26 of the
2,284 complaints filed about the GMC Sierra 2500
are about the driver-assist systems —
1% of everything owners reported.
The worst model year for it is 2024.
26
Complaints
1%
Share of all complaints
1
Crashes
1
Fires
Driver Assist & Collision Avoidance complaints by model year
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Unexpected braking at highway speeds. This has at least 50 times at highway speeds. The truck has experienced repeated false Forward Collision Alerts and un-commanded Automatic Emergency Braking events. Adaptive Cruise Control frequently detects roadside objects and vehicles in adjacent lanes, particularly on curves. The vehicle has never had windshield replacement, front-end damage, suspension modifications, or aftermarket accessories. This is creating a safety hazard because the truck brakes unexpectedly in traffic at any speed.
NHTSA complaint #11742824 — an unverified report by a vehicle owner.
Unexpected braking at highway speeds. This has at least 50 times at highway speeds. The truck has experienced repeated false Forward Collision Alerts and un-commanded Automatic Emergency Braking events. Adaptive Cruise Control frequently detects roadside objects and vehicles in adjacent lanes, particularly on curves. The vehicle has never had windshield replacement, front-end damage, suspension modifications, or aftermarket accessories. This is creating a safety hazard because the truck brakes unexpectedly in traffic at any speed.
NHTSA complaint #11742824 — an unverified report by a vehicle owner.
Unexpected braking at highway speeds. This has at least 50 times at highway speeds. The truck has experienced repeated false Forward Collision Alerts and un-commanded Automatic Emergency Braking events. Adaptive Cruise Control frequently detects roadside objects and vehicles in adjacent lanes, particularly on curves. The vehicle has never had windshield replacement, front-end damage, suspension modifications, or aftermarket accessories. This is creating a safety hazard because the truck brakes unexpectedly in traffic at any speed.
NHTSA complaint #11742824 — an unverified report by a vehicle owner.
The contact owns a 2024 GMC Sierra 2500. The contact stated while reversing, the rear-view camera displayed a blank screen. The 4WD system engaged unintendedly, and the park assist sensor was inoperable while an unknown message was displayed. Additionally, the vehicle lost motive power while driving. The check engine warning light was illuminated. The vehicle was towed to the dealer, who replaced an unknown module and reset the computer, but the failure persisted. The contact stated that the vehicle was taken to the dealer five times, but the failure recurred after several unknown repairs. The vehicle was not repaired. The contact had requested for a buyback from the dealer, but no assistance was provided. The manufacturer was made aware of the failure. The failure mileage was approximately 8,000.
NHTSA complaint #11730404 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On 3 separate instances the past few months the truck slammed on brakes for no apparent reason. And 2 separate times the past week or so the truck suddenly and uncontrollably accelerated — first at gas a station convenience store and almost ran over old lady, secondly while waiting line on arterial entrance ramp!
NHTSA complaint #11717814 — an unverified report by a vehicle owner.
On 3 separate instances the past few months the truck slammed on brakes for no apparent reason. And 2 separate times the past week or so the truck suddenly and uncontrollably accelerated — first at gas a station convenience store and almost ran over old lady, secondly while waiting line on arterial entrance ramp!
NHTSA complaint #11717814 — an unverified report by a vehicle owner.
The main tailgate will not go down or function properly and it says online there is a national recall for this, but does not come up when I search my vehicle. When I turn on my left turn signal the brights flash for no reason and this is a known major issue with the vehicles as well. The trucks computer is telling me low on coolant even though it is not that has already been fixed through a 3rd pARTY WARRANTY Parking brake was stuck on when I bought the vehicle and had been for a long time you could tell and I had to pay over $1100 to fix it at GM. The Ford collision system does not work properly and the cameras will come on at certain times when they're not supposed to be and not come on when they are supposed to be
NHTSA complaint #11706292 — an unverified report by a vehicle owner.
Vehicle was parked in a school parking lot. Rear Trailer Harness and modules in back short circuited causing an electrical fire that expanded to the driver’s taillight rear bumper, and bed of truck.
NHTSA complaint #11645862 — an unverified report by a vehicle owner.
The side mirrors have spider cracked from some type of electrical issue. This is the 2nd time this happened and it burns both mirrors at the same time. The mirrors become unusable and it appears The dealer replaced them under warranty the first time and the second time they said it is out of warranty so I had to pay out of pocket.
NHTSA complaint #11644813 — an unverified report by a vehicle owner.
Known issue and has been attributed to a manufacturing defct, but no recall- Leaking headlight caused damage to headlight- now turn signal and headlight do not work. Entire assembly needs to be replaced, GM / Extended Warranty Company will not cover, this safety part. Head light and turn signal were working on the way to the dealer, 1 month later when we picked it up - Right turn signal malfuction reading appeared on dash, headlight blinking and will not work. Picked up on Friday 1/30/25, and made an appointment for the following Wednesday to take it back in. Was told by dealer today that the replacement will not be covered and will cost $2100.00 to replace. This is a safety part and the truck can not be driven legally or safely without both headlights working.
NHTSA complaint #11643184 — an unverified report by a vehicle owner.
The systems have become unavailable. Took to dealership and they were told it just needed a software update. Dealer performed update GM sent and did not work. Dealer was told GM engineers would need to find a fix. I complained to GM and asked that they replace the cameras, especially because the vehicle is under warranty, and I was told no because that won't fix the issue. They don't even know what needs to be done to fix the issue though, but won't try a camera swap. They told me I need to take it back to the dealer so they can run diagnostics on it when the issue happens. I don't know what is so hard to understand that the issue is always there; the systems don't work and my dash always has the light the forward collision system not on and given a message when I start the truck that it is not available. This began to be an issue around 9000 miles. It first started by saying window camera blocked due to frost, but when it was clear, and I cleaned every camera and sensor, it still would not come on. This was 1.5 months ago. I don't understand why they are not trying to expedite fixing this safety issue. The dealer can't do anything until GM tells them to change out camera or send another fix, but there is no software fix available. I can forward emails between myself and GM and you can clearly see they are not listening. If that would be helpful, please let me know how to forward them.
NHTSA complaint #11642080 — an unverified report by a vehicle owner.
The systems have become unavailable. Took to dealership and they were told it just needed a software update. Dealer performed update GM sent and did not work. Dealer was told GM engineers would need to find a fix. I complained to GM and asked that they replace the cameras, especially because the vehicle is under warranty, and I was told no because that won't fix the issue. They don't even know what needs to be done to fix the issue though, but won't try a camera swap. They told me I need to take it back to the dealer so they can run diagnostics on it when the issue happens. I don't know what is so hard to understand that the issue is always there; the systems don't work and my dash always has the light the forward collision system not on and given a message when I start the truck that it is not available. This began to be an issue around 9000 miles. It first started by saying window camera blocked due to frost, but when it was clear, and I cleaned every camera and sensor, it still would not come on. This was 1.5 months ago. I don't understand why they are not trying to expedite fixing this safety issue. The dealer can't do anything until GM tells them to change out camera or send another fix, but there is no software fix available. I can forward emails between myself and GM and you can clearly see they are not listening. If that would be helpful, please let me know how to forward them.
NHTSA complaint #11642080 — an unverified report by a vehicle owner.
The systems have become unavailable. Took to dealership and they were told it just needed a software update. Dealer performed update GM sent and did not work. Dealer was told GM engineers would need to find a fix. I complained to GM and asked that they replace the cameras, especially because the vehicle is under warranty, and I was told no because that won't fix the issue. They don't even know what needs to be done to fix the issue though, but won't try a camera swap. They told me I need to take it back to the dealer so they can run diagnostics on it when the issue happens. I don't know what is so hard to understand that the issue is always there; the systems don't work and my dash always has the light the forward collision system not on and given a message when I start the truck that it is not available. This began to be an issue around 9000 miles. It first started by saying window camera blocked due to frost, but when it was clear, and I cleaned every camera and sensor, it still would not come on. This was 1.5 months ago. I don't understand why they are not trying to expedite fixing this safety issue. The dealer can't do anything until GM tells them to change out camera or send another fix, but there is no software fix available. I can forward emails between myself and GM and you can clearly see they are not listening. If that would be helpful, please let me know how to forward them.
NHTSA complaint #11642080 — an unverified report by a vehicle owner.
I purchased a 2021 GMC Denali 2500 in December 2023. A couple days after purchasing the vehicle I received a message on the dash saying the front camera was not working. I took the vehicle into the dealership where they said they reset the computer and nothing was wrong with the vehicle. One month later I was involved in a collision where a vehicle turned in front of my vehicle and the Automatic Emergency Braking failed to activate. I applied the brakes but due to my delayed reaction time 1.5 seconds, I broadsided the small vehicle with my large truck. Luckily the speed was only 20 mph and no one was hurt or killed. At this time I did not know my vehicle was equipped with AEB. In October I discovered through GM and a different dealership that my vehicle was equipped with Automatic Emergency Braking. I have had several occasions when the AEB including the crash where the AEB should have activated but never did. In 11 months I have never had the AEB activate. I took the vehicle into the dealership where I bought the vehicle and they said their computer said everything was operating correctly. The tech never drove the vehicle where the AEB should have activated. I have driven many cars and even the same model vehicle as mine, so I know what the AEB feels like and my vehicle the AEB is not working. The dealership told me to take the vehicle they checked everything GM told them to check. When I talked to GM they told me to immediately take the truck to the dealership and the dealership did nothing.
NHTSA complaint #11623737 — an unverified report by a vehicle owner.
The contact owns a 2023 GMC Sierra 2500. The contact stated that while the vehicle was in reverse(R), the split-screen view of the overhead of the vehicle and the rear of the vehicle were distorted or was not showing an image on the display screen. The contact stated that the failure was intermittent but was a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was no failure of the camera found. The contact stated that the dealer had removed and re-installed the camera. The vehicle was repaired; however, the failure reoccurred. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB Number: 23-NA-169. The failure mileage was approximately 35,000.
NHTSA complaint #11620652 — an unverified report by a vehicle owner.
The contact owns a 2020 GMC Sierra 2500. The contact stated while driving 60 MPH, the vehicle independently slowed and dramatically decelerated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that when the failure occurred, the gear shifter position indicator light flashed, and once the vehicle returned to normal functionality, the light remained solid. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the Forward Collision Avoidance warning sensor. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 102,000.
NHTSA complaint #11594842 — an unverified report by a vehicle owner.
My vehicle inadvertently locks the rear tires at highway speeds and then releases and drives. In some instances it may brake several times causing the tires to burn rubber for a short distance causing rear traffic to either swerve to avoid rear ending me and in a couple instances causes the rear following traffic to abruptly change lanes to avoid rear ending me
NHTSA complaint #11580026 — an unverified report by a vehicle owner.
While driving both drivers and passenger side blind spot warning lights flash on and off when no cars are near. The problem is worse at night when pulling a trailer. The lights sometimes stay on or starting flashing on both side causing a significant distraction.
NHTSA complaint #11577009 — an unverified report by a vehicle owner.
While driving both drivers and passenger side blind spot warning lights flash on and off when no cars are near. The problem is worse at night when pulling a trailer. The lights sometimes stay on or starting flashing on both side causing a significant distraction.
NHTSA complaint #11577009 — an unverified report by a vehicle owner.