Owners have filed 1,376 complaints
about the 2024 Honda Prologue with NHTSA between 2024 and 2026.
The largest single group is the steering.
Across this model's run it ranks 1 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Honda Prologue. 50 means typical for this
model; 100 means roughly double.
Severity — 18
3.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
94% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Automatic Emergency Braking
9541.7%
Warnings
3716.2%
Rearview System Braking
2912.7%
Warnings
229.6%
Adaptive Cruise Control
198.3%
Body
114.8%
Assist
93.9%
Warning
62.6%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
13.1%
1,000 – 9,999 miles
1340.6%
10,000 – 24,999 miles
1650.0%
50,000 – 74,999 miles
26.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
May 2024peak 362Sep 2026
Recalls on the 2024 Honda Prologue
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V306000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
American Honda Motor Company (Honda) is recalling certain 2024-2025 Honda Prologue and 2024 Acura ZDX vehicles. The rearview camera screen may display a distorted or blank image.
Risk: A rearview image that does not display correctly reduces the driver's view behind the vehicle, increasing the risk of a crash or injury.
26V112000
BACK OVER PREVENTION:SOFTWARE
Honda (American Honda Motor Co.) is recalling certain 2024 Acura ZDX and Prologue vehicles. Due to a software error, the instrument panel display may fail. Additionally, a software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays," 111, "Rear Visibility," and 305, "Electric-Powered Vehicles."
Risk: An instrument panel display that fails to show critical safety information, such as the speedometer or warning lights, increases the risk of a crash or injury. Additionally, the loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash or injury.
24V540000
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Risk: A right front lower control arm fracture can cause loss of vehicle control, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2026233960 units in Canada
Brakes
Issue: On certain vehicles, water could leak into the rearview camera and cause the rearview camera image not to display correctly or at all. Safety Risk: A rearview camera image that doesn't display correctly could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and advise you to take your vehicle to a dealership to replace the rearview camera.
Recall 20260901,444 units in Canada
Lights And Instruments
Issue: On certain vehicles, a software problem could cause the instrument cluster and infotainment system display to go blank while driving. As a result, you may not be able to see certain information about the vehicle, including the speedometer, warnings, and tell-tales. Additionally, when the transmission is shifted into reverse gear, the rearview camera image may not appear on the display. Safety Risk: Warnings, tell-tales and gauges that don't display could increase the risk of a crash. A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and advise you to take your vehicle to a dealership to update the radio control module software.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 13,000 milesBellflower, CAFire
ELECTRICAL SYSTEM
The contact leased a 2024 Honda Prologue. The contact stated that while the vehicle was parked outside in the driveway, unoccupied, suddenly there was a loud explosion, and the vehicle caught on fire. The contact stated that the fire spread to the garage and a vehicle parked nearby. The local fire department arrived on scene to extinguish the fire. The source of the fire remained under investigation. A Police report was filed. The local dealer was contacted. The vehicle and the other vehicle parked nearby were deemed total losses. The vehicles were towed to a local tow yard as per the insurance provider. The manufacturer was made aware of the failure by telephone. The failure mileage was approximately 13,000
NHTSA complaint #11761944 — an unverified report by a vehicle owner.
at 13,000 milesBellflower, CAFire
FIRERELATED
The contact leased a 2024 Honda Prologue. The contact stated that while the vehicle was parked outside in the driveway, unoccupied, suddenly there was a loud explosion, and the vehicle caught on fire. The contact stated that the fire spread to the garage and a vehicle parked nearby. The local fire department arrived on scene to extinguish the fire. The source of the fire remained under investigation. A Police report was filed. The local dealer was contacted. The vehicle and the other vehicle parked nearby were deemed total losses. The vehicles were towed to a local tow yard as per the insurance provider. The manufacturer was made aware of the failure by telephone. The failure mileage was approximately 13,000
NHTSA complaint #11761944 — an unverified report by a vehicle owner.
Missouri City, TXCrash
SERVICE BRAKES
On XXX Me and my son were in [XXX] in one of the basement garages. Parked successfully the first time inching the vehicle forward without issues and stopping as needed. 2nd run, got into parking spot got close and stopped 1 foot away from wall. Attempted to inch forward, lightly and quickly tapping on accelerator to disengage auto hold/brake and move forward but car did not respond. Repeated the action, quickly and lightly tapped again no response, then all of a sudden car lurched forward, I jammed on the brakes with no response and car hit the wall. I have my 2024 Prologue at the Gillman Honda Body Shop and gave instructions to service advisor to pull data from my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11759424 — an unverified report by a vehicle owner.
On XXX Me and my son were in [XXX] in one of the basement garages. Parked successfully the first time inching the vehicle forward without issues and stopping as needed. 2nd run, got into parking spot got close and stopped 1 foot away from wall. Attempted to inch forward, lightly and quickly tapping on accelerator to disengage auto hold/brake and move forward but car did not respond. Repeated the action, quickly and lightly tapped again no response, then all of a sudden car lurched forward, I jammed on the brakes with no response and car hit the wall. I have my 2024 Prologue at the Gillman Honda Body Shop and gave instructions to service advisor to pull data from my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11759424 — an unverified report by a vehicle owner.
Oakland, CACrash
FORWARD COLLISION AVOIDANCE: WARNINGS
Component: Honda Collision Mitigation Braking System (CMBS/AEB). Vehicle is in GEICO insurance claim process, not yet released. EDR data has not been extracted and is available for inspection if preserved before the vehicle changes hands. Safety risk: Two failure modes. (1) False AEB activations occurred multiple times — while driving at ~20 mph and while reversing at low speed, with no obstacle present. Hard sudden braking with no warning created rear-collision risk. (2) On 6/23/2026 at ~9:50 AM, AEB failed to activate when I struck a parked vehicle. Airbags deployed on impact, briefly incapacitating me. My foot remained on the accelerator. Standard post-collision safety design calls for automatic power cutoff and brake application after airbag deployment, specifically to prevent continued acceleration when a driver may be incapacitated. This vehicle did neither — it continued accelerating, significantly worsening the collision. I sustained soreness and bruising. Dealer confirmation: I did not take the vehicle to a dealer for the phantom braking. Per other NHTSA complaints for the Prologue and Honda's broader CMBS issues (Engineering Analysis EA25002), dealers have reportedly been unable to replicate the issue and told owners the behavior is normal. Inspections: GEICO assessed the vehicle for the claim. No inspection by Honda or independent mechanic for AEB specifically. EDR data not yet extracted. Warning indicators: During false AEB activations, the collision warning appeared on the dashboard at the moment of braking, not before. No advance warning. No persistent warning lamps or diagnostic messages indicating CMBS malfunction at any point during ownership. Phantom braking occurred intermittently throughout ownership.
NHTSA complaint #11746508 — an unverified report by a vehicle owner.
Component: Honda Collision Mitigation Braking System (CMBS/AEB). Vehicle is in GEICO insurance claim process, not yet released. EDR data has not been extracted and is available for inspection if preserved before the vehicle changes hands. Safety risk: Two failure modes. (1) False AEB activations occurred multiple times — while driving at ~20 mph and while reversing at low speed, with no obstacle present. Hard sudden braking with no warning created rear-collision risk. (2) On 6/23/2026 at ~9:50 AM, AEB failed to activate when I struck a parked vehicle. Airbags deployed on impact, briefly incapacitating me. My foot remained on the accelerator. Standard post-collision safety design calls for automatic power cutoff and brake application after airbag deployment, specifically to prevent continued acceleration when a driver may be incapacitated. This vehicle did neither — it continued accelerating, significantly worsening the collision. I sustained soreness and bruising. Dealer confirmation: I did not take the vehicle to a dealer for the phantom braking. Per other NHTSA complaints for the Prologue and Honda's broader CMBS issues (Engineering Analysis EA25002), dealers have reportedly been unable to replicate the issue and told owners the behavior is normal. Inspections: GEICO assessed the vehicle for the claim. No inspection by Honda or independent mechanic for AEB specifically. EDR data not yet extracted. Warning indicators: During false AEB activations, the collision warning appeared on the dashboard at the moment of braking, not before. No advance warning. No persistent warning lamps or diagnostic messages indicating CMBS malfunction at any point during ownership. Phantom braking occurred intermittently throughout ownership.
NHTSA complaint #11746508 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Juneau, AK
POWER TRAIN
There is a loud clicking noise present when turning the vehicle and accelerating or decelerating at the same time. This noise started around 4000 miles and has gotten progressively worse.
NHTSA complaint #11763859 — an unverified report by a vehicle owner.
Juneau, AK
STEERING
There is a loud clicking noise present when turning the vehicle and accelerating or decelerating at the same time. This noise started around 4000 miles and has gotten progressively worse.
NHTSA complaint #11763859 — an unverified report by a vehicle owner.
Juneau, AK
SUSPENSION
There is a loud clicking noise present when turning the vehicle and accelerating or decelerating at the same time. This noise started around 4000 miles and has gotten progressively worse.
NHTSA complaint #11763859 — an unverified report by a vehicle owner.
Bloomington, IN
ELECTRICAL SYSTEM
This is my second separate report which I experience with my car. On August of 30th, the car was unable to shift, so it was towed to Andy Mohr dealer to repair. It took 5 days for serviceman to figure out there was a wire issue. So he fixed, so he thought, on the September 9th, the same warning light came on my dashboard. I spent over a thousand dollar just serviceman to diagnose the same problem 3 times, but nothing was fixed. The warning lights are "service transmission unable to shift soon", adaptive cruise unavailable, one-pedal driving unavailable, brake hold unavailable, service emergency brake, service transmission unable to shift and more.
NHTSA complaint #11763824 — an unverified report by a vehicle owner.
Bloomington, IN
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This is my second separate report which I experience with my car. On August of 30th, the car was unable to shift, so it was towed to Andy Mohr dealer to repair. It took 5 days for serviceman to figure out there was a wire issue. So he fixed, so he thought, on the September 9th, the same warning light came on my dashboard. I spent over a thousand dollar just serviceman to diagnose the same problem 3 times, but nothing was fixed. The warning lights are "service transmission unable to shift soon", adaptive cruise unavailable, one-pedal driving unavailable, brake hold unavailable, service emergency brake, service transmission unable to shift and more.
NHTSA complaint #11763824 — an unverified report by a vehicle owner.
san Mateo, CA
POWER TRAIN
1st Continuous clicking sound from the front axel when trying to turn, its amplifies when taking a uturn. I have complained to Honda service center they said they are not aware of while there is already fix done at different honda service centers. 2nd the Lanes assist doesn't work as a safety feature, it has multiple issues a) it ping pongs between the lanes with sudden moves, b) most of the times at the higher speeds it only warns or tries to correct once at least one of the wheels is in another lane c) with adaptive cruise control on and lane assist not working on any curved road if you are close to the divider or near an exit, it doesn't understand that the car ahead has taken the curve and it should stick in the lane, instead it accelerates and goes of the lane and thats very dangerous.
NHTSA complaint #11763716 — an unverified report by a vehicle owner.
san Mateo, CA
LANE DEPARTURE: ASSIST
1st Continuous clicking sound from the front axel when trying to turn, its amplifies when taking a uturn. I have complained to Honda service center they said they are not aware of while there is already fix done at different honda service centers. 2nd the Lanes assist doesn't work as a safety feature, it has multiple issues a) it ping pongs between the lanes with sudden moves, b) most of the times at the higher speeds it only warns or tries to correct once at least one of the wheels is in another lane c) with adaptive cruise control on and lane assist not working on any curved road if you are close to the divider or near an exit, it doesn't understand that the car ahead has taken the curve and it should stick in the lane, instead it accelerates and goes of the lane and thats very dangerous.
NHTSA complaint #11763716 — an unverified report by a vehicle owner.
san Mateo, CA
LANE DEPARTURE: WARNING
1st Continuous clicking sound from the front axel when trying to turn, its amplifies when taking a uturn. I have complained to Honda service center they said they are not aware of while there is already fix done at different honda service centers. 2nd the Lanes assist doesn't work as a safety feature, it has multiple issues a) it ping pongs between the lanes with sudden moves, b) most of the times at the higher speeds it only warns or tries to correct once at least one of the wheels is in another lane c) with adaptive cruise control on and lane assist not working on any curved road if you are close to the divider or near an exit, it doesn't understand that the car ahead has taken the curve and it should stick in the lane, instead it accelerates and goes of the lane and thats very dangerous.
NHTSA complaint #11763716 — an unverified report by a vehicle owner.
Denton, TX
UNKNOWN OR OTHER
The car just stopped as I was driving, would not shift gears, and told me “service high voltage system” and “ service battery fault shutting down soon” and turned off. It was on 185 miles left (63%) and went to 0% later on and now won’t charge or turn on. I have screen shots and time stamps of those things
NHTSA complaint #11762509 — an unverified report by a vehicle owner.
Denton, TX
ELECTRICAL SYSTEM
The car just stopped as I was driving, would not shift gears, and told me “service high voltage system” and “ service battery fault shutting down soon” and turned off. It was on 185 miles left (63%) and went to 0% later on and now won’t charge or turn on. I have screen shots and time stamps of those things
NHTSA complaint #11762509 — an unverified report by a vehicle owner.
Orland Park, IL
WHEELS
There is a clicking sound when turning right or left which seems the axle is broken. It is still under warranty but the dealer is refusing to fix it saying this breaks on all Prologue cars and they do not have a fix for that
NHTSA complaint #11762415 — an unverified report by a vehicle owner.
Orland Park, IL
STEERING
There is a clicking sound when turning right or left which seems the axle is broken. It is still under warranty but the dealer is refusing to fix it saying this breaks on all Prologue cars and they do not have a fix for that
NHTSA complaint #11762415 — an unverified report by a vehicle owner.
Orland Park, IL
STRUCTURE:BODY
There is a clicking sound when turning right or left which seems the axle is broken. It is still under warranty but the dealer is refusing to fix it saying this breaks on all Prologue cars and they do not have a fix for that
NHTSA complaint #11762415 — an unverified report by a vehicle owner.
at 13,000 milesBellflower, CAFire
ELECTRICAL SYSTEM
The contact leased a 2024 Honda Prologue. The contact stated that while the vehicle was parked outside in the driveway, unoccupied, suddenly there was a loud explosion, and the vehicle caught on fire. The contact stated that the fire spread to the garage and a vehicle parked nearby. The local fire department arrived on scene to extinguish the fire. The source of the fire remained under investigation. A Police report was filed. The local dealer was contacted. The vehicle and the other vehicle parked nearby were deemed total losses. The vehicles were towed to a local tow yard as per the insurance provider. The manufacturer was made aware of the failure by telephone. The failure mileage was approximately 13,000
NHTSA complaint #11761944 — an unverified report by a vehicle owner.
Seattle, WA
ELECTRICAL SYSTEM
While driving, the center console and its corresponding section of the instrument cluster will freeze and then completely turn off and become black screens. Then a message stating “the system is restarting” comes on the screen and after a minute or two it will turn back on. This happens at random times in random intervals; I have not been able to detect a pattern in the time between incidents or the amount of driving. My car has already been repaired for the initial federal safety recall of both screens turning off while driving, removing all instrument panel function which I experienced several times before being able to get an appointment for repair. This secondary issue presented after the software repairing the safety recall was put into my car. This began March 2026 and the most recent incident date is listed below (September 2026).
NHTSA complaint #11762028 — an unverified report by a vehicle owner.
at 13,000 milesBellflower, CAFire
FIRERELATED
The contact leased a 2024 Honda Prologue. The contact stated that while the vehicle was parked outside in the driveway, unoccupied, suddenly there was a loud explosion, and the vehicle caught on fire. The contact stated that the fire spread to the garage and a vehicle parked nearby. The local fire department arrived on scene to extinguish the fire. The source of the fire remained under investigation. A Police report was filed. The local dealer was contacted. The vehicle and the other vehicle parked nearby were deemed total losses. The vehicles were towed to a local tow yard as per the insurance provider. The manufacturer was made aware of the failure by telephone. The failure mileage was approximately 13,000
NHTSA complaint #11761944 — an unverified report by a vehicle owner.
Cathedral City, CA
POWER TRAIN
I am experiencing a severe defect involving a recurring clicking and popping noise from the front end of the vehicle when turning at low speeds. This issue is tied to a known premature failure of the front drive axles and constant velocity (CV) joints, which is currently the subject of federal class-action litigation ([XXX], et al. v. American Honda Motor Co., Inc.). The progressive failure of these critical drivetrain components presents an immediate safety risk. Degraded axles and CV joints can lead to sudden loss of propulsion, unexpected steering stiffness, or a complete loss of vehicle control while turning, creating an extreme hazard on public roads. Despite Honda acknowledging this issue internally via a Tech Line Summary Article, the manufacturer has failed to issue a safety recall to replace these defective components with a permanent, structurally sound fix. I am submitting this complaint to urge the NHTSA to open a formal safety investigation into the 2024–2026 Honda Prologue drivetrain assemblies to compel a nationwide safety recall before an axle failure results in an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11761488 — an unverified report by a vehicle owner.
Cathedral City, CA
STEERING
I am experiencing a severe defect involving a recurring clicking and popping noise from the front end of the vehicle when turning at low speeds. This issue is tied to a known premature failure of the front drive axles and constant velocity (CV) joints, which is currently the subject of federal class-action litigation ([XXX], et al. v. American Honda Motor Co., Inc.). The progressive failure of these critical drivetrain components presents an immediate safety risk. Degraded axles and CV joints can lead to sudden loss of propulsion, unexpected steering stiffness, or a complete loss of vehicle control while turning, creating an extreme hazard on public roads. Despite Honda acknowledging this issue internally via a Tech Line Summary Article, the manufacturer has failed to issue a safety recall to replace these defective components with a permanent, structurally sound fix. I am submitting this complaint to urge the NHTSA to open a formal safety investigation into the 2024–2026 Honda Prologue drivetrain assemblies to compel a nationwide safety recall before an axle failure results in an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11761488 — an unverified report by a vehicle owner.
Cathedral City, CA
SUSPENSION
I am experiencing a severe defect involving a recurring clicking and popping noise from the front end of the vehicle when turning at low speeds. This issue is tied to a known premature failure of the front drive axles and constant velocity (CV) joints, which is currently the subject of federal class-action litigation ([XXX], et al. v. American Honda Motor Co., Inc.). The progressive failure of these critical drivetrain components presents an immediate safety risk. Degraded axles and CV joints can lead to sudden loss of propulsion, unexpected steering stiffness, or a complete loss of vehicle control while turning, creating an extreme hazard on public roads. Despite Honda acknowledging this issue internally via a Tech Line Summary Article, the manufacturer has failed to issue a safety recall to replace these defective components with a permanent, structurally sound fix. I am submitting this complaint to urge the NHTSA to open a formal safety investigation into the 2024–2026 Honda Prologue drivetrain assemblies to compel a nationwide safety recall before an axle failure results in an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11761488 — an unverified report by a vehicle owner.
Bloomington, IN
UNKNOWN OR OTHER
The warning messages pop-up such as "One pedal Driving Unavailable. Use Brake for Stopping", "Auto-hold unavailable", and "adaptive cruise control temporarily unavailable " then parking sign with ranch sign turns on. And all the functions will be disable. I went to Honda dealer to fix the problem, all they said was Parking Brake Actuators. So they replace both left and right rear Brake Actuators. A week later same messages come on and recently I have new additional warning message on Dashboard. "Service Transmission Now Unable to shift soon", I went to honda dealer, of course there is no warning message show up then, so they cannot scan or nothing showed up on the scan. So they suggest that I kept driving until warning light stay on.
NHTSA complaint #11760721 — an unverified report by a vehicle owner.
Bloomington, IN
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The warning messages pop-up such as "One pedal Driving Unavailable. Use Brake for Stopping", "Auto-hold unavailable", and "adaptive cruise control temporarily unavailable " then parking sign with ranch sign turns on. And all the functions will be disable. I went to Honda dealer to fix the problem, all they said was Parking Brake Actuators. So they replace both left and right rear Brake Actuators. A week later same messages come on and recently I have new additional warning message on Dashboard. "Service Transmission Now Unable to shift soon", I went to honda dealer, of course there is no warning message show up then, so they cannot scan or nothing showed up on the scan. So they suggest that I kept driving until warning light stay on.
NHTSA complaint #11760721 — an unverified report by a vehicle owner.
The warning messages pop-up such as "One pedal Driving Unavailable. Use Brake for Stopping", "Auto-hold unavailable", and "adaptive cruise control temporarily unavailable " then parking sign with ranch sign turns on. And all the functions will be disable. I went to Honda dealer to fix the problem, all they said was Parking Brake Actuators. So they replace both left and right rear Brake Actuators. A week later same messages come on and recently I have new additional warning message on Dashboard. "Service Transmission Now Unable to shift soon", I went to honda dealer, of course there is no warning message show up then, so they cannot scan or nothing showed up on the scan. So they suggest that I kept driving until warning light stay on.
NHTSA complaint #11760721 — an unverified report by a vehicle owner.
University City, MO
WHEELS
clicking noise from CV axle. I took this to dealership (Mungenast St Louis Honda) multiple times in 2025-2026. Dealership advised that the problem was the CV axle(s), and Honda would not authorize repairs due to pending litigation and reports of current fixes not working
NHTSA complaint #11759374 — an unverified report by a vehicle owner.
University City, MO
UNKNOWN OR OTHER
clicking noise from CV axle. I took this to dealership (Mungenast St Louis Honda) multiple times in 2025-2026. Dealership advised that the problem was the CV axle(s), and Honda would not authorize repairs due to pending litigation and reports of current fixes not working
NHTSA complaint #11759374 — an unverified report by a vehicle owner.
Missouri City, TXCrash
SERVICE BRAKES
On XXX Me and my son were in [XXX] in one of the basement garages. Parked successfully the first time inching the vehicle forward without issues and stopping as needed. 2nd run, got into parking spot got close and stopped 1 foot away from wall. Attempted to inch forward, lightly and quickly tapping on accelerator to disengage auto hold/brake and move forward but car did not respond. Repeated the action, quickly and lightly tapped again no response, then all of a sudden car lurched forward, I jammed on the brakes with no response and car hit the wall. I have my 2024 Prologue at the Gillman Honda Body Shop and gave instructions to service advisor to pull data from my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11759424 — an unverified report by a vehicle owner.