2015 GMC Terrain window and wiper problems

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact stated while starting the vehicle, the air bag warning light illuminated intermittently. The contact took the vehicle to the local dealer and was informed that diagnostic tests on air bag failures were not performed at their location. The contact stated that she received notification of NHTSA Campaign Numbers: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the dealer declined to service the vehicle. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 125,000.

NHTSA complaint #11526003 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

I was driving home in the dark at an average speed of 45 mph, and it was raining and all of a sudden, my wipers stopped.

NHTSA complaint #11489065 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The contact owns a 2015 GMC Terrain. The contact stated that while driving approximately 65 MPH in a rainstorm, the front windshield wiper blades suddenly malfunctioned and ceased operation creating a visibility hazard to the driver. The vehicle was taken to the local dealer who determined that the windshield wiper motor was faulty and needed to be replaced. The contact was informed that parts for NHTSA Campaign Number: 22V165000 (Visibility) were not yet available. A temporary fix was provided by the dealer. No further information was available. The manufacturer was not yet notified of the failure. The failure mileage was 72,000.

NHTSA complaint #11484631 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated while driving 50-55 MPH in a rainstorm, the windshield wipers stopped working and remained stuck in the middle of the windshield. The contact's husband depressed the brake pedal and veered to the side of the road until the rain stopped. The contact's husband continued driving to his destination. The vehicle was taken to the dealer where it was diagnosed that the windshield wiper arm assemblies, module, and blades needed to be replaced. The vehicle was repaired. The contact notified the manufacturer of the failure and inquired about reimbursement. The manufacturer provided no assistance. The failure mileage was approximately 61,000.

NHTSA complaint #11484218 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Wiper’s failed while driving though a driving rain storm, wipers were on the highest speed

NHTSA complaint #11482081 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Hello I have 2 active safety recalls for my GMC Terrain 2015 that the manufacturer does not want to repair as well as the dealership where I bough from it is Headlamp VeIling Glare (NHTSA # 22V137) Windshield Wiper Failure ( NHTSA # 22V165 ) my car is paid off, and I want to listed as a Host and I can't until this is fixed can you please help Thanks Olga

NHTSA complaint #11480942 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts to do the recall repairs were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11480252 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the windshield wipers were inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000. VIN tool confirms parts not available.

NHTSA complaint #11477842 — an unverified report by a vehicle owner.

VISIBILITY:REAR WINDOW WIPER/WASHER

2015 GMC TERRAIN. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO WINDSHIEL WIPER SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER DECLINED THE REIMBURSEMENT DUE TO THE CONSUMER NOT HAVING THE VEHICLE REPAIRED AT A DEALERSHIP. THE CONSUMER REFERENCED RECALL GM: N212352530 AND N222363740.

NHTSA complaint #11474440 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Engine failure - car engine turned off when I stopped at a stop sign. Car warning lights flashed. Had to shut ignition off and turn on again. Car started again, but with check engine light staying on. From that point on, every time I would slow down for traffic lights, stop signs, turns or for any other reason when slowing down, the car would shut off. This was extremely dangerous in traffic as it would stall out randomly when slowing down. The car did not give any indication of any pending problems. Windshield wipers - stopped dead during a heavy rainstorm while traveling on a highway. Wipers were completely non-functional in any mode. Had to try to pull off the highway and park as driving visibility was non-existent. Safety to myself and others was completely compromised as I could not see to drive. No warning signs or messages to advise of this problem coming.

NHTSA complaint #11474552 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

My windshield wipers snapped off in the middle of a storm. I had them replaced and submitted all the paperwork to GMC. They have not reimbursed me. The reference number with GMC is: [XXX], 2015 GMC Recall Follow Up Dear [XXX], Thank you for contacting GMC Customer Service. The vehicle identification numbers for recall have been published and your vehicle with vehicle identification number [XXX] is part of this recall. Total customer satisfaction is important to us at GMC. If your situation has been resolved to your satisfaction, no further action is necessary. If it has not, please contact us at -[XXX]. Thank you again for taking the time to contact GMC. GMC Customer Assistance [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11473548 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

My wipers on my 2015 GMC Terrain failed when I was driving, during a rain storm. I called the GMC Customer Service number about this recall before I had my car inspected. After giving customer service a call, I felt like no resolution was done. Yes, I believe not having windshield wipers does put others on the road at risk, when it is needed during a rainfall. I went to an independent service to have my car diagnosed, and they confirmed that my wipers did not work and it needed replaced. There was no warnings lights on my dashboard before my wipers stopped.

NHTSA complaint #11473485 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The contact owns a 2015 GMC Terrain. The contact stated that while driving approximately 65 MPH in a rainstorm, the windshield wipers suddenly became inoperable creating a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and informed the contact that recall repair parts for NHTSA Campaign Number: 22V165000 (Visibility) were not yet available. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.

NHTSA complaint #11472678 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11472756 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while driving 70 MPH in the rain, the front windshield wipers became inoperable. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and waited 4 hours and 30 minutes until she was visually able to see the road to continue driving. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 64,000. VIN tool confirms parts not available.

NHTSA complaint #11472369 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact indicated that the failure listed in the recall had occurred and the front windshield wipers were inoperable. VIN tool confirms parts not available. The failure mileage was 60,000.

NHTSA complaint #11471926 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated while driving 45 MPH in inclement weather the front windshield wipers failed to operate properly. The contact stated no warning light was illuminated. The contact was able to park at a nearby parking lot and drove the vehicle the following day to dealer. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 93,000. VIN tool confirms parts not available.

NHTSA complaint #11471098 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11470693 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The dealer had been notified about the issue; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11468699 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact stated while driving approximately 50 MPH, there was an abnormal glare causing a visibility hazard. The contact stated that she was unable to read the road signs due to the glare. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number 22V137000 (Exterior Lighting). The manufacturer was notified of the failure. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The approximate failure mileage was 68,000.

NHTSA complaint #11467963 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The contact owns a 2015 GMC Terrain. The contact stated while driving at an undisclosed speed in the rain, the windshield wipers became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed and determined that the windshield wiper module needed to be replaced. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but no additional assistance was provided. The approximate failure mileage was 99,536. VIN tool confirms parts not available.

NHTSA complaint #11467762 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact stated while driving at an undisclosed speed in the rain, the windshield wipers became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed and determined that the windshield wiper module needed to be replaced. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but no additional assistance was provided. The approximate failure mileage was 99,536. VIN tool confirms parts not available.

NHTSA complaint #11467762 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact initially received a recall notification for NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 60 MPH in a rainstorm, the windshield wipers became inoperable. There was no warning light illuminated. The contact turned on the hazard lights and pulled over to the side of the highway. The dealer had been notified about the recall and confirmed that parts were not yet available. The contact was informed that he could repair the windshield wipers out of pocket and be reimbursed once the parts were available. The contact declined the offer. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 135,300. The VIN was not available.

NHTSA complaint #11467776 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11466948 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The contact owns a 2015 GMC Terrain. The contact stated while driving 75 MPH, the windshield wipers failed while in use during a rainstorm without warning. Upon investigation, the contact discovered that his vehicle was included in NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was also notified of the issue and provided the same information as the dealer. The manufacturer informed the contact that the vehicle was safe to drive despite the failure. The contact repaired the vehicle himself. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 83,000. VIN tool confirms parts not available.

NHTSA complaint #11466342 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The contact owns a 2015 GMC Terrain. The contact stated while driving approximately 60 MPH, the driver’s side windshield wiper became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and was diagnosed with windshield wiper module failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The manufacturer suggested that the wiper modules be replaced. The contact related the failure to NHTSA Campaign Number 22V165000 (Visibility) for which the VIN was included. The approximate failure mileage was 118,400.

NHTSA complaint #11466196 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The windshield wipers failed while driving the vehicle on the highway in the rain. The wipers stopped without warning and had no previous issues. I could not see out the windshield. Fortunately, I was able to get off the highway. If there was heavier traffic, it could have caused a serious accident. I took the vehicle to an independent repair shop since it was the weekend and I was about 30 miles from home. They replaced the wiper motor and wiper transmission arm. They showed me how the parts failed. I have a receipt for the work. GMC will not reimburse me for the repair since they have not issued a fix for this issue. It has been 2 years and 5 months since GMC issued the Special Coverage Adjustment. Considering the seriousness of the defect and the potential for loss of life, it is unconscionable that GMC does not have a fix for this.

NHTSA complaint #11465805 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Windshield wipers stopped working during rain storm on 5/17/2022 while driving with grandchildren in vehicle. This was a very dangerous occasion. No service center will inspect this free of charge. No warning lights were prompted.

NHTSA complaint #11464766 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact stated while driving at an undisclosed speed, the windshield wipers became inoperable. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 102,000. VIN tool confirms parts not available.

NHTSA complaint #11463904 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2015 GMC Terrain. The contact stated that while his wife was driving at an unknown speed, the windshield wiper failed to operate as needed without warning. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts for the recall repairs were unavailable. The dealer had not been notified of the recall. The manufacturer had been notified of the failure and referred to the contact to the dealer for a temporary repair since the parts for the repair remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle had yet to be repaired. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

NHTSA complaint #11463309 — an unverified report by a vehicle owner.