FaultScore

FaultScore report

2020 GMC Yukon XL problems

Owners have filed 59 complaints about the 2020 GMC Yukon XL with NHTSA between 2020 and 2026. The largest single group is the engine & cooling. Across this model's run it ranks 17 of 27 worst.

C

FaultScore 42/100

Higher is worse. Measured against the other years of the GMC Yukon XL.

How this is worked out

The numbers

59

Complaints

3

Crashes reported

3

Fires reported

2

Injuries reported

86,000 mi

Median mileage at failure

Half of reported failures happened before this

25%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 25 vs 50 Severity 70 vs 50 Early failure 43 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 25
Against the median year of the GMC Yukon XL. 50 means typical for this model; 100 means roughly double.
Severity — 70
13.6% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 43
25% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2020 compares with every other GMC Yukon XL

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2020 GMC Yukon XL

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Engine & Cooling 27 45.8%

1 crashes, 1 fires · median 86,000 mi

Median failure at 104,500 miles

Other & Unspecified 3 5.1%
Fuel & Propulsion 3 5.1%
Brakes 3 5.1%

0 crashes, 1 fires · median 2,000 mi

Steering 3 5.1%

0 crashes, 1 fires · median 107,000 mi

Stability & Traction Control 2 3.4%

1 crashes, 0 fires · median 46,000 mi

Lights 2 3.4%
Electrical System 2 3.4%

Median failure at 11,000 miles

Suspension 1 1.7%
Airbags 1 1.7%

1 crashes, 0 fires

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

1,000 – 9,999 miles 2 12.5%
10,000 – 24,999 miles 2 12.5%
25,000 – 49,999 miles 2 12.5%
50,000 – 74,999 miles 2 12.5%
100,000 – 149,999 miles 8 50.0%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Dec 2020 peak 5 Jul 2026

Recalls on the 2020 GMC Yukon XL

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

21V115000

TIRES

General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.

Risk: Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.

19V837000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

General Motors LLC (GM) is recalling certain 2020 Cadillac Escalade, Escalade ESV, Chevrolet Camaro, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The fuel pump may be missing a pressure regulator, allowing for over-pressurization of the fuel system.

Risk: Over-pressurization can crack the fuel pump and cause leaks, increasing the risk of a fire in the presence of an ignition source.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2021103 2,360 units in Canada

Tires

Issue: Certain vehicles were built with tires that may have been cured too long. As a result, the sidewall could crack or the tread and belts could separate. This could lead to a sudden loss of air pressure and could cause a tire failure. Note: This recall only affects certain Continental tires, with specific date codes and mold numbers. Safety Risk: A tire failure could cause a loss of control and increase the risk of a crash. Corrective Actions: General Motors will notify the owners by mail and instruct them to take the vehicle to a dealer to inspect and replace the tires, if necessary.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Rocky River, OH Fire

STEERING

I was driving down the highway, and my wife and I decided to stop at Costco to get protein bars and gas for the drive home. We also had a [XXX] , [XXX] old, and [XXX] in the car. As we were approaching the end of the exit ramp at approximately 30 miles per hour, the engine jerked the car two or three times then died. When it died, I lost power steering and the car slammed to a stop. The car also displayed an alert about my tow breaking system. I tried to restart it, and smoke began rising from my engine bay. I stopped trying to restart, and got my family onto the hill beside the exit while waiting for a tow. The tech at the GMC dealer stated that the engine had seized on me while driving. The cam shaft can rotate a small amount one way before getting blocked, and likewise the other way. Tech believes that the bearing is responsible, but will not be doing a tear down until September 2. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11683538 — an unverified report by a vehicle owner.

Rocky River, OH Fire

ENGINE

I was driving down the highway, and my wife and I decided to stop at Costco to get protein bars and gas for the drive home. We also had a [XXX] , [XXX] old, and [XXX] in the car. As we were approaching the end of the exit ramp at approximately 30 miles per hour, the engine jerked the car two or three times then died. When it died, I lost power steering and the car slammed to a stop. The car also displayed an alert about my tow breaking system. I tried to restart it, and smoke began rising from my engine bay. I stopped trying to restart, and got my family onto the hill beside the exit while waiting for a tow. The tech at the GMC dealer stated that the engine had seized on me while driving. The cam shaft can rotate a small amount one way before getting blocked, and likewise the other way. Tech believes that the bearing is responsible, but will not be doing a tear down until September 2. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11683538 — an unverified report by a vehicle owner.

Rocky River, OH Fire

SERVICE BRAKES

I was driving down the highway, and my wife and I decided to stop at Costco to get protein bars and gas for the drive home. We also had a [XXX] , [XXX] old, and [XXX] in the car. As we were approaching the end of the exit ramp at approximately 30 miles per hour, the engine jerked the car two or three times then died. When it died, I lost power steering and the car slammed to a stop. The car also displayed an alert about my tow breaking system. I tried to restart it, and smoke began rising from my engine bay. I stopped trying to restart, and got my family onto the hill beside the exit while waiting for a tow. The tech at the GMC dealer stated that the engine had seized on me while driving. The cam shaft can rotate a small amount one way before getting blocked, and likewise the other way. Tech believes that the bearing is responsible, but will not be doing a tear down until September 2. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11683538 — an unverified report by a vehicle owner.

Branchburg, NJ Crash

ENGINE

Engine failure had to replace the motor.

NHTSA complaint #11657689 — an unverified report by a vehicle owner.

Frisco, TX Crash 1 injured

AIR BAGS

GMC SUV - Hydroplaned -- could not achieve Traction Control despite moving away from water patch.. Front Angle Crashed into Concrete Median; All Side Airbags Deployed, No Front Airbags Deployed.

NHTSA complaint #11417456 — an unverified report by a vehicle owner.

Frisco, TX Crash 1 injured

TRACTION CONTROL SYSTEM

GMC SUV - Hydroplaned -- could not achieve Traction Control despite moving away from water patch.. Front Angle Crashed into Concrete Median; All Side Airbags Deployed, No Front Airbags Deployed.

NHTSA complaint #11417456 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Parker, TX

UNKNOWN OR OTHER

The vehicle has an unpredictable and random tendency to hesitate when the gas is pressed. This has been happening at some level since the vehicle was new. The dealership service department was never able to get the vehicle to do what I was concerned about, so they never helped resolve the issue. Now that it is out of warranty, the issue is getting worse. It is to the point that I believe it is unsafe for anyone but me to drive it. I have to make sure that when I turn onto a new road, that there is absolutely noone coming because I cannot depend on my vehicle to accelerate quickly enough, even at a normal rate. It may lag and take its time speeding up, or it may accelerate normally with no issues. I stopped going to the dealership for oil changes and checking the issue because they no longer give loaner vehicles and they take a minimum of three hours for an oil change. So I recently took it to my trusted mechanic. He replaced the knock sensors, which helped slightly. He could still detect issues, but was concerned it would require a whole new engine built to bypass the DFM system and repair the cams and lifters. So I nw have to drive a vehicle that needs $20,000 worth of repair, has the potential to be dangerous or leave me broken down on the side of the road. It has 106,000 miles and I still owe $12,000 on it. From my research, I understand that this is a known issue and that there are several lawsuits regarding the issue. That does not help the average person who doesn’t care about a lawsuit, but is justifying st trying to live their average life with a dependable vehicle. Please help!

NHTSA complaint #11752402 — an unverified report by a vehicle owner.

Collierville, TN

ENGINE

My family drove from [XXX] to [XXX]. Upon arrival check engine light came on, we proceeded to a local shop, by the time we arrive check engine light was flashing and engine was knocking and was clearly malfunctioning. Shop owner recommended we transport the vehicle back home as service shops in the area were experiencing high volume and parts shortages. We had vehicle towed to a local shop in [XXX]. The engine is giving diagnostic codes P0300, P050D, [XXX] with internal knocking and tapping. Vehicle has been kept current on all oil changes and has no external leaks. GMC wants at least $12,000 to replace the engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11749853 — an unverified report by a vehicle owner.

Louisville, KY

POWER TRAIN

Without any indications of a problem our transmission began making a loud whining noise. The evening before it was fine and the next morning on startup the noise just began. The Vehicle only has 45,000 miles on it and the transmission had been serviced at the recommend manufacturer interval. Took it immediately to my auto repair shop where it was diagnosed as a transmission failure (they has seen this before) and told not to drive until replaced due to safety issues related to the failure. Unfortunately, due to a shortage of these needed 10 speed transmission I waited over a month for the vehicle to be repaired. The shop contacted GM to inquire about any warranty help but was told there was none.

NHTSA complaint #11747021 — an unverified report by a vehicle owner.

Midland, TX

ENGINE

The engine light came on and started making noise. We drove it to a mechanic shop, and they said the code stated camshaft and other component issues, but the engine ended up failing completely and was rebuilt. We initially checked for recalls and our VIN did not show any; however, we recently became aware that our engine (6.2L) might be part of the ongoing current problems associated with a recall. We are hoping that GMC will cover any remaining repairs and/or reimburse us for the thousands it has cost us.

NHTSA complaint #11742328 — an unverified report by a vehicle owner.

Delano, CA

SERVICE BRAKES

Multiple repairs on brakes and tires are mismatched old since purchased in 2023 tires deflate gas cap missing

NHTSA complaint #11733725 — an unverified report by a vehicle owner.

Delano, CA

FUEL/PROPULSION SYSTEM

Multiple repairs on brakes and tires are mismatched old since purchased in 2023 tires deflate gas cap missing

NHTSA complaint #11733725 — an unverified report by a vehicle owner.

Tampa, FL

ENGINE

Engine started with a rough idle, I attributed this to mileage. Check engine light did not come on until days before scheduling service. Per diagnostic from Chevrolet service department: Lifter roller damaged and camshaft damaged on lobe. need to replace camshaft and lifters. this has been diagnosed by Chevrolet dealer mechanics at Ferman Chevrolet North Tampa, in Tampa Florida. Check Engine Light came on 4 days before I took it for diagnostic. Chevrolet and GMC have issued a recall on 2021+ but this remains outside that recall. I'm quoted for an $11,343 repair on a vehicle that has gotten regular synthetic oil changes at the dealership since I bought it with approx 80k miles on it. Metal was not noticed in the prior oil changes, latest which was

NHTSA complaint #11733325 — an unverified report by a vehicle owner.

at 70,000 miles Hillside, NJ

ENGINE AND ENGINE COOLING

The contact owns a 2020 GMC Yukon XL. The contact stated that while driving 70 MPH and attempting a lane change, the vehicle failed to accelerate as intended. The contact pulled over to the shoulder and restarted the vehicle, but the vehicle struggled to restart and failed to accelerate as needed. The vehicle was driven to the residence at a reduced speed. The contact referenced NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the VIN was not included in the recall repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,000.

NHTSA complaint #11729392 — an unverified report by a vehicle owner.

St Louis, MO

STEERING

Driving on the highway when the steering warning light came on and then I had a loss of complete steering on the highway. Somehow was able to get off the highway but not completely off the road. Back end of the vehicle was still in harms way I could not turn that wheel at all this is a complete safety issue and could have easily caused an accident and could have been deadly. There was no warning before that just went out while driving at highway speeds on the highway. Also had to wait two hours for a tow. Vehicle is currently being diagnosed at the dealer and will provide all receipts once completed. This is an issue that needs to be addressed. Huge safety concen

NHTSA complaint #11726127 — an unverified report by a vehicle owner.

Houston, TX

ENGINE

Lifters broke and destroyed the camshaft at 99,000 miles. Total repair cost $8,200.

NHTSA complaint #11726046 — an unverified report by a vehicle owner.

at 113,997 miles Bulverde, TX

ENGINE

The contact owns a 2020 GMC Yukon XL. The contact stated that while driving at 35 MPH, there was an abnormally loud ticking sound coming from the vehicle. The driver was able to pull over safely. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who determined that the lifter was stuck in the bore, and there was a misfire in cylinder #7 due to a stuck camshaft. The local dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 113,997.

NHTSA complaint #11722060 — an unverified report by a vehicle owner.

at 113,997 miles Bulverde, TX

ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR

The contact owns a 2020 GMC Yukon XL. The contact stated that while driving at 35 MPH, there was an abnormally loud ticking sound coming from the vehicle. The driver was able to pull over safely. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who determined that the lifter was stuck in the bore, and there was a misfire in cylinder #7 due to a stuck camshaft. The local dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 113,997.

NHTSA complaint #11722060 — an unverified report by a vehicle owner.

Fort Collins, CO

ENGINE

My 2020 GMC Yukon XL Denali 6.2L with 59,000 miles developed a ticking noise and slight power loss diagnosed by three different garages as a "collapsed lifter" on #4 cylinder. It's one of the AFM/DoD cylinders that shuts down to save fuel. $8,000 repair estimate, or $12,000 if the failed lifter damaged the camshaft. All three garages said "we see a lot of these." Internet forums are loaded with lifter problems on this engine: specifically AFM/DoD lifters. Safety is not affected. Noise/diagnosis reproduced by three independent garages. Has not been inspected by mfg, police, or insurance rep. No warning lamps or messages, no ODB2 "codes" found by garages. Seven months ago the water pump exploded on Interstate 70, putting us at serious risk. Now this lifter trouble at 59,000 miles. Both should have been covered by the 60,000 mile powertrain warranty, but I'm beyond the 5-year limit.

NHTSA complaint #11719705 — an unverified report by a vehicle owner.

Alto, NM

ENGINE

Complete engine failure while driving on I25 in New Mexico, lost all power was able to roll into a airport parking lot. If I had not been close to the off ramp it could have been catastrophic with the truck traffic on the Interstate. The vehicle has completed all of its normal maintenance on time, and as of January 30, 2026 had a complete review from GMC that everything was in great shape including the engine. There was never a warning light, a maintenance message or any other indication.

NHTSA complaint #11719364 — an unverified report by a vehicle owner.

Glyndon, MN

POWER TRAIN

My 10 speed transmission on my 2020 Yukon XL Denali experienced a total failure. The vehicle will not move under its own power. General Motors has ZERO information on when a replacement Transmission will be available. Some info online shows it could be months. I am told that one dealership out of Eden Prairie, MN has over 40 on back order and some since August 2025. They claim the issue stems from a valve body. Their communication has been terrible and no one within GM that I have spoken to has any information on what is being done. This is completely unacceptable and I believe it is part of a larger issue. They are making it seem like it’s not important and that needs to change.

NHTSA complaint #11711773 — an unverified report by a vehicle owner.

Salina, KS

POWER TRAIN

I was traveling along i80 and suddenly the vehicle shutdown. I put the transmission in Neutral and coasted to a stop. Once stopped, I check It would not start or even turnover at that point. I still had all electrical services and such. The vehicle. I was stranded on i80. Then had to be towed to the nearest GM Dealer in Evanston Wyoming. Heritage Chevrolet GMC. It was left there for diagnosis where their technician, several days later diagnosed it with a bad engine. There was no warning or check engine light that appeared. I even have a picture from a little while earlier while driving earlier that morning. It took it because I was surprised it was getting 28mpg in v8 mode. but I am glad I had that photo to show no diagnostic lights were on.

NHTSA complaint #11709096 — an unverified report by a vehicle owner.

La Grange, KY

ENGINE

Knocking noise from engine-no check engine light initially. Next time it was started knocking was still present and the check engine light was on. Contacted Champion Chevrolet in LaGrange KY. Dealership diagnosed problem (Code P0308 - Cylinder 8 misfire). Compression test on Cylinder 8 failed. Removed valve cover and confirmed loud tick in the rocker shaft and worn camshaft lobes. Was told I would need a new engine and that repairing the existing engine was not cost effective. So, $22,722.14 later, i have a new engine in my 2020 GMC Yukon and have the original engine (core charge) in my shop in case it is needed for evaluation to help determine if the GM recall should be expanded to 2020 model year (and others not covered by the current recall).

NHTSA complaint #11708681 — an unverified report by a vehicle owner.

Des Moines, IA

ENGINE

This concerns a 2020 GMC Yukon XL Denali motor (6.2L gas) 118,000 miles. Regular maintenance performed every 5 K miles and per request of original dealer. Beginning 2 weeks ago a new regular pinging developed and the vehicle was taken to the dealer (at which time new tires were installed routinely). No clear issues were found upon brief inspection/auscultation and advised to return if the sound was recurrent. The sound persisted on a fairly frequent though intermittent basis. A recording was made and another appt made for routine spark plug replacement. Upon return and repeat inspection it was discovered that oil filter was full of metal shavings and advised it was very likely necessary for a complete engine overhaul (with $18-20 K price tag). Checking online it was discovered that this GM motor had a 580,000 vehicle recall for 2021-2024 models. A new ODI study is being done for similar complaints for 2019-2021 year models (additional 280,000 vehicles). The 6.2L motors have been found to have a crankshaft/bearing issue leading to motor failure and even sudden loss of power often presenting with metal particulate matter being discovered. Awaiting resolution.

NHTSA complaint #11703046 — an unverified report by a vehicle owner.

Lancaster, PA

ENGINE

Complete Engine Failure at 83,986 miles and no prior signs that it was defective. Had GM initially look at it and they refused to cover the repair and indicated that it was due to faulty lifters. Took it to an independent shop, they tore it all down and indicated the lifters had trays that were not tight, which allowed the lifters to eat away at the camshaft. Due to that, metal shavings got into the main engine bearings and that is what ultimately caused the engine failure. While questioning how a new engine would be any more reliable than the one that failed, I was told that all engine suppliers were aware of the sloppy lifter play and the needed cam changes and new parts were all maid to a tighter spec so that this would not happen in the future. GM is fully aware of this issue and fortunately for me it did not result in my engine failing on the highway like others have. I was left with a $14,969.74 repair bill on something that should have never happened. I talked with current GM master technicians, and they indicated to me to stay away from anything pre 2025 because all engines were made to the same spec and they don't know why a change was not made sooner.

NHTSA complaint #11701040 — an unverified report by a vehicle owner.

Canton, GA

ENGINE

The vehicle suddenly stopped working while driving with my family of 5 in the vehicle. There was no warning, messages or other symptoms of the problem prior to this. We had no idea there was anything wrong until it just stopped working. Then the engine light came on. Thankfully we were close to an exit and were able to pull off the road. We had it towed to a GMC dealer they found cylinder 7 intake lifter collapsed causing P0300 to set in ECM. Upon disassembly of bank one found lifter guide failed due to lifter collapse leading to camshaft lobe damage. The engine required replacement of camshaft and all lifters. The total cost of repairs was $10,115.72. When I reported this to GMC they said that our vehicle was not part of the current recall for engine failure because it was a 2020.

NHTSA complaint #11697770 — an unverified report by a vehicle owner.

Mequon, WI

ENGINE

We have owned the car for five years. We bought it new in 2020. Now, the engine has completely failed. It has the same problems all the recalled GMC Yukon Denali XL 6.2L V8 engines have; lifters are not functioning, cam shaft is destroyed, rods are bent, oil is pooling and the aluminum engine has melted. The engine light suddenly went off and we didn’t have acceleration. The vehicle started “puttering” and didn’t drive well. No warning at all. This is a known issue with GMC (which I just found out about) and I find it absurd I have to pay $26,000 for a new engine which will most likely have the same problem. Luckily nothing happened, but if that happened on the highway with my wife and three young kids in the car it could have been a nightmare situation.

NHTSA complaint #11693474 — an unverified report by a vehicle owner.

Knoxville, TN

ENGINE

Driving today and car started rattling and pouring transmission fluid on the way home today. Barely made it home.

NHTSA complaint #11689782 — an unverified report by a vehicle owner.

Knoxville, TN

FUEL/PROPULSION SYSTEM

Driving today and car started rattling and pouring transmission fluid on the way home today. Barely made it home.

NHTSA complaint #11689782 — an unverified report by a vehicle owner.

Pickerington, OH

ENGINE

[XXX] [XXX] Phone: [XXX] Email: [XXX] [Date] National Highway Traffic Safety Administration Office of Defects Investigation (ODI) 1200 New Jersey Avenue, SE Washington, D.C. 20590 Subject: Safety Complaint Regarding 2020 GMC Yukon XL Denali – Repeated Engine Failures (VIN: [XXX] ) To Whom It May Concern: I am writing to formally file a safety complaint regarding my 2020 GMC Yukon XL Denali (VIN: [XXX] ) which I purchased in 2021. This vehicle has experienced repeated and dangerous mechanical failures that raise significant safety concerns. •March 2024: The oil pump failed, resulting in immediate engine issues. Repairs were completed under warranty, but the check engine light remained on afterward. •April 2024: The vehicle broke down again. At that time, the cams and lifters were replaced in addition to other service, but the underlying issues were not resolved. •August 2025: The vehicle failed once again. After taking it in, the service department could not determine the cause. When they believed they had identified the issue and took it for a test drive, the vehicle broke down again and had to be towed back to the shop. At that point, I was informed that the vehicle now requires a complete motor replacement and a new fuel pump. Each of these failures has left me stranded and placed me and my family in unsafe situations on the road. Despite contacting the dealership (Joseph Cadillac of Dublin), General Motors, and the warranty company, none have taken responsibility to properly resolve the issues. I believe this represents a potential defect in the engine or related systems that could impact many other consumers. I respectfully request that the NHTSA investigate this matter to determine whether a broader safety recall or manufacturer action is warranted. Thank you for your attention to this matter and for helping ensure consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11689292 — an unverified report by a vehicle owner.

Pickerington, OH

FUEL/PROPULSION SYSTEM

[XXX] [XXX] Phone: [XXX] Email: [XXX] [Date] National Highway Traffic Safety Administration Office of Defects Investigation (ODI) 1200 New Jersey Avenue, SE Washington, D.C. 20590 Subject: Safety Complaint Regarding 2020 GMC Yukon XL Denali – Repeated Engine Failures (VIN: [XXX] ) To Whom It May Concern: I am writing to formally file a safety complaint regarding my 2020 GMC Yukon XL Denali (VIN: [XXX] ) which I purchased in 2021. This vehicle has experienced repeated and dangerous mechanical failures that raise significant safety concerns. •March 2024: The oil pump failed, resulting in immediate engine issues. Repairs were completed under warranty, but the check engine light remained on afterward. •April 2024: The vehicle broke down again. At that time, the cams and lifters were replaced in addition to other service, but the underlying issues were not resolved. •August 2025: The vehicle failed once again. After taking it in, the service department could not determine the cause. When they believed they had identified the issue and took it for a test drive, the vehicle broke down again and had to be towed back to the shop. At that point, I was informed that the vehicle now requires a complete motor replacement and a new fuel pump. Each of these failures has left me stranded and placed me and my family in unsafe situations on the road. Despite contacting the dealership (Joseph Cadillac of Dublin), General Motors, and the warranty company, none have taken responsibility to properly resolve the issues. I believe this represents a potential defect in the engine or related systems that could impact many other consumers. I respectfully request that the NHTSA investigate this matter to determine whether a broader safety recall or manufacturer action is warranted. Thank you for your attention to this matter and for helping ensure consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11689292 — an unverified report by a vehicle owner.