FaultScore

1996 Jeep Grand Cherokee fuel system problems

153 of the 1,250 complaints about the 1996 Jeep Grand Cherokee are about the fuel system — 12% of everything reported for this model year. Half of the failures with a mileage on record happened before 137,500 miles.

C

153

Complaints

6

Crashes

5

Fires

1

Injuries

Exactly what failed

Fuel Pump 49 32.0%
Tank Assembly 30 19.6%
Fuel System, Gasoline 30 19.6%
Fuel/Propulsion System 28 18.3%
Delivery 6 3.9%
Fuel System, Other 4 2.6%
Fuel Gauge System 2 1.3%
Fuel Injection System 1 0.7%
Mounting 1 0.7%
Filler Pipe AND CAP 1 0.7%

Fuel & Propulsion across every Jeep Grand Cherokee year

1993 49 1.9%
1994 56 2.2%
1995 86 3.4%
1996 153 6.0%
1997 336 13.2%
1998 173 6.8%
1999 90 3.5%
2000 66 2.6%
2001 32 1.3%
2002 58 2.3%
2003 19 0.7%
2004 44 1.7%
2005 34 1.3%
2006 17 0.7%
2007 32 1.3%
2008 22 0.9%
2011 283 11.1%
2012 249 9.8%
2013 111 4.4%
2014 180 7.1%
2015 116 4.5%
2016 44 1.7%
2017 33 1.3%
2018 63 2.5%
2020 21 0.8%
2021 39 1.5%
2022 40 1.6%
2023 51 2.0%
2024 41 1.6%
2025 12 0.5%

What owners said

Filed with NHTSA, in their own words.

Kannapolis, NC

FUEL SYSTEM, GASOLINE

The contact owns a 1996 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle stalled inadvertently. The vehicle was able to restart immediately on some occasions and restarted after a while on other occasions. There was no warning light illuminated. Several independent mechanics replaced the fuel filter and the fuel pump and installed an unknown computer software on the vehicle; however, the failure persisted. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.

NHTSA complaint #11570967 — an unverified report by a vehicle owner.

Clayton, IL

FUEL/PROPULSION SYSTEM

THE INSPECTION RECALL ON MY 1996 JEEP GRAND CHEROKEE DID NOTHING TO FIX THE PROBLEM WITH PCM AND CATALYTIC CONVERTER SPECIFIED IN THE DEFECTIVE ISSUE WITHIN THE RECALLS ISSUED. THIS HARMS THE DRIVER, PEDESTRIANS, OTHER PASSENGERS AND MOTORISTS. THE TECH WHERE I WENT TO HAVE RECALL WORK PERFORMED ORDERED PARTS (SEE ATTACHMENT), BUT NOTHING WAS INSTALLED ON MY VEHICLE. ONLY "INSPECTED." THE TECH WAS TOLD OF DETAILED POOR PERFORMANCE AND SYMPTOMS OF A BAD PCM. SUCH AS SHIFTING, STALLING, FUEL ECONOMY & HARD TO START. THE JEEP IS NOT OPERATING OPTIMALLY & THIS COULD MEAN THERE ARE. OTHER PROBLEMS BETWEEN DIFFERENT SYSTEMS. ALL OF THESE ARE INDICATIONS OF A FAULTY PCM. AS WELL AS THE ABS LIGHT BEING ON THE DASHBOARD. THE PCM IS A "CRITICAL" SYSTEM & NEEDS TO BE REPLACED. I'M REQUESTING THAT YOU FIX THIS PROBLEM FOR FREE, AS IT IS DEFECTIVE AND COULD MINGLE WITH OTHER SYSTEMS AND CAUSE A COMPLETE VEHICLE BREAK DOWN. OR REFUND THE COST TO ME IN FULL, INCLUDING LABOR CHARGES, IF I REPLACE/REPAIR MYSELF. IF THIS DEFECTIVE PART IS NOT FIXED, IT COULD RESULT IN PROPERTY DAMAGE, IN WHICH CDJ WOULD BE LIABLE FOR. PLEASE ADVISE AS TO HOW YOU CAN HELP ENFORCE THE MANUFACTURE TO FULLY REPAIR THESE DEFECTIVE PARTS & REMEDY THIS PROBLEM ON FIXING THE FAULTY PCM & CATALYTIC CONVERTER WITHIN A RECALL AND POSSIBLY THE ABS SYSTEM AND TRANSMISSION. THE VEHICLE STALLS ON HIGHWAY, IN PARK, ON THE STREET, WHEN STOPPED AND THEN IT STALLS OUT AND IS HARD TO START. IT ALSO HAS NOT BEEN ABLE TO GO IN REVERSE ( BACK UP). WHICH MEAN IT'S NOT GETTING PROPER LUBRICATION. ALSO, THE ALARM GOES OFF WHEN USING KEY TO GAIN ACCESS. UNHOOKING BATTERY TO RESET DOES NOT HELP.

NHTSA complaint #11403865 — an unverified report by a vehicle owner.

at 165,000 miles Valencia, CA

FUEL/PROPULSION SYSTEM

CAR USUALLY RUNS FINE COLD BUT WHEN IT GETS TO OPERATING TEMPERATURE IT STALLS UNEXPECTEDLY AND IN DANGEROUS MOMENTS WHILE DRIVING ON ANY ROAD OR FREEWAY AT ANY SPEED. I LOSE ALL POWERED FUNCTIONS LIKE STEERING AND BRAKES. IT WON'T START AGAIN FOR HOURS UNTIL IT HAS COOLED ALL THE WAY DOWN.

NHTSA complaint #11083164 — an unverified report by a vehicle owner.

Aurora, CO

FUEL SYSTEM, GASOLINE

1996 JEEP GRAND CHEROKEE. CONSUMER SEEKS REIMBURSEMENT FOR TRAILER HITCH INSTALLATION RECALL NOTICE. CONSUMER HAS ANOTHER VEHICLE COMPLAINT IN ARTEMIS. *SMD CHRYSLER CLAIMED THE CONSUMER WAS NOT ENTITLED TO REIMBURSEMENT, BECAUSE A MOPAR HITCH WAS NOT INSTALLED ON THE VEHICLE. BUT INSTEAD, THE CONSUMER HAD U-HAUL INSTALL A HEAVY DUTY HITCH AFTER BEING INFORMED BY CHRSYLER HE WOULD BE REIMBURSED.

NHTSA complaint #10869922 — an unverified report by a vehicle owner.

Decatur, GA

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10824079 — an unverified report by a vehicle owner.

Aiken, SC

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND 02V053000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10790224 — an unverified report by a vehicle owner.

Gary, IN Fire

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNED A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE IN PARK, THE REAR OF THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #10758916 — an unverified report by a vehicle owner.

at 196,000 miles SAN Antonio, TX

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 196,000.

NHTSA complaint #10745793 — an unverified report by a vehicle owner.

at 133,443 miles Vega Baja, PR

FUEL SYSTEM, GASOLINE

1996 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE REAR STRUCTURE REINFORCEMENT RECALL NOTICE. *SMD RECALL # 13V252000. *JB MA 09/22 UPDATED 01/04/16.

NHTSA complaint #10735222 — an unverified report by a vehicle owner.

at 246,000 miles Mount Prospect, IL

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000: (FUEL SYSTEM, GASOLINE, STRUCTURE). THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS RETURNED IN WORSE CONDITION THAN IT WAS GIVEN. THE CONTACT WAS UNABLE TO PUT THE OLD HITCH BACK ON AND THE DEALER REFUSED TO DO THE REPAIR. THE DEALER STATED THAT THE STRUCTURE WAS TOO RUSTY, BUT THE CONTACT DISAGREED. THE FAILURE MILEAGE WAS 246,000.

NHTSA complaint #10725327 — an unverified report by a vehicle owner.

Carpentersville, IL

FUEL/PROPULSION SYSTEM

JEEP REFUSED TO COMPLETE THE REPAIRS INCLUDED IN THE RECALL: REPORT RECEIPT DATE: JUN 19, 2013 NHTSA CAMPAIGN NUMBER: 13V252000 COMPONENT(S): FUEL SYSTEM, GASOLINE , STRUCTURE POTENTIAL NUMBER OF UNITS AFFECTED: 1,560,000 JEEP ADVISED US THEY ARE UNABLE TO COMPLETE REPAIRS NECESSARY BECAUSE THE REAR OF THE CAR HAS "TOO MUCH RUST". ALTHOUGH, WE RELY ON THE CAR EVERY SINGLE DAY TO GET US TO/FROM WORK AND SCHOOL.

NHTSA complaint #10717297 — an unverified report by a vehicle owner.

Sound Beach, NY

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10711923 — an unverified report by a vehicle owner.

Floyds Knobs, IN

FUEL SYSTEM, GASOLINE

MY ISSUES RELATES TO EXISTING RECALL # N45/ NHTSA 13V-252. THE RECALL INDICATES THAT VEHICLES WITHOUT A HITCH WILL HAVE A HITCH INSTALLED BY THE DEALER OR IF A HITCH WAS INSTALLED AFTER THE VEHICLE WAS SOLD THEN CHRYSLER WILL PROVIDE REIMBURSEMENT FOR THE COST. MY QUESTION IS...WHAT ABOUT THE ORIGINAL OWNERS THAT PURCHASED THE VEHICLE WITH THE HITCH AS ORIGINAL EQUIPMENT? WHY ARE THEY (WE) EXCLUDED FROM ANY REIMBURSEMENT? WHY WERE WE NOT CONSIDERED IN THE RECALL EVALUATION? I HAVE CONTACTED CHRYSLER AND HAVE BEEN GIVEN THE TYPICAL CORPORATE RUNAROUND BLAMING THEIR INABILITY TO OFFER REIMBURSEMENT ON THE NHTSA RECALL NOTICE. LOOKS LIKE THE BALLS IN YOUR COURT.

NHTSA complaint #10706617 — an unverified report by a vehicle owner.

Coeur D Alene, ID

FUEL/PROPULSION SYSTEM

TL*THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10690083 — an unverified report by a vehicle owner.

Bridgeport, CT

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT MENTIONED THAT SHE ATTEMPTED ON NUMEROUS OCCASIONS TO SCHEDULE AN APPOINTMENT BUT WAS UNABLE DUE TO THE PART NOT BEING AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10676574 — an unverified report by a vehicle owner.

Lake Worth, FL

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10672749 — an unverified report by a vehicle owner.

Ingleside, IL

FUEL SYSTEM, GASOLINE

1996 JEEP GRAND CHEROKEE. CONSUMER TOOK JEEP TO DEALERSHIP REGARDING THE REAR STRUCTURE REINFORCEMENT RECALL. HOWEVER, THE DEALER COULD NOT FIX THE VEHICLE, BECAUSE A WELD NUT BROKE LOOSE.

NHTSA complaint #10661708 — an unverified report by a vehicle owner.

Reno, NV

FUEL SYSTEM, GASOLINE

1996 JEEP GRAND CHEROKEE. CONSUMER STATES THAT HE IS ENTITLED TO REIMBURSEMENT BECAUSE OF HITCHES INSTALLED AFTER THE PURCHASE. *TA CHRYSLER DENIED THE CONSUMER CLAIM FOR REIMBURSEMENT, BECAUSE THE PURCHASED A HITCH WHEN HE FIRST BOUGHT THE VEHICLE.

NHTSA complaint #10659577 — an unverified report by a vehicle owner.

Captain Cook, HI

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA complaint #10664904 — an unverified report by a vehicle owner.

Lamont, IL

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 1996 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL, SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/28/2015

NHTSA complaint #10660469 — an unverified report by a vehicle owner.

Putney, VT

FUEL SYSTEM, GASOLINE

1996 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO HITCH CAMPAIGN. * LD THE CONSUMER ATTACHED THE RECALL LETTER, # 13V252000. THE CONSUMER STATED THE VEHICLE HAD A HITCH, WHICH HE INSTALLED HIMSELF. THE CONDITION OF THE HITCH WAS QUITE RUSTY AND HE WANTED IT REPLACED, VIA THE RECALL. HOWEVER, THE DEALER STATED THE OLD HITCH WAS ADEQUATE.

NHTSA complaint #10649130 — an unverified report by a vehicle owner.

at 222,000 miles Gibsonville, NC

FUEL/PROPULSION SYSTEM

BEING THAT RECALL NUMBER: N45 WAS (AND IS) INCOMPLETE,IE, THERE ARE NO PARTS /OEM TRAILER HITCH AVAILABLE AT LOCAL DEALERS; I PURCHASED AND HAD INSTALLED ONE. SHORTLY THEREAFTER, I SUBMITTED RECEIPT AND PROOF OF PURCHASE FOR REIMBURSEMENT. THIS HAS BEEN TO NO AVAIL. ITS QUESTIONABLE IF THERE ARE SINCERE CONCERNS ABOUT THE SAFETY RECALL.

NHTSA complaint #10648304 — an unverified report by a vehicle owner.

at 142,610 miles SAN Luis Obispo, CA

FUEL/PROPULSION SYSTEM

I RECEIVED A SAFETY RECALL NOTICE FROM CHRYSLER CONCERNING GAS TANK PROBLEMS. I SCHEDULED AN APPOINTMENT AND TOOK THE CAR TO THE DEALER. THEY WERE TO INSTALL A TRAILER HITCH TO CORRECT THE PROBLEM. THEY CALLED AND SAID THEY COULD NOT DO THE WORK BECAUSE THE BUMPER WAS NOT IN LINE AS IT APPARENTLY BEEN HIT. I WAS TOLD NEEDED TO PAY TO FIX THIS BEFORE THEY WOULD DO THE WORK. THE CAR IS 19 YEARS OLD AND CHRYSLER ALLOWED US TO DRIVE IT WITHOUT US KNOWING ABOUT THE EXISTING DEFECT. IT SEEMS QUITE UNFAIR THAT THEY ONLY HAVE ONE METHOD TO REPAIR THEIR DEFECT AND THEY ARE THEN OFF THE HOOK FOR THEIR OWN SAFETY DESIGN FLAW. THIS IS THE ESSENCE OF MY COMPLAINT.

NHTSA complaint #10643727 — an unverified report by a vehicle owner.

Bakersfield, CA

FUEL SYSTEM, GASOLINE

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER STATED THAT THE MANUFACTURER HAD ONLY THREE PARTS WITHIN A YEAR AND WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10641997 — an unverified report by a vehicle owner.

BEL AIR, MD

FUEL SYSTEM, GASOLINE

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) APPROXIMATELY SIX MONTHS AGO. THE CONTACT STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10639226 — an unverified report by a vehicle owner.

Cranford, NJ

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA complaint #10633689 — an unverified report by a vehicle owner.

Fayetteville, NC

FUEL SYSTEM, GASOLINE

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT CALLED THE DEALER FOR MONTHS AND WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10632690 — an unverified report by a vehicle owner.

at 162,000 miles River Vale, NJ

FUEL SYSTEM, GASOLINE

I RECEIVED A SAFETY RECALL NOTICE # N45/NHTSA 13V-252. THIS NOTICE EXPLAINS THAT THE FUEL TANK ON MY VEHICLE HAS A CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. CHRYSLER IS SUPPOSED TO INSPECT MY VEHICLE AND INSTALL AN ORIGINAL EQUIPMENT MANUFACTURER (OEM) TRAILER HITCH WHERE APPROPRIATE, FREE OF CHARGE ( PARTS AND LABOR ). MY CAR DOES NOT HAVE A TRAILER HITCH SO THIS NEEDS TO BE DONE. I HAVE CALLED THE LOCAL CHRYSLER DEALER IN MY AREA - ROCKLAND CHRYSLER JEEP ON ROUTE 304 IN NANUET, NEW YORK 10954 - SEVERAL TIMES. FIRST CALL WHEN I RECEIVED THE RECALL NOTICE - SEVERAL MONTHS AGO, I WAS TOLD THAT THERE IS NOTHING FOR ME TO DO AT THIS TIME, SOMEONE WOULD CONTACT ME. NO ONE EVER DID. I CALLED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AT 1 800 853 1403; I GAVE THEM MY VEHICLE IDENTIFICATION NUMBER AND ASKED FOR AN UPDATE ON THE RECALL AS I WAS CONCERNED ABOUT THE SAFETY HAZARD TO ME AND MY FAMILY. I WAS TOLD THAT MY INFORMATION WAS NOTED AND I SHOULD BE HEARING FROM THE LOCAL CHRYSLER DEALER. I AM STILL WAITING. SEVERAL WEEKS PASSED, NO ONE FROM THE LOCAL DEALER OR CHRYSLER CORP. CONTACTED ME. I CALLED ROCKLAND CHRYSLER AND MADE AN APPOINTMENT FOR MY CAR TO BE INSPECTED BY THEIR TECHNICIANS. I FURTHER REQUESTED THAT THE SAFETY CONCERN NOTED IN THIS RECALL BE DOCUMENTED BY ROCKLAND CHRYSLER. I WAS TOLD I WOULD HAVE TO LEAVE THE CAR WITH THEM FOR SEVERAL HOURS BECAUSE THE INSPECTION WAS SOMEWHAT INVOLVED. TWO DAYS BEFORE MY APPOINTMENT, ROCKLAND CHRYSLER CALLED AND TOLD ME THEY HAD TO CANCEL MY APPOINTMENT BECAUSE THE PARTS WERE ON BACK ORDER. I ASKED FOR AN E T A ON THE PARTS, WAS TOLD THEY DID NOT KNOW - "BACK ORDERED". MY COMPLAINT IS THAT THERE IS AN UNRESOLVED SERIOUS SAFETY DEFECT THAT NEEDS TO BE ADDRESSED NOW. CHRYSLER CORP. SEEMS TO BE TRYING TO AVOID ANY INVOLVEMENT.

NHTSA complaint #10627802 — an unverified report by a vehicle owner.

Farmingdale, NY

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCE THE FAILURE.

NHTSA complaint #10627532 — an unverified report by a vehicle owner.

Asheville, NC

FUEL SYSTEM, GASOLINE

TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10626296 — an unverified report by a vehicle owner.

Other 1996 Jeep Grand Cherokee problems

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