39 of the
453 complaints filed about the Hyundai Entourage
are about the doors, latches and locks —
9% of everything owners reported.
The worst model year for it is 2007.
The contact's cousin owns a 2008 Hyundai Entourage. The contact stated that while driving 60-65 MPH at nighttime under snowy and icy conditions, the hood flew open and struck and shattered the windshield. The vehicle was pulled over to the side of the road, and the hood was closed but failed to latch securely. The vehicle was driven to the residence, where the contact became aware that the hood pistons were bent, and other unknown hood assembly parts were damaged. Additionally, the owner informed the contact that prior to the failure, the hood needed to be closed with excessive force to latch securely. The vehicle was taken to Safelite Auto Glass, where the windshield was replaced. The contact related the failure to NHTSA Campaign Number: 16V843000 (Latches/Locks/Linkages). The dealer and the manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
NHTSA complaint #11722453 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC), 13V555000 (AIR BAGS) AND 16V843000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO HYUNDAI ON PERRYVILLE (343 N. PERRYVILLE RD, ROCKFORD, IL 61107) AND WAS REJECTED TO BE SERVICE DUE TO THE PARTS NOT BEING AVAILABLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP SIGN, THE VEHICLE MADE AN ABNORMALLY LOUD NOISE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 150,802. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11350875 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 45 MPH, THE REAR PASSENGER DOOR INADVERTENTLY OPENED. THE VEHICLE WAS TAKEN TO TAYLOR HYUNDAI OF PERRYSBURG (12681 ECKEL JUNCTIONS RD, PERRYSBURG, OH 4355, 413-931-8000) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11111919 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE HOOD FLEW UP AND SLAMMED AND SHATTERED THE WINDSHIELD WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S OFFICE. THE VEHICLE WAS THEN TAKEN TO CURRY HYUNDAI (3040 E MAIN ST, CORTLANDT MANOR, NY 10567, 914-930-3700) WHERE THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: (LATCHES/LOCKS/LINKAGES). THE TECHNICIAN INFORMED THE CONTACT TO CALL THE MANUFACTURER FOR A REPAIR AUTHORIZATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, PROVIDED A CASE NUMBER, AND PROMISED TO FOLLOW-UP WITH THE CONTACT; HOWEVER, THE CONTACT WAS NOT CALLED BACK BY THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000. *TT UPDATED 9/20/18
NHTSA complaint #11093674 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 45 MPH, THE HOOD OPENED INDEPENDENTLY AND SHATTERED THE VEHICLE'S WINDSHIELD. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A BODY SHOP AND REPAIRED. WHILE DRIVING 45 MPH, THE HOOD OPENED INDEPENDENTLY AGAIN AND SHATTERED THE WINDSHIELD. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP, BUT WAS NOT REPAIRED. THE VEHICLE WAS THEN TOWED TO TERRY REID HYUNDAI (816 JOE FRANK HARRIS PKWY SE, CARTERSVILLE, GA 30120) WHERE THE DEALER STATED THAT THE INCIDENT WAS DUE TO DRIVER NEGLIGENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND SENT AN INVESTIGATOR, WHO ALSO STATED THAT THE INCIDENTS WERE DUE TO DRIVER NEGLIGENCE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V843000 (LATCHES/LOCKS/LINKAGES). THE CONTACT HAD NOT TAKEN THE VEHICLE TO BE REPAIRED AFTER RECEIVING THE RECALL NOTIFICATION. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
NHTSA complaint #10995102 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE THE VEHICLE WAS AT THE DEALER BEING REPAIRED PER A RECALL FOR THE HOOD LATCH, THE CONTACT WAS INFORMED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE DEALER WOULD NOT PERFORM THE RECALL REPAIR. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THE RECALL WAS EXPIRED. THE MANUFACTURER OPENED CASE NUMBER: 10003703. THE NHTSA CAMPAIGN NUMBERS WERE NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10969337 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE WHILE THE VEHICLE WAS OPERATED AT 35 MPH, THE HOOD INDEPENDENTLY UNLATCHED WHICH RESULTED IN THE HOOD HITTING THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
NHTSA complaint #10937529 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. WHILE DRIVING AT VARIOUS SPEEDS, THE REAR PASSENGER SIDE DOOR INDEPENDENTLY UNLATCHED AND OPENED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED; HOWEVER, THE FAILURE RECURRED WHILE LEAVING THE DEALER. THE MANUFACTURER SENT AN ENGINEER WHO DECIDED TO REPLACE THE ENTIRE DOOR. IN ADDITION, WHILE DRIVING, ALL THE INTERIOR AND EXTERIOR LIGHTING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.
NHTSA complaint #10702563 — an unverified report by a vehicle owner.
THE REAR DOOR (HATCHBACK DOOR), (LATCHES/LOCKS/LINKAGE, STRUCTURE), ON MY 2008 HYUNDAI ENTOURAGE MINI-VAN, FAILED TO OPEN. ALL EFFORTS TO OPEN THE DOOR PROVED FRUITLESS. REQUEST HYUNDAI MOTOR AMERICA TO REPAIR LATCHES, LOCKS, AND/OR LINKAGE UNDER ONE OR MORE OF THE RECALL AND/OR REPAIR CONSENT DECREE NEGOTIATED WITH THE NATIONAL HIGHWAY TRANSPORTATION SAFETY ADMINISTRATION (NHTSA). NOTE, LATCHES AND LOCKING MECHANISMS ON THIS VEHICLE HAVE FAILED PREVIOUS. REFERENCE THE PASSENGER SIDE OF THE VEHICLE SLIDING DOOR.
NHTSA complaint #10611093 — an unverified report by a vehicle owner.
ENGINE HOOD RELEASED FROM CLOSED POSITION AND FLEW UP AT ABOUT 35-40MPH. LATCH AND SAFETY BOTH FAILED. NOTIFIED HYUNDAI USA ON OCT 26, 2013. RESULTED IN SIGNIFICANT HOOD DAMAGE BUT THANKFULLY, THE DRIVER MAINTAINED CONTROL AND NO INJURIES.
NHTSA complaint #10549618 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE VEHICLE HAD NUMEROUS ELECTRICAL FAILURES. THE CONTACT STATED THAT THE INTERIOR LIGHT, THE POWER SLIDING DOORS, AND THE POWER LOCKS ALL FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND WAS INFORMED THAT THERE WAS AN ELECTRICAL SHORT. THE VEHICLE WAS REPAIRED. THE FAILURES RECURRED. THE AIR BAG LIGHT BEGAN TO ILLUMINATE AND THE CONTACT WAS AFRAID THAT IT TOO WAS AN ELECTRICAL ISSUE AND FELT VERY UNSAFE DRIVING THE VEHICLE. THE VEHICLE WAS DUE TO BE DIAGNOSED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 114 AND THE CURRENT MILEAGE WAS 111,000. UPDATED 01/05/13*LJUPDATED 2/6/2013
NHTSA complaint #10482870 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE DOOR AJAR WARNING LIGHT ILLUMINATED AND A BELL CHIMED FROM THE CONTROL PANEL INTERMITTENTLY. THE CONTACT ALSO STATED THE DRIVER'S SIDE SLIDING DOOR FAILED TO LOCK AUTOMATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVEN TIMES. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 68,000.
NHTSA complaint #10473876 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE PASSENGER SLIDING DOOR WOULD NOT LATCH PROPERLY AND WOULD SLIDE OPEN WHENEVER SHE WAS MAKING A TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED HER THAT THEY WOULD NEED TO REPLACE THE LATCH. THE VEHICLE WAS REPAIRED FOR THE PASSENGER SLIDING DOOR LATCH. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 40,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10415031 — an unverified report by a vehicle owner.
WHILE TRAVELING ON A TWO LANE HIGHWAY, AT ABOUT 45 MPH, THE HOOD OF OUR VAN FLEW UP WITHOUT WARNING AND COMPLETELY COVERED THE WINDSHIELD. I SIGNALED AND SLOWLY MOVED RIGHT AND EVENTUALLY TO THE GRASS VERGE OF THE ROAD. THE HOOD WAS DENTED AND FLAT AGAINST THE WINDSHIELD. I GOT ON TOP OF THE ENGINE TO PULL THE HOOD BACK DOWN BUT IT WOULD NOT GO PAST THE STOPS ON THE HINGES. I THEN LOOSENED THE HINGE BOLTS TO THE HOOD AND WAS ABLE TO CLOSE THE HOOD AND STRAP IT DOWN.
NHTSA complaint #10408706 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THE LEFT REAR SLIDING DOOR OPENED WHILE DRIVING 75 MPH. THE VEHICLE WAS TAKEN TO THE DEALER PREVIOUSLY WHERE THEY REPLACED THE MECHANISM AND THE FAILURE RECURRED. THE MANUFACTURER INFORMED HER TO TAKE THE VEHICLE BACK TO THE DEALER FOR ANOTHER REPAIR. THE FAILURE MILEAGE WAS 56,000. UPDATED 06/27/11
NHTSA complaint #10401115 — an unverified report by a vehicle owner.
ELECTRICAL PROBLEMS,WITH MY 2007 HYUNDAI ENTOURAGE, DAY ONE THE BATTERY HAD TO BE REPLACED,THEN AT 39,000 PLUS MILES, THE POWER DOOR ON THE LEFT SIDE QUIT WORKING,IT WAS BAD ABOUT RE-OPENING AFTER BEING SHUT. THEN WHEN IT WAS RETURNED ANOTHER PROBLEM WAS CREATED ,THE FIRST TIME MY WIFE LOCKED THE DOORS THE DOOR LOCK NOTIFICATION HORN WAS VERY FAINT.THEY REORDERED A NEW HORN ,NO CHANGE. THE EX-SERVICE MANAGER SAID THAT'S THE WAY IT SHOULD SOUND. MY WIFE AND I AND CHILDREN,FAMILY MEMBERS ALL SAID IT SOUNDED STRANGE. WE DIDN'T MAKE A BIG DEAL OUT OF A HORN SOUND.THEN THE BATTERY AGAIN WENT BAD, HAD TO BE REPLACED. AT 76,000 PLUS MILES BOTH POWER DOORS QUIT WORKING, I ASKED FOR A QUOTE,AND TO KEEP ALL REPLACED PARTS. THE QUOTE WAS GIVEN,THE PARTS WEREN'T GIVEN TO ME. I WAS TOLD THEY WERE TO BE SENT BACK AS A WARRENTY. TWO POWER DOOR MOTORS AND A MODULE,ALL WENT BAD AT ONE TIME. WHEN THESE DOORS QUIT WORKING,NO CHILD CAN OPEN THEM FROM THE INSIDE. THREE -FOUR DAYS LATER AFTER THIS REPAIR A LIGHT COMES ON SAYING ESC OFF AND ENGINE LIGHT COMES ON. I RESEARCHED RECALLS ON GOOGLE AND IT SAID THERE WAS A RECALL ON THE ADJUSTABLE BRAKE PETAL AND SWITCH. THE DEALERSHIP AND HYUNDAI OF USA BOTH DENY THAT IT WAS A RECALL. I AM AFRAID THIS VAN IS DANGEROUS AT THIS TIME.
NHTSA complaint #10401122 — an unverified report by a vehicle owner.
BOTH OF OUR HYUNDAI ENTOURAGE SLIDING DOORS FAILED AFTER APPROXIMATELY 65,000 MILES. AT FIRST THEY WOULDN'T CLOSE ALL OF THE WAY OR LOCK WHEN USING THE ELECTRIC DOOR FEATURE. THEN, THE PROBLEM OCCURRED WHEN CLOSING THE DOORS MANUALLY. THEN, THE ELECTRIC FEATURE TOTALLY STOPPED WORKING ALL TOGETHER AND THE DOORS STILL DIDN'T FULLY CLOSE OR LOCK WHEN CLOSED MANUALLY. WE HAD IT FIXED AND WERE TOLD THAT THE MOTORS ON THE DOORS HAD BURNED OUT. THIS IS SURPRISING THAT THESE DOORS DON'T LAST LONGER GIVEN THAT IT IS A HIGHLIGHTED FEATURE OF THE MINIVAN; THEY SHOULD BE ABLE TO WITHSTAND MORE USE. I AM SUSPECT OF THIS CHARACTERIZATION OF THIS PROBLEM.
NHTSA complaint #10399638 — an unverified report by a vehicle owner.
THE HYUNDAI ENTOURAGE HAS BEEN DRIVEN FOR ROUGHLY 30K MILES NOW WITH THE SLIDING DOORS USED DAILY. NOW EACH TIME THE DOORS ARE CLOSED THEY HIT THE SIDE OF THE VEHICLE AND ARE CHIPPING AWAY AT THE PAINT, AND TO A LESSER DEGREE THE DOORS WILL NOT LOCK IN THE OPEN POSITION WHICH CAN BE A MAJOR PROBLEM ON INCLINES. NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM, THE DEALER REPORTS THAT THE DOORS ARE WITHIN SPECS, BUT I DON'T SEE HOW THE DOOR CAN BE WITHIN SPECIFICATIONS AND BE HITTING THE SIDE OF THE VEHICLE.
NHTSA complaint #10333933 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATE SPEEDS OF 40-45 MPH, THE DRIVERS DOOR OPENED WITHOUT WARRANT. SHE IMMEDIATELY SLOWED DOWN, PULLED OVER TO THE SHOULDER OF THE ROAD AND CLOSED THE DOOR. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE WITHOUT INCIDENT WHERE IT WOULD LATER BE TOWED TO THE DEALER FOR FURTHER INSPECTION. THE FAILURE AND CURRENT MILEAGES WERE 16,747.
NHTSA complaint #10329152 — an unverified report by a vehicle owner.