Owners have filed 77 complaints
about the 2017 GMC Sierra with NHTSA between 2017 and 2024.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 19 of 24 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 19
Against the median year of the GMC Sierra. 50 means typical for this
model; 100 means roughly double.
Severity — 40
7.8% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 89
52% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
710.4%
1,000 – 9,999 miles
1725.4%
10,000 – 24,999 miles
69.0%
25,000 – 49,999 miles
1420.9%
50,000 – 74,999 miles
1928.4%
75,000 – 99,999 miles
34.5%
100,000 – 149,999 miles
11.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2017peak 11Apr 2024
Recalls on the 2017 GMC Sierra
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20242944,699 units in Canada
Electrical
Issue: On certain trucks, the repairs completed by a General Motors dealer during recall N192220470 (Transport Canada recall no. 2019-325) or customer satisfaction program no. N192270330 may not have been completed properly. As a result, a second repair is required. Additionally, certain trucks may not have had the updated parts installed during production. On certain trucks equipped with a power sliding rear window, the rear defroster wiring could overheat and melt. Safety Risk: Wiring that overheats and melts can create the risk of a fire. Corrective Actions: General Motors will notify owners by mail and advise you to take your truck to a dealership to replace the contact cover for the sliding rear window. The dealer will also update the heating, ventilation, and air conditioning (HVAC) software, if necessary. If the rear window or sliding glass assembly are damaged, they will be replaced.
Recall 201953337,378 units in Canada
Brakes
Issue: On certain vehicles, there may be an error in the electronic-brake control module software. This could cause the driveline-protection system to activate when a wheel-speed sensor fails. If this happens, the brakes could apply and cause the vehicle to pull to one side. Note: This recall only affects vehicles equipped with four-wheel drive, a 5.3-L engine, and a 3.08 ratio rear axle. The problem can only occur when the vehicle is in four-wheel drive or automatic mode, and travelling at a speed between 66 and 97 km/h (41 and 60 mph). A wheel-speed sensor failure will cause the electronic stability control (ESC) and anti-lock braking system (ABS) warning lights to turn on, and a "Service StabiliTrak" message to display. Safety Risk: A vehicle that suddenly pulls to one side could increase the risk of a crash. Corrective Actions: General Motors will notify owners by mail and instruct you to take your vehicle to a dealer to update the electronic-brake control module software. General Motors advises that using two-wheel-drive mode can eliminate the risk until the recall repair is completed.
Recall 20194205,327 units in Canada
Other
Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: Glass that breaks in to large pieces could create a risk of injury. Corrective Actions: The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.
Recall 2019325159,474 units in Canada
Electrical
Issue: On certain trucks equipped with a power sliding rear window, the rear defroster circuit could overheat. This could cause melting, smoke or, in rare instances, a fire. Safety Risk: A fire could create a risk of injury. Corrective Actions: The company will notify owners by mail and advise you to take your truck to a dealer to replace the covers for the buss bar and contacts for the rear sliding window. If the rear window or sliding glass assembly are damaged due to a problem with the rear defroster, they will also be replaced.
Recall 2019324310,121 units in Canada
Brakes
Issue: On certain vehicles, there could be a reduction in power brake assist due to a decrease in output from the vacuum pump. This could cause a hard brake pedal and an increase in brake pedal effort to stop the vehicle. Safety Risk: A sudden increase in brake pedal force could lead to an increase in stopping distance. This could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to reprogram the electronic brake control module.
Recall 20173832,123 units in Canada
Other
Certain regular cab vehicles fail to comply with the requirements of Canada Motor Vehicle Safety Standard (CMVSS) 210.2 - Lower Universal Anchorage Systems for Restraint Systems and Booster Cushions. The owner’s manual may be missing written instructions for using the tether anchorages and child restraint anchorage systems in the vehicle, which is contrary to standard. Correction: Owners will be mailed owner’s manual inserts containing the information required by CMVSS 210.2. For unsold vehicles, dealers will include the insert to the manual prior to sale.
Recall 2016439362,263 units in Canada
Airbag
On certain vehicles, the sensing and diagnostic module (SDM), which controls airbag and pretensioner deployment, contains a software defect which may prevent the deployment of frontal airbags and pretensioners in certain circumstances. Failure of frontal airbags and seatbelt pretensioners to deploy in a crash (when warranted) could increase the risk of injury. Correction: Dealers will reflash the SDM with new software. In vehicles with any previous deployment events recorded in the SDM, the dealers will replace the existing SDM with a new SDM containing the latest software. Note: This recall affects 2014-2017 model year Sierra LD/Silverado LD models and 2015-2016 model year Sierra HD/Silverado HD model vehicles.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 97,000 milesLakeview, ORFire
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2017 GMC Sierra. The contact stated that while his wife was driving at an undisclosed speed with the defroster activated, a smoke odor was detected inside the vehicle. The contact's wife checked the rearview mirror and saw flames coming from the rear windshield. The contact's wife pulled over and heard a loud explosion from the rear windshield shattering before turning off the vehicle. The flames from the rear windshield were extinguished on their own after the vehicle was turned off. There were no injuries sustained. The vehicle was restarted, and the contact's wife deactivated the defroster before driving to work. The vehicle was taken to the dealer, where it was determined that the rear windshield needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 97,000.
NHTSA complaint #11585843 — an unverified report by a vehicle owner.
at 51,117 milesManhattan, KSCrash
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 GMC Sierra LD. The contact stated that on two separate occasions while driving at approximately 50 MPH, the front passenger side wheel locked inadvertently. As a result, another vehicle crashed into the attached trailer which caused the trailer to jackknife. The driver alert warning light illuminated. The air bags failed to deploy. No medical attention was required. No injuries were sustained. A police report was filed. The vehicle was not diagnosed or repaired. The contact then stated that on a separate occasion while driving at normal speed, the front passenger side wheel inadvertently locked without warning. As a result, the strut detached from the control arm which caused the attached trailer to detach and crashed into the vehicle that caused the vehicle to crash into a ditch. the rear passenger side air bags deployed however, the front driver and passenger side air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to the contact’s residence and then towed to a collision center. The vehicle was not diagnosed or repaired. The contact referenced an unknown NHTSA recall related to the Service Brakes, Hydraulic as a possible cause. The manufacturer was not notified of the failure. The failure mileage was approximately 51,117.
NHTSA complaint #11490165 — an unverified report by a vehicle owner.
at 50,000 milesBranchville, NJCrash
TIRES
The contact owns a 2017 GMC Sierra equipped with Goodyear, Tire Line: Wrangler SRA, Tire Size: 275/55/R30, DOT Number not available: The contact stated while driving 25 MPH, the passenger’s side front tires experienced blowout. The contact was able to pull over safely and replace the tire. The failure reoccurred and the front driver side tire blowout causing the contact to sideswipe another vehicle and crashing into a building. The airbags deployed but no injury and a police report were filed. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 50,000.
NHTSA complaint #11472741 — an unverified report by a vehicle owner.
at 35,000 milesGreenville, SCCrash
SERVICE BRAKES
MY 2017 GMC SIERRA DENALI HAD ALREADY BEEN THE SUBJECT OF THE RECALL RELATING TO THE BRAKE ISSUE. SHORTLY AFTER THEY PERFORMED THIS RECALL WORK THE BRAKES BEGAN FAILING AT LOW SPEED. WHEN DRIVING BELOW 5 MPH, THE PEDAL WHICH SUDDENLY FALL AND THE ABS WOULD TRIGGER. DURING THIS TIME, THE CAR WOULD CONTINUE MOVING WITH THE ABS FULLY VIBRATING. THANKFULLY, MY TRAILER HITCH ABSORB THE REAR IMPACT AGAINST A WALL. THE PROBLEM CONTINUED. I THEN TOOK THE TRUCK IN FOR SERVICE AND THEY REPORTED THAT THERE HAS BEEN A SIGNIFICANT FAILURE RATE OF THE VACUUM ASSIST. THE DEALER REPLACE THE VACUUM PUMP AND VACUUM LINES. I'M EXTREMELY CONCERNED THAT THIS WOULD HAPPEN TO SOMEONE ELSE NEAR AN INTERSECTION, NOT JUST SLOWLY BACKING INTO PARKING SPACES. I HAVE CONTACTED GMC BY EMAIL BUT STILL HAVE RECEIVED NO RESPONSE OR ACKNOWLEDGMENT OF MY COMMUNICATIONS.
NHTSA complaint #11310961 — an unverified report by a vehicle owner.
at 41,000 milesMeyersdale, PACrash
SERVICE BRAKES
AS I WAS BACKING UP I APPLIED MY BRAKES AND FOR SOME REASON NOTHING HAPPENED WHICH RESULTED IN MY HITTING MY WIFE'S CAR AND DAMAGING HER DRIVERS SIDE QUARTER PANEL. WHEN I ASKED GMC ABOUT THE ISSUE THEY SAID IT WAS JUST AN ERROR ON MY PART. NOW I FIND OUT THAT THERE IS A RECALL ON THE BRAKING SYSTEM THAT THE PRESSURE TO THE BRAKES MAY BE AFFECTED. WHO IS RESPONSIBLE FOR THE DAMAGE TO HER CAR?
NHTSA complaint #11256321 — an unverified report by a vehicle owner.
at 46,000 milesDecatur, ALCrash
SERVICE BRAKES
I ALMOST KILLED A KID TODAY PARKING FOR A BASEBALL GAME. I WAS TRAVELING SLOWLY AND PARKING WHEN MY BRAKES BECAME HARD TO PUSH AND FAILED. TRUCK WENT OVER CURB AND TOWARD KID PUTTING ON HIS CLEATS AND NOT FACING ME. I WAS ABLE TO PUSH AS HARD AS I COULD AND IT STOPPED. I BACKED UP AND BRAKES WORKED AGAIN. I HAVE 46,000 MILES ON THE TRUCK. I AM NOW AFRAID TO DRIVE IT, BUT IT SEEMS THEY ARE WORKING AGAIN. IF THIS IS COMMON, GMC NEEDS TO TAKE CARE OF THIS. SOMEONE WILL SOON BE HURT SERIOUSLY!
NHTSA complaint #11076600 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 97,000 milesLakeview, ORFire
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2017 GMC Sierra. The contact stated that while his wife was driving at an undisclosed speed with the defroster activated, a smoke odor was detected inside the vehicle. The contact's wife checked the rearview mirror and saw flames coming from the rear windshield. The contact's wife pulled over and heard a loud explosion from the rear windshield shattering before turning off the vehicle. The flames from the rear windshield were extinguished on their own after the vehicle was turned off. There were no injuries sustained. The vehicle was restarted, and the contact's wife deactivated the defroster before driving to work. The vehicle was taken to the dealer, where it was determined that the rear windshield needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 97,000.
NHTSA complaint #11585843 — an unverified report by a vehicle owner.
at 51,117 milesManhattan, KSCrash
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 GMC Sierra LD. The contact stated that on two separate occasions while driving at approximately 50 MPH, the front passenger side wheel locked inadvertently. As a result, another vehicle crashed into the attached trailer which caused the trailer to jackknife. The driver alert warning light illuminated. The air bags failed to deploy. No medical attention was required. No injuries were sustained. A police report was filed. The vehicle was not diagnosed or repaired. The contact then stated that on a separate occasion while driving at normal speed, the front passenger side wheel inadvertently locked without warning. As a result, the strut detached from the control arm which caused the attached trailer to detach and crashed into the vehicle that caused the vehicle to crash into a ditch. the rear passenger side air bags deployed however, the front driver and passenger side air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to the contact’s residence and then towed to a collision center. The vehicle was not diagnosed or repaired. The contact referenced an unknown NHTSA recall related to the Service Brakes, Hydraulic as a possible cause. The manufacturer was not notified of the failure. The failure mileage was approximately 51,117.
NHTSA complaint #11490165 — an unverified report by a vehicle owner.
at 60,000 milesRiverside, CA
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2017 GMC Sierra. The contact stated while driving at various speeds, the transmission inadvertently shifted from high to low gears and the RPMs revved up. There was no warning light illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. However, the failure recurred while driving. The vehicle was then taken back to the dealer where it was diagnosed that the valve body, the clutch, the piston, and the transmission plates needed to be replaced. The vehicle was repaired, however, the failure persisted. The contact stated that while driving and an undisclosed speed, the transmission was shifting hard into a lower gear, then into third gear without warning. The vehicle was taken back to the dealer but was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
NHTSA complaint #11489094 — an unverified report by a vehicle owner.
at 50,000 milesBranchville, NJCrash
TIRES
The contact owns a 2017 GMC Sierra equipped with Goodyear, Tire Line: Wrangler SRA, Tire Size: 275/55/R30, DOT Number not available: The contact stated while driving 25 MPH, the passenger’s side front tires experienced blowout. The contact was able to pull over safely and replace the tire. The failure reoccurred and the front driver side tire blowout causing the contact to sideswipe another vehicle and crashing into a building. The airbags deployed but no injury and a police report were filed. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 50,000.
NHTSA complaint #11472741 — an unverified report by a vehicle owner.
at 70,000 milesCampbell, MO
STEERING
WHEN I'M DRIVING AT A SLOW SPEED TURNING THE TRUCK LOOSES ALL POWER AND THE STEERING WHEEL JERKS OUT OF MY HAND, STABILITRAK IS ON THE DISPLAY AND IT SAYS ROLL DOWN DRIVER WINDOW AND ROLL BACK UP! IT ALSO LOOSES ALL POWER JUST DRIVING DOWN THE ROAD NO MATTER THE SPEED! I HAVE ALSO BEEN STOPPED AT A STOPLIGHT AND IT LOST ALL POWER WOULDN'T COME BACK ON SO I HAD TO GET OUT POP THE HOOD AND BANG I. THE BATTERY BOX AND CABLES AND IT STARTED AGAIN! VERY SCARY GOING 75 MPH AND IT SHUTS OFF LEAVING YOU NO STEERING NO BRAKES NO LIGHTS NO NOTHING! SOMETIMES IT SAYS POWER STEERING FAILURE SOMETIMES AND SOMETIMES IT SAYS STABILITRACK PROBLEM AT SOMETHING ABOUT TOWING! THE BRAKES WERE ALSO AFFECTED NO BRAKES
NHTSA complaint #11316706 — an unverified report by a vehicle owner.
at 70,000 milesCampbell, MO
ELECTRICAL SYSTEM
WHEN I'M DRIVING AT A SLOW SPEED TURNING THE TRUCK LOOSES ALL POWER AND THE STEERING WHEEL JERKS OUT OF MY HAND, STABILITRAK IS ON THE DISPLAY AND IT SAYS ROLL DOWN DRIVER WINDOW AND ROLL BACK UP! IT ALSO LOOSES ALL POWER JUST DRIVING DOWN THE ROAD NO MATTER THE SPEED! I HAVE ALSO BEEN STOPPED AT A STOPLIGHT AND IT LOST ALL POWER WOULDN'T COME BACK ON SO I HAD TO GET OUT POP THE HOOD AND BANG I. THE BATTERY BOX AND CABLES AND IT STARTED AGAIN! VERY SCARY GOING 75 MPH AND IT SHUTS OFF LEAVING YOU NO STEERING NO BRAKES NO LIGHTS NO NOTHING! SOMETIMES IT SAYS POWER STEERING FAILURE SOMETIMES AND SOMETIMES IT SAYS STABILITRACK PROBLEM AT SOMETHING ABOUT TOWING! THE BRAKES WERE ALSO AFFECTED NO BRAKES
NHTSA complaint #11316706 — an unverified report by a vehicle owner.
at 70,000 milesCampbell, MO
ELECTRONIC STABILITY CONTROL (ESC)
WHEN I'M DRIVING AT A SLOW SPEED TURNING THE TRUCK LOOSES ALL POWER AND THE STEERING WHEEL JERKS OUT OF MY HAND, STABILITRAK IS ON THE DISPLAY AND IT SAYS ROLL DOWN DRIVER WINDOW AND ROLL BACK UP! IT ALSO LOOSES ALL POWER JUST DRIVING DOWN THE ROAD NO MATTER THE SPEED! I HAVE ALSO BEEN STOPPED AT A STOPLIGHT AND IT LOST ALL POWER WOULDN'T COME BACK ON SO I HAD TO GET OUT POP THE HOOD AND BANG I. THE BATTERY BOX AND CABLES AND IT STARTED AGAIN! VERY SCARY GOING 75 MPH AND IT SHUTS OFF LEAVING YOU NO STEERING NO BRAKES NO LIGHTS NO NOTHING! SOMETIMES IT SAYS POWER STEERING FAILURE SOMETIMES AND SOMETIMES IT SAYS STABILITRACK PROBLEM AT SOMETHING ABOUT TOWING! THE BRAKES WERE ALSO AFFECTED NO BRAKES
NHTSA complaint #11316706 — an unverified report by a vehicle owner.
at 71,000 milesHartsville, SC
SERVICE BRAKES
AFTER PARKING AND BACKING UP WHEN I HIT THE BRAKES, THEY GOT HARD AND DID NOT OPERATE PROPERLY. WHEN PULLING FORWARD THE BRAKES WERE HARD TO OPERATE AND BARELY STOPPED THE VEHICLE. AFTER SITTING A WHILE AND RESTARTING THE TRUCK THEY OPERATED AS THEY SHOULD HAVE. NOT SURE IF THIS IS AN OPERABLE SAFETY ISSUE BUT, IT WAS VERY CONCERNING THAT THE BRAKES DID NOT OPERATE PROPERLY.
NHTSA complaint #11315540 — an unverified report by a vehicle owner.
at 39,100 milesLake Oswego, OR
SUSPENSION
I LIVE IN OREGON, MY TRUCK THAT I PURCHASED FROM A PRIVATE OWNER FROM UTAH IN JUNE OF 2019 HAD 37,300 MILES TODAY'S DATE MARCH 1 2020 MY TRUCK HAS 39,100 MILES. A COUPLE OF DAYS AGO I CHANGED TO MY OREGON LICENSE PLATE. WHILE UNDER THE TRUCK I NOTICED A LOT OF RUST ON MANY PARTS OF THE BRAKES, SUSPENSION AND FRAME ESPECIALLY WHEN I LOWERED THE SPARE TIRE WHICH SHOWED SEVERE RUST DAMAGE. THIS TRUCK HAS AN EXTREME AMOUNT OF RUST FOR A VEHICLE BUILT IN 2017. I CONSIDER THIS TO BE A SAFETY HAZARD ESPECIALLY BECAUSE DRIVERS USE THIS TYPE OF TRUCK TO HAUL OR TOW HEAVY LOADS.
NHTSA complaint #11315453 — an unverified report by a vehicle owner.
at 39,100 milesLake Oswego, OR
STRUCTURE:BODY
I LIVE IN OREGON, MY TRUCK THAT I PURCHASED FROM A PRIVATE OWNER FROM UTAH IN JUNE OF 2019 HAD 37,300 MILES TODAY'S DATE MARCH 1 2020 MY TRUCK HAS 39,100 MILES. A COUPLE OF DAYS AGO I CHANGED TO MY OREGON LICENSE PLATE. WHILE UNDER THE TRUCK I NOTICED A LOT OF RUST ON MANY PARTS OF THE BRAKES, SUSPENSION AND FRAME ESPECIALLY WHEN I LOWERED THE SPARE TIRE WHICH SHOWED SEVERE RUST DAMAGE. THIS TRUCK HAS AN EXTREME AMOUNT OF RUST FOR A VEHICLE BUILT IN 2017. I CONSIDER THIS TO BE A SAFETY HAZARD ESPECIALLY BECAUSE DRIVERS USE THIS TYPE OF TRUCK TO HAUL OR TOW HEAVY LOADS.
NHTSA complaint #11315453 — an unverified report by a vehicle owner.
at 39,100 milesLake Oswego, OR
SERVICE BRAKES
I LIVE IN OREGON, MY TRUCK THAT I PURCHASED FROM A PRIVATE OWNER FROM UTAH IN JUNE OF 2019 HAD 37,300 MILES TODAY'S DATE MARCH 1 2020 MY TRUCK HAS 39,100 MILES. A COUPLE OF DAYS AGO I CHANGED TO MY OREGON LICENSE PLATE. WHILE UNDER THE TRUCK I NOTICED A LOT OF RUST ON MANY PARTS OF THE BRAKES, SUSPENSION AND FRAME ESPECIALLY WHEN I LOWERED THE SPARE TIRE WHICH SHOWED SEVERE RUST DAMAGE. THIS TRUCK HAS AN EXTREME AMOUNT OF RUST FOR A VEHICLE BUILT IN 2017. I CONSIDER THIS TO BE A SAFETY HAZARD ESPECIALLY BECAUSE DRIVERS USE THIS TYPE OF TRUCK TO HAUL OR TOW HEAVY LOADS.
NHTSA complaint #11315453 — an unverified report by a vehicle owner.
at 58,000 milesMAY, TX
SERVICE BRAKES
TRUCK WAS RECALLED FOR BRAKES. RECALL COMPLETED WAS COMPUTER ISSUE. THAT RECALL CAUSED BRAKE VACUUM TO MALFUNCTION. ALMOST COST ME MY LIFE. 70 MPH IN DALLAS TX TRAFFIC. HAD TO SLOW DOWN QUICKLY. ONCE IT SLOWED DOWN THEN IT WOULDN'T STOP!!! GOT IT TO A PARKING GARAGE ALMOST HIT 3 VEHS. IT WAS TRAUMATIC. GM KNOWS ABOUT THIS ISSUE. MANY OTHERS HAVE REPORTED. NOT HAPPY!!!!! GM EXTENDED THE BRAKE WARRANTY TO 150000 MILES. THAT MAKES ME FEEL BETTER. THEY PUT SAME PART BACK ON. SO I GUESS IT WILL HAPPEN AGAIN. I'M VERY LEARY OF MY TRUCK.
NHTSA complaint #11312199 — an unverified report by a vehicle owner.
Central City, NE
ENGINE
COOLANT LIGHT CONTINUES TO COME ON. I'VE HAD IT TO THE SHOP AND THEY SAY THAT IT IS A MANUFACTURING PROBLEM. HOWEVER THEY ARE NOT WILLING TO FIX IT. I HAVE THE SAME PROBLEM ON MY CHEVY HIGH COUNTRY THAT HAS THE SAME 6.6 DIESEL ENGINE IN IT. THE MECHANICS ALL ACKNOWLEDGE THAT THIS IS A PROBLEM FOR ALL OF THESE MODEL 6.6 DIESEL REGARDLESS OF WHETHER IT IS GMC OR CHEVY. THIS SHOULD DEFINITELY BE A RECALL. THE WARNING LIGHT CONTINUALLY COMES UP ON THE DISPLAY SAYING I AM LOW ON FLUID. HOWEVER, WHEN I CHECK IT IT IS ALWAYS FULL. THERE IS A HIGH CHANCE THAT IF IT IS LOW I WILL AUTOMATICALLY RESET IT THINKING THAT THE WARNING LIGHT IS NOT FUNCTIONING CORRECTLY. AGAIN, THE GM TEXT KNOWS THAT THIS IS A PROBLEM THROUGHOUT THE FLEET. AGAIN, THIS SHOULD BE A RECALL. IF YOU HAVE FURTHER QUESTIONS YOU CAN REACH ME AT [XXX] THANK YOU FOR YOUR TIME, [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11312136 — an unverified report by a vehicle owner.
at 3,000 milesVAN Buren Township, MI
POWER TRAIN
HAVE HAD THIS INTO THE DEALER AT THE FIRST OIL CHANGE AND COMPLAINED ABOUT TRANSMISSION SHIFTING ISSUES AND IT BEING UNSAFE TO DRIVE. COMPLAINTS ARE: HARD SHIFT, IT CLUNKS BOTH UPSHIFTING AND DOWNSHIFTING. GOING AROUND CORNERS FROM A STOP THE TRUCK WILL EITHER FALL ON ITS FACE OR JERKS YOU VIOLENTLY FORWARD. IN STOP OR GO TRAFFIC IT IS UNSAFE AND HAPPENS VERY FREQUENTLY- IT RANDOMLY ACCELERATES (JUMPS) QUICKLY ON ITS OWN WITH SLIGHT PEDAL PRESSURE TO THE POINT WHERE YOU CONSTANTLY HAVE TO BE AWARE AND HAVE YOUR FOOT NEAR THE BRAKE OR YOU CAUSE AN ACCIDENT BY REAR ENDING THE CAR IN FRONT, ITS AS IF THE TRANSMISSION ELECTRONICS GET CONFUSED ON HOW TO ACT. FEEL SHUDDERING FROM TRUCK'S MOTOR WHERE COLUMN SHIFT LEVER WOULD SHUDDER VIOLENTLY WHERE I WAS AFRAID IT WOULD VIBRATE OUT OF POSITION. ROUGH IDLE IS INCONSISTENT AT LOWER SPEED WHERE YOU SEE TACH GOING UP AND DOWN. STARTING COLD YOU GIVE IT AN EASY PEDAL TO MOVE AND WOULDN'T GO. TRANS DOESN'T KICK IN UNTIL YOU PRESS HARDER AND SOMETIMES WILL LUNGE. HAVE TAKEN INTO THE VARIOUS DEALERS 5-6 TIMES, VALVE BODY CHANGE, ENGINE MOTOR MOUNTS CHANGE AND DEALERS CAN FIND NO FIX. GM POWERTRAIN WAS EVEN INVOLVED WITH NO HELP. COMPLAINED TO THE GMC HOTLINE AND THEY SAID NEED 12,000 MILES ON TRUCK BEFORE THE TRUCK KNOWS HOW TO DRIVE BECAUSE OF THE 'SMART' TRANSMISSION WHERE IT LEARNS YOU'RE DRIVING HABITS. COMPLAINED THERE ARE 2 OF US THAT DRIVE IT HOW CAN IT LEARN EACH INDIVIDUALS DRIVING WHEN IT DOESN'T REALLY KNOW WHO IS DRIVING. THEY FINALLY SAID THERE IS NOTHING THAT CAN BE DONE FOR IT, THAT IS THE WAY IT IS. THIS ALL HAPPENS SPORADICALLY IN BOTH CITY LOW SPEED DRIVING AND HIGHWAY DRIVING, TURNING, BACKING UP OR GOING FORWARD FROM PARKING. BECAUSE OF THESE ISSUES, DIDN'T REALLY DRIVE THE TRUCK MUCH BECAUSE OF THE PROBLEMS.
NHTSA complaint #11311579 — an unverified report by a vehicle owner.
at 70,000 milesPlacerville, CA
SEATS
NOTICED MUSHY, VIBRATING BRAKES. TOOK IT TO TIRE STORE AND WAS ADVISED THE BRAKE BOOSTER AND VACUUM PUMP ARE BAD. I'VE HAD SEVERAL CLOSE CALLS IN PARKING LOTS, AS THE VEHICLE IS SLOW TO RESOND TO THE APPLICATION OF THE BRAKES. THE DRIVERS SEAT IS ALSO LOOSE. IT MOVES FROM SIDE TO SIDE AS I GO AROUND CORNERS. I'M AFRAID IT WILL COME OFF THE RAILS OR WORSE YET, NOT SECURE ME IN THE EVENT OF AN ACCIDENT.
NHTSA complaint #11311089 — an unverified report by a vehicle owner.
at 70,000 milesPlacerville, CA
SERVICE BRAKES
NOTICED MUSHY, VIBRATING BRAKES. TOOK IT TO TIRE STORE AND WAS ADVISED THE BRAKE BOOSTER AND VACUUM PUMP ARE BAD. I'VE HAD SEVERAL CLOSE CALLS IN PARKING LOTS, AS THE VEHICLE IS SLOW TO RESOND TO THE APPLICATION OF THE BRAKES. THE DRIVERS SEAT IS ALSO LOOSE. IT MOVES FROM SIDE TO SIDE AS I GO AROUND CORNERS. I'M AFRAID IT WILL COME OFF THE RAILS OR WORSE YET, NOT SECURE ME IN THE EVENT OF AN ACCIDENT.
NHTSA complaint #11311089 — an unverified report by a vehicle owner.
at 35,000 milesGreenville, SCCrash
SERVICE BRAKES
MY 2017 GMC SIERRA DENALI HAD ALREADY BEEN THE SUBJECT OF THE RECALL RELATING TO THE BRAKE ISSUE. SHORTLY AFTER THEY PERFORMED THIS RECALL WORK THE BRAKES BEGAN FAILING AT LOW SPEED. WHEN DRIVING BELOW 5 MPH, THE PEDAL WHICH SUDDENLY FALL AND THE ABS WOULD TRIGGER. DURING THIS TIME, THE CAR WOULD CONTINUE MOVING WITH THE ABS FULLY VIBRATING. THANKFULLY, MY TRAILER HITCH ABSORB THE REAR IMPACT AGAINST A WALL. THE PROBLEM CONTINUED. I THEN TOOK THE TRUCK IN FOR SERVICE AND THEY REPORTED THAT THERE HAS BEEN A SIGNIFICANT FAILURE RATE OF THE VACUUM ASSIST. THE DEALER REPLACE THE VACUUM PUMP AND VACUUM LINES. I'M EXTREMELY CONCERNED THAT THIS WOULD HAPPEN TO SOMEONE ELSE NEAR AN INTERSECTION, NOT JUST SLOWLY BACKING INTO PARKING SPACES. I HAVE CONTACTED GMC BY EMAIL BUT STILL HAVE RECEIVED NO RESPONSE OR ACKNOWLEDGMENT OF MY COMMUNICATIONS.
NHTSA complaint #11310961 — an unverified report by a vehicle owner.
at 55,000 milesJonesboro, AR
POWER TRAIN
VEHICLE SHIFTS VERY HARD IN AND OUT OF 1ST AND 2ND GEAR. WHEN STARTING TO GO AT LOW SPEEDS THE VEHICLE ALMOST STOPS WHEN SHIFTING AND THEN JERKS WHEN IT SHIFTS. SAME OCCURS WHEN SLOWING TO A STOP. VEHICLE WAS TAKEN TO THE DEALER AND THE POWER TRAIN WAS REPROGRAMMED. THE ISSUE WAS A LITTLE BETTER FOR A WHILE. A FEW WEEKS LATER THE SAME ISSUE APPEARED AGAIN. VEHICLE WAS TAKEN BACK TO THE DEALER IN JANUARY 2020 AND THERE IS NOW A CHECK ENGINE CODE. DEALER PLANS TO CHANGE 2 HARNESSES AND CHANGE THE FLUID. UNFORTUNATELY THE PARTS ARE ON BACK ORDER WHICH KIND OF TELLS A STORY.
NHTSA complaint #11307097 — an unverified report by a vehicle owner.
at 50,000 milesCreedmoor, NC
SERVICE BRAKES
MY BRAKES ARE NOT WORKING TO ITS FULL POTENTIAL. I BELIEVE MY VACUUM PUMP IS GOING BACK ON MY TRUCK. I NOTICED LAST WEEK THAT I WAS DRIVING OUT OF A PARKING LOT AND COMING TO A STOP SIGN AND I PRESSED MY BRAKES AND IT WAS NOT WORKING PROPERLY. I HAD TO RELEASE THE BRAKE AND SLAM ON THE BRAKES AGAIN ALMOST CAUSING A ACCIDENT WITH INCOMING TRAFFIC. I CALLED ALL MY LOCAL DEALERSHIPS AND STATED THAT THERE WAS NO RECALL ON THIS JUST YET FOR MY TRUCK, BUT THERE IS A RECALL ON THE VACUUM PUMP. THEY STATED THEY ALREADY DID THE SOFTWARE UPDATE TO MY TRUCK BACK IN SEPTEMBER 2019. MY TRUCK WAS GOING MAYBE 10 MPH TO A STOP SIGN AND I APPLIED MY BRAKES ONCE AND WAS NOT COMPLETELY STOPPING, SO I TOOK MY FOOT OFF THE BRAKE PEDAL, AND IT GOT WORSE AND I HAD THE BRAKES PRESSED ALL THE WAY DOWN TO THE FLOOR. THIS IS NOT SAFE! THIS IS MY DAILY DRIVER AND I DROP MY KIDS OFF TO SCHOOL EVERY DAY AND ITS NOT A GOOD FEELING KNOWING MY BRAKES CAN GO OUT AT ANY TIME!
NHTSA complaint #11307032 — an unverified report by a vehicle owner.
at 59,631 milesSaint Charles, IL
SERVICE BRAKES
IN MY DRIVEWAY ON DRY PAVEMENT AT SLOW SPEEDS WHEN PRESSING THE BRAKE PEDAL THE VEHICLE DOES NOT STOP SATISFACTORY. THE BRAKE PEDAL WAS THEN PRESSED UNTIL IT WAS VERY HARD THE VEHICLE CONTINUED TO MOVE BUT SLOWLY BEGAN TO STOP. WHEN PRESSING THE BRAKE PEDAL TO THE MAXIMUM AND A FIRM PEDAL A NOISE COULD BE HEARD FROM UNDER THE HOOD. THE NOISE SOUNDED LIKE A MOAN, SIMILAR TO THE BRAKE ANTI SKID SYSTEM BEING ACTIVATED. I WAS ABLE TO SIMULATE THIS BRAKING PROBLEM MULTIPLE TIMES WHILE BACKING UP AND MOVING FORWARD AT SLOW SPEEDS. CYCLING THE IGNITION ON AND OFF DID NOT CORRECT THE PROBLEM.
NHTSA complaint #11306627 — an unverified report by a vehicle owner.
at 59,631 milesSaint Charles, IL
SERVICE BRAKES
REFERENCE THE COMPLAINT NUMBER 11306627. THE VEHICLE HAD THE BRAKE RECALL NOTICE N192268490 COMPLIED WITH AT THE DEALER IN NOVEMBER 2019. THE VEHICLE THEN EXPERIENCED A BRAKE FAILURE IN FEBRUARY 2020. PLEASE ADD THIS INFORMATION TO MY ORIGINAL COMPLAINT.
NHTSA complaint #11306634 — an unverified report by a vehicle owner.
at 111,000 milesHigh Point, NC
SERVICE BRAKES
BRAKE VACUUM PUMP FAILURE. VEHICLE BRAKE PEDAL BECOMES VERY HARD TO DEPRESS AT SLOW SPEED AND VERY HARD TO STOP. USUALLY HAPPENS WHEN IN SLOW TRAFFIC AND AFTER THE PEDAL IS DEPRESS MORE THAN 2-3 TIMES IN A ROW.
NHTSA complaint #11306555 — an unverified report by a vehicle owner.
at 61,719 milesDublin, GA
POWER TRAIN
TL* THE CONTACT OWNS A 2017 GMC SIERRA. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH THEIR WAS SUDDEN LOSS OF MOTIVE POWER AND THE GEARS DISENGAGED. THE CONTACT STATED THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND RESTARTED VEHICLE AND THE CHECK ENGINE WARNING LIGHT DISAPPEARED. THE VEHICLE WAS TOWED TO (DUBLIN CHEVROLET GMC BUICK, 2042 VETERANS BLVD, DUBLIN, GA 31021 (478-246-4916) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHOWED EVIDENCE OF LARGE AMOUNTS OF METAL SHAVINGS FROM THE TORQUE CONVERTER. THE OIL PAN ALSO SHOWED EVIDENCE BURNT METAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS 61,719.
NHTSA complaint #11306166 — an unverified report by a vehicle owner.
Cheboygan, MI
ENGINE
TL* THE CONTACT OWNS A 2017 GMC SIERRA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V328000 (ENGINE) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE CONTACT CONTACTED THE DEALER (WHEELER CHEVROLET BUICK LOCATED AT 11401 N STRAITS HWY, CHEBOYGAN, MI 49721) WHO INFORMED THE CONTACT THAT THE PART FOR THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED TIME FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11301554 — an unverified report by a vehicle owner.
at 35,000 milesWichita, KS
SERVICE BRAKES
OCTOBER 2019 WENT TO THE DEALERSHIP TO HAVE BREAKS WORKED ON GIVEN RECENT RECALL ABOUT THE MECHANICAL VACUUM PUMP OUTPUT MAY DECREASE OVER TIME, DECREASING THE AMOUNT OF VACUUM/POWER BRAKE ASSIST. HOWEVER, SHORTLY AFTER GETTING THE RECALL DONE ON MY TRUCK (1 WEEK LATER) I WAS IN THE PARKING LOT BACKING UP OUT OF MY PARKING SPOT AND THE BREAK PEDAL BECAME REALLY STIFF AND I COULDN'T PUSH HARD ENOUGH TO STOP THE VEHICLE FROM MOVING. I JUST KEPT ROLLING UNTIL I HIT THE CURB. SO FAR THIS HAS HAPPENED A DOZEN TIMES AND ALL WHEN I WAS MOVING ABOUT 5 MILES AN HOUR THE EXACT SAME WAY, PEDAL BECOMES STIFF AND I COULDN'T STOP THE TRUCK FROM MOVING. I FEEL LIKE THINGS ARE WORSE NOW AFTER GETTING THE RECALL DONE. THIS WAS NEVER AN ISSUE BEFORE AND AS I LOOK AT THE RECALL NOTICE, IT STATE INCOMPLETE, TELLING ME POSSIBLY THE MANUFACTURE KNOWS THERE'S STILL AN ISSUE BUT NO FIX HAS BEEN DONE YET, EVEN AFTER 4 MONTHS.
NHTSA complaint #11301601 — an unverified report by a vehicle owner.