BRACKETS.
NHTSA complaint #11182225 — an unverified report by a vehicle owner.
WENT TO "CREDIT KARMA" AND WAS INFORMED THAT MY VEHICLE WAS THE SUBJECT OF A FORD NHTSA RECALL. FORD FAILED TO NOTIFY ME OF RECALL ON MY VEHICLE. RECALL ID # 233939 DATED 10/21/2015. PLEASE HELP RESOLVE THIS AS I DON'T WANT TO BE DRIVING AN UNSAFE VEHICLE
NHTSA complaint #11155439 — an unverified report by a vehicle owner.
MY REAR WHEEL HUB ASSEMBLY, WHERE IT ATTACHES TO THE AXLE BEAM REINFORCING FLANGE CRACKED WHILE I WAS TURNING LEFT FROM A STOP LIGHT. I FOUND OUT THAT THERE WAS A RECALL FOR THE REAR AXLE REINFORCEMENT BRACKETS, SO I TOOK MY VAN TO A FORD DEALERSHIP IN KNOX, INDIANA (BEST FORD). AFTER A FEW DAYS, THEY SAID THAT FORD WOULD NOT COVER THE DAMAGE DONE TO THE REAR AXLE. THEY SAID THAT IT WAS PREVIOUSLY REPAIRED, HOWEVER, I SEE ON THIS WEBSITE THAT A RECALL FOR MY VEHICLE IS INCOMPLETE AND THAT FORD HAD AN ADDITIONAL RECALL FOR THE SAME ISSUE.
NHTSA complaint #11133193 — an unverified report by a vehicle owner.
THE REAR AXLE BROKE AT 45MPH BLOWING OUT BOTH REAR TIRES THANKGOD WE WERN'T HURT AND HAD NO CARS BEHIND US SEEN RECALL ONLINE CALLED FORD BUT WAS TOLD THE VAN WAS NOT PART OF RECALL WAS PURCHASED IN MI NEW AND HAS U DESIGN AXLE
NHTSA complaint #11110125 — an unverified report by a vehicle owner.
REAR AXLE BREAK DUE TO CORROSION OF ACKNOWLEDGED INADEQUATELY DESIGNED AXLE. BREAK HAPPENED IN THE REINFORCEMENT BRACKET INSTALLED DO TO INITIAL AXLE RECALL FOR POTENTIAL BREAK DUE TO CORROSION.. CAR WAS ON CITY STREET IN MOTION TO FREEWAY ONRAMP FORTUNATELY THE AXLE BROKE PRIOR TO ENTERING FREEWAY. AXLE BREAK RESULTED IN SAGGING AXLE AND A WHEEL TILTED INWARD AT ABOUT 20 DEGREES AND WEDGED AGAINST THE INNER WHEEL WELL. TIRE STARTED TO SMOKE. CAR IS UNDRIVEABLE. THE REPAIR IS ESTIMATED TO $1400. FORD WILL NOT ACCEPT ANY FINANCIAL RESPONSIBILITY FOR THIS BREAK IN THE BRACKETS INSTALLED TO PREVENT THE BREAK. ADDITIONAL COMPONENTS ARE ALSO NEEDING REPAIR AND REPLACEMENT DUE TO THE BREAK OF THE AXLE.
NHTSA complaint #11102776 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR DRIVER'S SIDE WHEEL TURNED INWARD AND THE CONTACT HEARD A LOUD GRINDING SOUND COMING FROM THE REAR OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. FORD & LINCOLN OF SMITHTOWN (440 JERICHO TURNPIKE, SMITHTOWN, NY 11787) WAS CONTACTED AND INFORMED THE CONTACT TO TOW THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 189,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11100423 — an unverified report by a vehicle owner.
THE REAR WHEEL ON THE DRIVER'S SIDE COLLAPSED ON THE BODY, BREAKING OFF FROM THE AXLE. I WAS TRAVELING BETWEEN 30-35 MILES AN HOUR WHEN IT OCCURRED. I WAS ABLE TO STOP THE CAR ON THE SIDE OF THE ROAD.
NHTSA complaint #11096817 — an unverified report by a vehicle owner.
REAR AXLE ASSEMBLY SNAPPED YET OUR VIN IS NOT ON RECALL LIST. THIS WAS NOT DUE TO ANY ACCIDENT OR DAMAGE ON OUR BEHALF THIS WAS SIMPLE DAILY IN TOWN FIVE MILES DRIVING THEN SNAPPED AND NOT USABLE. WE WERE DRIVING AND TURNED LEFT AND. OR EVEN TWO BLOCKS THE VEHICLE MADE A SNAP SOUND ALMOST LIKE A POPPED TIRE. BOTH TIRED ARE INWARD AND THE VEHICLE IAN NOW PARKED DUE TO THE SNAPPING OF THIS.
NHTSA complaint #11073003 — an unverified report by a vehicle owner.