Owners have filed 633 complaints
about the 2020 Jeep Gladiator with NHTSA between 2019 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 1 of 6 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Jeep Gladiator. 50 means typical for this
model; 100 means roughly double.
Severity — 30
5.8% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
78% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Instrument Cluster/Panel
1437.8%
Body
924.3%
Warnings
616.2%
SUN Visor
25.4%
Speedometer/Odometer
25.4%
Adaptive Cruise Control
25.4%
Rearview System Braking
12.7%
Warnings
12.7%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
8534.1%
1,000 – 9,999 miles
7630.5%
10,000 – 24,999 miles
2510.0%
25,000 – 49,999 miles
249.6%
50,000 – 74,999 miles
208.0%
75,000 – 99,999 miles
114.4%
100,000 – 149,999 miles
72.8%
150,000+ miles
10.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2019peak 31Aug 2026
NHTSA investigations into the 2020 Jeep Gladiator
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
1
investigation is
still open.
PE25014Opened 23 Oct 2025Still openELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Instrument Panel Cluster (IPC) Failure
The Office of Defects Investigations (ODI) is opening a Preliminary Evaluation on 2020 Model Year Jeep Gladiators and Wranglers involving a malfunctioning Instrument Panel Clusters (IPC) resulting in the loss of important vehicle metrics and other status information. ODI has received 89 Vehicle Owner Questionnaires (VOQs) alleging a complete or partial loss of the IPC display while driving. The subject vehicles' IPC display includes the speedometer, fuel gauge, engine temperature, turn signal indicators, warning light, and other gauges that are normally illuminated while the vehicle is in op...
Recalls on the 2020 Jeep Gladiator
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
24V652000
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Risk: An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
23V116000
POWER TRAIN:CLUTCH ASSEMBLY
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Risk: Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
21V028000
POWER TRAIN:CLUTCH ASSEMBLY
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Risk: Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
20V580000
SEAT BELTS
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and Ram 2500, 2019-2020 Ram 1500 and 2020 Jeep Gladiator vehicles. In the event of a crash, a front seat belt retractor may not properly slow the occupant's forward movement after locking.
Risk: In the event of a crash, if the front seat belts fail to lock, there is an increased risk of injury.
20V191000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
20V124000
POWER TRAIN:CLUTCH ASSEMBLY
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Risk: The overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
19V636000
POWER TRAIN:DRIVELINE:DRIVESHAFT
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator vehicles. The rear driveshafts may have been incorrectly assembled without grease in the monoblock joint.
Risk: A joint without grease may overheat and seize, possibly causing the driveshaft to fracture, resulting in a sudden loss of drive power. If the driveshaft completely separates from the vehicle it may become a road hazard. Either of these scenarios can increase the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20230897,464 units in Canada
Powertrain
Issue: Under certain conditions, the clutch pressure plate could overheat and break. If this happens, the pressure plate may also crack or break the transmission case. This could cause debris to fall from the vehicle. Note: This recall only affects certain vehicles equipped with a 3.6 L engine and a manual transmission. Vehicles repaired under FCA Canada recalls Y01, Y03 and Y07 (Transport Canada recall 2021-035) also require this repair. Safety Risk: Debris from an overheated and fractured pressure plate could contact nearby parts and increase the risk of a fire. Parts that fall from the vehicle could create a road hazard for others and increase the risk of injury. Corrective Actions: FCA Canada will notify owners by mail and advise you to tale your vehicle to a dealership to replace the clutch assembly. The dealer will also inspect and, if necessary, update the instrument panel cluster and powertrain control module software.
Recall 20210354,349 units in Canada
Powertrain
Issue: In certain circumstances, the clutch pressure plate could overheat and break. If this happens, the pressure plate may also crack or break the transmission case. This could cause debris to fall from the vehicle. Note: This recall only affects certain vehicles equipped with a 3.6 L engine and a manual transmission. Safety Risk: Debris from an overheated and fractured pressure plate could contact nearby parts and increase the risk of a fire. Parts that fall from the vehicle could create a road hazard for others, and increase the risk of injury. Corrective Actions: FCA Canada will notify owners by mail and instruct you to take your vehicle to a dealer to update vehicle software. This update will reduce the engine power if the clutch overheats.
Recall 2020456127 units in Canada
Seats And Restraints
Issue: On certain vehicles, there could be a problem with the front seat belt retractors. As a result, the seat belts may not work as designed in a crash. Safety Risk: A seat belt that does not work properly could increase the risk of injury in a crash. Corrective Actions: Fiat Chrysler Automobiles will notify owners by mail and instruct you to take your vehicle to a dealer to replace the front seat belts.
Recall 202014546,772 units in Canada
Visual System
Issue: On certain vehicles, the rearview camera image may be displayed even after the transmission is shifted out of reverse. This could cause a possible distraction for the driver. Canadian regulations require the rearview image to turn off within 10 seconds after shifting from reverse gear. Safety Risk: A driver that is distracted could have an increased risk of a crash. Corrective Actions: FCA Canada will notify owners by mail and instruct you to take your vehicle to a dealer to update the radio software.
Recall 20200833,513 units in Canada
Powertrain
Issue: On certain vehicles equipped with a manual transmission, the clutch pressure plate could overheat and break. If this happens, there would be a loss of power to the wheels. A broken pressure plate may also crack or break the transmission case. This could cause debris to fall from the vehicle. Safety Risk: A sudden of loss power to the wheels could increase the risk of a crash. Additionally, debris from an overheated and fractured pressure plate could contact nearby parts and increase the risk of a fire. Parts that fall from the vehicle could create a road hazard for others, and increase the risk of injury. Corrective Actions: FCA Canada will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the clutch system, install a protective hose sleeve, reroute a wire harness, and replace components as necessary
Recall 2019438255 units in Canada
Powertrain
Issue: On certain vehicles, the rear driveshaft joint may have been built without grease. As a result, the joint could fail and cause the driveshaft to detach from the vehicle. If the vehicle was in rear-wheel drive mode, this would cause a loss of power to the drive wheels. Safety Risk: A loss of power to the drive wheels could increase the risk of a crash. Additionally, a driveshaft that separates from the vehicle could create a hazard for other drivers and nearby people. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to inspect the rear driveshaft constant-velocity joint and replace the driveshaft if required.
Reports where the owner recorded a crash, a fire, an injury or a death.
Sevierville, TNCrash1 injured
SEAT BELTS
I was rear ended while stopped and the seat belts didnt lock causing injury to my face from hitting the steering wheel.
NHTSA complaint #11744084 — an unverified report by a vehicle owner.
at 109,000 milesWindsor Mill, MDCrash
STEERING
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at approximately 40 MPH, the vehicle had suddenly started to vibrate and shake. The contact stated that the vehicle was maintaining its lane but was lurching from left to right. No warnings illuminated. The contact stated that she pulled off to the side of the road; however, when she turned the vehicle on, it would start shaking again. The contact stated that she would keep driving while the vehicle was shaking, and the shaking would eventually stop. The contact stated that the shaking was occurring at any speed and was also triggered when she would drive over any small bumps or dips in the road. The contact stated recently, while she was driving in traffic at approximately 10 MPH, the vehicle started to shake again, however, this time violently. The contact stated that at the time, it was raining. The contact stated that it felt like the vehicle had lifted up, and then she crashed into the guard rail on the driver's side front bumper. The contact stated that the bumper and an LED light bar attached to the front grill had made contact and were slightly damaged, and the driver's side headlight stopped functioning. The police were not called, and the contact was not injured. The contact reported that the driver's side front air bag had deployed but had not inflated and was draped on her lap. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact reported that after the crash, she observed the check oil and check brake warnings illuminated. The contact stated that she needed to depress the brake pedal with more force in order to stop. The manufacturer was not informed of the failure. The failure mileage was approximately 109,000.
NHTSA complaint #11693667 — an unverified report by a vehicle owner.
at 109,000 milesWindsor Mill, MDCrash
ENGINE
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at approximately 40 MPH, the vehicle had suddenly started to vibrate and shake. The contact stated that the vehicle was maintaining its lane but was lurching from left to right. No warnings illuminated. The contact stated that she pulled off to the side of the road; however, when she turned the vehicle on, it would start shaking again. The contact stated that she would keep driving while the vehicle was shaking, and the shaking would eventually stop. The contact stated that the shaking was occurring at any speed and was also triggered when she would drive over any small bumps or dips in the road. The contact stated recently, while she was driving in traffic at approximately 10 MPH, the vehicle started to shake again, however, this time violently. The contact stated that at the time, it was raining. The contact stated that it felt like the vehicle had lifted up, and then she crashed into the guard rail on the driver's side front bumper. The contact stated that the bumper and an LED light bar attached to the front grill had made contact and were slightly damaged, and the driver's side headlight stopped functioning. The police were not called, and the contact was not injured. The contact reported that the driver's side front air bag had deployed but had not inflated and was draped on her lap. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact reported that after the crash, she observed the check oil and check brake warnings illuminated. The contact stated that she needed to depress the brake pedal with more force in order to stop. The manufacturer was not informed of the failure. The failure mileage was approximately 109,000.
NHTSA complaint #11693667 — an unverified report by a vehicle owner.
at 109,000 milesWindsor Mill, MDCrash
SERVICE BRAKES
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at approximately 40 MPH, the vehicle had suddenly started to vibrate and shake. The contact stated that the vehicle was maintaining its lane but was lurching from left to right. No warnings illuminated. The contact stated that she pulled off to the side of the road; however, when she turned the vehicle on, it would start shaking again. The contact stated that she would keep driving while the vehicle was shaking, and the shaking would eventually stop. The contact stated that the shaking was occurring at any speed and was also triggered when she would drive over any small bumps or dips in the road. The contact stated recently, while she was driving in traffic at approximately 10 MPH, the vehicle started to shake again, however, this time violently. The contact stated that at the time, it was raining. The contact stated that it felt like the vehicle had lifted up, and then she crashed into the guard rail on the driver's side front bumper. The contact stated that the bumper and an LED light bar attached to the front grill had made contact and were slightly damaged, and the driver's side headlight stopped functioning. The police were not called, and the contact was not injured. The contact reported that the driver's side front air bag had deployed but had not inflated and was draped on her lap. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact reported that after the crash, she observed the check oil and check brake warnings illuminated. The contact stated that she needed to depress the brake pedal with more force in order to stop. The manufacturer was not informed of the failure. The failure mileage was approximately 109,000.
NHTSA complaint #11693667 — an unverified report by a vehicle owner.
at 12,000 milesFleetwood, NCFire
ENGINE
The contact owns a 2020 Jeep Gladiator Overland. The contact stated while driving at various speeds, they would smell a burning odor coming from the clutch. The local dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated the vehicle caught on fire after being driven for a while. The contact exited the vehicle and the fire department extinguished the flames. No injuries were sustained. A fire report and police report were filed however no information was not available. The contact stated the vehicle was towed to another dealer where it was diagnosed that the clutch needed to be replaced. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however when the vehicle was taken to a dealer, the contact was informed that the recall remedy was not available as of yet and did not perform an interim fix. The manufacturer was not notified of the failure. The failure mileage was approximately 12,000. VIN tool confirms parts not available.
NHTSA complaint #11592583 — an unverified report by a vehicle owner.
Winnemucca, NVCrashFire
POWER TRAIN
I was driving on the highway going 80mph in 6th gear and my wife smelled something then the gears started grinding I put it in neutral as I was slowing down I was trying to get to the exit which was about 1/4 mile away so I put the truck in 4th and thats when the transmission exploded sending fire and transmission parts on the highway. I saw flames come out from under the vehicle and from the engine compartment, I told my wife to get out and we got everything that we could grab and within 5 minutes the Jeep was engulfed in flames
NHTSA complaint #11556057 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Shelbyville, TN
ELECTRICAL SYSTEM
My 3.5 instrument intermittently goes out for days and will come back on and back off again. I took it to the nearest dealer but this did not sjow up on his scan but it out again. As you will see in the photo the vehicle is running but no display. Milage is a little over 69,000. Dealer informed me that many of these were recalled but not my particular vehicle. He said it would cost me $1600 to get it repaired. It appears to me the recall may need to be expanded. I also contacted the jeep website but was told my vehicle was not covered under the recall.
NHTSA complaint #11758007 — an unverified report by a vehicle owner.
at 45,000 milesModesto, CA
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at various speeds, the instrument panel failed to display critical safety information as intended. No warning lights were illuminated. The vehicle was taken to a local Midas, where the battery was replaced; however, the failure persisted, and the vehicle was diagnosed and determined to need a new instrument panel. The local dealer was contacted. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.
NHTSA complaint #11752435 — an unverified report by a vehicle owner.
Gillette, WY
ELECTRICAL SYSTEM
The instrument Custer went blank during a vacation trip, did not know how much fuel was in it. Took to dealer they tried to put in a new one and it was also faulty, been waiting 3 weeks and still no new part🤬
NHTSA complaint #11746011 — an unverified report by a vehicle owner.
Sevierville, TNCrash1 injured
SEAT BELTS
I was rear ended while stopped and the seat belts didnt lock causing injury to my face from hitting the steering wheel.
NHTSA complaint #11744084 — an unverified report by a vehicle owner.
Jefferson City, MO
ELECTRICAL SYSTEM
The digital dash that displays the speed, shows fuel level and if 4x4 is active went blank, when I went to turn my vehicle on
NHTSA complaint #11743950 — an unverified report by a vehicle owner.
Henderson, TX
POWER TRAIN
The start-stop system reports unavailable, then within a few miles of driving, the check engine light will come on, followed by problems with the transmission shifting gears, sometime causing the vehicle to stay in first or second gear while accelerating and creating a dangerous driving situation. Power cycling the vehicle sometimes helps. Diagnostic trouble codes show low voltage in one or more O2 sensors, "too lean" warnings and cylinders randomly misfiring. Engine runs very rough at idle with the strong smell of gas in the exhaust. Dash information shows battery voltage around 12.3 at start up increasing to low 13 while idling. This occured around 40,000 miles and dealer replaced the aux battery and reset system. It occurred again around 60,000 miles (20 months later) and owner replaced both auxiliary battery (testing showed bad) and main battery. System functioned normally after resetting codes. It occurred again about 8 months later at 72,000 miles. The F42 fuse was pulled, cleared codes and reset computer by removing battery power for 1 hour. System returned to normal.
NHTSA complaint #11743102 — an unverified report by a vehicle owner.
Henderson, TX
ELECTRICAL SYSTEM
The start-stop system reports unavailable, then within a few miles of driving, the check engine light will come on, followed by problems with the transmission shifting gears, sometime causing the vehicle to stay in first or second gear while accelerating and creating a dangerous driving situation. Power cycling the vehicle sometimes helps. Diagnostic trouble codes show low voltage in one or more O2 sensors, "too lean" warnings and cylinders randomly misfiring. Engine runs very rough at idle with the strong smell of gas in the exhaust. Dash information shows battery voltage around 12.3 at start up increasing to low 13 while idling. This occured around 40,000 miles and dealer replaced the aux battery and reset system. It occurred again around 60,000 miles (20 months later) and owner replaced both auxiliary battery (testing showed bad) and main battery. System functioned normally after resetting codes. It occurred again about 8 months later at 72,000 miles. The F42 fuse was pulled, cleared codes and reset computer by removing battery power for 1 hour. System returned to normal.
NHTSA complaint #11743102 — an unverified report by a vehicle owner.
Rossville, GA
STEERING
TRUCK WOBBLIES WHEN DRIVING AT HIGHWAY SPEEDS. THE STEERING TAKES TWO TO THREE INCHES TO TURN THE STERRING WHEEL BEFORE THE TRUCK STARTS TO TURN. NOT RESPONSIVE AS IT WAS.
NHTSA complaint #11742752 — an unverified report by a vehicle owner.
Dunedin, FL
ENGINE
On May 27, 2026 at approximately 11:00 PM, my 2020 Jeep Gladiator Overland (VIN: [XXX] ) suffered catastrophic engine failure during normal operation at 78,190 miles. The alternator seized, causing the harmonic balancer (crankshaft damper) to fracture. The broken balancer fell into the engine block, causing extensive internal damage requiring complete engine replacement at significant cost. This failure sequence points to a design and/or manufacturing defect in the OEM alternator and/or its mounting system on the 3.6L Pentastar V6. A properly designed alternator should not seize with enough force to fracture the harmonic balancer and deposit debris into the engine block under normal operating conditions. The vehicle was not involved in any accident or operator abuse. It was being driven normally with no prior warning — no dashboard lights, no unusual sounds, no prior related mechanical issues. I request NHTSA investigate whether this failure pattern is systemic across 2020 Jeep Gladiator vehicles and other 3.6L Pentastar V6 platforms, including the Jeep Wrangler, Ram 1500, and Dodge Durango. Sudden complete engine failure at highway speeds is an immediate crash hazard to the driver and surrounding motorists. I respectfully request a formal defect investigation and, if warranted, a safety recall with full remediation and reimbursement of repair costs to affected owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11740885 — an unverified report by a vehicle owner.
Arlington, VA
ELECTRICAL SYSTEM
On Friday, May 22, 2026, at approximately 59,442 miles, the vehicle's instrument panel cluster (IPC) failed suddenly and without warning. The vehicle was driven to a store in [XXX] , with the display functioning normally, but upon restarting the vehicle less than an hour later, the central information screen went completely blank. The screen remains permanently blank and fails to display any driver information. At night, turning the vehicle on causes the screen to emit a faint dark gray backlight, but no text, gauges, or data populate. This failure creates an immediate safety hazard. With a permanently blank cluster, I am forced to drive without access to a speedometer, fuel gauge, odometer, or critical vehicle warning and safety lights, severely impacting my ability to maintain safe speeds and monitor vehicle health on public roads. The vehicle was inspected on May 27, 2026, by an authorized Jeep dealership (Lopp Motors in Dodge City, KS). The technician confirmed the failure and noted: "INFO SCREEN BETWEEN TACH AND SPEEDO IS BLANK. NO CODES IN SYSTEM PERTAINING TO CONCERN. TECH TRIED TO RESET CLUSTER AND PERFORMED PROXI ALIGNMENT – WOULD NOT ALIGN. ATTEMPT A VEHICLE CONFIG RESTORE – STILL NO CLUSTER OPERATION. INSTRUMENT CLUSTER REQUIRES REPLACEMENT." This identical component failure is the subject of NHTSA Campaign 24V-652 (Jeep Recall 30B); however, my 2020 model year VIN is currently excluded due to manufacturer time-in-service parameters. The vehicle and the failed component are available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11740331 — an unverified report by a vehicle owner.
at 40,000 milesAdrian, MO
ELECTRICAL SYSTEM
The contact owns a 2020 Jeep Gladiator. The contact stated while driving at an undisclosed speed, the infotainment center display blinked on and off. The vehicle was taken to an independent mechanic where it was diagnosed with a failed instrument cluster panel. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. In addition, the contact was informed of a recall NHTSA Campaign Number: 24V652000 (Electrical System) however the contact's VIN was not associated. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
NHTSA complaint #11737032 — an unverified report by a vehicle owner.
Burbank, OH
ENGINE
At 90k miles head gasket failed letting coolant in engine cylinders which was diagnosed and repaired by a Jeep dealer. At 130k miles engine light back on with dealer suggesting it is rocker arm/lifter failure with cylinders misfiring. At initial purchase of vehicle touchscreen would black out and restart. Dealer replaced with another touchscreen but issue still exists after warranty term.
NHTSA complaint #11735748 — an unverified report by a vehicle owner.
San Pedro, CA
ELECTRICAL SYSTEM
Instrument cluster completely quit working. We cannot see speed, if we have gas, tire pressure, mileage, oil temp, nothing. The whole thing is blacked out. No warning, dealer confirmed problem. This is a massive safety problem as we have no access to any information.
NHTSA complaint #11734669 — an unverified report by a vehicle owner.
Forest, VA
ELECTRICAL SYSTEM
Instrument Cluster/Dash panel electrical is shorting out and glitching while driving. Lights and messages go off while driving and then when the computer/vehicle resets the codes and lights go away. Then come back again. Garage checked out and could not find any electrical issues with Battery or Alternator and points towards the instrument cluster.
NHTSA complaint #11733074 — an unverified report by a vehicle owner.
Forest, VA
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Instrument Cluster/Dash panel electrical is shorting out and glitching while driving. Lights and messages go off while driving and then when the computer/vehicle resets the codes and lights go away. Then come back again. Garage checked out and could not find any electrical issues with Battery or Alternator and points towards the instrument cluster.
NHTSA complaint #11733074 — an unverified report by a vehicle owner.
Vacaville, CA
ELECTRICAL SYSTEM
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the instrument panel failed to display the speedometer, warning lights, engine oil gauge, and the fuel gauge as needed. The failure had caused the vehicle to run out of fuel several times. The vehicle was taken to an independent mechanic after being involved in a crash while the vehicle was parked, and the mechanic related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included in the recall. The contact was advised to take the vehicle to the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was unknown.
NHTSA complaint #11732528 — an unverified report by a vehicle owner.
Jefferson, GA
POWER TRAIN
This complaint is a follow-up to NHTSA complaint number 11729095. Since submitting the original complaint, the issue has continued and is now occurring while the vehicle is in motion. The vehicle is experiencing intermittent electrical and communication failures affecting multiple systems. The issue began approximately three weeks ago after completing a normal drive and has persisted since that time, occurring randomly and without warning. Both the main battery and auxiliary battery have been replaced; however, the condition remains unresolved. Current symptoms include: •Multiple warning messages and warning lights activating simultaneously while driving (including “Service Antilock Brake System” and “Service Shifter”) •Loss of communication between multiple control modules •Fault codes that temporarily clear but return •Instrument cluster instability and erratic system behavior Power steering assist becomes intermittent during these events, making steering significantly more difficult, particularly when navigating curves or operating in heavy traffic. This creates a serious safety hazard due to reduced vehicle control. Diagnostic trouble codes associated with this condition include multiple communication-related faults (U-codes), indicating loss of communication between critical control modules. The condition may temporarily improve when the auxiliary battery system is bypassed and the battery sensor is disconnected, but the failures consistently return. The issue is ongoing, intermittent, and reproducible. No accidents have occurred to date; however, the condition presents a clear and increasing safety risk. Photographic evidence of warning indicators and system faults occurring during vehicle operation is available. Root cause remains UNKNOWN but is suspected to involve the auxiliary battery system, battery management system, wiring, or vehicle communication network.
NHTSA complaint #11729265 — an unverified report by a vehicle owner.
Jefferson, GA
STEERING
This complaint is a follow-up to NHTSA complaint number 11729095. Since submitting the original complaint, the issue has continued and is now occurring while the vehicle is in motion. The vehicle is experiencing intermittent electrical and communication failures affecting multiple systems. The issue began approximately three weeks ago after completing a normal drive and has persisted since that time, occurring randomly and without warning. Both the main battery and auxiliary battery have been replaced; however, the condition remains unresolved. Current symptoms include: •Multiple warning messages and warning lights activating simultaneously while driving (including “Service Antilock Brake System” and “Service Shifter”) •Loss of communication between multiple control modules •Fault codes that temporarily clear but return •Instrument cluster instability and erratic system behavior Power steering assist becomes intermittent during these events, making steering significantly more difficult, particularly when navigating curves or operating in heavy traffic. This creates a serious safety hazard due to reduced vehicle control. Diagnostic trouble codes associated with this condition include multiple communication-related faults (U-codes), indicating loss of communication between critical control modules. The condition may temporarily improve when the auxiliary battery system is bypassed and the battery sensor is disconnected, but the failures consistently return. The issue is ongoing, intermittent, and reproducible. No accidents have occurred to date; however, the condition presents a clear and increasing safety risk. Photographic evidence of warning indicators and system faults occurring during vehicle operation is available. Root cause remains UNKNOWN but is suspected to involve the auxiliary battery system, battery management system, wiring, or vehicle communication network.
NHTSA complaint #11729265 — an unverified report by a vehicle owner.
Jefferson, GA
ELECTRICAL SYSTEM
This complaint is a follow-up to NHTSA complaint number 11729095. Since submitting the original complaint, the issue has continued and is now occurring while the vehicle is in motion. The vehicle is experiencing intermittent electrical and communication failures affecting multiple systems. The issue began approximately three weeks ago after completing a normal drive and has persisted since that time, occurring randomly and without warning. Both the main battery and auxiliary battery have been replaced; however, the condition remains unresolved. Current symptoms include: •Multiple warning messages and warning lights activating simultaneously while driving (including “Service Antilock Brake System” and “Service Shifter”) •Loss of communication between multiple control modules •Fault codes that temporarily clear but return •Instrument cluster instability and erratic system behavior Power steering assist becomes intermittent during these events, making steering significantly more difficult, particularly when navigating curves or operating in heavy traffic. This creates a serious safety hazard due to reduced vehicle control. Diagnostic trouble codes associated with this condition include multiple communication-related faults (U-codes), indicating loss of communication between critical control modules. The condition may temporarily improve when the auxiliary battery system is bypassed and the battery sensor is disconnected, but the failures consistently return. The issue is ongoing, intermittent, and reproducible. No accidents have occurred to date; however, the condition presents a clear and increasing safety risk. Photographic evidence of warning indicators and system faults occurring during vehicle operation is available. Root cause remains UNKNOWN but is suspected to involve the auxiliary battery system, battery management system, wiring, or vehicle communication network.
NHTSA complaint #11729265 — an unverified report by a vehicle owner.
Jefferson, GA
ELECTRICAL SYSTEM
The vehicle is experiencing intermittent electrical and communication failures affecting multiple systems. The issue first occurred approximately three weeks ago immediately after completing a normal drive. Since that time, the problem has occurred randomly and repeatedly. Following the initial event, multiple warning messages appeared, including “Service Shifter,” along with numerous fault codes indicating loss of communication between control modules. Both the main battery and auxiliary battery have been replaced; however, the issue persists with no improvement. Current symptoms include: •Intermittent loss of communication between modules •Repeated warning messages, including “Service Shifter” •Fault codes that temporarily clear but return after driving •Unpredictable and inconsistent vehicle system behavior The condition sometimes temporarily improves but the faults and warnings consistently return. This creates a safety risk due to unreliable vehicle operation, including potential loss of shifting capability, starting issues, or failure of electronically controlled systems while driving. The failure is ongoing and intermittent but reproducible. The vehicle has not been involved in any accidents related to this issue. Root cause is UNKNOWN but suspected to involve the auxiliary battery system, battery management system, wiring, or related electrical components.
NHTSA complaint #11729095 — an unverified report by a vehicle owner.
Waterford, MI
VEHICLE SPEED CONTROL
While I was driving the vehicle, the instrument cluster screen went completely blank and it won’t display any information like the speed, gas or anything about the vehicle information. Went completely blank while driving the vehicle, which could’ve caused an accident.
NHTSA complaint #11727643 — an unverified report by a vehicle owner.
Indio, CA
ELECTRICAL SYSTEM
Instrument Panel Cluster (IPC) Failure. The central Instrument cluster display went blank without warning unable to see fuel gauge, Temps and other gauges and warning lights are normally illuminated while the vehicle is in operation.
NHTSA complaint #11726423 — an unverified report by a vehicle owner.
at 47,119 milesBrighton, CO
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the instrument panel went dark and displayed a black screen. The failure obstructed the driver's visibility of the speedometer, fuel gauge, and other components, which prevented the driver from safely operating the vehicle. The vehicle was taken to the dealer, where it was diagnosed with instrument panel failure. The vehicle was not repaired due to the cost. The contact stated that the failure worsened, and the instrument panel was inoperable. The manufacturer was not made aware of the failure. The failure mileage was 47,119.
NHTSA complaint #11724127 — an unverified report by a vehicle owner.
Calipatria, CA
ELECTRICAL SYSTEM
The side mirror amber lights warning of a vehicle in the blind spot randomly illuminate and remain on for upwards of an hour or upon turning the vehicle off and back on. The dash randomly notifies me that the forward collision warning isn't available and both side mirror blind spot warning lights illuminate for upwards of an hour or until I turn off and restart the vehicle. The Dash randomly goes blank and doesn't display any information such as speed, RPM, warnings etc.
NHTSA complaint #11723437 — an unverified report by a vehicle owner.
Calipatria, CA
LANE DEPARTURE: BLIND SPOT DETECTION
The side mirror amber lights warning of a vehicle in the blind spot randomly illuminate and remain on for upwards of an hour or upon turning the vehicle off and back on. The dash randomly notifies me that the forward collision warning isn't available and both side mirror blind spot warning lights illuminate for upwards of an hour or until I turn off and restart the vehicle. The Dash randomly goes blank and doesn't display any information such as speed, RPM, warnings etc.
NHTSA complaint #11723437 — an unverified report by a vehicle owner.