2023 Hyundai Palisade window and wiper problems

VISIBILITY/WIPER

The wipers stopped working midway and they wouldn’t come back on until 15 minutes afterwards. It was pouring down rain and the visibility was terrible and couldn’t see anything in front of me. Our safety was at risk because of the wipers and windshield. We just got our vehicle on 5/12 - and on 5/20 it first happened then took it in - got a loner car - picked up the vehicle 5/21 and on 5/23 the wipers stopped working again and our safety was at risk and visibility was awful. On our vehicle has been at the dealership since 5/25 and haven’t heard from them yet.

NHTSA complaint #11741289 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

There is an ejection mitigation recall and no remedy from Hyundai in the near future. This sets us up for future injury to my children in the event we are in an accident. This also will result in a lawsuit by us to Hyundai should I or my children are injured or maimed in the event thus vehicle does not properly protect us in an accident. The seat belts are recalled as well and parts are on back order. The solution from Hyundai is to continue to use the defective belts with minor children and hope for the best. This is simply unacceptable.

NHTSA complaint #11738450 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

While driving my 2023 Hyundai Palisade Calligraphy at about 30 mph on a small paved street, the sunroof suddenly exploded with a very loud bang. There were no other cars nearby, no debris, and nothing hit the vehicle. Thankfully, the inside sliding cover was closed, so no glass entered the cabin, but the sound was extremely alarming and could have easily caused an accident if conditions were different. The dealership refused to cover the repair under warranty. After looking online, I discovered many other Hyundai owners reporting the same issue with their panoramic sunroofs, so this does not appear to be an isolated incident. This is a major safety concern. If the interior cover had been open, shattered glass would have fallen directly onto me and my passengers, likely causing injuries. The sudden loud explosion can also startle drivers and lead to loss of control. I believe this is a dangerous defect that requires investigation.

NHTSA complaint #11688377 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Sun roof exploded and there is a football sized hole in the roof.

NHTSA complaint #11671391 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

I was driving down the street in my neighborhood and heard an extremely loud explosion. I pulled over to check that it wasn’t the tires and that there wasn’t anything on the street. As i pulled into my driveway i heard rattling on the roof, i got out the car to check and saw that the sunroof was shattered and there was shards of glass everywhere. There did not appear to be any impacts though, just shattered glass. I had the sunroof shade closed so no glass fell on me, thank God.

NHTSA complaint #11657253 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Passenger side wiper stopped working after being stuck by ice/snow. Won’t work unless assisted

NHTSA complaint #11641263 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

AFTER REMOVING snow from my windshield, the left (driver's) side wiper is not moving. I'm trying to make an appointment with Key Hyundai of Milford, CT - the dealer does not have an appointment until February. This is a real safety issue.

NHTSA complaint #11638670 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Recent snow in North East - removing snow and clearing windshield AFTER REMOVING snow from my windshield, the left (driver's) side wiper is not moving. Called Key Hyundai of Milford, CT - the dealer does not have an appointment until February. This is a real safety issue.

NHTSA complaint #11637616 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2023 Hyundai Palisade. The contact stated while driving on the highway at 65 MPH, the contact heard a sound like a shotgun blast. The contact opened the sunroof shade and saw that the sunroof glass had shattered. The contact started closing the shade and the center glass started collapsing inside the vehicle. No warning light was illuminated. The vehicle was taken to a dealer to be inspected, and the contact was informed that the impact from a rock had caused the sunroof glass to shatter. The contact decided to take the vehicle to another dealer. The local dealer was contacted; however, the vehicle was not repaired. The contact was informed by the second dealer that a claim would be submitted for the failure and the failure would be escalated. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,296.

NHTSA complaint #11636378 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Component/System: Windshield. Description of the Issue: My 2023 Hyundai Palisade’s windshield developed a small crack, which has progressively spread into a longer line over time. The crack appeared without any significant external impact, raising concerns about the overall quality and durability of the windshield. Safety Risk: The growing crack reduces visibility and compromises the structural integrity of the windshield, potentially putting my safety and the safety of other drivers at risk. Reported/Confirmed by Dealer: I reported the issue to my Hyundai dealership, but they stated that there is no recall or warranty coverage for this problem. Inspection Status: The dealership acknowledged the issue but did not provide any solutions, leaving me to seek independent repair options. I have not yet involved an independent service center, insurance, or other third parties for inspection. Symptoms Prior to Failure: There were no warning signs or indicators before the crack appeared. It developed suddenly and unexpectedly, despite regular vehicle use under normal conditions. Additional Information: Upon researching online, I discovered numerous complaints from other Hyundai Palisade owners regarding the poor quality of the windshield. This pattern suggests a potential manufacturing defect that Hyundai has not yet addressed.

NHTSA complaint #11634103 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

When driving the car normally suddenly there was an extremely loud sound above us. After pulling off the road and inspecting the vehicle we saw that the front sunroof had shattered. Fortunately the bottom cover had been closed else the glass would have fallen on the driver and passengers and very well could have caused an accident and/or injuries. The remaining glass was bowed upwards and there wasn't any foreign objects inside the roof. At the time of the incident there were no other vehicles around us nor were we under any trees or highway structure. We brought the car to the dealer who claimed that something must have impacted the sunroof however that is not the case. The sunroof glass spontaneously just shattered without any warning. There had been no cracks or chips in the sunroof glass at the time.

NHTSA complaint #11621742 — an unverified report by a vehicle owner.

VISIBILITY

The contact owns a 2023 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, there was a loud popping sound coming from the roof of the vehicle. The contact drove the vehicle off to the side of the road to inspect the roof and became aware that the center of the sunroof glass had shattered. The contact immediately pulled the shade to prevent glass from falling inside the vehicle. The vehicle was not taken to a dealer; however, the contact called a local dealer to schedule the replacement of the sunroof glass. The dealer advised the contact to schedule an appointment with an automotive glass specialist. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,602.

NHTSA complaint #11616905 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Back seat window glass (both sides) are cloudy/foggy to such a degree that it obscures visibility, especially in direct sunlight. While backing out of driveway, could not see a child on bicycle and nearly hit him. He yelled out loud enough that I slammed on my brakes. Have had similar incidents when backing out of parking spaces and turning corners. Dealership replaced driver side with new glass about 10 days ago but new glass is just has defective as original glass. Refer to attached photos. The cloudiness is not as evident in low light conditions. First noticed it a few days after purchasing the vehicle new in August of 2022 but thought it would clear up on its own. Incident with boy on bicycle occurred on 8/21/24. Obviously this is a defect in the glass manufacturing and is an unsafe and dangerous condition. No one at Dealerships seem to take it seriously.

NHTSA complaint #11614096 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Driving in heavy rain, wipers quit. No snow, no ice, just heavy rain. This creates a potential for a fatal incident. Approximately 5 to 10 minutes after quitting and upon turning wipers off and back on, wipers reset and begin to work again.

NHTSA complaint #11590879 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

The back seat windows r very cloudy. When super sunny sometimes hard to see things.

NHTSA complaint #11586672 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Rear passenger windows are hazy.

NHTSA complaint #11577725 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

This past weekend my family and I were driving in wet snowy weather in Colorado. We had the wipers set to the "Auto" position and everything seemed to be working. While driving I stepped on the brake and snow from the top of the vehicle slid down onto the windshield. All of a sudden the wipers stopped working. They were stuck halfway on the windshield. I tried to turn them off and on but nothing worked. Luckily I was able to safely pull off the side of the road. I cleared the snow from the windshield and then the wipers worked again. About an hour later I was driving on the freeway in snowy weather and the same thing happened again. The wipers suddenly stopped working. However, this time I was in heavy traffic and there was no safe place to pull off the interstate. I was able to look through a small area on top of the windshield and drove about another mile and half before I could find an exit to pull over. I cleaned the snow from the windshield but the wipers still did not work. I then opened the hood of the vehicle and continued to clear snow from below the windshield wiper arms. Finally the wipers began to work again. This is a HUGE safety issue. I could have easily been in an accident because of not being able to see forward. And if I were to stop suddenly, someone could have easily ran into the rear of our vehicle. The next business day I contacted my local dealership and informed him of the incident. I also informed him that there was a previous recall on the windshield wiper arm on this vehicle that I had replaced in July 2023. He indicated that the recall had nothing to do with the wipers not working in snowy weather and that I was welcome to bring the vehicle in to have the wipers inspected. I did that that same day. They inspected the wipers and informed me that the bolts holding the wiper arms were tight and that the wipers were working normally. There was no warning lights or other symptoms prior to this incident.

NHTSA complaint #11570250 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The contact owns a 2023 Hyundai Palisade. The contact stated while driving 55 MPH, the windshield wipers stopped operating as needed. The contact believed that the failure was associated with NHTSA Campaign Number: 23V180000 (Visibility/Wiper) which was repaired in 2023. The vehicle was taken to a dealer where it was diagnosed that an unknown part was a design flaw. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 15,000. The contact stated this is extremely dangerous while driving the windshield became covered with snow/water and preventing her from seeing while on the highway.

NHTSA complaint #11565170 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

There was a recall for a wiper issue spring 2023 that was for an issue of the wipers not working during snow. It did happen before it was fixed. Yesterday was the first real snow and it happened again while driving they stopped working.

NHTSA complaint #11564718 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

Driving on the interstate and sunroof just exploded. Sounded like a shotgun going off. Some glass entered the passenger compartment and went down the back of my sweater. Traffic was light and no other vehicle was close to me. Have only had the vehicle for 11 months and never have opened the sunroof. Dealer was unsure of warranty coverage. I do consider this a safety risk as the sound startled me.

NHTSA complaint #11559612 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Recalls not being done! I am writing to complain about the inadequate and unsatisfactory service I received from the Temecula Hyundai service department on several occasions. The last one crossed the line and is a cause of concern; a huge safety and liability issue. On July 20, 2023 I brought my vehicle in for the driver wiper recall. I was told it was done and it reflected on my profile. After repeated incidents at this location I decided to get my vehicle serviced at a different location. On November 16, 2023, I dropped my vehicle off for the electric oil pump recall where they also suggested to address the windshield wiper. I told them that had been taken care of at the Temecula dealership but they proceeded to show me that while they logged the work in the system, the job was never completed; my palisade still has the old wiper part that was to be replaced. I wonder if this is standard practice at the Temecula shop? That’s extremely concerning as it poses a safety risk if recalls aren’t being properly addressed. I find what happened to be unacceptable and a huge safety and liability concern. I request from you to address this issue the best way possible. I hope that you will be able to find a satisfactory solution very fast.

NHTSA complaint #11558606 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

We heard a very loud gunshot noise on 2023-10-20 while traveling on the I40 during a weekend road trip. We immediately got off the upcoming exit to inspect the tires for a blowout and other vehicle issues, however no issues were seen. No 18 wheelers or construction vehicles were near us at the time of the event. Later on we kept hearing a rattling sound that was baffling. The shattered moonroof was discovered when the shade was slightly cracked when inspecting the culprit of the rattling noise. I immediately closed the cracked moonroof shade and checked the top of the vehicle to discover a huge hole in the moonroof. Thankfully the sunshade protected us from the shattered glass and no one was hurt. The vehicle was taken to the dealership upon returning home on 2023-10-23 for an inspection and they observed it appeared that the moonroof blew out (up position). The dealership will be covering the replacement of the moonroof under warranty.

NHTSA complaint #11553302 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

2nd row driver and passenger windows are hazy with acoustic glass

NHTSA complaint #11539502 — an unverified report by a vehicle owner.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW

2nd row driver and passenger windows are hazy with acoustic glass

NHTSA complaint #11539502 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Rear passenger door windows are hazy despite cleaning with multiple products and obscure visibility.

NHTSA complaint #11530545 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

Rear passenger door windows are hazy despite cleaning with multiple products and obscure visibility.

NHTSA complaint #11530545 — an unverified report by a vehicle owner.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW

Rear door windows are hazy, foggy and are a safety issue in both daytime and evening due to poor visibility. Hyundai issued a TSB #23-BD-001H. I am requesting windows be replaced and Hyundai has rejected my request. My case number with Hyundai is #21440910 Thanks

NHTSA complaint #11529602 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Both LR and RR door windows are Smoky, Foggy, Hazy at all times but when exposed to direct sunlight are a safety hazard and need to be replaced. Hyundai provided me with a TSB #23-BD-001H. It states the FMVSS are meet. I strongly disagree with this TSB. The TSB also stated on CERTAIN 2023 MY Palisades. My question is if it meets or exceeds FMVSS then why isn’t that why on all 2023 Palisades not just CERTAIN ones??

NHTSA complaint #11526663 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

Both LR and RR door windows are Smoky, Foggy, Hazy at all times but when exposed to direct sunlight are a safety hazard and need to be replaced. Hyundai provided me with a TSB #23-BD-001H. It states the FMVSS are meet. I strongly disagree with this TSB. The TSB also stated on CERTAIN 2023 MY Palisades. My question is if it meets or exceeds FMVSS then why isn’t that why on all 2023 Palisades not just CERTAIN ones??

NHTSA complaint #11526663 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The rear passenger windows have a cloudy / hazy look to them, making it difficult to see out at certain times. This is a known defect on the 2023 Palisade models. This defect is between the glass panels. It is not a film tint.

NHTSA complaint #11526425 — an unverified report by a vehicle owner.