The contact owns a 2021 GMC Acadia. The contact stated that the navigation screen was inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The dealer suggested replacing the unit. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 107,000.
NHTSA complaint #11666686 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING 40 MPH, THE AIR CONDITIONER LIGHT FAILED TO ILLUMINATE INITIALLY, BUT LATER ILLUMINATED INTERMITTENTLY. THE AIR CONDITIONER FAILED TO TURN ON AFTERWARDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A HOLE IN THE AIR CONDITIONER LINE HOSE DUE TO THE HOSE RUBBING UP AGAINST THE POWER STEERING LINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
NHTSA complaint #10969041 — an unverified report by a vehicle owner.
1. THE POWER LIFT GATE ON MY VEHICLE FAILED ON 7/23/15. WHEN IT OPENED, IT WENT ALL OF THE WAY UP AUTOMATICALLY AND THEN CAME CRASHING BACK DOWN AND NEARLY HIT ME IN THE HEAD. 2. THE FAILURE FROM THAT POINT ON HAPPENS EACH AND EVERY TIME SO I HAD TO TURN THE FEATURE OFF. 3. I CONTACTED BOTH GM DIRECTLY AND SPOKE TO A LOCAL DEALERSHIP TWICE (HARE CHEVROLET IN NOBLESVILLE, IN) AND BOTH TOLD ME THAT THERE IS A RECALL ON THIS ITEM BUT NO SOLUTION AND SUBSEQUENTLY NO PARTS HAVE BEEN MANUFACTURED TO CORRECT PROBLEM. I WAS TOLD THAT I COULD FIX IT OUT OF MY OWN POCKET (WITH THE SAME SUSPECTED FAULTY PARTS) BUT THERE WAS NO GUARANTEE I WOULD BE REIMBURSED AS A RESULT I HAVE NOT BEEN ABLE TO USE MY POWER LIFT GATE IN FOUR MONTHS NOW. I RECEIVED A RECALL NOTICE IN AUGUST WITH NO UPDATES IN THREE MONTHS. I SPOKE TO THE DEALERSHIP ON 10/31/15 AND WAS TOLD THERE WAS NO UPDATE ON THIS RECALL.
NHTSA complaint #10788243 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 GMC ACADIA. UPON ENTERING THE REAR PASSENGER SIDE OF THE VEHICLE, THE CONTACT REALIZED THAT THE AIR CONDITION WAS BLOWING OUT HOT AIR. THE CONTACT DROVE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN FOUND THE SYSTEM TO BE LOW ON FREON AND THE VEHICLE HAD AN AIR CONDITIONING LEAK. THE TECHNICIAN RECHARGED THE SYSTEM AND ADDED DYE TO DETERMINE THE ORIGIN OF THE LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,079.
NHTSA complaint #10745022 — an unverified report by a vehicle owner.
THE SERVICE BRAKE LIGHT AND STABILATRAC COMES ON EVERY TIME YOU START THE VEHICLE AND SOMETIMES WHILE DRIVING. HAVE NOT RECEIVED A QUOTE FROM THE DEALERSHIP YET. WILL THERE BE A RECALL THAT EFFECTS THIS OR IS IT OUR PROBLEM TO DROP 1500 DOLLARS TO REPAIR A MANUFACTURER DEFECT
NHTSA complaint #10734872 — an unverified report by a vehicle owner.
NOTHING IN THE CAR WILL MAKE SOUND ANYMORE. THE DOOR CHIMES DON'T WORK, THE BACKUP SENSOR DOES NOT SOUND, TURN SIGNALS DON'T MAKE SOUND AND THE RADIO IS ON BUT DOES NOT SOUND. I HAD TO RESET TO FACTORY SETTINGS AND IT STILL MAKES NO SOUND.
NHTSA complaint #10723776 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 GMC ACADIA. WHILE DRIVING AT 55 MPH, THE CONTACT NOTICED FLUID LEAKING OUT OF THE AIR VENTS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER LINE BETWEEN THE COMPRESSOR AND THE CONDENSER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
NHTSA complaint #10722999 — an unverified report by a vehicle owner.
LETTER FROM CONGRESSMAN RIGELL ON BEHALF OF CONSTITUENT RE RECALL GENERAL MOTOR VEHICLE. *SMD THE CONSUMER STATED A YEAR AFTER THE HE PURCHASED THE VEHICLE, THE ENGINE LIGHT ILLUMINATED. HE TOOK THE VEHICLE TO THE DEALER TO HAVE IT SERVICED. A FEW MONTHS LATER, THE LIGHT ILLUMINATED AGAIN. THE DEALER INFORMED HIM, THE FUEL SYSTEM NEEDED TO BE CLEANED. AFTER THE OIL WAS CHANGED, THE TIRE LIGHT ILLUMINATED, THE AC STOPPED WORKING, THE WINDOWS WERE INOPERATIVE AND THE HOOD AND TRUNK WOULD NOT STAY UP OR DOWN.
NHTSA complaint #10677127 — an unverified report by a vehicle owner.
I JUST PURCHASED A 2008 GMC ACADIA ONE MONTH AGO. WE LIVE IN WASHINGTON STATE AND IT RAINS ALOT. THE FIRST COUPLE DAYS OF DRIVING THE VEHICLE, WE EXPERIENCED WATER DRIPPING ALL OVER OUR SEATS, FLOOR, AND IN CORNERS OF WINDOWS WHEN WE DROVE IT GETTING MY 3 CHILDREN AND MYSELF WET. I DIDN'T THINK IT WAS SUCH A BIG DEAL AT FIRST SINCE I FIGURED IT WAS A MINOR LEAK I COULD EASILY FIX. OVER THE NEXT 2 WEEKS, I NOTICED MY FRONT HEADLIGHT WOULD FLICKER ON AND OFF AND SOMETIMES NOT WORK AT ALL. I ALSO FIGURED IT WAS A TYPICAL VEHICLE ISSUE. UP UNTIL A WEEK AGO I TRIED TO START UP THE VEHICLE AND IT WOULDN'T START, I KNEW IT WAS THE BATTERY. I TOOK IT TO GET CHECKED ONLY TO DISCOVER THE BATTERY, WHICH IS LOCATED UNDER THE FLOOR BOARD ON THE PASSENGER BACK SIDE , WAS SUBMERGED WITH WATER. THE BATTERY WAS TAKEN AND CHECKED OUT GOOD OUT OF THE VEHICLE. I RESEARCHED ONLINE THAT THERE PLENTY OF OTHERS EXPERIENCING THIS SAME ISSUE AND THERE ARE NO RECALLS IN PLACE NOW. WHAT AM I SUPPOSED TO DO? THIS IS A DEFINITE SAFETY ISSUE AS ITS AFFECTING THE ELECTRICAL SYSTEM. I HAVE A 2 YEAR OLD,4 YEAR OLD, AND A 5 YEAR OLD. MY 5 YEAR OLD HAS HEALTH ISSUES AND MY HUSBAND AND I BOUGHT THIS VEHICLE IN HOPES TO HAVE A RELIABLE AND MOST IMPORTANTLY SAFE VEHICLE BECAUSE HE IS IN THE U.S. NAVY AND IS AWAY ALOT ON DEPLOYMENTS AND UNDERWAYS. THE RAIN DRAINING INSIDE ALSO CAUSES MOLD WHICH IS DANGEROUS FOR MY CHILDREN. THE DEALERSHIP WANTS TO CHARGE US ALMOST 1,000$ TO REPAIR THIS. THEY WERE UNSURE HOW TO FIX THIS PERMANENTLY SO THEY REFERRED ME TO THE BODY SHOP.
NHTSA complaint #10653643 — an unverified report by a vehicle owner.
I'M THE 2ND OWNER AND SO FAR I'VE HAD TO HAVE A MOTOR MOUNT & 2 CATALYTIC CONVERTERS REPLACED. THE AC STARTED HAVING ISSUES WITH THE CONTROLS NOT WORKING & THEN THE AC COMPLETELY BROKE AND LEAKED ALL THE REFRIGERANT WHICH MADE A HUGE MESS. THERE'S A HORRIBLE OIL LEAK THAT CAN'T SEEM TO BE STOPPED. THE BRAKE PEDEL MAKES A LOUD SQUEAKING NOISE. AND NOW THERE IS SOME STRANGE NOISE COMING FROM BEHIND THE DASH, UNCERTAIN IF IT'S THE RADIO, CD PLAYER OR AC/HEAT. ALL THESE PROBLEMS AT UNDER 80,000 MILES!!!
NHTSA complaint #10652216 — an unverified report by a vehicle owner.
EITHER I GOT A LEMON, WHICH IS DEFINITELY A POSSIBILITY, OR THERE ARE SIGNIFICANT ISSUES W/ GMC AS A MANUFACTURER WHICH IS EVIDENT. THE AMERICAN CAR INDUSTRY JUST WON'T DO BUSINESS DIFFERENTLY BUT THEN AGAIN, THEY DON'T HAVE TO- THEY GET BAILED OUT BY THE GOVERNMENT REPEATEDLY. I LEASED THIS VEHICLE IN OCTOBER, 2012. THE ISSUES CITED ABOVE, WERE RELATED TO 3 BAD FUEL IGNITION VALVES, THEY WERE REPLACED FINALLY AFTER I TOOK THE CAR BACK TO 2 DIFFERENT DEALERS AND NEARLY 6 MONTHS OF COMPLAINING. THE ISSUE WAS WHEN ACCELERATING, THE RPMS WOULD STICK AT AROUND 5-6 WHEN I WAS TRAVELING AROUND SPEEDS OF 45 MPH TO 60 MPH. THE TRANSMISSION WOULDN'T SHIFT INTO THE NEXT GEAR. THIS WAS HIGHWAY DRIVING, BUT WILL HAPPEN ON 4 LANE ROADS AS WELL. DURING THE SAME TIME FRAME, THE STABILITY OF THE CAR IN ICE/SNOW ONLY WORKED IF THE TOW PACKAGE FEATURE WAS TURNED ON. OTHERWISE, I SPUN OUT LEAVING OUR NEIGHBORHOOD GOING DOWN A SLOPE AT SPEEDS OF LESS THAN 30 MPH. DEALER SAID IT DIDN'T MAKE SENSE AND DID NOTHING. I JUST KEEP THE TOW FEATURE ON DURING SNOW/ICE/RAIN. ELECTRICAL ISSUES, HEATING/COOLING SYSTEM WASN'T WORKING CORRECTLY, IT WASN'T HEATING UNLESS THE TEMP WAS PUT AT 80 DEGREES. ONLY THING DEALER WOULD CONCEDE WAS THERE WAS A KINK IN THE HOSE. IT'S HAPPENING AGAIN- WE HAVE TO SET THE A/C AT 60 IN ORDER FOR IT TO COOL THE CAR DOWN. VERY DISAPPOINTED IN THIS CAR. ONCE AGAIN, THE ISSUE WITH THE RPMS AND HEATING/COOLING SYSTEM IS HAPPENING AGAIN. I'M PAYING OFF THIS LEASE EARLY AND HOPEFULLY WILL NOT GET A PENALTY. THIS IS A POORLY MADE CAR.
NHTSA complaint #10629017 — an unverified report by a vehicle owner.
WE BOUGHT OUR 2008 GMC ACADIA IN JANUARY 2008. THE BATTERY DIED IN JULY 2008 WHILE VACATIONING IN CANADA LEAVING US STRANDED. AFTER IT WENT DEAD SEVERAL MORE TIMES THE DEALERSHIP REPLACED IT. THE AIR CONDITIONING WENT OUT SEVERAL TIMES IN 2010 AND WE HAD TO PAY TO HAVE THE AC RECHARGED TWICE SINCE. IN JULY 2013 WE HAD TO HAVE THE TRANSMISSION REPLACED WHEN IT STOPPED SHIFTING INTO GEAR. OUR WARRANTY HAD EXPIRED IN JANUARY OF THAT YEAR. THE DEALERSHIP DID GET GM TO PAY HALF BUT IT STILL COST US ALMOST $2,000.00. NOW IT IS AT THE DEALERSHIP AGAIN AND WE HAVE TO REPLACE THE ENTIRE STEERING COLUMN AS IT LOST POWER STEERING AT LOW SPEEDS. WE ARE HAVING IT REPAIRED AT AN ESTIMATE OF NEARLY $1,800.00 MORE. THIS VEHICLE COST ABOUT $36,000.00 IN 2008. SINCE THEN WE HAVE PAID THOUSANDS OF DOLLARS JUST TO KEEP IT ON THE ROAD AND SAFE. THIS IS A LEMON AND I WOULD LIKE TO SEE A RECALL FOR BOTH THE TRANSMISSION AND LOSS OF STEERING AT LOW SPEEDS. I SEE THAT BOTH OF THESE ARE COMMON PROBLEMS WITH THIS VEHICLE. I WOULD LIKE TO BE REIMBURSED FOR OUR EXPENSES.
NHTSA complaint #10592098 — an unverified report by a vehicle owner.
POOR OUTGOING CALL QUALITY WHEN USING HANDSFREE BLUETOOTH MICROPHONE CONNECTION. WHEN USING THE BUILT-IN BLUETOOTH CONNECTION TO MAKE PHONE CALLS, THE PERSON ON THE OTHER END OF THE CALL CAN NOT CLEARLY UNDERSTAND WHAT THE PERSON IS SAYING. CALL QUALITY IS MUFFLED WITH SIGNIFICANT BACKGROUND NOISE. THIS IS A SAFETY ISSUE.
NHTSA complaint #10568762 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A GM AFTERMARKET AIR DEFLECTOR (PART NUMBER: 1927884) BEING USED ON A 2012 GMC ACADIA. THE CONTACT WAS DRIVING 70 MPH WHEN THE CENTER PLASTIC TIE FRACTURED AND CAUSED THE DEFLECTOR TO CRASH INTO THE WINDSHIELD OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEFLECTOR WAS NOT REPLACED. THE SERIAL NUMBER AND VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA complaint #10567654 — an unverified report by a vehicle owner.
AIR CONDITIONER/COMPRESSOR HAS FAILED AND THE UNIT IS LEAKING FREON INSIDE THE CAR CABIN WHEN AIR CONDITIONING OR VENTS ARE OPEN. THERE IS ALSO A HISSING SOUND AND EXHAUST COMING FROM THE COMPRESSOR, WHICH WAS PROCEEDED BY A BURNING SMELL WHEN THE UNIT INITIALLY FAILED. AFTER DOING SOME RESEARCH, IT APPEARS THAT THIS IS AN ON-GOING ISSUE FOR PEOPLE WHO OWN THIS PARTICULAR MAKE AND MODEL OF CAR - THERE ARE DOZENS OF PEOPLE DOCUMENTING THIS ISSUE ONLINE, BUT GMC REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM. WE CONTACTED THE DEALER AND WERE INFORMED THAT NOT ONLY WOULD WE HAVE TO PAY FOR THE EXPLORATION OF THE PROBLEM, WHICH RESULTS IN THE COSTLY REMOVAL OF THE DASHBOARD, WE WOULD ALSO NEED TO PAY TO FIX IT EVEN THOUGH THERE IS LESS THAN 40,000 MILES ON THE CAR AND IT IS BARELY 2 YEARS OLD. WE HAVE HAD TO SHUT THE VENTS AND FORGO USING THE VENTILATION WHEN DRIVING BECAUSE THE LEAKING FREON CAUSES PASSENGERS TO BECOME LIGHT-HEADED AND DEVELOP A HEADACHE. WHEN THE WEATHER IS HOT, YOU NEARLY SUFFER FROM HEAT EXHAUSTION WHILE DRIVING. ADDITIONALLY, THE HEATING HAS ALSO FAILED AT THIS POINT, RENDERING THE SYSTEM USELESS.
NHTSA complaint #10545186 — an unverified report by a vehicle owner.
WE PURCHASED OUR 2008 ACADIA IN 2011, IT HAD APPROXIMATELY 30,000 MILES ON IT AT THE TIME OF PURCHASE. LESS THAN THIRTY DAYS AFTER PURCHASE WE HAD TO REPLACE THE FRONT ROTORS. AT 40,000 MILES WE HAD TO REPLACE THE FRONT BRAKES; THE AIR CONDITIONER BACKED UP, WHICH REQUIRED MAINTENANCE TO THE BLOWER MOTOR; AND THE HEAD LIGHTS WENT OUT, WHICH REQUIRED REPLACEMENT. AT 45,000 MILES THE REAR STRUTS WENT OUT, WHICH REQUIRED REPLACEMENT; AND WE HAD TO REPLACE TWO TIRES. AT 60,000 MILES THE WATER PUMP WENT OUT AND NEEDED TO BE REPLACED. AT 55,000 MILES THE FRONT STRUTS WENT OUT, WHICH NEEDED REPLACING, ALONG WITH FOUR NEW TIRES, AND A NEW SET OF HEADLIGHTS. AT 60,000 MILES THE REAR BRAKES AND ROTORS NEEDED TO BE REPLACED. AT 70,000 MILES THE TRANSMISSION WENT OUT, WHICH ALSO REQUIRED REPLACEMENT. THE FINAL INCIDENT HAPPENED ON 6/10/13 AT 74,000 MILES, WHILE I WAS DRIVING WITH ALL THREE OF MY CHILDREN. I WAS GOING 50 MILES AN HOUR ON A HIGHWAY, AND THE ENTIRE CAR SHUT DOWN. THE STEERING CONSOLE LOCKED WITH THE KEYS IN THE IGNITION, I HAD NO ABILITY TO STEER THE VEHICLE, THE BRAKES DID NOT FUNCTION EITHER. I HAD TO USE THE PARKING BRAKE TO SLOW THE VEHICLE DOWN, BARELY AVOIDING A COLLISION WITH ANOTHER VEHICLE.
NHTSA complaint #10520320 — an unverified report by a vehicle owner.
I WANNA KNOW WHY 3 WEEKS AGO ALL THE SOUND IN MY VECH STOPPED WORKING THE RADIO COMES ON SHOWS U WHAT SONG IS PLAYING AND NOTHING COMES OUT THEY SAY THE RADIO IS BAD SO I GOGGLED IT AND A TONNNNNN OF PEOPLE HAVE THE SAME PROBLEM DON'T U THINK THERE HAS TO BE A DEFECT AND WHY WAS IT NEVER RECALLED ?
NHTSA complaint #10473049 — an unverified report by a vehicle owner.
I BOUGHT THE ACADIA NEW IN 2009 . AT 15K MILES CD PLAYER TURNS ON AT NIGHT BY ITSELF AND RUNS BATTERY COMPLETELY DOWN HAD TO GO BUY A BATTERY CHARGER TO GET THE CAR STARTED YOU CAN'T MOVE THE CAR WHEN THE BATTERY IS DEAD, A RE PROGRAM FIXED THE CD PLAYER. 35-40K MILES DVD PLAYER WILL NOT WORK, RE PROGRAM DID NOT WORK, DEALER REPLACED DVD PLAYER. 40K MILES WATER PUMP WENT OUT, 40 K MILES WHEEL ALIGNMENT WENT OUT AND WORE THE FRONT TIRES TO THE CORD, NO MENTION OF COMPENSATION FOR TWO NEW TIRES AT A COST OF $500.00. 10K MILES FURTHER ANOTHER SET OF TIRES HAD TO BE REPLACED AT THE SAME COST, THIS IS AFTER DEALER WHEEL ALIGNMENT,5 K MILES MORE AND THE ALIGNMENT HAD TO PERFORMED AGAIN. JUST CHECKED AGAIN AT 5 K MILES MORE AND TIRES ARE STARTING TO FEATHER AGAIN. AT 60K MILES ONE OF THE DRIVING LIGHTS WENT OUT. THE DEALER WANTS OVER $100.00 TO REPLACE THE BULB, SEEMS AS THOUGH THE FRONT END NEEDS TO COME OFF TO REPLACE A LIGHTBULB THAT USED TO COST A FEW DOLLARS. THE PAINT HAS STARTED TO PEEL OFF THE BUTTONS THAT CONTROL THE AIR CONDITIONER FAN. THE GAS MILEAGE IS NOT AS ADVERTISED. I WAS TOLD THAT AFTER 10K MILES IT WOULD GET BETTER, THAT WAS 50 K MILES A GO. OVER ALL THIS CAR IS A REAL EXPENSIVE PILE OF CRAP. I WOULD NOT RECOMMEND THE ACADIA TO ANY ONE.
NHTSA complaint #10419327 — an unverified report by a vehicle owner.
2007 GMC ACADIA. CONSUMER EXPRESSES DISCONTENT IN REGARDS TO SEVERAL REPAIRS AND MALFUNCTIONS WITH THE VEHICLE *TGW THE HEATER CORE LEAKED, THE CHECK ENGINE LIGHT ILLUMINATED DUE TO A FAULTY TUNING VALVE, THE AUXILIARY A/C EVAPORTOR WAS LEAKING AND HAD TO E REPLACED, THE WATER PUMP, ENGINE MOUNT, AND TORQUE CONVERTER ALL HAD TO BE REPLACED, AS WELL AS THE MASTER CYLINDER WHICH WAS LEAKING. ALSO, THE ABS LIGHT AND STABILTRAK LIGHTS ILLUMINATED.
NHTSA complaint #10395008 — an unverified report by a vehicle owner.