2003 Jeep Liberty suspension problems

SUSPENSION

The contact owns a 2003 Jeep Liberty. The contact stated that while turning the steering wheel to the left or the right, the steering wheel was difficult to turn due to a loss of power steering assist. There was a grinding sound while turning the steering wheel. The sound was loud enough to hear outside of the vehicle. There was an unknown orange warning light displayed briefly. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact found information online related to NHTSA Campaign Number: 09V119000 (Suspension); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

NHTSA complaint #11723481 — an unverified report by a vehicle owner.

SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

The contact owns a 2003 Jeep Liberty. The contact stated that moments after exiting the freeway, the front end of the vehicle began to shake and vibrate. While driving approximately 5 MPH, there was an abnormal banging sound coming from the front of the vehicle. The contact stated that suddenly the wheels would not turn, and the vehicle became undrivable. The vehicle was towed to the residence and later examined by an independent mechanic who diagnosed that the driver's side ball joint arm had fractured. The independent mechanic replaced the driver's side ball joint assembly and the lower control arm, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 189,000.

NHTSA complaint #11547176 — an unverified report by a vehicle owner.

SUSPENSION

The contact owns a 2003 Jeep Liberty. The contact stated while her boyfriend was driving approximately 35 MPH, the front passenger’s side wheel stopped while the front driver’s, the rear driver’s and passenger wheels continued turning. As a result, the vehicle stalled; however, the engine remained revving. No warning lights were illuminated. The vehicle was towed to the residence and then towed to the dealer where the vehicle remained. The vehicle had not yet been diagnosed or repaired. The contact stated that the manufacturer was notified of the failure and the contact was informed of the NHTSA Campaign Numbers: 03V460000 (Suspension), 09V119000 (Suspension) and 06V288000 (Suspension). The contact was then informed that the vehicle was not covered under recall or warranty. The failure mileage was approximately 300,000.

NHTSA complaint #11522272 — an unverified report by a vehicle owner.

SUSPENSION

The contact owns a owns 2003 Jeep Liberty. The contact stated while driving at approximately 40 MPH there was an abnormal noise like squeaking or chirping coming from both front wheel wells. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the front lower ball joints needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact had stated that he related the failure to NHTSA Campaign Number: 06V288000 (Suspension) completed in November 2006 on his vehicle. The contact felt that the repair parts for the recall were the same sourced OEM parts and that was why the ball joints failed. The failure mileage was approximately 124,000.

NHTSA complaint #11513291 — an unverified report by a vehicle owner.

SUSPENSION

The contact's husband owns a 2003 Jeep Liberty. The contact stated while driving 35 MPH, the front driver's side suspension of the vehicle inadvertently lowered, and the tire became flat. The contact veered to the side of the road. The vehicle was towed to an independent mechanic where it was diagnosed that the front driver's side lower ball joint had fractured and needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 06V288000 (Suspension). The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,000.

NHTSA complaint #11490014 — an unverified report by a vehicle owner.

SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

The contact owns a 2003 Jeep Liberty. The contact stated that on multiple occasions while driving at various speeds, an abnormal sound was heard coming from the rear of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the lower ball joints failed. The vehicle was not repaired. The dealer was notified of the issue and the contact was informed that there was no recall associated with the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.

NHTSA complaint #11477846 — an unverified report by a vehicle owner.

SUSPENSION

Lower passenger front ball joint corroded and broke in half. Luckily this happened backing out of a parking space . Somehow this vin does not show on the F23 RECALL???

NHTSA complaint #11443488 — an unverified report by a vehicle owner.

SUSPENSION

Front lower control arm ball joints are worn on both sides an it's only the bottom ones. No Safety hazard yet but I'm sure if it fails it will be scary. Multiple other vehicles made prior to the moth this one was manufactured had a recall on the lower ball joints. I believe this vehicle is also affected by faulty front lower control arm ball joints. No warnings an I've had excessive play in the ball joints for about about as long as I have had the vehicle but as I said it's only the lower front all other joints remain intact an in working order

NHTSA complaint #11435264 — an unverified report by a vehicle owner.

SUSPENSION

On 7/10 I'm driving down the road towards the freeway. I hear a very loud pop that startles me. I pull over & discover lower ball joint has separated causing the lower control arm to slip out of socket into the wheel & than separate from wheel. I mean its still attached to the vehicle but vehicle is completely disabled. It caused significant damage to the right front wheel and somewhat minor damage to the right front fender. Theres literally metal shaving all over the road from it carving the metal out of my wheel. Get home and my boyfriend tells me that he's discovered 3 safety recalls. So we call FCA (Fiat Chrysler Automobiles) they said they would have it towed to the dealership no problem but they needed a $103 for the tow that they would reimburse later. They told us to pick any dealership. So FCA has it towed from my driveway on 7/13 at 8:45pm to Lithia Chrysler Dodge Jeep Ram of Portland Dealership. Safety recall F23 was replaced by the dealership but the manufacturer (FCA) has not fixed the damage and is denying responsibility. FCA calls on 9/16 to finally tell us that a certified inspector has determined the damage to the wheel and fender is not from the recall. Which is a lie and I can take it to a mechanic and have that verified. They also go on to state they are not going to reimburse the $103 for the tow. So we go to the dealership to pick up the car the next day. I speak with Will in the service department and ask to see a copy of the inspection that the FCA is talking about. Will tells me that FCA never sent an inspector out and there is no inspection report stating that the damage is not from the recall. I have lots of photos of everything. Please contact me

NHTSA complaint #11435190 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE BALL JOINT AND CONTROL ARM DETACHED WHILE DRIVING. THE VEHICLE WAS TAKEN TO MARTIN SWANTY CHRYSLER DODGE JEEP RAM (2640 E. ANDY DEVINE AVE, KINGMAN, AZ 86401) TO BE DIAGNOSED. THE CONTACT WAS UNAWARE OF THE RESULTS FROM THE DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TIE ROD, BALL JOINT, UPPER CONTROL ARMS AND CV AXLES WERE REPLACED HOWEVER, THE FAILURE RECURRED A THIRD TIME. THE VEHICLE WAS TOWED BACK TO THE INDEPENDENT MECHANIC. THE VEHICLE WAS REPAIRED AGAIN. THE CONTACT MENTIONED THAT THE BALL JOINT WAS REPLACED FOUR TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. THE VIN WAS NOT AVAILABLE.

NHTSA complaint #11397524 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING SPACE, A LOUD BOOMING SOUND WAS HEARD. UPON INSPECTION, IT WAS DISCOVERED THAT THE FRONT DRIVER'S SIDE SUSPENSION HAD FAILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER'S SIDE UPPER AND LOWER BALL JOINTS HAD FAILED. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER BOB MOORE JEEP LOCATED AT 4627 S MEMORIAL DR, TULSA, OK 74145, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER THE NHTSA CAMPAIGN NUMBER: 06V288000 (SUSPENSION). THE FAILURE MILEAGE WAS 200,000. *BF

NHTSA complaint #11373041 — an unverified report by a vehicle owner.

SUSPENSION

THE FRONT LOWER BALL JOINTS ON THE VEHICLE HAS BEEN RECALLED AND REPLACED BEFORE. BOTH FRONT LOWER BALL JOINTS ARE BAD AGAIN. WILL THEY BE COVERED TO BE REPLACED AGAIN DUE TO RECALL ISSUES BEFORE AND STILL ARE BAD

NHTSA complaint #11361485 — an unverified report by a vehicle owner.

SUSPENSION

SON WAS DRIVING HOME WHEN THE DRIVER SIDE WHEEL CAME OFF, IN MID TURN-. ON A PUBLIC ROAD, ABOUT TO TURN ONTO THE INTERSTATE. LUCKILY, WASN'T GOING 65. THE CAR HAD TO BE TOWED. OUR MECHANIC SAID THE BALL JOINT BROKE LOOSE, BENDING THE AXLE AS WELL, DAMAGING THE WHEEL AND TIRE. THERE HAS BEEN A RECALL OF THIS NATURE, BUT SAID IT DIDN'T APPLY TO THIS VIN. I AM TOTALLY CONVINCED IT MUST BE DEFECTIVE AS WELL. THIS COULD HAVE BEEN A DEADLY ACCIDENT. I AM BEGGING FOR THIS TO BE INVESTIGATED.

NHTSA complaint #11352366 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE JERKED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE UPPER BALL JOINT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #11329172 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE MADE A POPPING NOISE WHENEVER IT WAS TURNED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE UPPER AND LOWER CONTROL ARMS AND BALL JOINTS FAILED. THE MANUFACTURER WAS NOTIFIED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 170,000.

NHTSA complaint #11291625 — an unverified report by a vehicle owner.

SUSPENSION

WHEN DRIVING THIS VEHICLE IT SWAYS ALL OVER THE ROAD AND SEEMS VERY UNSTABLE AND DANGEROUS. FIRST THOUGHT WAS STABILIZER BAR LINKS BUT THOSE SEEM FINE AND WE CANNOT FIND A CAUSE FOR THIS ISSUE BUT I'M SCARED TO DRIVE IT.

NHTSA complaint #11287982 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE VEERED TO THE LEFT. THE VEHICLE WAS DRIVEN TO EFIRD CHRYSLER JEEP DODGE (1227 W LUCAS ST, FLORENCE, SC 29501) WHERE IT WAS DETERMINED THAT THE DRIVER'S SIDE CONTROL ARM, WHICH WAS PREVIOUSLY REPAIRED BY THE FORMER OWNER WITH AN AFTERMARKET PART, FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 247,000.

NHTSA complaint #11245663 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE DRIVER'S SIDE LOWER BALL JOINT DETACHED FROM THE VEHICLE. THE TIE ROD FRACTURED AND THE VEHICLE DROPPED TO THE GROUND. IN ADDITION, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TOWED TO CHRYSLER DODGE WALTON BEACH (541 MARY ESTHER CUT OFF NW, FORT WALTON BEACH, FL 32548, (850) 244-7611), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 178,000. THE VIN WAS UNKNOWN.

NHTSA complaint #11210697 — an unverified report by a vehicle owner.

SUSPENSION

2003 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL, FUEL TANK, FRONT SUSPENSION UPPER CONTROL ARM BALL JOINTS AND LOWER BALL JOINTS SAFETY RECALL. *LD THE CONSUMER WAS UNAWARE OF ALL THE RECALLS BEFORE BEING SOLD THE VEHICLE. THE DEALER WOULD NOT ASSIST WITH THE REPAIRS.

NHTSA complaint #11195190 — an unverified report by a vehicle owner.

SUSPENSION

A RECALL WAS MADE FOR JEEP LIBERTY FOR THE CONTROL ARMS UPPER AND LOWER AND THE BALL JOINTS. I WAS TOLD MY VIN DID NOT HAVE THE RECALL. HOWEVER, OTHERS HAD THE RECALL AND JEEP PAID FOR THE REPAIRS. AFTER THE REPAIRS THE WHEEL HUB WENT BAD, AND A RECALL WAS MADE FOR THAT BUT NOT MY BASIC MODEL. AFTER REPLACING THE WHEEL HUB THE DRIVESHAFT WAS DAMAGED BY ALL THE ISSUES. A RECALL FOR THE SAME VEHICLE WAS MADE FOR A DRIVESHAFT AND AGAIN THE BASS MODEL WAS NOT INCLUDED IN THE RECALL. THIS TIME JEEP SAID THEY WOULD FIX THE DRIVESHAFT AND WHEN IT CAME TIME THEY DENIED IT.

NHTSA complaint #11174399 — an unverified report by a vehicle owner.

SUSPENSION

I WAS BACKING OUT OF A PARKING SPACE IN THE QUICK CHEK PARKING LOT AFTER I CAME OUT OF THE STORE TO GO TO WORK AND I HEARD A BIG BANG THUMP. I IMMEDIATELY PUT THE VEHICLE IN PARK AND LOOKED AROUND THINKING MAYBE SOMEONE WAS BEHIND MEBUT THERE WAS NOT. I HAD A FEW GUYS PUSH THE VEHICLE SLOWLY TO ANOTHER PARKING SPACE ABOUT 200 FT AWAY TO STOP THE VEHICLE AND PUT INTO PARK AGAIN. I IMMEDIALTELY CALLED ROADSIDE ASSISTANCE TO COME TO HELP ME AFTER I LOOKED UNDERNEATH THE FRONT RIGHT TIRE TO SEE THAT THE WHEEL WAS NOT ATTACHED TO THE FRONT SUSPENSION UNDER THE VEHICLE. A FLATBED CAME AND TOLD ME THAT I NEEDED A WRECKER TO LIFT AND ALSO DOLLIES TO GET THIS VEHICLE TO THE CLOSEST AUTOMOTIVE FACILITY NEARBY. ONCE THERE THE NEXT DAY THEY INSPECTED IT AND TOLD THAT I NEEDED A LOWER AND UPPER BALL JOINTS AND ALSO CONTROL ARM FOR THIS VEHICLE. I CALLED FCA CHRYSLER JEEP DODGE ABOUT THIS MATTER AND WAS TOLD THAT IF I WAS TO TOW IT TO ONE OF THERE FACILITIES THAT IF THE RECALL ON IT THAT WAS DONE IN 2007 WAS THE SAME PROBLEM THAT THEY WOULD ADDRESS THIS MATTER AND FIX IT FREE OF CHARGE AND IT WOULD BE COVERED FOR THE RECALL FOR THE MOST PART.

NHTSA complaint #11173151 — an unverified report by a vehicle owner.

SUSPENSION

THE "AIR BAG" WARNING LIGHT WILL RANDOMLY STAY ON AFTER A KEY ON AND START. IT DOES NOT TURN OFF FOR THAT DURATION OF THE VEHICLE BEING TURNED ON. THE SUSPENSION BALL JOINTS IN FRONT ARE FAILING AGAIN SINCE THE RECALL WAS PERFORMED ONLY 20K MILES AGO. WITH ONLY STREET DRIVING INVOLVED.

NHTSA complaint #11166361 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT UPON INSPECTING THE UNDER BODY AND FRAME OF THE VEHICLE CONCERNING THE SUSPENSION, THE CONTACT NOTICED THAT THE REAR CONTROL ARM BRACKET FRACTURED FROM THE DRIVER'S SIDE OF THE FRAME. THERE HAD BEEN EXTENSIVE RUST AND CORROSION ON THE FRAME, THE LOWER CONTROL ARM AND THE ROCKERS PERTAINING TO THE REAR AXLE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

NHTSA complaint #11143635 — an unverified report by a vehicle owner.

SUSPENSION

THIS WEBSIITE IS SHOWING 0 RECALLS FOR MY VEHICLE WHEN ENTERING IN THE VIN#, YET I KNOW THERE WERE AT LEAST 3. SO IS THIS NOT A RELIABLE RESOURCE OR WHAT? I FOUND THE RECALLS DOING A CAR FACTS CHECK, YET THIS GOVERNMENT WEBSITE SAYS THETE ARE NONE.

NHTSA complaint #11143663 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING OUT OF A PARKING LOT, THE LOWER BALL JOINT FAILED AND THE FRONT PASSENGER SIDE WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE DEALER (PHILLIPS CHRYSLER JEEP DODGE RAM, 3440 S PINE AVE, OCALA, FL 34471, (352) 732-7577) STATED THAT AN UNKNOWN RECALL REPAIR FOR THE LOWER BALL JOINT HAD ALREADY BEEN COMPLETED BY THE PREVIOUS OWNER. THE CONTACT WAS ORIGINALLY INFORMED BY THE MANUFACTURER'S RECALL CENTER THAT THE VEHICLE WAS COVERED UNDER AN UNKNOWN RECALL. THE CONTACT HAD THE VEHICLE TOWED BACK TO THE DEALER WHERE IT WAS PENDING A REPAIR. THE CONTACT WAS REFERRED TO THE MANUFACTURER, THE FEDERAL TRADE COMMISSION, AND HER STATE ATTORNEY GENERAL'S OFFICE. THE FAILURE MILEAGE WAS 160,000.

NHTSA complaint #11120151 — an unverified report by a vehicle owner.

SUSPENSION

TOOK MY LIBERTY TO MY MECHANIC BECAUSE IT STARTED MAKING A HORRIBLE SOUND UP FRONT WHEN EVER I MADE A TURN. UPON INSPECTION MY LOWER BALL JOINTS HAD DISINTEGRATED, CRUMBLED INTO THEIR HANDS. THEY COULD NOT BELIEVE HOW LUCKY I WAS THAT IT DID NOT BREAK WHILE DRIVEN. NOTHING WAS HOLDING IT IN OR TOGETHER. COME TO FIND OUT THERE ARE RECALLS ON BOTH THE UPPER AND LOWER BALL JOINTS. I WAS NEVER NOTIFIED. I HAVE HAD THE LOWERS FIXED AND PAID FOR WITH LIFETIME WARRANTED PARTS. I NEED REIMBURSED FOR THE LOWER $488.27. THE UPPER BALL JOINTS ALSO MUST BE FIXED ON A SEPARATE RECALL THAT I WAS NEVER NOTIFIED OF. DO THESE PEOPLE HAVE ANY IDEA HOW BLOODY AND DEVASTATED AN ACCIDENT WOULD BE WHEN YOUR WHEEL SHEARS OFF AND THERE IS NO STEERING? IT'S CALLED FLIPPING THE FRINGING JEEP OVER!!! NOT ONLY IS IT UNACCEPTABLE THAT I WASN'T NOTIFIED BUT I COULD HAVE KILLED MY FATHER AND OTHERS IN AN ACCIDENT. MY MECHANIC TOLD ME STRAIGHT UP IF I HAD GONE OVER A BUMP OR TURNED I WOULD HAVE WREAKED! I CAN NOT BELIEVE THAT THERE ARE OTHER PEOPLE THAT HAVE HAD ACCIDENTS WITH MORE DAMAGE OR A FULL TOTAL OF THEIRS AND OTHERS ARE NOT BEING REIMBURSED FOR THE ENTIRE DAMAGES. THI FIXED WRONG THE FIRST TIME BY THE DEALER, BEFORE THEIR WREAK. HOW IS THAT NOT THEIR RESPONSIBILITY? THERE IS NO EXCUSE FOR ANY OF THOSE JEEPS OR MINE NOT BEING FIXED. THESE ARE STRAIGHT UP RECALLS SOMETHING IS WRONG WITH THIS, REALLY WRONG.

NHTSA complaint #11096444 — an unverified report by a vehicle owner.

SUSPENSION

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT WHEEL HUBS DETACHED FROM THE VEHICLE DUE TO THE BALL JOINTS FAILING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE BY HER HUSBAND. THE VEHICLE WAS THEN TOWED TO COURTESY CHRYSLER DODGE JEEP RAM (1890 DOGWOOD DR SE, CONYERS, GA) WHERE IT WAS DIAGNOSED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 06V288000 (SUSPENSION) WAS NOT PERFORMED PROPERLY AND NEEDED TO BE REDONE. THE VEHICLE WAS REPAIRED, BUT ADDITIONAL DAMAGES FROM THE WHEEL HUBS FAILING WOULD BE AT THE OWNER'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INITIALLY INFORMED THE CONTACT THAT THE RECALL WAS COMPLETED IN 2010; THEREFORE, NO FURTHER ACTION WOULD BE TAKEN. LATER, THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD COVER THE RECALL REPAIR COST, BUT ADDITIONAL DAMAGES WOULD NOT BE COVERED. CASE NUMBER: 33684169 WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

NHTSA complaint #11080823 — an unverified report by a vehicle owner.