2008 Hyundai Entourage problems

LATCHES/LOCKS/LINKAGES

The contact's cousin owns a 2008 Hyundai Entourage. The contact stated that while driving 60-65 MPH at nighttime under snowy and icy conditions, the hood flew open and struck and shattered the windshield. The vehicle was pulled over to the side of the road, and the hood was closed but failed to latch securely. The vehicle was driven to the residence, where the contact became aware that the hood pistons were bent, and other unknown hood assembly parts were damaged. Additionally, the owner informed the contact that prior to the failure, the hood needed to be closed with excessive force to latch securely. The vehicle was taken to Safelite Auto Glass, where the windshield was replaced. The contact related the failure to NHTSA Campaign Number: 16V843000 (Latches/Locks/Linkages). The dealer and the manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

NHTSA complaint #11722453 — an unverified report by a vehicle owner.

SUSPENSION

While I was driving the vehicle, the front lower left/driver's side control arm broke in half and caused me to lose control of the vehicle.

NHTSA complaint #11531744 — an unverified report by a vehicle owner.

SERVICE BRAKES

I had an appointment at the dealer for the recall only. Upon completion of scheduled appointment, I assumed the vehicle recall had been rectified. After my vehicle was at the dealership for several hours, the dealer did not complete the recall. The mechanic said the part was on backorder. They would contact me once it was in stock and available for installation. That was March 12, 2022 at Boch Hyundai in Norwood, Massachusetts. Information regarding recall is listed below: Manufacturer Recall Number 188 NHTSA Recall Number 20V061000

NHTSA complaint #11501545 — an unverified report by a vehicle owner.

SUSPENSION

The contact owns a 2008 Hyundai Entourage. The contact stated that while his daughter was driving 40 MPH, the steering wheel turned sideways as all four wheels remained straight. The ESC off warning light illuminated on the instrument panel. The contact's daughter was able to slowly drive the vehicle home despite the failure. The contact then test drove the vehicle and experienced the failure. The contact entered his driveway and noticed that the front driver’s side tire had detached from the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 13V556000 (Suspension) which he linked to the failure. The manufacturer had been notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 135,000.

NHTSA complaint #11478449 — an unverified report by a vehicle owner.

SUSPENSION:FRONT:CONTROL ARM

2008 HYUNDAI ENTOURAGE. CONSUMER IS SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS RELATED TO OPEN SAFETY RECALL. THE CONSUMER STATED WHILE DRIVING THE VEHICLE THE STEERING FAILED PULLING THE VEHICLE INTO ONCOMING TRAFFIC. AN AUTO MECHANICE ADVISED THAT THE FRONT AND LOWER CONTROL ARM BROKE AND WAS ON RECALL. THE CONSUMER DISCOVERED THE VEHICLE WAS NOT INCLUDED IN THE RECALL, BUT BELIEVED IT SHOULD HAVE BEEN.

NHTSA complaint #11433821 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE N/A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO PRIORITY HYUNDAI LOCATED AT 1499 S MILITARY HWY, CHESAPEAKE, VA 23320, TO BE REPAIRED. THE DEALER WAS UNABLE TO PROVIDE THE RECALL REPAIR DUE TO THE PARTS BEING THE INCORRECT PARTS. THE CONTACT STATED THAT A VIN SEARCH SHOWED NO OPEN RECALLS ON THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

NHTSA complaint #11384384 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHENEVER THEY WOULD MANEUVER THE VEHICLE WHILE PARKING, THERE WAS A SQUEALING SOUND COMING FROM THE WHEELS. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC TO REPLACE THE TIRES HOWEVER, THE CERTIFIED MECHANIC STATED THAT THE LOWER CONTROL ARMS HAD RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT HAD LEARNED FROM HYUNDAI OF PERRYVILLE (343 N PERRYVILLE RD, ROCKFORD, IL 61107; (815) 229-0089) THAT THE VEHICLE PREVIOUSLY RECEIVED A PROTECTIVE COATING ON THE LOWER CONTROL ARM TO PREVENT EXCESSIVE RUST IN 2014 UNDER NHTSA CAMPAIGN NUMBER: 13V556000 (SUSPENSION). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,227. INVALID VIN.

NHTSA complaint #11365967 — an unverified report by a vehicle owner.

SERVICE BRAKES

I RECEIVED AN IMPORTANT SAFETY RECALL FROM HYUNDAI IN REGARDS TO MY 2008 HYUNDAI ELANTRA AND 2008 HYUNDAI ENTOURAGE. THE RECALL NOTICE IS BELOW. MANUFACTURER RECALL NUMBER188 NHTSA RECALL NUMBER20V061000 RECALL STATUSRECALL INCOMPLETE SUMMARY HYUNDAI MOTOR AMERICA (HYUNDAI) IS RECALLING CERTAIN 2007-2010 ELANTRA AND2009-2011 ELANTRA TOURING VEHICLES. ON FEBRUARY 21, 2020 HYUNDAI EXPANDED THE RECALL TO INCLUDE 46,425 MODEL YEAR 2007-2008 ENTOURAGE AND 2007 SANTAFE VEHICLES. MOISTURE MAY ENTER THE ANTI-LOCK BRAKE (ABS) MODULE AND SAFETY RISK THE SUBJECT VEHICLES ARE EQUIPPED WITH AN ANTI-LOCK BRAKE SYSTEM ("ABS") MODULE THAT REMAINS ENERGIZED WHEN THE VEHICLE IS TURNED OFF. IF MOISTUREENTERS THE ELECTRICAL CIRCUIT OF THE ABS MODULE A SHORT CIRCUIT COULD GRADUALLY DEVELOP. A SPECIFIC CAUSALITY ALLOWING MOISTURE TO ENTER THE ABS MODULE ELECTRICAL CIRCUIT HAS NOT YET BEEN IDENTIFIED; HOWEVER, BECAUSE THE ABS MODULE IS CONTINUALLY POWERED, AN ELECTRICAL SHORT COULD DEVELOP EVEN WHILE THE VEHICLE IS TURNED OFF. REMEDY HYUNDAI WILL NOTIFY OWNERS, AND DEALERS WILL INSTALL A RELAY IN THE VEHICLE'S MAIN JUNCTION BOX TO PREVENT THE RISK OF AN ABS SHORT-CIRCUIT WHILE THE CAR IS TURNED OFF, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN APRIL 3, 2020. OWNERS MAY CONTACT HYUNDAI CUSTOMER SERVICE AT 1-855-371-9460. HYUNDAI'S NUMBER FOR THIS RECALL IS 188. I TOOK MY VEHICLE IN ON MAY 11, 2020 FOR THE RECALL REPAIR. LAIRD NOLLER HYUNDAI OF LAWRENCE, KS STATED THAT THEY DID NOT HAVE THE PROPER PART TO COMPLETE THE REPAIR. THEY KEPT MY VAN FOR SAFETY REASONS AND GAVE ME A LOANER VEHICLE. ON MAY 28, 2020 WE RECEIVED A PHONE CALL FROM THE DEALER STATING THAT THE VAN WAS NOT FIXED AND THAT THEY WOULD NOT BE REPAIRING THE VEHICLE.

NHTSA complaint #11326444 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THE REAR SLIDING DOORS DO NOT OPEN. THEY ONLY OPEN FROM THE OUTSIDE. IF A PERSON IS SITTING IN THE REAR OF THE VEHICLE AND TRIES TO EXIT, THEY CAN NOT GET OUT OF THE VEHICLE UNLESS OPENED FROM THE OUTSIDE LATCH. ONLY WHEN PARKED EXITING THE VEHICLE

NHTSA complaint #11320016 — an unverified report by a vehicle owner.

SEATS

WHEN I STEPPED ON THE GAS FROM A STOP AT A RED LIGHT THE ENGINE STARTED RACING AND THE THROTTLE STUCK.THE ENGINE WOULDN'T STOP RACING SO I HAD TO TURN THE KEY OFF TO GET IT TO STOP. PRETTY SCARY. A SECONDARY ISSUE IS THAT THE REAR PASSENGER SEAT WILL NOT FLIP UP. IT'S LOCKED IN PLACE.

NHTSA complaint #11310993 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

WHEN I STEPPED ON THE GAS FROM A STOP AT A RED LIGHT THE ENGINE STARTED RACING AND THE THROTTLE STUCK.THE ENGINE WOULDN'T STOP RACING SO I HAD TO TURN THE KEY OFF TO GET IT TO STOP. PRETTY SCARY. A SECONDARY ISSUE IS THAT THE REAR PASSENGER SEAT WILL NOT FLIP UP. IT'S LOCKED IN PLACE.

NHTSA complaint #11310993 — an unverified report by a vehicle owner.

SUSPENSION

BACKING OUT OF MY DRIVEWAY AND MY VAN STARTED MAKING A LOUD THUMPING NOISE. I WAS NOT ABLE TO GO FORWARD OR IN REVERSE. LOOKED UNDERNEATH AND FOUND THE DRIVER'S SIDE LOWER CONTROL ARM CORRODED AND DISINTEGRATED, AND THE AXEL HAD COME OUT OF THE TRANSMISSION. THERE WAS A RECALL IN 2014 FOR CORROSION BUT ALL THEY DID WAS SPRAY SOMETHING ON THAT WAS SUPPOSED TO PROTETCT IT. IT DID NOT WORK. IF I HAD BEEN ANYWHERE OTHER THAN MY DRIVEWAY IT COULD HAVE BEEN AN EXTREMELY BAD SITUATION AS I LOST CONTROL OF MY STEERING. I HAD IT TOWED TO THE DEALER TODAY AND THEY WANT $878 TO REPLACE THE TWO CONTROL ARMS (WITH AFTER-MARKET PARTS).

NHTSA complaint #11270025 — an unverified report by a vehicle owner.

WHEELS

WHILE TURNING LEFT AT AN INTERSECTION, I HEARD A LOUD BANG AND LOST STEERING CONTROL. I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED FOR A TOW TO MY MECHANIC. THE PASSENGER SIDE FRONT WHEEL WAS DISPLACED, THE 2 FRONT WHEELS WERE NOT PARALLEL AND THE WHEEL HAD HIT THE FRONT BUMPER COVER CAUSING IT TO COME LOOSE. THE TOW DRIVER NOTED THAT THE LOWER CONTROL ARM SNAPPED. FRONT PASSENGER WHEEL WAS HITTING THE FRONT BUMPER COVER AS IT WAS PULLED ONTO THE FLAT BED. I CALLED HYUNDAI CORP AND LOCAL DEALER ON FOLLOWING DAY (MONDAY). I TRIED TO GET DIRECTION REGARDING INSPECTION OF VEHICLE. SINCE AN ADDITIONAL TOW COULD CAUSE MORE DAMAGE; I ASKED IF HYUNDAI COULD INSPECT AT THE LOCAL SHOP. I COULD NOT GET ANY DIRECTION ON HOW TO GET THE CAR INSPECTED. ON THE 3RD CALL I WAS ADVISED THAT SAFETY RECALLS ARE ONLY COVERED FOR 1 YEAR AFTER THE RECALL SERVICE. WHEN I ASKED IF I NEEDED TO CONTACT NHTSA, JACK INDICATED THAT SINCE I MENTIONED NHTSA HE IS REQUIRED TO PASS THE CASE TO A SR HYUNDAI REPRESENTATIVE AND THAT I WOULD RECEIVE A RESPONSE VERY SOON. I HAVE NOT RECEIVED ANY RETURN CALL OR OTHER COMMUNICATION FROM ANYONE AT HYUNDAI CORP OR THE LOCAL DEALER. THE ATTACHED PICS SHOW THE FRONT PASSENGER SIDE LOWER CONTROL ARM CORROSION AND FAILURE. THE RECALL SERVICE PERFORMED IN 2014 WAS OBVIOUSLY NOT ADEQUATE. THE SUDDEN LOSS OF CONTROL WAS A HORRIFYING FEELING. I AM HOPEFUL THAT NHTSA WILL TAKE APPROPRIATE ACTION SO THAT OTHERS ARE NOT CONTINUED TO BE PUT IN PERIL. I UNDERSTAND THERE HAVE BEEN NUMEROUS OTHER OCCURRENCES OF LOWER CONTROL ARM FAILURE IN VEHICLES THAT WERE SERVICED UNDER THE RECALL. NOTE THAT MY VEHICLE WAS SERVICED FOR THE RECALL AT FREEHOLD HYUNDAI SHORTLY AFTER I RECEIVED NOTICE.

NHTSA complaint #11265516 — an unverified report by a vehicle owner.

STEERING

WHILE TURNING LEFT AT AN INTERSECTION, I HEARD A LOUD BANG AND LOST STEERING CONTROL. I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED FOR A TOW TO MY MECHANIC. THE PASSENGER SIDE FRONT WHEEL WAS DISPLACED, THE 2 FRONT WHEELS WERE NOT PARALLEL AND THE WHEEL HAD HIT THE FRONT BUMPER COVER CAUSING IT TO COME LOOSE. THE TOW DRIVER NOTED THAT THE LOWER CONTROL ARM SNAPPED. FRONT PASSENGER WHEEL WAS HITTING THE FRONT BUMPER COVER AS IT WAS PULLED ONTO THE FLAT BED. I CALLED HYUNDAI CORP AND LOCAL DEALER ON FOLLOWING DAY (MONDAY). I TRIED TO GET DIRECTION REGARDING INSPECTION OF VEHICLE. SINCE AN ADDITIONAL TOW COULD CAUSE MORE DAMAGE; I ASKED IF HYUNDAI COULD INSPECT AT THE LOCAL SHOP. I COULD NOT GET ANY DIRECTION ON HOW TO GET THE CAR INSPECTED. ON THE 3RD CALL I WAS ADVISED THAT SAFETY RECALLS ARE ONLY COVERED FOR 1 YEAR AFTER THE RECALL SERVICE. WHEN I ASKED IF I NEEDED TO CONTACT NHTSA, JACK INDICATED THAT SINCE I MENTIONED NHTSA HE IS REQUIRED TO PASS THE CASE TO A SR HYUNDAI REPRESENTATIVE AND THAT I WOULD RECEIVE A RESPONSE VERY SOON. I HAVE NOT RECEIVED ANY RETURN CALL OR OTHER COMMUNICATION FROM ANYONE AT HYUNDAI CORP OR THE LOCAL DEALER. THE ATTACHED PICS SHOW THE FRONT PASSENGER SIDE LOWER CONTROL ARM CORROSION AND FAILURE. THE RECALL SERVICE PERFORMED IN 2014 WAS OBVIOUSLY NOT ADEQUATE. THE SUDDEN LOSS OF CONTROL WAS A HORRIFYING FEELING. I AM HOPEFUL THAT NHTSA WILL TAKE APPROPRIATE ACTION SO THAT OTHERS ARE NOT CONTINUED TO BE PUT IN PERIL. I UNDERSTAND THERE HAVE BEEN NUMEROUS OTHER OCCURRENCES OF LOWER CONTROL ARM FAILURE IN VEHICLES THAT WERE SERVICED UNDER THE RECALL. NOTE THAT MY VEHICLE WAS SERVICED FOR THE RECALL AT FREEHOLD HYUNDAI SHORTLY AFTER I RECEIVED NOTICE.

NHTSA complaint #11265516 — an unverified report by a vehicle owner.

SUSPENSION

WHILE TURNING LEFT AT AN INTERSECTION, I HEARD A LOUD BANG AND LOST STEERING CONTROL. I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED FOR A TOW TO MY MECHANIC. THE PASSENGER SIDE FRONT WHEEL WAS DISPLACED, THE 2 FRONT WHEELS WERE NOT PARALLEL AND THE WHEEL HAD HIT THE FRONT BUMPER COVER CAUSING IT TO COME LOOSE. THE TOW DRIVER NOTED THAT THE LOWER CONTROL ARM SNAPPED. FRONT PASSENGER WHEEL WAS HITTING THE FRONT BUMPER COVER AS IT WAS PULLED ONTO THE FLAT BED. I CALLED HYUNDAI CORP AND LOCAL DEALER ON FOLLOWING DAY (MONDAY). I TRIED TO GET DIRECTION REGARDING INSPECTION OF VEHICLE. SINCE AN ADDITIONAL TOW COULD CAUSE MORE DAMAGE; I ASKED IF HYUNDAI COULD INSPECT AT THE LOCAL SHOP. I COULD NOT GET ANY DIRECTION ON HOW TO GET THE CAR INSPECTED. ON THE 3RD CALL I WAS ADVISED THAT SAFETY RECALLS ARE ONLY COVERED FOR 1 YEAR AFTER THE RECALL SERVICE. WHEN I ASKED IF I NEEDED TO CONTACT NHTSA, JACK INDICATED THAT SINCE I MENTIONED NHTSA HE IS REQUIRED TO PASS THE CASE TO A SR HYUNDAI REPRESENTATIVE AND THAT I WOULD RECEIVE A RESPONSE VERY SOON. I HAVE NOT RECEIVED ANY RETURN CALL OR OTHER COMMUNICATION FROM ANYONE AT HYUNDAI CORP OR THE LOCAL DEALER. THE ATTACHED PICS SHOW THE FRONT PASSENGER SIDE LOWER CONTROL ARM CORROSION AND FAILURE. THE RECALL SERVICE PERFORMED IN 2014 WAS OBVIOUSLY NOT ADEQUATE. THE SUDDEN LOSS OF CONTROL WAS A HORRIFYING FEELING. I AM HOPEFUL THAT NHTSA WILL TAKE APPROPRIATE ACTION SO THAT OTHERS ARE NOT CONTINUED TO BE PUT IN PERIL. I UNDERSTAND THERE HAVE BEEN NUMEROUS OTHER OCCURRENCES OF LOWER CONTROL ARM FAILURE IN VEHICLES THAT WERE SERVICED UNDER THE RECALL. NOTE THAT MY VEHICLE WAS SERVICED FOR THE RECALL AT FREEHOLD HYUNDAI SHORTLY AFTER I RECEIVED NOTICE.

NHTSA complaint #11265516 — an unverified report by a vehicle owner.

SERVICE BRAKES

TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. WHEN DEPRESSING THE BRAKE PEDAL, IT TRAVELED ALL THE WAY DOWN TO THE FLOORBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

NHTSA complaint #11195394 — an unverified report by a vehicle owner.

STRUCTURE:BODY:DOOR

TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE REAR SLIDING DOORS OPERATED INDEPENDENTLY. THE FAILURE OCCURRED WITHOUT WARNING. PRESTIGE AUTO MART (288 BROADWAY, TAUNTON, MA) WAS CONTACTED, BUT STATED THAT THEY DO NOT REPAIR DOORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT PROVIDED.

NHTSA complaint #11130169 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE REAR SLIDING DOORS OPERATED INDEPENDENTLY. THE FAILURE OCCURRED WITHOUT WARNING. PRESTIGE AUTO MART (288 BROADWAY, TAUNTON, MA) WAS CONTACTED, BUT STATED THAT THEY DO NOT REPAIR DOORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT PROVIDED.

NHTSA complaint #11130169 — an unverified report by a vehicle owner.

STRUCTURE:BODY

DRIVERS SLIDING DOOR WILL NOT LATCH COMPLETELY WHEN IT CLOSES. YOU HAVE TO OPEN AND CLOSE DOOR A FEW TIMES AND THEN IT MAY LATCH WORRIED DOOR MIGHT OPEN WHILE DRIVING AND NOT SURE IF THERE WAS EVER A RECALL THAT WAS MISSED ON THIS VAN. THE VEHICLE WAS IN MOTION WHEN THIS OCCURRED

NHTSA complaint #11128538 — an unverified report by a vehicle owner.