2019 Jeep Cherokee engine problems

ENGINE

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the messages "Reset - Start Unavailable" and "START/STOP System Unavailable" were displayed. Additionally, the contact stated that while driving on another occasion, the vehicle inadvertently stalled. The contact was unable to pull over, and the vehicle was pushed to the side of the road with assistance. The vehicle was restarted after a while and was driven to the residence; however, the failure reoccurred. The battery was disconnected and taken to an Auto Zone Store, where it was determined that the battery voltage was low. The contact replaced the battery; however, the new battery drained prematurely. An independent mechanic diagnosed the vehicle at the residence, and the throttle body was replaced, but the vehicle failed to restart. The vehicle was towed to a dealer, where it was determined that the PCM and TCM needed to be reprogrammed to restart the vehicle; however, the repair could not be completed due to a loss of communication, and the vehicle went into LIMP Mode. The vehicle was not repaired. The manufacturer was notified of the failure but declined to assist. The failure mileage was approximately 82,000.

NHTSA complaint #11756217 — an unverified report by a vehicle owner.

ENGINE

Automatic transmission shifts hard at approximately 30 mph causing a sudden lurch.It has happened several times. It is such a sudden movement that it feels unsafe as if someone has hit my car from behind. I took my car to the dealer of purchase for the first time for this issue on 7/18/26. This has happened at least 4x and there were no warnings prior to it happening. Also, when I hit a small speed bump the lights went off on the dashboard and car was still running. No findings were reported.

NHTSA complaint #11751390 — an unverified report by a vehicle owner.

ENGINE

My 2019 jeep Cherokee limited suffered a complete loss of power while driving down the highway and now has a service 4wd light on as well.

NHTSA complaint #11751006 — an unverified report by a vehicle owner.

ENGINE

Engine failure at 90,000 miles need a whole new engine

NHTSA complaint #11750509 — an unverified report by a vehicle owner.

ENGINE

While driving the 2019 Jeep Cherokee 2.0L turbo lost power and stalled. Had it towed to mechanic and was advised cylinders 1&2 had low compression and needs new motor.

NHTSA complaint #11743957 — an unverified report by a vehicle owner.

ENGINE AND ENGINE COOLING

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 65 MPH, the vehicle suddenly lost motive power following a loud screeching sound. The Check Engine warning light illuminated, and the vehicle started to misfire upon depression of the accelerator pedal. The contact managed to drive the vehicle to the local mechanic, where diagnostic testing revealed a misfire in cylinder #3. Further investigation confirmed internal cylinder damage, which resulted in total engine failure. The mechanic ordered a replacement engine long block from Albany Chrysler Center, Inc. (34650 225th Ave, Albany, MN 56307). After a two-month wait, the part arrived; however, the dealer was sent a complete engine assembly instead of a long block, which required additional repair costs. The manufacturer has not yet been notified and the vehicle remained unrepaired. The failure mileage was approximately 95,000.

NHTSA complaint #11743705 — an unverified report by a vehicle owner.

ENGINE

When accelerating, the RPMs surge unusually high before the transmission shifts. After the delayed shift, the vehicle jerks hard forward and feels like it is being hit from behind. The shifting feels aggressive and inconsistent, especially during acceleration. In addition, the A/C system was completely rebuilt but continues to intermittently shut off and stop blowing cold air. The infotainment/information center screen also stops functioning in hot weather, especially when outside temperatures are above 90 degrees.

NHTSA complaint #11738929 — an unverified report by a vehicle owner.

ENGINE

I was slowing down coming to a stop in a left turn lane. I went to give the car gas to make the turn and for 4 seconds I had no power. My car was stuck in The middle of the intersection. When the vehicle regained power it slammed forward really hard.

NHTSA complaint #11738576 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving check engine light had suddenly illuminated and the message "unspecified service unavailable" had displayed along with the 4 wheel drive warning light had illuminated. During the failure the vehicle did not properly accelerate. The vehicle was taken to the local mechanic who diagnosed the PTU had malfunctioned. The vehicle was not repaired. The manufacturer and local dealer was not yet contacted. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 25V011000(POWER TRAIN). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 81,000.

NHTSA complaint #11737646 — an unverified report by a vehicle owner.

ENGINE

I was on a highway in the Middle Lane to accelerate, and after that the car started to lose power and acceleration and the engine started to make noise and I saw smoke behind me. It was only at this point that an engine light came on and then it went off and did not return. It was a safety hazard and dangerous because it lost power on a highway And there were cars around me doing 60 to 80 mph and I had to navigate and then quickly to exit. I exited the highway and pulled off as soon as it was safe, Although I had very little power to do so., The car was towed to a mechanic who said there was a cylinder 1 scoring and cracking of piston. The car was towed to a Jeep dealership who told me it just needed a cylinder pack and it was only $1,000. They kept the car for a week and didn't answer calls until we went over there. The service manager told us we did in fact need a new engine. This is where I bought the car and I still owe $6,000 on it and now I'm looking at a $8,000 job. I have contacted Stellaris and opened a case on April 23rd.

NHTSA complaint #11735346 — an unverified report by a vehicle owner.

ENGINE

while driving ,the vehicle just shuts off while in motion, then dashboard lights come and message says if you want to start vehicle step on brake and push button , but once I push the button it struggles to start. Mechanic ran a diagnostic test and said its the power train control module that is under a recall on other jeeps but not mine.

NHTSA complaint #11735222 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the RPM was unexpectedly elevated. There was no warning light illuminated. The contact was able to pull over to the side of the road; however, the vehicle failed to restart. The vehicle was towed from the scene. After the failure, the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and it was determined that the pistons and valves had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 86,000.

NHTSA complaint #11734005 — an unverified report by a vehicle owner.

ENGINE

Loss of driver power- while driving on the freeway/street at a speed car shut off. which it might have cause accident and injured myself and/or others No the problem has not been reproduced by manufacture No the vehicle has not been inspected by dealer. Took the car to an independent service center and unable to confirm defect. The incident been ongoing since yearly last year. It stops and comes back to shut off while driving. engine lights pop up and battery- I have taken care to check battery and is good. Noticed there was a recall for loss of driver power (Recall # 01c) which is what's happening with my car. But my vin num does not come up.. Please help

NHTSA complaint #11732735 — an unverified report by a vehicle owner.

ENGINE

The Rear crank shaft seal is leaking on my car. It was a recall on the same engine but on the grand Cherokee. Not the cherokees. It’s $2500 to fix it.

NHTSA complaint #11728622 — an unverified report by a vehicle owner.

ENGINE

3 Years ago a new motor and starter were put into my car. Now it won't start again and the dealership says the motor is blown again. They tell me that it is not covered under the warranty from the engine that was put in 3 years ago. How is that not covered. I now have a vehicle that I can't drive and no warranty on it and still have a loan on it. This needs to be fixed or covered. Please have someone call me as soon as possible. Thank you [XXX] [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11726984 — an unverified report by a vehicle owner.

ENGINE

I was driving on the highway going approximately 75mph, everything was 100% normal. All of a sudden, and at once, my steering wheel started to shake, the car lost power/acceleration and speed quickly dropped. The engine was making loud noises. We pulled over, called my mechanic I've had for 35yrs. We were able to get the car to the garage driving very slowly, it wouldn't go above maybe 30mph. My mechanic initially did a diagnostic test which indicated issues with coils??After further investigation he, and 2 of his fellow mechanics determined it was a much more serious issue that has resulted in a total malfunction of the motor. I bought my car in 2021 with 46,740 miles on it, it currently has 84,756 miles. I still owe $4349.63, 1yr left on my loan. My mechanic said he is aware of a number of recalls on jeeps . I looked up my VIN bought found nothing. Similar issues, but nothing with that VIN.

NHTSA complaint #11726752 — an unverified report by a vehicle owner.

ENGINE

The vehicle experienced a sudden engine failure while driving. Prior to failure, a flashing check engine light appeared along with severe engine misfire, sputtering, and loss of power. The vehicle became unsafe to operate and required towing. The vehicle had recently undergone recall service (PTU recall 01C) at an authorized dealership. Shortly after that service, the engine failure occurred. It is unknown if the recall repair contributed to the failure, but the timing is notable. The vehicle has been regularly maintained according to manufacturer recommendations. A dealership has inspected the vehicle and indicated that the engine requires replacement due to internal failure. The failure has been identified as involving piston #2, with coolant intrusion into the cylinder. This condition is consistent with loss of compression and internal engine damage. Numerous other owners of similar vehicles have reported nearly identical failures, frequently involving piston #2, suggesting a potential pattern or common defect affecting that specific cylinder. The sudden loss of power while driving created a safety risk, particularly if this had occurred at higher speeds or in heavy traffic. This issue appears similar to other reported problems involving 2019 Jeep Cherokee vehicles equipped with the 2.0L turbo engine, including misfire conditions and potential loss of compression leading to engine failure.

NHTSA complaint #11726326 — an unverified report by a vehicle owner.

ENGINE

My vehicle has has these issues since I bought them but were unaware of how to report them. I also got a recall letter about my PTU failure and Feldman Jeep in Livonia falsely reported the recall completed and it wasn’t. My car is noisy and vibrational when driving higher speeds, service 4wd messages and noise when I turn the automatic brakes off.

NHTSA complaint #11723378 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2019 Jeep Cherokee. The contact stated that on several occasions while driving approximately 70 MPH, there was an abnormally strong burning odor inside the cabin of the vehicle. On another occasion, while the vehicle was parked, there was condensation underneath the front of the vehicle. The vehicle was not diagnosed or repaired; however, the contact inspected the vehicle and observed that the PTU seal was damaged. The vehicle was not yet repaired. The contact believed that the failure was associated with an unknown recall. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was approximately 150,000.

NHTSA complaint #11721981 — an unverified report by a vehicle owner.

ENGINE

When approaching a light, the car will completely shut off and my steering wheel will lock, and the emergency break will engage. I will be unable to use any part of my car for at least 1-2 minutes before the break releases and allows me to start my car again.

NHTSA complaint #11720466 — an unverified report by a vehicle owner.

ENGINE

My svc 4wd light came on in November of 2024. Took it to the dealer same month, they said my ptu failed and they couldn't do anything for it bc the parts were jot available. They weren't available on back order even. I paid for $130 dollars just to be told that they couldn't do anything. While at the dealer after they told me this news I went and talked to a salesmen, they told me they couldn't take the jeep in on trade bc they don't know when they could get the part so they would loose money with it sitting. Recall came out on this in January 2025 and it now is February of 2026..I'm still waiting. The car is unstable and is basically worthless and a death trap in rain and is worse in snow. I got offered a rental out of my own pocket. I'm still making payments on this and I can't even fix it. The cars going to kill me and then what. Nothing. I was told in November of 2025 that they were hoping to have this fixed by the end of the year. Well it's February and nothing, I think they are just lieing. People are going to get hurt or killed bc of the stability.

NHTSA complaint #11719313 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 MPH, the transmission unexpectedly downshifted to first gear, and the vehicle failed to accelerate as needed while depressing the accelerator pedal. The vehicle was driven to an independent mechanic, where the contact purchased a new battery and had the battery replaced. After the battery replacement, the failure recurred with the messages "Service Stop/Start System" and "Check Engine" displayed. The failure persisted with several unknown warning lights illuminated. The vehicle was towed back to the independent mechanic, where the contact was informed that the battery needed to be replaced. The mechanic also replaced the transfer case and the rear differential. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.

NHTSA complaint #11719121 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2019 Jeep Cherokee. The contact stated that on three occasions after refueling the vehicle and driving approximately two feet, the vehicle unexpectedly shutoff. The message to “Shift to Park” was displayed. The contact activated the hazard lights. The accelerator pedal was depressed; however, the vehicle failed to respond as needed. The vehicle was eventually restarted. The contact associated the failure to NHTSA Campaign Number: 25V011000 (Power Train). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 107,000.

NHTSA complaint #11712846 — an unverified report by a vehicle owner.

ENGINE

Well the engine definitely failed to provide power for me to drive my vehicle. And as I am doing more and more research on what the PTU does, which is what there is a recall on. It appears the PTU not working correctly on my vehicle affected the engine, and the ability for car to properly utilize oil, thus affecting the operation of the cylinders 1 and 4 on my vehicle. I am being told I need a new engine however, I believe the PTU problem directly affected my engine because everything that happens with the failure of the PTU is similar things that happen with the failure of my engine, thus the two really are related. And if the PTU "talks to" the engine for proper consumption and usage of oil then, my current engine replacement needs to be covered under the recall of the PTU and any other possible engine problems with other Jeep Cherokee engine recalls. I would like someone to contact me and have a discussion with me and/or an attorney as I am considering now hiring one because of the safety risk of continued problems especially putting in another engine and having the PTU affect the engine again. Also mechanics are saying there is no way that this engine failed unless there was something else wrong upon installation of the engine or something else affected the operation of the engine, as in the PTU.

NHTSA complaint #11712978 — an unverified report by a vehicle owner.

ENGINE

I was driving down the interstate in the mountainous region of Montana. While coming down the hill, I lost all power in my vehicle. My car continued to slow down, unable to accelerate. I had multiple warnings/things flash across my screen that identified that I no longer had access to them. After about 30 minute or more of driving slower and slower, able to initially go 30 mph, then it continued to decrease. I was maybe to go 10 mph up a hill to try to get to the next town. I inched my way to the dealership to drop my car off. I know there is a recall on my vehicle for something related to power however in the past year, every time I take it to dealer, they say there is nothing available to fix it. I now have no vehicle and I could have easily been hit from behind during the time where I continued to lose power in the vehicle. It was a terrifying feeling to know I could be stranded on a mountain road with no cell service, etc. If there is something wrong with a vehicle because of manufacture errors, then they need to do something ASAP or provide me a new car immediately for my safety and well being. If the whole 2019 model of Jeep is an issue, then provide me a new vehicle. This is not the first issue I had with this car. Early on after purchasing it, my dash lights would all disappear while driving down the road. No speedometer, nothing. The area where the radio and other communication is at, got so hot that one could not even touch it. They did eventually replace whatever caused that problem but that was a safety issue as well. Last year I was in a car accident because I stepped on the gas to go, and there was nothing and then all of a sudden it took off and by then the car in front of me stopped. This is when I realized there is a significant problem with the power of the car. The dealer said it was probably related to the recall but don't have a way to address it.

NHTSA complaint #11710887 — an unverified report by a vehicle owner.

ENGINE

My 2019 Jeep Lost all power. Shortly after that My service 4wd light came on. I understand that this is a recent recall for the PTU but, my VIN number is not showing this recall. How do I get my Jepp added to this recall for the service 4wd indicator?

NHTSA complaint #11708841 — an unverified report by a vehicle owner.

ENGINE

My check engine light comes on and stays on now. I have to put oil on my truck between oil changes. They haven't found any leaks. A diagnostic showed the camshaft as needing fixed at one point but the diagnostic hasn't given any other code problems. I'm having to put in oil frequently but the engine light had remained on. The check engine light will go off sometimes street i hey an oil change but then it comes back on.

NHTSA complaint #11708561 — an unverified report by a vehicle owner.

ENGINE

The vehicle experienced a sudden and catastrophic failure of the powertrain/engine system. Based on dealer inspection, the failure requires complete replacement of the engine long block assembly, indicating an internal engine failure rather than a minor or maintenance-related issue. The vehicle and failed components are available for inspection upon request. My safety and the safety of others were placed at significant risk. The vehicle first shut off completely while I was proceeding through a four-way stop intersection, forcing me to restart the vehicle while stopped in the middle of the intersection. Later, while driving on a very busy highway, the vehicle again lost power and became completely inoperable. I was barely able to maneuver the vehicle onto the shoulder, narrowly avoiding a collision. The vehicle then would not fully shut off despite multiple attempts, further indicating a serious malfunction. The problem has been confirmed by an authorized dealer, Krebs Chrysler Dodge Jeep RAM in Gibsonia, PA. After diagnostics, the dealer issued a repair estimate calling for full engine long block replacement with an estimated total cost of approximately $13,900, confirming the severity of the failure. The vehicle has been inspected by the authorized Jeep dealership listed above. It has not been inspected by the manufacturer directly, police, or insurance representatives to my knowledge. There were no warning lamps, dashboard messages, or noticeable symptoms prior to the failure. The shutdowns occurred suddenly and without advance notice.

NHTSA complaint #11707250 — an unverified report by a vehicle owner.

ENGINE

I'm pretty sure it's the ptu . I was driving up a hilly road and my jeep had no power all of a sudden. Then the service 4wheel drive light came on in the cluster,/ dash. Then when I stopped the tires would not quit spinning. But I could tell only one at a time was rolling. But it would switch to a different tire .each time it switched it would almost catapult me of to the side or towards the middle of the road..I finally just shut the engine off . Because it seemed as though it had a mind of its own ...thank God the plow truck came up this road I was on . Because I was afraid to start it again due to the fact I did not want to go off in a trench . I had no traction when the wheels kept kicking in and out of 4 wheel drive . That to me is a big safety concern. I took it to a mechanic shop the following day and he put a scan tool on it and it came back, ptu .and he told me that this year model has a recall for the same problem .

NHTSA complaint #11706247 — an unverified report by a vehicle owner.

ENGINE

My 2019 Jeep Cherokee service light for 4wd came on. After having the car into a Jeep dealership for diagnostic/service I was told it was the PTU and no replace/fix is available. There is a recall for this year, make, model for this exact problem ( PTU ) however , my VIN# is not included under this recall. They need to widen the recall to ALL affected by this problem. clearly , my car has a PTU issue confirmed by the dealership, is the same year, make and model as the recalled cars with EXACT same problem.

NHTSA complaint #11705407 — an unverified report by a vehicle owner.