at 100,424 miles
Slidell, LA
Crash
AIR BAGS
I got in a car crash the airbag deployed a was
NHTSA complaint #11724837 — an unverified report by a vehicle owner.
2014 Jeep Cherokee airbag problems
48 of the 3,965 complaints about the 2014 Jeep Cherokee are about the airbag system — 1% of everything reported for this model year. Half of the failures with a mileage on record happened before 33,000 miles.
48
Complaints
17
Crashes
0
Fires
11
Injuries
Exactly what failed
AIR Bags
48
100.0%
Airbags across every Jeep Cherokee year
What owners said
Filed with NHTSA, in their own words.
Gilbert, AZ
AIR BAGS
Started the vehicle and before we could put it in gear, the airbags in the back seat deployed. I contacted Jeep Customer Service and was given case # 93132151 and they had it towed to the nearest dealership for diagnosis. Then Jeep refused to pay the diagnostic fee and the dealership won’t do the diagnosis. Our fear is that the vehicle is unsafe to drive as the front airbags could now go off.
NHTSA complaint #11663703 — an unverified report by a vehicle owner.
Hartfield, VA
AIR BAGS
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Air Bags). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11536520 — an unverified report by a vehicle owner.
at 61,000 miles
Staunton, VA
AIR BAGS
The contact owned a 2014 Jeep Cherokee. The contact stated while driving 10 MPH, the front passenger’s side air bags deployed without warning, causing major damages to the front passenger’s side door. There was no injury sustained. The contact pulled over and became aware that the front passenger’s side air bags and side door air bags had deployed. The contact was able to drive the vehicle to a collision center where the vehicle was deemed a total loss by the insurance company. The manufacturer was not contacted. The failure mileage was 61,000. The VIN was not available.
NHTSA complaint #11530472 — an unverified report by a vehicle owner.
Kingsport, TN
AIR BAGS
Driving the vehicle for a few mins and the seatbelt light and airbag lights will come on and message show service airbags soon. Will stay in for about 2 mins to 15mins. Does not occur everyday but would say once every two weeks.
NHTSA complaint #11511275 — an unverified report by a vehicle owner.
Kansas City, MO
Crash
1 injured
AIR BAGS
i got into a car crash that completely crushed my vehicle and the airbags didn’t deploy at all. serious injuries were sustained
NHTSA complaint #11498814 — an unverified report by a vehicle owner.
at 150,000 miles
Summerville, SC
Crash
AIR BAGS
MY SON WAS DRIVING AND REAR ENDED SOMEONE. HIS AIRBAGS DID NOT DEPLOY YET THE VEHICLE SHOWED AN ALERT ON THE DASH STATING THE AIRBAGS HAD DEPLOYED. THIS HAPPENED DRIVING STRAIGHT ON A CITY STREET.
NHTSA complaint #11414805 — an unverified report by a vehicle owner.
Lakeview, OR
AIR BAGS
AIR BAG WARNING LIGHT TURNED ON HAVEN'T BEEN ABLE TO FIX YET. PASSENGERS SEAT BEARING ON TRACK BROKEN. FRONT END NOISE WHEN TURNING HAS BEEN IN DEALER MULTIPLE TIMES AND HAVEN'T BEEN ABLE TO FIX SOUNDS LIKE RUBBING ON SOMETHING CRINKLING SOUND.
NHTSA complaint #11398400 — an unverified report by a vehicle owner.
at 53,000 miles
Buffalo, NY
AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE AIR BAGS WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO TRANSITOWNE JEEP CHRYSLER DODGE RAM (7408 TRANSIT RD, WILLIAMSVILLE, NY 14221) WHERE THE MECHANIC REPAIRED THE ELECTRICAL SIDE PILAR MOLDING, AND SIDE CURTAIN AIR BAGS HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.
NHTSA complaint #11390032 — an unverified report by a vehicle owner.
at 50,000 miles
Pasadena, TX
Crash
2 injured
AIR BAGS
DRIVING IN THE FREEWAY AND HAVE AN ACCIDENT DUE TO THE MALFUNCTIONING FRONT COLLISION WARNING AND THE NOT WORKING SENSORS
NHTSA complaint #11321585 — an unverified report by a vehicle owner.
at 60,750 miles
Mesa, AZ
Crash
AIR BAGS
I WAS IN AN ACCIDENT SEVERE ENOUGH TO TOTAL THE VEHICLE BUT NONE OF THE MANY AIR BAGS DEPLOYED. I REAR ENDED A VEHICLE ON THE FREEWAY. I WAS JUST CONCERNED SINCE I AM UNAWARE WHAT SPEED I WAS GOING AT THE POINT OF IMPACT. THE FRONT OF MY VEHICLE WAS PUSHED BACK TOWARD THE WINDSHEILD PRETTY FAR. UNFORTUNATELY, I DON'T HAVE ANY PICTURES. I JUST WANTED TO EXPRESS MY CONCERNS. WE DID TEST THE CAR AND THERE APARENTLY NO FAILURE OF THE AIR BAG SYSTEM, SO MAYBE NO PROBLEM.
NHTSA complaint #11302083 — an unverified report by a vehicle owner.
Owensboro, KY
AIR BAGS
TL THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11291523 — an unverified report by a vehicle owner.
at 106,000 miles
NEW London, OH
Crash
1 injured
AIR BAGS
I WAS TRAVELING ON ROUTE 18 A 55 MPH ROAD YESTERDAY AND HIT SOME ICE OR CENTER RUMBLE STRIPS IN THE ROAD. MY CAR WENT INTO A LARGE DITCH. THE FRONT END OF MY CAR IS SEVERELY DAMAGED. THE DRIVER SIDE AIRBAG DID NOT DEPLOY. I FIND THIS VERY DISTURBING. DEFINITELY A SAFETY ISSUE!!
NHTSA complaint #11289860 — an unverified report by a vehicle owner.
Brockton, MA
AIR BAGS
2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARD TO SERVICE AIRBAG SYSTEM WARNING LIGHT COMING ON; CAUSED BY UNDERSEATS JAMMED WIRES. *AS THE CONSUMER STATED THE VEHICLE NEEDED A NEW WIRING HARNESS. THE DEALER STATED THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED.
NHTSA complaint #11276833 — an unverified report by a vehicle owner.
at 95,500 miles
Portland, OR
Crash
1 injured
AIR BAGS
MY VEHICLE WAS ENGAGED IN ACTIVE USE OF CRUISE CONTROL, I HAD BRAND NEW TIRES, AND SOMETHING HAPPENED TO THE VEHICLE TO WHERE IT CAUSED AN UNSAFE PUSH OF ACCELERATION AND THE CAR LOST TRACTION ON THE ROAD. THE VEHICLE ENDED UP ROLLING 125 FEET OFF A SMALL DROP INTO A RIVER. NONE OF THE AIRBAGS DEPLOYED DESPITE HAVING 13 POINTS OF IMPACT. I HAD TO EXTRICATE MYSELF FROM THE SUBMERGING VEHICLE. I THE ROADS WERE PAVED WITH GRAVEL ON EITHER SIDE. I WAS TRAVELING AT 55MPH, AND FOLLOWING THE CURVE OF THE ROAD. *DT
NHTSA complaint #11222200 — an unverified report by a vehicle owner.
Valdosta, GA
Crash
3 injured
AIR BAGS
MY DAUGHTER WAS STOPPED AT A TRAFFIC LIGHT AND A CAR HIT THE TRUCK BEHIND HER AND PUSHED IT INTO HER AND PUSHED HER INTO THE CAR IN FRONT OF HER. SHE SEEN THE CAR COMING AND NOT STOPPING SO SHE HIT THE BRAKES HARD, SO SHE DIDN'T HIT THE CAR IN FRONT OF HER HARD. THE AIR BAGS DIDN'T DEPLOY AND SHE HIT HER HEAD AND SUSTAINED A VERY BAD CONCUSSION AND LOST THE HEARING IN HER LEFT EAR. SHE HIT HER HEAD SO HARD IT HAS A WHITE MATTER SPOT ON HER BRAIN.
NHTSA complaint #11129269 — an unverified report by a vehicle owner.
at 90,000 miles
Barefoot BAY, FL
Crash
AIR BAGS
AT THE END OF LAST YEAR OUR 2014 JEEP CHEROKEE SPORT WAS INVOLVED IN AN ACCIDENT ON I-95 IN CONNECTICUT. THE REPAIR SHOP DID NOT DO A THOROUGH INSPECTION OF THE VEHICLE. AT THE TIME I TOLD THEM THAT THE PASSENGER AIR BAGS DID NOT DEPLOY AND THAT THERE WAS AN AIR BAG MALFUNCTION LIGHT ON. THEY DID NOT INSPECT THIS SYSTEM UNTIL I WENT TO PICK THE CAR UP AND THE AIRBAG WARNING LIGHT CAME BACK ON. I WAITED 3 DAYS FOR REPAIRS AND THEY DID NOT HAPPEN. SO I DROVE THE CAR BACK TO FLORIDA AND TOOK IT TO A JEEP DEALER HERE FOR THE REPAIRS. THEY HAVE HAD MY CAR SINCE MARCH AND STILL CANNOT GET THE REQUIRED REPAIR PARTS FROM CHRYSLER. I AM WONDERING IF THERE IS ANY WAY I CAN FORCE THEM TO COME UP WITH THE PARTS AND FIX MY VEHICLE. IN THE MEAN TIME I AM PAYING CAR PAYMENTS ON A CAR THAT I CAN'T DRIVE. AND A CAR THAT I HAD TO PURCHASE TO REPLACE THE ONE I CAN'T DRIVE. THE INSURER WILL NOT LET ME HAVE THE VEHICLE BACK DUE TO SAFETY CONCERNS ABOUT THE AIRBAG SYSTEM.
NHTSA complaint #11123146 — an unverified report by a vehicle owner.
Houston, TX
AIR BAGS
SERVICE AIRBAG SYSTEM POPS UP ALL THE TIME . SOMETIMES IT'S THE SHORT WIRE THAT GETS UNPLUGGED IF YOU MOVE YOUR SEAT OR JUST TURNS ON AND YOU HAVE TO REPLUG THAT CORD BACK . I'M NOT SURE IF THE AIRBAG WILL DEPLOY IF I GET IN AN ACCIDENT
NHTSA complaint #11098827 — an unverified report by a vehicle owner.
at 33,000 miles
Pacific Junction, IA
AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED THE AIR BAGS, CHECK ENGINE WARNING INDICATORS ILLUMINATED AND THE MESSAGE CENTER DISPLAYED 'CHECK AIR BAGS SYSTEM ". THE VEHICLE WAS DRIVEN TO THE DEALER (BAXTER CHRYSLER/JEEP/DODGE OF BELLVIEW, NEBRASKA) WHOM INFORMED THE CONTACT THAT WITHOUT DIAGNOSING THE VEHICLE AN EXACT FAILURE COULD NOT BE DETERMINED BUT THEY WERE ABLE TO INFORM THE CONTACT THAT THERE WAS A RODENT NEST INSIDE THE ENGINE NEAR THE BATTERY COMPARTMENT AND THERE WERE SIGNS OF CHEWING ON THE WIRES TO THE AIR BAGS SENSORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
NHTSA complaint #11082008 — an unverified report by a vehicle owner.
at 62,863 miles
Grand Prarie, TX
Crash
2 injured
AIR BAGS
TL* THE CONTACT OWNED A 2014 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING AND CRASHED INTO THE JERSEY WALL. THE CONTACT SUSTAINED A FRACTURED RIGHT FOOT AND A TORN LIGAMENT IN THE LEFT KNEE. THE PASSENGER INCURRED HAND INJURIES. BOTH OCCUPANTS REQUIRED MEDICAL ATTENTION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC (NORTH TEXAS COLLISION LOCATED IN ARLINGTON, TEXAS). THE VEHICLE WAS NOT DIAGNOSED AND WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,863.
NHTSA complaint #10993511 — an unverified report by a vehicle owner.
at 51,000 miles
Atkinson, NH
AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE "SERVICE AIR BAG" MESSAGE ILLUMINATED WITHOUT WARNING. THE DEALER REPLACED THE WIRING HARNESS OF THE AIR BAG AND THE COMPUTER CONSOLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
NHTSA complaint #10969112 — an unverified report by a vehicle owner.
at 48,000 miles
SAN Dimas, CA
Crash
1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE ATTEMPTING TO STOP THE VEHICLE, THE ENGINE AND BRAKES FAILED, CAUSING THE CONTACT TO REAR END ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. THE CONTACT RECEIVED CHEST AND HAND INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE INVESTIGATED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10919345 — an unverified report by a vehicle owner.
at 12,343 miles
Morenci, AZ
AIR BAGS
SERVICE AIRBAG SYSTEM LIGHT COMES ON RANDOMLY WHILE CAR IS IN MOTION.
NHTSA complaint #10918079 — an unverified report by a vehicle owner.
Friendswood, TX
AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V529000 (POWER TRAIN), 15V041000 (AIR BAGS), AND 15V509000 (VISIBILITY). THE DEALER WAS CONTACTED TO SCHEDULE THE REPAIRS AND INDICATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS ADVISED TO SCHEDULE AN APPOINTMENT ON OCTOBER 3, 2016. THE DEALER WAS CONTACTED MONTHS LATER AND WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10914480 — an unverified report by a vehicle owner.
at 5,000 miles
Atkinson, NH
AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING ERROR INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
NHTSA complaint #10906973 — an unverified report by a vehicle owner.
Providence, RI
AIR BAGS
I HAVE A 2014 JEEP AND EVERY TIME I DRIVE THE TRANSMISSION SLIPS GEARS, MOSTLY IF I AM SLOWING DOWN BUT IT ALSO DOES IT WHEN I AM ACCELERATING. I HAVE HAD THIS PROBLEM FOR ABOUT 2 YEARS NOW AND THE DEALER SAYS IT NOTHING TO WORRY ABOUT. I ALSO HAVE A PROBLEM WITH THE AIR BAG LIGHT IT KEEPS COMING ON AND OFF I HAVE TOLD THE DEALER ABOUT THIS AND IT HAS TAKEN THEM MONTHS TO FINALLY LISTEN TO ME. THEN I FIND OUT THAT THERE IS AND ELECTRICALL PROBLEM, HONESTLY WHAT ELSE CAN GO WRONG. I MEAN SERIOUSLY 6 RECALLS ALREADY AND I AM SURE THERE IS NO NEED FOR THIS. TO BE QUITE HONEST I WAS TOLD TODAY THAT MY CAR WAS NO SAFE TO DRIVE SUE TO THE ELECTRICAL ISSUE.
NHTSA complaint #10881826 — an unverified report by a vehicle owner.
at 22,000 miles
Commack, NY
AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE IGNITION WAS TURNED TO THE ON POSITION WHILE THE VEHICLE WAS ON AN INCLINE, IT WOULD NOT SHIFT INTO DRIVE. THE VEHICLE WENT INTO NEUTRAL AND DRIFTED BACKWARDS. ALSO, WHILE DRIVING APPROXIMATELY 65 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE AND THE SPEED REDUCED. THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE FAILURES RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000.
NHTSA complaint #10876739 — an unverified report by a vehicle owner.
at 26,500 miles
Martinsville, VA
AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE THE VEHICLE WAS BEING OPERATED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DETERMINED. THE WIRING HARNESS ASSEMBLY WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES AND THE WIRING HARNESS ASSEMBLY WAS REPLACED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,500.
NHTSA complaint #10875778 — an unverified report by a vehicle owner.
at 13,000 miles
Sterling Heights, MI
Crash
1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD AN UNUSUAL NOISE UNDERNEATH THE HOOD. THE VEHICLE IMMEDIATELY ACCELERATED AND CRASHED INTO A PARKED VEHICLE, CAUSING EXTENSIVE DAMAGE TO BOTH VEHICLES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A MINOR INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AN INVESTIGATION WAS ORDERED. THE FAILURE MILEAGE WAS 13,000. UPDATED 08/31/16*LJ
NHTSA complaint #10872709 — an unverified report by a vehicle owner.
at 12,000 miles
Denver, CO
AIR BAGS
THE PRIMARY SAFETY CONCERN IS THE ROUGH AND ERRATIC SHIFTING BETWEEN GEARS. THE SLUGGISH AND UNRELIABLE ACCELERATION AND THE SUDDEN DOWNSHIFTS ARE TROUBLESOME. I'VE NOW BEEN TOLD THAT I NEED A NEW TRANSMISSION AT 12,000 MILES.
NHTSA complaint #10864977 — an unverified report by a vehicle owner.