89 of the 1,250 complaints about the 1996 Jeep Grand Cherokee are about the body and structure — 7% of everything reported for this model year. Half of the failures with a mileage on record happened before 174,000 miles.
89
Complaints
1
Crashes
1
Fires
1
Injuries
Filed with NHTSA, in their own words.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHOOK UNCONTROLLABLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 450,000. UPDATED 12/01/16
NHTSA complaint #10908127 — an unverified report by a vehicle owner.
STRUCTURE
1996 JEEP GRAND CHEROKEE. CONSUMER SEEKS REIMBURSEMENT FOR TRAILER HITCH INSTALLATION RECALL NOTICE. CONSUMER HAS ANOTHER VEHICLE COMPLAINT IN ARTEMIS. *SMD CHRYSLER CLAIMED THE CONSUMER WAS NOT ENTITLED TO REIMBURSEMENT, BECAUSE A MOPAR HITCH WAS NOT INSTALLED ON THE VEHICLE. BUT INSTEAD, THE CONSUMER HAD U-HAUL INSTALL A HEAVY DUTY HITCH AFTER BEING INFORMED BY CHRSYLER HE WOULD BE REIMBURSED.
NHTSA complaint #10869922 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. WHILE HAVING THE VEHICLE SERVICED BY AN INDEPENDENT MECHANIC, THE TECHNICIAN NOTIFIED THE CONTACT THAT THE FRAME WAS EXHIBITING RUST. THE INDEPENDENT MECHANIC CONFIRMED THAT THERE WAS RUST ON THE FRAME AND STATED THAT IT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 174,000.
NHTSA complaint #10745758 — an unverified report by a vehicle owner.
STRUCTURE
1996 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE REAR STRUCTURE REINFORCEMENT RECALL NOTICE. *SMD RECALL # 13V252000. *JB MA 09/22 UPDATED 01/04/16.
NHTSA complaint #10735222 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10711923 — an unverified report by a vehicle owner.
STRUCTURE
MY ISSUES RELATES TO EXISTING RECALL # N45/ NHTSA 13V-252. THE RECALL INDICATES THAT VEHICLES WITHOUT A HITCH WILL HAVE A HITCH INSTALLED BY THE DEALER OR IF A HITCH WAS INSTALLED AFTER THE VEHICLE WAS SOLD THEN CHRYSLER WILL PROVIDE REIMBURSEMENT FOR THE COST. MY QUESTION IS...WHAT ABOUT THE ORIGINAL OWNERS THAT PURCHASED THE VEHICLE WITH THE HITCH AS ORIGINAL EQUIPMENT? WHY ARE THEY (WE) EXCLUDED FROM ANY REIMBURSEMENT? WHY WERE WE NOT CONSIDERED IN THE RECALL EVALUATION? I HAVE CONTACTED CHRYSLER AND HAVE BEEN GIVEN THE TYPICAL CORPORATE RUNAROUND BLAMING THEIR INABILITY TO OFFER REIMBURSEMENT ON THE NHTSA RECALL NOTICE. LOOKS LIKE THE BALLS IN YOUR COURT.
NHTSA complaint #10706617 — an unverified report by a vehicle owner.
STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10672749 — an unverified report by a vehicle owner.
STRUCTURE
1996 JEEP GRAND CHEROKEE. CONSUMER TOOK JEEP TO DEALERSHIP REGARDING THE REAR STRUCTURE REINFORCEMENT RECALL. HOWEVER, THE DEALER COULD NOT FIX THE VEHICLE, BECAUSE A WELD NUT BROKE LOOSE.
NHTSA complaint #10661708 — an unverified report by a vehicle owner.
STRUCTURE
1996 JEEP GRAND CHEROKEE. CONSUMER STATES THAT HE IS ENTITLED TO REIMBURSEMENT BECAUSE OF HITCHES INSTALLED AFTER THE PURCHASE. *TA CHRYSLER DENIED THE CONSUMER CLAIM FOR REIMBURSEMENT, BECAUSE THE PURCHASED A HITCH WHEN HE FIRST BOUGHT THE VEHICLE.
NHTSA complaint #10659577 — an unverified report by a vehicle owner.
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR HATCH DOOR FAILED TO OPEN AND CLOSE PROPERLY AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT MENTIONED THAT THE REAR HATCH DOOR WAS NOT ALIGNED PROPERLY WITH THE DOOR LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 193,871.
NHTSA complaint #10654693 — an unverified report by a vehicle owner.
STRUCTURE
1996 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO HITCH CAMPAIGN. * LD THE CONSUMER ATTACHED THE RECALL LETTER, # 13V252000. THE CONSUMER STATED THE VEHICLE HAD A HITCH, WHICH HE INSTALLED HIMSELF. THE CONDITION OF THE HITCH WAS QUITE RUSTY AND HE WANTED IT REPLACED, VIA THE RECALL. HOWEVER, THE DEALER STATED THE OLD HITCH WAS ADEQUATE.
NHTSA complaint #10649130 — an unverified report by a vehicle owner.
STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) APPROXIMATELY SIX MONTHS AGO. THE CONTACT STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10639226 — an unverified report by a vehicle owner.
STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT CALLED THE DEALER FOR MONTHS AND WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10632690 — an unverified report by a vehicle owner.
STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10626296 — an unverified report by a vehicle owner.
STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10617716 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR
NHTSA complaint #10617221 — an unverified report by a vehicle owner.
STRUCTURE
1996 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR RECALL REPAIRS. *SMD THE CONSUMER STATED AFTER WAITING 90 DAYS OF NOT HEARING FROM CHRYSLER, HE CALLED CUSTOMER SERVICE AND WAS INFORMED THEY WERE STILL WORKING ON THE RECALL AND ASKED THE CONSUMER TO RE-SUBMIT HIS REQUEST FOR REIMBURSEMENT. RECALL # 13V252000.
NHTSA complaint #10595109 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.
NHTSA complaint #10594819 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REMEDY. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE. UPDATED 8/19/14*CN UPDATED 08/28/2014
NHTSA complaint #10594566 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR UPDATED 9/3/14*CN UPDATED 0910/2014
NHTSA complaint #10593428 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT WAS UNABLE TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR
NHTSA complaint #10592990 — an unverified report by a vehicle owner.
STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR
NHTSA complaint #10593285 — an unverified report by a vehicle owner.
STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT WAS CONCERNED FOR HIS SAFETY BECAUSE THE PARTS NEEDED FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) WERE NOT AVAILABLE WITHIN A REASONABLE TIME. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 07/22/14 MA
NHTSA complaint #10587740 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE CONTACT RECEIVED THE NOTICE MONTHS PRIOR TO CONTACTING THE DEALER. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 06/09/14 *BF UPDATED 06/16/2014
NHTSA complaint #10586124 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS ADVISED BY THE DEALER THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE CONTACT RECEIVED THE NOTICE A YEAR AGO. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE A REASONABLE TIMEFRAME FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10583250 — an unverified report by a vehicle owner.
STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THIS PROBLEM. THE CONTACT HAD NOT EXPERIENCED THE FAILURE DESCRIBED IN THE RECALL.
NHTSA complaint #10579171 — an unverified report by a vehicle owner.
STRUCTURE
I HAVE BEEN ADVISED YEARS AGO OF A RECALL N45/NHTSA 13V-252 ON THIS VEHICLE. THE DEALERSHIP CONTINUALLY ADVISES THAT THEY DO NOT HAVE THE PARTS. HOW CAN THEY NOT HAVE PARTS FOR A TRAILER HITCH, AND HOW COULD IT TAKE YEARS TO GET THOSE PARTS? I BELIEVE THEY ARE SIMPLY HOPING THE CONSUMER GIVES UP ON GETTING THESE DONE ON AN OLDER VEHICLE. UPDATED 06/19/14
NHTSA complaint #10578531 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PART NEEDED TO SERVICE THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY STATED NHTSA HAD NOT APPROVED THE REMEDY PART TO PERFORM THE REPAIR WHICH CONTRIBUTED TO THE DELAY. THERE ARE NO FAILURES AT THIS TIME.
NHTSA complaint #10575780 — an unverified report by a vehicle owner.
STRUCTURE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER AND MANUFACTURER BOTH STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT FELT IT WAS UNACCEPTABLE BEING THAT THE DEFECT COULD POTENTIALLY BECOME LIFE TREATING AND THE MANUFACTURED HAD YET TO PRODUCE A PROPER SOLUTION. THIS RECALL WAS ISSUED JUNE 19, 2013 AND THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10568191 — an unverified report by a vehicle owner.
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER:13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER ADVISED THAT PART WAS NOT AVAILABLE TO COMPLETE THE REQUIRED REPAIRS. THE MANUFACTURER WAS CONTACTED AND PROVIDED AN UNREASONABLE DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10567597 — an unverified report by a vehicle owner.