35 of the
453 complaints filed about the Hyundai Entourage
are about the braking system —
8% of everything owners reported.
The worst model year for it is 2007.
The contact owned a 2007 Hyundai Entourage. The contact stated that while driving at an undisclosed speed, another driver alerted her that there were flames coming from underneath the vehicle. The ABS warning light was illuminated. The contact pulled over and exited the vehicle while it caught fire. No injury was sustained. The fire department arrived on the scene and extinguished the fire. The contact was not aware if there were fire department and police reports filed. The vehicle was towed to her sister's residence and was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure and confirmed that the VIN was included in NHTSA Campaign Number: 20V061000 (Service Brakes, Hydraulic). The failure mileage was approximately 207,000. The VIN was unavailable.
NHTSA complaint #11514152 — an unverified report by a vehicle owner.
I had an appointment at the dealer for the recall only. Upon completion of scheduled appointment, I assumed the vehicle recall had been rectified. After my vehicle was at the dealership for several hours, the dealer did not complete the recall. The mechanic said the part was on backorder. They would contact me once it was in stock and available for installation. That was March 12, 2022 at Boch Hyundai in Norwood, Massachusetts. Information regarding recall is listed below: Manufacturer Recall Number 188 NHTSA Recall Number 20V061000
NHTSA complaint #11501545 — an unverified report by a vehicle owner.
ARE DOORS FLY OPEN DRIVING DOWN FREEWAY. DOORS DON'T CLOSE OR LATCH HALF THE TIME AND ARE BATTERY AND ALTERNATOR LIGHT CONSTANTLY COMES ON AND BATTERY AND ALTERNATOR IS GOOD HAD THEM TESTED. U ASK FOR A DATE AND ONLY LET US PUT ONE DATE IN THIS HAPPENS SO OFTEN WE'RE SCARED TO EVEN OPEN DRIVERS SIDE SLIDING DOOR. AND SOMETHING WRONG WITH THE BRAKES
NHTSA complaint #11403426 — an unverified report by a vehicle owner.
I WAS TAKING MY FAMILY FOR SHOPPING, AND AFTER MY KIDS (5 KIDS) WERE SEATED IN THE CAR AND MAKING SURE THE SEAT BELTS WAS WORN. I WALKED TO THE DRIVER DOOR TO START THE CAR AND DRIVE TO THE DESTINATION; A THICK WHITE SMOKE WAS COMING OUT OF UNDERNEATH THE ENGINE HOOD EVEN THOUGH THE CAR'S ENGINE WAS STILL OFF! I WAS SHOCKED AND DIDN'T KNOW WHAT TO DO FIRST! SHOULD I SAFE MY FAMILY AND HELP THE KIDS TO RUN OUT OF THE CAR OR CHECK THE CAUSE OF THE FIRE! SINCE I AM AN ELECTRICAL ENGINEERING AND HAVE EXPERIENCE WITH CARS, I KNEW THE PROBLEM WAS AN ELECTRICAL PROBLEM AND IF I UNPLUG THE BATTERY THIS SHOULD SOLVE THE PROBLEM FASTER! WITH A LOT OF SMOKE, I WAS ABLE TO UNPLUG THE CABLES OF THE BATTERY. THEN, I DID HELP MY KIDS TO GET OUT OF THE VAN' THEY WERE VERY SCARED AND DIDN'T KNOW WHAT TO DO AND HOW TO HELP! I CHECKED ON THE CAR AND I DID FIND THE SMOKE WAS LESS AND AFTER COUPLE MINUTES STOPPED COMPLETELY. SITUATION COULD BE WORSE THAN THAT, THE VAN WAS FULL OF GAS PARKED IN MIDDLE OF OTHER 4 CARS, 15 FT FROM OUR HOMES. I DID SEE THE ANTI-LOCK BRAKE (ABS) MODULE WAS BURNED-OUT! I DID ORDER A USED ABS MODULE FROM EBAY (SEE ATTACHED FILE) AND REPLACED THE OLD ONE. UNFORTUNATELY, IT DID NOT WORK! MANY LIGHTS IN THE DASHBOARD APPEARED (BREAK, ABS, ENGINE) AND LOST SOME FUNCTIONS OF THE DRIVING LIKE CRUISE AND SMOOTH ENGINE SOUND! AFTER VISITING MANY LOCAL REPAIRERS, I DID CALL THE LOCAL DEALER AND ASKED FOR NEW MODULE AND GOT QUOTE ON NEW ABS MODULE (PART ONLY COSTS ABOUT $2500). AFTER ABOUT A MONTH FROM THE ACCIDENT DAY, I RECEIVED A RECALL LETTER FROM HYUNDAI COMPANY IN USA WITH TWO RECALLS IN WHICH ONE OF THEM SAID ABS MODULE MAY SHORT CIRCUIT AN ELECTRICAL SHORT WITHIN THE ABS MODULE MAY CAUSE AN ENGINE COMPARTMENT FIRE, EVEN WHEN THE CAR IS TURNED OFF, INCREASING THE RISK OF AN INJURY. CONTACTED THE COMPANY BUT THEY DID NOT SOLVE MY PROBLEMS.
NHTSA complaint #11394368 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE N/A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO PRIORITY HYUNDAI LOCATED AT 1499 S MILITARY HWY, CHESAPEAKE, VA 23320, TO BE REPAIRED. THE DEALER WAS UNABLE TO PROVIDE THE RECALL REPAIR DUE TO THE PARTS BEING THE INCORRECT PARTS. THE CONTACT STATED THAT A VIN SEARCH SHOWED NO OPEN RECALLS ON THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
NHTSA complaint #11384384 — an unverified report by a vehicle owner.
2007 HYUNDAI ENTOURAGE. CONSUMER WRITES IN REGARDS TO ABS MODULES SAFETY RECALL. *LD THE CONSUMER STATED WHEN ATTEMPTING TO HAVE A RECALL REPAIR COMPLETED THE DEALER CHARGED A DIAGNOSTIC FEE. THE CONSUMER STATED WHILE THE KEY IS NOT IN THE VEHICLE, THE LOCKS WOULD CLICK LOCKED AND UNLOCKED, THE HEADLIGHTS AND DASHLIGHT TURN ON AND OFF, AND WINDOWS ROLL UP AND DOWN. THE EMERGENCY BRAKE SYSTEM LIGHT WAS ILLUMINATED. A BURNING SCENT CAME FROM THE VEHICLE.
NHTSA complaint #11349485 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC) AT HERB CHAMBERS HONDA OF SEEKONK LOCATED AT 185 TAUNTON AVE RTE. 44, SEEKONK, MA 02771, 508 366 7880. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE STARTED SLOWLY WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE MECHANIC CLEARED THE UNKNOWN WARNING LIGHTS. THE CONTACT STATED THAT THE FAILURE PERSISTED. ADDITIONALLY, THE KEY BECAME HOT AFTER IT WAS INSERTED IN THE IGNITION. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 123,800.
NHTSA complaint #11340621 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IN HER DRIVEWAY, SHE WENT OUTSIDE AND NOTICED SMOKE COMING FROM THE UNDER THE HOOD. THE STATED THAT SHE AND FAMILY MEMBERS ATTEMPTED TO EXTINGUISH THE FIRE WITH HOSES AS FLAMES WERE SEEN COMING FROM UNDER THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE AND POLICE DEPARTMENT REPORTS WERE FILED. NO INJURIES SUSTAINED. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE FIRE DEPARTMENT. THE INSURANCE COMPANY WAS CONTACTED BUT HAS NOT SEEN THE VEHICLE AS OF YET. A LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE CONTACT REFERRED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS APPROXIMATELY 104,000. *LN CONSUMER STATED THERE IS A RECALL ON IT #188.
NHTSA complaint #11330039 — an unverified report by a vehicle owner.
I RECEIVED AN IMPORTANT SAFETY RECALL FROM HYUNDAI IN REGARDS TO MY 2008 HYUNDAI ELANTRA AND 2008 HYUNDAI ENTOURAGE. THE RECALL NOTICE IS BELOW. MANUFACTURER RECALL NUMBER188 NHTSA RECALL NUMBER20V061000 RECALL STATUSRECALL INCOMPLETE SUMMARY HYUNDAI MOTOR AMERICA (HYUNDAI) IS RECALLING CERTAIN 2007-2010 ELANTRA AND2009-2011 ELANTRA TOURING VEHICLES. ON FEBRUARY 21, 2020 HYUNDAI EXPANDED THE RECALL TO INCLUDE 46,425 MODEL YEAR 2007-2008 ENTOURAGE AND 2007 SANTAFE VEHICLES. MOISTURE MAY ENTER THE ANTI-LOCK BRAKE (ABS) MODULE AND SAFETY RISK THE SUBJECT VEHICLES ARE EQUIPPED WITH AN ANTI-LOCK BRAKE SYSTEM ("ABS") MODULE THAT REMAINS ENERGIZED WHEN THE VEHICLE IS TURNED OFF. IF MOISTUREENTERS THE ELECTRICAL CIRCUIT OF THE ABS MODULE A SHORT CIRCUIT COULD GRADUALLY DEVELOP. A SPECIFIC CAUSALITY ALLOWING MOISTURE TO ENTER THE ABS MODULE ELECTRICAL CIRCUIT HAS NOT YET BEEN IDENTIFIED; HOWEVER, BECAUSE THE ABS MODULE IS CONTINUALLY POWERED, AN ELECTRICAL SHORT COULD DEVELOP EVEN WHILE THE VEHICLE IS TURNED OFF. REMEDY HYUNDAI WILL NOTIFY OWNERS, AND DEALERS WILL INSTALL A RELAY IN THE VEHICLE'S MAIN JUNCTION BOX TO PREVENT THE RISK OF AN ABS SHORT-CIRCUIT WHILE THE CAR IS TURNED OFF, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN APRIL 3, 2020. OWNERS MAY CONTACT HYUNDAI CUSTOMER SERVICE AT 1-855-371-9460. HYUNDAI'S NUMBER FOR THIS RECALL IS 188. I TOOK MY VEHICLE IN ON MAY 11, 2020 FOR THE RECALL REPAIR. LAIRD NOLLER HYUNDAI OF LAWRENCE, KS STATED THAT THEY DID NOT HAVE THE PROPER PART TO COMPLETE THE REPAIR. THEY KEPT MY VAN FOR SAFETY REASONS AND GAVE ME A LOANER VEHICLE. ON MAY 28, 2020 WE RECEIVED A PHONE CALL FROM THE DEALER STATING THAT THE VAN WAS NOT FIXED AND THAT THEY WOULD NOT BE REPAIRING THE VEHICLE.
NHTSA complaint #11326444 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. WHEN DEPRESSING THE BRAKE PEDAL, IT TRAVELED ALL THE WAY DOWN TO THE FLOORBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
NHTSA complaint #11195394 — an unverified report by a vehicle owner.
TAKATA RECALL MY BRAKE LIGHT SWITCH IT'S NOT WORKING I WAS DRIVING AND WHEN I STOP TO GET SOMETHING I PARKED AND TURN OFF THE VAN THAT IS WHEN I SEE THAT
NHTSA complaint #11171255 — an unverified report by a vehicle owner.
MY WIFE DRIVES A 2007 ENTOURAGE SE THAT CURRENTLY HAS 96,000 MILES ON IT. A SHORT TIME AGO THE BRAKE PEDAL GOT 'SOFT' OR WHAT SOME PEOPLE MIGHT CALL 'SPONGY' OR "MUSHY" ACCOMPANIED WITH GRADUAL 'LEAK DOWN'OR "FADING" OF THE BRAKE PEDAL. AS THIS IS NORMALLY A SYMPTOM OF A FAILING MASTER CYLINDER, I REPLACED THE MASTER CYLINDER. THIS DID NOTHING TO SOLVE THE PROBLEM. NEXT, I REPLACED THE REAR BRAKE PADS (ALTHOUGH THEY WERE PROBABLY ONLY HALF WORN) TO PUSH MORE FLUID BACK INTO THE RESERVOIR IN HOPES IT WOULD 'TIGHTEN UP' THE PEDAL FEEL. THIS ALSO DID NOT IMPROVE THE SITUATION. THE FRONT BRAKE PADS ARE RELATIVELY RECENT AND NOT IN NEED OF REPLACEMENT. I NEXT TOOK THE VEHICLE TO A DEALERSHIP FOR DIAGNOSIS. THE DEALERSHIP INDICATED THAT WHAT I WAS EXPERIENCING WAS A FAILURE OF THE ABS MODULE (PUMP AND CONTROL UNIT) THAT THEY DON'T SEE VERY OFTEN. BASED ON THE DEALERSHIP ADVICE, I REPLACED THE ABS MODULE. THIS HAD NO EFFECT ON THE PROBLEM. IN A FINAL EFFORT, I REPLACED THE VACUUM BOOSTER WHICH ALSO DID NOTHING TO CORRECT THE SITUATION. AFTER EACH OF THESE REPAIR EFFORTS THE BRAKES WERE BLED MANUALLY AND WITH THE "AUTO BLEED" FUNCTION OF A SCAN TOOL. NOTE THAT THERE ARE NO ABS, EBD OR ETC DIAGNOSTIC CODES PRESENT IN THE VEHICLES DIAGNOSTIC SYSTEM. I'VE COME TO REALIZE IS THE VAN IS BASICALLY "UNREPAIRABLE" BY MERE MORTALS. PERHAPS A KIA/HUNDAI VEHICLE BRAKING SYSTEM DESIGNER WITH ALL THE TIME IN THE WORLD, FOLLOWING THE 143 PAGES OF BRAKE SYSTEM DIAGNOSTICS PRESENT IN THE 2006-2007 SERVICE MANUAL MIGHT STUMBLE ON A SOLUTION BUT I DON'T KNOW ANYONE LIKE THAT. THUS, IT APPEARS THAT I'M GOING TO HAVE TO DONATE THIS VEHICLE TO A CHARITY FOR THE TAX WRITEOFF WITH FULL DISCLOSE THAT I WOULD NOT RECOMMEND IT BE DRIVEN IN IT'S CURRENT CONDITION. THIS IS A REAL SHAME AS WE'VE HAD THIS VAN FOR 10 YEARS SINCE IT'S 2008 PURCHASE AND IT LOOKS GREAT INSIDE AND OUT.
NHTSA complaint #11152279 — an unverified report by a vehicle owner.
WHEN APPROACHING CROSS TRAFFIC ON A BUSY STATE HIGHWAY FROM A BUSINESS PARKING LOT AT LOW SPEED, MY 2007 HYUNDAI ENTOURAGE EXPERIENCED A SUDDEN UNINTENTIONAL ACCELERATION (SUA) AND WAS UNABLE TO BE STOPPED ON DRY PAVEMENT. EVEN THOUGH THE FOOT BRAKE WAS DEPRESSED WITH AS MUCH FORCE AS POSSIBLE, THE VEHICLE WAS SLOWED BUT STILL UNCONTROLLABLY MOVED INTO CROSS TRAFFIC WITHOUT MY OPPORTUNITY TO STOP AND PREPARE FOR CLEAR AND SAFE ENTRY ONTO THE HIGHWAY. THE ONCOMING DRIVER FROM THE LEFT, ALTHOUGH NOT ABLE TO STOP WHILE SOUNDING HIS HORN, SWERVED TO THE LEFT AHEAD OF MY VEHICLE THEREBY AVOIDING A BROAD-SIDE COLLISION WITH MY VEHICLE. SPEED LIMIT ON THIS STRAIGHT SECTION OF ROAD WAS 45 MPH AND MY CAR WAS STILL MOVING STRAIGHT AHEAD AT A 'WALKING PACE' BUT STILL UNSTOPPABLE. MY CAR NARROWLY MISSED COLLIDING WITH THE VEHICLE THAT WAS PASSING IN FRONT OF ME TO AVOID THE BROAD-SIDE COLLISION. AFTER THE CAR PASSED IN FRONT OF MY VEHICLE, I HAD MAYBE 12 FEET UNTIL HITTING THE GUARD RAIL UNLESS I TURNED SHARPLY LEFT WHICH I DID. ONCE HEADING LEFT ON THE HIGHWAY IN THE PROPER LANE, THE SUA ENDED ON IT OWN. THE ENTIRE EVENT WAS OVER IN JUST SECONDS. FORTUNATELY THERE WERE NO COLLISIONS AND NO INJURIES. NEVERTHELESS, THIS SUA REPRESENT A DANGEROUS SAFETY CONCERN WHICH WAS REPORTED TO HYUNDAI USA.
NHTSA complaint #11149484 — an unverified report by a vehicle owner.
I WAS DRIVING THE SPEED LIMIT WHEN ALL OF SUDDEN MY HOOD FLEW UP, SMASHED MY WINDSHIELD, THANK GOD I WAS ABLE TO PULL OVER AND NO ONE WAS HURT BUT, MY HOOD WAS CRUNCHED AND MY WINDSHIELD SHATTERED, SET UP AN APPT. WITH HYUNDAI DEALERSHIP AS THEY TOLD ME THE LATCH FOR HOOD HAD BEEN RECALLED. ON MY WAY HOME STOPPED FOR GAS, PULLED IN BEHIND A MAN WITH HIS YOUNG CHILD IN A CAR SEAT WHEN THE VAN JUST STARTED TO ACCELERATE, I COULDN'T STOP, EVEN HOLDING BOTH FEET ON THE BRAKE PEDDLE, MY HUSBAND REACHED OVER AND TURNED THE VAN OFF. WE SLAMMED INTO THE BACK OF THE CAR WITH THE BABY IN IT, AGAIN, THANK GOD NO ONE WAS HURT BUT HAD THESE BEEN DIFFERENT CIRCUMSTANCES WHO KNOWS WHAT WOULD HAVE HAPPENED. HAVE NO IDEA WHAT CAUSED THE VAN TO ACCELERATE, AND AM REALLY AFRAID OF DRIVING NOW.
NHTSA complaint #10948921 — an unverified report by a vehicle owner.
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
NHTSA complaint #10761162 — an unverified report by a vehicle owner.
DRIVING A 2007 HYUNDAI ENTOURAGE VAN ON THE MORNING OF DECEMBER 30, 2011 WE CAME TO A STOP FOR A RED LIGHT. MY FOOT WAS STILL ON THE BRAKE PEDAL WHEN TWO SECONDS LATER WE WERE REARED ENDED BY ANOTHER VEHICLE THAT WAS TRAVELING AT APPROXIMATELY 45-50 MPH. MY SPOUSE AND I EXPERIENCED SEVERE WHIPLASH. THE DRIVER OF THE VEHICLE THAT CRASHED INTO US CLAIMED SHE NEVER SAW OUR STOP LIGHTS. AFTER THE INCIDENT, I DISCOVERED THERE WERE TWO RECALLS FOR OUR VAN (06V356000 & 09V122000) RELATED TO INTERMITTENT BRAKE LIGHT SWITCHES. WE PURCHASED THE ENTOURAGE IN 2009, BUT NEVER WAS TOLD OR NOTIFIED OF EITHER RECALL. ALTHOUGH THE OTHER DRIVER WAS A FAULT, I BELIEVE THAT SHE MAY HAVE BEEN TELLING THE TRUTH ABOUT NOT SEEING THE BRAKE LIGHTS. THERE ARE OTHER RECALLS ON THE 2007 HYUNDAI ENTOURAGE SINCE THEN (13V113000 AND 13V556000) BUT WE RECEIVED A NOTICE OF EITHER. I PLAN TO SUBMIT A SEPARATE COMPLAINT REGARDING THE OTHER RECALLS ISSUES. WHAT WORRIES ME IS THAT WERE ARE NOT TOLD ABOUT OR RECEIVE RECALL NOTICES OR DEFECTIVE PART ISSUES. I'M GUESSING THAT NHTSA/ODI WOULD RECEIVE MORE COMPLAINTS, BUT PEOPLE ARE NOT AWARE OF THE SHADY NON-DISCLOSURE PRACTICES OF DEALERSHIPS. THERE ARE OTHER ISSUES THAT I HAVEN'T SUBMITTED, BUT WILL TALK WITH YOU ABOUT IF YOU SO DESIRE.
NHTSA complaint #10593440 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH ATTEMPTING A LEFT TURN, HE HEARD AN ABNORMAL KNOCKING SOUND. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE FRAME WAS RUSTED. THE CONTACT ALSO STATED THAT THE BRAKE LIGHTS WOULD NOT ACTIVATE. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHERE THEY STATED THAT THE STRUTS, FRAME AND CONTROL ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 180,808.
NHTSA complaint #10566240 — an unverified report by a vehicle owner.