Owners have filed 30 complaints
about the 2002 Jaguar S-Type with NHTSA between 2002 and 2017.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 7 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 16
Against the median year of the Jaguar S-Type. 50 means typical for this
model; 100 means roughly double.
Severity — 100
20% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 45
27% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
10,000 – 24,999 miles
213.3%
25,000 – 49,999 miles
320.0%
50,000 – 74,999 miles
746.7%
75,000 – 99,999 miles
213.3%
100,000 – 149,999 miles
16.7%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
2002 Jaguar S-Type 4-DR. w/SAB
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2002peak 3Nov 2017
Recalls on the 2002 Jaguar S-Type
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
06E056000
FUEL SYSTEM, GASOLINE
CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.
Risk: FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
04V484000
EQUIPMENT:OTHER:LABELS
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 135, "PASSENGER CAR BRAKE SYSTEM." THE BRAKE FLUID MASTER CYLINDER RESERVOIR IS RECESSED AND ORIENTED IN THE ENGINE COMPARTMENT BENEATH A LEAF SCREEN, SUCH THAT THE BRAKE FLUID WARNING STATEMENT EMBOSSED ON THE TOP OF THE RESERVOIR BODY IS NOT VISIBLE BY DIRECT VIEW.
Risk: THIS DOES NOT COMPLY WITH THE STANDARD.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20043981,453 units in Canada
Label
Certain vehicles do not comply with the requirements of CMVSS 135. The brake fluid master cylinder reservoir is recessed and oriented in the engine compartment beneath a leaf screen, such that the brake fluid warning statement embossed on the top of the reservoir body is not visible by direct view. Correction: Jaguar will mail letters to all registered owners which will include labels containing the required warning statement and installation instructions.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 36,595 milesPerrysburg, OHCrash1 injured
AIR BAGS:SIDE/WINDOW
1. CRASH (T-BONED-DRIVER'S SIDE) 2. SIDE AIRBAGS DID NOT DEPLOY... BACK AND NECK INJURIES TO DRIVER. 3. NOTHING.
NHTSA complaint #10081174 — an unverified report by a vehicle owner.
at 10,000 milesDiablo, CACrash
VEHICLE SPEED CONTROL
I WAS BACKING OUT OF MY GARAGE AND BACKING DOWN MY VERY STEEP DRIVEWAY. I PUT MY FOOT ON THE BRAKES AND DISCOVERED I HAD NO BRAKES AND NO STEERING. THE CAR ACCELERATED DOWN DRIVEWAY AND DOWN MY NEIGHBORS HILL. THE CAR WAS STOPPED BY A TREE. WHEN THE CAR WAS TOWED OUT, THE WHEELS WERE PERFECTLY STRAIGHT. THE DEALER COULD FIND NO PROBLEM. DRIVER APPLIED BOTH FEET TO THE BRAKES BUT BRAKES DID NOT RESPOND. IT WAS VERY FORTUNATE THAT NO ONE WAS INJURED. THERE WAS EXTENSIVE DAMAGE TO REAR OF CAR.
NHTSA complaint #10010455 — an unverified report by a vehicle owner.
Tampa, FLCrash
VEHICLE SPEED CONTROL
THE VEHICLE EXPERIENCED SUDDEN ACCELERATION, WHICH CAUSED AN ACCIDENT.
NHTSA complaint #10009572 — an unverified report by a vehicle owner.
Farmington Hills, MICrash2 injured
VEHICLE SPEED CONTROL
AFTER STARTING VEHICLE, PUT IT IN REVERSE GEAR AND IT ACCELERATED AT HIGH SPEED. COULDN'T STOP VEHICLE WITH BRAKES, RESULTING IN A MAJOR ACCIDENT. CONTACTED DEALER.*AK CONSUMER HAD FOOT ON BRAKE CONTINUALLY. THE ACCELERATOR PEDAL WAS NEVER TOUCHED. JAGUAR CONSUMER SERVICE STATES THEY FOUND NOTHING WRONG. CONSUMER BACKED OUT OF A SIDE ENTRANCE GARAGE, NEVER USING THE ACCELERATOR PEDAL. THE IDLE FOR THE VEHICLE IS SET HIGH INITIALLY TO HEAT THE CATALYTIC CONVERTER. THE MOTOR WAS RACING. THE VEHICLE HIT A DITCH OTHERWISE CONSUMER WOULD HAVE SMASHED INTO THE HOUSE NEXT DOOR.
NHTSA complaint #8014096 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 112,358 milesUrbana, OH
VEHICLE SPEED CONTROL
I WAS SLOWING TO STOP IN A LINE OF TRAFFIC ON A CITY STREET. AS I SLOWED, THE BRAKE PEDAL FELT SOFT, AND THE CAR REVVED UP, ATTEMPTING TO ACCELERATE. I THEN PUSHED HEAVILY ONTO THE BRAKE PEDAL BUT HAD NO ABILITY TO STOP THE CAR. THE ENGINE CONTINUED TO REV. LUCKILY, I WAS SLOWING FROM A FAR ENOUGH DISTANCE THAT I WAS ABLE TO FORCEFULLY PUT THE CAR INTO NEUTRAL AND STOP THE CAR. HOWEVER, THE ENGINE CONTINUED TO REV EVEN THOUGH BOTH FEET WERE OFF ALL PEDALS AND THE CAR WAS IN NEUTRAL. I THEN TAPPED THE BRAKE PEDAL IN AN ATTEMPT TO GET THE ENGINE TO STOP REVVING, BUT IT HAD NO EFFECT. NEXT, I TAPPED THE GAS PEDAL TO ATTEMPT TO GET THE ENGINE TO STOP REVVING, WITH THIS, THE ENGINE DID STOP REVVING AND RETURNED TO NORMAL RPM'S. VERY SCARY AND QUITE DISTURBING, ESPECIALLY SINCE I HAVE READ OVER 30 COMPLAINTS ON WEBSITES REGARDING THE SAME ISSUE OTHERS HAVE HAD WITH THEIR JAGUARS. WHY IS NOTHING BEING DONE? HOW MANY PEOPLE NEED TO REPORT THIS TO HAVE A CASE OPENED?
NHTSA complaint #11043130 — an unverified report by a vehicle owner.
Richmond, TX
POWER TRAIN
TL* THE CONTACT OWNS A 2002 JAGUAR S-TYPE. THE CONTACT STATED THAT WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, IT WAS DIFFICULT FOR THE VEHICLE TO SHIFT OUT OF THE PARK POSITION. AFTER THE VEHICLE WAS SHIFTED INTO THE DRIVE POSITION, THERE WAS A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS REFUELED, THERE WAS A STRONG ODOR OF FUEL. THE FAILURES RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL SYSTEM, THE LOWER BALL JOINTS, AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06E056000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.
NHTSA complaint #10750010 — an unverified report by a vehicle owner.
Richmond, TX
SUSPENSION
TL* THE CONTACT OWNS A 2002 JAGUAR S-TYPE. THE CONTACT STATED THAT WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, IT WAS DIFFICULT FOR THE VEHICLE TO SHIFT OUT OF THE PARK POSITION. AFTER THE VEHICLE WAS SHIFTED INTO THE DRIVE POSITION, THERE WAS A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS REFUELED, THERE WAS A STRONG ODOR OF FUEL. THE FAILURES RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL SYSTEM, THE LOWER BALL JOINTS, AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06E056000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.
NHTSA complaint #10750010 — an unverified report by a vehicle owner.
Richmond, TX
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JAGUAR S-TYPE. THE CONTACT STATED THAT WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, IT WAS DIFFICULT FOR THE VEHICLE TO SHIFT OUT OF THE PARK POSITION. AFTER THE VEHICLE WAS SHIFTED INTO THE DRIVE POSITION, THERE WAS A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS REFUELED, THERE WAS A STRONG ODOR OF FUEL. THE FAILURES RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL SYSTEM, THE LOWER BALL JOINTS, AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06E056000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.
NHTSA complaint #10750010 — an unverified report by a vehicle owner.
at 80,165 milesNorth Hollywood, CA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JAGUAR S-TYPE. WHILE PARKED, THE CONTACT ATTEMPTED TO UNLOCK THE FRONT DRIVER'S SIDE DOOR FROM THE EXTERIOR OF THE VEHICLE WITH THE KEY BUT TO NO AVAIL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE DOOR LOCK AND THE IGNITION LOCK WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED FIVE TIMES BUT THE FAILURE WAS NEVER REMEDIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,165.
NHTSA complaint #10482899 — an unverified report by a vehicle owner.
at 51,000 milesEggharbor Township, NJ
TIRES
TL* THE CONTACT OWNS A 2002 JAGUAR S-TYPE EQUIPPED WITH CONTINENTAL TOURINGCONTACT AS TIRES, SIZE 235/50/R17, DOT A3753LV2405. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT NOTICED EXCESSIVE VIBRATION COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT BOTH FRONT TIRES EXPERIENCED TREAD SEPARATION. THE TIRES WERE REPLACED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE TIRES WERE OUT OF WARRANTY AND THEY COULD NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
NHTSA complaint #10465367 — an unverified report by a vehicle owner.
at 65,813 milesSylmar, CA
POWER TRAIN:MANUAL TRANSMISSION
ON JULY 14, 2010, MY CAR STARTING DRIVING SLUGGISH, AS IF PULLING HEAVY WEIGHT. THE GEAR BOX FAULT LIGHT TURNED ON. ON 7-16-2010, I TOOK MY VEHICLE TO THE DEALER AND WAS TOLD IT WOULD COST ME $2,800 PLUS TAX TO CHANGE THE GEAR BOX WITH A ONE YEAR GUARANTEE. MY SECOND OPTION WAS TO INSTALL A NEW TRANSMISSION AT A COST OF OVER $5,000. TWO MONTHS AGO I SPENT $5,000 ON A NEW ELECTRICAL SYSTEM AND FUEL INJECTION. I DON'T KNOW WHAT TO DO SINCE I AM STRUGGLING AS MANY FINANCIALLY. THE DEALER SAID THERE HAVE NOT BEEN ANY TRANSMISSION PROBLEMS WITH THIS MODEL. TOLD HIM I DOUBTED THAT, HENCE, MY COMPLAINT.
NHTSA complaint #10343642 — an unverified report by a vehicle owner.
at 65,813 milesSylmar, CA
ELECTRICAL SYSTEM
ON JULY 14, 2010, MY CAR STARTING DRIVING SLUGGISH, AS IF PULLING HEAVY WEIGHT. THE GEAR BOX FAULT LIGHT TURNED ON. ON 7-16-2010, I TOOK MY VEHICLE TO THE DEALER AND WAS TOLD IT WOULD COST ME $2,800 PLUS TAX TO CHANGE THE GEAR BOX WITH A ONE YEAR GUARANTEE. MY SECOND OPTION WAS TO INSTALL A NEW TRANSMISSION AT A COST OF OVER $5,000. TWO MONTHS AGO I SPENT $5,000 ON A NEW ELECTRICAL SYSTEM AND FUEL INJECTION. I DON'T KNOW WHAT TO DO SINCE I AM STRUGGLING AS MANY FINANCIALLY. THE DEALER SAID THERE HAVE NOT BEEN ANY TRANSMISSION PROBLEMS WITH THIS MODEL. TOLD HIM I DOUBTED THAT, HENCE, MY COMPLAINT.
NHTSA complaint #10343642 — an unverified report by a vehicle owner.
at 92,880 milesCahokia, IL
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE THAT I HAVE A COMPLAINT IN REGARDS TO IS A 2002 JAGUAR S-TYPE. THE VEHICLE WAS DRIVING SLUGGISH AND THE TRANSMISSION WAS NOT SHIFTING AT NORMALCY. I THEN TOOK THE VEHICLE IN TO THE JAGUAR DEALERSHIP TO BE SERVICED AND EXPLAINED TO THEM THAT A TRANSMISSION FAULT LIGHT HAD BEEN TRIGGERED. UPON THEIR EXAMINATION THE DEALERSHIP DISCOVERED THE TRANSMISSION NEEDED TO BE REPLACED. I ASKED THE DEALERSHIP IF THEY HAD MANY CARS IN WITH THE SAME MAKE AND MODEL AS MY VEHICLE WITH THE SAME PROBLEM. THE DEALERSHIP STATED THAT THEY DID IN FACT HAVE BEEN SEEING THIS ISSUE WITH MANY OF S-TYPE JAGUAR VEHICLES. I THEN PLACED A CALL TO A TRANSMISSION RE-BUILDER TO INFORM HIM OF THE ISSUE AND BEFORE I COULD EXPLAIN MY PROBLEM HE WAS ALREADY FAMILIAR WITH THE ISSUE DUE TO THE MANY S-TYPE JAGUARS TRANSMISSION HE HAD REBUILT WITH THE SAME ISSUE.
NHTSA complaint #10260048 — an unverified report by a vehicle owner.
at 64,000 milesRadcliff, KY
TIRES:SIDEWALL
SIDE WALL HAS A SLIT AND A BULGE IN THE SIDE WALL. THIS WAS CAUGHT BEFORE A FAILURE. THEY TRIED TO TELL ME THAT IT WAS FROM A ROAD HAZARD AND NOT A DEFECT. I DON'T BELIEVE A WORD OF IT.
NHTSA complaint #10220403 — an unverified report by a vehicle owner.
at 52,000 milesMarblehead, MA
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 JAGUAR S-TYPE. THE VEHICLE IDLES, SURGES, AND STALLS WHEN TRAVELING FROM 0 TO 55 MPH. THE FAILURE OCCURS CONSTANTLY AND BEGAN IN SEPTEMBER OF 2006. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON AUGUST 3, 2007. THE CURRENT MILEAGE WAS 59,000 AND FAILURE MILEAGE WAS 52,000. UPDATED 02-01-08 *BF UPDATED 02/01/08
NHTSA complaint #10198655 — an unverified report by a vehicle owner.
at 30,000 milesDEL RAN, NJ
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*- WHILE DRIVING THE 2002 JAGUAR S TYPE WITH 30000 FAILURE AND CURRENT MILEAGE AT 40 MPH AND ACCELERATING UP A HILL THE VEHICLE BEGAN TO UNEXPECTEDLY LOSE SPEED. THE VEHICLE GOT TO THE TOP OF THE HILL, THEN CAME DOWN THE HILL, AND IT LOST POWER. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD. THE DRIVER TRIED TO RESTART THE VEHICLE, BUT NOTHING HAPPENED. THE VEHICLE HAD TO BE TOWED TO THE DEALER WHO STATED THAT "THE TRANSMISSION NEEDED TO BE REPLACED". THE VEHICLE HAS NOT BEEN REPAIRED.
NHTSA complaint #10183480 — an unverified report by a vehicle owner.
at 33,000 milesInkster, MI
POWER TRAIN:AUTOMATIC TRANSMISSION
OUR 2002 JAGUAR S TYPE WITH 44,000 MILES HAS TRANSMISSIONS PROBLEMS. WE CONTACTED THE DEALER ON SEVERAL OCCASIONS AND THEY WILL NOT STAND BY THEIR VEHICLE. THERE HAVE BEEN NUMEROUS COMPLAINTS REGARDING TRANSMISSIONS PROBLEMS WITH THE COMPANY. WE NEED HELP GETTING THIS PROBLEMS SOLVED. WHY SHOULD I HAVE TO SPEND THOUSANDS OF DOLLARS TO FIX. THIS IS A $60,000 VEHICLE. HELP.
NHTSA complaint #10150477 — an unverified report by a vehicle owner.
LOS Angeles, CA
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER COMPLAINT REGARDING DEALERS FAILURE TO PROPERLY DIAGNOSE AND REPAIR DRIVE TRAIN FAILURE IN 2002 JAGUAR S TYPE. *TS ***NO ANSWER REQUIRED*** THIS PROBLEM SEEM TO BE MORE PRESENT DURING COOL TEMPERATURES. FROM THE FIRST DAY OF PURCHASE THE VEHICLE DEMONSTRATED UNSATISFACTORY OPERATION OF THE TRANSMISSION, EXHIBITING ROUGH TRANSITION FROM ON GEAR TO THE NEXT WHEN THE DRIVE TRAIN WAS COOL. THE TRANSMISSION WAS REPLACED WHICH REDUCED THE SEVERITY OF THE ROUGH SHIFT BUT IT NEVER SHIFTED AS SMOOTHLY AS THE CONSUMER FELT A LUXURY VEHICLE SHOULD. DURING THE WINTER THE CONSUMER HAD DIFFICULTY GETTING THE VEHICLE TO START. SOMETIMES IT TOOK THREE ATTEMPTS TO START. THEN FIVE MINUTES LATER THE VEHICLE WOULD STALL AND THE FAIL SAFE WARNING LIGHT ILLUMINATED ON THE DASH. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO LOCATE THE PROBLEM. THE PROBLEM RECURRED AND AGAIN THE DEALER WAS UNABLE TO FIND A PROBLEM.
NHTSA complaint #10148679 — an unverified report by a vehicle owner.
LOS Angeles, CA
POWER TRAIN:DRIVELINE
CONSUMER COMPLAINT REGARDING DEALERS FAILURE TO PROPERLY DIAGNOSE AND REPAIR DRIVE TRAIN FAILURE IN 2002 JAGUAR S TYPE. *TS ***NO ANSWER REQUIRED*** THIS PROBLEM SEEM TO BE MORE PRESENT DURING COOL TEMPERATURES. FROM THE FIRST DAY OF PURCHASE THE VEHICLE DEMONSTRATED UNSATISFACTORY OPERATION OF THE TRANSMISSION, EXHIBITING ROUGH TRANSITION FROM ON GEAR TO THE NEXT WHEN THE DRIVE TRAIN WAS COOL. THE TRANSMISSION WAS REPLACED WHICH REDUCED THE SEVERITY OF THE ROUGH SHIFT BUT IT NEVER SHIFTED AS SMOOTHLY AS THE CONSUMER FELT A LUXURY VEHICLE SHOULD. DURING THE WINTER THE CONSUMER HAD DIFFICULTY GETTING THE VEHICLE TO START. SOMETIMES IT TOOK THREE ATTEMPTS TO START. THEN FIVE MINUTES LATER THE VEHICLE WOULD STALL AND THE FAIL SAFE WARNING LIGHT ILLUMINATED ON THE DASH. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO LOCATE THE PROBLEM. THE PROBLEM RECURRED AND AGAIN THE DEALER WAS UNABLE TO FIND A PROBLEM.
NHTSA complaint #10148679 — an unverified report by a vehicle owner.
Kennebunk, ME
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING CONSUMER HEARD A LOUD BANG AND 2002 JAGUAR S TYPE BEGAN VIBRATING. THE GEAR SHIFT HAD MOVED FROM DRIVE TO REVERSE. *TS THE CONSUMER TOOK THE VEHICLE TO A LOCAL GARAGE WHERE THE MECHANIC DETERMINED THAT THE TRANSMISSION HAD EXPLODED AND HIT THE FLOOR WITH A MAJOR LOSS OF FLUID. THE CONSUMER WAS WAITING ON THE MECHANIC'S DETERMINATION TO SEE IF SOMETHING COULD HAVE POSSIBLY HIT THE UNDERCARRIAGE OF THE VEHICLE. IF THAT WAS THE CASE THE CONSUMER WOULD BE ABLE TO FILE A CLAIM WITH HIS INSURANCE COMPANY.
NHTSA complaint #10141035 — an unverified report by a vehicle owner.
at 55,000 milesKennebunk, ME
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONTACT SPECIFICALLY STATED THAT WHILE DRIVING, THE VEHICLE SHIFTED INTO REVERSE. THERE WAS A LOUD BANG AND VIBRATION. THE CONTACT MOVED THE VEHICLE AWAY FROM THE HIGHWAY AND REALIZED THE VEHICLE WAS IN REVERSE. HE DROVE THE VEHICLE TO A NEARBY MECHANIC AND ASKED HIM IF THE VEHICLE WAS SAFE TO DRIVE. THE MECHANIC ADVISED HIM TO DRIVE THE VEHICLE HOME. THE NEXT DAY THE VEHICLE WAS INSPECTED BY A LOCAL MECHANIC, AND SAID THAT THE DOG IN THE BACK SEAT MAY HAVE HIT THE GEAR SHIFT AND CAUSED THE CHANGE OF GEARS. THE CONTACT DID NOT FEEL THAT THIS ACTUALLY HAPPENED. THE MECHANIC STATED THAT THE TRANSMISSION EXPLODED AND LOST TRANSMISSION FLUID. A SERVICE DEALER SAID THAT THIS COULD HAVE HAPPENED BECAUSE THE VEHICLE RAN OVER SOMETHING IN THE ROAD. THE MANUFACTURER HAS NOT BEEN CONTACTED YET, BUT WAS SENDING HIM AN EMAIL AS SOON AS HE FILED A COMPLAINT WITH NHTSA. *AK UPDATED 12/27/05.
NHTSA complaint #10140439 — an unverified report by a vehicle owner.
Bellwood, IL
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: 1ST TIME CAR WAS PARKED ON AN INCLINE, AND AFTER RETURNING THE GEAR SHIFT WILL NOT MOVE OUT OF PARK. THEN , CAR WAS TOWED TO DEALERSHIP, WHO REPAIRED THE PROBLEM. AFTERWARDS, ONCE AGAIN VEHICLE WAS PARKED ON AN INCLINE AND VEHICLE WOULD NOT COME OUT OF PARK. TALKED TO A JAUGUAR REPRESENTATIVE, WHO SUGGESTED REPLACEMENT OF THE PART. THEN, JAGUAR REPRESENTATIVE ARRANGED MEETING WITH A NEW DEALERSHIP FOR A DIAGNOSTIC. MECHANICS STATED THAT THEY WERE AWARE OF THE SHIFT LEVER. PROBLEM. DEALER REPORTED THERE WAS NO SOLUTION FOR THIS PROBLEM. WHEN PROBLEM OCCURRED DEALER SUGGESTED THAT CONSUMER PULL EMERGENCY BRAKE WHEN THIS OCCURRED, AND ROCK THE VEHICLE TO GET IT OUT OF PARK. THERE WAS A SERVICE BULLETIN ABOUT THIS. ISSUE. OWNER WROTE LETTER TO THE JAGUAR TO MAKE THEM AWARE, AND WAS WAITING TO HEAR FROM DEALER.
NHTSA complaint #10124883 — an unverified report by a vehicle owner.
at 53,460 milesSAN Diego, CA
FUEL SYSTEM, OTHER
ON 2 SEPARATE OCCASIONS APPROX. 1 YEAR APART I WAS DRIVING LONG DISTANCE FROM SAN DIEGO, CA TO NEVADA AND IDAHO ON INTERSTATE 15. ON THE FIRST OCCASION (6/4/04) THE VEHICLE LOST ALL POWER AND STALLED APPROX. 60 MILES SOUTH OF SALT LAKE CITY. WAS ABLE TO RESTART AND DROVE APPROX. 5 MILES WHEN VEHICLE STALLED AGAIN. THIS OCCURRED TWICE MORE AND I WAS UNABLE TO RESTART AFTER THE FOURTH STALL. VEHICLE WAS TOWED TO JAGUAR DEALERSHIP IN SALT LAKE CITY AND KEPT THERE FOR 5 DAYS. THE SERVICE REP STATED THEY COULD FIND NOTHING WRONG BUT ULTIMATELY REPLACED THE FUEL PUMP. THE VEHICLE WAS UNDER WARRANTY AT THAT TIME. THE SECOND INCIDENT OCCURED THIS LAST WEEK (5/31/02) AND WAS IDENTICAL TO THE FIRST FAILURE EXCEPT THIS OCCURRED APPROX. 25 MILES SOUTH OF LAS VEGAS AND THE VEHICLE WOULD NOT RESTART AFTER THE 2ND FAILURE. VEHICLE WAS TOWED TO THE DEALERSHIP IN LAS VEGAS. THEY AGAIN COULD FIND NOTHING WRONG. I WAS TOLD BY THE SERVICE MANAGER THAT BECAUSE THEY COULD NOT DUPLICATE THE PROBLEM IN THE SHOP THAT MY ONLY ALTERNATIVE WAS TO FOR THEM TO TAKE THE VEHICLE ON AN EXTENDED ROAD TEST AT MY EXPENSE. THEY DID NOT FEEL THIS WAS A WARRANTY ISSUE BECAUSE THEY COULDN'T DETECT THE PROBLEM WITH THEIR DIAGNOSTIC TOOLS AND SO IT WAS NOT RELATED TO THE FIRST INCIDENT. I DID NOT FEEL THAT I SHOULD PAY THEM FOR THE EXTENDED ROAD TEST BECAUSE THE PROBLEM SHOULD HAVE BEEN COVERED UNDER THE WARRANTY. I RETRIEVED MY VEHICLE AND RETURNED HOME.
NHTSA complaint #10124367 — an unverified report by a vehicle owner.
at 36,595 milesPerrysburg, OHCrash1 injured
AIR BAGS:SIDE/WINDOW
1. CRASH (T-BONED-DRIVER'S SIDE) 2. SIDE AIRBAGS DID NOT DEPLOY... BACK AND NECK INJURIES TO DRIVER. 3. NOTHING.
NHTSA complaint #10081174 — an unverified report by a vehicle owner.
at 15,000 milesSignal Mountain, TN
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
CONSUMER STATED THAT VEHICLE WOULD NOT COME OUT OF PARK TO GO INTO DRIVE. TOOK VEHICLE TO DEALER. CONSUMER HAD TO ENGAGE THE EMERGENCY BRAKE TO SWITCH GEARS. *AK CONSUMER FEELS JAGUAR SHOULD RECALL ALL VEHICLES WITH REBUILT TRANSMISSION WITH A EXTENDED WARRANTY.
NHTSA complaint #10046245 — an unverified report by a vehicle owner.
Camarillo, CA
WHEELS
LETTER SENT IN RESPONSE TO THE LETTER FORWARDED FROM LORRAINE GUBERNIK WITH JAGUAR CARS DATED AUG. 25. *LA CONSUMER NOTICED A DISTINCT SHIMMY IN THE STEERING WHEEL WHEN THE VEHICLE REACHED APPROX. 64 MPH OR GREATER. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR REPAIRS ALONG WITH OTHER CONCERNS. WHEN THE CONSUMER PICKED UP THE VEHICLE, HE NOTICED ONLY ONE OF THE FEW ITEMS WERE ADDRESSED. THE CONSUMER MADE ANOTHER APPOINTMENT AT WHICH TIME THE OTHER MINOR PROBLEMS WERE ADDRESSED. THE SHIMMY IN THE STEERING WHEEL STILL EXISTED. THE MECHANIC THEN RECOMMENDED DRIVING IT FOR A WEEK LETTING THE TIRES/CAR WARM UP HOPING THE SHIMMY WOULD DISSIPATE. THE CONSUMER AGREED WITH THE UNDERSTANDING THAT IF IT DIDN'T WORK, HE WOULD TAKE FURTHER STEPS TO CORRECT THE PROBLEM. THE SHIMMY DIDN'T GO AWAY, IN FACT, IT WAS OCCURRING AT SPEEDS BETWEEN THE LOW 40'S TO MID 60'S. NEW WHEELS WERE ORDERED AND PLACED ON THE VEHICLE. THIS DIDN'T CORRECT THE PROBLEM EITHER. CONSUMER REQUESTED ANOTHER JAGUAR WITH ALL THE SAME COMPONETS TO REPLACE HIS VEHICLE THAT HE FEELS COULDN'T BE REPAIRED. *PH THE CONSUMER WAS TOLD THE STEERING RACK WOULD BE REPLACED, HOWEVER THE DEALERSHIP CONTINUED TO GIVE THE CONSUMER THE RUN A ROUND REGARDING THE AVAILABILITY OF THE PART. *JB
NHTSA complaint #10044183 — an unverified report by a vehicle owner.
Camarillo, CA
STEERING
LETTER SENT IN RESPONSE TO THE LETTER FORWARDED FROM LORRAINE GUBERNIK WITH JAGUAR CARS DATED AUG. 25. *LA CONSUMER NOTICED A DISTINCT SHIMMY IN THE STEERING WHEEL WHEN THE VEHICLE REACHED APPROX. 64 MPH OR GREATER. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR REPAIRS ALONG WITH OTHER CONCERNS. WHEN THE CONSUMER PICKED UP THE VEHICLE, HE NOTICED ONLY ONE OF THE FEW ITEMS WERE ADDRESSED. THE CONSUMER MADE ANOTHER APPOINTMENT AT WHICH TIME THE OTHER MINOR PROBLEMS WERE ADDRESSED. THE SHIMMY IN THE STEERING WHEEL STILL EXISTED. THE MECHANIC THEN RECOMMENDED DRIVING IT FOR A WEEK LETTING THE TIRES/CAR WARM UP HOPING THE SHIMMY WOULD DISSIPATE. THE CONSUMER AGREED WITH THE UNDERSTANDING THAT IF IT DIDN'T WORK, HE WOULD TAKE FURTHER STEPS TO CORRECT THE PROBLEM. THE SHIMMY DIDN'T GO AWAY, IN FACT, IT WAS OCCURRING AT SPEEDS BETWEEN THE LOW 40'S TO MID 60'S. NEW WHEELS WERE ORDERED AND PLACED ON THE VEHICLE. THIS DIDN'T CORRECT THE PROBLEM EITHER. CONSUMER REQUESTED ANOTHER JAGUAR WITH ALL THE SAME COMPONETS TO REPLACE HIS VEHICLE THAT HE FEELS COULDN'T BE REPAIRED. *PH THE CONSUMER WAS TOLD THE STEERING RACK WOULD BE REPLACED, HOWEVER THE DEALERSHIP CONTINUED TO GIVE THE CONSUMER THE RUN A ROUND REGARDING THE AVAILABILITY OF THE PART. *JB
NHTSA complaint #10044183 — an unverified report by a vehicle owner.
Amherst, VA
VEHICLE SPEED CONTROL:CRUISE CONTROL
ON THREE DIFFERENT OCCASIONS THE VEHICLE SLOWED DOWN TO ABOUT 10 MPH WHEN THE CONSUMER ENGAGED THE CRUISE CONTROL. THIS PROBLEM ONLY OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A SHOP, BUT THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. THE CONSUMER STATED THE MECHANIC CHANGED OUT THE COMPUTER, AND NOW THINKING ALONG THE LINES OF POSSIBLE ELECTRICAL PROBLEMS. *NLM REFER TO ODI# 10021053 (ONLINE) *SCC
NHTSA complaint #10020137 — an unverified report by a vehicle owner.
Amherst, VA
ELECTRICAL SYSTEM
ON THREE DIFFERENT OCCASIONS THE VEHICLE SLOWED DOWN TO ABOUT 10 MPH WHEN THE CONSUMER ENGAGED THE CRUISE CONTROL. THIS PROBLEM ONLY OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A SHOP, BUT THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. THE CONSUMER STATED THE MECHANIC CHANGED OUT THE COMPUTER, AND NOW THINKING ALONG THE LINES OF POSSIBLE ELECTRICAL PROBLEMS. *NLM REFER TO ODI# 10021053 (ONLINE) *SCC
NHTSA complaint #10020137 — an unverified report by a vehicle owner.