2024 Honda Prologue other reported problems

UNKNOWN OR OTHER

The digital instrument cluster and infotainment/display system repeatedly FAILS WITHOUT WARNING WHILE I AM DRIVING. The screens suddenly glitch, shut down, or go completely black, causing me to lose access to critical vehicle information. The vehicle remains available for NHTSA or manufacturer inspection upon request. This is an ongoing and unresolved safety defect. I did NOT experience the blank-screen condition before Honda Recall 26-056. The recall specifically addressed a condition that could cause the instrument cluster/infotainment display to intermittently go blank while driving. The recall repair was performed April 13–14, 2026. Within approximately one week AFTER that repair, my screens began randomly shutting off while driving. When the failure occurs, the displays can remain blank for approximately 5–20 seconds. During that time, I unexpectedly lose visibility of critical information, including vehicle speed and warning indications. A driver should never suddenly lose access to essential operating and safety information while a vehicle is moving. The unpredictable failure also creates a serious distraction because I must continue driving without knowing when the displays will return. Honda dealers have made MULTIPLE unsuccessful repair attempts. On April 20–22, the dealer performed a factory-data reset. The failure continued. On May 4–7, the dealer contacted Honda Techline, identified an internal defect involving the A11/radio control module, replaced the module, and programmed/configured the system. The defect STILL was not corrected. I reported the continuing screen glitching/blanking on August 6, 2026. There is generally NO WARNING before the screens fail. They can suddenly go completely blank while the vehicle is being driven. Despite a recall repair, subsequent diagnosis, software/programming work, a factory reset, and replacement of an electronic control module, the same dangerous malfunction continues to occur.

NHTSA complaint #11758925 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I am reporting a serious safety concern involving my Honda Prologue and believe the repeated failures may indicate an unresolved defect involving the vehicle’s electronic, braking, ABS, propulsion, transmission/shift, or vehicle-control systems. On [XXX], the vehicle first displayed an error/warning. I contacted the Honda dealership in Vancouver, Washington, and was instructed to bring it in for inspection. I was out of town and could not do so immediately. On [XXX], I brought the vehicle to the dealership in the morning. They kept it overnight and returned it to me on [XXX] at approximately 2:00 PM, telling me the problem was a “system glitch” and had been fixed. On [XXX], less than 24 hours later, I was driving home after completing a Lyft ride when the vehicle displayed: “One-Pedal Driving Unavailable – Use Brake for Stopping.” At the same time, the ABS warning and multiple other safety-system warnings illuminated.The vehicle then became immobilized in the middle of an intersection. I was in an unsafe location and had to contact police for assistance. The vehicle remained unable to operate for approximately two hours. After multiple restart attempts, it suddenly became operational again, allowing me to drive it to the Honda dealership.I have photographs and videos documenting the warnings. One photograph shows the “One-Pedal Driving Unavailable – Use Brake for Stopping” warning with the ABS and multiple other warning indicators illuminated. Another shows “Service Transmission Now – Unable to Shift Soon.”This is especially concerning because Honda had already been notified, had possession of the vehicle for approximately a day and a half, and told me it had been repaired. The vehicle then experienced a serious failure the following morning and became disabled in traffic. This is not simply an inconvenience. A vehicle that can suddenly become immobilized n intersection presents a serious potential safety I use this vehicle for Lyft INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C

NHTSA complaint #11758735 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I own a Prologue Touring on a lease and it has defective drive axles and every time I brought it to Honda Service Dept they said that Honda said that the will not repair or replace them. The Vin# is [XXX].Any question feel free to contact me at [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11758249 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My 2024 Honda Prologue (VIN [XXX]) produces a loud clicking/knocking noise from the front drive axles when turning, most noticeable during low-speed turns and when accelerating out of a turn. The noise began shortly after I acquired the vehicle at low mileage, consistent with the widely reported front CV joint/axle defect affecting 2024-2026 Prologues. This is a safety concern, not merely a noise. The defect involves internal drive-axle joint irregularities that can progressively worsen and impair propulsion, steering response, and drivability, with risk of eventual axle failure and loss of vehicle control while driving. Honda acknowledged this condition in a XXX dealer Tech Line but directed dealers not to repair it if no visible damage is found, leaving the defect unaddressed. Replacement axles reportedly fail again. No effective repair is currently available. I request that NHTSA investigate this drive-axle defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11757572 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I went to charge my car Sunday morning, and throughout the day it kept showing on the dashboard that the charge door was open. I stopped several times to check, and the charge door was actually closed, which was really strange. Later, I went into a store for less than 10 minutes. I locked my car before going inside, but when I came back out, all the windows were down. It honestly scared me because I have no idea how that could have happened. I shared my experience with a coworker who has the same car, and he told me the exact same thing happened to him. It’s so strange and concerning. This is the first time it has happened to me, but now I’m nervous about leaving anything inside the car, wondering if the windows could randomly open again.

NHTSA complaint #11751869 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While getting ready to parallel park the car, the entire screen system (dashboard, center console) went completely blank. This completely eliminates visibility to all safety aids, speed of vehicle, and warning systems. This has happened with this specific vehicle in the past, and the vehicle has been updated by Honda dealership. it has not been brought to a dealer quite yet. I am awaiting the dealerships opening and availability of a loaner vehicle. I have an ongoing case with Honda on this vehicle, Case # 16062775.

NHTSA complaint #11751318 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

WHEN I USED ADAPTIVE CRUISE CONTROL, MY CAR TENDS TO LEAN SLIGHTLY TO THE RIGHT. IT VEERS OVER A BIT AND THEN JERKS TO THE LEFT. ALL IN ALL, I CAN'T USE ADAPTIVE CRUISE CONTROL ON THE FREEWAY WITHOUT PAYING ATTENTION. IT IS GENUINELY DANGEROUS IF VEHICLES ARE DRIVING ALONGSIDE OR BEHIND ME. OTHER THING, WHEN I USED ADAPTIVE CRUISE CONTROL FOR ALMOST ONE HOUR, THEN IT SUDDENLY BECOMES INACTIVE. IF I HAVE BEEN FOLLOW ANOTHER CAR, then what should happen when it suddenly becomes inactive??? I was very lucky at that time because there was no car in front of me. After 5,000 miles, my car began to make a slight noise on the right side when I slowed down in the city. Maybe it happened in the front drive axle assemblies or the front right low arm control.

NHTSA complaint #11749464 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The rear backup camera is extremely dark at low light level conditions causing it to be a deterrent instead of assistant. I cannot see in the dark with the camera!

NHTSA complaint #11746643 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Infotainment and driver info screen go black randomly throughout the month. This has happened to me nine times in seven weeks. Takes about 30 seconds for the screens to reset.

NHTSA complaint #11745906 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was driving on the highway and there was traffic I was good 2-3 feet goin away from the car infront of me and going 10 mph and the automatic emergency break went off giving whiplash and anxiety since the breaking is so impactful. I had turned of about a month ago so I don’t understand how it turned back on

NHTSA complaint #11744385 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My car a distinct clicking or knocking noise from the front Constant Velocity (CV) joints during tight turns.

NHTSA complaint #11744234 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The infotainment screen during driving goes black and resets. While not necessary to perform vehicle function, I am concerned it is tied to other parts of the car that could cause a safety incident.

NHTSA complaint #11743100 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Bad CV joints. It makes a clicking noise when ever I take a full turn

NHTSA complaint #11739876 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The clicking and ratchet sounds that my vehicle make while driving, but especially while turning/reversing along with the looser feeling of the steering during these times. It seems very unsafe almost like the axle is going to break while driving. Only had vehicle for 3 months.

NHTSA complaint #11739720 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The issue I'm experiencing with my 24 Prologue is the infotainment screen (which controls a lot of the vehicle) sometimes having issues showing the backup camera, or issues with the car not allowing me to utilize ACC (says temporarily unavailable), etc. I feel less safe in the vehicle as a result. The issue is an OPEN recall and the dealership I've contacted 5x [XXX] ) has refused to do the update to the vehicle for various reasons, the most recent being: Honda has not delivered the update needed to the dealership for them to do the work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11737835 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Vehicle is has an active safety recall and my local dealership has not received the update

NHTSA complaint #11737929 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The microphone for hands-free calling in the vehicle is not installed properly. It is well known that at the factory where they made these Prologues, they accidentally left the plastic on the microphone, and also did not click it into its place. The microphone is currently floating somewhere in my ceiling, sealed in a plastic wrapper. Whenever I try to use hands-free calling, nobody can ever hear me, so I have to take my hands off the wheel and eyes off the road, pick up my phone, switch it to speaker, and then I will be able to talk to people. This is a major safety concern caused by human error at the factory. It defeats the purpose of hands-free calling, increases the risk of a crash, and forces people to break the hands-free law in most states. Because it is not easy to remove panels and access the microphone floating in the ceiling, this should be recalled.

NHTSA complaint #11736020 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

After the latest recall update for the screens going blank. My infotainment screen now reboots every time I get in the car about a minute after I drive away using Android Auto.

NHTSA complaint #11733690 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Cv axel clicking as I turn either direction

NHTSA complaint #11732883 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

VEHICLE LEFT FRONT AXLE STARTED MAKING A LOUD CLICKING NOISE WHEN TURNING. WITHIN A FEW WEEKS IT HAS TURNED INTO A CRACKING NOISE, I NOTICED GREASE LEAKING FROM THE OUTER AXLE BOOT. VEHICLE IS UNDER WARRANTY AND HAS 24K MILES. VEHICLE FEELS UNSAFE TO DRIVE AS THE FRONT AXLE APPEARS TO BE FAILING AND COULD CAUSE A CRASH AT HIGH HIGHWAY SPEEDS. VEHICLE IS CURRENTLY AT PENSKE ONTARIO HONDA. SERVICE DEPARTMENT CONTACTED ME AND SAID THAT THERE WAS NO FIX AT THIS POINT AND HONDA IS WORKING ON IT. I SHOWED THEM A PICK OF THE AXLE GREASE LEAKING AROUND THE INSIDE OF THE RIM. SO FAR HONDA WILL NOT REPLACE THE LEAKING AXLE WHICH APPEARS TO BE A MAJOR SAFTEY ISSUE...

NHTSA complaint #11732517 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Axel or CV joints make loud clicking noise when turning

NHTSA complaint #11731563 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Subject: Safety Complaint – 2024 Honda Prologue – Clicking Noise When Turning (Possible CV Axle Defect) I am submitting a safety complaint regarding my 2024 Honda Prologue Touring due to a persistent clicking noise when turning, which appears to be related to the front axle or CV joint. Vehicle Information: Year: 2024 Make: Honda Model: Prologue Touring Mileage:10300 VIN: [XXX] Description of Issue: The vehicle produces a noticeable clicking/popping noise when turning left or right, especially at low speeds such as in parking lots or during tight turns. The noise is consistent and reproducible. The issue appears to originate from the front axle/drivetrain area and raises concern about potential failure of a critical drivetrain component. Safety Concern: This defect may indicate premature wear or failure of the CV joint or axle assembly. A failure of this component while driving could result in loss of power to the wheels and create a dangerous driving condition, increasing the risk of an accident. Dealer Response: I brought the vehicle to an authorized Honda dealership. The dealer acknowledged the issue but stated that no repair or fix is currently available and advised me to contact Honda directly. The issue remains unresolved. Additional Notes: Based on my research, multiple other owners are experiencing similar issues with the same vehicle, suggesting this may be a widespread defect rather than an isolated incident. I am requesting that NHTSA investigate this issue as a potential safety defect affecting the 2024 Honda Prologue. Thank you for your attention to this matter. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11731187 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

There is a clicking sound coming from what I’m told is the cv joint/axel. It is a loud and more noticeably louder and especially troubling when reversing. Purchased this vehicle less than 3months ago with only 12,000 miles on it.

NHTSA complaint #11730716 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

On Feb 7th, notice a Knocking/Clicking noise coming from right wheel when making slight right turn, but not often. Called my dealership and immediately they said they were aware of issue and said it is common in Prologues. But due to the prologue being a GM make and not Honda, they were told they needed to wait till GM comes up with a solution, as well as parts being backordered. A few weeks later, knocking noise got louder and happening more often. Concerned I asked them to take a look at vehicle. I brought it in on March 4th, tech took it for a drive and yes confirmed issue and told me we just needed to wait or callback in a few months. As of today, April 11th, noise is extremely loud & always happens when making right turns, and is continuous through the whole duration of turn. Now we are slowly hearing it on left turns and when reversing.

NHTSA complaint #11730572 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

To whom it may concern, I am writing to formally express my profound dissatisfaction and escalating concern regarding a persistent mechanical issue with my Honda vehicle, which remains unresolved despite numerous attempts to secure a repair since its purchase in June 2024. Upon acquiring my brand-new vehicle in June 2024, I soon detected a distinctive clicking or thumping sound emanating from the steering mechanism whenever the wheel was turned. I promptly brought the vehicle to Lakeland Regal Honda's service department for diagnosis. A service technician conducted an assessment, confirming the audible anomaly, but I was subsequently informed of a parts unavailability and assured that I would be contacted once the necessary components arrived. Regrettably, no such communication was ever received. The issue persisted unabated throughout 2024, prompting a second visit to Lakeland Regal Honda. During this subsequent appointment, the service department acknowledged the ongoing problem, noting it as a prevalent concern among several customers. I was informed that the component in question, reportedly related to the axle assembly, was currently on backorder and that the dealership was awaiting a factory shipment from Honda. Once again, I was promised a follow-up, a commitment that, unfortunately, was not fulfilled. The situation has now extended to April 8, 2026, nearly two years since the initial report. Upon contacting Lakeland Regal Honda once more, I was advised that the dealership was no longer authorized to procure the necessary parts for this specific issue and that I should direct my inquiries to Honda corporate services. This directive was particularly frustrating, as I had already undertaken this action previously, only to be informed that the part remained on backorder and that I would be contacted. On April 8, 2026, I again contacted Honda corporate. A representative recorded my details and assured me the matter would be escalated to a case management .

NHTSA complaint #11730002 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The axle on the vehicle clicks when turning. Honda offered to replace the part and I took the vehicle in, only to be told that Honda is not fixing this part because it is a known defect with no fix. This was in December 2025. As of this date, no fix has been found. Additionally, the driver’s side window makes a ton of wind noise when driving over 30mph. Honda failed to find the cause for the issue and could not fix the car after having it for over a week in early 2025.

NHTSA complaint #11729303 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I need NHTSA assisting in resolving safety recall # 26V112, Instrument Panel and Rearview Camera Displays May Fail/FMVSS 101,111,305. I took my Honda Prologue vehicle to Honda dealer for the recall to be address. The dealer started the update process but failed to complete the update process and is now refusing to continue with the safety recall. The update process is to bring the vehicle operating system to the new and improved version to address failures as reported. The operating system that has the known failures is version Android 12, released in April of 2024. The new and improved operating system is version Android 14, released in May of 2025. This new and improved version were release to address the known failures. My vehicle is still operating on the same outdated operating version (Android 12) knows to have these failures. I have been in contact with Honda corporate trying to address this safety recall to no avail. I need assisting in resolving this safety recall as I do not feel safe driving my vehicle on the road. I am requesting a response regarding this matter.

NHTSA complaint #11728853 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The onboard navigation and entertainment system, including both the primary dashboard/driver interface and the center console, went fully black for over 1 minute while driving on the highway. When the screen is blank, no input is available from the vehicle as to speeds, behavior of cruise control, warning systems such as lane control, front rear and side awareness, operator awareness of speed, other vehicle warnings. Bringing to dealer today. this is the 2nd time this has occurred. The first time was in December. Vehicle was brought to dealer for software update. Update “bricked” the car, and a new radio module needed to be ordered. This took about 6 weeks. Module installed, software was updated, and this was to have addressed the issue. While records may indicate that the update was not yet performed on the vehicle, it was fully updated and the vehicle (according to the dealer) is fully up to date and the recall for it has been addressed with the software update. However, the update did not address the issue. No other inspections have occurred to date. No other symptoms or warning lights.

NHTSA complaint #11728459 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

When Turning to right and left there is rattling sounds mostly on slow turn. I brought to Honda dealership drive test it with their Tech. They said might be drive shaft or CV joints. But they did not fixed because they did see loose or bad since the car is new parts may not be available. yet they told I can still drive it . They said will report it and let the Honda motor company what to do on this issue they will me when they get response from the manufacturer. Today the rattling noise gradually increase. My concern is might worse or all a sudden will brake. Thank you for your time in reading my report. Best, 2024 Honda prologue Owner.

NHTSA complaint #11728568 — an unverified report by a vehicle owner.