Owners have filed 20 complaints
about the 2009 Infiniti M35 with NHTSA between 2009 and 2020.
The largest single group is the engine & cooling.
Across this model's run it ranks 4 of 5 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 9
Against the median year of the Infiniti M35. 50 means typical for this
model; 100 means roughly double.
Severity — 52
10% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 85
50% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2009 Infiniti M35
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Engine & Cooling
420.0%
1 crashes, 0 fires · median 26,500 mi
Other & Unspecified
315.0%
Median failure at 50,500 miles
Brakes
210.0%
Median failure at 20,850 miles
Steering
210.0%
Median failure at 71,000 miles
Airbags
210.0%
Median failure at 86,000 miles
Electrical System
210.0%
Median failure at 90,500 miles
Equipment & Accessories
15.0%
Median failure at 200 miles
Fuel & Propulsion
15.0%
Median failure at 62,000 miles
Acceleration & Cruise Control
15.0%
1 crashes, 0 fires · median 19,000 mi
Suspension
15.0%
Median failure at 12,000 miles
Transmission & Drivetrain
15.0%
Median failure at 65,762 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
211.1%
1,000 – 9,999 miles
15.6%
10,000 – 24,999 miles
422.2%
25,000 – 49,999 miles
316.7%
50,000 – 74,999 miles
527.8%
75,000 – 99,999 miles
15.6%
100,000 – 149,999 miles
211.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2009peak 3Jan 2020
NHTSA investigations into the 2009 Infiniti M35
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
Recalls on the 2009 Infiniti M35
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202000321,192 units in Canada
Airbag
Issue: This recall is for certain vehicles that had an airbag inflator replaced as a part of an earlier recall campaign. This recall provides a final repair. Long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Actions: Owners will be notified by mail and instructed to take their vehicle to a dealer to inspect the passenger-front airbag inflator. The passenger-front airbag module or inflator will be replaced as necessary. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.
Recall 201702351,545 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the passenger frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Dealers will replace the passenger frontal airbag inflator. Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected.
Recall 20133323,452 units in Canada
Engine
On certain vehicles, the accelerator pedal throttle position sensor could fail. A faulty throttle position sensor will return the engine to idle. In certain cases, an abrupt return to idle could result in the engine stalling, causing a loss of motive power which, in conjunction with traffic and road conditions, and the driver's reactions, could increase the risk of a crash causing damage and/or personal injury. Correction: Dealers will replace the accelerator pedal throttle position sensor and reprogram the engine control module.
Recall 200928318,358 units in Canada
Other
On certain vehicles, material in the nut used to secure the sensor-transmitter of the Tire Pressure Monitoring System (TPMS) may corrode and crack in areas with heavy concentrations of road salt. If this occurs, the nut may come out of the TPMS sensor-transmitter causing a rapid loss of tire air pressure. This could adversely affect vehicle control and cause a crash resulting in property damage, personal injury or death. Correction: Dealers will replace the TPMS nut with a revised version.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 33,000 milesKailua, HICrash
ENGINE
WHILE STOPPED IN HEAVY TRAFFIC, FOLLOWING 1.5 HOURS OF VERY SLOW STOP AND GO MOVEMENT, AND WITH MY FOOT ON THE BRAKE, THE CAR ENGINE RACED AND ACCELERATED THE VEHICLE INTO THE CAR STOPPED IN FRONT OF ME. THE RESULTING COLLISION INVOLVED THREE VEHICLES STOPPED IN FRONT OF ME.
NHTSA complaint #10576867 — an unverified report by a vehicle owner.
at 19,000 milesNorth Highlands, CACrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 INFINITI M35. WHILE THE CONTACT WAS STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A POLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN CONCLUDED THE CONTACT HAD DEPRESSED BOTH THE BRAKE PEDAL AND ACCELERATOR PEDAL SIMULTANEOUSLY AND CAUSED THE FAILURE. THE FAILURE RECURRED FOUR DIFFERENT TIMES WHILE DRIVING AT DIFFERENT SPEEDS. THE FOURTH TIME THE VEHICLE ACCELERATED, THE VEHICLE CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES REPORTED IN EITHER CRASH. A POLICE REPORT WAS FILED THE FOURTH TIME THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER YET THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
NHTSA complaint #10400693 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 65,000 milesMechanicsville, VA
UNKNOWN OR OTHER
AFTER INFINITI'S RECALL REPAIR FOR A DEFECTIVE AIRBAG, MY DASHBOARD HAS: 1. DEVELOPED CRACKS - LONGEST ~1.5" 2. STARTED TO BECOME STICKY IN PLACES AND DETERIORATE (BLACK RESIDUE) ONTO A CLOTH WHEN WIPED ONLY USING WATER 3. OTHERS HAVE CITED THESE SAME OR WORSE PROBLEMS ON WWW.CARGURUS.COM 4. NISSAN CONSUMER AFFAIRS OFFERED NO RESOLUTION
NHTSA complaint #11302541 — an unverified report by a vehicle owner.
Azusa, CA
UNKNOWN OR OTHER
HELLO, JUST WANT TO LET YOU GUYS KNOW THAT MY CAR HAS A SERIOUS PROBLEM. I HAVE TAKEN TO INIFINITI AND ALSO CARMAX, WHICH IS WHERE I BOUGHT MY CAR. MY CAR TENDS TO ACCELERATE WHEN I DRIVE DOWN HILL. THE RPM IN MY CAR TENDS TO GO FROM 1 OR 2 AND IT JUMPS TO 4 OR 5. FOR THE PAST 2 YEARS I'VE BEEN TELLING THEM THAT THERE IS SOMETHING WRONG WITH THE CAR. YET THEY TELL ME THAT IT'S ME ACCELERATING THE CAR, OR THAT THE CAN'T DUPLICATE THE PROBLEM. I DON'T KNOW WHAT TO DO WITH MY CAR. THE IS UP TO DATE WITH ALL THE RECALLS.
NHTSA complaint #11166026 — an unverified report by a vehicle owner.
at 119,000 milesWaldorf, MD
STEERING
MARCH 7, 2017, NISSAN AGREED TO REPLACE THE STEERING COLUMN LOCK ON THE 2009-2010 ALTIMAS AND MAXIMA DUE TO THE MALFUNCTIONING OF THE ELECTRIC STEERING COLUMN LOCK FREE OF CHARGE. I HAVE THE EXACT PROBLEM WITH MY 2009 INFINITI M35X WHICH NISSAN ALSO MAKE. THERE NEED TO BE A RECALL ON THIS ELECTRONIC PART FOR ALL INFINITI, ALTIMA, AND MAXIMA. IT COST $900 TO $1,500 TO REPLACE THE PART. I HAVE BEEN STRANDED SEVERAL TIMES. SOME TIMES IN DANGEROUS LOCATIONS LATE AT NIGHT WITH MY CHILDREN. THE CAR COST ME ENOUGH, NOW I HAVE TO BUY A PART THAT MIGHT FAIL SOON THEN I WILL HAVE TO SPEND ANOTHER GRAND OR SO. RECALL PLEASE
NHTSA complaint #10991084 — an unverified report by a vehicle owner.
at 119,000 milesWaldorf, MD
ELECTRICAL SYSTEM
MARCH 7, 2017, NISSAN AGREED TO REPLACE THE STEERING COLUMN LOCK ON THE 2009-2010 ALTIMAS AND MAXIMA DUE TO THE MALFUNCTIONING OF THE ELECTRIC STEERING COLUMN LOCK FREE OF CHARGE. I HAVE THE EXACT PROBLEM WITH MY 2009 INFINITI M35X WHICH NISSAN ALSO MAKE. THERE NEED TO BE A RECALL ON THIS ELECTRONIC PART FOR ALL INFINITI, ALTIMA, AND MAXIMA. IT COST $900 TO $1,500 TO REPLACE THE PART. I HAVE BEEN STRANDED SEVERAL TIMES. SOME TIMES IN DANGEROUS LOCATIONS LATE AT NIGHT WITH MY CHILDREN. THE CAR COST ME ENOUGH, NOW I HAVE TO BUY A PART THAT MIGHT FAIL SOON THEN I WILL HAVE TO SPEND ANOTHER GRAND OR SO. RECALL PLEASE
NHTSA complaint #10991084 — an unverified report by a vehicle owner.
at 86,000 milesAtlanta, GA
AIR BAGS
TAKATA RECALL- DEALERS CLAIM THEY HAVE NO PARTS TO RESPOND TO THIS RECALL. THE RECALL NOTICE CLAIMS IT IS DANGEROUS TO HAVE ANYONE IN PASSENGER SEAT.
NHTSA complaint #10925136 — an unverified report by a vehicle owner.
Bakersfield, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/22/16*LJ UPDATED 10/05/16.
NHTSA complaint #10892220 — an unverified report by a vehicle owner.
at 36,000 milesWest Palm Beach, FL
UNKNOWN OR OTHER
DASHBOARD IS WITH EXTENSIVE CRACKING AND YELLOW FOAM EXPOSED. ALSO DASHBOARD IS STICKY TO TOUCH WITH SHINY APPEARANCE.
NHTSA complaint #10836363 — an unverified report by a vehicle owner.
at 62,000 milesCincinnati, OH
FUEL SYSTEM, GASOLINE
EVERY TIME UPON FILLING THE FUEL TANK THE IN-DASH GAUGE DOES NOT REGISTER THE FULL AMOUNT. AFTER DRIVING A WHILE EVENTUALLY IT DOES CREEP BACK UP BUT NOT TO FULL. THE PROBLEM SEEMS TO BE PROGRESSIVELY GETTING WORSE. THE PROBLEM APPEARS TO BE IN THE SENSORS IN THE FUEL TANK, JUST GUESSING, BECAUSE ALL THE OTHER IN DASH GAUGES SEEM TO BE WORKING FINE.
NHTSA complaint #10593316 — an unverified report by a vehicle owner.
at 62,000 milesCincinnati, OH
ELECTRICAL SYSTEM
EVERY TIME UPON FILLING THE FUEL TANK THE IN-DASH GAUGE DOES NOT REGISTER THE FULL AMOUNT. AFTER DRIVING A WHILE EVENTUALLY IT DOES CREEP BACK UP BUT NOT TO FULL. THE PROBLEM SEEMS TO BE PROGRESSIVELY GETTING WORSE. THE PROBLEM APPEARS TO BE IN THE SENSORS IN THE FUEL TANK, JUST GUESSING, BECAUSE ALL THE OTHER IN DASH GAUGES SEEM TO BE WORKING FINE.
NHTSA complaint #10593316 — an unverified report by a vehicle owner.
at 32,000 milesCheraw, SC
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 INFINITI M35. THE CONTACT STATED WHILE DECELERATING AT AN UNKNOWN SPEED, THE STEERING WHEEL SHOOK VIOLENTLY AND THE CONTACT HEARD A GRINDING NOISE COMING FROM THE FRONT END OF THE VEHICLE WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE ROTORS WERE WARPED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE OF THE GRINDING NOISE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10587213 — an unverified report by a vehicle owner.
at 33,000 milesKailua, HICrash
ENGINE
WHILE STOPPED IN HEAVY TRAFFIC, FOLLOWING 1.5 HOURS OF VERY SLOW STOP AND GO MOVEMENT, AND WITH MY FOOT ON THE BRAKE, THE CAR ENGINE RACED AND ACCELERATED THE VEHICLE INTO THE CAR STOPPED IN FRONT OF ME. THE RESULTING COLLISION INVOLVED THREE VEHICLES STOPPED IN FRONT OF ME.
NHTSA complaint #10576867 — an unverified report by a vehicle owner.
at 65,762 milesSharon, MA
POWER TRAIN
AS I WAS ENTERING I-295 IN ATTLEBORO, MA AS I ACCELERATED TO ENTER THE HIGHWAY THE CAR STARTED BUCKING AND WOULD NOT GO FASTER THAN 40MPH. I HAD TO MANUALLY SHIFT THE CAR TO FIND A GEAR THAT WOULD NOT HAVE THE CAR BUCK. IN 4TH GEAR AND A SPEED BELOW 45MPH IT WAS OK TO DRIVE. BUT I HAD TO CONTINUE ON THE INTERSTATE AT ONLY 40 MPH. IT TURNED OUT TO BE THAT BOTH MASS AIR FLOW SENSORS FAILED. THIS FAILURE LED TO A VERY DANGEROUS SITUATION HAD SOMEONE BEEN BEHIND ME THAT COULD HAVE LED TO AN ACCIDENT, OR HAD I BEEN ON THE HIGHWAY AND THE CAR STARTED BUCKING POSSIBLY A MULTIPLE CAR ACCIDENT. THE FAILURE OF BOTH MASS AIR FLOW SENSORS LEADS ME TO BELIEVE THIS IS NOT ONLY SOMETHING THAT I HAVE EXPERIENCED. THIS IS A DEFECT THAT MAY LEAD TO SERIOUS INJURY.
NHTSA complaint #10447223 — an unverified report by a vehicle owner.
at 65,762 milesSharon, MA
ENGINE AND ENGINE COOLING
AS I WAS ENTERING I-295 IN ATTLEBORO, MA AS I ACCELERATED TO ENTER THE HIGHWAY THE CAR STARTED BUCKING AND WOULD NOT GO FASTER THAN 40MPH. I HAD TO MANUALLY SHIFT THE CAR TO FIND A GEAR THAT WOULD NOT HAVE THE CAR BUCK. IN 4TH GEAR AND A SPEED BELOW 45MPH IT WAS OK TO DRIVE. BUT I HAD TO CONTINUE ON THE INTERSTATE AT ONLY 40 MPH. IT TURNED OUT TO BE THAT BOTH MASS AIR FLOW SENSORS FAILED. THIS FAILURE LED TO A VERY DANGEROUS SITUATION HAD SOMEONE BEEN BEHIND ME THAT COULD HAVE LED TO AN ACCIDENT, OR HAD I BEEN ON THE HIGHWAY AND THE CAR STARTED BUCKING POSSIBLY A MULTIPLE CAR ACCIDENT. THE FAILURE OF BOTH MASS AIR FLOW SENSORS LEADS ME TO BELIEVE THIS IS NOT ONLY SOMETHING THAT I HAVE EXPERIENCED. THIS IS A DEFECT THAT MAY LEAD TO SERIOUS INJURY.
NHTSA complaint #10447223 — an unverified report by a vehicle owner.
at 19,000 milesNorth Highlands, CACrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 INFINITI M35. WHILE THE CONTACT WAS STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A POLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN CONCLUDED THE CONTACT HAD DEPRESSED BOTH THE BRAKE PEDAL AND ACCELERATOR PEDAL SIMULTANEOUSLY AND CAUSED THE FAILURE. THE FAILURE RECURRED FOUR DIFFERENT TIMES WHILE DRIVING AT DIFFERENT SPEEDS. THE FOURTH TIME THE VEHICLE ACCELERATED, THE VEHICLE CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES REPORTED IN EITHER CRASH. A POLICE REPORT WAS FILED THE FOURTH TIME THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER YET THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
NHTSA complaint #10400693 — an unverified report by a vehicle owner.
at 12,000 milesCincinnati, OH
SUSPENSION
2009 INFINITI M35X (WITH LESS THAN 15,000 MILES) WILL MAKE A "HARD TURN" ON SLIGHTLY UNEVEN ROADS AND CAUSE THE VEHICLE TO GO QUICKLY TO THE LEFT OR RIGHT.. SEVERE HAZARD AND FROM WHAT I REVIEWED THERE ARE SEVERAL COMPLAINTS ALREADY ABOUT THE ISSUE. THIS IS AN ACCIDENT WAITING TO HAPPEN THAT WILL ULTIMATELY BE BLAMED ON THE GOVERNMENT FOR HAVING UNEVEN ROADS BECAUSE THE M35X WILL GO WITH THE ROAD, VERY UNPREDICTABLY AND HAPPENS ALL THE TIME. IT IS ALSO SOMEWHAT DIFFICULT TO RECOVER TO A NORMAL STEERING AFTER YOUR CAR IS BEING TAKEN OVER BY THE ROAD... THIS HAPPENS EXTREMELY FAST AND IS AN ACCIDENT WAITING TO HAPPEN WITH SERIOUS INJURIES. RESEARCH SHOWS THAT THIS IS VERY COMMON TO ALL THE INFINITI M35X PRIOR TO 2009. THE DEALER SAYS THAT THE TRACKING PROBLEM HAS BEEN KNOWN AND THAT THEY CANNOT DO ANYTHING ABOUT IT. FOR THE SAKE OF SAFETY I URGE THE NHTSA TO INVESTIGATE AND TAKE APPROPRIATE STEPS. I SERIOUSLY SUGGEST THAT THIS ISSUE BE ADDRESSED BEFORE IT BECOMES BIGGER THAN WHAT IT IS. ANY INTERNET FORUM ON THIS TOPIC WILL LET YOU KNOW HOW BIG AND WIDESPREAD THIS PROBLEM IS.
NHTSA complaint #10366467 — an unverified report by a vehicle owner.
at 20,000 milesLawrence, KS
ENGINE AND ENGINE COOLING:ENGINE
IN SEPTEMBER/OCTOBER OF 2010 MY 2009 INFINITI M35X UNEXPECTEDLY AND WITHOUT WARNING STALLED WHILE THE CAR WAS MOVING. THIS OCCURRED 3 TIMES, TWICE WITHIN A WEEK BEFORE THE CAR WAS SERVICED TO CORRECT THE PROBLEM CITED UNDER NHTSA ITEM #10032906, SERVICE BULLETIN # ITB-10-014 AND ONCE AFTER THE VEHICLE WAS SUPPOSEDLY FIXED. IN ALL THREE STALLS THE CAR WAS MOVING AT SLOW SPEED (<10MPH) AND LOW RPM. TWO OF THE STALLS OCCURED WHILE MAKING TURNS, ONE IN THE FACE OF ONCOMING TRAFFIC AND ONE IN A PARKING LOT. IN NONE OF THE THREE STALLS WAS THERE ANY DAMAGE OR INJURY. I WAS EXTREMELY LUCKY IN THAT REGARD. THE INFINITI DEALER WHERE I BOUGHT THE CAR SERVICED IT AND INFORMED ME OF THE PREVIOUSLY KNOWN AND PUBLISHED TECHNICAL SERVICE BULLETIN. THEY EXPLAINED THAT THE "FIX" WAS A FAIRLY SIMPLE REPROGRAMMING OF THE ECM. NOTWITHSTANDING THAT, THE VEHICLE STALLED AGAIN WITHIN TWO WEEKS AFTER THE FIX. I RETURNED IT BUT THE DEALER COULD NOT REPLICATE THE PROBEM. IN THE MEANTIME I CONTACTED INFINITI NATIONAL CONSUMER AFFAIRS WHO TOLD ME THAT SINCE THE DEALER COULD NOT REPLICATE THE PROBELM, THERE WAS NOTHING MORE THAT INFINITI WOULD/COULD DO. MY PROBLEM WITH THIS EXPERIENCE IS THREEFOLD: 1) INFINITI KNEW THERE WAS A DEFECT WITH MY VEHICLE THAT COULD CAUSE IT TO STALL WITHOUT WARNING AND THEY DIDN'T NOTIFY ME TO BRING IT IN TO MAKE THE "SIMPLE FIX" BEFORE IT STALLED. 2) THE VEHICLE STALLED AGAIN AFTER THE "FIX" WAS MADE AND 3) I HAVE NO IDEA WHETHER IT IS GOING TO STALL AGAIN. NEITHER DOES INFINITI. THEY KNEW THERE WAS A POTENTIAL PROBLEM BUT TOOK NO PROACTIVE STEPS TO MINIMIZE THE POTENTAL FOR DAMAGE/INJURY. I TOLD THEM I WAS NOT COMFORTABLE BEING IN THIS SITUATION AND ASKED THEM TO REPURCHASE THE CAR. THEY REFUSED. I BELIEVE, BASED UPON MY FIRST HAND EXPERIENCE, THAT THIS IS A SAFETY ISSUE. IT MAY NOT BE ON THE SCALE OF TOYOTA'S SUDDEN ACCELERATION PROBLEM. BUT IT'S NOT SOMETHING THAT A RESPONSIBLE COMPANY SUFFERS ITS CUSTOMERS TO EXPERIENCE WHILE HIDING BEHIND A TSB.
NHTSA complaint #10363888 — an unverified report by a vehicle owner.
at 23,000 milesWest Hartford, CT
STEERING
2009 INFINITI M35X WILL MAKE A "HARD TURN" ON SLIGHTLY UNEVEN ROADS AND CAUSE THE VEHICLE TO GO QUICKLY TO THE LEFT OR RIGHT.. SEVERE HAZARD AND FROM WHAT I REVIEWED THERE ARE SEVERAL COMPLAINTS ALREADY ABOUT THE ISSUE. THIS IS AN ACCIDENT WAITING TO HAPPEN THAT WILL ULTIMATELY BE BLAMED ON THE GOVERNMENT FOR HAVING UNEVEN ROADS BECAUSE THE M35X WILL GO WITH THE ROAD. IT IS ALSO SOMEWHAT DIFFICULT TO RECOVER TO A NORMAL STEERING AFTER YOUR CAR IS BEING TAKEN OVER BY THE ROAD... THIS HAPPENS EXTREMELY FAST AND IS AN ACCIDENT WAITING TO HAPPEN WITH SERIOUS INJURIES. I'M A LOCAL POLICE OFFICER AND SERIOUSLY SUGGEST THAT THIS ISSUE BE ADDRESSED BEFORE IT BECOMES BIGGER THAN WHAT IT IS.
NHTSA complaint #10314251 — an unverified report by a vehicle owner.
at 9,700 milesScarsdale, NY
SERVICE BRAKES, HYDRAULIC
I WAS ON AN EXIT RAMP GOING 25-30 MPH. I ATTEMPTED TO STOP AND I HAD TOTAL BRAKE FAILURE. THE BRAKES "LOCKED" AND DID NOT STOP THE CAR AT ALL. IT WAS A FREEZING COLD DAY AND THERE WAS A "DUSTING OF SNOW" ON A FEW SECTIONS OF THE ROAD. THE CAR IS AN AWD VEHICLE. I AVOIDED CRASHING INTO NUMEROUS OTHER VEHICLES BY DRIVING OFF ROAD ONTO THE GRASS.
NHTSA complaint #10303462 — an unverified report by a vehicle owner.
at 200 milesVirginia Beach, VA
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I PURCHASED AN 07 INFINITI M35X AND HAD SEVERAL ISSUES WITH IT. THE MAJOR ISSUE WAS DUE TO A "DRAGGING, RASP RATTLING, ROCKS IN A CAN SOUND" COMING FROM UNDERNEATH THE CAR; WHICH I FOUGHT WITH THE DEALERSHIP ON FOR OVER A YEAR. SINCE THEN; I WORKED A DEAL WITH THE NEW AND CURRENT GM ON A 09 M35 SPORT AND THE SAME RATTLING HAS AROUSED AGAIN; "ROCKS IN A CAN" SOUND COMING FROM THE CAR AFTER PUTTING JUST A COUPLE HUNDRED MILES ON IT. I BROUGHT IT BACK TO THE DEALER ON JULY 8TH; IN WHICH THEY KEPT IT FOR 3 DAYS. CHANGED OUT THE INSTALLATION AND HEAT SHIELDS; THE PROBLEMS IS STILL THERE. THERE ARE AN ABUNDANCE OF REPORTS ON THE INTERNET ABOUT THIS; WITH DEALERSHIP TECH'S GIVING CUSTOMERS DIFFERENT OPINIONS ABOUT THE ISSUE AND EVEN ADMITTING IT TO BE A KNOWN PROBLEM. THE ISSUE GETS WORST OVER A PERIOD OF TIME AND AS THE SYSTEM GETS HOTTER AND HOTTER. I'M AFRAID THAT AT SOME POINT WITH ME DRIVING THIS NEW VEHICLE; THAT SOMETHING COULD POSSIBLY GO WRONG WHILE DRIVING ON THE HIGHWAY AND CAUSE A MAJOR ACCIDENT. VEHICLE LOCATION IN THE VIRGINIA BEACH AREA CURRENTLY.
NHTSA complaint #10276517 — an unverified report by a vehicle owner.
at 200 milesVirginia Beach, VA
EQUIPMENT
I PURCHASED AN 07 INFINITI M35X AND HAD SEVERAL ISSUES WITH IT. THE MAJOR ISSUE WAS DUE TO A "DRAGGING, RASP RATTLING, ROCKS IN A CAN SOUND" COMING FROM UNDERNEATH THE CAR; WHICH I FOUGHT WITH THE DEALERSHIP ON FOR OVER A YEAR. SINCE THEN; I WORKED A DEAL WITH THE NEW AND CURRENT GM ON A 09 M35 SPORT AND THE SAME RATTLING HAS AROUSED AGAIN; "ROCKS IN A CAN" SOUND COMING FROM THE CAR AFTER PUTTING JUST A COUPLE HUNDRED MILES ON IT. I BROUGHT IT BACK TO THE DEALER ON JULY 8TH; IN WHICH THEY KEPT IT FOR 3 DAYS. CHANGED OUT THE INSTALLATION AND HEAT SHIELDS; THE PROBLEMS IS STILL THERE. THERE ARE AN ABUNDANCE OF REPORTS ON THE INTERNET ABOUT THIS; WITH DEALERSHIP TECH'S GIVING CUSTOMERS DIFFERENT OPINIONS ABOUT THE ISSUE AND EVEN ADMITTING IT TO BE A KNOWN PROBLEM. THE ISSUE GETS WORST OVER A PERIOD OF TIME AND AS THE SYSTEM GETS HOTTER AND HOTTER. I'M AFRAID THAT AT SOME POINT WITH ME DRIVING THIS NEW VEHICLE; THAT SOMETHING COULD POSSIBLY GO WRONG WHILE DRIVING ON THE HIGHWAY AND CAUSE A MAJOR ACCIDENT. VEHICLE LOCATION IN THE VIRGINIA BEACH AREA CURRENTLY.
NHTSA complaint #10276517 — an unverified report by a vehicle owner.