2019 Jeep Cherokee other reported problems

UNKNOWN OR OTHER

The vehicle just shut off. There are 23 alerts codes.

NHTSA complaint #11756093 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My driver side seat belt will not stay latched. The screen on my dashboard will freeze up and not turn on or off

NHTSA complaint #11756094 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Power Transfer Unit failure failed. Warning light of "4WD SERVICE" came up. Part is not available anywhere, and is on backorder until at least September.

NHTSA complaint #11753853 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Has been in shop since I have owed it replaced axles (rear) rear differential(1 time), and transfer case(3 times) still slipping and dragging at take off and speed over 55 grinding and bumping sounds , mechanics can’t figure it out no lights on dash and diagonist still shows rear differential and transfer case

NHTSA complaint #11750784 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Service 4WD light appeared on dashboard. Vehicle will shake while braking- I am told brakes are sounds. Struts, rotors, and sway links replaced this year. Vehicle has been experiencing a loss of power. Start/Stop system will sometimes initiate loss of power. Battery light comes on- car stalls- break pedal locks. Stereo and lights remain in tact. Results from 2 credited garages that I’m dealing with a failed PTU. Software update was done on the vehicle February of 2026. Problems persist.

NHTSA complaint #11744646 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The vehicle was found to have severe, pre-existing structural and frame damage that compromises its overall crashworthiness and structural integrity. This includes improper prior repairs that mask structural deficiencies. The vehicle is currently available for inspection upon request. Operating a vehicle with unaddressed structural frame damage and substandard prior repairs poses an immediate safety risk. In the event of a collision, the vehicle’s crumple zones and structural pillars may fail to protect the cabin as originally engineered, severely increasing the risk of catastrophic injury or death to myself and my passengers. Yes. The structural damage and improper prior bodywork were formally identified and documented during an automotive inspection. The vehicle's structural integrity and repair defects have been documented via a professional inspection. Despite these documented findings, the dealership (Carvana) and the warranty administrator (SilverRock) are currently refusing to properly address or resolve the structural safety failures. There were no electronic dashboard warning lamps or messages, as this is a physical, structural safety defect stemming from undisclosed prior damage and inadequate repairs rather than an electronic system failure.

NHTSA complaint #11741267 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

2019 Jeep Cherokee. In December 2023, when I took my foot off the brake at a light, the car stalled out and would not start afterward. I was using the auto start/stop feature. Of course it started when the tow arrived, but I took it to the dealer anyway for safety. I had a new starter put in under warranty by the dealer. Code was a faulty starter. In April 2026, the same thing happened and was not covered because the 2 year warranty expired. Stalled out, while taking my foot off the brake at a red light. I had forgotten to turn off the auto start/stop. Thankfully, I was in a safe area and people were able to go around me. Private mechanic said a wire was out of place and a battery cell was a little low. They fixed it, but 1 month later it happened again in May 2026. It was taking a split second longer to start and it did not feel very powerful in comparison (same thing in April). This time, I returned to it after work, and it simply would not start. I assume the starter had simply died due to hearing 1 "click". Not sure why another starter blew in 2.5 years! I am fortunate to not have been stalled on a major highway! They've been coded as faulty starters, but how long are these things actually supposed to last? 2.5 years is way too short. Currently waiting to get my second replacement starter since buying the car used in November 2020. Has over 155,000 miles. No complaints other than this. I do not use the auto start/stop.

NHTSA complaint #11736883 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The vehicle experienced a failure of the Power Transfer Unit (PTU) associated with the 4WD system. Prior to the failure, the 4WD warning light illuminated on the dashboard, indicating a malfunction within the drivetrain. The condition progressed and was diagnosed as an internal PTU failure. The issue was confirmed by Jacksonville Chrysler Jeep Dodge, which determined that the PTU had failed internally and required full replacement. This failure could have affected the vehicle’s ability to properly transfer power to all four wheels, increasing the risk of loss of traction or control, particularly during wet or slippery road conditions. A sudden loss or reduction of 4WD capability presents a potential safety concern. The problem was reproduced and confirmed by the dealership during inspection. The PTU was replaced due to the internal failure. It is UNKNOWN if the failed component is available for inspection upon request. The vehicle was not inspected by the manufacturer, police, or insurance representatives (UNKNOWN). The 4WD warning light appeared prior to the failure, indicating a developing issue before the component ultimately failed. Based on the nature of the failure and the need for full replacement of the PTU, this appears to be a significant drivetrain defect rather than normal wear. Similar failures may be occurring in other vehicles with the same system, which could indicate a broader issue affecting vehicle safety.

NHTSA complaint #11731567 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My 2019 jeep cherokee latitude 2019 has a failure in the power transfer unit ( PTU ) the dealership diagnosed code C14A7-97 and quoted $4600 for repair. My vehicle is included in recall 01C/NHTSA 25V-011, but the dealer stated the recall cannot be completed because the PTU has already failed. Chrysler has not covered the repair even though the failure appears directly related to the recall component.

NHTSA complaint #11729970 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

When going over bumps such as speed bumps or bumps in the road there has been a clunking noise and sometimes a grind, for a few seconds.With this the ABS light also comes on. Then goes off. This has went on for the past 6-7months. Its not every time,it is very random. It will do it and not again for a while. On 3/16/26 the SVC FWD warning light came on while driving. After restarting it it takes about 30seconds and it comes back on and stays on until the vehicle is shut off. There has been a couple times the vehicle has hesitated to go forward when the gas was pressed. I have taken it to an auto shop and they found code: C14A7-97 for PTU failure. They recommended to contact Jeep since there is a recall for that year. When the dealer checked my VIN it does not fall under the recall. I am afraid of driving it as I don't want it to stall on me or cause an accident as I usually have my young child with me. The shop said it would be around $6000 to repair. If not under the recall.

NHTSA complaint #11727994 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was driving on the highway going approximately 75mph, everything was 100% normal. All of a sudden, and at once, my steering wheel started to shake, the car lost power/acceleration and speed quickly dropped. The engine was making loud noises. We pulled over, called my mechanic I've had for 35yrs. We were able to get the car to the garage driving very slowly, it wouldn't go above maybe 30mph. My mechanic initially did a diagnostic test which indicated issues with coils??After further investigation he, and 2 of his fellow mechanics determined it was a much more serious issue that has resulted in a total malfunction of the motor. I bought my car in 2021 with 46,740 miles on it, it currently has 84,756 miles. I still owe $4349.63, 1yr left on my loan. My mechanic said he is aware of a number of recalls on jeeps . I looked up my VIN bought found nothing. Similar issues, but nothing with that VIN.

NHTSA complaint #11726752 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I took my vehicle to a dealership in response to the recent recall for the PTU unit. They simply "updated software" and claim the error code indicating ptu issues was not present and therefore are not required to replace the part. My vehicle has the textbook "symptoms" as directly outlined on the first recall notice (before a remedy was available) and the second notice; noise, service 4wd notification, and jolting while driving. I explained my car is still making a noise and that I do not understand how software can fix a mechanical issue. I then contacted FCA, they said they would escalate my concern and would get a response but I never heard back. Ive read multiple reports that Jeep always uses "software updates" as their fix, and that software updates can actually mask mechanical issues, which seems kind of sleazy that they will not replace the recalled part especially when relative issues are happening and if it does fail entirely while driving, it could be very dangerous. It was my understanding that manufacturers are required to replace anything recalled, regardless of whether its faulted. Im scared to drive my car, this feels like Jeep is being negligent.

NHTSA complaint #11722648 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

For over a year, my SVC 4Wdrive light continues to be on. I received a PTU recall notice a year ago with a recall with no fix at the time. I had the dealership look at the issue with he service light always turning on at random times. They informed it was related to the recall and the vehicle was still okay to drive. When I use 4W drive the SVC light comes in on addition to randomly coming on at all seasons of the year when I am driving. I recently received my recall fix notice and took the vehicle back to the dealership (3/4/26). After hooking it up, it was determined that my code was "close", but not an exact match. The PTU/SVC indicator light would still need to be taken care of, but now it would be at a cost to me. Please explain how this is acceptable when the issue still needs to be fixed but does not qualify under the Recall?

NHTSA complaint #11722689 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My svc 4wd light came on in November of 2024. Took it to the dealer same month, they said my ptu failed and they couldn't do anything for it bc the parts were jot available. They weren't available on back order even. I paid for $130 dollars just to be told that they couldn't do anything. While at the dealer after they told me this news I went and talked to a salesmen, they told me they couldn't take the jeep in on trade bc they don't know when they could get the part so they would loose money with it sitting. Recall came out on this in January 2025 and it now is February of 2026..I'm still waiting. The car is unstable and is basically worthless and a death trap in rain and is worse in snow. I got offered a rental out of my own pocket. I'm still making payments on this and I can't even fix it. The cars going to kill me and then what. Nothing. I was told in November of 2025 that they were hoping to have this fixed by the end of the year. Well it's February and nothing, I think they are just lieing. People are going to get hurt or killed bc of the stability.

NHTSA complaint #11719313 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Bought car, got 4WD not available light on dash, got car "scanned" at multiple outlets and there is no "code". Took to local mechanic and he diagnosed it is the PTU (power transfer unit) and told me there was a factory recall. Contacted Jeep dealership, told them of the problem, they said my vehicle is not included in the warranty but they would diagnose for me. They did and told me it will be $3,000 to fix, but that is "if" they can get the part. Told me they located the part at 2 other dealerships, but those locations won't sell the part to them. They said they are trying to get the part, but it is on back order. When I called to check they said they still haven't been able to get the part, but won't give me any concrete information about when they can fix it.

NHTSA complaint #11718680 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Upon driving car about a month after purchase the transmission hesitated, with jerking and a Loud hard clunk sound. Took vehicle to dealer and dealership stated none of the mentioned malfunctions noticed. They updated some software. Continued driving vehicle and malfunctions started again. Looked online for similar issues and found quite a few similar comments.

NHTSA complaint #11718602 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

found rear axle assembly has locked up, terrible binding noise when trying to move. found rear axle to be low on fluid and burnt up. needs new rear axle assembly.... remove and replace rear axle assembly NOTE REAR AXLE ASSEMBLY IS ON BACK ORDER SINCE 8/2025. Unable to drive or get repaired. Making car payments without the ability to use. This vehicle has a "special gear ratio" that is not available. Due to the back order, price of replacement part continues to rise due to the lack of availability and demand. There has been no confirmation on when this part will be available.

NHTSA complaint #11717051 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I previously reported a safety issue with my vehicle and have not received a response. My complaint number is 11709360. Issue still remains and no recall is associated to my vin number yet, even after locating a recall for my vehicle make, model and year when researching on line.

NHTSA complaint #11716557 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Newnan Peachtree Chrysler Jeep Dodge Ram: The dealership initially identified the recall-related failure but subsequently "deleted operations" from my service record. They replaced these with different labor codes and "tag numbers" to misclassify the repair. By deleting the recall codes, the dealer successfully billed my third-party extended warranty for a transmission replacement. This allowed the dealer to collect a higher labor rate while unnecessarily depleting my private warranty’s limit of liability. The dealer failed to address the root cause (the Power Transfer Unit/PTU). My vehicle was returned to me still exhibiting grinding noises, which is a known precursor to sudden power loss on the highway. During the unauthorized warranty work and a concurrent oil change, the engine oil cooler was damaged. Furthermore, the dealership failed to perform a mandatory cooling line flush, causing metallic debris to contaminate new components.

NHTSA complaint #11716093 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have a diagnosed PTU failure in my 2019 Jeep Cherokee Trailhawk it has 55k on the vehicle. The vehicle is not safe to drive in the michigan winter, and i have contacted my jeep dealer who said there is nothing they could do.

NHTSA complaint #11715254 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

PTU failure. Causing vehicle to roll when placed in park. Service 4WD indicator light. Many other 2019 Cherokee models are part of a major recall. This one should be included.

NHTSA complaint #11712195 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was driving down the interstate in the mountainous region of Montana. While coming down the hill, I lost all power in my vehicle. My car continued to slow down, unable to accelerate. I had multiple warnings/things flash across my screen that identified that I no longer had access to them. After about 30 minute or more of driving slower and slower, able to initially go 30 mph, then it continued to decrease. I was maybe to go 10 mph up a hill to try to get to the next town. I inched my way to the dealership to drop my car off. I know there is a recall on my vehicle for something related to power however in the past year, every time I take it to dealer, they say there is nothing available to fix it. I now have no vehicle and I could have easily been hit from behind during the time where I continued to lose power in the vehicle. It was a terrifying feeling to know I could be stranded on a mountain road with no cell service, etc. If there is something wrong with a vehicle because of manufacture errors, then they need to do something ASAP or provide me a new car immediately for my safety and well being. If the whole 2019 model of Jeep is an issue, then provide me a new vehicle. This is not the first issue I had with this car. Early on after purchasing it, my dash lights would all disappear while driving down the road. No speedometer, nothing. The area where the radio and other communication is at, got so hot that one could not even touch it. They did eventually replace whatever caused that problem but that was a safety issue as well. Last year I was in a car accident because I stepped on the gas to go, and there was nothing and then all of a sudden it took off and by then the car in front of me stopped. This is when I realized there is a significant problem with the power of the car. The dealer said it was probably related to the recall but don't have a way to address it.

NHTSA complaint #11710887 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My 2019 Jeep was serviced for a 4x4 system warning light on the dashboard. At the dealership they explained my vehicle is experiencing an issue with the Transfer Case, power transfer unit. After this recommendation, I took this vehicle to another reputable mechanic who found the same issue, but then advised me this vehicle has a recall for this (PTU) power transfer unit issue. Upon reviewing the vin with another dealer they state no recall has been issued for this vehicle. I was told some of these vehicles may have been built with an improperly seated input shaft snap ring in the two speed power transfer unit. Furthermore, the input shaft snap ring that is not fully seated may allow uncontrolled movement of the input shaft inward. Uncontrolled movement leads to the potential for wear to the range shift sleeve, spline damage, and/or range fork damage which can cause an unexpected loss of motive power or loss of PARK function. A loss motive power can cause this vehicle to crash without warning. A loss of park function can cause this vehicle crash without warning and/or injury to others outside the vehicle. Like stated above, the Service 4WD message appears on the dash, with noise and vibration and changing in driving quality. Please review this and assess my vehicle for this recall, that should be associated to my VIN, Thank you

NHTSA complaint #11709360 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Safety issue involving loss of power and braking Prior to receiving a PTU recall notice in January 2025, my vehicle began experiencing sudden and unexpected loss of power while driving, particularly when braking. Since that time, the issue has worsened significantly and now occurs more frequently. On multiple occasions, the vehicle has failed to accelerate properly after braking, creating dangerous situations in traffic. In at least one incident, there was a loss of braking power that nearly caused me to run a red light. Several of these incidents were near-accidents and occurred without warning. I have brought the vehicle to my local Jeep dealership three separate times and fully explained the loss of power and braking concerns. Each time, I was told that all issues are “directly related to the PTU recall,” that there is currently “no solution,” and that “nothing can be done.” The vehicle was returned to me without repairs despite the safety risk. The dealership has acknowledged the issue but has not provided a fix, alternative transportation, or assurance that the vehicle is safe to operate. With a longer commute and the problem occurring more often, I no longer feel safe driving the vehicle and believe an accident outside of my control is inevitable if this continues. This defect presents a serious safety hazard involving loss of acceleration and braking while driving.

NHTSA complaint #11709533 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Started financing this vehicle 11/8/25- driving on the interstate on 11/27/25 I started hearing thumping noises coming from my vehicle, I thought it was the road so I turned my radio and everything off and listened and it continued so I pulled over. I put the vehicle in park, walked around my vehicle to check for flat tires and to see if I possibly ran over something and there was nothing. I put it in reverse and it pulled itself back a little.. I put it back in park and checked around the vehicle again. I got back in the vehicle and put it back in drive and it wouldn't budge. I sat on the side of the road for over 6 hrs, 2 hrs away from home. My dealership didn't put in any of my information or transfer for the vehicle at the time it was suppose to be put in at signing and so I was out almost $600 in tow charges back to the dealership because my warranty hadn't went into effect. I've had 4 loaner vehicles threw this dealership which in return has caused me to lose my job because of other defects wrong with those vehicles as well. The mechanic at the dealership where I purchased the vehicle looked at it and told me that the rear differential had went out. And that the warranty company denied my claim. The dealership messaged me on 1/5/26 to come get my vehicle, that it had been fixed and was ready to go. On 1/6/26 I was proceeding to take my partner to work and as I was pulling out to leave, the vehicle started to make the same noises as before. I pulled back and parked my vehicle back. We have lost income now over this matter and possibly another job if we continue to call in or can't make it to work. I have 3 small children all under the age of [XXX] . I've called the Chrysler/jeep dealership and everyone says they can't help me. I've pointed out the recalls of the same matter on other jeep Cherokee's and how much of a safety issue this is. Vehicle is available for inspection any time. 1/6/26- the vehicle also had a warning sign pop up on the dash for the auto start. INFORMATION REDACTED PURSUANT TO THE FREEDO

NHTSA complaint #11709016 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Vehicle has been having driving issues such as noises and loss of power while driving. Recall for power control module, have been told they can’t give a loaner and they don’t have parts since the recall was issued (01/16/2025) was in the shop while that recall was going on (8 months actually because they couldn’t get parts) because it caused my differentials to lock up, they replaced them but vehicle has still had problems since then and was told there was nothing to be done. Warning signals come on and off when vehicle loses power, all dashboard lights cut on and off and it makes noise when shifting gears or accelerating. I have been terrified to drive it for months because it has just been getting worse and I am currently pregnant and don’t want to put my child at risk if it were to cause a wreck because I was told it could go out at anytime.

NHTSA complaint #11708475 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I'm pretty sure it's the ptu . I was driving up a hilly road and my jeep had no power all of a sudden. Then the service 4wheel drive light came on in the cluster,/ dash. Then when I stopped the tires would not quit spinning. But I could tell only one at a time was rolling. But it would switch to a different tire .each time it switched it would almost catapult me of to the side or towards the middle of the road..I finally just shut the engine off . Because it seemed as though it had a mind of its own ...thank God the plow truck came up this road I was on . Because I was afraid to start it again due to the fact I did not want to go off in a trench . I had no traction when the wheels kept kicking in and out of 4 wheel drive . That to me is a big safety concern. I took it to a mechanic shop the following day and he put a scan tool on it and it came back, ptu .and he told me that this year model has a recall for the same problem .

NHTSA complaint #11706247 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Two speed power transfer unit failure. It's been since July 1, 2025 y car has been unable to drive. The PTU unit went out on the highway going 65 MPH and immediately lost control of having power to the gas pedal and had to pull over quickly on the highway. They still have not developed the remedy, and are withholding money from rental reimbursement.

NHTSA complaint #11705213 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

There was a recall issued for the PTU on my vehicle that is a safety concern. I have went to the dealership where purchased and no parts or remedy available. At one point the dealership considered trading the vehicle. Then changed their mind and offered two financed vehicles for me to make payment and not wanting the vehicle. Then changed their vehicle jolts at times along with slowing and almost shutting down One experience with both of these issues. The display screen shuts off and on randomly. The vehicle was recently put in 4 wheel drive in weather conditions and shortly after use an oil leak started. The recall has yet to be satisfied with correction and safety. I’m paying constant repairs and rental expenses during these times. Yet the manufacturer is offering reimbursement for outside repairs with outside dealership service mechanics. How are they able to make repairs with parts? But, no repairs can be made by the manufacturer due to not having a remedy or parts to repair? Arbitration will not help with the situation either because it’s a manufacturer recall.

NHTSA complaint #11704195 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Power Transfer Unit is showing error codes as my Service 4WD has been activated for warning light. Research shows many Jeep Cherokees from 2014-2019 were recalled for same issue. My Jeep Cherokee was not and now I have the PTU issue. My vehicle is 4WD and it cannot be used, long term effects can cause problems for my vehicle.

NHTSA complaint #11704289 — an unverified report by a vehicle owner.