Owners have filed 12 complaints
about the 2013 Honda Accord Crosstour with NHTSA between 2018 and 2019.
The largest single group is the steering.
Across this model's run it ranks 4 of 4 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 19
Against the median year of the Honda Accord Crosstour. 50 means typical for this
model; 100 means roughly double.
Severity — 0
0% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 0
0% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2013 compares with every other Honda Accord Crosstour
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2013 Honda Accord Crosstour
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Steering
758.3%
Median failure at 88,000 miles
Electrical System
325.0%
Median failure at 82,000 miles
Other & Unspecified
18.3%
Transmission & Drivetrain
18.3%
Median failure at 82,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
25,000 – 49,999 miles
19.1%
50,000 – 74,999 miles
327.3%
75,000 – 99,999 miles
545.5%
100,000 – 149,999 miles
218.2%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2018peak 3Jul 2019
NHTSA investigations into the 2013 Honda Accord Crosstour
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA21001Opened 6 May 2021Closed 25 Aug 2023STEERING
Loss of Direction Control
On May 6, 2021, the Office of Defects Investigation (ODI) opened Engineering Analysis (EA21-001) to assess a sudden loss of steering control, in Model Year (MY) 2013-2015 Honda Accord vehicles. Consumers alleged while driving the steering wheel would pull to the left or the right independently. Steering pull may pose a risk of loss of directional control. Honda stated that they believed the inadvertent steering input was caused by a loose magnet located within the electronic power steering (EPS) system. Due to poor formulation of the adhesive, this magnet can become loose and move up to 2 degr...
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 85,000 milesToddville, IA
ELECTRICAL SYSTEM
THE STARTER FAILS TO START THE CAR. THE STARTER THROWS OUT THE PINION ,BUT FAILS TO ENGAGE THE FLY WHEEL AND CRANK THE MOTOR. STARTS OUT INTERMITENT AND STEADILY GETS WORSE. I HAVE REPLACED THE STARTER 3 TIMES, ONE AFTER MARKET REFURB STARTER FAILED RIGHT OUT OF THE BOX. HONDA HAS A SERVICE BULLETIN THAT DOCUMENTS THIS FAILURE , BUT TELL THE OWNER TO REPLACE THE STARTER AND ROTATE THE FLY WHEEL ON THE TORQUE CONVERTOR. THIS DOES NOT FIX THE ISSUE. THE ISSUE IS A POORLY MACHINED SHAFT INSIDE THE STARTER ON WHICH THE PINION GEAR FLOATS. OVER TIME IT BECOMES WORN AND THE PINION GEAR FAILS TO FULL ENGAGE THE FLY WHEEL AND RUNS OUT SHORT ON THE SHAFT IN THE STARTER. IT IS AND ENGINEERING DEFECT AND SHOULD BE CORRECT BY HONDA. I HAVE FELT THE HANG UP OF THE PINION GEAR ONCE THE STARTER IS OUT OF THE CAR AND ON A BENCH.
NHTSA complaint #11234946 — an unverified report by a vehicle owner.
at 70,000 milesSenoia, GA
STEERING
EPS (ELECTRIC POWER STEERING) LIGHT ON DASH LIGHTS UP FOLLOWED BY ALMOST TOTAL LOSS OF STEERING. TAKES EXTREME AMOUNT OF FORCE TO STEER CAR WHEN SYSTEM CUTS OUT. ONCE CAR IS STOPPED AND ENGINE SWITCHED OFF LIGHT WILL RESET AND POWER STEERING WILL RETURN.
NHTSA complaint #11229707 — an unverified report by a vehicle owner.
at 94,400 milesWilliamsburg, MI
STEERING
WHILE DRIVING THE POWER STEERING WENT OUT. AFTER MULTIPLE RESTARTS OF THE ENGINE IT DID NOT WORK. I WAS ABLE TO DRIVE IT TO A NEARBY HONDA DEALER, WITH MUCH PHYSICAL EFFORT TO TURN. THE DEALERSHIP SAW THE LIGHT ON AND RAN THE CODE, BUT AFTER A LATER CHECK THE EPS LIGHT WENT OFF. NO RESOLUTION.
NHTSA complaint #11174483 — an unverified report by a vehicle owner.
at 45,000 milesJohnson City, TN
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 HONDA ACCORD CROSSTOUR. THE CONTACT STATED THAT THE VEHICLE HESITATED WHEN IT WAS COLD STARTED. AN INDEPENDENT MECHANIC REPLACED THE BATTERY, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO JOHNSON CITY HONDA (2806 N ROAN ST, JOHNSON CITY, TN 37601, (423) 282-5440) WHERE IT WAS DETERMINED THAT THE STARTER COULD BE THE CAUSE OF THE FAILURE. THE REPAIR WOULD COST APPROXIMATELY $725. THE CONTACT PLANNED TO HAVE THE VEHICLE REPAIRED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 45,000.
NHTSA complaint #11173466 — an unverified report by a vehicle owner.
at 127,000 milesDent, MN
STEERING
WHILE DRIVING THE EPS LIGHT STARTS FLASHING AND I HAVE NO POWER STEERING. I PULLED OVER AND TURNED THE CAR OFF AND ON MANY TIMES, BUT IT DOESN'T FIX THE PROBLEM.
NHTSA complaint #11165075 — an unverified report by a vehicle owner.
at 71,700 milesRehoboth, MA
STEERING
LOSS OF POWER ASSISTED STEERING. EVENT 1. THE EPS LIGHT ON THE DASH ILLUMINATED ON START, UNABLE TO EXIT PARKING SPACE. SHUTTING DOWN THE CAR AND RESTARTING IT, CLEARED THE CONDITION. EVENT 2. WITHIN 15 MINUTES OF EVENT 1, THE EPS LIGHT LIT AND LOSS OF POWER ASSISTED STEERING WHILE DRIVING AT ~30 MPH ON A CITY STREET. CYCLED THE VEHICLE AND THE CONDITION CLEARED AGAIN. EVENT 3. WITHIN 10 MINUTES OF EVENT 2, THE SYMPTOMS OF EVENT 2 REPEATED. DROVE VEHICLE FOR 1 DAY WITHOUT ISSUE EVENT 4. ON START, NO POWER ASSISTED STEERING, CONDITION IS NOW PERSISTENT. THE ROOT CAUSE APPEARS TO BE THE ELECTRONIC POWER STEERING (ESP) MODULE. VERIFIED THE 70A FUSE. THE MECHANICAL COMPONENTS OPERATED NORMALLY BETWEEN THE FOUR SEPARATE EVENTS. PART ESTIMATES ~$1000, LABOR ESTIMATES ~ $350. NO ACCIDENTS OR INJURIES IN MY CASE. THAT THIS PRESENTS ITSELF AS A RANDOM EVENT, GIVING THE DRIVER AN INVALID SENSE OF RANDOMNESS WHEN IN REALITY IT IS A LURKING FAILURE SHOULD WARRANT INTERVENTION AS NEARLY 17,000 OF THIS MODEL YEAR HAVE BEEN SOLD.
NHTSA complaint #11142743 — an unverified report by a vehicle owner.
at 82,000 milesCalumet City, IL
POWER TRAIN
TL* THE CONTACT OWNS A 2013 HONDA ACCORD CROSSTOUR. WHEN THE VEHICLE WAS STARTED, THE CONTACT HEARD A STRANGE GRINDING NOISE COMING FROM THE STARTER. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT AND OCCURRED SEVERAL TIMES OVER THE PERIOD OF THREE MONTHS. NAPLETON'S RIVER OAKS HONDA (17220 TORRENCE AVE, LANSING, IL 60438, (708) 782-4770) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE STARTER AND THE GEAR SHIFTER BOX WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED UNDER WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 09072371. THE CONTACT REFERENCED TSB: A16-002 (ELECTRICAL SYSTEM) AS A POTENTIAL CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.
NHTSA complaint #11142166 — an unverified report by a vehicle owner.
at 82,000 milesCalumet City, IL
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 HONDA ACCORD CROSSTOUR. WHEN THE VEHICLE WAS STARTED, THE CONTACT HEARD A STRANGE GRINDING NOISE COMING FROM THE STARTER. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT AND OCCURRED SEVERAL TIMES OVER THE PERIOD OF THREE MONTHS. NAPLETON'S RIVER OAKS HONDA (17220 TORRENCE AVE, LANSING, IL 60438, (708) 782-4770) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE STARTER AND THE GEAR SHIFTER BOX WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED UNDER WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 09072371. THE CONTACT REFERENCED TSB: A16-002 (ELECTRICAL SYSTEM) AS A POTENTIAL CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.
NHTSA complaint #11142166 — an unverified report by a vehicle owner.
at 88,000 milesFort Washington, MD
STEERING
TAKATA RECALL... MY DASHBOARD IS DISPLAYING A STEERING WHEEL SYMBOL AND THAT WARNING SIGN IS RESTRICTING MY WHEEL TO STEER PROPERLY.
NHTSA complaint #11110262 — an unverified report by a vehicle owner.
at 70,345 milesBroken Arrow, OK
STEERING
DRIVING TO WORK GOING AROUND A CURVE ON THE TURNPIKE AT 45 MPH AND THE POWER STEERING WENT OUT COULDNT STEER WENT OFF THE ROAD MISSING A TREE BY A FOOT.
NHTSA complaint #11105035 — an unverified report by a vehicle owner.
Tujunga, CA
UNKNOWN OR OTHER
VOICE RECOGNITION DOES NOT WORK . VERY INTERMITTENT . NOT WHAT I TELL IT . ALL OUT SIDE SOUND IS NOT INTERFERING .STATIONARY, PARKING LOT EMPTY 4:30 IN MORNING POWER STAYED IT WAS OFF AND YET MUSIC STILL PLAYED / HAVE VIDEO . TAKEN IN 3 TIMES TO DEALER / NOTHING WRONG THEY SAY
NHTSA complaint #11084015 — an unverified report by a vehicle owner.
at 104,000 milesGrass Valley, OR
STEERING
POWER STEERING FAILURE. VERY HARD TO STEER. VERY DANGEROUS. EPS LIGHT CAME ON. WAS ABLE TO MAKE IT HOME.
NHTSA complaint #11076391 — an unverified report by a vehicle owner.