2020 Honda Pilot driver assist problems

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

While driving the vehicle on a family trip all of the driver assist functions shut off. Cruise Control, Lane Assist, etc. Numerous warning lights were triggered including brake system. Most noted the various driver assist functions became disabled. We had the vehicle codes read by a couple non-dealer locations. The OBD readers indicted that everything was fine with no codes being presented suggesting an error. Vehicle could be driven but none of the standard safety features with the camera system worked. Took it to Honda Dealer (Honda Marysville, Ohio) who performs all service on the vehicle. They concluded a faulty main camera and noted there were no recalls attributed to the device. Information we researched suggests these Camera's should last the life of the vehicle or at least 10 years. This car's windshield has never been replaced, and the car spends 75% of it's time in a garage. All mileage on the vehicle is highway mileage. Researched information suggests changing the windshield or subjecting cameras to extreme heat (sitting in sun all day, every day) can result in damage but this car was not subject to any of that from it's manufacture. Online forums suggest this issue is impacting both Honda Pilot's and Honda Ridgeline, with a lot more complaints on the Ridgelines. I have all paperwork from Honda and requested the part be returned to us for which Honda complied. No accident occurred as a result of the faulty camera.

NHTSA complaint #11758419 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

While driving the vehicle on a family trip all of the driver assist functions shut off. Cruise Control, Lane Assist, etc. Numerous warning lights were triggered including brake system. Most noted the various driver assist functions became disabled. We had the vehicle codes read by a couple non-dealer locations. The OBD readers indicted that everything was fine with no codes being presented suggesting an error. Vehicle could be driven but none of the standard safety features with the camera system worked. Took it to Honda Dealer (Honda Marysville, Ohio) who performs all service on the vehicle. They concluded a faulty main camera and noted there were no recalls attributed to the device. Information we researched suggests these Camera's should last the life of the vehicle or at least 10 years. This car's windshield has never been replaced, and the car spends 75% of it's time in a garage. All mileage on the vehicle is highway mileage. Researched information suggests changing the windshield or subjecting cameras to extreme heat (sitting in sun all day, every day) can result in damage but this car was not subject to any of that from it's manufacture. Online forums suggest this issue is impacting both Honda Pilot's and Honda Ridgeline, with a lot more complaints on the Ridgelines. I have all paperwork from Honda and requested the part be returned to us for which Honda complied. No accident occurred as a result of the faulty camera.

NHTSA complaint #11758419 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

While driving the vehicle on a family trip all of the driver assist functions shut off. Cruise Control, Lane Assist, etc. Numerous warning lights were triggered including brake system. Most noted the various driver assist functions became disabled. We had the vehicle codes read by a couple non-dealer locations. The OBD readers indicted that everything was fine with no codes being presented suggesting an error. Vehicle could be driven but none of the standard safety features with the camera system worked. Took it to Honda Dealer (Honda Marysville, Ohio) who performs all service on the vehicle. They concluded a faulty main camera and noted there were no recalls attributed to the device. Information we researched suggests these Camera's should last the life of the vehicle or at least 10 years. This car's windshield has never been replaced, and the car spends 75% of it's time in a garage. All mileage on the vehicle is highway mileage. Researched information suggests changing the windshield or subjecting cameras to extreme heat (sitting in sun all day, every day) can result in damage but this car was not subject to any of that from it's manufacture. Online forums suggest this issue is impacting both Honda Pilot's and Honda Ridgeline, with a lot more complaints on the Ridgelines. I have all paperwork from Honda and requested the part be returned to us for which Honda complied. No accident occurred as a result of the faulty camera.

NHTSA complaint #11758419 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Tachometer is starting to surging idle. Getting a wave of errors lights and messages. It’s also a known problem on the 2019 of the same model and it has a recall. I received the same code from an auto repair shop. Service Bulletin 21-010

NHTSA complaint #11757579 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2020 Honda Pilot. The contact stated that the radio made an abnormal crackling and popping sound, and the instrument cluster flickered with the Collision Mitigation Braking System (CMBS), and the cruise control became inoperable while driving. The vehicle was taken to a dealer, where the contact was informed that the failure could not be duplicated. The contact associated the failure with TSB: 20-058 and 21-012, and NHTSA Campaign Number: 23V431000 (Back Over Prevention). The vehicle was taken back to the dealer, where the contact was informed that there would be a charge for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 10.

NHTSA complaint #11755856 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2020 Honda Pilot. The contact stated that while driving at an undisclosed speed, the message that the radio was shutting off was displayed. Additionally, the speakers made a crackling sound before the radio shut off, and the main screen became inoperable. The contact referenced NHTSA Campaign Number: 23V431000 (Back Over Prevention); as a possible cause for the failure. The vehicle was taken to the dealer times; however, the technicians were unable to duplicate the issue. During the final visit, the dealer diagnosed the vehicle with an amplifier failure and replaced the part; however, the issue persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 58,000.

NHTSA complaint #11754784 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

Lots of crackling noises via the audio system. Display reboots itself many times before it finally went BLANK. Radio / DVD DEAD. Blind Spot warnings DEAD. Back up camera DEAD. Navigation DEAD. Eventually the battery goes DEAD and the car will not start. Got Stranded a few times. Changed the battery. But hopeless and reliability is DEAD. Definitely disappointed with HONDA.

NHTSA complaint #11750225 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

Lots of crackling noises via the audio system. Display reboots itself many times before it finally went BLANK. Radio / DVD DEAD. Blind Spot warnings DEAD. Back up camera DEAD. Navigation DEAD. Eventually the battery goes DEAD and the car will not start. Got Stranded a few times. Changed the battery. But hopeless and reliability is DEAD. Definitely disappointed with HONDA.

NHTSA complaint #11750225 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

Lots of crackling noises via the audio system. Display reboots itself many times before it finally went BLANK. Radio / DVD DEAD. Blind Spot warnings DEAD. Back up camera DEAD. Navigation DEAD. Eventually the battery goes DEAD and the car will not start. Got Stranded a few times. Changed the battery. But hopeless and reliability is DEAD. Definitely disappointed with HONDA.

NHTSA complaint #11750225 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

First of, there are a LOT of Honda Pilot owners online who have the same exact complaints in honda forums and social media. Windshield Lane Keep Assist camera is malfunctioning. Adaptive cruise control, Emissions systems, Road departure system, Auto high beam problem, Lane keeping assist, Collision mitigation system warning lights all come on. No previous warnings or failures prior. This started out of the blue and has been happening everyday for a few months now. This malfunction puts driver and passengers at risk.

NHTSA complaint #11749829 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

First of, there are a LOT of Honda Pilot owners online who have the same exact complaints in honda forums and social media. Windshield Lane Keep Assist camera is malfunctioning. Adaptive cruise control, Emissions systems, Road departure system, Auto high beam problem, Lane keeping assist, Collision mitigation system warning lights all come on. No previous warnings or failures prior. This started out of the blue and has been happening everyday for a few months now. This malfunction puts driver and passengers at risk.

NHTSA complaint #11749829 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

At every vehicle startup, multiple warning messages appear on the dashboard indicating failure of the driver assistance safety system. The warnings include Collision Mitigation System Problem, Lane Keeping Assist System Problem, and Auto High Beam System Problem. The issue occurs immediately upon ignition while the vehicle is stationary and resets each time the vehicle is turned off and restarted. The problem is persistent and has not resolved over time. The vehicle was inspected by an authorized dealership and diagnosed with a diagnostic trouble code indicating an internal failure of the forward-facing camera unit used for the driver assistance system. The repair recommendation was replacement of the camera module and calibration. This malfunction affects the vehicle’s advanced driver assistance safety systems, which are designed to support collision avoidance and lane keeping. The failure may result in reduced or non-functioning safety features while driving, increasing the risk of unsafe operation without full driver assistance functionality. No windshield replacement or external impact has occurred that would explain camera damage. The issue began without any known external cause and continues consistently at every startup.

NHTSA complaint #11745381 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

At every vehicle startup, multiple warning messages appear on the dashboard indicating failure of the driver assistance safety system. The warnings include Collision Mitigation System Problem, Lane Keeping Assist System Problem, and Auto High Beam System Problem. The issue occurs immediately upon ignition while the vehicle is stationary and resets each time the vehicle is turned off and restarted. The problem is persistent and has not resolved over time. The vehicle was inspected by an authorized dealership and diagnosed with a diagnostic trouble code indicating an internal failure of the forward-facing camera unit used for the driver assistance system. The repair recommendation was replacement of the camera module and calibration. This malfunction affects the vehicle’s advanced driver assistance safety systems, which are designed to support collision avoidance and lane keeping. The failure may result in reduced or non-functioning safety features while driving, increasing the risk of unsafe operation without full driver assistance functionality. No windshield replacement or external impact has occurred that would explain camera damage. The issue began without any known external cause and continues consistently at every startup.

NHTSA complaint #11745381 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

At every vehicle startup, multiple warning messages appear on the dashboard indicating failure of the driver assistance safety system. The warnings include Collision Mitigation System Problem, Lane Keeping Assist System Problem, and Auto High Beam System Problem. The issue occurs immediately upon ignition while the vehicle is stationary and resets each time the vehicle is turned off and restarted. The problem is persistent and has not resolved over time. The vehicle was inspected by an authorized dealership and diagnosed with a diagnostic trouble code indicating an internal failure of the forward-facing camera unit used for the driver assistance system. The repair recommendation was replacement of the camera module and calibration. This malfunction affects the vehicle’s advanced driver assistance safety systems, which are designed to support collision avoidance and lane keeping. The failure may result in reduced or non-functioning safety features while driving, increasing the risk of unsafe operation without full driver assistance functionality. No windshield replacement or external impact has occurred that would explain camera damage. The issue began without any known external cause and continues consistently at every startup.

NHTSA complaint #11745381 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

The vehicle suddenly made audible and visual warnings stating critical error. All of the safety features handled by the forward-facing multipurpose camera stopped working. Honda stated the camera has failed (common issue based on research), and is a costly repair. Vehicle less than 6 years old, all maintenance completed timely by Honda, mileage 81k

NHTSA complaint #11744604 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The vehicle suddenly made audible and visual warnings stating critical error. All of the safety features handled by the forward-facing multipurpose camera stopped working. Honda stated the camera has failed (common issue based on research), and is a costly repair. Vehicle less than 6 years old, all maintenance completed timely by Honda, mileage 81k

NHTSA complaint #11744604 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

The vehicle suddenly made audible and visual warnings stating critical error. All of the safety features handled by the forward-facing multipurpose camera stopped working. Honda stated the camera has failed (common issue based on research), and is a costly repair. Vehicle less than 6 years old, all maintenance completed timely by Honda, mileage 81k

NHTSA complaint #11744604 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Warning lights for Adaptive Cruise Control, Lane Keeping Assist, Collision Mitigation, Road Departure, and Auto High Beam all came on simultaneously. From reading several Pilot forums, this seems to be very widespread and dealerships want anywhere between 1500 and 1900 to replace and calibrate the camera system which controls these functions. If it’s widespread, the vehicles should be recalled.

NHTSA complaint #11743577 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

Warning lights for Adaptive Cruise Control, Lane Keeping Assist, Collision Mitigation, Road Departure, and Auto High Beam all came on simultaneously. From reading several Pilot forums, this seems to be very widespread and dealerships want anywhere between 1500 and 1900 to replace and calibrate the camera system which controls these functions. If it’s widespread, the vehicles should be recalled.

NHTSA complaint #11743577 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

Warning lights for Adaptive Cruise Control, Lane Keeping Assist, Collision Mitigation, Road Departure, and Auto High Beam all came on simultaneously. From reading several Pilot forums, this seems to be very widespread and dealerships want anywhere between 1500 and 1900 to replace and calibrate the camera system which controls these functions. If it’s widespread, the vehicles should be recalled.

NHTSA complaint #11743577 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

I took my vehicle in due to a recall on the coaxial cable that was causing the electronic to malfunction and make a constant electrical popping sound. Shortly after that was replaced, the multipurpose camera started to malfunction and eventually gave out completely. I have warning lights constantly and cannot use any safety features in the vehicle, not even the cruise control. After much research this is an issue for thousands of Honda owners and is absolutely a safety issue. I’m scared to death to drive this car.

NHTSA complaint #11742398 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I took my vehicle in due to a recall on the coaxial cable that was causing the electronic to malfunction and make a constant electrical popping sound. Shortly after that was replaced, the multipurpose camera started to malfunction and eventually gave out completely. I have warning lights constantly and cannot use any safety features in the vehicle, not even the cruise control. After much research this is an issue for thousands of Honda owners and is absolutely a safety issue. I’m scared to death to drive this car.

NHTSA complaint #11742398 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I took my vehicle in due to a recall on the coaxial cable that was causing the electronic to malfunction and make a constant electrical popping sound. Shortly after that was replaced, the multipurpose camera started to malfunction and eventually gave out completely. I have warning lights constantly and cannot use any safety features in the vehicle, not even the cruise control. After much research this is an issue for thousands of Honda owners and is absolutely a safety issue. I’m scared to death to drive this car.

NHTSA complaint #11742398 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The multipurpose front camera (Honda Sensing camera unit) failed internally, triggering diagnostic trouble code U3000-49. Multiple warning lights activated simultaneously on the dashboard, disabling all Honda Sensing safety systems including Adaptive Cruise Control (ACC), Lane Keeping Assist System (LKAS), Collision Mitigation Braking System (CMBS), Road Departure Mitigation, and Automatic High Beams. The failure occurred spontaneously with no prior accident, impact, or windshield replacement. The vehicle has low mileage and the failure appears consistent with a known design defect affecting Honda Sensing camera units in 2016–2020 Honda models. The failure was confirmed by a Honda dealership using Honda Diagnostic System (HDS), which identified internal electronic failure of the camera unit. Safety is at risk because the collision mitigation braking and lane keeping systems — relied upon for highway driving — are completely non-functional. This issue is widely reported across Honda Pilot, Odyssey, CR-V, HR-V, and Ridgeline forums, suggesting a systemic manufacturing defect. Honda has not issued a recall despite the safety-critical nature of these systems. The cost of replacing the multipurpose camera is very high and prohibited for many families.

NHTSA complaint #11739442 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

The multipurpose front camera (Honda Sensing camera unit) failed internally, triggering diagnostic trouble code U3000-49. Multiple warning lights activated simultaneously on the dashboard, disabling all Honda Sensing safety systems including Adaptive Cruise Control (ACC), Lane Keeping Assist System (LKAS), Collision Mitigation Braking System (CMBS), Road Departure Mitigation, and Automatic High Beams. The failure occurred spontaneously with no prior accident, impact, or windshield replacement. The vehicle has low mileage and the failure appears consistent with a known design defect affecting Honda Sensing camera units in 2016–2020 Honda models. The failure was confirmed by a Honda dealership using Honda Diagnostic System (HDS), which identified internal electronic failure of the camera unit. Safety is at risk because the collision mitigation braking and lane keeping systems — relied upon for highway driving — are completely non-functional. This issue is widely reported across Honda Pilot, Odyssey, CR-V, HR-V, and Ridgeline forums, suggesting a systemic manufacturing defect. Honda has not issued a recall despite the safety-critical nature of these systems. The cost of replacing the multipurpose camera is very high and prohibited for many families.

NHTSA complaint #11739442 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

The multipurpose front camera (Honda Sensing camera unit) failed internally, triggering diagnostic trouble code U3000-49. Multiple warning lights activated simultaneously on the dashboard, disabling all Honda Sensing safety systems including Adaptive Cruise Control (ACC), Lane Keeping Assist System (LKAS), Collision Mitigation Braking System (CMBS), Road Departure Mitigation, and Automatic High Beams. The failure occurred spontaneously with no prior accident, impact, or windshield replacement. The vehicle has low mileage and the failure appears consistent with a known design defect affecting Honda Sensing camera units in 2016–2020 Honda models. The failure was confirmed by a Honda dealership using Honda Diagnostic System (HDS), which identified internal electronic failure of the camera unit. Safety is at risk because the collision mitigation braking and lane keeping systems — relied upon for highway driving — are completely non-functional. This issue is widely reported across Honda Pilot, Odyssey, CR-V, HR-V, and Ridgeline forums, suggesting a systemic manufacturing defect. Honda has not issued a recall despite the safety-critical nature of these systems. The cost of replacing the multipurpose camera is very high and prohibited for many families.

NHTSA complaint #11739442 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

MOST Network problems continue to persist even after MOST FAKRA Service Cables Safety Recall work was performed. Typical progression: Radio goes silent, Infotainment Screen displays error message, "Network Communication Lost / MOST Net Off", Driver Information Interface Display goes blank, then 3 error messages cycle, "Blind Spot Info System Problem", "Emissions System Problem", "Transmission System Problem", and vehicle enters limp mode (stuck in 3rd gear). Multiple safety issues: Rearview camera does not function, vehicle speed is not displayed, vehicle gas gauge is not displayed, blind spot system does not operate, reduced vehicle power.

NHTSA complaint #11738554 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

When starting vehicle after leaving the grocery store, there were multiple fault messages displayed on the dash cluster. They were showing five fault areas, the Adaptive Cruise Control, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance and Parking Collision Warning. When arriving at the Honda dealer service department I was advised that this is a common issue and would most likely be a front camera failure. After the Honda service department diagnosed the issue they confirmed it was a camera failure. I contacted American Honda asking for goodwill assistance and after giving all of my information, I was sent an email to reply to with the same information. Two days later I received a call and had to go over the same information a third time. I was advised this process would be 2-3 days. Three days later I receive a call and was requested to give the same information a fourth time and the told it would be 3-5 days from then to evaluate and I would receive a call. Four days later I called American Honda for status and was offered a partial goodwill assistance that I would be need to pay $955 for the repair instead of $2200+ which was originally quoted. From working for Acura for 17 years it is obvious that American Honda assisted minimally as the warranty rate is around the same cost. They made the dealer take the cut in pay and endured minimal cost to American Honda and a major cut ended by the dealer. Being this is a common issue with a $2000+ cost, there should be more consideration allowed for this failure.

NHTSA complaint #11737997 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

When starting vehicle after leaving the grocery store, there were multiple fault messages displayed on the dash cluster. They were showing five fault areas, the Adaptive Cruise Control, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance and Parking Collision Warning. When arriving at the Honda dealer service department I was advised that this is a common issue and would most likely be a front camera failure. After the Honda service department diagnosed the issue they confirmed it was a camera failure. I contacted American Honda asking for goodwill assistance and after giving all of my information, I was sent an email to reply to with the same information. Two days later I received a call and had to go over the same information a third time. I was advised this process would be 2-3 days. Three days later I receive a call and was requested to give the same information a fourth time and the told it would be 3-5 days from then to evaluate and I would receive a call. Four days later I called American Honda for status and was offered a partial goodwill assistance that I would be need to pay $955 for the repair instead of $2200+ which was originally quoted. From working for Acura for 17 years it is obvious that American Honda assisted minimally as the warranty rate is around the same cost. They made the dealer take the cut in pay and endured minimal cost to American Honda and a major cut ended by the dealer. Being this is a common issue with a $2000+ cost, there should be more consideration allowed for this failure.

NHTSA complaint #11737997 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Issue with the forward collision sensor, lane keep departure, and adaptive speed control. It has a mind of its own if it works or not. Some times it working then while drive the warnings and dings start going off while driving. There isn't a way to use cruise control if there is an issue with the system.

NHTSA complaint #11735059 — an unverified report by a vehicle owner.