2011 Honda Accord Crosstour problems

SEATS:FRONT ASSEMBLY:POWER ADJUST

The contact owns a 2011 Honda Accord Crosstour. The contact stated that the electrical seat adjuster on the driver’s seat failed to operate without warning. Due to the failure, the contact was unable to adjust the driver seat to the appropriate setting to ensure safe driving. Upon investigation, the contact discovered that the teeth on plastic gear attached to the motor had worn off which rendered the button to adjust the seat useless. The contact also discovered TSB (19-034) which he linked to the failure. The contact spoke with a mechanic at a local dealer who offered no assistance and referred him to the manufacturer. The manufacturer was notified of the failure and promised the contact a call back. The contact had yet to hear from the manufacturer. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.

NHTSA complaint #11461384 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Vehicle constantly has the calibers seize , causing the brakes to lock on and warping the rotors. It has already happened four times and every Honda dealer stated there’s nothing they can do because there isn’t a recall.

NHTSA complaint #11447171 — an unverified report by a vehicle owner.

SERVICE BRAKES

Vehicle constantly has the calibers seize , causing the brakes to lock on and warping the rotors. It has already happened four times and every Honda dealer stated there’s nothing they can do because there isn’t a recall.

NHTSA complaint #11447171 — an unverified report by a vehicle owner.

ENGINE

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING LIGHT STARTED FLASHING. THE VEHICLE WAS TAKEN TO BROWN'S ARLINGTON HONDA (3920 LEE HWY, ARLINGTON, VA 22207) WHERE IT WAS DIAGNOSED WITH THE HEAD GASKET AND ENGINE BLOCK NEEDING TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS CONSUMING ENGINE OIL EXCESSIVELY FAST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

NHTSA complaint #11405779 — an unverified report by a vehicle owner.

ENGINE

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STARTED TO VIBRATE ABNORMALLY AND THE CHECK ENGINE WARNING INDICATOR FLASHED ON AND OFF REPEATEDLY. THE VEHICLE WAS TAKEN TO WHITE ALLEN HONDA (LOCATED AT 630 N MAIN ST, DAYTON, OH 45405, (937) 220-6386) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO THE PISTON RINGS, WHICH CAUSED MISFIRES IN THE ENGINE. THE VEHICLE WAS PREVIOUSLY REPAIRED PER AN EXTENDED WARRANTY PROGRAM (MANUFACTURER COMMUNICATION NUMBER: A13-079). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,728.

NHTSA complaint #11204918 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL -- THE RECALL WAS PERFORMED BY THE DEALER-- LEFT DEALERSHIP AND AIRBAG LIGHT CAME ON -- COMES ON INTERMITTENTLY-- DEALER SAYS BECAUSE IT WASN'T ON WHEN THE SERVICE WAS PERFORMED ITS NOT PART OF THE RECALL EVEN THOUGH IT CAME ON ALMOST IMMEDIATELY AFTER LEAVING THE DEALER AND I RETURNED-- THEY RESET IT BUT IT COMES ON AND STAYS ON FOR USUALLY SHORT PERIODS-- THE TECH WHO PERFORMED THE RECALL SAID THERE IS A PART THEY HAVE REPLACED AS PART OF THE RECALL BUT THE DEALER IS BALKING AT FIXING THE PROBLEM WITHOUT CHARGE

NHTSA complaint #11010072 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL. I WAS NOTIFIED OF A RECALL VIA CARFAX APP IN MAY 2016. I SEE THAT A REMEDY IS NOT YET AVAILABLE TO HAVE THE PASSENGER AIR BAG REPAIRED OR REPLACED. THE TIME FRAME GIVEN INITIALLY WAS LATE SUMMER OR FALL 2016. I HAVE HAD NO ISSUES SO FAR (NO ACCIDENTS).

NHTSA complaint #10945326 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #10896075 — an unverified report by a vehicle owner.

ENGINE

MY ENGINE IS CONSUMING 3 QTS OF OIL BETWEEN OIL CHANGES. THIS IS THE 2ND TIME IT HAS HAPPENED CONSECUTIVELY.

NHTSA complaint #10865221 — an unverified report by a vehicle owner.

POWER TRAIN:AXLE ASSEMBLY

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. WHILE ACCELERATING TO 10 MPH, THE VEHICLE SHOOK WITHOUT WARNING. IT WAS DIAGNOSED THAT THE FRONT AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO PART UNAVAILABILITY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.

NHTSA complaint #10863622 — an unverified report by a vehicle owner.

STRUCTURE:BODY

I HAVE WATER ENTERING THE CAR. IT HAS POOLED UNDER THE THICK FOAM UNDER THE DRIVERS FLOORBOARD AND IS RUNNING INTO THE BACK DRIVER SIDE. I NOTICED ONCE I DETECTED THE ODOR OF MOLD AND NOTICED BLACK MOLD GROWING IN THE REAR FLOORBOARD. AFTER LAST NIGHTS RAIN IT HAS BEGAN POOLING IN THE FRONT BELOW THE BRAKE PEDAL SO I KNOW IT IS A LOT OF WATER ENTERING SINCE THE FOAM ITS SELF IS THICK. I FEEL MOISTURE ON THE FIREWALL NEAR THE FOOT REST BUT I AM UNABLE TO TELL FURTHER WHERE IT IS COMING FROM DUE TO THE FABRIC MATERIALS. I DO NOT KNOW HOW LONG THIS HAS BEEN HAPPENING BUT IT WAS RECENTLY I NOTICED THE MOLD SMELL. I HAVE CHECKED THE SUNROOF DRAINS BY PUSHING CLOTHES LINE DOWN THEM AND THEY ARE CLEAR OF DEBRIS.

NHTSA complaint #10811105 — an unverified report by a vehicle owner.

ENGINE

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000. THE VIN WAS UNAVAILABLE.

NHTSA complaint #10779328 — an unverified report by a vehicle owner.

TRACTION CONTROL SYSTEM

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000. THE VIN WAS UNAVAILABLE.

NHTSA complaint #10779328 — an unverified report by a vehicle owner.

ENGINE

I HAD MY CAR SERVICED FOR REGULAR MAINTENANCE ON 5/31/ 2013. THIS MAINTENANCE INCLUDED ALL SCHEDULED MAINTENANCE AS SUGGESTED BY HONDA. ON 6/9/2013 I WAS DRIVING HOME FROM A TRIP ON AN INTERSTATE TRAVELING AT APPROXIMATELY 70 MPH WHEN I SUDDENLY LOST THE ABILITY TO ACCELERATE. THE CAR WAS OPERABLE, MEANING I HAD POWER FOR THE STEERING AND THE ENGINE WAS ON, HOWEVER I WAS UNABLE TO ACCELERATE. AN ENGINE LIGHT APPEARED ON THE DASH. FORTUNATELY, I WAS ON THE RIGHT HAND SIDE OF THE INTERSTATE AT AN EXIT POINT. I EXITED THE INTERSTATE TO A GAS STATION PARKING LOT AT THE END OF THE EXIT RAMP. AT THIS TIME I DISCOVERED I WOULD NOT BE ABLE TO DRIVE THE CAR HOME. I ALSO REALIZED I WAS IN AN UNDESIRABLE LOCATION FOR A SINGLE WOMAN TRAVELING ALONE. I ATTEMPTED TO DRIVE THE CAR AT LEAST TO A MORE SECURE LOCATION FOR PERSONAL SAFETY REASONS. AT APPROXIMATELY 15 MILES PER HOUR ON A BUSY ROAD, I RELOCATED THE CAR TO A LOCATION I FELT MORE SAFE. I DISCOVER ON JUNE 10, 2013 WHEN THE SERVICE DEPARTMENT OPENS THAT MY CAR CAN BE REPAIRED AND THAT IT IS NOT A MAJOR PROBLEM (RELATIVE WHEN YOU ARE DRIVING 70 MILES AN HOUR AND LOSE POWER), BUT RATHER A SIMPLE ELECTRICAL OIL SWITCH. I WAS ADVISED THAT THERE WAS A ?BULLETIN? (13-031) ISSUED ON THIS PROBLEM I ASKED IF THE BULLETIN HAD BEEN ISSUED WHY CORRECTIVE ACTION WAS NOT COMPLETED WHEN THE CAR WAS IN THEIR SERVICE DEPARTMENT TWO WEEKS EARLIER. I WAS TOLD THAT BULLETINS WERE NOT MEANT FOR PROACTIVE CORRECTION, BUT RATHER RE-ACTIVE CORRECTION AFTER THE ISSUE OR REPAIR NEED PRESENTS ITSELF. I WAS TOLD ONLY A ?RECALL? WOULD HAVE ALLOWED THE SERVICE DEPARTMENT TO PROACTIVELY CORRECT THE KNOWN ISSUE. THIS COULD HAVE BEEN A HORRIFIC DISASTER. IF AN ISSUE IS KNOWN TO CAUSE LOSS OF ACCELERATION, AND THIS LOSS OF ACCELERATION CAN HAPPEN AT ANY TIME UNPREDICTABLY (WHILE TRAVELING AT A HIGH SPEED) THIS IS NOT A BULLETIN BUT A RECALL.

NHTSA complaint #10516146 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

EVER SINCE I PURCHASED BY 2011 HONDA ACCORD CROSSTOUR THE WINDSHIELD HAS HAD PROBLEMS: IT SCRATCHES EASILY AND IT FINALLY CRACKED AFTER A VERY SMALL ROCK STRUCK IT. IT SEEMS TO CHIP LIKE A DRINKING GLASS WOULD RATHER THAN A WINDSHIELD. I THINK THE WINDSHIELD GLASS IS UNSAFE AND NOT TO STANDARDS. WHEN I PURCHASED THE VEHICLE THE SALESMAN LAMENTED ABOUT PROBLEMS WITH HONDA WINDSHIELDS AND I SHOULD HAVE RECONSIDERED THE PURCHASE THEN. I HAVE OWNED TWO OTHER HONDA VEHICLES AND NEVER HAD THE PROBLEMS THAT I DO WITH THIS CAR. I AM REPLACING THE GLASS (I HAVE TO PAY FOR IT) WITHIN A MONTH AND WOULD LIKE TO HAVE SOMEONE TEST IT TO SEE IF IT MEETS REGULATIONS. THE DEALER INTENDS TO DISCARD IT OTHERWISE.

NHTSA complaint #10471710 — an unverified report by a vehicle owner.

STRUCTURE:BODY

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. THE CONTACT STATED THAT THE TRUNK LID WOULD NOT OPEN ENTIRELY. THE CONTACT ALSO STATED THAT THE FAILURE WAS DUE TO THE TRUNKS HYDAULIC SYSTEM. THE FAILURE ONLY OCCURRED DURING COLD WEATHER. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 5,600.

NHTSA complaint #10438557 — an unverified report by a vehicle owner.

ENGINE AND ENGINE COOLING

TL* THE CONTACT OWNS A 2011 HONDA ACCORD CROSSTOUR. THE CONTACT STATED THAT THE VEHICLE WAS CONSUMING OIL AT AN EXTREMELY HIGH RATE. WHILE DRIVING APPROXIMATELY 70 MPH THE CHECK ENGINE AND OIL LIGHTS BEGAN TO ILLUMINATE ON THE ISNTRUMENT PANEL. THE VEHICLE WAS PULLED OVER AND SHUT OFF. THE CONTACT CHECKED THE OIL AND DISCOVERED THAT THERE WAS NO OIL IN THE ENGINE. AFTER ADDING MORE OIL TO THE ENGINE, THE CONTACT CONTINUED TO DRIVE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 8,200.

NHTSA complaint #10408802 — an unverified report by a vehicle owner.