Owners have filed 2,191 complaints
about the 2000 Ford Windstar with NHTSA between 1999 and 2025.
The largest single group is the brakes.
Across this model's run it ranks 4 of 12 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 68
Against the median year of the Ford Windstar. 50 means typical for this
model; 100 means roughly double.
Severity — 49
9.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 8
5% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
151.0%
1,000 – 9,999 miles
50.3%
10,000 – 24,999 miles
281.8%
25,000 – 49,999 miles
1248.1%
50,000 – 74,999 miles
19012.5%
75,000 – 99,999 miles
29319.2%
100,000 – 149,999 miles
60739.9%
150,000+ miles
26117.1%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
Frontal crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2000 Ford Windstar
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2000 Ford Windstar w/SAB
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—
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When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 1999peak 86Jun 2025
NHTSA investigations into the 2000 Ford Windstar
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA10007Opened 20 Dec 2010Closed 17 Mar 2011STRUCTURE:FRAME AND MEMBERS
Front Subframe Corrosion Failures
In a January 26, 2011 Defect Information Report, Ford Motor Company (Ford) notified the National Highway Traffic Safety Administration (NHTSA) that it will conduct a safety recall to address corrosion related fractures in the front lower control arm rear attaching brackets and body mount attachments at the rear of the front subframe in approximately 425,288 model year (MY) 1999 through 2003 Ford Windstar vehicles manufactured from April 1998 to July 2003 and either sold or currently registered in the following high corrosion (Salt-Belt) states:Connecticut, Delaware, District of Columbia, Illin...
PE10026Opened 20 Jul 2010Closed 20 Dec 2010STRUCTURE:FRAME AND MEMBERS
Front Subframe Corrosion Failures
The Office of Defects Investigation (ODI) has identified 346 complaints to ODI and Ford alleging fracture, cracking and or excessive corrosion of the front subframes in model year (MY) 1999 through 2003 Ford Windstar vehicles.Approximately 97 percent of these complaints (334) involve vehicles that have been operated in Salt Belt states, which make up approximately 60 percent of the subject vehicle sales in the United States.The front subframe, sometimes referred to as the engine cradle, is a structural component of the Windstar vehicles that carries the engine, transaxle, steering rack and cer...
PE10016Opened 13 May 2010Closed 22 Sep 2010SUSPENSION
Rear Axle Cracking
In a letter dated August 26, 2010, Ford Motor Company (Ford) submitted a Defect Information Report notifying NHTSA that it will conduct a safety recall (NHTSA Recall No. 10V-385) to address a rear axle defect in model year (MY) 1998 through 2003 Ford Windstar vehicles built at the Oakville assembly plant from September 1, 1997 through February 28, 2003 and either sold or currently registered in high corrosion (Salt-Belt) states where the use of salt and other corrosive chemicals may be used to treat snow/ice covered roads.The following states are included in Ford's recall:Connecticut, Delaware...
EA08021Opened 17 Sep 2008Closed 14 Oct 2009ELECTRICAL SYSTEM
ENGINE COMPARTMENT FIRES
EA08-021 IS CLOSED WITH FORD'S ACTIONS IN RECALL 09V-399 RECALLING APPROXIMATELY 4.5 MILLION VEHICLES EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCHES (SCDS).WITH THIS RECALL FORD HAS NOW RECALLED ALL OF THE APPROXIMATE 16 MILLION FORD MODEL VEHICLES THAT WERE MANUFACTURED FROM MY 1992 THROUGH 2003 WITH A TEXAS INSTRUMENTS SCDS.NHTSA WILL CONTINUE TO MONITOR THE RECALLED VEHICLES TO ENSURE REMEDIES INSTALLED BY FORD TOMITIGATE THE POTENTIAL FOR SCDS RELATED FIRES ARE EFFECTIVE.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE ATTACHED...
PE08035Opened 13 May 2008Closed 17 Sep 2008ELECTRICAL SYSTEM
ENGINE COMPARTMENT FIRES
ODI HAS RECEIVED 134 CONSUMER COMPLAINTS, 285 MANUFACTURER COMPLAINTS, AND 137 MANUFACTURER WARRANTY CLAIMS ALLEGING INCIDENTS OF ENGINE COMPARTMENT FIRE IN MODEL YEAR (MY) 1995 THRU 2003 FORD WINDSTAR VEHICLES.TWO OF THE ODI COMPLAINTS ALLEGE THE FIRES CAUSED STRUCTURAL DAMAGE TO THE COMPLAINANT'S HOME.OF THE 134 ODI COMPLAINTS, 36 ALLEGE THE FIRE OCCURRED WHILE THE VEHICLE WAS PARKED, 72 ALLEGE THE FIRE OCCURRED WHILE THE VEHICLE WAS RUNNING AND 26 OF THE COMPLAINTS DO NOT SPECIFY IF THE VEHICLE WAS RUNNING OR NOT.FURTHER REVIEW OF THE ODI COMPLAINTS SHOWS THAT 72 ALLEGE THAT THE SPEED CONTR...
PE04022Opened 3 Mar 2004Closed 1 Jul 2004STRUCTURE:BODY:DOOR
POWER SLIDING DOOR OPENING
THE SUBJECT VEHICLES ARE EQUIPPED WITH SINGLE OR DUAL POWER SLIDING DOORS (PSD).APPROXIMATELY 111,000 VEHICLES HAVE DUAL POWER SLIDING DOORS.THE PSD IS OPENED BY ANY OF 5 METHODS, THE INSIDE OR OUTSIDE MANUAL DOOR HANDLE, THE KEY FOB, THE OVERHEAD CONSOLE SWITCH AND THE B-PILLAR SWITCH.THE DOOR MAY BE OPENED ONLY UNDER THESE CONDITIONS: IGNITION KEY IS IN OFF/ACCESSORIES/ON/START POSITION, GEAR SELECTOR IN PARK, VEHICLE SPEED LESS THAN 6 MPH, AND DOOR UNLOCKED.THE PSD LATCH IS LOCATED AT THE REAR OF THE DOOR AND HAS A SECONDARY AND PRIMARY LATCH POSITION.FULL AND PROPER CLOSURE ENGAGES BOTH TH...
EA03004Opened 10 Apr 2003Closed 30 Aug 2004WHEELS
WHEEL STUD FRACTURE
THE SUBJECT VEHICLES RANGE IN AGE FROM 4?7 YEARS IN SERVICE, WITH AVERAGE MILEAGES ESTIMATED TO RANGE FROM 50 TO 100 THOUSAND MILES.AT THESE MILEAGES, THE SUBJECT WHEELS ARE LIKELY TO HAVE BEEN REMOVED AND REINSTALLED MULTIPLE TIMES FOR VARIOUS SERVICE PROCEDURES.ODI IS CONCERNED ABOUT THE HIGH WHEEL SEPARATION RATES IN THE MY 1997-98 WINDSTAR VEHICLES EQUIPPED WITH ALUMINUM ALLOY WHEELS.HOWEVER, ANALYSIS OF FAILURE DATA INDICATES THAT MOST OF THE INCIDENTS IN THAT POPULATION OF VEHICLES OCCUR AFTER THE VEHICLES HAD ACCUMULATED 30 THOUSAND MILES OF SERVICE. THE FACTORS THAT INCREASE THE RISK T...
PE02085Opened 18 Nov 2002Closed 10 Apr 2003WHEELS
WHEEL STUD FRACTURE
ANALYSIS OF ODI AND FORD DATA HAS IDENTIFIED 1619 INCIDENTS OF WHEEL STUD FRACTURE IN MY 1998 THROUGH 2000 FORD WINDSTAR VEHICLES, INCLUDING 69 WHEEL SEPARATIONS AND 11 CRASHES.FORD HAS NOT BEEN ABLE TO IDENTIFY ANY DESIGN OR MANUFACTURING DEFECTS IN ITS ANALYZIS OF THE PROBLEM.FORD MAINTAINS THAT THE FAILURES ARE CAUSED BY EITHER:(1) INADVERTENT OVERTORQUING OF LUG NUTS DURING REMOVAL OR INSTALLATION; OR (2) FATIGUE DUE TO INSUFFICIENT CLAMP LOAD BETWEEN THE WHEEL AND THE BRAKE ROTOR OR DRUM AND HUB ASSEMBLY.ACCORDING TO FORD, CORROSION, DIRT, OR DAMAGE PRESENT ON THE ROAD WHEEL AT THE NUT IN...
Recalls on the 2000 Ford Windstar
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
15V608000
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
Ford Motor Company (Ford) is recalling certain model year 1998-2003 Windstar vehicles manufactured September 2, 1997, to July 3, 2003. The affected vehicles were previously remedied to safeguard against the rear axle cracking from corrosion, however, the remedy brackets may have been misinstalled. The incorrect bracket installations may limit the effectiveness of the service repair for NHTSA recalls 10V-385, 12V-193, and 12V-195.
Risk: If the brackets were not installed properly, the rear axle may fracture, affecting the vehicle handling and increasing the risk of a crash.
12V193000
POWER TRAIN:AXLE ASSEMBLY
FORD IS RECALLING CERTAIN MODEL YEAR 1998-2003 WINDSTAR VEHICLES MANUFACTURED FROM SEPTEMBER 1, 1997, THROUGH JULY 3, 2003, AND CURRENTLY REGISTERED OR ORIGINALLY SOLD IN VIRGINIA. OVER TIME, CORROSION CAN WEAKEN THE REAR AXLE MAKING IT SUSCEPTIBLE TO TORSIONAL STRESS. CORROSION AND STRESS CAN LEAD TO CRACKS WHICH, IF UNDETECTED, CAN INCREASE AND RESULT IN A COMPLETE FRACTURE OF THE AXLE.
Risk: A FRACTURED AXLE CAN AFFECT VEHICLE HANDLING AND INCREASE THE RISK OF A CRASH.
12V195000
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
FORD IS RECALLING CERTAIN MODEL YEAR 1998-2003 WINDSTAR VEHICLES MANUFACTURED FROM SEPTEMBER 1, 1997, THROUGH JULY 3, 2003, REGISTERED IN PUERTO RICO. DUE TO INCREASED STRESSES CAUSED BY HIGH CYCLES OF TORSIONAL LOADING, SPECIFIC TO THIS MARKET, THE REAR AXLE CAN CRACK.
Risk: A FRACTURED AXLE MAY RESULT IN A LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH.
12V194000
SUSPENSION:FRONT:CONTROL ARM
FORD IS RECALLING CERTAIN MODEL YEAR 1999-2003 WINDSTAR VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATE OF VIRGINIA. CORROSION-RELATED FRACTURES OF THE FRONT LOWER CONTROL ARM REAR ATTACHING BRACKETS AND BODY MOUNT ATTACHMENTS MAY OCCUR.
Risk: A SEPARATION OF A FRONT LOWER CONTROL ARM REAR ATTACHING BRACKET MAY RESULT IN A LOWER CONTROL ARM SEPARATION. A SEPARATION OF BOTH FRONT SUBFRAME REAR BODY MOUNTS MAY RESULT IN SEPARATION OF THE STEERING INTERMEDIATE SHAFT. EITHER CONDITION COULD RESULT IN SIGNIFICANT LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH.
11V030000
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
FORD IS RECALLING CERTAIN MODEL YEAR 1999-2003 WINDSTAR VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, THE DISTRICT OF COLUMBIA, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, UTAH, VERMONT, WEST VIRGINIA, AND WISCONSIN. A SEPARATION OF A FRONT LOWER CONTROL ARM REAR ATTACHING BRACKET MAY RESULT IN A LOWER CONTROL ARM SEPARATION. A SEPARATION OF BOTH FRONT SUBFRAME REAR BODY MOUNTS MAY RESULT IN SEPARATION OF THE STEERING INTERMEDIATE SHAFT.
Risk: THIS COULD RESULT IN REDUCED STEERING CONTROL INCREASING THE RISK OF A CRASH.
10V385000
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
FORD IS RECALLING CERTAIN MODEL YEAR 1998-2003 WINDSTAR VEHICLES MANUFACTURED FROM SEPTEMBER 1, 1997 THROUGH FEBRUARY 28, 2003 AND CURRENTLY REGISTERED OR ORIGINALLY SOLD IN CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN. AFTER MANY YEARS OF VEHICLE SERVICE IN THESE AREAS, CORROSION CAN WEAKEN THE REAR AXLE, MAKING IT SUSCEPTIBLE TO TORSIONAL STRESS. CORROSION AND STRESS CAN LEAD TO CRACKS WHICH IF UNDETECTED CAN PROPAGATE AND RESULT IN A COMPLETE FRACTURE OF THE AXLE.
Risk: A FRACTURED AXLE CAN AFFECT VEHICLE HANDLING AND INCREASE THE RISK OF A CRASH.
09V399000
VEHICLE SPEED CONTROL
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
Risk: A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
06E056000
FUEL SYSTEM, GASOLINE
CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.
Risk: FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20194205,327 units in Canada
Other
Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: Glass that breaks in to large pieces could create a risk of injury. Corrective Actions: The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.
Recall 201543758,858 units in Canada
Structure
On certain vehicles that had rear axle reinforcement brackets installed as part of safety recall 2010-284, the brackets may not have been installed properly, which could limit the effectiveness of the recall service repair in addressing the safety defect. Safety recall 2010-284 was conducted to address the risk that the combined effects of corrosion and stress can lead to a complete fracture of the axle. If the rear axle fractures, and the reinforcement brackets were not installed properly, vehicle handling may be adversely affected, increasing the risk of a crash. Correction: Dealers will inspect the rear axle reinforcement brackets that were installed as part of recall 2010-284. If one or both brackets are found improperly installed, the dealer will replace the rear axle.
Recall 2011038119,021 units in Canada
Suspension
On certain vehicles, the subframe may not have been properly e-coated during the manufacturing process. As a result, the subframe of vehicles originally sold, or currently registered, in areas of heavy road salt usage during winter months (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador), may rust over time, resulting in reduced durability of the front lower control arm rear attaching brackets and body mount attachments at the rear of the front subframe. A separation of a front lower control arm rear attaching bracket may result in a lower control arm separation. A separation of both front subframe rear body mounts may result in diminished vehicle directional control. Either condition could result in reduced steering control, which may lead to a crash causing property damage and/or personal injury. Correction: Dealers will inspect the front lower control arm rear attaching brackets and body mount attachments at the rear of the front subframe. If the front lower control arm rear attaching brackets are not cracked, perforated, or exhibiting significant metal loss, and if the front subframe at the rear body mount locations are not cracked with metal separation aft of the rear body mount, and if the front subframe is not cracked or perforated in the area between the rear body mount and the front lower control arm rear attaching bracket, the vehicle will be returned to its owner and the owner will be notified when to return for instal
Recall 2010284146,289 units in Canada
Suspension
On certain vehicles registered and operated in areas where road salt is used on the roadways during winter months for extended time periods (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland-Labrador), the rear axle may corrode and fracture. If the rear axle fractures, vehicle handling may be adversely affected, creating the risk of a crash. Correction: Dealers will install rear axle reinforcement brackets.
Recall 2009292492,877 units in Canada
Other
On certain vehicles, the speed control deactivation switch may overheat, smoke, or burn, potentially resulting in an underhood fire. The condition may occur either when the vehicle is parked or when it is in operation. Correction: Dealers will install a new switch or fused wiring harness. Note: This is an expansion of recall 2005028 (05S28) for vehicles not previously included in the campaign.
Recall 2004170192,621 units in Canada
Label
Certain vehicles do not comply with the requirements of CMVSS 120. The Standard specifies that for vehicles other than passenger cars, the label information shall display after each GAWR, the size designation and, if applicable, the type designation of rims. This information was inadvertently omitted from the compliance label affixed to the affected vehicles. Correction: Since this does not pose any safety risk, no corrective action is required.
Recall 200204586,766 units in Canada
Electrical
In certain vehicles, water and other contaminants (dirt, salt, etc.) can enter into the right rear passenger compartment due to a missing body sealer condition. This could cause a short circuit in the electrical connector at the rear wire harness. A short circuit can lead to malfunctions of the rear lighting system, reverse park-aid system, or trailer tow electrical system. A sustained short circuit can result in melted connectors, and potentially lead to a fire. Correction: dealers will inspect the electrical connector and surrounding area for absence of body sealing and corrosion. If corrosion is present, dealers will service the body gaps, repair corroded connectors, and apply a protective patch to the connector assembly and body gap. If corrosion is not present but body sealer is missing, dealers will service the body gaps and apply a protective patch to the connector assembly and body gap.
Recall 200121475,086 units in Canada
Electrical
On certain vehicles, if the auxiliary air-conditioning blower motor stops turning while in the medium-low blower speed setting, there is the potential that the resistor may become hot and smoke. The motor could potentially catch on fire. Correction: Dealers will install a jumper wire that will ensure that the medium-low blower speed setting is protected by the thermal limiter.
Reports where the owner recorded a crash, a fire, an injury or a death.
Dawsonville, GA1 injured
ENGINE
Going down the road car starts to sputter and then we'll cut off while driving and black smoke goes every dangerous it's happened twice already got it checked says nothing
NHTSA complaint #11519086 — an unverified report by a vehicle owner.
at 30 milesBrookfield, ILCrash
UNKNOWN OR OTHER
REAR AXLE CRACKED
NHTSA complaint #11254566 — an unverified report by a vehicle owner.
at 53 milesBrighton, MIFire
ELECTRICAL SYSTEM
ON FRIDAY, JUNE 23RD, THE 2000 FORD WINDSTAR WAS PARKED IN THE LOT OF MEIJERS AT 8650 WEST GRAND RIVER AVE, BRIGHTON, MI 48116 FOR APPROXIMATELY A DURATION OF 40 MINUTES. UPON RETURNING TO THE VEHICLE, IT WAS DISCOVERED THAT THERE WAS FIRE FROM INSIDE MY VAN THAT APPEARED. BY STANDARDS CONTACTED 911 AND FIRE DEPT AND POLICE HAD RESPONDED. THE FIRE WAS DISTINGUISHED AND REPORTS WERE MADE OUT. THE FIRE INSPECTOR INDICATED THAT IT WAS AN ELECTRICAL SHORT THAT WAS THE ACCELERATE IGNITION POINT. THIS IS A VERY SERIOUS MATTER THAT PRESENTED A SAFETY ISSUE FOR MY 9-YEAR-OLD DAUGHTER AND ME. FORD MOTOR COMPANY NEEDS TO TAKE FULL RESPONSIBILITY FOR THIS INCIDENT. PLEASE ADVISE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11001661 — an unverified report by a vehicle owner.
Grand Rapids, MICrash1 injured
SUSPENSION
TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR SUSPENSION FAILED WHILE DRIVING 70 MPH CAUSING THE REAR OF THE VEHICLE TO HIT THE PAVEMENT. THE BRAKE LINES WERE FRACTURED. THE CONTACT WAS ABLE TO KEEP THE STEERING WHEEL UNDER CONTROL. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO THE GUARDRAIL. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED BRUISES TO THE HIP THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A LOCAL TOW YARD. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10786433 — an unverified report by a vehicle owner.
Grand Rapids, MICrash1 injured
SERVICE BRAKES
TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR SUSPENSION FAILED WHILE DRIVING 70 MPH CAUSING THE REAR OF THE VEHICLE TO HIT THE PAVEMENT. THE BRAKE LINES WERE FRACTURED. THE CONTACT WAS ABLE TO KEEP THE STEERING WHEEL UNDER CONTROL. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO THE GUARDRAIL. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED BRUISES TO THE HIP THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A LOCAL TOW YARD. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10786433 — an unverified report by a vehicle owner.
at 117,000 milesMartinsville, INCrash3 injured
SUSPENSION
TL* THE CONTACT OWNED A 2000 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STRUCK A BUMP IN THE ROAD AND BEGAN TO SWAY. THE CONTACT LOST CONTROL OF THE VEHICLE, STRUCK A FIRE HYDRANT, FLIPPED OVER THREE TIMES, AND LANDED UPSIDE DOWN. THE DRIVER AND THE FRONT PASSENGER WERE KNOCKED UNCONSCIOUS. THE PASSENGER IN THE REAR OF THE VEHICLE WAS NOT WEARING A SEAT BELT AND WAS NEARLY THROWN FROM THE VEHICLE. ALL OF THE PASSENGERS SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS A DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V030000 (STRUCTURE); HOWEVER, THE CONTACT NEVER RECEIVED THE NOTICE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
NHTSA complaint #10715602 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 180,000 milesAltoona, IA
ELECTRICAL SYSTEM
The contact owns a 2000 Ford Windstar. The contact stated the vehicle failed to start, and the rear glass was out of the frame by about three-quarters of an inch. Additionally, the front driver's and passenger’s side windows failed to go up or roll down and were inoperable. The contact also stated that the instrument panel and anti-theft system were inoperable. The service engine, anti-theft, overdrive, speedometer, ABS system, and door ajar warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 00V351000 (Electrical System) and 00V020000 (Visibility). The contact called the dealer and was referred to the manufacturer for assistance. The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there were no associated recalls with the VIN and referred the contact to the NHTSA Hotline. The failure mileage was approximately 180,000.
NHTSA complaint #11666369 — an unverified report by a vehicle owner.
at 180,000 milesAltoona, IA
VISIBILITY
The contact owns a 2000 Ford Windstar. The contact stated the vehicle failed to start, and the rear glass was out of the frame by about three-quarters of an inch. Additionally, the front driver's and passenger’s side windows failed to go up or roll down and were inoperable. The contact also stated that the instrument panel and anti-theft system were inoperable. The service engine, anti-theft, overdrive, speedometer, ABS system, and door ajar warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 00V351000 (Electrical System) and 00V020000 (Visibility). The contact called the dealer and was referred to the manufacturer for assistance. The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there were no associated recalls with the VIN and referred the contact to the NHTSA Hotline. The failure mileage was approximately 180,000.
NHTSA complaint #11666369 — an unverified report by a vehicle owner.
at 180,000 milesAltoona, IA
ENGINE
The contact owns a 2000 Ford Windstar. The contact stated the vehicle failed to start, and the rear glass was out of the frame by about three-quarters of an inch. Additionally, the front driver's and passenger’s side windows failed to go up or roll down and were inoperable. The contact also stated that the instrument panel and anti-theft system were inoperable. The service engine, anti-theft, overdrive, speedometer, ABS system, and door ajar warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 00V351000 (Electrical System) and 00V020000 (Visibility). The contact called the dealer and was referred to the manufacturer for assistance. The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there were no associated recalls with the VIN and referred the contact to the NHTSA Hotline. The failure mileage was approximately 180,000.
NHTSA complaint #11666369 — an unverified report by a vehicle owner.
Medfield, MA
WHEELS
The rear axle broke for the second time on a Ford Windstar, after already breaking prior to a recall in 2010. It appears to have broken where a clamp was attached. This caused the rear wheels to fall into, and grind against the wheel well. This happened on a side street near my house. Had it happened at highway speeds, the rear wheels could have locked up or perhaps broken free causing loss of control. The axle problem has been known to Ford, but it is concerning that this is the second one to fail. I have not yet contacted ford or a a repair facility to evaluate. There were no warning lamps or other indication. The axle simply broke abruptly. I thought it was a tire blow out until I saw the wheels tilted in. The vehicle is older, but I maintain it well.
NHTSA complaint #11590976 — an unverified report by a vehicle owner.
Medfield, MA
SUSPENSION
The rear axle broke for the second time on a Ford Windstar, after already breaking prior to a recall in 2010. It appears to have broken where a clamp was attached. This caused the rear wheels to fall into, and grind against the wheel well. This happened on a side street near my house. Had it happened at highway speeds, the rear wheels could have locked up or perhaps broken free causing loss of control. The axle problem has been known to Ford, but it is concerning that this is the second one to fail. I have not yet contacted ford or a a repair facility to evaluate. There were no warning lamps or other indication. The axle simply broke abruptly. I thought it was a tire blow out until I saw the wheels tilted in. The vehicle is older, but I maintain it well.
NHTSA complaint #11590976 — an unverified report by a vehicle owner.
at 75,000 milesJefferson, OH
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
The contact owns a 2000 Ford Windstar. The contact stated while reversing at an undisclosed speed, there was an abnormal booming sound coming from the vehicle. The contact stated that the front spring had fractured and punctured the passenger’s side front tire. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was approximately 75,000.
NHTSA complaint #11537073 — an unverified report by a vehicle owner.
Dawsonville, GA
ENGINE
Car overheats even though it does not shown on the meter and when stopped and cut off it bubbles severely
NHTSA complaint #11519084 — an unverified report by a vehicle owner.
Dawsonville, GA1 injured
ENGINE
Going down the road car starts to sputter and then we'll cut off while driving and black smoke goes every dangerous it's happened twice already got it checked says nothing
NHTSA complaint #11519086 — an unverified report by a vehicle owner.
Greensboro, NC
UNKNOWN OR OTHER
Sliding rear door drivers side opened own it's own while i was driving. would not close, kept reopening, had to muscle closed. it has continued to happen frequently. I have seen many complaints on the year, model, for this issue. Why has there been no safety recall done? This is very dangerous.I have not taken for repairs, I have a very modest SS income and jut can not afford that. Car can be inspected at any time.
NHTSA complaint #11439573 — an unverified report by a vehicle owner.
at 176,481 milesAlliance, NE
SUSPENSION
TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25-35 MPH, THE VEHICLE WAS MAKING A SQUEALING NOISE AND THEN STARTED TO SMELL LIKE BURNING RUBBER. THE CONTACT TOOK THE VEHICLE TO COVER-JONES MOTOR (403 W. 3RD ST, ALLIANCE, NE 69301, (800) 344-9288) WHO STATED THAT THE REAR AXLE HAD FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE AXLE HAD PREVIOUSLY BEEN REPLACED UNDER RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 176,481.
NHTSA complaint #11403234 — an unverified report by a vehicle owner.
at 129,032 milesST. George, UT
ELECTRICAL SYSTEM
GOING DOWN THE ROAD TRACTION CONTROL WILL GO OFF AND ON . IT WILL MAKE THE STEERING VERY HARD. THEN WHEN YOU TURN THE ENGINE OFF. IT IS VERY HARD TO START UP . SOME TIMES YOU HAVE TO WAIT FOR ABOUT TWO OR THREE HOURS THEN IT WILL START RIGHT UP. THE ELECTRIC SYSTEM IS VERY BAD. SOMETIMES WHEN THE TRACTION CONTROL STARTS TO HAVE A PROBLEM THE VAN IS VERY HARD TO EVEN KEEP IT IN CONTROL I'M DISABLED AND CAN'T AFFORD TO GET A BETTER VAN. I'VE TRIED TO TAKE IT BACK TO FORD BUT THEY DON'T KNOW WHAT TO DO WITH IT. ALL THEY TALE ME IS TO GET ANEW ONE .BUT I CAN'T. THE POWER ON THE DOOR LOCKS ARE BAD THE LOCKS WILL GO LOCKED AND UNLOCK AS YOU DRIVE IT DOWN THE ROAD. BEEN DOING THIS FOR ABOUT. 3 YEARS. OR MORE. HAD IT IN TO FORD MANY TIMES.
NHTSA complaint #11384006 — an unverified report by a vehicle owner.
at 129,032 milesST. George, UT
ENGINE
GOING DOWN THE ROAD TRACTION CONTROL WILL GO OFF AND ON . IT WILL MAKE THE STEERING VERY HARD. THEN WHEN YOU TURN THE ENGINE OFF. IT IS VERY HARD TO START UP . SOME TIMES YOU HAVE TO WAIT FOR ABOUT TWO OR THREE HOURS THEN IT WILL START RIGHT UP. THE ELECTRIC SYSTEM IS VERY BAD. SOMETIMES WHEN THE TRACTION CONTROL STARTS TO HAVE A PROBLEM THE VAN IS VERY HARD TO EVEN KEEP IT IN CONTROL I'M DISABLED AND CAN'T AFFORD TO GET A BETTER VAN. I'VE TRIED TO TAKE IT BACK TO FORD BUT THEY DON'T KNOW WHAT TO DO WITH IT. ALL THEY TALE ME IS TO GET ANEW ONE .BUT I CAN'T. THE POWER ON THE DOOR LOCKS ARE BAD THE LOCKS WILL GO LOCKED AND UNLOCK AS YOU DRIVE IT DOWN THE ROAD. BEEN DOING THIS FOR ABOUT. 3 YEARS. OR MORE. HAD IT IN TO FORD MANY TIMES.
NHTSA complaint #11384006 — an unverified report by a vehicle owner.
at 129,032 milesST. George, UT
SERVICE BRAKES
GOING DOWN THE ROAD TRACTION CONTROL WILL GO OFF AND ON . IT WILL MAKE THE STEERING VERY HARD. THEN WHEN YOU TURN THE ENGINE OFF. IT IS VERY HARD TO START UP . SOME TIMES YOU HAVE TO WAIT FOR ABOUT TWO OR THREE HOURS THEN IT WILL START RIGHT UP. THE ELECTRIC SYSTEM IS VERY BAD. SOMETIMES WHEN THE TRACTION CONTROL STARTS TO HAVE A PROBLEM THE VAN IS VERY HARD TO EVEN KEEP IT IN CONTROL I'M DISABLED AND CAN'T AFFORD TO GET A BETTER VAN. I'VE TRIED TO TAKE IT BACK TO FORD BUT THEY DON'T KNOW WHAT TO DO WITH IT. ALL THEY TALE ME IS TO GET ANEW ONE .BUT I CAN'T. THE POWER ON THE DOOR LOCKS ARE BAD THE LOCKS WILL GO LOCKED AND UNLOCK AS YOU DRIVE IT DOWN THE ROAD. BEEN DOING THIS FOR ABOUT. 3 YEARS. OR MORE. HAD IT IN TO FORD MANY TIMES.
NHTSA complaint #11384006 — an unverified report by a vehicle owner.
at 103,800 milesBitely, MI
STRUCTURE:BODY
WHILE I WAS DRIVING ON THE HIGH WAY MY REAR AXLE BROKE I SAFETY MADE IT TO THE SHOULDER BUT WHILE DOING THAT MY TIRE BLEW AND LEFT ME STRANDED ON THE HIGH WAY.
NHTSA complaint #11324389 — an unverified report by a vehicle owner.
at 285,000 milesDuluth, MN
STEERING
THE STEERING STARTED TO FAIL TO RETURN TO NORMAL POSITION. I HAD THE ORIGINAL RECALL BRACKET PUT ON MY VEHICLE AS CAN BE SEEN IN THE PHOTO BUT THIS DID NOT ACTUALLY MAKE THE STEERING ARM ANY BETTER AND PROBABLY MADE IT WORSE BY ALLOWING THE BRACKET TO COLLECT ROAD SALT. FORD AS BEEN EVASIVE TOWARD PROVIDING ANY HELP. I BELIEVE THAT FORD'S EVASIVENESS IS RESULT OF THE PREVIOUS ATTEMPTED FIX WHICH WAS UNPRODUCTIVE AND SHOULD HAVE BEEN ENGINEERED TO HAVE BEEN ACTUALLY EFFECTIVE IN TERMS OF THE STEERING ARM. I BELIEVE RECALLS EA10007 AND PE10026 MAY PROVIDE SOME GUIDANCE. I AM AWAITING ADVICE ON WHAT TO DO WITH MY VEHICLE THAT IS UNSAFE TO DRIVE AND PROBABLY NOT COST WORTHY TO FIX.
NHTSA complaint #11286339 — an unverified report by a vehicle owner.
at 133,000 milesWilmington, DE
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. WHILE DRIVING 15 MPH AND VEERING TO THE RIGHT, THE CONTACT HEARD A LOUD METAL SCRAPPING NOISE. THE CONTACT PULLED OVER AND NOTICED THAT THE REAR AXLE WAS FRACTURED. THE VEHICLE WAS TOWED TO A FRIEND'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE FAILURE MILEAGE WAS APPROXIMATELY 133,000. *LN*JB CONSUMER STATED I HAVE ATTACHED THE IMAGES OF MY 2000 FORD WINDSTAR SE'S AXLE BREAKAGE TO THIS EMAIL.
NHTSA complaint #11277509 — an unverified report by a vehicle owner.
at 166,000 milesWoodland, PA
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 11V030000 (STRUCTURE); HOWEVER, THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE ENTIRE SUBFRAME SHOULD HAVE BEEN REPLACED. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR NEW STRUTS, HE WAS INFORMED THAT THE FRAME WAS RUSTED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 166,000. *TR
NHTSA complaint #11255082 — an unverified report by a vehicle owner.
at 30 milesBrookfield, ILCrash
UNKNOWN OR OTHER
REAR AXLE CRACKED
NHTSA complaint #11254566 — an unverified report by a vehicle owner.
Oceanside, CA
ENGINE
TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED. THE VEHICLE WAS LEFT ON THE SIDE OF THE ROAD OVERNIGHT AND WAS DRIVEN HOME THE FOLLOWING DAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11245845 — an unverified report by a vehicle owner.
at 151,000 milesRonan, MT
ELECTRICAL SYSTEM
THE INSTRUMENT PANEL GOES CRAZY, DOESN'T WORK OR WORKS JUST FINE. THIS HAPPENS WEATHER I'M DRIVING ON THE HIGHWAY OR IN THE CITY..
NHTSA complaint #11242309 — an unverified report by a vehicle owner.
at 200,000 milesLandcaster, VA
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. WHILE DRIVING 45 MPH, THE REAR OF THE VEHICLE SHOOK AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT CONTINUED TO DRIVE HOME AND NOTICED THAT THE REAR DRIVER'S SIDE TIRE WAS LEANING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT CALLED FORD CUSTOMER SERVICE AT 866-436-7332 AND ADVISED THEM THAT SHE RECEIVED A RECALL NOTICE FOR MANUFACTURER NUMBER: 15S27 (SUSPENSION) ON THE REAR AXLE. THE MANUFACTURER INFORMED THE CONTACT TO HAVE THE VEHICLE TOWED TO A FORD DEALER AND PROVIDED CASE NUMBER: 21985359. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
NHTSA complaint #11240275 — an unverified report by a vehicle owner.
at 173,000 milesMinneapolis, MN
SUSPENSION
TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. WHILE DRIVING 10 MPH OVER A SPEED BUMP, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT DEPRESSED THE BRAKE PEDAL AND WAS ABLE TO PARK THE VEHICLE IN A NEARBY PARKING LOT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE REAR DRIVER'S SIDE TIRE WAS BENT INWARD TOWARDS THE VEHICLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND THEN TOWED TO SUPERIOR FORD OF PLYMOUTH (9700 56TH AVE N, PLYMOUTH, MN 55442, (877) 735-4755). THE DEALER STATED THAT THE VEHICLE DID NOT QUALIFY TO BE INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 173,000.
NHTSA complaint #11233330 — an unverified report by a vehicle owner.
at 123,000 milesGardner, KS
SUSPENSION
TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. WHILE DRIVING 10 MPH, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE REAR AXLE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V194000 (SUSPENSION). THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.
NHTSA complaint #11230089 — an unverified report by a vehicle owner.
at 94,000 milesLivonia, MI
UNKNOWN OR OTHER
I LIKE TO BRING TO YOUR ATTENTION A STILL ONGOING LIFE-THREATENING SAFETY ISSUE WITH THE FORD WINDSTAR 2000 REAR AXLE. AS YOU KNOW, THE WINDSTAR'S WERE RECALLED FOR THIS SAFETY ISSUE IN 2010. MY PARTICULAR CAR WAS REINFORCED WITH 2 BRACKETS UNDER SAFETY RECALL 10S13 AT THE MOST CRITICAL PART OF THE AXLE AND I THINK IN THE AREA WERE THE BRACKETS ARE INSTALLED THE AXLE WILL HOLD UP EVEN WITH A LOT OF CORROSION PRESENT. THE PROBLEM IS THE AXLE IS CRACKING JUST 1 INCH TO THE RIGHT BESIDE THE REINFORCED BRACKET IN MY CASE THE DRIVER'S SIDE OF THE CAR. THE ONLY REASON I FOUND OUT ABOUT THIS, A FEW WEEKS AGO I HAD MY CAR SERVICED AND I DID AN INSPECTION ON THE AXLE AND THAT'S WHEN I FOUND THAT BIG CRACK HALF WAY AROUND THE AXLE!!! THAT SAME DAY I WENT TO MY FORD DEALER (BILL BROWN) TO BRING IT TO THEIR ATTENTION, UNFORTUNATELY FOR THE SERVICE MANAGER THIS WAS NOT A RECALL MATTER ANYMORE AND HE HAD NO INTEREST OF INSPECTING THE AXLE WITHOUT CHARGING ME $ 125.00. NATURALLY I REFUSED TO PAY THAT AMOUNT.
NHTSA complaint #11202691 — an unverified report by a vehicle owner.
at 158,000 milesKnoxville, TN
SUSPENSION
I STARTED HEARING A SOUND FROM THE REAR OF THE VEHICLE WHILE DRIVING ESPECIALLY WHEN TURNING. I INSPECTED UNDER THE REAR OF THE VEHICLE AND FOUND A SIGNIFICANT CRACK IN THE REAR AXLE. I DISCOVERED THAT THERE IS A RECALL FOR THIS ISSUE WITH MY MAKE AND MODEL AND YEAR; HOWEVER, MY VIN IS NOT INCLUDED IN THE RECALL. I HAVE PARKED THE VEHICLE IN THE GARAGE AND AM AFRAID TO DRIVE IT.
NHTSA complaint #11193145 — an unverified report by a vehicle owner.
