Owners have filed 111 complaints
about the 2002 GMC Envoy XL with NHTSA between 2004 and 2017.
The largest single group is the electrical system.
Across this model's run it ranks 4 of 4 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 29
Against the median year of the GMC Envoy XL. 50 means typical for this
model; 100 means roughly double.
Severity — 47
9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 44
26% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Automatic Transmission
933.3%
Tail Lights
311.1%
Latch
311.1%
Headlights
311.1%
Tank Assembly
311.1%
Instrument Cluster/Panel
27.4%
Front
27.4%
Filler Pipe AND CAP
27.4%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
11.1%
1,000 – 9,999 miles
22.2%
10,000 – 24,999 miles
44.3%
25,000 – 49,999 miles
3639.1%
50,000 – 74,999 miles
1718.5%
75,000 – 99,999 miles
1112.0%
100,000 – 149,999 miles
1415.2%
150,000+ miles
77.6%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2004peak 12Oct 2017
NHTSA investigations into the 2002 GMC Envoy XL
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ17002Opened 24 Apr 2017Closed 29 Mar 2021EXTERIOR LIGHTING:HEADLIGHTS
Loss of Headlights
The subject vehicles are model year (MY) 2002-2009 Chevrolet Trailblazer, GMC Envoy, 2004-2007 Buick Rainier, 2003-2008 Isuzu Ascender, 2005-2009 Saab 9-7X, 2002-2004 Oldsmobile Bravada, 2003-2006 Chevrolet SSR, 2005-2009 Buick Lacrosse, and 2006-2008 Pontiac Grand Prix. This scope includes the Trailblazer/Envoy variants: 2002-2006 Envoy XL/Trailblazer EXT and 2004-2005 Envoy XUV. The original scope of this investigation was expanded to include all vehicles equipped with the subject Headlight Driver Module (HDM). The focus of the investigation was to determine whether actions performed by Gene...
EA07009Opened 10 Jul 2007Closed 28 Aug 2008FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP MODULE LEAKS GASOLINE
DURING THE COURSE OF THIS EA INVESTIGATION, ODI OBSERVED THAT THE MAJORITY OF THE COMPLAINTS (88%) AND WARRANTY CLAIMS (94%) WERE REPORTED FOR VEHICLES THAT ARE REGISTERED FOR USE IN THE SALT BELT REGION OF THE US.THIS AREA INCLUDES 20 STATES IN THE NORTHEAST, MID ATLANTIC AND THE MIDWEST REGIONS AND THE DISTRICT OF COLUMBIA.CONSUMERS IN THE SALT BELT REGION REPORTED TO ODI THAT THEY COULD SMELL FUEL VAPORS IN THEIR VEHICLES WHILE DRIVING.UPON FURTHER EXAMINATION OF THEIR VEHICLES, THEY DISCOVERED THAT FUEL VAPORS WERE COMING OUT OF THE TOP OF THE FUEL TANK. THIS CONDITION IS CAUSED BY CORROSI...
PE07014Opened 13 Mar 2007Closed 12 Jun 2007FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL TANK LEAK
IN JUNE 2007, GM WILL EXPAND ITS SPECIAL POLICY TO ADDRESS FUEL TANK INLET CHECK VALVE (ICV) FRACTURES ON CERTAIN MODEL YEAR (MY) TRAILBLAZER EXT AND GMC ENVOY XL VEHICLES.THE EXPANDED POLICY COVERS MY 2002-2004 TRAILBLAZER EXT, GMC ENVOY XL, AND GMC ENVOY XUV VEHICLES AND WILL EXTEND FOR A PERIOD OF 10 YEARS OR 150,000 MILES (WHICHEVER COMES FIRST).GM WILL PROVIDE FREE REPAIR OF THE FUEL TANK. IT IS SENDING LETTERS TO OWNERS BEGINNING IN JUNE OF 2007.THIS ACTION SUPERSEDES GM'S PREVIOUS 7 YEAR/70,000 MILE SPECIAL POLICY FOR MY 2002 TRAILBLAZER EXT AND ENVOY XL VEHICLES.THE CONDITION IS MOST O...
PE07013Opened 12 Mar 2007Closed 10 Jul 2007FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP MODULE LEAKS GASOLINE
ODI HAS RECEIVED REPORTS THAT THE FUEL PUMP MODULE LEAKS FUEL AND OR VAPOR UNDERNEATH THE VEHICLE.GM STATES, THE FAILURE MECHANISM IS CORROSION OF THE FUEL PUMP MODULE FLANGE WHICH MAY LEAD TO A FUEL LEAK.CORROSION OF THE FUEL PUMP MODULE FLANGE IS THE RESULT OF THE VEHICLE OPERATING IN A CORROSIVE ENVIRONMENT.ODI HAS UPGRADED THIS PE TO ENGINEERING ANALYSIS (EA07-009) TO FURTHER ASSESS THIS ISSUE.
EA04021Opened 3 Aug 2004Closed 4 Nov 2004EXTERIOR LIGHTING:BRAKE LIGHTS
BRAKE LAMP FAILURE
GM STATES THAT SOME BRAKE/TAIL LAMP BULBS CAN PREMATURELY BECOME INOPERATIVE DUE TO MALFUNCTIONING BRAKE/TAIL LAMP SOCKETS.ON MARCH 2, 2004, GM INITIATED A 6-YEAR/72,000 MILE SPECIAL POLICY FOR 989,487 SUBJECT VEHICLES TO INSPECT AND REPLACE THE REAR BRAKE/TAIL LAMP BULB SOCKET ASSEMBLIES.ON APRIL 4, 2004, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION (PE04-032) BASED ON CONSUMER COMPLAINTS ALLEGING BRAKE LIGHTS NOT OPERATING WHEN THE BRAKE PEDAL IS DEPRESSED.ON AUGUST 3, 2004 ODI UPGRADED PE04-032 TO AN ENGINEERING ANALYSIS (EA04-021).BY LETTER DATED OCTOBER 27, 20...
Recalls on the 2002 GMC Envoy XL
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
05V494000
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CERTAIN SPORT UTILITY VEHICLES HAVE A REAR SIDE CLOSURE LATCH THAT MAY NOT LATCH OR UNLATCH DUE TO CORROSION CAUSED BY ROAD SPLASH, SUCH AS WATER AND ROAD SALT. THESE VEHICLES WERE ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE FOLLOWING STATES: CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA.
Risk: IF THE DOOR IS NOT LATCHED PROPERLY AND IT GOES UNNOTICED, IT MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN UNBELTED OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
04V527000
EXTERIOR LIGHTING:BRAKE LIGHTS
ON CERTAIN SPORT UTILITY VEHICLES, VIBRATION AND HEAT MAY CAUSE THE TAIL LAMP/STOP LAMP BULB TO LOOSEN IN ITS SOCKET. IF THIS OCCURS, THE BULB MAY FLICKER AND EVENTUALLY BECOME INOPERATIVE.
Risk: AN INOPERATIVE BRAKE LAMP WILL NOT CONVEY THE DRIVER'S INTENTION OF STOPPING TO DRIVERS IN FOLLOWING VEHICLES, AND AN INOPERATIVE REAR TURN SIGNAL LAMP WILL NOT CONVEY THE DRIVER'S INTENTION TO TURN TO DRIVERS IN FOLLOWING VEHICLES. BOTH OF THESE FAILURES CAN INCREASE THE RISK OF A CRASH.
04V046000
VISIBILITY:WINDSHIELD WIPER/WASHER
CERTAIN SPORT UTILITY VEHICLES HAVE WINDSHIELD WIPER SYSTEMS THAT WILL NOT TURN ON, CEASE OPERATION WHILE IN USE, FAIL TO TURN OFF/ON BY THEMSELVES (MOISTURE SENSITIVE WIPER SYSTEM), OR HAVE CONTINUOUS WINDSHIELD WASHER PUMP OPERATION BECAUSE THE PRESENCE OF WATER WITHIN THE WIPER MODULES CAN EITHER CAUSE A SHORT CIRCUIT OR CAN LEAD TO THE CORROSION OF COMPONENTS WITHIN THE MODULE.
Risk: DEPENDING ON THE OCCURRENCE AND WEATHER SITUATION, DRIVER VISIBILITY COULD BE REDUCED, WHICH COULD RESULT IN A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20053285,138 units in Canada
Structure
Certain vehicles located in Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador have a rear side door latch that may not latch or not unlatch due to corrosion caused by road splash, such as water and road salt. If the door is not latched properly and goes unnoticed, it could open while the vehicle is in motion. Correction: Dealers will install a seal along the lower part of the rocker panel to prevent intrusion of corrosive material, and inspect the door latch. Functional latches will be cleaned and lubricated. Non-functioning latches will be replaced.
Recall 200439038,598 units in Canada
Lights And Instruments
On certain vehicles, vibration and heat may cause the tail lamp/stop lamp bulb to loosen in its socket. If this occurs, the bulb may flicker and eventually become inoperative. The loss of one or both of the tail lamps/stop lamps could reduce the vehicle's visibility to following drivers and fail to warn others that the vehicle is braking and/or is stopped, which could lead to a vehicle crash. Correction: Dealers will inspect the tail lamp/stop lamp assemblies and, if necessary, replace them.
Recall 200408852,776 units in Canada
Brakes
On certain vehicles, the brake hoses are not labelled with a designation that identifies the manufacturer of the assembly as required by CMVSS 106. This non-compliance has no effect on the performance of the involved brake hose assemblies. Correction: Since this does not pose a safety risk, no corrective action is required.
Recall 200404528,986 units in Canada
Electrical
On certain vehicles, water may seep into the windshield wiper module. If this were to happen, it could result in windshield wipers that will not turn on, cease operation while driving, fail to turn off, turn on by themselves, and/or continuous windshield washer pump operation. Improper operation of the windshield wiper system in a severe weather situation could reduce the driver's visibility, resulting in a possible vehicle crash without prior warning. Correction: Dealer will install a Gore-Tex patch over the windshield wiper module vent-hole. The wiper motor, circuit board, and electrical connector will be inspected for signs of water intrusion and/or corrosion and replaced as required.
Recall 200304824,685 units in Canada
Powertrain
Certain vehicles fail to conform to CMVSS 114 - Theft Protection. These vehicles are equipped with a mechanical override that could allow the ignition key to be removed with the shift lever in a position other than park. In addition, these vehicles have an override that can allow the transmission to be shifted out of park with the ignition in the off position. These overrides are not permitted unless the vehicle has a locking steering column and the overrides have covers that can only be removed with a screwdriver or other tool. Correction: Dealers are to eliminate these conditions by disabling the overrides.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 3,000 milesYulee, FLCrash
AIR BAGS
IN AN ACCIDENT ON I75 WHEN FORCED OFF ROAD INTO TREES AHD LARGE TREE DENT IN FRONT FENDER. AIRBAG IN FRONT NEVER DEPLOYED AND DRIVER SIDE AIRBAG HAD HOLES BLOWN IN IT THAT DAMAGED MY LEFT HAND AND ARMREST IMPACT CAUSED KIDNEY TO RUPTURE AND BLEED.
NHTSA complaint #10970689 — an unverified report by a vehicle owner.
at 110,000 milesSpringfield, MAFire
SEAT BELTS
I DON'T KNOW WHY THERE IS NO IN INVESTIGATION WHEN THERE'S ALOT OF THE SAME VEHICLE GOING THROUGH THE SAME PROBLEMS MY 2002 HAS 118 000 AND IT HAD ALLLLLLLLLLLLLLLLLLL OF THE PROBLEMS THAT EVERYBODY COMPLAINED AND EVEN MORE THAN WHAT'S ALREADY THERE WRITTEN ALL U WAITING FOR IS SOMETHING REALLY BAD TO HAPPEN THEN U RECALL WHEN IS TO LATE THE TRANSMISSION WAS REPAIRED COMPLETELY AND THERE AGAIN THE SAME PROBLEM IN LESS THAN 3 MONTHS 4WD HAS BEEN SENT TO FIX MORE THAN 6 TIME STILL DON'T KNOW WHAT'S THE PROBLEM, BREAKS SQUEAKS ALL THE TIME, EVERY TIME IT RAINS GOT TO STOP CANT SEE CAUSE OF THE WIPERS, THE SEAT BELT RIPPED ON THE REAR SIDE, THE CLUTCH STAYS STUCK ON WHILE DRIVING, HEATERS DON'T WORK ON NUMBER 5 IT WILL TURN OFF, IF I PUT THE HEATER TO HEAT ALL AROUND MY VEHICLE TURNS OFF, THE FRONT WHEELS ONE IS MORE APART FROM THE BUMPER THAN THE OTHER AND WHEN IT SNOWS WITH OUT THE 4WD U DON'T GO NOWHERE IT GETS STUCK EVERYWHERE OR SLIDES............. HOPE THERE'S HELP.
NHTSA complaint #10442870 — an unverified report by a vehicle owner.
at 110,000 milesSpringfield, MAFire
ELECTRICAL SYSTEM
I DON'T KNOW WHY THERE IS NO IN INVESTIGATION WHEN THERE'S ALOT OF THE SAME VEHICLE GOING THROUGH THE SAME PROBLEMS MY 2002 HAS 118 000 AND IT HAD ALLLLLLLLLLLLLLLLLLL OF THE PROBLEMS THAT EVERYBODY COMPLAINED AND EVEN MORE THAN WHAT'S ALREADY THERE WRITTEN ALL U WAITING FOR IS SOMETHING REALLY BAD TO HAPPEN THEN U RECALL WHEN IS TO LATE THE TRANSMISSION WAS REPAIRED COMPLETELY AND THERE AGAIN THE SAME PROBLEM IN LESS THAN 3 MONTHS 4WD HAS BEEN SENT TO FIX MORE THAN 6 TIME STILL DON'T KNOW WHAT'S THE PROBLEM, BREAKS SQUEAKS ALL THE TIME, EVERY TIME IT RAINS GOT TO STOP CANT SEE CAUSE OF THE WIPERS, THE SEAT BELT RIPPED ON THE REAR SIDE, THE CLUTCH STAYS STUCK ON WHILE DRIVING, HEATERS DON'T WORK ON NUMBER 5 IT WILL TURN OFF, IF I PUT THE HEATER TO HEAT ALL AROUND MY VEHICLE TURNS OFF, THE FRONT WHEELS ONE IS MORE APART FROM THE BUMPER THAN THE OTHER AND WHEN IT SNOWS WITH OUT THE 4WD U DON'T GO NOWHERE IT GETS STUCK EVERYWHERE OR SLIDES............. HOPE THERE'S HELP.
NHTSA complaint #10442870 — an unverified report by a vehicle owner.
at 110,000 milesSpringfield, MAFire
VISIBILITY
I DON'T KNOW WHY THERE IS NO IN INVESTIGATION WHEN THERE'S ALOT OF THE SAME VEHICLE GOING THROUGH THE SAME PROBLEMS MY 2002 HAS 118 000 AND IT HAD ALLLLLLLLLLLLLLLLLLL OF THE PROBLEMS THAT EVERYBODY COMPLAINED AND EVEN MORE THAN WHAT'S ALREADY THERE WRITTEN ALL U WAITING FOR IS SOMETHING REALLY BAD TO HAPPEN THEN U RECALL WHEN IS TO LATE THE TRANSMISSION WAS REPAIRED COMPLETELY AND THERE AGAIN THE SAME PROBLEM IN LESS THAN 3 MONTHS 4WD HAS BEEN SENT TO FIX MORE THAN 6 TIME STILL DON'T KNOW WHAT'S THE PROBLEM, BREAKS SQUEAKS ALL THE TIME, EVERY TIME IT RAINS GOT TO STOP CANT SEE CAUSE OF THE WIPERS, THE SEAT BELT RIPPED ON THE REAR SIDE, THE CLUTCH STAYS STUCK ON WHILE DRIVING, HEATERS DON'T WORK ON NUMBER 5 IT WILL TURN OFF, IF I PUT THE HEATER TO HEAT ALL AROUND MY VEHICLE TURNS OFF, THE FRONT WHEELS ONE IS MORE APART FROM THE BUMPER THAN THE OTHER AND WHEN IT SNOWS WITH OUT THE 4WD U DON'T GO NOWHERE IT GETS STUCK EVERYWHERE OR SLIDES............. HOPE THERE'S HELP.
NHTSA complaint #10442870 — an unverified report by a vehicle owner.
at 96,000 milesKimberly, WVFire
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2002 GMC ENVOY XL. WHILE DRIVING 70 MPH, SMOKE APPEARED FROM THE VENTS ON THE DASHBOARD. THE CONTACT STOPPED THE VEHICLE AND CALLED THE POLICE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE PANEL CLUSTER GAUGE MELTED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 97,000 AND FAILURE MILEAGE WAS 96,000.
NHTSA complaint #10224419 — an unverified report by a vehicle owner.
at 172,000 milesRichmond, TXCrash1 injured
AIR BAGS
I WAS INVOLVED IN A ACCIDENT ON 2/21/08 AT 2:00PM THE ACCIDENT INVOLVED THREE CARS. I WAS DRIVING A 2002 GMC ENVOY 1ST CAR CROSSED THREE LANES OUT OF CONTROL I HIT THE CAR AND ANOTHER CAR HIT ME FROM BEHIND THE APPROXIMATE SPEED WAS 45 MILES AN HOUR. MY AIRBAGS DID NOT DEPLOY NOR DID MY SEATBELTS LOCK CAUSING ME GREAT BODILY INJURY BY HITTING THE STEERINGWHEEL AND FORCING MY LEGS UP UNDER THE DASHBOARD.
NHTSA complaint #10218854 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 168,000 milesHawaiian Gardens, CA
EXTERIOR LIGHTING
IVE NOTICE MY FRONT HEADLIGHTS HAVE BEEN GETTING WORSE FOR ME TO SEE AT NIGHT. I DON'T SEE WHATS IN FRONT OF ME WHILE DRIVING AT THE LAST MINUTE,ANYTIME AT NIGHT WHILE DRIVING I DON'T SEE TURNS, OBJECTS AND OTHER THINGS TILL THE LAST SECOND. I HAVEN'T HAD A ACCIDENT DUE TO POOR VISIBILITY.I FEEL GMC IS LIABLE FOR THIS PROBLEM,I FEEL THE GMC ENVOY WAS MADE A LEMON AND THE WHOLE SUV SHOULD OF BEEN RECALLED BECAUSE US ENVOY OWNERS ARE STIL HAVING THE SAME PROBLEM CERTAIN ENVOY ONLY HAD AS GMC CLAIMS ONLY ENVOY WITH THIS VIN NUMBER OR THE YEAR IT WAS MANUFACTURER IN OR STATE .ALL 2002 GMC ENVOYS XL 4X4 NEED TO BE REINVESTIGATE AGAIN UNDER THE LEMON LAW ACT
NHTSA complaint #11039749 — an unverified report by a vehicle owner.
at 3,000 milesYulee, FLCrash
AIR BAGS
IN AN ACCIDENT ON I75 WHEN FORCED OFF ROAD INTO TREES AHD LARGE TREE DENT IN FRONT FENDER. AIRBAG IN FRONT NEVER DEPLOYED AND DRIVER SIDE AIRBAG HAD HOLES BLOWN IN IT THAT DAMAGED MY LEFT HAND AND ARMREST IMPACT CAUSED KIDNEY TO RUPTURE AND BLEED.
NHTSA complaint #10970689 — an unverified report by a vehicle owner.
at 160,000 milesCincinnati, OH
TIRES
TIRES ARE DRY ROTTING AT 30,000 MILES
NHTSA complaint #10927627 — an unverified report by a vehicle owner.
at 200,000 milesOceanside, CA
FUEL/PROPULSION SYSTEM
VEHICLE HAS A INLET FUEL LEAK, A KNOWN ISSUE ON THE GMC ENVOY XL 4X4, BUT HAS PUT A 150,000 MILE CAP ON THE RECALL WHICH I FIND NEGLIGENT AS THE ISSUE STILL EXIST REGARDLESS OF MILEAGE, JUST SEEMS LIKE A WAY TO WORM OUT OF RESPONSIBILITY.
NHTSA complaint #10899587 — an unverified report by a vehicle owner.
Cape Coral, FL
EXTERIOR LIGHTING
WHEN DRIVING THE VEHICLE ALL DASH LIGHTS AND GAUGES JUST STOP WORKING. THEY WILL COME BACK ON BUT THIS IS A SAFETY CONCERN WHILE DRIVING ON THE HIGHWAY. ALSO MY HEADLIGHTS GO ON AND OFF I HAVE CHANGED OUT THE BULBS THINKING THAT WAS THE ISSUE AND NO ITS NOT. ON MY WAY TO WORK THIS MORNING AT 530AM THEY STOPPED AND HAVE NOT TURNED BACK ON CAUSING ME TO PULL OVER AND NOW MISSING WORK TO FIGURE OUT THE PROBLEM. THIS HAS BEEN AN ONGOING ISSUE SINCE THE BEGINNING OF JUNE AND THE PROBLEM SEEMS IT'S GETTING WORSE. I CAN'T DRIVE 70 MPH ON A HIGHWAY AND HAVE MY HEADLIGHTS JUST STOP WORKING. I ALSO SMELL GASOLINE INSIDE MY VEHICLE FREQUENTLY.
NHTSA complaint #10893350 — an unverified report by a vehicle owner.
Cape Coral, FL
ELECTRICAL SYSTEM
WHEN DRIVING THE VEHICLE ALL DASH LIGHTS AND GAUGES JUST STOP WORKING. THEY WILL COME BACK ON BUT THIS IS A SAFETY CONCERN WHILE DRIVING ON THE HIGHWAY. ALSO MY HEADLIGHTS GO ON AND OFF I HAVE CHANGED OUT THE BULBS THINKING THAT WAS THE ISSUE AND NO ITS NOT. ON MY WAY TO WORK THIS MORNING AT 530AM THEY STOPPED AND HAVE NOT TURNED BACK ON CAUSING ME TO PULL OVER AND NOW MISSING WORK TO FIGURE OUT THE PROBLEM. THIS HAS BEEN AN ONGOING ISSUE SINCE THE BEGINNING OF JUNE AND THE PROBLEM SEEMS IT'S GETTING WORSE. I CAN'T DRIVE 70 MPH ON A HIGHWAY AND HAVE MY HEADLIGHTS JUST STOP WORKING. I ALSO SMELL GASOLINE INSIDE MY VEHICLE FREQUENTLY.
NHTSA complaint #10893350 — an unverified report by a vehicle owner.
Cape Coral, FL
ELECTRONIC STABILITY CONTROL (ESC)
WHEN DRIVING THE VEHICLE ALL DASH LIGHTS AND GAUGES JUST STOP WORKING. THEY WILL COME BACK ON BUT THIS IS A SAFETY CONCERN WHILE DRIVING ON THE HIGHWAY. ALSO MY HEADLIGHTS GO ON AND OFF I HAVE CHANGED OUT THE BULBS THINKING THAT WAS THE ISSUE AND NO ITS NOT. ON MY WAY TO WORK THIS MORNING AT 530AM THEY STOPPED AND HAVE NOT TURNED BACK ON CAUSING ME TO PULL OVER AND NOW MISSING WORK TO FIGURE OUT THE PROBLEM. THIS HAS BEEN AN ONGOING ISSUE SINCE THE BEGINNING OF JUNE AND THE PROBLEM SEEMS IT'S GETTING WORSE. I CAN'T DRIVE 70 MPH ON A HIGHWAY AND HAVE MY HEADLIGHTS JUST STOP WORKING. I ALSO SMELL GASOLINE INSIDE MY VEHICLE FREQUENTLY.
NHTSA complaint #10893350 — an unverified report by a vehicle owner.
at 214,000 milesMilton-Freewater, OR
UNKNOWN OR OTHER
THE REAR WINDOW OF THE 2002 ENVOY XL EXPLODED WHILE SITTING IN THE DRIVEWAY.
NHTSA complaint #10811821 — an unverified report by a vehicle owner.
at 131,000 milesMarion, IN
EXTERIOR LIGHTING
AS I WAS DRIVING DOWN INTERSTATE AT 70-75MPH , THE HEADLIGHTS, DASH LIGHTS, ALL THE LIGHTING JUST SHUT OFF! I HAD NO IDEA WHAT TO DO. I WAS ON ONE OF THE MOST DANGEROUS INTERSTATES, KNOWN FOR FATAL ACCIDENTS... AND I'M DRIVING IN THE DARK WITHOUT LIGHTS! I QUICKLY MOVED TO SIDE OF ROAD AND SHUT IT OFF IN CASE OF FAULTY WIRING/FIRE HAZARD. AFTER APPROX. A FIVE MINUTE PHONE CALL, I STARTED CAR, LIGHTS WORKED. STARTED DRIVING AGAIN, APPROX. 10 MINUTES DOWN ROAD, LIGHTS SHUT OFF AGAIN. I HOPE THIS PROBLEM IS RESOLVED SOON! THIS IS DANGEROUS AND CAN KILL PEOPLE!
NHTSA complaint #10548816 — an unverified report by a vehicle owner.
at 131,000 milesMarion, IN
ELECTRICAL SYSTEM
AS I WAS DRIVING DOWN INTERSTATE AT 70-75MPH , THE HEADLIGHTS, DASH LIGHTS, ALL THE LIGHTING JUST SHUT OFF! I HAD NO IDEA WHAT TO DO. I WAS ON ONE OF THE MOST DANGEROUS INTERSTATES, KNOWN FOR FATAL ACCIDENTS... AND I'M DRIVING IN THE DARK WITHOUT LIGHTS! I QUICKLY MOVED TO SIDE OF ROAD AND SHUT IT OFF IN CASE OF FAULTY WIRING/FIRE HAZARD. AFTER APPROX. A FIVE MINUTE PHONE CALL, I STARTED CAR, LIGHTS WORKED. STARTED DRIVING AGAIN, APPROX. 10 MINUTES DOWN ROAD, LIGHTS SHUT OFF AGAIN. I HOPE THIS PROBLEM IS RESOLVED SOON! THIS IS DANGEROUS AND CAN KILL PEOPLE!
NHTSA complaint #10548816 — an unverified report by a vehicle owner.
at 115,000 milesSouthaven, MS
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS GO OUT WITH NO WARNING. THE HIGH BEAMS WILL WORK. THIS HAS BECOME A PROBLEM EVERYTIME THE VEHICLE IS DRIVEN AT NIGHT.
NHTSA complaint #10533381 — an unverified report by a vehicle owner.
at 115,000 milesSouthaven, MS
ELECTRICAL SYSTEM
THE LOW BEAM HEADLIGHTS GO OUT WITH NO WARNING. THE HIGH BEAMS WILL WORK. THIS HAS BECOME A PROBLEM EVERYTIME THE VEHICLE IS DRIVEN AT NIGHT.
NHTSA complaint #10533381 — an unverified report by a vehicle owner.
at 181,684 milesCovington, GA
FUEL/PROPULSION SYSTEM
I NOTICED A PUDDLE OF LIQUID UNDER VEHICLE . SO I CHECKED IT OUT AND FOUND TO BE GAS LOOKED UNDER VEHICLE AND SEEN THAT THE GAS TANK HAD STAINS ALL OVER IT LEADING FROM THE FILLER NECK WHERE IT ATTACHES TO THE FUEL TANK.
NHTSA complaint #10476933 — an unverified report by a vehicle owner.
at 82,000 milesEvansville, IN
VEHICLE SPEED CONTROL
I BOUGHT THE CAR USED FEB. 2011 ABOUT MARCH 2011 SOMETIMES WHEN IT IS STARTED (NO SPECIFIC START TIME) THE CHECK ENGINE LIGHT WILL BE ON (NOT ALWAYS) AND THE CAR WILL DIE WHILE DRIVING APPROXIMATELY 25 TO 35 MILES PER HOUR. THIS IS NOT A ALL THE TIME PROBLEM, AND I CANNOT FIND A REASON WHY SOME DAYS IT DOES THIS AND SOME DAYS IT DOESN'T. ALSO SOMETIMES THE CRUISE CONTROL WORKS AND SOMETIMES IT DOESN'T. . ALSO SOMETIMES THE WIPERS STOP IN MID SWIPE.
NHTSA complaint #10460689 — an unverified report by a vehicle owner.
at 82,000 milesEvansville, IN
ENGINE
I BOUGHT THE CAR USED FEB. 2011 ABOUT MARCH 2011 SOMETIMES WHEN IT IS STARTED (NO SPECIFIC START TIME) THE CHECK ENGINE LIGHT WILL BE ON (NOT ALWAYS) AND THE CAR WILL DIE WHILE DRIVING APPROXIMATELY 25 TO 35 MILES PER HOUR. THIS IS NOT A ALL THE TIME PROBLEM, AND I CANNOT FIND A REASON WHY SOME DAYS IT DOES THIS AND SOME DAYS IT DOESN'T. ALSO SOMETIMES THE CRUISE CONTROL WORKS AND SOMETIMES IT DOESN'T. . ALSO SOMETIMES THE WIPERS STOP IN MID SWIPE.
NHTSA complaint #10460689 — an unverified report by a vehicle owner.
at 82,000 milesEvansville, IN
VISIBILITY/WIPER
I BOUGHT THE CAR USED FEB. 2011 ABOUT MARCH 2011 SOMETIMES WHEN IT IS STARTED (NO SPECIFIC START TIME) THE CHECK ENGINE LIGHT WILL BE ON (NOT ALWAYS) AND THE CAR WILL DIE WHILE DRIVING APPROXIMATELY 25 TO 35 MILES PER HOUR. THIS IS NOT A ALL THE TIME PROBLEM, AND I CANNOT FIND A REASON WHY SOME DAYS IT DOES THIS AND SOME DAYS IT DOESN'T. ALSO SOMETIMES THE CRUISE CONTROL WORKS AND SOMETIMES IT DOESN'T. . ALSO SOMETIMES THE WIPERS STOP IN MID SWIPE.
NHTSA complaint #10460689 — an unverified report by a vehicle owner.
Vinton, LA
EXTERIOR LIGHTING
EXTERIOR LIGHTS, INTERIOR LIGHTS FLICKERING,,,CLUSTER GAUGES CHANGING STATE ON THEIR OWN,,,
NHTSA complaint #10450890 — an unverified report by a vehicle owner.
Vinton, LA
ELECTRICAL SYSTEM
EXTERIOR LIGHTS, INTERIOR LIGHTS FLICKERING,,,CLUSTER GAUGES CHANGING STATE ON THEIR OWN,,,
NHTSA complaint #10450890 — an unverified report by a vehicle owner.
Columbus, GA
VISIBILITY
I TOOK MY CAR TO JAY AUTO MALL IN COLUMBUS GA. AND WAS TOLD THEY WOULD NOT REPAIR THE FLAP ON THE WASHER FLAP THAT COVERS THE HOLE THAT DELIVERS THE WINDSHEILD WIPER FLUID TO CLEAN THE WINDSHEILD. I WAS TOLD THAT THEY WOULD HAVE TO BREAKDOWN THE COMPLETE DELIVERY SYSTEM OF THE WIPER FLUID TO FIX THE PROBLEM. THE DELIVERY SYSTEM WORKS FINE FOR THE PASSENGER SIDE. ALL I NEED IS A REPAIR OF THE WIPER FLAP ON THE DRIVERS SIDE. CAN YOU HELP ME?
NHTSA complaint #10444320 — an unverified report by a vehicle owner.
at 110,000 milesSpringfield, MAFire
SEAT BELTS
I DON'T KNOW WHY THERE IS NO IN INVESTIGATION WHEN THERE'S ALOT OF THE SAME VEHICLE GOING THROUGH THE SAME PROBLEMS MY 2002 HAS 118 000 AND IT HAD ALLLLLLLLLLLLLLLLLLL OF THE PROBLEMS THAT EVERYBODY COMPLAINED AND EVEN MORE THAN WHAT'S ALREADY THERE WRITTEN ALL U WAITING FOR IS SOMETHING REALLY BAD TO HAPPEN THEN U RECALL WHEN IS TO LATE THE TRANSMISSION WAS REPAIRED COMPLETELY AND THERE AGAIN THE SAME PROBLEM IN LESS THAN 3 MONTHS 4WD HAS BEEN SENT TO FIX MORE THAN 6 TIME STILL DON'T KNOW WHAT'S THE PROBLEM, BREAKS SQUEAKS ALL THE TIME, EVERY TIME IT RAINS GOT TO STOP CANT SEE CAUSE OF THE WIPERS, THE SEAT BELT RIPPED ON THE REAR SIDE, THE CLUTCH STAYS STUCK ON WHILE DRIVING, HEATERS DON'T WORK ON NUMBER 5 IT WILL TURN OFF, IF I PUT THE HEATER TO HEAT ALL AROUND MY VEHICLE TURNS OFF, THE FRONT WHEELS ONE IS MORE APART FROM THE BUMPER THAN THE OTHER AND WHEN IT SNOWS WITH OUT THE 4WD U DON'T GO NOWHERE IT GETS STUCK EVERYWHERE OR SLIDES............. HOPE THERE'S HELP.
NHTSA complaint #10442870 — an unverified report by a vehicle owner.
at 110,000 milesSpringfield, MAFire
ELECTRICAL SYSTEM
I DON'T KNOW WHY THERE IS NO IN INVESTIGATION WHEN THERE'S ALOT OF THE SAME VEHICLE GOING THROUGH THE SAME PROBLEMS MY 2002 HAS 118 000 AND IT HAD ALLLLLLLLLLLLLLLLLLL OF THE PROBLEMS THAT EVERYBODY COMPLAINED AND EVEN MORE THAN WHAT'S ALREADY THERE WRITTEN ALL U WAITING FOR IS SOMETHING REALLY BAD TO HAPPEN THEN U RECALL WHEN IS TO LATE THE TRANSMISSION WAS REPAIRED COMPLETELY AND THERE AGAIN THE SAME PROBLEM IN LESS THAN 3 MONTHS 4WD HAS BEEN SENT TO FIX MORE THAN 6 TIME STILL DON'T KNOW WHAT'S THE PROBLEM, BREAKS SQUEAKS ALL THE TIME, EVERY TIME IT RAINS GOT TO STOP CANT SEE CAUSE OF THE WIPERS, THE SEAT BELT RIPPED ON THE REAR SIDE, THE CLUTCH STAYS STUCK ON WHILE DRIVING, HEATERS DON'T WORK ON NUMBER 5 IT WILL TURN OFF, IF I PUT THE HEATER TO HEAT ALL AROUND MY VEHICLE TURNS OFF, THE FRONT WHEELS ONE IS MORE APART FROM THE BUMPER THAN THE OTHER AND WHEN IT SNOWS WITH OUT THE 4WD U DON'T GO NOWHERE IT GETS STUCK EVERYWHERE OR SLIDES............. HOPE THERE'S HELP.
NHTSA complaint #10442870 — an unverified report by a vehicle owner.
at 110,000 milesSpringfield, MAFire
VISIBILITY
I DON'T KNOW WHY THERE IS NO IN INVESTIGATION WHEN THERE'S ALOT OF THE SAME VEHICLE GOING THROUGH THE SAME PROBLEMS MY 2002 HAS 118 000 AND IT HAD ALLLLLLLLLLLLLLLLLLL OF THE PROBLEMS THAT EVERYBODY COMPLAINED AND EVEN MORE THAN WHAT'S ALREADY THERE WRITTEN ALL U WAITING FOR IS SOMETHING REALLY BAD TO HAPPEN THEN U RECALL WHEN IS TO LATE THE TRANSMISSION WAS REPAIRED COMPLETELY AND THERE AGAIN THE SAME PROBLEM IN LESS THAN 3 MONTHS 4WD HAS BEEN SENT TO FIX MORE THAN 6 TIME STILL DON'T KNOW WHAT'S THE PROBLEM, BREAKS SQUEAKS ALL THE TIME, EVERY TIME IT RAINS GOT TO STOP CANT SEE CAUSE OF THE WIPERS, THE SEAT BELT RIPPED ON THE REAR SIDE, THE CLUTCH STAYS STUCK ON WHILE DRIVING, HEATERS DON'T WORK ON NUMBER 5 IT WILL TURN OFF, IF I PUT THE HEATER TO HEAT ALL AROUND MY VEHICLE TURNS OFF, THE FRONT WHEELS ONE IS MORE APART FROM THE BUMPER THAN THE OTHER AND WHEN IT SNOWS WITH OUT THE 4WD U DON'T GO NOWHERE IT GETS STUCK EVERYWHERE OR SLIDES............. HOPE THERE'S HELP.
NHTSA complaint #10442870 — an unverified report by a vehicle owner.
THE Colony, TX
POWER TRAIN
RECALLS THAT ARE SERIOUSLY AFFECTING THE CAR'S SAFETY THAT CANNOT BE REPAIRED BECAUSE THE SERVICE CALL HAS CLOSED, BUT WAS BOUGHT THAT WAY WITHOUT KNOWING. THE WIPER MOTOR WORKS WHEN IT WANTS ON THE DRIVER SIDE, PREVENTING CLEAR SAFE VISION DURING RAIN, THE 4 WHEEL DRIVE IS STUCK IN 4 WD, THE FRONT SUSPENSION POSSIBLY CRACKED, THE HEADLIGHT DOESN'T FACE STRAIGHT ON THE ROAD, THE AIR BAG ON THE PASSENGER SIDE HAS DEFECT THAT IF DEPLOYED CAN CAUSE BODILY INJURY TO THE PASSENGER, LICENSE PLATE ONLY WORKS WHEN ITS SLAMMED SHUT, AND HAVE ISSUE WITH THE ELECTRICAL UNDER THE DASH THAT APPARENTLY FAILS TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARDS NO. 101, "CONTROL LOCATION, IDENTIFICATION, AND ILLUMINATION" AND NO. 208, "OCCUPANT CRASH PROTECTION..BUT YET GM WONT REPAIR IT !!! ALL OF THESE ARE PRIOR RECALLS, BUT BECAUSE I WASN'T THE ORIGINAL OWNER AND DIDN'T TAKE THE CAR IN WHEN THEY WERE FIRST ANNOUNCED, GM REFUSES TO MAKE MY ENVOY SAFE FROM CAUSING ME OR MY KIDS HARM. BECAUSE THE FIRST OWNER DIDN'T DO IT, OR BECAUSE ITS TOO LATE. IF A YEAR MAKE AND MODEL OF A CAR HAS A RECALL, WHY DOES IT MATTER WHEN THE ISSUE SURFACES, ITS OBVIOUSLY A CAUSE FOR CONCERN, WHY NOT REPAIR IT?
NHTSA complaint #10440627 — an unverified report by a vehicle owner.
THE Colony, TX
AIR BAGS
RECALLS THAT ARE SERIOUSLY AFFECTING THE CAR'S SAFETY THAT CANNOT BE REPAIRED BECAUSE THE SERVICE CALL HAS CLOSED, BUT WAS BOUGHT THAT WAY WITHOUT KNOWING. THE WIPER MOTOR WORKS WHEN IT WANTS ON THE DRIVER SIDE, PREVENTING CLEAR SAFE VISION DURING RAIN, THE 4 WHEEL DRIVE IS STUCK IN 4 WD, THE FRONT SUSPENSION POSSIBLY CRACKED, THE HEADLIGHT DOESN'T FACE STRAIGHT ON THE ROAD, THE AIR BAG ON THE PASSENGER SIDE HAS DEFECT THAT IF DEPLOYED CAN CAUSE BODILY INJURY TO THE PASSENGER, LICENSE PLATE ONLY WORKS WHEN ITS SLAMMED SHUT, AND HAVE ISSUE WITH THE ELECTRICAL UNDER THE DASH THAT APPARENTLY FAILS TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARDS NO. 101, "CONTROL LOCATION, IDENTIFICATION, AND ILLUMINATION" AND NO. 208, "OCCUPANT CRASH PROTECTION..BUT YET GM WONT REPAIR IT !!! ALL OF THESE ARE PRIOR RECALLS, BUT BECAUSE I WASN'T THE ORIGINAL OWNER AND DIDN'T TAKE THE CAR IN WHEN THEY WERE FIRST ANNOUNCED, GM REFUSES TO MAKE MY ENVOY SAFE FROM CAUSING ME OR MY KIDS HARM. BECAUSE THE FIRST OWNER DIDN'T DO IT, OR BECAUSE ITS TOO LATE. IF A YEAR MAKE AND MODEL OF A CAR HAS A RECALL, WHY DOES IT MATTER WHEN THE ISSUE SURFACES, ITS OBVIOUSLY A CAUSE FOR CONCERN, WHY NOT REPAIR IT?
NHTSA complaint #10440627 — an unverified report by a vehicle owner.
THE Colony, TX
SUSPENSION
RECALLS THAT ARE SERIOUSLY AFFECTING THE CAR'S SAFETY THAT CANNOT BE REPAIRED BECAUSE THE SERVICE CALL HAS CLOSED, BUT WAS BOUGHT THAT WAY WITHOUT KNOWING. THE WIPER MOTOR WORKS WHEN IT WANTS ON THE DRIVER SIDE, PREVENTING CLEAR SAFE VISION DURING RAIN, THE 4 WHEEL DRIVE IS STUCK IN 4 WD, THE FRONT SUSPENSION POSSIBLY CRACKED, THE HEADLIGHT DOESN'T FACE STRAIGHT ON THE ROAD, THE AIR BAG ON THE PASSENGER SIDE HAS DEFECT THAT IF DEPLOYED CAN CAUSE BODILY INJURY TO THE PASSENGER, LICENSE PLATE ONLY WORKS WHEN ITS SLAMMED SHUT, AND HAVE ISSUE WITH THE ELECTRICAL UNDER THE DASH THAT APPARENTLY FAILS TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARDS NO. 101, "CONTROL LOCATION, IDENTIFICATION, AND ILLUMINATION" AND NO. 208, "OCCUPANT CRASH PROTECTION..BUT YET GM WONT REPAIR IT !!! ALL OF THESE ARE PRIOR RECALLS, BUT BECAUSE I WASN'T THE ORIGINAL OWNER AND DIDN'T TAKE THE CAR IN WHEN THEY WERE FIRST ANNOUNCED, GM REFUSES TO MAKE MY ENVOY SAFE FROM CAUSING ME OR MY KIDS HARM. BECAUSE THE FIRST OWNER DIDN'T DO IT, OR BECAUSE ITS TOO LATE. IF A YEAR MAKE AND MODEL OF A CAR HAS A RECALL, WHY DOES IT MATTER WHEN THE ISSUE SURFACES, ITS OBVIOUSLY A CAUSE FOR CONCERN, WHY NOT REPAIR IT?
NHTSA complaint #10440627 — an unverified report by a vehicle owner.