2003 Jeep Liberty window and wiper problems

VISIBILITY/WIPER

WINDOW REGULATORS KEEP ON FAILING. I HAVE HAD TO REPLACE THE REGULATOR IN EACH WINDOW AT LEAST ONCE, AND 2 OF THEM HAVE BEEN REPLACED MORE THAN ONCE. I AM ABOUT TO REPLACE MY 7TH REGULATOR. 3 MONTHS AGO THE REGULATOR FAILED ON MY DRIVER'S SIDE - BACK SEAT DOOR. IT GOT ITSELF HUNG IN THE DOOR PANEL AND COULDN'T OPEN THE DOOR, SO HAD TO TAKE IT TO THE GARAGE TO GET FIXED. THIS IS NOT THE FIRST COMPLAINT, NOR THE LAST SO SOMETHING SHOULD BE DONE TO RESOLVE THESE ISSUES. THE REGULATOR ITSELF STILL WORKED, BUT THE HOUSING THE CHAIN STAYS IN WOULD BREAK AND CAUSE THE CHAIN TO COME OUT THE DOOR PANEL, AND KNOCK THE WINDOW OFF ITS TRACK AND DAMAGE THE GLASS!

NHTSA complaint #10915925 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

I HAVE A FEW ISSUES AND QUESTIONS. I PURCHASED MY JEEP THRU NAVY EXCHANGE SALES IN 2003, NEW. I LIVED IN SINGAPORE 2007-2013, ALL RECALLS POSTED FOR THESE YEARS WERE NOT PERFORMED ON MY VEHICLE AS THE CAR WAS IN STORAGE AND NO ONE DROVE IT. HOW CAN I GET THESE PREVIOUS YEARS RECALLS COMPLETED FOR MY 2003 LIBERTY JEEP? I CURRENTLY HAVE A OUTSTANDING RECALL FROM NOV 2015 THAT WAS REVIEWED BY THE JEEP DEALER SOUTHERN JEEP, LOCATED ON MILITARY HIGHWAY AND I HAVE YET TO RECEIVE ANY FEEDBACK WRT THE STATUS OF THE REPAIR, EVALUATION ETC... MY REAR WINDOW DEFROST MECHANISM IS INOPERABLE; IT HAS BEEN REPAIR ABOUT 5 TIMES BY JEEP DEALERS, IT WAS A RECALL A FEW YEARS BACK AND GUESS WHAT, IT STILL DOESN'T WORK AND THE WIRE IS JUST HANGING THERE IN A NON-WORKING STATUS. HELP! I'M A LOYAL JEEP OWNER, I HAVE (2), THIS MAY CHANGE....? PLS ADVISE[XXX] 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'

NHTSA complaint #10824284 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL POP SOUND EMITTED FROM THE VEHICLE AS THE REAR DRIVER SIDE WINDOW FELL INTO THE DOOR WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WINDOW MOTOR REGULATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000.

NHTSA complaint #10794586 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHEN THE REAR WINDOW WAS OPENED AND/OR CLOSED, THE CABLE SNAPPED AND BOTH REAR WINDOWS FRACTURED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE DETAILS OF THE REPAIRS WERE UNKNOWN. THE APPROXIMATE MILEAGE WAS 52,000. THE VIN WAS NOT AVAILABLE. UPDATED 11/19/15*LJ

NHTSA complaint #10765134 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

WINDOW REGULATOR, WHICH IS MANUFACTURED OF CHEAP PLASTIC, HAS BROKEN AND CAUSED WINDOW TO FALL. CAR EXPOSED TO ELEMENTS OVERNIGHT.

NHTSA complaint #10651076 — an unverified report by a vehicle owner.

VISIBILITY:WINDSHIELD

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE WINDSHIELD BEGAN TO CRACK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE WAS DUE TO A PRESSURE ISSUE BETWEEN THE SEAL AND THE WINDOW. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 12/16/14

NHTSA complaint #10638681 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

REAR WINDOW ACTUATORS WILL BREAK WITHOUT WARNING AND DROP THE REAR WINDOWS COMPLETELY WHILE DRIVING. SINCE THIS MODEL OF LIBERTY HAS THE "SEVERE BUFFETING" PROBLEM WHEN THIS HAPPENS, IT CAN CAUSE INCREDIBLE SURPRISE AND DISORIENTED TO THE POINT A POSSIBLE ACCIDENT. THIS HAS HAPPENED THREE TIMES AND THE DEALER REFUSES TO FIX THEM ANYMORE. BOTH WINDOWS ARE SEMI-PERMANENTLY MANUALLY FIXED IN PLACE BY ME.

NHTSA complaint #10626836 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

PASSENGER REAR WINDOW FELL INTO THE DOOR. THE DEALERSHIP INFORMED ME THAT THIS IS A COMMON PROBLEM IN THE JEEP LIBERTY. THE REGULATOR ASSEMBLY HAD TO BE REPLACE. IS THERE A RECALL ON THIS PART? UPDATED 4/24/2015

NHTSA complaint #10616977 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

THIS IS THE SECOND JEEP LIBERTY I HAVE OWNED AND IN THE PAST 2 YEARS I HAVE HAD TO REPLACE EVERY WINDOW REGULATOR IN BOTH OF THEM. FROM WHAT I HAVE READ ONLINE, THIS IS AN ON-GOING SITUATION. ONE WINDOW REGULATOR I HAD FIXED A YEAR AGO JUST BROKE AGAIN YESTERDAY. I WORK AT A PRISON AND MY VEHICLE MUST REMAIN LOCKED AND SECURE AT ALL TIMES OR I CANNOT DRIVE IT TO WORK, AND IT IS A HEADACHE WONDERING IF THE TEMPORARILY TAPED UP WINDOW (UNTIL THE PART COMES IN) WILL FALL DOWN INTO THE DOOR AND I CANNOT DRIVE IT UNTIL IT IS FIXED. PLEASE RECALL THESE THINGS.

NHTSA complaint #10586734 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR WINDOWS FELL INTO THE DOOR FRAME AND CAUSED THE REAR DOORS NOT TO BE LOCKED OR UNLOCKED. THE CONTACT ALSO STATED THAT HE HAD PREVIOUSLY REPLACED THE REAR WINDOWS REGULATORS HOWEVER THE FAILURE WAS NOT CORRECTED. THE REAR WINDOWS WERE NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 167,343.

NHTSA complaint #10575834 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

TWO OF THE REAR WINDOWS HAVE FAILED. BOTH OF THEM DROPPED FOR NO APPARENT REASON AND WOULD NOT WORK TO CLOSE THEM. ONE OF THE FAILED IN 3/2013 AND THE OTHER ONE FAILED TODAY WHILE I WAS DRIVING 60 MPH ON THE FREEWAY. I KNOW THAT JEEP HAS HAD MANY COMPLAINTS REGARDING THE FAILURE OF THEIR WINDOWS. I KNOW THAT IT IS GOING TO COST AT LEASE $300 TO REPAIR EACH WINDOW. I HAVE NOT BEEN ABLE TO AFFORD TO REPAIR THE FIRST FAILED WINDOW. I HAVE HAD TO USE DUCT TAPE OVER AND OVER TO TRY AND KEEP IT CLOSED. NOW THE SECOND WINDOW HAS FAILED AND IS TRAPPED INSIDE THE DOOR FRAME. JEEP NEEDS TO RECALL THESE DEFECTIVE WINDOWS.

NHTSA complaint #10554279 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

ON OCTOBER 17, 2013 THE LEFT REAR WINDOW DECIDED TO DROP DOWN.I WAS FORTUNATE ENOUGH THAT THE WINDOW DID NOT FALL COMPLETELY INTO THE DOOR SPACE.I WAS ABLE TO PULL THE WINDOW UP AND FOR SAFETY MEASURES, I TAPED THE WINDOW UP. THE MOTOR STILL RUNS WHEN TRYING TO RAISE THE WINDOW BUT NOTHING HAPPENS IN RAISING THE WINDOW.I FOUND THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THE WINDOW REGULATORS. IN 2007 CHRYSLER DID AN EXTENDED WARRANTY FOR 7 YEARS AND UNLIMITED MILES BUT I AM TOLD THERE IS NO HELP WITH THE 2003 MODELS ALTHOUGH THERE ARE MANY COMPLAINTS OF THE SAME PROBLEM.. THIS IS OBVIOUSLY A PROBLEM THAT HAS PLAGUED THE JEEP LIBERTY FOR QUITE SOME TIME AND I DO NOT UNDERSTAND WHY CHRYSLER WOULD NOT TAKE CARE OF IT. I DO NOT HAVE THE $335.00 TO REPAIR THIS AND WINTERTIME IS ALREADY HERE. I AM TRYING TO DO RESEARCH ON THE PROBLEM BUT IT IS HARD TO FIGHT FOR THE REPAIR WHEN CHRYSLER KEEPS TELLING ME MY VEHICLE IS NOT COVERED. I FOUND A CLASS ACTION LAWSUIT ABOUT THE PROBLEM AND IT SEEMS LIKE IT WAS ON BEHALF OF JEEP OWNERS NATIONWIDE BUT WILL PROBABLY HAVE TO SEARCH MORE INFORMATION ON THE OUTCOME OF IT: [XXX] V. CHRYSLER GROUP, LLC, CLASS ACTION CASE NO. [XXX] BLM) THE CHRYSLER JEEP LIBERTY DOOR AND/OR WINDOW REGULATOR CLASS ACTION LAWSUIT COMPLAINT IS REPORTEDLY BROUGHT ON BEHALF OF THE FOLLOWING PUTATIVE CLASSES OF PERSONS, UNLESS OTHERWISE EXCLUDED: DURING THE FULLEST PERIOD ALLOWED BY LAW, ALL PERSONS AND ENTITIES NATIONWIDE THAT PURCHASED OR LEASED A COVERED VEHICLE MANUFACTURED BY CHRYSLER. COVERED VEHICLE IS DEFINED TO INCLUDE MODEL YEAR 2002 THROUGH 2007 JEEP LIBERTY VEHICLES. (??THE NATIONWIDE CLASS??) IT IS CERTAINLY NOT A COMFORTABLE FEELING KNOWING THAT AT ANYTIME IF THE TAPE LETS LOOSE, THIS WINDOW CAN FALL INTO THE DOOR, BREAK INTO THE VEHICLE...UNKNOWN INJURIES CAN OCCUR. I WILL KEEP SEARCHING FOR ANSWERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10549504 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

I PURCHASED MY JEEP LIBERTY IN 2003. ABOUT 2 YEARS AFTER PURCHASE, THE FIRST WINDOW REGULATOR WENT OUT. UNFORTUNATELY, THERE WERE ONLY WARRANTY'S TO COVER THE REPAIR FOR 2006-2007 MODELS, REQUIRING ME TO PAY FOR THE REPAIR. THE REGULATOR WENT OUT 2 MORE TIMES OVER THE NEXT 3 YEARS - WITH OUT OF POCKET COSTS EACH TIME TO REPAIR. THE 4TH TIME THE REGULATOR WENT OUT, I CONTACTED JEEP, EXPLAINED THE SITUATION AND THEY WERE HAPPY TO OBLIGE. JEEP HAD TO PAY FOR REGULATOR ONE MORE TIME, AS ANOTHER WENT OUT JUST A FEW MONTHS LATER. THIS TOTALS 5 INCIDENTS (3 OUT OF POCKET; 2 PAID BY JEEP). I AM NOW ON THE 6TH TIME THE REGULATOR HAS GONE OUT. I CONTACTED JEEP, BUT THEY HAVE CHOSEN NOT TO PAY FOR THIS REPAIR AND SAYS IT IS NOT THEIR ISSUE. I HIGHLY DISAGREE, AS THIS IS AN ISSUE THAT SHOULD HAVE BEEN RECALLED YEARS AGO. NOT ONLY DOES THIS CREATE A SAFETY ISSUE WITH A WINDOW THAT DOES NOT STAY UP, BUT WE ARE NOW APPROACHING COLD, WINTER WEATHER. IT IS MY REQUEST THAT ALL JEEP WINDOW REGULATORS GET THE SAME TREATMENT AND FIXED REGARDLESS OF AGE OF VEHICLE, MAKE, MODEL AND/OR MILEAGE.

NHTSA complaint #10547271 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

WHILE HIGHWAY DRIVING BOTH REAR WINDOWS CAME CRASHING DOWN RESULTING IN ONE WINDOW BREAKING BROUGHT IT TO HAVE FIXED WAS TOLD PLASTIC CLIP THAT HOLD THE WINDOW UP FOR THE ELECTRIC MOTOR FAILED REPLACED BOTH MOTORS AND HAD WINDOW FIXED ALL FACTORY PARTS WERE USED HAPPENED AGAIN ON 3/13/2013 APPEARS THE PLASTIC CLIP KEEPS BREAKING WILL NEED TO REPLACE BOTH MOTORS AND ASSEMBLY AGAIN AT A COST OF 600$ RIGHT NOW BOTH WINDOWS BEING HELD UP BY WOODEN STAKES CANT AFFORD TO KEEP REPLACING PARTS AT NO GUARANTEE THAT THIS WILL NOT HAPPEN AGAIN.

NHTSA complaint #10514019 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

REAR WINDOW REGULATORS HAVE BROKEN 4 TIMES, FIX IS HUNDREDS OF DOLLARS. DEALER TOLD US JEEP USES INFERIOR PLASTIC PARTS AND REFUSES TO CORRECT THIS PROBLEM. WILL NEVER BUY A JEEP AGAIN.

NHTSA complaint #10475571 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

PASSENGER SIDE REAR WINDOW FALLS OPEN CREATING A SECURITY RISK FOR VEHICLE DRIVER AND CONTENTS. WINDOW REGULATOR HAS BEEN REPLACED BY A FRANCHISED JEEP DEALER SIX TIMES - ONCE A YEAR FOR THE LAST SIX YEARS.

NHTSA complaint #10464177 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE DRIVER SIDE WINDOW COULD NOT BE OPERATED. THE DEALER STATED THAT THE FRONT DRIVER SIDE WINDOW POWER REGULATOR NEEDED TO BE REPAIRED. THE REPAIR WAS MADE HOWEVER, THE FAILURE RECURRED. THE REAR DRIVER SIDE WINDOW ALSO EXHIBITED THE SAME FAILURE. THE FRONT PASSENGER SIDE WINDOW COULD BE OPENED PARTIALLY, BUT THE WINDOW WOULD STOP MIDWAY. THE MANUFACTURER WAS NOTIFIED BUT A RESPONSE WAS NOT RECEIVED. THE FAILURE MILEAGE WAS 43,644. UPDATED 06/12/12*LJ THE LEFT FRONT POWER WINDOW WAS NOISY AND BARELY OPERATING. THE DEALER REPLACED THE REGULATOR. UPDATED 06/13/12

NHTSA complaint #10458346 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

DRIVING CAR AND IT JUST CUT OFF..THIS IS THE THIRD TIME OVER THE YEARS...FIRST TIME WHEN CAR WAS PURCHASED NEW IN 2003 AT CARMAX IN THEIR DRIVEWAY...THEN A COUPLE OF YEARS AGO ON EXPRESSWAY..COST 1,600 FOR REPAIRS AT DEALERSHIP..THEN AGAIN 4-20-2012..THE CAR HAS HAD FOUR WINDOW MOTOR REPLACEMENTS AND TWO COMPUTER REPLACEMENTS..THE CAR IS DANGEROUS..I HAVE CHECKED INTERNET..THESE ARE ISSUES ACROSS THE USA. THE CAR SHOULD BE RECALLED..IT IS DANGEROUS..WILL CONTACT PRESIDENT OBAMA ALSO AND THE NEWS MEDIA. *JS UPDATED 11/01/12

NHTSA complaint #10456005 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

COMPUTER FAILURE, ENGINE CUT OFF, INTERIOR LIGHTS, FIVE WINDOW MOTORS AND GLASS..CAR SHOULD BE RECALLED..SAFETY ISSUES.

NHTSA complaint #10454407 — an unverified report by a vehicle owner.

VISIBILITY

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR PASSENGER SIDE WINDOW FAILED AND THE REAR DRIVER SIDE WINDOW COULD NOT BE CLOSED. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 112,000 AND THE CURRENT MILEAGE WAS 123,000.

NHTSA complaint #10446005 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

THE WINDOW REGULATOR HAS BROKEN IN BOTH OF MY REAR WINDOWS MULTIPLE TIMES. IT BROKE IN THE REAR DRIVER'S SIDE WINDOW ON: JAN. 2005, JUN. 2008, JAN. 2010, & OCT. 2011. IT HAS ALSO BROKEN IN THE REAR PASSENGER'S SIDE WINDOW ON: SEPT. 2005; DEC. 2007; SEPT. 2009; OCT. 2010; & JAN. 2012. THAT WOULD BE A TOTAL OF 9 TIMES. OBVIOUSLY THE PART THAT IS BEING USED IS INFERIOR SINCE IT CONTINUALLY BREAKS AND AT BEST LASTS AROUND 2 YEARS. I HAVE CALCULATED THAT THIS PART HAS COST ME A GRAND TOTAL OF $1,295. JEEP HAS OFFERED ASSISTANCE IN PAYING FOR THE REPAIRS BUT I HAVE ALWAYS HAD SOME FINANCIAL RESPONSIBILITY. I FEEL THAT THIS IS A SAFETY HAZARD BECAUSE WHEN THE PART MALFUNCTIONS THE WINDOW SLIDES ALL THE WAY INTO THE DOOR. THIS COULD BE A POTENTIAL SAFETY ISSUE IF I HAD YOUNG CHILDREN RIDING IN THE BACKSEAT. I FEEL LIKE JEEP IS USING A SUBSTANDARD PART SO THEY CAN CONTINUE TO MAKE MONEY OFF OF ME.

NHTSA complaint #10446016 — an unverified report by a vehicle owner.

VISIBILITY

BOTH REAR WINDOWS HAVE FALLEN INTO WINDOW TRACKS DUE TO FAILURE OF A $.05 PIECE OF PLASTIC. THE DEALER REPAIR IS $600 TO REPLACE WINDOW ACTUATOR WITH NO PROMISE THAT THE FAILURE WILL NOT HAPPEN AGAIN, SINCE THE EXACT SAME PART THAT FAILS IS THE EXACT SAME PART THAT IS REPLACED. IT IS SIMPLY A DISGRACE THAT AN INDIVIDUAL CAN "GOOGLE" THIS ISSUE ON JEEP LIBERTY'S AND SEE THAT THIS HAPPENS EVERYDAY AND HAS HAPPENED TP THOUSANDS OF OWNERS. HOW CAN CHRYSLER GET AWAY WITH THIS, AND NOT BE FORCED TO REPAIR A FAULTY PART THAT IS KNOWN TO FAIL TIME AND TIME AGAIN?

NHTSA complaint #10434731 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER WINDOWS HAD FALLEN DOWN INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT THE WINDOW REGULATORS WERE FRACTURED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.

NHTSA complaint #10433820 — an unverified report by a vehicle owner.

VISIBILITY:REAR WINDOW WIPER/WASHER:SWITCH/WIRING

PROBLEM IS WITH REAR POWER WINDOWS WHEN THE ASSEMBLY BREAKS THE CABLE JAMS THE DOOR LOCK AND YOU CAN NOT OPEN THE REAR DOOR.

NHTSA complaint #10433001 — an unverified report by a vehicle owner.

VISIBILITY

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THE REAR PASSENGER SIDE WINDOW FELL INTO THE DOOR PANEL AND SHATTERED. THE VEHICLE WAS TAKEN TO HAVE THE WINDOW REGULATOR REPLACED. THE CONTACT STATED THAT THE FAILURE WAS ONGOING AND THE WINDOW REGULATORS HAD TO BE CONSTANTLY REPLACED. THE DEALER ADVISED CONTACTING THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS CONTACTED WHO ADVISED THAT DUE TO THE AGE AND MILEAGE OF THE VEHICLE, THEY WOULD NOT ASSIST WITH THE REPAIRS. THE FAILURE MILEAGE WAS 110,000.

NHTSA complaint #10433020 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE AUTOMATIC WINDOWS WOULD UNEXPECTEDLY OPEN AND COULD NOT BE CLOSED. THE DEALER DIAGNOSED THAT THERE WAS A WINDOW REGULATOR FAILURE. THE CONTACT STATED THAT THE FAILURE WAS A CONTINUAL OCCURRENCE. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 86,000.... UPDATED 10/17/11 *BF THE MANUFACTURER OFFERED TO REPAIR THE VEHICLE FOR $115 COPAY. CHRYSLER REPAIRED THE VEHICLE FREE OF CHARGE ON JAN 10, 2011. THEN FIXED IT SIX MONTHS LATER. THE WINDOW HAS SINCE FALLEN INTO THE DOOR AGAIN. UPDATED 10/28/11

NHTSA complaint #10428942 — an unverified report by a vehicle owner.

VISIBILITY

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY SPORT. THE CONTACT STATED THAT THE PASSENGER AND DRIVERS SIDE REAR WINDOW FELL DOWN INTO THE DOOR AND HE WAS UNABLE TO ROLL IT BACK UP. THE CONTACT MENTIONED THAT THE FAILURE PREVIOUSLY OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE WINDOW ACTUATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THERE WERE NO RECALLS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 110,000.

NHTSA complaint #10423908 — an unverified report by a vehicle owner.

VISIBILITY

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THE TWO REAR WINDOW REGULATORS HAD TO BE REPLACED AT LEAST SIX TIMES AT THE EXPENSE OF $2400 EACH TIME. THERE WERE NO RECALLS FOR THE FAILURE THEREFORE, THE VEHICLE WAS REPAIRED AT THE CONTACTS EXPENSE EACH TIME. THE MANUFACTURER WAS CONTACTED WHO STATED THERE WERE NO RECALLS AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 65,000.

NHTSA complaint #10419162 — an unverified report by a vehicle owner.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

POWER WINDOWS FAILING TO STAY UP DUE TO FAULTY REGULATORS: TWO YEARS AGO THE REAR LEFT WINDOW OF MY 2003 LIBERTY FELL INTO THE DOOR CASING. WHEN USING THE ATOMATIC BUTTONS, THE WINDOW WOULD NOT GO UP AND THE WINDOW MOTOR WOULD SIMPLY ATTEMPT TO RAISE THE WINDOW WITH NO SUCCESS. UPON TAKING IT TO THE JEEP DEALER, THEY STATED THE WINDOW REGULATOR NEEEDED TO BE REPLACED. AFTER PAYING $227.94, MY WINDOW WAS FIXED AND BACK TO NORMAL. SURPRISINGLY, A FEW MONTHS LATER, THE RIGHT WINDOW FELL WHILE DRIVING ON THE HIGHWAY (THIS IS A MAJOR SAFETY ISSUE). BACK TO THE SAME DEALERSHIP WE WENT, FOR A SECOND AND UNNECESSARY DIAGNOSTIC (THE MAINTENCE MAN SAID THIS WAS A PROBLEM HE HAD FREQUENTLY SEEN) TO DETERMINE THE REGULATOR WAS BROKEN. I PAID TO HAVE THE SECOND WINDOW FIXED AND CONTINUED TO DRIVE MY CAR. THIS WEEK, THE LEFT REAR WINDOW FELL AGAIN WHILE DRIVING DOWN THE STREET IN MY NEIGHBORHOOD (20 MPH). I CONTACTED JEEP HEADQUARTERS DIRECTLY AFTER RESEARCHING ONLINE (INCULDING THE NHTSA WEBSITE) THAT THIS IS CLEARLY NOT AN ISOLATED INCIDENT AND THEY HAVE NEGLECTED TO ADDRESS THE SAFTEY ISSUE WITH THEIR AUTOMOBILE OWNERS. THEY ARE REQUESTING THAT I TAKE MY JEEP BACK IN FOR ANOTHER DIAGNOSTIC, AND TO CONFIRM THERE HAS BEEN NO "NEGLECT" OF MAINTENANCE ON MY PART. MY JEEP HAS JUST OVER 65,000 MILES ' IT IS IN PERFECT CONDITION WITH THE EXCEPTION OF FAULTY WINDOWS. UPON INSPECTION OF THE DEALER THIS WEEK, JEEP SAYS THEY WILL DETERMINE THE NEXT STEP DEPENDING ON THE RESULTS. THIS ISSUE IS DANGEROUS FOR MULTIPLE REASONS - CHILDREN RIDING IN THE CAR, THE FRIGHTENING NOISE MADE FROM THE DROPPING WINDOW, LACK OF SECURITY WHEN PARKING THE CAR/AT A STOP, WEATHER (RAIN, HAIL, SNOW, ETC.), DRIVERS STARTLED BY THE DROP AND ATTEMPTING TO ASSESS THE SITUATION WHILE DRIVING, ETC. ACCORDING TO JEEP HEADQUARTERS VIA PHONE, THEY DISHONESTLY CLAIM TO BE UNAWARE OF THE SITUATION.

NHTSA complaint #10416140 — an unverified report by a vehicle owner.