2011 Honda Pilot airbag problems

AIR BAGS

On XXX at approximately 6:04 PM, the vehicle was being driven on a highway in [XXX] — after dark, during an active snowstorm, on slick roads, at approximately 40 MPH — when the front passenger-side airbag deployed spontaneously with no collision, no impact, and no warning of any kind. There were no prior warning lamps or symptoms. The deployment cracked the windshield and caused interior damage. The component is available for inspection upon request. This vehicle had the Takata recall performed in 2019. The failure is believed to be related to NHTSA Recall 19V502000 (Honda Recall Nos. F5F/Q5E), covering 2009-2015 Honda Pilots with passenger frontal airbag inflators that may explode due to propellant degradation from humidity and temperature cycling. A spontaneous deployment with no crash is consistent with this defect. The vehicle was inspected by an authorized Honda dealership. Technician findings included: blown fuses 9 and 11, diagnostic system crashing repeatedly, complete loss of SRS/ABS/gauge communication, burning smell from the airbag inflator, copious F-CAN malfunction codes, and DTC U0151. Technician concluded: "ADVISE replacing deployed passenger airbag and inflator assembly." The dealership confirmed the component needs replacement but could not determine the cause. A spontaneous airbag deployment at highway speed during a snowstorm with no crash poses extreme risk to the driver and public. This incident warrants investigation to determine whether recall remedy parts from prior Takata campaigns are continuing to fail in other vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11744589 — an unverified report by a vehicle owner.

AIR BAGS

Unknown

NHTSA complaint #11712050 — an unverified report by a vehicle owner.

AIR BAGS

Airbag light on.

NHTSA complaint #11538796 — an unverified report by a vehicle owner.

AIR BAGS

Have a known hacker. They have shown experience on remote hacking using TimeStomping and ECM modifications. I work as an Amazon Delivery driver in Kentucky. My Hackers are my Employer and the Operations Manager. The same hacking to their company vehicles are being done to employees personal vehicles. Forced Limp Mode, Power distribution, Fake sensors malfunctions, and Alarm controls are reoccurring. My entire communications network is compromised. When I called Honda (888) 528-7876) from my Boost Mobile iPhone, the automated system did not recognize my T-Mobile Android phone number that is registered on MyHonda. The person I spoke to asked my name, Vin number, and then asked if the T-Mobile phone number is the one associated with my Honda Pilot. After I mentioned the automated system did not have that number, I was to my number popped up as a caller ID. 2 different phones on 2 different networks acting as one!?!? 05/24/2023 At 11:55 am, I travel from my work to tha gas station. I put air in a tire that seems to leak air sporadically. After about 2 mins, my pilot power systems light turns on. I have already had my battery and systems tested less the 2 months prior, but travel down hwy for 15 miles. While having battery looked at, my pilot deactivated the air-bag system. The Auto Zone employee attempted to pull check engine codes. The first 2 attempts the pilot would not read anything at all. After I explained the previous instances when this had happened before with multiple other vehicles, he was finally able to read multiple (undisplayed) codes. As I travelled to the mechanic, I received a mystery call. Did not answer, but called back on android phone. It was a fund raising auto number. My pilot is hacked and using false time stamps. I was told this was discovered before, but never addressed as a form of undetectable hacking.

NHTSA complaint #11523691 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2011 Honda Pilot. The contact stated that upon starting the vehicle, the driver’s side airbag warning light was illuminated on the instrument panel. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 135,000.

NHTSA complaint #11451958 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL - FRONT DRIVER AND PASSENGER AND FRONT DASH AIRBAGS, THE SENDOR DOES NOT WORK. THEY WILL NOT DEPLOY IF WE WERE TO BE IN AN ACCIDENT. ALSO, I HAVE BEEN EXPERIENCING TRANSMISSION SHUDDER IN MY 2011 PILOT EXL. WHEN ON LIGHT THROTTLE BETWEEN 25-40 MPH, THEN IT DISAPPEARS. THIS IS WHILE DRIVING ON THE HIGHWAY AND CITY STREETS.

NHTSA complaint #11220666 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V661000 (AIR BAGS). THE CONTACT CALLED HAMILTON HONDA AT 609-528-2600 (LOCATED AT 655 US-130, HAMILTON TOWNSHIP, NJ 08691) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11172504 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V661000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUBARU OF ONTARIO (1195 AUTO CENTER DR, ONTARIO, CA 91761, (888) 905-4875) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11171722 — an unverified report by a vehicle owner.

AIR BAGS

I TOOK MY CAR TO DEALER TO WORK ON 3 RECALL NOTICES ON DRIVER SIDE AIRBAG (NOT TAKATA RELATED SINCE IT'S NOT A TAKATA AIRBAG), PASSENGER SIDE AIRBAG, AND SEAT BELT. I ALSO HAD A SRS WARNING LIGHT THAT WAS ON CONSTANTLY FOR ABOUT 2 YEARS SO I HAD THE DEALER DIAGNOSE THE WARNING LIGHT. THE CODE SHOWED 11-21 (SOMETHING ABOUT OPEN OR INCREASED RESISTANCE ON THE AIRBAG). THE DEALER SAID THE AIRBAG NEEDS TO BE REPLACED FOR ABOUT $1200 AND THE PROBLEM WAS CAUSED BY TAMPERING WITH THE AIRBAG WIRING. THIS TOTALLY DID NOT MAKE SENSE SINCE I AM THE ORIGINAL OWNER AND NOBODY TAMPERED WITH THE AIRBAG. THE LIGHT STARTED TO COME ON AFTER 5-6 YEARS SINCE I OWNED THE VEHICLE AND THE CAR WAS NEVER INVOLVED IN AN ACCIDENT. THIS LOOKS LIKE A POOR QUALITY AIR BAG WAS USED WHEN THE VEHICLE WAS MADE AND I THINK HONDA SHOULD REPLACE THIS AIRBAG AT THEIR COST.

NHTSA complaint #11162180 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL - I RECEIVED A LETTER IN THE MAIL REGARDING THIS RECALL AND CALLED THE LOCAL HONDA DEALERSHIP TO MAKE AN APPOINTMENT. THEY WERE ABLE TO GET ME IN THE FOLLOWING WEEK , WHICH WAS TODAY NOV 20, 2018. I ARRIVED WHICH IS 30 MINS FROM MY HOUSE AND THEY INFORMED ME THAT THEY DID NOT HAVE ANY AIR BAGS AVAILABLE / THEY WERE OUT OF INVENTORY. THIS IS VERY CONCERNING TO BE BECAUSE NOW I HAVE TO WAIT AND I WILL OUT OF TOWN (TRAVELING WITH CHILDREN IN THE CAR) TO ANOTHER STATE FOR THANKSGIVING. THE DEALERSHIP IS WEST BROAD HONDA - RICHMOND, VA (804-672-9200)

NHTSA complaint #11152865 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL. WHILE VIN CHECK DOES NOT INDICATE MY 2011 HONDA PILOT IS PART OF AN ACTIVE RECALL, I'M CONCERNED ABOUT THE LOSS IN RESALE VALUE BASED ON ALL OF THE NEGATIVE MEDIA COVERAGE/INTERNET COVERAGE AND ACTIVE RECALL AND CLASS ACTION LAWSUIT AGAINST TAKATA.

NHTSA complaint #11062305 — an unverified report by a vehicle owner.

AIR BAGS

NO RESPONSE TO VIN #

NHTSA complaint #11052166 — an unverified report by a vehicle owner.

AIR BAGS

I PURCHASE THIS HONDA PILOT TOURING 2011 AND WOULD LIKE TO KNOW IF THERE IS A RECALL FOR AIRBAGS OR ANY OTHER MATTER.SAFETY IS MY CONCERN AND MY FAMILY.

NHTSA complaint #11052079 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA AIRBAG RECALL NOVEMBER 2017

NHTSA complaint #11048729 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL: WHEN MY VEHICLE IS BOTH STATIONARY AND IN MOTION; THE AIRBAG LIGHT ON THE DASHBOARD LIGHTS UP. THIS HAS OCCURRED CONSISTENTLY FOR THE LAST 2 MONTHS. TOOK CAR TO LOCAL HONDA DEALERSHIP WHICH SAID IT WAS AN ISSUE THE DRIVER SIDE AIRBAG. I CALLED HONDA AND THEY SAID MY VEHICLE HAD NO RECALL FOR DRIVER SIDE. ONLY FOR THE PASSENGER SIDE; WHICH I HAD FIXED AFTER THE RECALL IN OCTOBER 2016. ALL PUBLIC DATA THAT I HAVE SEEN SUGGESTS THAT THE DRIVER SIDE AIRBAG IS AN ISSUE. BUT HONDA WILL NOT REPLACE AT THEIR COST. VERY FRUSTRATED?

NHTSA complaint #11014687 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA INFLATORS. RECEIVED LETTER ABOUT RECALL IN JULY 2016. WAITING TO GET INFLATORS REPLACED. WENT TO DEALER STATED WHEN PARTS COME IN. WILL BE NOTIFIED BY SUPERIOR HONDA. HONDA SUGGEST THAT YOU AVOID HAVING A PASSENGER SIT IN THE FRONT PASSENGER'S SEAT UNTIL RECALL REPAIR HAS BEEN PERFORMED. STILL WAITING!

NHTSA complaint #10968370 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/17/17*LJ UPDATED 08/22/2017

NHTSA complaint #10938796 — an unverified report by a vehicle owner.

AIR BAGS

I RECEIVED A LETTER FROM HONDA EARLY LAST SUMMER NOTIFYING ME OF THE RECALL OF MY AIRBAGS SAYING PARTS WOULD BE READY IN THE FALL AND I WOULD GET ANOTHER LETTER. SO FAR I HAVE HEARD NOTHING ELSE FROM THEM.

NHTSA complaint #10934968 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #10927716 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #10925770 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL - AFTER MULTIPLE ATTEMPTS TO HAVE THE DEALER FROM WHOM THE VEHICLE WAS PURCHASED REPLACE THE AIRBAG, WE'VE BEEN REPEATEDLY TOLD "THEY'LL LET US KNOW WHEN THEY ARE AVAILABLE". GIVEN THE TIME WHICH HAS PASSED SINCE THE RECALL WAS ANNOUNCED, THIS IS NO LONGER AN ACCEPTABLE RESPONSE. WE NEED YOUR ASSISTANCE WITH HONDA TO HAVE THE SAFETY REPAIRS RELATED TO THE AIR BAG PERFORMED.

NHTSA complaint #10924477 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #10923867 — an unverified report by a vehicle owner.

AIR BAGS

I RECEIVED A RECALL NOTICE IN JULY 2016 ON THE AIRBAG DEFECT. I HAVE TRIED HAVING THE VEHICLE SERVICED BUT HAVE NOT HAD ANY LUCK. SEVERAL CALLS HAVE BEEN MADE TO THE LOCAL DEALER AND THEY ARE STILL UNABLE TO REPAIR MY VEHICLE. IT HAS BEEN OVER 2 MONTHS (60 DAYS) SINCE I CONTACTED THE DEALER FOR A REPAIR APPOINTMENT. ALL OF THIS TIME I MUST AVOID HAVING ANY PASSENGERS RIDE IN THE FRONT PASSENGER SEAT UNTIL THE RECALL IS PERFORMED. I AM UNABLE TO USE MY VEHICLE TO TRANSPORT MY FAMILY ON TRIPS AND THEREFORE UNABLE TO USE IT FOR ITS INTENDED PURPOSE.

NHTSA complaint #10914283 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL.- IT HAS BEEN MORE THAN 60 DAYS (SINCE I RECEIVED THE LETTER FROM HONDA AND SINCE I NOTIFIED HONDA OF FORT WORTH, 3400 W LOOP 820 S, FORT WORTH, TX 76116 . I HAVE CALLED THEM SEVERAL TIMES AND THEY TOLD ME TO AVOID HAVING A PASSENGER ON THE FRONT SEAT. THIS IS NOT ACCEPTABLE; I HAVE CHILDREN AND THAT'S WHY I GOT AN SUV, CHILDREN RIDE IN THE BACK AND ADULTS IN THE FRONT. IF I AM NOT ABLE TO DRIVE OUR PILOT THE WAY IT WAS DESIGNED, I WOULD LIKE TO REQUEST AN EQUAL LOANER VEHICLE UNTIL THE AIR BAG IS FIXED. WAITING LONGER IS NOT ACCEPTABLE. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10910813 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL CONTACTED BRAHMAN HONDA 561-966-5160 ON JULY 20, 2016. LEFT A MESSAGE FOR MYRA IN RECALL DEPT STATING WE RECEIVED A NOTICE STATING THE PASSANGER SIDE AIRBAG INFLATOR WAS RECALLED. SPOKE WITH MYRA LATER THAT DAY, GAVE HER VIN OF THE PILOT AND REQUESTED REPAIR. SHE STATED THAT IT WAS TAKING UNTIL THE "END OF SUMMER" BEFORE CAR PART WOULD BE IN. SHE STATED OUR INFORMATION WAS PUT INTO THE SYSTEM AND PART WAS ORDERED. CALLED BRAHMAN HONDA THE BEGINNING OF SEPTEMBER AND TOLD PART WAS STILL NOT IN BUT THEY WOULD CALL US WHEN IT WAS. 66 DAYS LATER AND STILL NO PART, NO CALL, NO REPAIR.

NHTSA complaint #10909486 — an unverified report by a vehicle owner.