81 of the
644 complaints about the 2004 Honda Pilot are about the
airbag system — 13% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
100,867 miles.
AIR BAG WARNING LIGHT IS ACTIVATED. I TOOK MY 2004 HONDA PILOT WITH CALIFORNIA LICENSE PLATE NUMBER [XXX] TO THE HONDA DEALERSHIP IN HEMET CALIFORNIA ON DECEMBER 14 2022 TO CHECK THE AIR BAG SYSTEM. I WAS TOLD THERE WAS A $100.00 DIAGNOSTIC FEE BECAUSE THE REPAIR IS NOT COVERED UNDER THE AIRBAG RECALL PROGRAM. MY VEHICLE IS 20 YEARS OLD AND I'M WORRIED THE DRIVERS SIDE AIR BAG IS UNSAFE AND COULD BE ACCIDENTLY ACTIVATED AND CAUSE INJURY OR DEATH. MY VEHICLE HAS OVER 300,000 MILES. AS OF TODAY, SEPTEMBER 6, 2023, THE AIR BAG WARNING LAMP IS STILL ON. IS THE ACTIVATED AIR BAG WARNING LAMP COVERED UNDER THE AIR BAG RECALL PROGRAM? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11542991 — an unverified report by a vehicle owner.
Hollister, CA
AIR BAGS
AIR BAG WARNING LIGHT HAS BEEN ACTIVATED. THE HONDA DEALERSHIP CHARGES $100.00 TO DIAGNOSE THE CAUSE. I WAS TOLD IT'S NOT PART OF THE AIRBAG RECALL AND I WILL HAVE TO PAY. MY VEHICLE IS 20 YEARS OLD. I BELEIVE ANYTHING TO DO WITH AIRBAGS SHOULD BE COVERED BY THE RECALL. IN THE CASE OF AN AIRBAG ACTIVATION AND I AM INJURIED OR KILLED FROM A DEFECTIVE AIR BAG. I HAVE PROOF THAT THE HONDA DEALERSHIP WAS ADVISED ON DECEMBER 14, 2022. THE AIR BAG WARNING LIGHT HAS BEEN ON FOR SIX (6) MONTHS AND CANNOT GET IT CORRECTED.
NHTSA complaint #11523899 — an unverified report by a vehicle owner.
at 116,000 milesMonte Sereno, CA1 injured
AIR BAGS
PASSENGER SIDE AIRBAG DEPLOYED WHILE VEHICLE IN OPERATION. MY HUSBAND WAS DRIVING ON THE FREEWAY, 65 MPH, NO IMPACT, NOTHING HIT OUR CAR, NO REASON. I WAS SITTING IN PASSENGER SEAT. THE AIRBAG BLEW, SOME BURNING AND BRUISING TO MY ARM, EAR IS RINGING. NO REASON FOR THE AIRBAG TO DEPLOY! VERY DANGEROUS. CALLED HONDA, CAR [XXX]. WE'VE HAD OUR FRONT AIRBAGS RECALLED. DO THE SIDES HAVE PROBLEMS TOO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11324575 — an unverified report by a vehicle owner.
Hewlett, NY
AIR BAGS
TAKATA RECALL AFTER GETTING THE RECALL IN 2015 I HAD THE AIRBAGS CHECKED AND REPLACED ON 10/15/2015 AT HONDA OF VALLEY STREAM SERVICE STATION. DESPITE THIS I HAVE BEEN GETTING LETTERS INCORRECTLY STATING THAT I DIDN'T GET IT REPAIRED YET. I HAVE UPLOADED THE DOCUMENTATION SHOWING THE AIRBAG REPAIR DONE ON 10/15/2015. PLEASE CORRECT THE RECORD SO I STOP GETTING THE MAILINGS REGARDING THIS. I ALSO WANT TO CORRECT THE RECORD SO THERE IS NO PROBLEM IF I WANT TO SELL THE CAR.
NHTSA complaint #11122417 — an unverified report by a vehicle owner.
at 15 milesNorth Plainfield, NJ
AIR BAGS
IT DO NOT WORK AT ALL.
NHTSA complaint #11115593 — an unverified report by a vehicle owner.
at 190,000 milesAustin, TXCrash
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE DEALER (FIRST TEXAS HONDA, 3400 STECK AVE, AUSTIN, TX 78757) WAS CONTACTED AND INFORMED THE CONTACT THAT THE AIR BAGS WOULD NOT DEPLOY UNLESS THE VEHICLE WAS TRAVELING AT A CERTAIN SPEED. IT WAS UNKNOWN IF THE VEHICLE WAS TOWED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 190,000.
NHTSA complaint #11101626 — an unverified report by a vehicle owner.
Sparta, WI
AIR BAGS
2004 HONDA PILOT. CONSUMER WRITES IN REGARDS TO DEFECTIVE TAKATA AIRBAG. *LD THE CONSUMER STATED THE AIR BAG WAS REPLACED, BUT THE DEALER ADVISED THE AIRBAG FAILURE MAY RECUR.
NHTSA complaint #11073713 — an unverified report by a vehicle owner.
Copiague, NY
AIR BAGS
GOT A NOTICE IN THE MAIL REGARDING THE RECALL FOR THE TAKATA AIRBAG INFLATORS
NHTSA complaint #11054514 — an unverified report by a vehicle owner.
Jenison, MI
AIR BAGS
TAKATA RECALL AIRBAG ISSUE, AIRBAG WILL NOT INFLATE UPON IMPACT ACCORDING TO SERVICE CENTER
NHTSA complaint #11053407 — an unverified report by a vehicle owner.
Cleveland, OH
AIR BAGS
MALFUNCTION LAMP IS ON AND AIRBAG LIGHT COMING ON WHEN HOOKED UP TO A DEVICE IT SAID NOTHING WAS WRONG FOR THE MAINTENCE LIGHT TO BE ON THEN THE MALFUNCTION LAMP CAME ON.IT WAS STATIONARY
NHTSA complaint #11048337 — an unverified report by a vehicle owner.
Carlsbad, CA
AIR BAGS
TAKATA RECALL: ALTHOUGH THE TAKATA AIRBAG COMPONENTS HAVE BEEN REPLACED, MY SRS LIGHT CONTINUES TO LIGHT UP ON MY DASHBOARD. HONDA REFUSES TO REAR AND REPLACE AT NO COST THE FAULTY OPDS SENSOR IN THE PASSENGER SEAT WHICH IS CONNECTED TO THE AIRBAG SYSTEM.
NHTSA complaint #11047069 — an unverified report by a vehicle owner.
at 200,000 milesNEW City, NYCrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. WHILE DRIVING 65 MPH, THE VEHICLE CRASHED INTO SOME GUARDRAILS AND REAR ENDED ANOTHER VEHICLE. ALL THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO B AND L RECOVERY & TOWING (LOCATED AT 100 MINUE ST, CARTERET, NJ 07008; (732) 541-0100) WHERE IT REMAINS FOR INSPECTION. THE CONTACT SUSTAINED HEAD, SHOULDER, LOWER BACK, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
NHTSA complaint #11013407 — an unverified report by a vehicle owner.
Kenbridge, VA
AIR BAGS
TAKATA RECALL MY DRIVER'S AIRBAG LIGHT IS ON CONSTANTLY. IS THERE A RECALL TO GET THIS FIXED?
NHTSA complaint #10967488 — an unverified report by a vehicle owner.
Annapolis, MD
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10919810 — an unverified report by a vehicle owner.
Columbus, IN
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10919323 — an unverified report by a vehicle owner.
Plandome, NY
AIR BAGS
TAKATA RECALL. CALLED DEALER AFTER GETTING NOTICE ON 7/11/16. CALLED BACK 7/18/16. STONEWALLED. TOLD TO BRING LETTER. DID ON 7/19/16. CALLED 8/1/16. CALLED 9.23/16. TOLD "PART ORDERED". DEALER UNCOOPERATIVE. ADVANTAGE HONDA, MANHASSET, NY
NHTSA complaint #10909362 — an unverified report by a vehicle owner.
ELK Grove, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10903344 — an unverified report by a vehicle owner.
Carmel, IL
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10897643 — an unverified report by a vehicle owner.
Chicago, IL
AIR BAGS
2004 HONDA PILOT. CONSUMER WRITES IN REGARDS TO SECOND RECALL NOTICE TO REPLACE PROPELLANT WAFERS INFLATOR IN PASSENGER AIRBAG ISSUES. *SMD THE CONSUMER STATED THE PASSENGER AIR BAG SHOULD HAVE BEEN REPLACED AT THE SAME AS THE DRIVER AIR BAG.
NHTSA complaint #10891438 — an unverified report by a vehicle owner.
Murphy, NC
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10888587 — an unverified report by a vehicle owner.
at 180,000 milesEGG Horbor Township, NJ
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT THE PASSENGER SIDE OF THE DASHBOARD HAD DISINTEGRATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS), BUT THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 180,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10884207 — an unverified report by a vehicle owner.
Clinton, MD
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10884067 — an unverified report by a vehicle owner.
Troy, MT
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10883363 — an unverified report by a vehicle owner.
Brighton, MI
AIR BAGS
TAKATA RECALL I GOT A RECALL NOTICE FROM HONDA TELLING ME TO HAVE THE PASSENGER AIR BAG REPLACED AS SOON AS POSSIBLE AND NOT TO HAVE A PASSENGER IN THE FRONT SEAT UNTIL I DO. HOWEVER, MY LOCAL HONDA DEALER SAYS THAT MICHIGCAN CARS ARE NOT AT RISK AND HONDA TOLD THEM THEY WOULD NOT BE RECEIVING ANY REPLACEMENT AIRBAGS UNTIL 2018. WHAST DO YOU RECOMMEND.
NHTSA complaint #10882674 — an unverified report by a vehicle owner.
at 160,000 milesFincastle, VA
AIR BAGS
TAKATA RECALL SRS LIGHT REMAINS ON TWO DAYS AND 50 MILES AFTER DRIVER SIDE AIRBAG RECALL REPAIR WAS MADE, SRS LIGHT CAME ON AND STAYED ON. SCREW FOUND IN DRIVER'S SIDE FLOOR BOARD. RETURNED TO DEALERSHIP TO BE TOLD, THE SENSOR IS BAD AND NOT UNDER THE RECALL OR WARRANTY. $800 TO REPAIR AND NECESSARY TO PASS INSPECTION. IN READING OTHER TAKATA RECALL COMPLAINTS, NOTICED THIS TO BE A COMMON PROBLEM AFTER THE RECALL REPAIR WAS MADE.
NHTSA complaint #10862448 — an unverified report by a vehicle owner.
at 91,255 milesFalls Church, VA
AIR BAGS
2004 HONDA PILOT AIR BAG IS ON AND I BROUGHT THE PILOT TO HONDA OF TYSON CORNER THEY DIAGNOSE AND DETERMINED AND RECOMEND TO REPLACE BOTH IMPACT SENSORS $751 #2 REPLACE SRS CONTROL UNIT $918.00 AND THE DEALER TOLD INTERNAL FAILURE OF SRS UNIT UNIT REPLACE MENT REQUIRED AND MAY NEED BOTH SIDE IMPACT SENSORS. I DECLINED REPAIR I CAN NOT AFFORD THIS BIG AMOUNT BECAUSE MIGHT PART OF THE SAFETY WARRANTY, PLEASE HELP.
NHTSA complaint #10852007 — an unverified report by a vehicle owner.
at 119,000 milesLafayette, LA
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. AFTER THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V700000 (AIR BAGS). THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10838920 — an unverified report by a vehicle owner.
at 122,000 milesBrookfield, WI
AIR BAGS
LATE IN 2015 I RECEIVED A MAILING FROM WILDE HONDA, WAUKESHA, WI AN "URGENT/RECALL NOTICE" CONCERNING MY 2004 HONDA PILOT REGARDING A POTENTIALLY DEFECTIVE AIRBAG INFLATOR. I CONTACTED THE DEALER LISTED AND SCHEDULED AN APPOINTMENT. I DROPPED MY CAR OFF ON 12/28/15 TO HAVE THIS REPAIR PERFORMED. . THE REASON FOR THE APPOINTMENT WAS THIS AIRBAG SERVICE. . . I ON THE RECEIPT PROVIDED IT SHOWS THAT THEY HAD PERFORMED THE AIR BAG INFLATOR SERVICE. IN EARLY FEBRUARY OF 2016 I RECEIVED ANOTHER MAILING INFORMING ME TO HAVE THIS AIRBAG SERVICE PERFORMED. I CALLED THE DEALERSHIP. THE ORIGINAL SERVICE ADVISOR SAID THAT THE REPAIR ON THE AIR BAG RECALL HAD NOT BEEN PERFORMED AT THE EARLIER SERVICE APPOINTMENT. HE DID NOT KNOW WHY, AND ADMITTED IT WAS A MISTAKE. I EVENTUALLY TALKED TO THE SERVICE MANAGER. HE OFFERED TO REPAIR THE CAR IF IT WAS BROUGHT BACK. MY CONCERNS IN THIS CASE , IT MIGHT BE A COMMON ONE WITH THIS DEANSHIP. THEY NEVER CONTACTED ME REGARDING THIS ISSUE. I CONTACTED THEM IN FEB 16 TO FOLLOW UP ON ANOTHER RECALL NOTICE. TWO MONTHS AFTER THE SUPPOSED AIRBAG REPAIR.THEY HAVE MY CELL NUMBER AND MAILING ADDRESS AND CANNOT PROVIDE ANY PROOF THEY EVER TRIED TO CONTACT ME. I HAVE A PHONE LOG AND SHOW NO INCOMING CALLS FROM THEM IT SEEMS THAT THEY WERE ONLY CONCERNED WITH THIS SPECIFIC ISSUE WHEN HONDA WOULD NOT REIMBURSE THEM FOR THIS WARRANTY REPAIR BECAUSE THEY USED THE INCORRECT PART TO MAKE THE REPAIR! THE DEALERS ACTIONS HAVE PLACED THE SAFETY OF MY FAMILY RISK. THEIR ONLY OFFER TO FIX THIS AIR BAG SERVICE MISTAKE IS TO BRING THE CAR BACK FOR SERVICE. IF THIS WAS NOT A RECALL ITEM THAT WAS INVOLVED, I DOUBT I WOULD HAVE HEARD BACK FROM THEM. I WOULD BE DRIVING AN POTENTIALLY UNSAFE CAR, THINKING THE ISSUE HAD BEEN ADDRESSED. THIS DEALERSHIP MISREPRESENTS THE TRUTH, IS SLOPPY IN RECORD KEEPING, AND USES INCORRECT PARTS FOR A RECALL SERVICE.
NHTSA complaint #10839076 — an unverified report by a vehicle owner.
Canton, MA
AIR BAGS
I BROUGHT MY 2004 HONDA PILOT TO A AUTHORIZED HONDA DEALERSHIP FOR THE AIRBAG RECALL AND WITH 2 HOURS THE AIRBAG LIGHT CAME ON. I TOLD THE VEHICLE BACK TO THE DEALERSHIP AND THEY TOLD ME MY AIRBAG UNIT HAD FAILED AND NEEDED TO REPLACED FOR $800. THE VEHICLE HAD NO AIRBAG ISSUE UNTIL THE TAKADA CANNISTER WAS REPLACED, WHICH I UNDERSTAND THE NEW UNIT IS NOT COMPATABLE WITH THE 2004 AIRBAG CONTROL UNIT. BOTH THE DEALER AND AMERICAN HONDA HAVE DENIED ANY RESPONSIBILITY FOR THE REPLACEMENT OF THE UNIT AND I HAVE BEEN DRIVING MY HONDA PILOT FOR THE LAST 2 MONTHS WITH MY FAMILY WITH NO OPERATIONAL AIRBAG SYSTEM! EXTREMELY UNPROFESSIONAL AND UNSAFE!
NHTSA complaint #10788149 — an unverified report by a vehicle owner.
at 180,456 milesFincastle, VA
AIR BAGS
MY AIRBAG LIGHT IS ON. I HAD AIRBAGS RECALL DONE AND THE MECHANICS STATE THE LIGHT IS NOT RELATED NOR DO THEY HAVE RECORD OF THE RECALL REPAIR BEING MADE. BECAUSE IT IS A RED LIGHT, THE SENSOR WILL NEED TO BE REPLACED @ $800 OR IT WILL NOT PASS INSPECTION. JUST WANTED TO LET PEOPLE KNOW IN THE EVENT THIS HAPPENS TO MORE PEOPLE TOO. JUST STRANGE THE SERVICE TO AIRBAGS CORESPONDS WITH THIS LIGHT. WE ALSO FOUND A SCREW IN DRIVER SIDE FLOORBOARD AFTER THE RECALL REPAIR.
NHTSA complaint #10781819 — an unverified report by a vehicle owner.