101 of the 3,132 complaints filed about the GMC Yukon XL are about the steering — 3% of everything owners reported. The worst model year for it is 2002.
101
Complaints
3%
Share of all complaints
6
Crashes
2
Fires
STEERING
My wife was driving down the highway and out of no where there was a loud taping sound, the vehicle started running real bad (skipping), the vehicle lost power and she lost control of the steering. As a result, she ran off the road into a ditch. this is a known concern with the 6.2 liter engines and all signs are pointing to lifter failure. She could have ben seriously injured and GM is responsible for this.
NHTSA complaint #11732911 — an unverified report by a vehicle owner.
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Driving on the highway when the steering warning light came on and then I had a loss of complete steering on the highway. Somehow was able to get off the highway but not completely off the road. Back end of the vehicle was still in harms way I could not turn that wheel at all this is a complete safety issue and could have easily caused an accident and could have been deadly. There was no warning before that just went out while driving at highway speeds on the highway. Also had to wait two hours for a tow. Vehicle is currently being diagnosed at the dealer and will provide all receipts once completed. This is an issue that needs to be addressed. Huge safety concen
NHTSA complaint #11726127 — an unverified report by a vehicle owner.
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I was test driving the vehicle after some and as I was test, driving it, the steering lot up on me. Luckily, I was entering a residential area when it occurred down the street from my residency; in which I was able to drive it to my residency, during that short ride, you could smell a burning smell coming out along with some crackling noises. I had to get the vehicle towed a week later to the mechanic shop where they fix one of my engine problems and verified that I needed a new power steering unit and gave me a quote, I couldn’t afford the word and started doing research and came across the recall for the power steering within my vehicle year, make and model. I replaced the power steering unit, but I’m having a difficult time celebrating the system..
NHTSA complaint #11719051 — an unverified report by a vehicle owner.
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After a dealership repair to the rear differential, my 2022 GMC Yukon XL experienced a sudden driveline failure. A component detached underneath the vehicle, resulting in loss of control and immediate disablement. This occurred shortly after service and without warning. The vehicle is routinely driven at highway speeds while transporting multiple minor children. This appears to be a serious post-repair safety defect.
NHTSA complaint #11715518 — an unverified report by a vehicle owner.
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I am filing this complaint regarding a serious and ongoing safety issue with my GMC Yukon Denali that began with a complete engine failure while driving on the highway with my entire family in the vehicle. While driving at highway speed (about 60–70 mph), the vehicle suddenly lost power and shifted into neutral on its own. While still moving, I tried multiple times to shift back into Drive so I could safely get off the road, but it would not engage. I was only able to coast partially onto the shoulder before the vehicle came to a complete stop, still partly exposed to traffic. The engine shut off and would not restart at all. It would not go into Drive or Neutral, and the vehicle was completely dead. And it had to be towed. The dealer later told me the engine had failed and that a new engine was installed. About a week later, I picked the vehicle up. Less than 20 minutes after leaving the dealership and getting back on the highway, smoke started coming from the vehicle and warnings appeared, messages that the engine was overheating and that I needed to stop the engine immediately. The vehicle was not drivable again and had to be towed back. I again had to arrange transportation home. A few days later, I picked the vehicle up again. Since then, I have had serious four-wheel-drive and drivetrain issues. The vehicle became stuck in 4 Low and I could not get it out for over a day. When it finally came out, the drive mode buttons stopped working correctly. Selecting 2 High sometimes puts it into 4 High, selecting Auto puts it into 2 High, and Auto mode no longer appears. Even when it shows 4 High, the steering is restricted cannot steer 100% to the right or left and the vehicle binds, pops, and jumps when turning. I believe this vehicle is unsafe and poses a serious risk.
NHTSA complaint #11713954 — an unverified report by a vehicle owner.
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When driving at slow speed and wheels turning right or left you can hear a humming coming from the suspension. Unable to identify the issue. When wheels get straight the humming goes away
NHTSA complaint #11712106 — an unverified report by a vehicle owner.
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While driving on a two lane road, my vehicle put itself into Neutral without me doing anything and the engine stopped. All things powered down. The engine stopped. not propulsion, nothing. I tried to pull over to edge of road. Car would not start - no activity. The vehicle had to be towed to the dealership. My safety was put at risk by my car simply stopping while driving down the road. The dealership has confirmed the engine needs to be replaced. There was no warning of engine problems or ANY indicators.
NHTSA complaint #11707473 — an unverified report by a vehicle owner.
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While driving vehicle the vehicle appears to shut off as if someone is turning off the ignition. The steering control becomes stiff, power is lost and electronics flash and turn off and on. This has happened on multiple occasions and is intermittent during acceleration. The accessible grounds have been checked, battery checked and replaced, and alternator checked and verified to be charging appropriately. Several codes are present and have been cleared to return indicating low voltage issues with multiple systems.
NHTSA complaint #11699390 — an unverified report by a vehicle owner.
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I was driving down the highway, and my wife and I decided to stop at Costco to get protein bars and gas for the drive home. We also had a [XXX] , [XXX] old, and [XXX] in the car. As we were approaching the end of the exit ramp at approximately 30 miles per hour, the engine jerked the car two or three times then died. When it died, I lost power steering and the car slammed to a stop. The car also displayed an alert about my tow breaking system. I tried to restart it, and smoke began rising from my engine bay. I stopped trying to restart, and got my family onto the hill beside the exit while waiting for a tow. The tech at the GMC dealer stated that the engine had seized on me while driving. The cam shaft can rotate a small amount one way before getting blocked, and likewise the other way. Tech believes that the bearing is responsible, but will not be doing a tear down until September 2. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11683538 — an unverified report by a vehicle owner.
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I jumped in and turned the car on and started driving. Right away I noticed most of the warning lights were on. The first speed bump in the complex made me realize I had lost 80-90% of my brakes as if I had a broken brake line for example and steering was a little hard and pulling a bit to one side. I check underneath I did not have any leaks. I decided to take it to the Dealer to have it checked. Dealer said they were not able to find anything and cleared the codes. dash lights on: check engine lane depart drive assist ABS BRAKE
NHTSA complaint #11659050 — an unverified report by a vehicle owner.
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My vehicle stalled while driving on a busy highway & I had no option but to pull over, which left me & my family in a very dangerous position. Had to remove my daughter's wheelchair onto a tow truck as the vehicle had no power to use the hoist for her powerchair. Again, on the side of a busy road! Towed the vehicle to a GM dealership, who stated there was catastrophic engine failure & the engine had to be replaced. Had no way to transport my daughter until I got a new engine since her hoist was stuck at the dealership. This was our original vehicle, until the sold me another one with the same defect (2024 Yukon for MORE money!). That vehicle was reported in Complaint 11657786.
NHTSA complaint #11657798 — an unverified report by a vehicle owner.
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My vehicle stalled while driving on a busy highway & I had no option but to pull over, which left me & my family in a very dangerous position. Had to remove my daughter's wheelchair onto a tow truck as the vehicle had no power to use the hoist for her powerchair. Again, on the side of a busy road! Towed the vehicle to a GM dealership, who stated there was catastrophic engine failure & the engine had to be replaced. Had no way to transport my daughter until I got a new engine since her hoist was stuck at the dealership.
NHTSA complaint #11657786 — an unverified report by a vehicle owner.
STEERING
My wife was travelling down a two-lane road at 50mph when the engine suddenly shut off affecting steering. She was able to maneuver to the shoulder, but the vehicle would not restart. Could have been much worse. Had it towed to the dealer we purchased it from, and they informed us the engine had seized. There were no warning signs or dash lights indicating there may be an issue.
NHTSA complaint #11650276 — an unverified report by a vehicle owner.
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Loses power randomly. More prominent at low speeds and turns. Has lost power going down the road, will turn back on. Stabilitrak lights and jerking steering wheel are more common. Will not always start right back up when it shuts all the way off/loses power. Loses clock but keeps radio stations. Had it scanned. Asked dealer about issues/recalls and information with nothing more than “this is not common” and “we need to schedule a time for you to bring it in”. Times were not soon and they made it seem like it is not an urgent/emergent situation. Would not agree to me being able to talk with a tech. Looked into this as it seems common but nothing definite. Bad battery cables seem prominent, grounding issues, electronic steering module, and a few others. Seems like a GM problem that is known but not being handled. Greatly disappointed after reading up on it. Many vehicles with similar problems had recalls. Not sure how that process works. I was told it depends where it was manufactured/assembled. Wife was able to get a video of it the other day.
NHTSA complaint #11618632 — an unverified report by a vehicle owner.
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Driving in my newer GM Yukon Ultimate at 13k miles on the freeway. Vehicle with no warning shuts down while going 60mph in the middle lane. Was able to safely steer the car to the side of the road to avoid a collision. Vehicle lost all electrical contact. could not shift into neutral to tow. Turns out vehicle engine had to be replaced. GM approved a new engine replacement and are planning to return the vehicle back to put on the road. The vehicle is unsafe, at 5k miles, 6 months prior, the vehicle had to have the steering system replaced due to failure as well. Online research shows that others are having the same issue with failed engines on these GM vehicles and models.
NHTSA complaint #11614159 — an unverified report by a vehicle owner.
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Annunciations: Stabilitrak, Park Assist Off, Steering Assist Is Reduced Drive With Care, Forward Collision System Unavailable, Adaptive Cruise Control. Indications: Cruise Control doesn’t work, steering jerks when turning, difficult to turn into parking spaces. Research shows Technical Service Bulletin 18-na-161as a known issue with GMC products. Dealer says “You are out of warranty”. 2018 model with 65,000 miles. Issue has been presenting for the past 8 months. We thought it was due to a windshield replacement by Safelite. Safelite has been actively troubleshooting for 8 months.
NHTSA complaint #11589231 — an unverified report by a vehicle owner.
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The contact owns a 2023 GMC Yukon XL. The contact stated while driving 86 MPH in the middle lane, the vehicle shut off on five occasions. The vehicle was restarted, the steering column was locked, and the brake pedal was depressed but failed to respond. The contact stated that the rear axle had disengaged. The suspension leveling system had failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 39,000.
NHTSA complaint #11586741 — an unverified report by a vehicle owner.
STEERING
Steering will all of a sudden feel disconnected. Feels like truck is sliding, till I move the wheel, then it feels connected again. Very weird feeling. This only seems to happen on the highway at highway speed. Witch is the part that worries me. This happens at least once every time on on the highway.
NHTSA complaint #11580752 — an unverified report by a vehicle owner.
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The contact owns a 2020 GMC Yukon XL. The contact stated that the steering wheel was increasingly wobbly and was pulling 3-4 inches to the right or to the left, and the vehicle was difficult to steer while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the rack and pinion had failed and needed to be replaced. The mechanic contacted an unknown dealer, and the dealer informed the mechanic that the part to repair the vehicle was not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,000.
NHTSA complaint #11580704 — an unverified report by a vehicle owner.
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My engine went out, and I had to have it rebuilt. There was a check engine light on. My steering goes out and in without warning while driving. I have talked to the dealership, and they stated that all safety recalls were done on my vehicle. My safety and those of others were put at risk when the steering failed. I almost crashed my vehicle in traffic. There were no warning messages prior to the failure. I did see that there was a recall in 2019 and the dealership will not inspect the vehicle without payment.
NHTSA complaint #11554898 — an unverified report by a vehicle owner.